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Viqal Virtual Concierge
3.5 (3 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Viqal Virtual Concierge
Unranked in Guest Messaging Software
Automate guest messaging on WhatsApp
70% recommended by 3 hotels
Viqal has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is Viqal?
Founded in 2020 | Headquarters in Amsterdam (Netherlands) | 5 employees
Viqal Virtual Concierge is a guest communication management system designed specifically for hotels. With its automated capabilities, Viqal streamlines guest interactions by managing communications through WhatsApp from the moment of booking to post-stay follow-ups. This platform efficiently addresses guest inquiries, handles special requests, and manages upsells without requiring manual intervention by hotel staff. By automating these processes, Viqal reduces operational stress, increases interaction capacity, and maintains consistent, high-quality communication, seamlessly integrating into existing hotel operations to enhance guest satisfaction.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Viqal products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Viqal Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Viqal Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Viqal
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Viqal's Provided Description:
"Viqal helps hotels automate guest communication on WhatsApp, from booking to post-stay. It handles guest questions, requests, and upsells automatically, so your team doesn’t have to respond to every message manually. This allows hotels to manage more guest interactions, reduce operational pressure, and keep communication consistent without increasing workload."
FAQs
Viqal Virtual Concierge Alternatives
Not sure if Viqal is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
Reduce reservation change inquiries by phone and email
Reduce reservation change inquiries by phone and email
Viqal's Virtual Concierge significantly reduces reservation changes via phone and email by 60%, enabling hotel staff to focus more on personal guest service and less on administrative tasks.
Digital check in and check out
Digital check in and check out
Offer guests a swift, contactless check in procedure directly from their devices, eliminating the need for front desk interactions. This not only enhances guest convenience and safety but also streamlines hotel operations and reduces staff workload.
Quick service recovery
Quick service recovery
Quickly address in-stay service issues. It assesses and autonomously resolves room problems or swiftly contacts the appropriate department for rapid resolution, ensuring guest satisfaction and operational efficiency.
Increase upselling
Increase upselling
During a guest's stay, Viqal's Hotel Concierge skillfully identifies opportunities for in-stay upselling, offering personalized recommendations that enhance the guest experience while driving additional revenue for the hotel.
Gather guest feedback
Gather guest feedback
Post-stay, Viqal's Hotel Concierge gathers feedback and guests can also be encouraged to leave reviews, aiding in service improvement and enhancing guest experiences for future stays.
Increase loyalty signups
Increase loyalty signups
After guests' stays, the system proactively offers loyalty program signups, showcasing benefits and personalized incentives. This strategy enhances customer retention and fosters long-term guest relationships.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Digital check in and check out
Contactless Check-in
Offer guests a swift, contactless check in procedure directly from their devices, eliminating the need for front desk interactions. This not only enhances guest convenience and safety but also streamlines hotel operations and reduces staff workload.
Upselling
Upselling Software
During a guest's stay, Viqal's Hotel Concierge skillfully identifies opportunities for in-stay upselling, offering personalized recommendations that enhance the guest experience while driving additional revenue for the hotel.
Guest Feedback
Guest Survey Software
Post-stay, Viqal's Hotel Concierge gathers feedback and guests can also be encouraged to leave reviews, aiding in service improvement and enhancing guest experiences for future stays.
Virtual Concierge
Concierge Software
Hotel Concierge will give intelligent and human-like answers, but it allows customization to configure the system for specific inquiries while directing more complex needs to human staff, thus ensuring a personalized and efficient guest experience.
Chatbot
Hotel Chatbots
Hotel Concierge will give intelligent and human-like answers, but it allows customization to configure the system for specific inquiries while directing more complex needs to human staff, thus ensuring a personalized and efficient guest experience.
