Case Study

How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

Rohma Abbas

Canary Technologies · Octobre 30, 2023

Ali'i Resorts LLC used Canary's Contactless Check-In and Checkout solutions to improve the guest experience and improve their Google star-rating from 3.5 to 4.6.

Why it matters: Canary is the most effective tool Ali'i Resorts has ever had to improve the guest experience and drive positive Google reviews.

Consumers are more comfortable with contactless check-in and checkout technologies than ever and comprehensive solutions like Canary can drive real-world impacts on the guest experience and property reviews.

Top 3 Core Objectives: By deploying Canary's Contactless Check-In and Checkout solutions, Ali'i wanted to streamline the guest experience and improve reviews.

More Check-In Options:: Ali'i want to provide guests with the option to meet with an employee when they got to the property or go through a completely contactless check-in experience.
Increase Guest Reviews:: The management team at Ali'i wished to increase the number of guest reviews that they regularly received for their properties.
Improve Google Star-Rating:: The team at Ali'i also wanted to ensure that as they drove more reviews from guests, they reflected well on their property and helped increase to their Google star-rating.

"We’ve seen our average star rating increase from 3.5 to 4.6 on Google since implementing Canary’s solution."

Sam Chesick

Assistant Director of Operations

👍 Assistant Director of Operations Sam Chesick said that Assistant Director of Operations said that Canary helped Ali'i Resorts significantly increase their Google star-rating:

"We’ve seen our average star rating increase from 3.5 to 4.6 on Google since implementing Canary’s solution."

⚖️ The selection process: During their research process, Sam Chesick also researched Duve, and ultimately decided Canary Technologies was the best fit for them.

Assistant Director of Operations Sam Chesick said, about their decision: "We chose to use Canary's Contactless Check-In solution because it provided the most user-friendly solution on the market that was also PCI compliant."

📈 The results: Ali'i Resorts LLC achieved all of the goals it set out to by deploying Canary's Contactless Check-In and Checkout solutions.

With Canary, Ali'i was able to remove administrative paperwork from the arrival experience and provide guests with a more personalized on-site check-in experience.
Ali'i is now providing guests with an option to decide whether or not they interact with a staff member as they check-in to their property.
Ali'i Resorts has improved their Google reviews star-rating from 3.5 to 4.6 and seen an increasing in local hotel and hospitality rankings.