Why it matters:
Paper based process are inefficient, time consuming and very prone to errors. Not to mention the impact on the environment. With close to 2,000 rooms the impact of removing a paper voucher based system and moving digital is very significant.
The launch of the multi language Domina Coral Bay branded mobile application has revolutionised the way the resort is able to communicate its product and offerings to its guests which has led to a surge in activity bookings and boost in revenue.
The paper voucher booking system requires specific information on the guest experience such as the date, time, price, cancellation policy and a confirmation signature from the guest.
Eleanor was able to tailor its existing platform to facilitate all of the above requirements being able to be captured digitally. The paper trail right through to the accounts department has been removed and replaced with digital records.
Contactless registration through the Domina Coral Bay mobile application is now the preferred method of check in and puts a wealth of information about the resort and its experiences directly in the hands of the guests.
Not only can guests book these experiences for all the departments directly from their device, the app also features an itinerary and allows for the resort to send upselling push notifications out to the guests.