Top 3 Core Objectives:
The objetive was to become more sustainable, to offer a digital experience, at the forefront of the industry.
A top digital experience:
Go fully paperless, providing guests a digital channel, always up to date, where they can check out the activities and services offered by the hotel as well as corporate information from RIU.
Automate the hotel's workflow:
Another main objective was to automate the hotel’s workflows to provide guests a better experience by managing their requests better and faster.
Digitize internal processes:
Like reservations at restaurants, spas or any other facilities, or creating and providing discounts and perks via "Resort Credits”. Also, they aimed to complement RIU’s already existing app for loyalty and room reservations, generating synergies between both apps