Crave Mobile Platform (acq by HCN) vs. Hudini Mobile App:
Lequel vous convient le mieux ?

The Decision

Choosing between Crave Mobile Platform by Crave Interactive and Hudini Mobile App by Hudini hinges on your hotel’s specific needs for guest engagement and operational integration. Both are designed to connect guests with hotel services via mobile, but they diverge in features, user experience, and market focus. Crave offers a broader suite of functionalities with more recent reviews, whereas Hudini emphasizes customization and in-room technology. Are you prioritizing a feature-rich platform or deeper system integration?

Crave is better suited if you need a proven, widely adopted solution with a comprehensive feature set, while Hudini might appeal if your focus is on tailored guest experiences across multiple devices. Which approach aligns more with your hotel’s strategic goals?

Is Crave Mobile Platform or Hudini Mobile App Better for Hotels?

Crave and Hudini aim to improve guest experience and streamline operations, but they approach these goals differently. Crave provides a more extensive array of features like multi-lingual support, contactless ordering, and QR codes, designed for hotels wanting to maximize guest touchpoints and upsell opportunities. Hudini, on the other hand, offers strong customization, especially with IPTV and mobile app options, to cater to hotels seeking tailored, high-end guest interactions.

Crave’s higher review count and recent feedback—48 reviews, with recent activity—make its data more reliable. Hudini’s fewer reviews, with only 29 and some older feedback, suggest less current insight. Which product's approach mirrors your hotel’s guest service philosophy?

Crave vs Hudini: Which Should Your Hotel Choose?

If your hotel needs a guest app that emphasizes extensive features like digital menus, in-venue ordering, and multi-lingual support, Crave is the clear choice. It’s ideal for properties aiming to increase ancillary revenues, reduce contact points, and provide a seamless, app-less experience with QR codes and NFC.

If your hotel values more personalized guest interactions through mobile check-ins, guest profiles, and integrated IPTV technology, Hudini fits better. It's suited for hotels that want a highly customizable system that can adapt to specific operational workflows and guest preferences.

For hotels seeking simplicity combined with broad capabilities, Crave is recommended. For those prioritizing flexible, in-room, multi-device engagement, Hudini is the better fit.

Is Crave or Hudini Easier to Use?

Crave scores a solid 4.61 out of 5 for ease of use, with staff and guest onboarding rated highly. Users mention its intuitive interface, smooth menu management, and helpful setup process, though some note that menu customization can be complex. Crave’s customer support is frequently praised for quick responses, which eases staff adoption.

Hudini edges slightly ahead with a 4.79 rating, praised for its user-friendly design and straightforward deployment. Its support team is responsive, and users report that guests find its interface modern and easy to navigate. However, some reviews suggest that ongoing communication during deployment could improve.

Edge: Hudini.

Which Has Better Features: Crave or Hudini?

Crave provides 17 unique features, including web-based access (no app download needed), multi-lingual support, digital menus, contactless ordering, NFC, Apple Pay, Google Pay, and POS integrations. It also offers advanced upselling, in-venue ordering, and payments integrations—features that Hudini lacks.

Hudini offers only 3 features exclusive to its platform, mainly app download, guest profiles, and mobile check-in. While these are valuable, Crave’s broader feature set gives hoteliers more tools to increase engagement and revenue.

Edge: Crave.

Which Has Better Customer Support: Crave or Hudini?

Crave’s customer support scores a 4.79 out of 5, with reviews highlighting quick, proactive, and helpful responses. Users appreciate its dedicated support team, which swiftly resolves issues and aids in menu updates or system troubleshooting. Some mention that Crave's back-end could be more modern, but overall, support remains strong.

Hudini’s support is rated slightly lower at 4.72, with reviews praising its responsiveness but noting room for improvement in structured communication, especially during deployment. Users appreciate the team’s willingness to assist but suggest clearer updates and faster QA processes.

Edge: Crave.

Which Has More Integrations: Crave or Hudini?

Crave integrates with 17 hotel system partners, including major players like Oracle Hospitality, Amadeus, Infor, and Adyen. Shared integrations with Hudini include Infor, Oracle, and Adyen, but Crave offers 5 additional unique partnerships such as PressReader, Quore, Kipsu, and InfoGenesis, expanding its operational connectivity.

Hudini supports 15 partners, focusing heavily on core hotel systems but with fewer niche integrations. The broader integration ecosystem of Crave provides more options for hotels with complex tech stacks.

Edge: Crave.

Which Do Hoteliers Rate Higher: Crave or Hudini?

Crave’s overall rating of 4.75/5 and NPS score of 9.15/10 are supported by 48 reviews, with recent feedback confirming consistent performance. Hoteliers in luxury and branded hotels particularly praise its reliability, customization, and service quality.

Hudini’s ratings are close but slightly lower at 75.96/100 on the HTR Score and 4.79/5 for ease of use. While it’s highly rated by luxury hotels, fewer recent reviews mean less current data. Hudini’s reviews focus more on its in-room tech and flexibility.

Edge: Crave.

How Much Do Crave and Hudini Cost?

Crave’s pricing starts at $400 per month without a freemium tier or trial, with no mention of implementation fees. Its higher price reflects its broader feature set and integrations.

Hudini offers a lower base price of $200, with no ongoing fees or trials listed. Its affordability makes it attractive for hotels seeking core functionalities without extensive extras.

What Type of Hotel Should Use Crave?

• Hotels that want a feature-rich, scalable platform capable of supporting large, complex operations.
• Properties aiming to increase revenue through upselling, contactless ordering, and multilingual support.
• Hotels with a focus on digital menus, NFC, and advanced payment integrations.
• Venues that prioritize seamless integration with various hotel management systems.
• Hotels that value detailed analytics and marketing tools.

Not ideal if your hotel prefers a simple, minimal-touch solution or has limited budget constraints.

What Type of Hotel Should Use Hudini?

• Hotels that prioritize customizable guest experiences across multiple devices, including IPTV, kiosks, and mobile phones.
• Properties seeking to implement in-room check-in, guest profiles, and tailored in-room services.
• Hotels aiming to push their unique services via IPTV and mobile platforms.
• Properties that want a flexible, adaptable platform that can be shaped to their operational workflows.
• Hotels looking for a solution that integrates well with existing hotel systems and enhances in-room guest engagement.

Not ideal if your hotel needs a large feature set or a solution with extensive pre-built functionalities.

Crave vs Hudini: The Bottom Line for Hotels

The core difference lies in their focus: Crave emphasizes a broad array of features designed to maximize guest engagement and revenue, while Hudini offers highly customizable, device-agnostic solutions tailored for in-room and in-hotel experiences. Crave’s extensive feature set and recent volume of reviews make it the more proven choice, especially for hotels with complex needs.

If your hotel needs a reliable, scalable platform with rich functionalities, go with Crave. Its higher review count and recent feedback support this recommendation, especially for properties seeking to expand guest touchpoints and operational efficiency.

For hotels prioritizing personalized, flexible guest interactions across multiple interfaces—like IPTV, kiosks, and mobile apps—Hudini offers a bespoke experience with strong customization options. Choose Hudini if you want a tailored system that adapts to your specific operational model, even if its review volume is smaller and somewhat older.

In summary: For most properties looking for a trusted, well-supported solution backed by more recent reviews and a wider feature set, Crave is the superior choice. However, if your hotel’s strategic focus is on bespoke, in-room experiences with high flexibility, Hudini remains a compelling option.