Case Study

Cómo Classic Hotels & Resorts logró el 100% de cumplimiento de seguridad con Canary

Canary Technologies · Enero 13, 2024

Canary's Contactless Check-In solution helped the team at Rosas y Xocolate increase staff efficiency by 35%. The hotel is also now using Canary's Upsell solution to increase revenue at the property by offering early check-ins, late checkouts and other goods and services.

Why it matters: As a boutique, 17-room luxury hotel outside of a main tourist city, the Rosas y Xocolate hotel relies on a relatively small number of staff members to provide a high level of service to their guests. Ensuring that the team at Rosas y Xocolate can operate efficiently with limited resources was one of the main reasons that Sales & Reservations Manager, Christian F Ix-Caamal, chose to look for new technology solutions that could improve and streamline operations at the property.

Web-based technology solutions like Canary can create a more streamlined guest journey that enables staff to spend more time providing a personalized experience and less time doing administrative tasks.

Top 3 Core Objectives: By deploying Canary's platform, Ix-Caamal wanted to help his team members provide a more personalized service and increase revenue.

Improve Staff Efficiency: Ix-Caamal had seen in Canary customer reviews that properties regularly reported a 35-40% increase in front desk agent efficiency when implementing Canary and wanted to achieve similar results.
A Better Guest Experience: Ix-Caamal hoped Canary's solutions would remove administrative tasks from the on-site arrival process so staff members could provide a more personal experience when guest got to the property.
Increase Revenue: The Sales Manager & Reservations Manager also wanted a low-lift way to increase revenue and provide guests with more add-on options. Ix-Caamal believed that Canary could provide the perfect solution.

"I’m very happy with the value Canary provides and looking forward to working with more of the platform’s solutions as time goes on."

Christian F Ix-Caamal

Sales & Reservations Manager

👍 Sales & Reservations Manager Christian F Ix-Caamal said that Canary helps the property pull in revenue that would otherwise be left on the table:

"I’m very happy with the value Canary provides and looking forward to working with more of the platform’s solutions as time goes on."

⚖️ The selection process: During their research process, Christian F Ix-Caamal also researched Oaky by Plusgrade, and ultimately decided Canary Technologies was the best fit for them.

Sales & Reservations Manager Christian F Ix-Caamal said, about their decision: ""We looked at a variety of other Contactless Check-In solutions, and we really liked Canary's user experience and the fact that you can include upsells during the check-in flow.""

📈 The results: Ix-Caamal and his team were able to accomplish all of the goals they set out to by implementing Canary.

The Rosas y Xocolate team is now 35% more efficient since implementing Canary.
Ix-Caamal is now generating $1000's per month in additional upsell revenue with Canary's Digital Upsells solution.
Ix-Caamal and his team report that guests love the new check-in process with upsell options and nearly 100% of guests now use it as their preferred method for checking into the property.