Q4 '26 Guest Messaging Software Survey Insights
Is Viqal a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 22
Mid-sized
96%
(1,059)
Canary Technologies is a top Guest Messaging Software pick among mid-sized hotels on HotelTechReport, praised for its secure digital credit card authorization feature that simplifies check-in, helping staff handle transactions with confidence. This capability significantly improves operational efficiency for hotels by reducing paperwork and speeding up the arrival process.
#1
of 18
Small
93%
(168)
Duve is a top Guest Messaging Software pick among small hotels on HotelTechReport because it simplifies guest communication through features like automated pre-check-in messages and a centralized messaging hub for SMS and WhatsApp, allowing hotels to deliver timely updates while reducing front desk workload.
#1
of 17
Large
96%
(276)
Canary Technologies is a top Guest Messaging Software pick among large hotels on HotelTechReport, praised for its ability to enhance guest communication and streamline check-ins through features like contactless check-in and automated messages. Hoteliers appreciate how easy it is to manage real-time guest interactions, stating that it "cuts down on check-in time" and improves overall service.
Mid-sized
96%
(1,059)
#1
of 22
Canary Technologies is a top Guest Messaging Software pick among mid-sized hotels on HotelTechReport, praised for its secure digital credit card authorization feature that simplifies check-in, helping staff handle transactions with confidence. This capability significantly improves operational efficiency for hotels by reducing paperwork and speeding up the arrival process.
Small
93%
(168)
#1
of 18
Duve is a top Guest Messaging Software pick among small hotels on HotelTechReport because it simplifies guest communication through features like automated pre-check-in messages and a centralized messaging hub for SMS and WhatsApp, allowing hotels to deliver timely updates while reducing front desk workload.
Large
96%
(276)
#1
of 17
Canary Technologies is a top Guest Messaging Software pick among large hotels on HotelTechReport, praised for its ability to enhance guest communication and streamline check-ins through features like contactless check-in and automated messages. Hoteliers appreciate how easy it is to manage real-time guest interactions, stating that it "cuts down on check-in time" and improves overall service.
Rank
Hotel type
Popular alternatives
#1
of 24
Branded Hotels
96%
(822)
Canary Technologies is a top Guest Messaging Software pick among branded hotels on HotelTechReport for its ability to streamline check-in and enhance communication. The platform's digital check-in feature allows guests to complete registration from their own devices, minimizing wait times and improving arrival experiences, according to hoteliers.
#1
of 24
Boutique Hotels
96%
(698)
Canary Technologies is a top Guest Messaging Software pick among boutique hotels on HotelTechReport, praised for its ability to streamline the guest check-in process with features like contactless check-in and secure credit card authorizations. Hoteliers value that guests can upload their ID and payment info before arrival, enabling quicker service at the front desk.
#1
of 24
Luxury Hotels
96%
(496)
Canary Technologies is a top Guest Messaging Software pick among luxury hotels on HotelTechReport, particularly valued for its contactless check-in feature that streamlines the arrival process and enhances guest satisfaction by allowing guests to bypass the front desk.
Branded Hotels
96%
(822)
#1
of 24
Canary Technologies is a top Guest Messaging Software pick among branded hotels on HotelTechReport for its ability to streamline check-in and enhance communication. The platform's digital check-in feature allows guests to complete registration from their own devices, minimizing wait times and improving arrival experiences, according to hoteliers.
Boutique Hotels
96%
(698)
#1
of 24
Canary Technologies is a top Guest Messaging Software pick among boutique hotels on HotelTechReport, praised for its ability to streamline the guest check-in process with features like contactless check-in and secure credit card authorizations. Hoteliers value that guests can upload their ID and payment info before arrival, enabling quicker service at the front desk.
Luxury Hotels
96%
(496)
#1
of 24
Canary Technologies is a top Guest Messaging Software pick among luxury hotels on HotelTechReport, particularly valued for its contactless check-in feature that streamlines the arrival process and enhances guest satisfaction by allowing guests to bypass the front desk.
