Viqal Virtual Concierge

5.0 (1 REVIEWS)

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0 out of 100
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Viqal Virtual Concierge

Unranked in Guest Messaging Software

Automate guest messaging on WhatsApp

Viqal has 0 reviews from United States so we’re unable to verify that they operate in your local market.

What is Viqal?

Founded in 2020 | Headquarters in Amsterdam (Netherlands) | 5 employees
Viqal Virtual Concierge is a guest communication management system designed specifically for hotels. With its automated capabilities, Viqal streamlines guest interactions by managing communications through WhatsApp from the moment of booking to post-stay follow-ups. This platform efficiently addresses guest inquiries, handles special requests, and manages upsells without requiring manual intervention by hotel staff. By automating these processes, Viqal reduces operational stress, increases interaction capacity, and maintains consistent, high-quality communication, seamlessly integrating into existing hotel operations to enhance guest satisfaction.

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This description was generated by AI which analyzed the following sources to summarize a description of Viqal products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Viqal

FAQs

Viqal Virtual Concierge Alternatives

Not sure if Viqal is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:

Capabilities

Reduce reservation change inquiries by phone and email

Digital check in and check out

Quick service recovery

Increase upselling

Gather guest feedback

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

Digital check in and check out

Contactless Check-in
Offer guests a swift, contactless check in procedure directly from their devices, eliminating the need for front desk interactions. This not only enhances guest convenience and safety but also streamlines hotel operations and reduces staff workload.

INCLUDED

Upselling

Upselling Software
During a guest's stay, Viqal's Hotel Concierge skillfully identifies opportunities for in-stay upselling, offering personalized recommendations that enhance the guest experience while driving additional revenue for the hotel.

INCLUDED

Guest Feedback

Guest Survey Software
Post-stay, Viqal's Hotel Concierge gathers feedback and guests can also be encouraged to leave reviews, aiding in service improvement and enhancing guest experiences for future stays.

INCLUDED

Virtual Concierge

Concierge Software
Hotel Concierge will give intelligent and human-like answers, but it allows customization to configure the system for specific inquiries while directing more complex needs to human staff, thus ensuring a personalized and efficient guest experience.

INCLUDED

Chatbot

Hotel Chatbots
Hotel Concierge will give intelligent and human-like answers, but it allows customization to configure the system for specific inquiries while directing more complex needs to human staff, thus ensuring a personalized and efficient guest experience.

INCLUDED

Q1 '26 Guest Messaging Software Survey Insights

Is Viqal a good fit for your hotel?

Mid-sized
96% (1,064)
#1 of 22

Mid-sized hotels say that Canary Technologies' Guest Messaging Software ranks highly in verified HotelTechReport reviews due to its ease of use, efficient guest communication through direct messaging, and the seamless integration of upsell opportunities, all of which enhance front desk operations and guest experiences in Mid-sized settings.

Small
93% (161)
#1 of 16

Small hotels say that Duve's Guest Messaging Software, based on verified HotelTechReport reviews, is valued for its ease of use, contactless check-in feature, and automation of guest interactions. These strengths help streamline operations and enhance guest communication for Small properties.

Large
96% (214)
#1 of 12

Large hotels say that Canary Technologies' Guest Messaging Software excels due to its seamless communication capabilities, user-friendly interface, and integration with existing systems, as highlighted in verified HotelTechReport reviews. Consistent accessibility and enhanced guest interaction are particularly valued by these establishments.

Boutique Hotels
96% (671)
#1 of 22

Boutique hotels say that Canary Technologies' Guest Messaging Software ranks highly due to its streamlined guest communication, ease of upselling, and enhanced hotel operations according to verified HotelTechReport reviews. These strengths align well with the specific needs of Boutique hotels.

Bed & Breakfast & Inns
96% (695)
#1 of 22

Bed-N-Breakfast hotels say that Canary Technologies' Guest Messaging Software receives high marks in verified HotelTechReport reviews for improving guest communication through SMS, seamless mobile check-ins, and intuitive use, effortlessly streamlining operations and enhancing guest satisfaction.

Luxury Hotels
96% (490)
#1 of 22

Luxury hotels say that Canary Technologies’ Guest Messaging Software ranks highly in verified HotelTechReport reviews due to its efficient communication capabilities, seamless check-in experience, and notable cybersecurity measures. These features are crucial for Luxury hotels seeking streamlined operations and enhanced guest satisfaction.

