Crave Mobile Platform (acq by HCN) vs. Goguest Hotel Guest App (by Easygoband):
Lequel vous convient le mieux ?

The Decision

Choosing between Crave Mobile Platform and Goguest Hotel Guest App hinges on your hotel’s specific needs. Both aim to boost guest engagement and streamline operations through mobile solutions, but they differ significantly in features, market presence, and user feedback. Crave offers a broad suite of functionalities backed by a higher review count and recent positive feedback, making it a more proven platform. Goguest, though less reviewed and with fewer integrations, provides a highly customizable experience focused on guest control. Which aligns more with your hotel’s priorities?

Is Crave Mobile Platform or Goguest Hotel Guest App Better for Hotels?

Crave and Goguest serve the core purpose of enhancing guest experience through mobile tools but approach it differently. Crave emphasizes guest service automation with extensive features like digital menus, in-venue ordering, contactless payments, and messaging, supported by 48 reviews and a 4.75/5 overall rating. Goguest, with fewer reviews (22) and no ratings available, focuses on in-room control, direct communication, and tailored promotions. Given the more substantial review base and recent data, Crave’s proven track record suggests it’s the more reliable choice for your hotel.

Crave’s strength lies in its diverse features, including QR codes, Apple Pay, Google Pay, POS integration, and upselling tools, which are absent in Goguest. Conversely, Goguest’s main advantage is its high customization, allowing hotels to tailor modules and functionalities precisely to their needs. Both platforms aim to increase revenue, but Crave’s larger, more recent review base offers a clearer picture of consistent performance.

Are you seeking a versatile, well-established platform or a highly customizable, niche solution?

Crave Mobile Platform vs Goguest Hotel Guest App: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, easy-to-integrate system with proven results, go with Crave. Its extensive feature set, including contactless ordering, digital menus, and multiple payment options, makes it ideal for hotels that want a broad solution supporting various guest touchpoints. Hotels that prioritize operational efficiency and detailed analytics also benefit from Crave’s proven system and high customer satisfaction.

If your hotel requires a flexible, tailor-made guest engagement experience with specific modules—such as in-room controls, targeted promotions, and personalized communication—Goguest could be the better fit. Its customization capabilities allow you to adapt the app precisely to your property’s unique offerings, especially if you’re looking for a platform that can grow and evolve with your needs.

However, if you want a platform with a solid, recent review history and a broader feature set, Crave is the safer choice.

Is Crave or Goguest Easier to Use?

Crave has a user-friendly interface rated at 4.61/5, with many reviewers highlighting its intuitive design and straightforward onboarding process. Its setup is supported by a dedicated team, and users report that staff adoption is smooth, especially given its extensive features. Some feedback notes that menu customization could be easier, but overall, Crave scores well for ease of use.

Goguest edges slightly ahead with a 4.82/5 rating, with reviewers emphasizing its modern, simple, and highly intuitive interface. Its customization modules are easy to implement, and staff find it straightforward to operate. Both systems excel in user-friendliness, but Goguest's focus on flexibility and a clean interface give it a slight advantage for ease of use.

Edge: Goguest.

Which Has Better Features: Crave or Goguest?

Crave offers a comprehensive set of 18 features, including web-based access, guest messaging, mobile checkout, QR codes, Apple Pay, digital menus, in-venue ordering, contactless payments, POS integration, curbside pickup, tipping, upselling, scheduling, and NFC. These features support a broad range of guest services and operational needs, making it ideal for full-service hotels.

Goguest provides just 1 unique feature—guest profiles—focused on personalized communication and control, with additional modules that can be tailored to your hotel. Its modular approach is flexible but lacks the extensive built-in functionalities that Crave offers.

Therefore, Crave’s broader feature set makes it the more capable platform for hotels seeking a comprehensive guest engagement system.

Edge: Crave.

Which Has Better Customer Support: Crave or Goguest?

Crave’s support ratings are higher at 4.79/5, with reviews praising its quick response times, proactive service, and helpful staff. Hoteliers frequently mention that Crave’s support team resolved technical issues promptly, contributing to smooth implementation and ongoing operation.

Goguest’s support scores 4.5/5, with some reviews indicating satisfaction but fewer recent testimonials. Users describe the team as capable but note room for improvements in support responsiveness and availability, especially as the platform expands.

Given the more positive, recent review data, Crave’s support offers more confidence in ongoing assistance.

Edge: Crave.

Which Has More Integrations: Crave or Goguest?

Crave integrates with 17 verified partners, including major players like Oracle Hospitality, Infor, Amadeus, and POS systems such as Kipsu and Book4Time. Its extensive API support allows seamless connection with a variety of hotel management and revenue tools.

Goguest features integrations with 6 partners, including Onity, Mews, Vingcard, and SIHOT, but has fewer verified partnerships overall. Its integration scope is narrower, which could limit compatibility with existing hotel systems.

For hotels seeking broad, proven integrations, Crave’s larger partner network gives it a clear edge.

Edge: Crave.

Which Do Hoteliers Rate Higher: Crave or Goguest?

Crave enjoys a higher overall rating of 4.75/5 from 48 reviews, with recent feedback confirming strong satisfaction and a likelihood to recommend of 93%. Hotels across segments, especially luxury and branded hotels, report excellent experiences, citing ease of use, extensive features, and responsive support.

Goguest has no available ratings or recent reviews, making it impossible to gauge user satisfaction accurately. The limited review data suggests it might be more suitable for hotels prioritizing customization over proven performance.

Based on review volume and recency, Crave is the more trusted choice.

Edge: Crave.

How Much Do Crave and Goguest Cost?

Both platforms are priced at a base fee of $400, with no mention of monthly fees, implementation costs, or trials. This indicates a straightforward pricing model, but additional costs like hardware or custom modules may vary by hotel.

Since both are similarly priced, your decision may hinge more on features and support rather than cost.

What Type of Hotel Should Use Crave?

• Hotels that want a full-suite guest engagement platform with integrated food & beverage ordering, messaging, and payments.
• Hotels aiming to increase operational efficiency through automation and detailed analytics.
• Properties with existing hotel management systems looking for seamless system integration.
• Hotels seeking proven, scalable technology with extensive feature sets.
• Hotels that prioritize support and reliability from a reputable vendor.

Not ideal if your hotel is very small or purely boutique with minimal operational complexity.

What Type of Hotel Should Use Goguest?

• Hotels that require high customization and modularity to tailor guest experiences.
• Resorts and hotels with specific service offerings that need flexible control.
• Properties aiming to develop a unique app experience aligned with branding.
• Hotels that want a straightforward, intuitive app with a focus on guest control.
• Hotels that are comfortable with a platform that might require more setup time for custom modules.

Not ideal if you need a ready-made, fully-featured platform with extensive integrations and proven performance.

Crave vs Goguest: The Bottom Line for Hotels

Crave is a mature, feature-rich platform backed by a larger user base, more recent reviews, and a broader range of integrations. Its strengths lie in operational automation, extensive functionalities, and proven support, making it suitable for hotels seeking a comprehensive guest engagement solution.

Goguest excels in customization and simplicity, appealing to properties that want to tailor their app experience and control specific guest interactions. Its smaller review base and narrower feature set suggest it’s better suited for hotels with specific needs and the resources to develop a bespoke system.

For most hotels, especially those looking for proven reliability, scalability, and extensive integrations, Crave is the clearer choice. If your hotel values custom modules and a flexible, guest-centric approach, Goguest could be worth exploring.

In conclusion, if review volume and recent performance are your priorities, Crave’s higher rating, better support, and more extensive features make it the more dependable platform to enhance your hotel’s guest experience and operational efficiency.