Quite early, the results arrived. There are more than 10.000 guests who have downloaded the app, which has 827 ratings as of this writing: There is no doubt: 4,9 points out of 5. Through STAY, the hotel offers all the information through the app, saving more than a ton of paper. Alongside these improvements, STAY lets the guests know what the resort offers beforehand.
56.000 satisfied guests a year: "Our guests are delighted, and so are we. STAY makes our service offerings more visible. The guest experience is enhanced."
Immediate feedback from the guests. "Let's say an employee forgets to add sauce to a hamburger after a room service request. In a matter of seconds, the human error will be fixed thanks to surveys."
The guests know what the resort offers beforehand. Interaction occurs through the app when they are in-house, and the purchasing process is shortened. And they save "a ton of paper a year."