Ziosk Tablets vs. EXTouch Room-package Counter:
Lequel vous convient le mieux ?

The Decision

You're evaluating two POS systems: Ziosk Tablets by Ziosk and EXTouch Room-package Counter by Extouch International Co., Limited. Both aim to streamline hotel operations, but they serve quite different functions and user bases. Ziosk targets casual dining and guest entertainment at restaurants, while Extouch focuses on managing hotel packages and ancillary services like spa or breakfast inclusions. The key is identifying which system aligns best with your hotel's operational needs.

Given their distinct purposes, the choice hinges on whether your hotel requires a guest-facing ordering and entertainment device or a package management solution. Do your current challenges center around in-room or amenity package control, or are you looking to enhance guest dining experiences? Let's explore further.

Is Ziosk or Extouch Better for Hotels?

Ziosk and Extouch are both POS solutions, but they serve very different hotel functions. Ziosk is a tablet-based ordering and entertainment system designed primarily for casual dining restaurants, providing guests with menu browsing, gaming, news, and pay-at-the-table capabilities. Extouch specializes in managing and verifying hotel packages—like breakfast or spa services—through integrated card readers and POS terminals in strategic locations such as restaurants or spas.

While Ziosk excels at engaging dining guests directly, Extouch offers an operational backbone for managing bundled services linked to room bookings. Do your hotel’s needs lean toward enhancing guest dining experiences or streamlining amenity package management? Which of these core functions aligns more with your current priorities?

Ziosk vs Extouch: Which Should Your Hotel Choose?

If your hotel needs a guest-facing entertainment and ordering device at the table, Ziosk is the clear choice. Its interactive touchscreen enables guests to order food, play games, and pay, enhancing customer satisfaction and operational efficiency in casual dining settings.

Conversely, if your hotel requires a reliable system to track, verify, and manage guest packages such as breakfast plans, spa treatments, or other bundled services, Extouch is the better fit. Its ability to handle real-time data synchronization, automate reporting, and facilitate seamless redemption makes it indispensable for operational control over packaged amenities.

In summary, opt for Ziosk if your focus is on improving on-site dining engagement, and choose Extouch if managing guest service inclusions efficiently is your goal. The decision should reflect your primary hospitality touchpoints.

Is Ziosk or Extouch Easier to Use?

Ziosk's user interface is built for ease, with a 7-inch touchscreen operating on Android, designed for straightforward guest interaction. However, reviews indicate it may require some training for staff to operate the system efficiently, especially in a busy restaurant environment. Its limited review data suggests a lack of recent feedback, but ease of implementation seems moderate.

Extouch boasts a high usability score of 4.63 out of 5, with a straightforward setup and intuitive interface. Its onboarding process averages 4.5 out of 5, and recent reviews praise its user-friendly design, even during initial training. Users commend its stability and seamless data sync, which reduce staff frustration.

Edge: Extouch.

Which Has Better Features: Ziosk or Extouch?

Ziosk's features are primarily entertainment and payment-focused, with no unique features reported beyond its integrated touchscreen ordering, gaming, and media network. It is a specialized device aimed at enhancing casual dining experiences, but it lacks broader hotel management features.

Extouch, however, offers at least four distinct features exclusive to its platform: Payment Log Reports, Sales Reporting, Mobile Analytics, and Report Exporting. These enable detailed reporting, real-time analytics, and flexible data management—vital tools for operational oversight.

Edge: Extouch.

Which Has Better Customer Support: Ziosk or Extouch?

Ziosk's support ratings are absent, and reviews reveal no recent feedback or customer testimonials, making it difficult to assess support quality. Its limited review history suggests a lack of recent performance data.

Extouch, on the other hand, enjoys a support score of 4.59 out of 5, with recent reviews highlighting its reliable support and onboarding processes. Reviewers appreciate its quick response times and proactive assistance, which are critical when implementing new technology.

Edge: Extouch.

Which Has More Integrations: Ziosk or Extouch?

Ziosk has zero verified integration partners, indicating it functions as a standalone system without extensive third-party connectivity. Its focus is on guest entertainment and payment within a single device.

Extouch also reports no verified integrations or partners, which could limit its compatibility with other hotel management systems. Nonetheless, its real-time data sync and reporting capabilities align well with PMS and POS environments, if configured properly.

Edge: Slightly in favor of Extouch due to its broader functional scope, but both are relatively isolated platforms.

Which Do Hoteliers Rate Higher: Ziosk or Extouch?

Given Ziosk's zero reviews and ratings, it’s impossible to gauge hotel satisfaction directly. Its lack of recent reviews suggests limited current engagement or deployment.

Extouch boasts 32 reviews, all recent and with a high NPS score of 9.69 out of 10, indicating strong hotel endorsement. Hotels across various segments—especially luxury and branded hotels—rate Extouch highly, citing its stability, customization, and operational efficiency improvements.

Edge: Extouch.

How Much Do Ziosk and Extouch Cost?

Ziosk's pricing model is not publicly available, with no indication of trial, monthly fees, or implementation costs. Its product appears to be a hardware device, potentially with associated costs, but details are scarce.

Extouch charges a base price of $300.00, with no ongoing monthly fees reported. Its transparent pricing suggests affordability for small to medium-sized hotels seeking package management solutions.

Edge: Extouch, due to transparent and accessible pricing.

What Type of Hotel Should Use Ziosk?

• Hotels with casual dining restaurants seeking to increase guest engagement through interactive tablets.
• Properties looking to add in-room entertainment or tablets on each table for a more modern guest experience.
• Hotels aiming to streamline food and beverage orders directly at the table.
• Venues with high turnover in casual dining settings needing quick, touch-based ordering.
• Not ideal if your hotel’s focus is on managing amenities, packages, or operational reporting.

Not ideal if your hotel requires comprehensive package management, detailed analytics, or PMS integration.

What Type of Hotel Should Use Extouch?

• Hotels that want a reliable system for managing guest packages, spa services, or bundled amenities.
• Properties aiming to improve the accuracy and efficiency of package redemption at multiple operational points.
• Hotels needing automated reporting and real-time data synchronization across departments.
• Medium and large hotels that require a stable, customizable back-end solution.
• Not ideal if your hotel’s primary goal is guest entertainment or ordering at the table.

Not ideal if your hotel prefers an entertainment-focused device or does not require package management.

Extouch vs Ziosk: The Bottom Line for Hotels

The core difference lies in their primary functions: Ziosk enhances the dining experience at the guest table through entertainment and ordering, while Extouch improves operational control over packages and amenities. Ziosk is best suited for hotels with significant casual dining or restaurant outlets, whereas Extouch benefits properties managing multiple guest services and bundled offerings.

Choose Ziosk if your hotel prioritizes guest engagement at the table and dining efficiency. Its limited features and recent lack of reviews, however, make it a less reliable choice for broader hotel operations.

Opt for Extouch if your hotel needs a stable, customizable solution for managing packages, amenities, and operational analytics. Its high user ratings, recent reviews, and comprehensive feature set provide confidence in its ability to improve efficiency.

In conclusion, for hotels seeking a well-rated, feature-rich management system, Extouch stands out as the more dependable option. Ziosk may appeal if your focus is on guest entertainment and ordering in casual dining contexts, but it lacks recent user feedback and broader functionality.