Crave Mobile Platform (acq by HCN) vs. Runtriz:
Lequel vous convient le mieux ?

The Decision

Choosing the right hotel guest app can significantly influence your property's guest experience, operational efficiency, and revenue. Crave Mobile Platform and Runtriz are two prominent options, each with strengths and limitations. Both aim to streamline guest interactions, yet they differ in features, user feedback, and market presence. Your decision hinges on your hotel's specific needs: do you prioritize extensive customization and integrations, or focus on seamless communication and ease of use?

While Crave boasts more recent reviews and a higher overall rating from more users, Runtriz remains a strong contender, especially in certain segments. Which platform aligns best with your property’s goals?

Is Crave Interactive or Runtriz Better for Hotels?

Both Crave and Runtriz deliver guest engagement solutions, but their core offerings diverge. Crave emphasizes a broad suite of features like contactless ordering, digital menus, and extensive integration options, aiming to replace traditional service touchpoints with a mobile, app-less interface. Runtriz, on the other hand, focuses on communication, check-in, and upselling, with a notable strength in pre-arrival engagement and real-time guest messaging.

Crave’s approach is more comprehensive with 16 unique features, including POS and NFC contactless payments, while Runtriz offers just three exclusive features, notably mobile check-in and guest profiles. Both platforms support core functions like guest messaging and requests, but Crave’s wider feature set suggests a deeper digital engagement capacity.

However, Crave’s more extensive feature lineup is backed by 48 reviews, none in the last six months, indicating stable but slightly older data. Runtriz has a slightly smaller review count of 37, with reviews in the last six months, providing more current insights.

The choice between them depends on whether your hotel values a broad feature set (Crave) or prefers a simpler, communication-focused tool (Runtriz). Do you want a platform that replaces multiple systems, or one that enhances communication with less complexity?

Crave Interactive vs Runtriz: Which Should Your Hotel Choose?

If your hotel needs a highly customizable, all-in-one engagement platform with extensive payment and ordering features, go with Crave. It’s well-suited for properties aiming to replace multiple systems with a single interface, especially those seeking robust data analytics and marketing capabilities. Its high customer support ratings (4.79/5) and detailed integrations make it ideal for larger or tech-savvy properties.

If your hotel prioritizes guest communication, quick check-in, and simple upselling, Runtriz is the better choice. Its focus on real-time messaging, mobile check-in, and guest profiles makes it suitable for properties that want to enhance guest satisfaction without overhauling existing systems. Runtriz’s scalable solutions serve boutique hotels, resorts, and limited-service properties seeking straightforward, effective guest engagement.

For properties with a tech-forward mindset or complex digital offerings, Crave’s broader feature set makes it a logical pick. Conversely, if your hotel needs a straightforward solution that improves basic communication and guest convenience, Runtriz fits better.

Is Crave Interactive or Runtriz Easier to Use?

Crave scores slightly higher for ease of use at 4.61/5, with users praising its user-friendly interface and straightforward setup. It has a smooth onboarding process (rated 4.57/5), with many reviews emphasizing how quickly staff adapt to its platform.

Runtriz, with a 4.66/5 rating for ease of use, is similarly praised for its simple, intuitive interface, especially for guest-facing features like messaging and check-in. Users highlight its straightforward implementation and minimal staff training needed.

Both platforms are rated highly, but Crave’s older reviews suggest it may have a slight edge in user experience and onboarding, especially in larger properties with complex needs. Edge: Crave.

Which Has Better Features: Crave Interactive or Runtriz?

Crave’s feature suite surpasses Runtriz with 16 exclusive functions, including contactless payments, digital menus, NFC, and in-venue ordering. These features enable a fully digital guest experience, reducing reliance on physical menus and staff interaction.

Runtriz offers three key features exclusive to its platform: mobile check-in, guest profiles, and app download. These focus on pre-arrival engagement and streamlined check-in processes but lack the extensive retail and payment integrations found in Crave.

The comprehensive feature set of Crave makes it better suited for hotels seeking an all-encompassing guest engagement solution. For simpler needs, Runtriz’s core features may suffice.

Edge: Crave.

Which Has Better Customer Support: Crave Interactive or Runtriz?

