How Harbor Hotel Simplified Reporting and Group Management With Stayntouch PMS

OPERATIONS

Located in Provincetown, Massachusetts, Harbor Hotel, managed by Linchris Hotels and part of the Linchris Independent Collection of properties, is a seasonal property welcoming a diverse mix of leisure travelers, families, groups, and event guests. With a busy summer season and a growing calendar of weddings, celebrations, and entertainment, the hotel needs technology that helps its team manage both everyday operations and group business. When Harbor Hotel transitioned to Stayntouch PMS as part of a broader technology initiative led by its management company, General Manager Jaime-Lyn Daley found a platform that made it easy to access operational data, manage group reservations, and get help when she needed it.

Why it matters: For a general manager overseeing a seasonal hotel with varied guest needs and event activity, having easy access to reporting and straightforward workflows makes it easier to stay on top of daily operations.

Stayntouch gives Harbor Hotel intuitive reporting, more straightforward group management, and responsive customer support that helps the team resolve issues quickly.

Top 3 Core Objectives: As part of a broader PMS transition across its management company's portfolio, Harbor Hotel needed to adopt a new platform that could support its day-to-day operations. For General Manager Jamie-Lyn Daley, having access to detailed reporting, manageable group reservation workflows, and dependable customer support were particularly valuable capabilities.

Improve Reporting Access: Give hotel management an easy way to access operational reports, statistics, and the data needed to oversee property performance.
Streamline Group Management: Make it easier to create and manage group reservations without navigating complicated processes.
Access Responsive Support: Ensure the hotel team can get timely assistance when questions or technical issues arise.

Innovators Mentioned

Harbor Hotel, managed by Linchris Hotels and part of the Linchris Independent Collection of properties

Stayntouch

Jaime-Lyn Daley

General Manager

Harbor Hotel, managed by Linchris Hotels and part of the Linchris Independent Collection of properties

""I really enjoy all of the reports. If there's anything I need statistics on, it's very easy for me to figure out.""

Jaime-Lyn Daley

General Manager

👍 General Manager Jaime-Lyn Daley said that With nearly 30 years of hospitality experience and exposure to multiple PMS platforms, Jaime-Lyn values how easily Stayntouch lets her access the operational information she needs.:

""I really enjoy all of the reports. If there's anything I need statistics on, it's very easy for me to figure out.""

⚖️ The selection process: During their research process, Jaime-Lyn Daley evaluated Stayntouch's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Stayntouch was the best fit solution:

General Manager Jaime-Lyn Daley said, about their decision: ""I honestly have had a pretty positive experience with it. I've called support a few times and every time has been great, quick to answer and quick to resolve the issue.""

📈 The results: Since moving to Stayntouch, Harbor Hotel's general manager has found it easy to access reporting, navigate group reservations, and manage key PMS functions. Jaime-Lyn also highlights Stayntouch's customer support as a standout benefit, with quick responses and timely issue resolution.

Stayntouch makes it easy for Jaime-Lyn to find the operational statistics and reports she needs. Having worked with several hotel PMS platforms throughout her career, she particularly appreciates how straightforward Stayntouch's reporting functionality is, allowing her to access information without unnecessary complexity.
Creating group reservations is more intuitive with Stayntouch. Jaime-Lyn recalls being able to walk herself through the process the first time she created a group, a noticeable improvement over the more complicated workflows she had experienced with her previous PMS.
Stayntouch's customer support has been consistently responsive whenever Jaime-Lyn has needed assistance. She reports quick answers, timely issue resolution, and prompt follow-up when additional investigation is required, helping her address questions without prolonged support delays.