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Review of Benbria

9
Benbria
VP Sales and Marketing from 200 to 499 Zimmer Resorts in Ottawa (Canada)
Verifiziert
vor 5 Jahren
Bewertete Produkte
Gastnachrichten-Software
Gästebefragungssoftware
Was gefällt Ihnen am besten?
Brookstreet Hotel and the Marshes Golf Club have utilized Benbria Loop for the past few years. Loop has allowed our guests to communicate quickly and effectively with members of our team. Our meeting and event guests love the technology as we can be quick to respond to requests from multiple meeting rooms, and customers revieve an instant response to thier request from our team. This also has impact on our labour as we can dispatch all type requests to multiple departments through our guest service/reservation attendants for a quick response. No more waiting on the phone for confirmation, or for a manager to visit the room in person. Benbria Feedback tool allows us to easily customize customer touch points with a quick survey at kiosks located throughout the hotel. Another great feature is the ability to adjust questions for different outlets across our whole facility.
Was gefällt Ihnen nicht oder könnte verbessert werden?
For our property the ability to add the suite of Benbria messaging in the form of an easily navigatable app would add to the experience.
4.5
Exzellent
Benutzerfreundlichkeit
4.0/5
Kundensupport
5.0/5
ROI
4.0/5
Implementierung
5.0/5
Sandra H. from Benbria replied
Thank you for leaving your feedback, Mark! We are very pleased to hear how you have deployed Loop to help create efficiencies in your operations workflows, while giving the customers a positive experience with quick turn-around times. We're glad that you're able to collect feedback throughout various touchpoints using kiosks at the hotel, and maximize the feedback collection potential. I am happy to share that we will be releasing an SDK that can be easily implemented into an app used at the hotel. We would be happy to discuss further so that you can get the most out of feedback and messaging on the Loop Experience Platform! Take Care and Stay Safe!

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