“Great guest experience starts from the moment the guest checks-in and doesn’t end until the guest checks-out. It’s a high focus for us to ensure any concerns or challenges guests have are being addressed in the most effective way, through every part of their stay.”

Better guest experience: Part of the challenge at a hotel is having the time and flexibility to place as much attention on guests as they require. This is why technology is such a great enabler for the world’s leading hotel b

Decrease manual tasks: While using a platform like SiteMinder may feel better, it’s always important to understand the bottom line impact for a hotel. For Annie and the team, time is money and the savings have been many.

Great customer service: In a very volatile environment, it is important to have a realiable support team available at all times when customers like The Ruma need us