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Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
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Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
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Tools to manage your hotel's accounting, budgeting and financial planning.
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Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
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Distribute your inventory to hundreds of channels to boost occupancy.
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Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
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Turn guest data into action with personalized offers, targeted communication, and automated workflows.
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The eCommerce shopping cart for your hotel's website.
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Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
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Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
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Resumen
During the earliest stages of the COVID-19 pandemic, customers felt more confidence booking directly through the property’s own website. Now that travel has rebounded, another shift has taken place, and booking engines are again neck and neck with channel managers as a top source of bookings. While the GDS’ share is still much lower than it was, that’s expected to grow as business travel recovers. Even so, the shift towards brand.com bookings has implications for how hotels allocate their inventory and optimize their rates across channels. Successful revenue optimization requires a complete understanding of search and booking data, which then offers opportunities to strengthen engagement with travelers. Here’s what hotels need to prioritize right now to optimize revenues and maintain peak profitability.
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Rethinking the Hotel Tech Stack for Revenue Optimization
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As the official sponsor of this guide, the Cendyn team offers Hotel Tech Report users a free 30-minute consultation to help you learn about Business Intelligence and which is right for your hotel.