Why it matters:
Efficient task and guest request management within a resort is the cornerstone of ensuring a seamless and enjoyable guest experience. Meticulous task management behind the scenes is therefore critical. As resorts drive to deliver speedy solutions to common tasks, and guest requests, the distribution and visibility to management of who, when and how long these tasks take to complete is essential.
Many task management solutions work on the principle of each task being set a specific amount of time that should be taken to complete. Typically these are entered on setting up the system and decided upon in an office rather than on the ground in realistic day to day operations. In most situations this allocated time is not realistic enough to complete the task. With breach notifications making their way to management, employees often mark a task as complete, sometimes before even starting it. With over 100 individual tasks per day the resort had no visibility on how long individual tasks were really taking.
Siyam World’s adoption of Eleanor’s Task & Guest Request module, ensured that tasks were delt with in an efficient manor while providing accurate timeline data for each task. Employees are no longer afraid of breach notifications being fired to management thanks to the very sensible approach to allocating timings to tasks and requests. The result is management now have real insight to every day task operations and where their bottlenecks are. This new level of information is also allowing the resort to streamline and work on reducing the real time taken on various tasks and requests.