Villa Miraé and Mews: Personalizing luxury on Cap d’Antibes

OPERATIONS

Nestled among umbrella pines on the sun-kissed Cap d’Antibes, just steps from the Mediterranean, Hôtel Villa Miraé is a sanctuary of natural beauty and refined luxury. A proud member of Relais & Châteaux and part of Inwood Hotels, the 35-room mansion property combines discreet, personalized hospitality with exceptional gastronomy in partnership with Chef Mauro Colagreco.

Why it matters: Behind the enchanting guest experience, Villa Miraé was grappling with something far less romantic. The property had been running on legacy systems for 28 years. Their previous PMS, Vega, which they’d only been using for a couple of months, was already proving to be a bottleneck for keeping up with rapidly evolving guest expectations, compliance and technology. Reporting was limited, integrations were lacking and operations were slowed down by outdated processes.

For Inwood Hotels, the solution was clear. Olivier had already overseen the group-wide migration to Mews in 2021, and the benefits were obvious.

Top 3 Core Objectives: Hôtel Villa Miraé needed better reporting, stronger integrations, and a more efficient, secure system.

Modernize Operations: Replace outdated legacy systems (used for 28 years) with a modern, cloud-native PMS to improve efficiency, visibility, and data reliability.
Unify Financial Workflows: Ensure all F&B charges flow to guest folios and payments are automated and reconciled reliably, reducing manual work and errors.
Strengthen Security & Compliance: Implement robust multi-property access controls and two-factor authentication to boost security and ensure GDPR compliance.

Innovators Mentioned

Hôtel Villa Miraé

Mews

Olivier Romain

Director of Operations

Hôtel Villa Miraé

"With automation, we’ve seen time savings and reduced risk of human error. The overall workflow is night and day compared to before."

Olivier Romain

Director of Operations

👍 Director of Operations Olivier Romain said that Automation has streamlined processes, saving time and minimizing the chance of mistakes.:

"With automation, we’ve seen time savings and reduced risk of human error. The overall workflow is night and day compared to before."

⚖️ The selection process: During their research process, Olivier Romain evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Director of Operations Olivier Romain said, about their decision: "Mews is the most agile and future-proof PMS to embrace upcoming waves of innovation."

📈 The results: After implementing Mews, Hôtel Villa Miraé achieved a seamless digital transformation with zero downtime, faster onboarding, fully automated financial workflows, and centralized operations. The hotel now enjoys efficient reporting, complete integration of F&B charges, and a foundation for future innovation, enhancing both operational efficiency and guest experience.

Zero downtime during adoption
100% of food and beverage charges now flow automatically into guest folios, reducing manual work.
Entire property was onboarded to Mews in just one month, enabling rapid adoption and immediate benefits.

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