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INFORME

Guest Experience Benchmark Report 2025

Creado en colaboración con

Shiji Group
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Resumen

The Guest Experience Benchmark Report 2025 by Shiji ReviewPro provides a comprehensive analysis of global guest sentiment and hotel review performance, establishing 2024 as the new benchmark for the industry. Using data from over 39 million reviews across 11,200 properties and 61 review platforms, this report equips hoteliers with actionable insights to enhance guest satisfaction, optimize reputation management strategies, and drive business growth. Want to build a smarter guest experience strategy for 2025? Check out some global and regional highlights and download the full Guest Experience Benchmark Report!

Lo que aprenderás

  • The Role of AI in Guest Review Management 2025
  • The Impact of Stricter Review Policies on Review Volume
  • Reputation Growth in Mid-Tier Hotels
  • Trends in Guest Engagement and Response Strategies
  • Regional Differences in Review Patterns and Sentiment
  • Key Factors Driving Guest Satisfaction
  • Performance Trends Across Major Review Platforms
  • The Future of Online Reputation Management
  • Survey Engagement & NPS Performance

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As the official sponsor of this guide, the Shiji Group team offers Hotel Tech Report users a free 30-minute consultation to help you learn about Guest Messaging Software and which is right for your hotel.