Rank
Region
Popular alternatives
#1
of 19
North America
96%
(1,391)
Canary Technologies is a top Guest Messaging Software pick among mid-sized hotels in North America on HotelTechReport, recognized for making pre-check-ins easier and enhancing guest communication. Hoteliers appreciate how guests can upload credit card information and ID prior to arrival, reducing wait times and ensuring smoother check-ins.
#1
of 12
Europe
93%
(308)
Duve is a top Guest Messaging Software pick among small hotels in Germany on HotelTechReport, particularly for its efficient upselling capabilities that allow properties to promote tailored upgrades and services effortlessly. This feature helps generate additional revenue while enhancing guest satisfaction through personalized communications.
#1
of 6
Asia Pacific
97%
(25)
SiteMinder is a top Guest Messaging Software pick among Asia Pacific on HotelTechReport, praised for its ability to manage hotel operations and bookings from a single platform, providing a “centralized hub” that simplifies workflow and improves data visibility for decision-making.
North America
96%
(1,391)
#1
of 19
Canary Technologies is a top Guest Messaging Software pick among mid-sized hotels in North America on HotelTechReport, recognized for making pre-check-ins easier and enhancing guest communication. Hoteliers appreciate how guests can upload credit card information and ID prior to arrival, reducing wait times and ensuring smoother check-ins.
Europe
93%
(308)
#1
of 12
Duve is a top Guest Messaging Software pick among small hotels in Germany on HotelTechReport, particularly for its efficient upselling capabilities that allow properties to promote tailored upgrades and services effortlessly. This feature helps generate additional revenue while enhancing guest satisfaction through personalized communications.
Asia Pacific
97%
(25)
#1
of 6
SiteMinder is a top Guest Messaging Software pick among Asia Pacific on HotelTechReport, praised for its ability to manage hotel operations and bookings from a single platform, providing a “centralized hub” that simplifies workflow and improves data visibility for decision-making.
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Viqal Reviews Summary
Ease of Use
3.7/5
Customer Support
3.7/5
ROI
3.7/5
Implementation
3.7/5
Recommended by
Achievements
This vendor's trending score is rising, Viqal Virtual Concierge is the #28 most trending product in the Guest Messaging Software category (out of 89) and the #875 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreViqal’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Viqal Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Viqal to Top Alternatives
An AI-based omni channel communication center
One inbox for every guest channel. With an AI agent that knows your guests.
Want to find out if Viqal is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Quick, convenient virtual guest support — if notifications were clearer
Receptionist from 100 to 199 room Boutique in London (United Kingdom)
Verified
1 months ago
What I like most about Viqal is that it gives us the opportunity to assist guests virtually, providing them with quick and convenient support whenever they need it. It also helps us improve the guest experience by making communication more efficient and accessible.
United Kingdom
United Kingdom
Receptionist
Large Hotel
1
False automated messages and a poorly developed UI
Front dek from 100 to 199 room Airport/Conference Hotel in London (United Kingdom)
Verified
2 months ago
Not a highly recommended platform at all, as it has multiple issues and also no proper UI as well at all.
United Kingdom
United Kingdom
Front dek
Large Hotel
10
Outstanding ROI: Less Workload, Better Guest Care & Higher Revenue!
Revenue Manager from 25-49 room Bed & Breakfast & Inn in Asilah (Morocco)
Verified
5 months ago
Implementing Viqal has been a major win for our boutique hotel model. We are now handling significantly fewer manual messages, yet our guests are better attended to than ever before with instant response times.
Crucially, it doesn’t just answer questions—it drives conversions. We have seen a notable increase in ancillary revenue through th...
Morocco
Morocco
Revenue Manager
Small Hotel
- 1
It looks like Viqal is not recommended by any hotels
Check out the top 10 most recommended Viqal alternativesExpert Q&A and Partner Recommendations
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Viqal hasn’t been recommended by any experts or partners yet
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Support
Unverified
Viqal has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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