10 Best Concierge Software for Hotels in 2024

Author img Jordan Hollander
| Last updated
We’ve surveyed 806 hoteliers across more than 50 countries to understand which are the best Concierge Software vendors, along with everything you need to know in order to buy the right Concierge Software for your hotel (including our 2024 Concierge Software Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
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In-Depth Guide
What is Concierge Software
Finding the right Concierge Software solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Concierge Software vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2024 Concierge Software Guide)
Concierge Software Vendor Shortlist
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

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  • Featured Fit: The default sort first shows vendors who are actively looking to connect with hotels in your region and then secondarily by Premium Members and HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
Scanning global dataset to personalize your results
4.8 (150 reviews)
Ht score logo 96 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2024 FINALIST
Hoteliers voted Eleanor as the #2 Concierge Software provider in the 2024 HotelTechAwards
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Elevate your guest experience, unlock operational efficiencies, improve communication and boost revenue.
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4.9 (20 reviews)
Ht score logo unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Connects all your departments to manage guest requests with ease.
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Concierge Organizer
Hospitality, Hotels, Lodges, Software, Distribution, Revenue Management, Banqueting, Reservations, Spa Software, and Web Booking Engines
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4.4 (23 reviews)
Ht score logo unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Empower your staff to constantly deliver extraordinary experiences your guests expect.
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Aitrago.com Limited
Luggage Storage + Lost & Found Management improve hotels’ operation efficiency and save labor cost with potential of generating additional revenue.
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4.5 (593 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2024 WINNER
Hoteliers voted Actabl as the #1 Concierge Software provider in the 2024 HotelTechAwards
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More Satisfaction, Less Glitches
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Turn Lost & Found into a great experience
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Automated scheduling for activities, deliveries, and rentals
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Our intuitive platform allows you to earn a commission while impressing your guests with good service.
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MS Shift
Concierge Software, Package Tracking, Request Managament, Vendor Management
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How can concierge software help my hotel?
Travelers want to taste, see and be at popular, rare, pricey, unobtainable, and sold out experiences - and they want it now. The best way to make this happen is through a hotel concierge. That’s why a hotel needs concierge software - to empower the hotel to meet guest expectations, at scale. Concierge software enables concierge and front desk teams to act like a team, managing all guest requests and guest communication with one system. Concierges are able to quickly create tasks for each request, build hotel-branded assets to deliver to the guest, and communicate with the guest via their preferred communication channel.
  1. Track all requests with one system. Record requests and incidents for all reservations, transportation, packages, wake up calls, lost & found, and any other service.
  2. Share knowledge across shifts. Leverage shared calendars, reminders, and internal notes to ensure your concierge team is aware of all guest requests. Concierge software provides transparency to the entire guest services team and an improved way to collaborate on guest requests.
  3. Enhance the guest experience. By providing excellent organization and communication tools to a concierge, concierges are able to elevate the guest experience. Concierge software allows you to build a knowledge base of your valued guests so you can improve guest service and make it even more personalized for returning customers.
What are the most important things to look for when selecting concierge software for your hotel?
  1. Text Messaging The ability for guests to communicate with the hotel without downloading an app, which improves engagement. 
  2. OpenTable Integration Integrated directly with your PMS and OpenTable to easily make reservations and access guest information from one system. 
  3. Branded Itineraries, Letter Confirmation, & Recommendations Elevate the guest experience with hotel-branded documents, making your team look extra polished for your guest. 
  4. Personalized taxes, fees, and policies Customize taxes, fees, and cancellation policies in the combination that best suits your business. 
  5. Reporting Reporting enables management to have transparency into their operations to make decisions based on data instead of intuition.
  6. Package Management Record, maintain, and easily access a log of incoming and outgoing packages without leaving your concierge system. 
  7. PMS Integration Ensures your entire staff is able to access all guest information and requests associated to the reservation.
What is typical pricing for concierge software?
Concierge software pricing generally depends on room count and the number of staff being trained. Great concierge software should include Request Management and Messaging tools. The software is priced per room per month and generally ranges between $350 and $500.
How long does it usually take to implement new concierge software?

Hotels should select a project captain to assist in collecting all necessary information to configure the product to fit the needs of the hotel. Vendors collect user info, department information, etc. Vendors purchase devices pending product purchased then setup the PMS integration or any other purchased integration. They will set up a training schedule ahead of time for staff to join, generally by department. Vendors book necessary travel to get to property (usually on-site) and train staff for approximately 3 days.

Hoteliers Also Ask
Read Alliants Reviews Read ALICE Concierge Reviews Read Monscierge Reviews Read FCS Computer Systems Reviews
When your online reviews or guest survey scores begin to dip - it may be time to explore Concierge software because it can help your hotels deliver better, more personalized service. Improved guest satisfaction (as reflected in reviews), should be the result. Service time standards ensure staff communicates with guests in ample time. Concierge software should enable hoteliers to configure escalations to ensure quick messaging back to guests in appropriate time.

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Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

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