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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of Hotel Investor Apps

6
J'apprécie la facilité avec laquelle on peut trouver les lignes budgétaires pour la recherche. Cependant, je déplore les délais de plusieurs jours avant la publication des audits finaux. De plus, la résolution des problèmes liés à la recherche est trop longue.
General Manager from 75-99 chambre Branded Hotels in Annapolis (United States)
Vérifié
il y a 25 jours
Produits examinés
Logiciel de comptabilité hôtelière
Qu'est-ce que vous aimez le plus ?
Des rapports quotidiens faciles à consulter en lien avec l'audit final. Recherche d'éléments financiers et impression des formulaires à la demande.
Qu'est-ce qui vous déplaît ou qui pourrait être amélioré ?
Des retards dans la recherche surviennent lorsque les rapports quotidiens ne sont pas téléchargés. Personne ne répond jamais au téléphone lorsqu'on appelle le numéro du bureau.
3.0
Moyenne
Facilité d’utilisation
5.0/5
Service client
1.0/5
ROI
4.0/5
Mise en œuvre
4.0/5
Jaime G. from Hotel Investor Apps replied
Thank you so much for taking the time to share your feedback. We're glad the platform has made it easy for you to navigate daily reports, locate line items, and pull research forms under finance when you need them. We completely understand the frustration that comes with delays in PMS daily report imports, especially when it holds up research and final audits. To help with exactly this, we've recently rolled out a new PMS Daily Report Monitor dashboard that gives you full transparency into any missing daily imports. From the dashboard, you can quickly identify the gap and either reprocess the feed or manually upload the missing day's report yourself, so you're no longer waiting on us to get unblocked. Regarding the phone support experience, we're truly sorry for the times your calls went unanswered. To make sure no one falls through the cracks, we've launched a new support portal where you can submit a ticket and track its status in real time. If you'd prefer to speak with someone by phone, just note that in your ticket and our team will schedule a call or virtual meeting at a time that works for both of us. This way, every request is logged, prioritized fairly, and gets the attention it deserves. We'd genuinely love the opportunity to help resolve any outstanding research items for you. Please submit a ticket through the support portal whenever you're ready, and we'll make sure you're taken care of. Thank you again for helping us improve.

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