North America
96% (1,330)
#1 of 18

Hotels in North America say that Canary Technologies' Guest Messaging Software is a transformative tool that enhances operational efficiency, elevates guest communication, and simplifies processes, making it a top choice for properties focused on creating seamless, secure, and guest-centric experiences. The software's ability to streamline check-ins, automate routine inquiries via AI, and securely handle transactions resonates particularly well with hotels facing staffing challenges or high guest turnover, common in the North American market. While some users express a wish for more integration options, customizable features, and improved response times, the overall consensus highlights significant improvements in guest satisfaction, operational efficiency, and revenue growth through upsells and enhanced communication features.

Europe
93% (260)
#1 of 11

Hotels in Europe say that while Duve's Guest Messaging Software offers notable features such as seamless integration with PMS systems and a user-friendly interface, some have encountered challenges with customer support response times and the complexity of initial setup. For European hoteliers, who prioritize efficient communication to enhance guest experiences and streamline operations, Duve's multilingual capabilities and automated check-in processes are valuable assets, though improvements in personalization options and faster support could further elevate its utility.

Asia Pacific
97% (23)
#1 of 6

Hotels in Asia Pacific say that SiteMinder's Guest Messaging Software significantly enhances operational efficiency and guest satisfaction due to its robust integration capabilities and user-friendly design. Given the region's dynamic hospitality landscape, where seamless connectivity with OTAs and real-time inventory updates are crucial, the software's ability to simplify channel management and increase direct bookings aligns well with their operational needs. However, consistent feedback suggests areas for improvement in the intuitiveness of the user interface and faster synchronization speeds, emphasizing the need for a streamlined experience that can keep pace with the demands of fast-paced APAC hotel operations.

United States
96% (1,113)
#1 of 17

Hotels in the United States say that Canary Technologies' Guest Messaging Software significantly enhances the check-in process and guest communication, which is crucial for improving operational efficiency in a competitive hospitality market. The software's secure credit card authorizations and upsell features are praised for increasing revenue and guest satisfaction, while its user-friendly interface and AI assistance help streamline daily tasks for staff. However, some reviews highlight the need for improved integrations with property management systems and more sophisticated AI responses to maintain seamless operational flow.

United Kingdom
89% (36)
#1 of 8

Hotels in the United Kingdom say that Duve's Guest Messaging Software offers an intuitive and customizable platform that streamlines communication and enhances guest engagement, crucial for efficient operations in the hospitality industry. While they appreciate the system's ability to save time through automated messages and various communication channels, they also highlight the need for improved customer support response times, system reliability, and greater flexibility in customization to better align with individual brand identities. This feedback underscores the UK hotels' desire for a comprehensive, dependable solution that can handle seamless integration with existing systems and offer a more personalized guest experience.

Mexico
90% (12)
#2 of 6

Hotels in Mexico say that Duve's Guest Messaging Software enhances guest management by providing seamless communication options like WhatsApp and SMS, which are ideal for catering to the diverse linguistic and service needs of guests. They particularly value the platform's ability to streamline operations such as check-ins and upselling opportunities, although they express a need for improved multilingual support and more robust analytics to better serve their clientele. These aspects are crucial for Mexican hotels as they strive to efficiently integrate technological solutions that enhance guest satisfaction and operational efficiency.

Full 2026 Guest Messaging Software Survey Findings

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Viqal Reviews Summary

5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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Achievements

Trending Product

This vendor's trending score is rising, Viqal Virtual Concierge is the #23 most trending product in the Guest Messaging Software category (out of 86) and the #797 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Viqal’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Viqal Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Viqal Average Viqal

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Viqal Reviews

Hotelier Rating

Excellent
1
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • Small (1)

Country

  • Morocco
    Morocco
    (1)

Region

  • Africa
    Africa
    (1)
10

Outstanding ROI: Less Workload, Better Guest Care & Higher Revenue!

Revenue Manager from 25-49 room Bed & Breakfast & Inn in Asilah (Morocco)

Verified
1 months ago
Implementing Viqal has been a major win for our boutique hotel model. We are now handling significantly fewer manual messages, yet our guests are better attended to than ever before with instant response times. Crucially, it doesn’t just answer questions—it drives conversions. We have seen a notable increase in ancillary revenue through th...
Country Morocco
Revenue Manager
Small Hotel
  • 1

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Expert Q&A and Partner Recommendations

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Viqal Integrations

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100% recommended by 1 hotels

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PYLON

0% recommended by 0 hotels

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Support

Unverified

Viqal has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
Suppo Info Image Green check icon

2026

Learn more about the GCSC Certification

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HT Score

0/100

Recommended

100%

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