GUEST EXPERIENCE

How Easyway helped Olive Hotel improve upselling, guest journey and guest engagement.

Verified case study Hotel Tech Report has reached out to hoteliers at Olive Hotels to verify this case study.
Case study header image
How Easyway helps Olive hotels maximize their limited manpower without compromising the level of service provided to guests. Easyway allows the chain's various hotel to improve all of their operational bottlenecks in a simple, easy and fast way
Why it matters: Easyway's platform can be leveraged to provide solutions to many operational paint points across the guest journey experience.

  • Easyway platform made all the communication easier, showed all upselling oportunities to guests and presented all the benefits to be part of their loyalty program

Top 3 Core Objectives: Provide a solution to operational bottlenecks stemming from staffing issues and making sure the guests still receive the top level of service

  • Boost sales and revenue: increase upselling opportunities and boost revenue across the board

  • Promote Loyalty program: Promote the chain's loyalty program to all guests to encourage returning guests

  • Improve guest messaging: Help to improve communication between the staff and guests

Easyway

Proactive digital hotel amenities menu for guests

4.9 143 REVIEWS

Innovators Mentioned

Olive Hotels
Easyway
ML
Moran Langer
Hotel Tech Report reached out to Moran Langer who verified this case study.

Sales Manager

Olive Hotels

"Thanks to Easyway, our upselling revenue has grown substantially."

Moran Langer

Sales Manager

👍 Sales Manager Moran Langer said that Easyway is a great upselling tool.:

  • "Thanks to Easyway, our upselling revenue has grown substantially."

⚖️ The selection process: During their research process, Moran Langer evaluated Easyway's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Easyway was the best fit solution:

  • Sales Manager Moran Langer said, about their decision: "Easyway platform is the most innovative guest relationship tool on the market."

📈 The results: Easyway enables limited staff to still cover all bases and provide guests with the best, personalized experience.

  • By using Easyway's guest portal and messaging, guests are directed to all upselling opportunities the hotel has to offer even before they arrive.

  • Easyway's guest journey messages open a direct channel of communication between hotel and guest, which served as a convenient platform to promote the chain's loyalty program.

  • With all contact between guests and hotel being channeled through Easyway's platform, engagement is high and communication is faster and more efficient

You may also enjoy

How a Boutique Hotel Boosted its Revenue and Guest Satisfaction Using Easyway's GRM
MIO by Amano & Easyway
How Kfar Maccabiah Took their Guest Communication to the Next Level with Easyway
Kfar Maccabiah Hotel & Easyway
How Easyway Helped Atlas Hotels Enhance Upselling, Promote their Loyalty Program, and Communicate Effectively with their Guests
Atlas Hotels & Easyway
View more

Tenez-vous au courant des derniers conseils techniques, tendances et informations sur les hôtels grâce à la newsletter mensuelle de HTR, theRewind

Rejoignez 50 237 dirigeants de grandes marques telles que Accor, Marriott, Viceroy, Shangri-La, Rosewood, Expedia et AirBnB et recevez les dernières innovations et informations dans votre boîte de réception une fois par mois.