Case Study

Playpark Hospitality Automates Operations and Modernizes the Guest Experience with Cloudbeds

Lana Cook

Cloudbeds · November 04, 2022

Playpark Hospitality provides a hassle-free, contactless experience that enables its guests to enjoy the beauty of the Lake Tahoe Region. With three properties, they needed a partner who would provide support and product innovation.

Why it matters: Playpark Hospitality developed an entirely new guest experience that allowed guests to be autonomous during their stay. With operational workflows, they've increased visibility across functions to improve efficiency.

Cloudbeds provided a platform with all of the capabilities that Playpark was looking for, including an expansive marketplace of connected technologies, an integrated payment processing system, and Cloudbeds University, a robust training resource.

Top 3 Core Objectives: Playpark Hospitality needed a platform built for boutique hotels that could support their plans to scale.

An expansive marketplace: Playpark Hospitality needed a platform with an expansive marketplace of connected technologies to enable an automated and contactless experience.
Integrated payment processing: Playpark Hospitality needed a payment processing system that was integrated with their PMS so they could manage payments and refunds in one place.
Excellent training and support: Playpark Hospitality wanted a partner who provided robust training and support so that they could quickly onboard new hires and ask questions whenever necessary.

"The Guest Experience is everything. We've created a fully contactless self-check-in experience that is hassle-free for guests and keeps our overhead costs low without compromising quality."

Ulysses Baltazar

Chief Technology Officer

👍 Chief Technology Officer Ulysses Baltazar said that They've been able to significantly improve the guest experience with limited resources.:

"The Guest Experience is everything. We've created a fully contactless self-check-in experience that is hassle-free for guests and keeps our overhead costs low without compromising quality."

⚖️ The selection process: During their research process, Ulysses Baltazar also researched Guesty, and ultimately decided Cloudbeds was the best fit for them.

Chief Technology Officer Ulysses Baltazar said, about their decision: "In as little as two weeks, we have had our staff ready to run shifts by themselves. And honestly, the biggest help has been Cloudbeds’ live chat support."

📈 The results: With Cloudbeds, Playpark Hospitality has been able to add new products and services to reduce overhead, drive more direct bookings, and improve the guest experience.