Travelers want to taste, see and be at popular, rare, pricey, unobtainable, and sold out experiences - and they want it now. The best way to make this happen is through a hotel concierge
. That’s why a hotel needs concierge software - to empower the hotel to meet guest expectations, at scale. Concierge software enables concierge and front desk teams to act like a team, managing all guest requests and guest communication with one system. Concierges are able to quickly create tasks for each request, build hotel-branded assets to deliver to the guest, and communicate with the guest via their preferred communication channel.
- Track all requests with one system. Record requests and incidents for all reservations, transportation, packages, wake up calls, lost & found, and any other service.
- Share knowledge across shifts. Leverage shared calendars, reminders, and internal notes to ensure your concierge team is aware of all guest requests. Concierge software provides transparency to the entire guest services team and an improved way to collaborate on guest requests.
- Enhance the guest experience. By providing excellent organization and communication tools to a concierge, concierges are able to elevate the guest experience. Concierge software allows you to build a knowledge base of your valued guests so you can improve guest service and make it even more personalized for returning customers.