Crave’s customer support is highly rated at 4.79/5, with reviews praising quick, helpful responses and proactive service. Hoteliers appreciate the 24/7 support, often citing quick resolution times, like one user noting a response within 2 minutes for a pricing change.

Runtriz, with a support rating of 4.51/5, is also well-regarded but slightly less so. Users commend its ease of implementation but mention occasional issues with notifications and system bugs, which can slow response times.

Given the more recent reviews and higher ratings, Crave’s support appears more reliable and responsive. Edge: Crave.

Which Has More Integrations: Crave Interactive or Runtriz?

Crave integrates with 17 verified partners, including industry leaders like Oracle Hospitality, Infor, and Amadeus, along with unique integrations such as Google Pay and POS systems. Its extensive network supports a wide range of hotel management and payment systems.

Runtriz supports 14 verified partners, including Cendyn, SALTO, and OpenKey. While its integrations cover key hotel needs, they are slightly fewer and less diverse than Crave’s.

If integration breadth is critical, Crave’s larger partner network offers more flexibility in connecting with existing hotel systems. Edge: Crave.

Which Do Hoteliers Rate Higher: Crave or Runtriz?

Crave, with 48 reviews and a 4.75/5 rating, is favored across multiple segments, with some properties rating it 5/5. Larger hotels and resorts often praise its extensive feature set and support.

Runtriz, with 37 reviews and a slightly higher overall rating of 4.77/5, performs well among boutique and limited-service properties, especially in regions like North America and Europe. Review recency favors Crave, but Runtriz’s high scores in recent months suggest strong current satisfaction.

Overall, Crave’s higher review count and recent feedback make it the more trusted choice. Edge: Crave.

How Much Do Crave Interactive and Runtriz Cost?

Crave’s pricing starts at a flat rate of $400 per month, with no hidden implementation or setup fees, making it transparent for hotels to budget. Its licensing model is straightforward, with no trial or freemium options.

Runtriz’s pricing remains undisclosed publicly, often customized based on hotel size and needs. It does not offer a free trial or transparent pricing model, which could complicate budgeting.

For clear, predictable costs, Crave provides more certainty. Runtriz’s pricing might vary significantly, requiring direct negotiation.

What Type of Hotel Should Use Crave Interactive?

• Hotels that want a full-featured, customizable guest engagement platform with extensive integrations.
• Properties aiming to replace multiple systems with a single, comprehensive solution.
• Hotels that prioritize digital ordering, contactless payments, and detailed analytics.
• Large resorts, city hotels, or branded properties seeking a scalable platform.
• Teams that want to upsell services and gather rich guest data for marketing.

Not ideal if:

• Your hotel prefers a simple, minimal-touch guest experience.
• You lack the technical resources to manage a broad system.
• Your property operates primarily on basic communication tools.

What Type of Hotel Should Use Runtriz?

• Hotels that focus on improving guest communication and check-in efficiency.
• Boutique hotels, resorts, or limited-service properties seeking straightforward engagement tools.
• Properties aiming to upsell and gather guest preferences pre-arrival.
• Hotels that want to enhance guest satisfaction with real-time messaging.
• Teams looking for a scalable, easy-to-implement platform with mobile pre-check-in.

Not ideal if:

• You require extensive digital ordering or in-venue menu features.
• Your hotel needs deep integrations with multiple POS or payment systems.
• You want a platform with a broad feature set beyond communication and check-in.

The Bottom Line for Hotels: Crave vs Runtriz

Crave’s core strength lies in its extensive feature set, integrations, and detailed data analytics, making it suitable for larger, tech-forward properties. Its higher review count, recent positive feedback, and varied functionalities support advanced guest engagement and operational automation.

Runtriz, with its focus on communication, pre-arrival engagement, and ease of use, best serves boutique, resort, and limited-service hotels that prioritize guest interaction over complex digital services. Its simpler implementation and focus on core engagement features make it ideal for properties that want quick improvements without overhauling systems.

If your hotel needs a comprehensive, multi-functional platform that can replace several systems, Crave is the clear choice. If your goal is to enhance basic communication and streamline check-in, Runtriz will meet your needs effectively.

This guide aims to help you confidently choose the guest app platform best suited to your hotel’s size, segment, and digital strategy. Both platforms are strong, but your specific operational priorities will determine the best fit.