Aavgo vs. Crave Interactive Tablets (acq by HCN):
Lequel vous convient le mieux ?

The Decision

Choosing the right in-room hotel tablet platform involves weighing several factors: usability, features, support, pricing, and how well each solution matches your property’s specific needs. Aavgo by Aavgo and Crave Interactive are leaders in this space, each offering unique strengths and weaknesses. Your decision hinges on whether your hotel prioritizes a high-rated, feature-rich platform with recent reviews or a more established, regionally expansive product with broader integrations.

Both products aim to elevate guest experiences and streamline hotel operations, but their core focuses differ. Aavgo emphasizes a comprehensive, all-in-one property management and communication system, while Crave specializes in in-room guest engagement and upselling. Which of these aligns with your hotel’s operational goals and guest service strategy?

Is Aavgo or Crave Interactive Better for Hotels?

Aavgo’s platform is designed as an all-in-one property management ecosystem, combining check-in, guest communication, PMS integration, and operational controls in a single system. Crave Interactive, on the other hand, focuses solely on guest engagement through in-room tablets, offering extensive customization and upselling features. Their differing scope means Aavgo can replace multiple systems, while Crave can enhance guest experience without overhauling existing operations.

Review data clearly favors Crave, with 147 reviews and recent feedback, versus only 11 reviews for Aavgo, none in the past six months. Crave’s higher review volume and recency provide more reliable insights into current performance and user satisfaction. Given this, does your hotel need a full property management solution or a targeted guest engagement tool?

Aavgo vs Crave Interactive: Which Should Your Hotel Choose?

If your hotel needs a versatile platform that consolidates check-in, communication, PMS integration, and operational control, go with Aavgo. It’s ideal if you're looking for a solution that supports RFID key dispensing, remote management, and comprehensive reporting—particularly beneficial for boutique and independent hotels seeking an all-in-one system.

If your focus is on elevating the guest experience with customizable tablets that promote in-room dining, local recommendations, and upselling, Crave is the better choice. Its extensive feature set (33 unique features) and proven ability to boost guest satisfaction make it suitable for luxury hotels and resorts aiming to enhance guest engagement and revenue.

Is Aavgo or Crave Interactive Easier to Use?

Aavgo scores slightly higher in ease of use (4.64/5) versus Crave’s 4.5/5, with reviewers praising Aavgo’s intuitive interface and straightforward onboarding process. Crave’s platform is also rated well, but some users mention challenges with content updates and customization, citing the need for better backend controls.

Given the recent reviews and higher overall user ratings, edge: Aavgo.

Which Has Better Features: Aavgo or Crave Interactive?

Crave offers a broader feature set with 33 unique features, including hotel directory, contactless ordering, integrations with Apple Pay, Google Pay, and loyalty programs—features that Aavgo does not provide. Aavgo includes 12 exclusive features, such as TV & room controls, POS & PMS integration, and multi-lingual support, but it lacks the extensive upsell and payment options of Crave.

For hotels seeking a feature-rich in-room engagement platform, Crave’s extensive list provides more options for upselling and personalization. Edge: Crave Interactive.

Which Has Better Customer Support: Aavgo or Crave Interactive?

Aavgo’s support is rated at 4.91/5, with recent reviews highlighting professional, responsive service that quickly resolves issues. Reviewers consistently praise Aavgo’s support team for being attentive and proactive, making onboarding and troubleshooting straightforward.

Crave’s support is rated slightly lower at 4.6/5, with feedback indicating prompt responses but occasional delays in content updates and customization requests. Still, both platforms offer solid support, but Aavgo’s higher rating and recent positive reviews give it an edge.

Which Has More Integrations: Aavgo or Crave Interactive?

Crave integrates with 17 verified partners, including major PMS and POS providers like Oracle Hospitality, Infor, and Amadeus, plus specialized integrations like Google Pay and Apple Pay. Aavgo’s 10 verified integrations include key industry players such as Oracle Hospitality and Stayntouch but lack some of the broader payment and guest engagement integrations that Crave offers.

If extensive integrations are crucial, especially with third-party systems or payment providers, Crave’s broader partner network makes it the more versatile choice. Edge: Crave Interactive.

Which Do Hoteliers Rate Higher: Aavgo or Crave Interactive?

While both products enjoy high satisfaction, recent data shows Aavgo’s hotel segments, mainly boutique and independent hotels, rate it slightly higher at 5/5 for independent hotels and 4.8/5 for branded hotels. Crave’s ratings are also strong, especially among resorts and boutique hotels, with an overall rating of 4.57/5.

Given the more recent and numerous reviews, Crave’s broader market presence and higher review volume suggest it is more trusted among hoteliers today. Edge: Crave Interactive.

How Much Do Aavgo and Crave Interactive Cost?

Aavgo is priced at a $2,000 base fee, with no mention of monthly fees or implementation costs—indicating a straightforward but potentially higher upfront investment. Crave’s pricing starts at $1,200, with no ongoing fees listed, making it more affordable initially.

However, total costs may vary depending on customization, integrations, and ongoing support. Check if your hotel prefers a one-time fee versus potentially lower initial investment with more flexible pricing options.

What Type of Hotel Should Use Aavgo?

• Hotels that want a single system for property management, guest communication, and operational controls.
• Properties seeking RFID key dispensing, remote lock management, and detailed reporting.
• Boutique, independent, or branded hotels that prioritize integrated, all-in-one solutions.
• Teams that need multi-lingual support and real-time communication tools.
• Not ideal if you primarily need guest engagement or upselling features without full property management.

What Type of Hotel Should Use Crave Interactive?

• Hotels focused on enhancing guest experience through in-room tablets, especially luxury resorts and boutique properties.
• Hotels aiming to increase revenue via upselling dining, spa, and local experiences.
• Properties that want extensive customization and multi-lingual support.
• Hotels interested in paperless check-in, digital menus, and contactless payments.
• Not ideal if your hotel requires a comprehensive property management system or operates in regions with limited digital infrastructure.

The Bottom Line for Hotels

Aavgo offers a comprehensive platform that can replace multiple systems, making it ideal if your hotel needs an all-in-one management solution. Its recent review volume and high ratings reflect strong user satisfaction and reliability, especially in North America.

Crave excels at guest engagement, upselling, and customizing in-room experiences, making it suitable for luxury hotels and resorts that want to impress guests and boost revenue. Its broader integrations and recent reviews position it as the more current and widely trusted choice.

If your hotel values a simple, integrated management system, choose Aavgo. If elevating guest experience and revenue through innovative in-room technology is your goal, go with Crave. For most hoteliers seeking up-to-date insights, Crave’s larger, more recent review base makes it the stronger recommendation.