Guestnet vs. LIKE MAGIC:
Welches ist das Richtige für Sie?

The Decision

Choosing between Guestnet by Guestnet and LIKE MAGIC by LIKE MAGIC requires understanding how each platform addresses your hotel’s guest communication and operational needs. Both products aim to improve guest engagement and streamline hotel workflows, but their approaches differ significantly. Guestnet offers a highly customizable, integrated web-based app with extensive PMS and third-party system connections, while LIKE MAGIC emphasizes AI-driven, automated guest journeys with a focus on operational efficiency. Which aligns better with your hotel’s priorities?

Guestnet excels in multi-channel content distribution, strong PMS integration, and a broad global presence, making it ideal for properties seeking a flexible, adaptable guest app. LIKE MAGIC, with its innovative AI features and high ease of use, is better suited for hotels prioritizing automation and a digitally enhanced guest experience. Are you ready to explore which solution fits your hotel better?

Is Guestnet or LIKE MAGIC Better for Hotels?

Both Guestnet and LIKE MAGIC serve the core purpose of enhancing guest interactions, but their core functionalities reflect different philosophies. Guestnet’s platform is built around a fully customizable digital guest app that can be tailored to each property’s brand and operational needs, supporting multi-channel publishing, local recommendations, and multi-lingual translations. Conversely, LIKE MAGIC leverages AI to automate the entire guest journey, from booking to post-stay, providing instant responses, personalized upsells, and digital keys.

Guestnet’s strength lies in its extensive integrations, with 20 verified partners—including ASA Hotelsoftware and Hotelkit—making it highly versatile for hotels with complex systems. LIKE MAGIC, with only 10 verified partners, focuses on simplifying and automating the guest experience through AI, which may be ideal for hotels seeking to cut operational costs and reduce staff workload. Do you require a platform that adapts to your existing setup, or one that automates most guest-facing processes?

Guestnet vs LIKE MAGIC: Which Should Your Hotel Choose?

If your hotel needs a highly customizable, multi-channel guest app that integrates deeply with your existing hotel management systems, Guestnet is the better fit. It’s especially suitable for hotels that value detailed content management, regional recommendations, and multi-lingual support, backed by a large global presence and more recent reviews (51 in the last six months).

On the other hand, if your hotel prioritizes automation, AI-driven guest interactions, and operational efficiency, LIKE MAGIC is the stronger choice. It boasts a significantly higher review score for recent feedback—just 2 reviews in the past six months compared to Guestnet’s 51—indicating more current user satisfaction. For hotels looking to streamline tasks like check-in, upsell, and post-stay engagement through AI, LIKE MAGIC is the recommended option.

Is Guestnet or LIKE MAGIC Easier to Use?

Guestnet’s UI has received a 4.74/5 rating, with users praising its intuitive design, clear information layout, and helpful onboarding support (rated 4.66/5). Guests and staff find it easy to navigate and adopt, though some mention room for more personalization features. Conversely, LIKE MAGIC scores even higher at 4.96/5, with recent reviews highlighting its simple, modern interface, and seamless onboarding process rated at 4.8/5.

Both platforms are regarded as user-friendly; however, LIKE MAGIC’s AI automation facilitates easier operation for staff and guests alike, reducing the learning curve. Edge: LIKE MAGIC.

Which Has Better Features: Guestnet or LIKE MAGIC?

Guestnet offers 10 shared features with other platforms, along with two features unique to it: local recommendations and automatic translations. These support personalized guest experiences and multilingual communication that are crucial for international markets. LIKE MAGIC, with fewer features—only 10 verified partners and no exclusive features—focuses on AI-powered automation, online check-in, digital keys, and upselling.

Guestnet’s features cater to customized content management, regional offerings, and multi-lingual support, while LIKE MAGIC emphasizes automation tools like predictive responses and self-service options. Edge: Guestnet.

Which Has Better Customer Support: Guestnet or LIKE MAGIC?

Guestnet’s customer support scores a 4.82/5, with reviewers noting the support team is consistently helpful and available. Users highlight that Guestnet’s onboarding process is smooth, and the team is responsive to technical issues. LIKE MAGIC’s support is rated slightly higher at 4.85/5, with reviews emphasizing quick responses and proactive communication, even during platform updates.

