HiJiffy

4.5 (152 REVIEWS)

HTR Score icon
HT Score  
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Hasini, Maria, Jana + 41 more experts recommend HiJiffy

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Ranked 3 (out of 76) in Guest Messaging Software

Solve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & OTAs.

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Bell avatar Bell - AI powered product analyst

I analyzed all of HiJiffy’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like HiJiffy's ability to automate guest interactions and centralize communication across multiple platforms, reducing response times and improving customer service. The customizable chatbot can handle FAQs, redirect queries, and support direct bookings, positively impacting revenue. HiJiffy also helps teams focus on tasks that add real value, decreasing costs related to repetitive queries. Although there are occasional system quirks, its integration with hotel operations remains robust and user-friendly, enhancing the overall guest experience.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Accor, Leonardo Hotels, Pestana & 202 others

Read their reviews

Partners say

Industry experts recommend HiJiffy for its advanced AI-powered guest communication and chatbot solutions, which excel in automating guest requests and boosting direct bookings. Unique features include seamless integrations with platforms like Oaky and D-EDGE, customization options, and support for over 130 languages. Analysts highlight its quick setup, intuitive interface, and significant improvements in guest satisfaction and staff efficiency. However, some drawbacks include occasional over-reliance on automation, potential language processing issues, and the need for advanced training for effective use.

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Hasini, Maria, Polina and 33 others

Read their recommendations

What Types of Hotels HiJiffy is Popular For

Size

9 | X-Small (1-9 room)

12 | Small (10-24 room)

58 | Mid-Sized (25-74 room)

90 | Large (75-199 room)

67 | X-Large (200+ room)

Country

78 | Portugal

33 | Spain

15 | France

15 | United States of America

11 | Thailand

11 | United Kingdom

8 | Philippines

6 | Canada

5 | Australia

5 | Italy

4 | Colombia

4 | Germany

3 | Singapore

3 | China

2 | Netherlands

2 | Maldives

2 | Malta

2 | Hungary

2 | Hong Kong

1 | Nepal

1 | Mexico

1 | Switzerland

1 | Senegal

1 | Cameroon

1 | Morocco

1 | Iceland

1 | South Africa

1 | Brazil

1 | Chile

1 | Austria

1 | Argentina

1 | Andorra

1 | Botswana

1 | Saudi Arabia

1 | Georgia

1 | Costa Rica

1 | Belgium

Type

104 | Boutiques

103 | Resorts

91 | Luxury Hotels

74 | City Center Hotels

64 | Branded Hotels

53 | Airport/Conference Hotels

49 | Bed & Breakfast & Inns

44 | Limited Service & Budget Hotels

29 | Hostels

26 | Extended Stay & Serviced Apartments

14 | RV Parks & Campgrounds

11 | Vacation Rentals & Villas

9 | Casinos

5 | Motels

Region

157 | Europe

30 | Asia Pacific

22 | North America

8 | South America

5 | Oceania

5 | Africa

2 | Middle East

Category

214 | Hotel Chatbots

152 | Guest Messaging Software

What is HiJiffy?

Founded in 2016 | Headquarters in Lisboa, Portugal | 45 employees
HiJiffy is a sophisticated Guest Communications Hub designed specifically for the hospitality industry. This platform leverages advanced AI-powered chatbot technology to automate and enhance guest interactions, centralizing communication across multiple channels to significantly reduce response times and improve customer service. By handling FAQs, directing queries, and supporting direct bookings, HiJiffy boosts revenue while allowing hotel staff to focus on tasks that add value. Its seamless integrations with platforms like Oaky and D-EDGE, customization options, and multilingual support make it a versatile tool that enhances operational efficiency and guest satisfaction.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of HiJiffy products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by HiJiffy

FAQs

Capabilities

Manage and reply to conversations

Create and manage campaigns

Centralise tickets and manage requests

Analyse results and guest feedback

Collect reviews on Trip Advisor and Google

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

HiJiffy Reviews Summary

4.5
Very Good
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.3/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HiJiffy is the #5 most trending product in the Guest Messaging Software category (out of 76) and the #158 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HiJiffy has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
89 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

HiJiffy Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

HiJiffy Average HiJiffy

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11

Success Stories

2

References

5

Featured Customers

More Products by HiJiffy

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HiJiffy Reviews

Hotelier Rating

Excellent
116
Very Good
21
Average
9
Poor
5
Terrible
1

Property Size

  • X-Small (8)
  • Small (9)
  • Mid-Sized (34)
  • Large (60)
  • X-Large (38)

