Better.Guest Hotel App (by Betterspace) vs. Crave Mobile Platform (acq by HCN):
Lequel vous convient le mieux ?

The Decision

Choosing between Better.Guest Hotel App by Betterspace GmbH and Crave Mobile Platform by Crave Interactive hinges on your hotel’s specific needs. Both platforms aim to enhance guest engagement and streamline operations, but they approach these goals differently. Betterspace emphasizes a web-based, contactless experience with energy management and extensive customization, while Crave focuses on service automation, food ordering, and direct communication. Which aligns better with your hotel’s priorities?

Both products have strong user bases, but Crave’s more recent and larger review count makes it a more data-backed choice. Are you leaning toward a flexible, energy-efficient guest app or a service-driven, food-focused platform?

Is Better.Guest Hotel App or Crave Mobile Platform Better for Hotels?

Betterspace’s platform offers a digital guest directory that guests can access via their smartphones without downloading an app, ideal for properties seeking a contactless, sustainable solution. It also integrates energy management, allowing control over thermostats and reducing operational costs. Crave, in contrast, provides a mobile app with a focus on food and beverage ordering, guest communication, and service automation.

While Betterspace’s solution is more comprehensive in delivering hotel information and energy controls, Crave’s strength lies in its ease of use for food delivery and guest service. If your hotel needs a digital directory and energy management, Betterspace is likely better; if your focus is on food service automation and guest interaction, Crave is the way to go. Which problem are you prioritizing solving?

Better.Guest Hotel App vs Crave Mobile Platform: Which Should Your Hotel Choose?

If your hotel primarily needs a guest-facing digital directory, energy management, and a highly customizable web app, Betterspace is the clear choice, especially given its high overall rating of 4.91/5 from 23 reviews. It’s suitable for boutique, city-center, or resort hotels looking for a holistic engagement tool. Conversely, Crave’s platform, with its 48 reviews and a slightly lower rating of 4.75/5, excels for hotels focused on food and beverage service automation, particularly those with a strong emphasis on in-room dining or event services.

Your decision should depend on whether your hotel’s core need is guest information and energy efficiency (Betterspace) or streamlined food and service ordering (Crave). Which feature set aligns better with your operational goals?

Is Better.Guest Hotel App or Crave Mobile Platform Easier to Use?

Betterspace’s ease-of-use is rated 4.78/5, with users praising its simple menu navigation and structured configuration interface, despite some room for backend improvements. Onboarding is smooth, and staff adoption appears high, partly due to its straightforward design. Crave’s platform scores slightly lower at 4.61/5, with users highlighting its user-friendly guest interface and helpful support team, though some mention the back-end could be more modern.

Edge: Better.Guest Hotel App. Its higher ease-of-use rating and positive feedback on setup and navigation make it the more user-friendly choice for staff and guests alike.

Which Has Better Features: Better.Guest Hotel App or Crave Mobile Platform?

Betterspace offers 11 unique features, including mobile check-in and an app download option. Crave boasts a broader feature set with 16 exclusive features, such as web-based access, QR codes, contactless payments, in-venue ordering, and NFC. Crave’s extensive features support more sophisticated service automation and contactless transactions, which Betterspace currently lacks.

Edge: Crave Mobile Platform. Its wider array of features, especially in contactless and payment solutions, makes it more versatile for hotels wanting to expand service options.

Which Has Better Customer Support: Better.Guest Hotel App or Crave Mobile Platform?

Betterspace’s support has a rating of 4.61/5, with reviews praising its good consulting and cooperation. Users mention support is quick but note some room for backend responsiveness improvements. Crave scores higher at 4.79/5, with reviews emphasizing exceptional, 24/7 customer service and proactive team support, especially during setup.

Edge: Crave Interactive. Its higher customer support rating and positive recent reviews make it the more reliable vendor for ongoing assistance.

Which Has More Integrations: Better.Guest Hotel App or Crave Mobile Platform?

Betterspace can connect with 27 verified partners, including major systems like Oracle and Infor, and offers integrations with PMS, energy management, and marketing tools. Crave has 17 verified integrations, including popular hotel systems like Simphony, Amadeus, and OPERA, but fewer than Betterspace.

Edge: Better.Guest Hotel App. Its broader integration network supports more seamless property management and operational workflows.

Which Do Hoteliers Rate Higher: Better.Guest Hotel App or Crave Mobile Platform?

Betterspace has a higher overall rating (4.91/5) based on 23 reviews, with a 92% likelihood to recommend, especially among city-center and boutique hotels. Crave’s ratings are slightly lower (4.75/5) from 48 reviews, with a 93% recommendation rate, favored by hotels with high F&B and service automation needs.

For overall satisfaction, Betterspace’s recent reviews confirm its strong reputation, especially in Europe and Asia Pacific. For a more global or food-focused hotel, Crave’s larger review base and high scores make it a solid choice.

How Much Do Better.Guest Hotel App and Crave Mobile Platform Cost?

Betterspace does not list specific pricing; it appears to operate on a custom quote basis, likely reflecting the hotel’s size and needs. Crave’s platform has a clear base price of $400, with no mention of ongoing fees, and no free tier or trial.

Your budget considerations should factor in implementation costs, ongoing fees, and the flexibility you need. If transparent pricing is a priority, Crave provides more clarity upfront.

What Type of Hotel Should Use Better.Guest Hotel App?

Hotels that prioritize a contactless, digital guest directory, and energy management should consider Betterspace. It’s ideal for:

• Boutique hotels aiming for a personalized guest experience
• City-center hotels seeking digital engagement
• Hotels focusing on sustainability and reducing paper
• Hotels with existing energy controls wanting centralized management

Not ideal if your hotel primarily needs in-room dining or F&B automation.

What Type of Hotel Should Use Crave Mobile Platform?

Crave is best for hotels that want to boost F&B revenue through automation and service efficiency. It suits:

• Hotels with high in-room dining or event services
• Hotels looking to improve guest communication and service speed
• Properties aiming for contactless ordering and payments
• Hotels that want to integrate menu updates and upselling easily

Not ideal if your hotel’s focus is on digital directories or energy management.

The Bottom Line for Hotels: Which Product Is Right for You?

If your hotel needs a comprehensive digital guest engagement platform with an emphasis on energy efficiency and customization, Better.Guest Hotel App is the superior choice. Its higher reviews, broader integrations, and focus on eco-friendly guest services make it well-suited for boutique, city, and resort hotels.

If your priority is service automation, especially in food and beverage, Crave’s extensive feature set and strong customer support will serve you better. Its ease of use, robust integrations, and proven ROI in F&B operations make it ideal for hotels with significant dining and service offerings.

Ultimately, your decision should reflect whether guest engagement and sustainability or service automation and revenue maximization are your top goals. Both platforms are capable, but the more recent and larger review base favors Crave as the more proven, scalable solution.