Both platforms provide strong support, but LIKE MAGIC’s more recent reviews suggest ongoing responsiveness and a focus on customer success. Edge: LIKE MAGIC.

Which Has More Integrations: Guestnet or LIKE MAGIC?

Guestnet supports 20 verified integrations, including major partners like ASA Hotelsoftware, Websline, and Flexipass, making it highly adaptable to various hotel ecosystems. LIKE MAGIC has 10 verified partners, including notable integrations like Oracle Hospitality and Adyen, but fewer than Guestnet.

If your hotel relies on a broad range of third-party systems, Guestnet’s extensive integrations provide more flexibility. For hotels seeking a more streamlined, AI-driven approach with fewer but core integrations, LIKE MAGIC will suffice. Edge: Guestnet.

Which Do Hoteliers Rate Higher: Guestnet or LIKE MAGIC?

Guestnet’s reviews indicate a consistent rating of 0/5, which suggests a possible review anomaly or limited feedback. Still, with 152 reviews and recent activity, its overall support and feature satisfaction are solid. LIKE MAGIC has only 26 reviews, with recent feedback rating 0/5, but its higher NPS score (9.92/10) and 99% likelihood to recommend reflect strong current satisfaction among users.

Given the larger volume of recent reviews for Guestnet, it benefits from more stable, established feedback. Edge: Guestnet.

How Much Do Guestnet and LIKE MAGIC Cost?

Guestnet’s pricing starts at $500 per month, with no freemium or tiered options reported. LIKE MAGIC’s base price is $700 per month, also without free tiers. Both platforms require no implementation fees or trial options, so your choice may depend on budget and perceived value.

Considering the broader feature set and integration capabilities of Guestnet, its cost is competitive, especially for hotels needing extensive customization. LIKE MAGIC’s higher starting price reflects its automation and AI features, suited for hotels prioritizing operational efficiency.

What Type of Hotel Should Use Guestnet?

• Hotels that require extensive customization of guest communication and digital services.
• Properties with complex or integrated management systems needing broad third-party support.
• Hotels targeting international guests, benefiting from multi-lingual and regional recommendations.
• Large-scale resorts or boutique hotels seeking a flexible, scalable platform.
• Hotels aiming for a paperless, eco-friendly operation with digital compendiums.

Not ideal if your hotel prefers a simple, out-of-the-box solution with minimal setup or has limited IT support.

What Type of Hotel Should Use LIKE MAGIC?

• Hotels aiming to automate the guest journey with minimal manual intervention.
• Properties focused on operational efficiency, cost reduction, and staff downsizing.
• Hotels that want AI-driven guest responses, digital keys, and upselling in one platform.
• Smaller hotels or independents that prioritize quick onboarding and ease of use.
• Hotels with a tech-savvy target audience receptive to digital self-service and automation.

Not ideal if your hotel relies heavily on personalized, content-rich guest communication or requires complex integrations with numerous third-party systems.

Guestnet vs LIKE MAGIC: The Bottom Line for Hotels

Guestnet offers a highly customizable, content-rich platform suited for hotels that want deep integration and tailored guest experiences. It’s particularly effective for properties with diverse guest bases, requiring multi-lingual support and regional recommendations, and that value extensive system connectivity.

LIKE MAGIC is best for hotels seeking to reduce operational costs through automation, AI-powered guest engagement, and streamlined workflows. Its intuitive interface and proven automation capabilities make it ideal for properties looking to maximize efficiency and guest satisfaction with minimal staff.

Choose Guestnet if your hotel needs extensive customization, integrations, and regional content. Opt for LIKE MAGIC if your main goal is operational automation, AI-driven guest interactions, and reducing staffing complexity.

In conclusion, Guestnet’s larger review base and recent updates give it a slight edge in stability and breadth of features, especially for larger or more complex hotels. LIKE MAGIC’s focus on automation and AI makes it a superior pick for hotels prioritizing efficiency and digital guest experience. The right choice hinges on your hotel’s specific operational needs and digital strategy.