Country

  • Portugal
    Portugal
    (40)
  • Spain
    Spain
    (27)
  • France
    France
    (12)
  • United States of America
    United States of America
    (11)
  • Thailand
    Thailand
    (7)
  • United Kingdom
    United Kingdom
    (7)
  • Canada
    Canada
    (5)
  • Australia
    Australia
    (4)
  • Colombia
    Colombia
    (4)
  • Singapore
    Singapore
    (3)
  • Philippines
    Philippines
    (3)
  • Italy
    Italy
    (3)
  • Germany
    Germany
    (3)
  • Hong Kong
    Hong Kong
    (2)
  • China
    China
    (2)
  • Malta
    Malta
    (2)
  • Hungary
    Hungary
    (1)
  • Andorra
    Andorra
    (1)
  • Botswana
    Botswana
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Georgia
    Georgia
    (1)
  • Maldives
    Maldives
    (1)
  • Belgium
    Belgium
    (1)
  • Netherlands
    Netherlands
    (1)
  • Austria
    Austria
    (1)
  • Costa Rica
    Costa Rica
    (1)
  • Argentina
    Argentina
    (1)

Region

  • North America
    North America
    (16)
  • Europe
    Europe
    (99)
  • Asia Pacific
    Asia Pacific
    (18)
  • Oceania
    Oceania
    (4)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (6)
  • Africa
    Africa
    (1)
10

HiJiffy have revolutionized guest engagement

Sales and Marketing Manager from 200 to 499 room Resort in Surfers Paradise (Australia)

Verified
3 days ago
HiJiffy has saved our team countless hours through easy automation, provided us with multi-channel reach through Whats App and SMS, improved guest satisfaction and improved communication.
Country Australia
Sales and Marketing Manager
X-Large Hotel
10

Best AI Chatbot on the Market in 2025

Head of Digital Marketing from 100 to 199 room Boutique in Krausnick (Germany)

Verified
4 days ago
The chatbot has significantly improved our customer engagement and response time, allowing us to provide instant assistance to guests 24/7. It efficiently handles common queries, freeing up our team to focus on more complex requests. The integration with our booking system has also enhanced the user experience, leading to better conversion...
Country Germany
Head of Digital Marketing
Large Hotel
10

Good Software that can improve

Chief Hotel Officer from 100 to 199 room Bed & Breakfast & Inn in Charlottetown (Canada)

Verified
16 days ago
Great Product, User Friendly, Easy to navigate. Thanks to the Support Team for helping is on a timely manner though with the points below they have their hands tied.
Country Canada
Chief Hotel Officer
Large Hotel
8

The only problem with Hijiffy is that the property gets a lot of error messages when trying to contact the guest.

Manager from 75-99 room Bed & Breakfast & Inn in Washington DC (United States of America)

Verified
16 days ago
Customer Service and support are very attentive. The app sends email notifications so we can respond the guests right away.
Country United States of America
Manager
Large Hotel
10

It's a pleasure to work with Hijiffy

Marketing Community Manager from 100 to 199 room Boutique in Ericeira (Portugal)

Verified
28 days ago
We have been working with Hijiffy on our website and social media for years, and everything runs smoothly. We generate a lot of revenue from the chatbot, and it is 100% automated. The team is always quick to help us when we need something.
Country Portugal
Marketing Community Manager
Large Hotel
8

Hijiffy helps to answer your guest's questions while you use that time to answer your mails.

Booking dep. from 500+ room Bed & Breakfast & Inn in Lloret de Mar (Spain)

Verified
30 days ago
You get the message to your e-mail when a guest wants to talk directly with a person. It usually understands the guests questions. You can send automatized programmed messages. It can be linked to WhatsApp.
Country Spain
Booking dep.
X-Large Hotel
8

Reliable

Call Centre Manager from 200 to 499 room Branded Hotel in Hong Kong (China)

Verified
1 months ago
In-stay campaign blast out messages, allow welcome messages and hotel special offers for in-house guests can be promoted. Create the platform to text hotel instead of calling.
Country China
Call Centre Manager
X-Large Hotel
8

Guest Communication Made Simple

Marketing Manager from 200 to 499 room Boutique in Alcantarilha (Portugal)

Verified
1 months ago
HiJiffy centralizes guest interactions across multiple platforms; website, WhatsApp, Facebook Messenger, Instagram, SMS, and even OTAs like Booking.com and Expedia. This ensures guests can reach the resort through their preferred channel, enhancing accessibility and convenience .
Country Portugal
Marketing Manager
X-Large Hotel
9

Streamlining guest engagement with AI

Commercial Strategy Manager from 200 to 499 room Branded Hotel in Budapest (Hungary)

Verified
1 months ago
The bot can answer all questions 24/7 in multiple languages in a few seconds. Intuitive and easy to use for guests and staff a like.
Country Hungary
Commercial Strategy Manager
X-Large Hotel
10

Fast and efficient!

Marketing and Communication Manager from 25-49 room City Center Hotel in Evora (Portugal)

Verified
1 months ago
The interface is intuitive, visually appealing, and very easy to use, even for users with little digital experience. The assistant responds quickly, making the process of obtaining information simple and efficient. It's an excellent tool for relieving the burden on the support team, resolving common issues independently, and ensuring 24/7 c...
Country Portugal
Marketing and Communication Manager
Mid-Sized Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 16

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

The HiJiffy integration ensures guest requests are instantly delivered to the right hotel staff via hotelkit, reducing manual effort and accelerating resolution times. By automatically syncing messages and updates between both platforms, hotel teams can efficiently manage, track, and resolve guest inquiries, all within their existing hotelkit workflows.

