Goguest Hotel Guest App (by Easygoband) vs. Guestnet:
Lequel vous convient le mieux ?

The Decision

Choosing the right hotel guest app can significantly impact your guest experience and operational efficiency. Goguest by Easygoband and Guestnet are two prominent options in this space, each designed to enhance communication, streamline services, and drive revenue. While Goguest offers a comprehensive, customizable platform focused on guest control and operational analytics, Guestnet emphasizes seamless communication, automation, and integration without requiring app downloads. How do you decide which best suits your hotel’s needs?

Is Goguest or Guestnet Better for Hotels?

Both Goguest and Guestnet aim to improve guest engagement and hotel operations. Goguest centers on enabling guests to manage their stay through their smartphones, offering features like in-room dining, activity booking, and room control, complemented by detailed analytics for hotel management. Guestnet, however, provides a web-based, fully customizable guest portal that facilitates communication, upselling, and service management across multiple channels without requiring guests to install an app.

Goguest has a broader set of modules, including tailored promotions and reports, with a focus on revenue growth. Guestnet, in contrast, emphasizes ease of access, multi-channel content distribution, and deep PMS integration, making it a strong choice for hotels prioritizing operational automation and guest self-service. Do you need a fully customizable, feature-rich app or a flexible, multi-channel communication platform?

Goguest vs Guestnet: Which Should Your Hotel Choose?

If your hotel needs a highly customizable guest engagement system that allows guests to control their stay from their smartphones and provides detailed analytics, Goguest is the better fit. Its modules focus on in-room services, activity reservations, and revenue-driving promotions, making it ideal for resorts and luxury properties aiming to enhance in-stay experiences and optimize operational data.

If your hotel requires a digital guest communication platform that minimizes app downloads, supports multi-channel content, and offers strong PMS integrations, Guestnet is the superior choice. It suits boutique hotels, independent properties, and chains that want a seamless, engaging guest experience with less reliance on app-based interactions.

Given the recent surge in reviews—152 for Guestnet versus only 22 for Goguest—the more current and extensive feedback for Guestnet indicates a more reliable, tested platform today. Which approach aligns better with your hotel’s digital strategy?

Is Goguest or Guestnet Easier to Use?

Guestnet’s user-friendly interface garners a 4.74/5 rating, with many users praising its intuitive design that simplifies guest and staff interactions. Goguest, despite a slightly higher ease-of-use score of 4.82/5, has fewer recent reviews, raising questions about its current user experience.

Guestnet’s onboarding process is rated 4.66/5, with consistent praise for quick setup and minimal staff training. Goguest scores 4.71/5 for onboarding, but the absence of recent reviews raises concerns about ongoing usability improvements.

Edge: Guestnet.

Which Has Better Features: Goguest or Guestnet?

Goguest offers a robust set of features—integrating with multiple booking and operations modules, providing tailored promotions, and generating actionable reports, with a total of 8 core features. It lacks some specific functions like mobile check-in or direct messaging but excels in operational data.

Guestnet provides 12 features, including unique functionalities like Mobile Check-in, App download, Mobile Checkout, and Guest Messaging—features Goguest does not include. Its ability to distribute content across channels and deeply integrate with PMS enhances automation.

Edge: Guestnet.

Which Has Better Customer Support: Goguest or Guestnet?

Goguest’s support rating is 4.5/5, with reviewers citing its reliable assistance and good onboarding. However, the limited number of recent reviews (only 22) makes it harder to assess current support quality.

Guestnet scores slightly higher at 4.82/5, with numerous reviews highlighting responsive support, helpful onboarding, and continuous platform improvements. Guestnet’s larger user base (152 reviews) and recent feedback suggest more consistent, high-quality support.

Edge: Guestnet.

Which Has More Integrations: Goguest or Guestnet?

Guestnet excels with 20 verified integrations—including key partners like Mews, ASA Hotelsoftware, and Websline—facilitating extensive connectivity across PMS, POS, and other hotel systems.

Goguest offers 6 verified partners, including Oracle Hospitality and Onity, but has fewer options overall. The shared integration with Mews is a plus, but Guestnet’s broader ecosystem provides more flexibility and automation potential.

Edge: Guestnet.

Which Do Hoteliers Rate Higher: Goguest or Guestnet?

Guestnet’s reviews are more recent and plentiful, totaling 152 reviews with a 96.36 HT score, indicating stronger overall user satisfaction. Its high Likelihood to Recommend (95%) and recent positive feedback from diverse hotel segments reinforce its standing.

Goguest’s reviews are fewer (22) and have not been updated in the last six months, making it less reliable for current performance insights. The limited feedback suggests it may not be meeting evolving hotel needs.

Edge: Guestnet.

How Much Do Goguest and Guestnet Cost?

Goguest’s pricing starts at $400 per month, with no mention of a trial or additional fees, providing a straightforward subscription model. Guestnet’s base price is $500 per month, also without a trial, making it slightly more expensive but equally transparent.

Both platforms lack free tiers or trial options, so budget considerations should include the value of features and support. Your decision may hinge on which platform’s offerings justify the price difference.

What Type of Hotel Should Use Goguest?

• Hotels that prioritize a customizable guest app controlling in-room services, dining, and activities.
• Resorts seeking comprehensive guest behavior analytics and revenue reports.
• Properties with a focus on data-driven operational improvements.
• Teams that want to provide a branded app experience with tailored promotions.
• Not ideal if your hotel needs quick, multi-channel communication without app downloads.

What Type of Hotel Should Use Guestnet?

• Hotels that want a fully integrated, mobile-friendly web app accessible without downloads.
• Boutique hotels and independents aiming for a high level of personalization and automation.
• Properties seeking strong PMS integration for seamless operations.
• Hotels emphasizing eco-friendly, paperless communication.
• Not ideal if your hotel prefers dedicated native apps with extensive customization beyond content.

The Bottom Line for Hotels

Goguest offers a robust, customizable platform with a focus on in-room control, detailed analytics, and targeted promotions. Its core strength lies in enabling guests to manage their entire stay through their smartphones, making it ideal for resorts and luxury properties seeking to elevate guest control and operational insights.

Guestnet, on the other hand, is a highly versatile, web-based guest engagement platform with a larger user base, recent positive reviews, and more integration options. It excels in multi-channel communication, automation, and seamless PMS connectivity, making it suitable for hotels looking to simplify guest interactions and boost operational efficiency without requiring app downloads.

If your hotel needs a feature-rich, app-based experience with detailed operational data, Goguest is the better choice. But for a scalable, easy-to-deploy, multi-channel guest platform that integrates deeply into your existing systems, Guestnet clearly stands out.

In conclusion: For most hotels evaluating current needs, Guestnet’s higher review count, recent positive feedback, and broader integration ecosystem make it the recommended choice.