Fast Review Pro vs. TrustYou Customer Experience Platform (CXP):
Lequel vous convient le mieux ?

The Decision

Choosing between Fast Review Pro by Fast Review and TrustYou Customer Experience Platform (CXP) by TrustYou hinges on your hotel’s specific reputation management needs. Both products aim to improve your online presence, but they approach the challenge differently. While Fast Review emphasizes quick, guest-driven review collection, TrustYou offers a comprehensive, AI-powered platform with broad functionality. Which of these solutions aligns best with your hotel’s operational goals and growth plans?

Fast Review is designed for rapid review collection via NFC and social media, emphasizing simplicity and speed. TrustYou, on the other hand, centralizes reviews from multiple platforms, providing detailed insights and advanced analytics. So, are you seeking a straightforward review boost or a detailed reputation management system?

Is Fast Review Pro or TrustYou CXP Better for Hotels?

Fast Review provides a streamlined approach to gathering reviews, with a focus on ease of use and rapid feedback collection. Its main strength is the ability to get guests to leave reviews in less than 20 seconds, boosting your social proof quickly. TrustYou, however, consolidates reviews from over 59 platforms across 77 countries, offering a more extensive and global reputation picture.

Fast Review’s 5/5 ease of use rating reflects its intuitive NFC tech and simple interface, making onboarding easier. TrustYou scores slightly lower at 4.6/5 but offers more in-depth features like sentiment analysis and benchmarking. Do you prioritize quick guest impressions or detailed, cross-platform insights? The choice depends on your hotel’s review volume and sophistication needs.

Fast Review vs TrustYou: Which Should Your Hotel Choose?

If your hotel needs a fast, guest-friendly way to collect reviews and boost social proof, Fast Review is the better option. It excels in simplicity, with a 5/5 ease of use rating, and has a dedicated focus on digital reputation enhancement through NFC and social media engagement.

If your hotel requires comprehensive reputation tracking, detailed analytics, and operational insights, TrustYou is preferable. Its extensive feature set (29 exclusive features), higher review volume (425 reviews, mostly recent), and proven track record in benchmarking and guest feedback analysis make it suitable for larger or more complex properties. Which approach aligns with your hotel’s scale and strategy?

Is Fast Review or TrustYou Easier to Use?

Fast Review’s user interface is rated 5/5, emphasizing a straightforward setup and minimal learning curve, with reviews from users highlighting its speed and simplicity. TrustYou, though slightly behind at 4.6/5, offers a visually intuitive dashboard that consolidates reviews from many sources, which some users find easier to navigate once familiar.

Fast Review’s onboarding is rated 4.8/5, with reviews emphasizing its quick implementation and minimal training needs. TrustYou’s onboarding is slightly lower at 4.47/5, with some users noting the complexity of its features and the need for a learning curve. Edge: Fast Review.

Which Has Better Features: Fast Review or TrustYou?

TrustYou boasts 29 unique features, including sentiment analysis, review response, benchmarking, multi-property management, and in-stay surveys. Fast Review, by contrast, offers only its core review collection capabilities, focusing on NFC and social media review prompts.

TrustYou’s features enable detailed operational insights and proactive reputation management, like automated review responses and competitive benchmarking. Fast Review’s singular focus on review gathering makes it less feature-rich but easier to implement. For hotels seeking a feature-packed solution, TrustYou leads. Edge: TrustYou.

Which Has Better Customer Support: Fast Review or TrustYou?

Fast Review receives perfect 5/5 ratings for customer support, with reviews praising its responsiveness, ease of onboarding, and helpfulness. Users describe it as “fast and easy,” with minimal issues in getting started and ongoing support.

TrustYou scores 4.45/5, with some reviews citing a responsive support team but noting occasional delays during peak times. Users appreciate its comprehensive assistance but sometimes find the platform’s complexity a barrier. Edge: Fast Review.

Which Has More Integrations: Fast Review or TrustYou?

TrustYou offers 59 verified integrations, including popular PMS, CRM, and website tools like Priority Software, RoomRaccoon, and hotelkit. Fast Review currently has no verified partners listed, limiting its ability to connect with other hotel systems.

The extensive integration options in TrustYou enable you to embed reputation data into daily operations and marketing workflows more effectively. If seamless system connectivity is a priority, TrustYou holds a clear advantage. Edge: TrustYou.

Which Do Hoteliers Rate Higher: Fast Review or TrustYou?

TrustYou’s overall rating of 4.35/5 is based on 425 reviews, mainly recent, with positive feedback from independent and branded hotels alike. Hotels with larger portfolios or those seeking detailed insights tend to rate it higher, highlighting its analytical capabilities.

Fast Review, with a 0/5 rating, appears to be a placeholder or an outlier; it has only 5 reviews, all of which praise its speed and simplicity. Given the volume and recency, TrustYou’s ratings are more representative of user satisfaction. Edge: TrustYou.

How Much Do Fast Review and TrustYou Cost?

Fast Review does not list pricing publicly, which suggests custom quotes or a smaller market focus. TrustYou charges a base price of $100/month, with no free tier, making it more accessible for mid-sized hotels with budget planning.

Cost considerations aside, TrustYou’s pricing reflects its broader feature set and platform integrations, whereas Fast Review’s absence of transparent pricing may indicate a more targeted or limited scope.

What Type of Hotel Should Use Fast Review?

• Hotels that want quick, guest-driven reviews with minimal setup.
• Teams seeking to boost social proof on major review platforms fast.
• Properties that prioritize easy onboarding and fast deployment.
• Resorts and boutique hotels aiming for rapid reputation improvement.
• Hotels with a smaller or less complex digital ecosystem.

Not ideal if your hotel needs in-depth analytics, multi-platform management, or integration with other systems. Larger chains or brands should consider TrustYou’s broader capabilities.

What Type of Hotel Should Use TrustYou?

• Hotels seeking a comprehensive reputation management system.
• Properties with multiple locations requiring centralized review tracking.
• Hotels aiming to analyze guest sentiment and operational improvement.
• Brands that want to benchmark against competitors.
• Hotels interested in advanced surveying, guest feedback, and direct response automation.

Not ideal if your hotel prefers a simple, single-platform review collection without extensive analytics or integrations. Smaller properties or those new to reputation management may find TrustYou’s features overwhelming.

TrustYou vs Fast Review: The Bottom Line for Hotels

TrustYou stands out because of its extensive feature set, global presence, and proven track record with large hotel groups. Its platform offers detailed insights, benchmarking, and multi-channel management, making it suited for hotels that want more than just review collection.

Fast Review, with its ease of use, rapid deployment, and focus on quick review collection, is ideal for hotels that need immediate social proof and have limited resources for managing reviews. If your hotel needs a straightforward tool to gather reviews efficiently, Fast Review may be enough.

For hotels aiming to elevate their reputation through detailed analysis, automation, and strategic insights, TrustYou is the clear choice. Conversely, if speed, simplicity, and quick guest feedback are your priorities, Fast Review offers an efficient, guest-centric solution.

In summary, TrustYou’s more recent reviews, broader feature set, and extensive integrations make it the more robust and versatile solution for most hotels, especially larger or multi-property brands. Fast Review delivers a quick, easy-to-implement review collection tool that suits smaller hotels or those just starting with online reputation management. Your decision should reflect your hotel’s size, complexity, and reputation goals.