How Conversas de Alpendre & Colégio Charm House Unified Multi-Property Management

OPERATIONS

As the portfolio grew, owner José Gonçalves needed a system to streamline operations across two distinct locations. RoomRaccoon provided a scalable solution that simplified management, standardized processes, and improved visibility across both the city and countryside properties.

Why it matters: Running multiple independent properties often means juggling disconnected systems, duplicated work, and inconsistent guest experiences. Conversas de Alpendre and Colégio Charm House show how unified hotel technology can standardize operations and empower staff to manage multiple locations effortlessly.

By adopting RoomRaccoon’s all-in-one platform, both properties centralized booking, rate management, and invoicing in a single dashboard. The multi-property feature allows staff to switch between hotels instantly, reducing overbookings, improving response times, and optimizing resources across both sites.

Top 3 Core Objectives: Conversas de Alpendre and Colégio Charm House set out to unify management across two hotels, reduce administrative duplication, and maintain consistent guest service quality. The team needed an intuitive, all-in-one system that could manage rates, staff workflows, and communication centrally.

Simplify Multi-Property Management: Implement a centralized platform that enables staff to manage both hotels from one account, improving coordination and reducing repetitive administrative work.
Enhance Online Presence: Use RoomRaccoon’s Website Builder to easily update and manage content without external technical support, improving guest engagement and direct inquiries.
Reduce Quoting Time: Adopt an integrated channel manager to distribute rates accurately across all OTAs and reduce quoting time by half.

Innovators Mentioned

Conversas De Alpendre

RoomRaccoon

José Gonclaves

Owner

Conversas De Alpendre

"The main benefits of RoomRaccoon are its user-friendly interface and ease of use, which simplifies operations and reporting. The staff finds it easy to use, and it effectively supports daily preparations."

José Gonclaves

Owner

👍 Owner José Gonclaves said that RoomRaccoon’s simplicity and multi-property tools have standardized operations across two hotels:

"The main benefits of RoomRaccoon are its user-friendly interface and ease of use, which simplifies operations and reporting. The staff finds it easy to use, and it effectively supports daily preparations."

⚖️ The selection process: During their research process, José Gonclaves evaluated RoomRaccoon's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that RoomRaccoon was the best fit solution:

Owner José Gonclaves said, about their decision: "We decided to standardize on RoomRaccoon because it’s very easy to work with. All our staff understand it quickly, and the support from the company has been excellent. We wanted something common, practical, and simple that everyone could use to serve our guests efficiently."

📈 The results: RoomRaccoon helped Conversas de Alpendre and Colégio Charm House unify operations, strengthen staff efficiency, and eliminate the friction of managing multiple systems. With automation and visibility across both properties, the team now delivers a consistent guest experience while saving valuable time every day.

50% faster quoting with centralized rate management
Enhanced staff efficiency across properties with a unified platform
Autonomous website management with RoomRaccoon Website Builder

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