Question:

What differentiates this product or service from the competition?

Answer:

HiJiffy is an AI-powered communication platform that helps hoteliers drive direct bookings, upsell services, and reduce workload through smart automation. Its conversational AI ensures guests get quick, personalized responses across multiple channels. What makes this integration with hotelkit unique is the seamless connection between guest-facing AI and hotel staff operations. Guest inquiries collected by HiJiffy are instantly sent to the relevant teams in hotelkit, where they’re resolved, tracked, and updated in real time. This creates a truly end-to-end service loop: automated where it can be, human when it matters, and always efficient.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Make sure your internal processes are aligned to act on guest requests quickly because with the HiJiffy x hotelkit integration, speed is no longer the problem. The integration takes care of routing and syncing requests instantly, but it’s your team’s responsiveness that turns great tech into great service.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 33 recommend
Recommended by
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Hasini Ganewita Marketing Manager @ hotelkit
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Hasini Ganewita Marketing Manager @ hotelkit
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Maria Santoro Partnerships Management @ SIHOT
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Polina Fleminga Partnerships Specialist @ Oaky
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Fandy Gunawan A Senior Market Director @ Triptease
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Anastasia Novak Customer Success Manager @ Triptease
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Are you a consultant or vendor that recommends HiJiffy? Leave a recommendation

News

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HiJiffy

3 months ago

Chatbot con IA de HiJiffy automatiza el 89 % de consultas y genera 733.000 € en GHT Hotels

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HiJiffy

3 months ago

Where do hoteliers really want AI to take over? HiJiffy’s white paper reveals the answers

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HiJiffy

4 months ago

HiJiffy launches a new type of hotel chatbot with unlimited knowledge and instant updates

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HiJiffy

6 months ago

AI-Powered Messaging Helps Paradise Resort Achieve 12% More Direct Bookings & 82% WhatsApp Engagement

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HiJiffy

7 months ago

HiJiffy Integrates with Expedia Group to Simplify the Management of Travelers' Messages

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HiJiffy

7 months ago

Lub d achieves an impressive 7.9x ROI with HiJiffy, increasing direct bookings and guest engagement.

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HiJiffy

8 months ago

How Hôtel l’Élysée Val d’Europe tripled direct bookings in 2024 with HiJiffy’s widget campaigns

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HiJiffy

8 months ago

HiJiffy Empowers Hoteliers to Create Automated WhatsApp Messages with New Campaigns Manager

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HiJiffy

9 months ago

How La Butte uses WhatsApp campaigns to prepare for guests' arrival and boost additional sales

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HiJiffy

1 year ago

HiJiffy And Booking.com Partner To Simplify Guest Communications

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HiJiffy

1 year ago

AI Hospitality Insider: Latest Trends in AI for Hotels

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HiJiffy

1 year ago

HiJiffy Now Available on Oracle Cloud Marketplace

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HiJiffy

1 year ago

HiJiffy Launches Hyper Personalised Guest Messaging Based On Real-time PMS Updates

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HiJiffy

1 year ago

Social Media Guide for Hospitality: from boosting your hotel’s presence to generating revenue

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HiJiffy

1 year ago

Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score

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HiJiffy

1 year ago

HiJiffy Makes Deploying AI In Hotels As Simple As Uploading One Document

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HiJiffy

1 year ago

How To Use AI To Boost Your Guest Loyalty Programmes

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HiJiffy

1 year ago

How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries.

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HiJiffy

1 year ago

How HiJiffy helped USSIM Vacances reduce 100+ weekly calls while improving customer service quality

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HiJiffy

1 year ago

Leonardo Hotels achieved 93% automation of 281K queries using HiJiffy's conversational AI

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HiJiffy

1 year ago

Conversational AI in Hotels: Transforming the Entire Guest Journey

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HiJiffy

1 year ago

HiJiffy’s conversational AI at PortoBay automates 80% of guest queries, facilitates pre-check-ins, and increases direct bookings and cross-selling.

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HiJiffy

1 year ago

What Hotel Guests Really Want to Know: Top 50 Questions Asked in Summer 2023

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HiJiffy

2 years ago

Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI.

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HiJiffy

2 years ago

HiJiffy Raises €3.8M and Expands to Germany

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HiJiffy

2 years ago

HiJiffy Unveils New Brand Identity Reflecting the Most Advanced Conversational AI for Hotels

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HiJiffy

2 years ago

HiJiffy Launches GPT-4 Powered Chatbot for Hotels

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HiJiffy

2 years ago

Trends in Guest Communications in 2023

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HiJiffy

2 years ago

HiJiffy Launches the First Voice Assistant 100% Specialised in Hospitality

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HiJiffy

3 years ago

HiJiffy launches Aplysia, the first Guest Communications Operations System

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Support

Verified Support

HiJiffy has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

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Responsiveness

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