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Solve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & more.
90% recommended by 197 hotels
Accor, Leonardo Hotels, Pestana & 194 others
Bell - AI powered product analyst
I analyzed all of HiJiffy’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like HiJiffy's ability to automate guest interactions and centralize communication across multiple platforms, reducing response times and improving customer service. The customizable chatbot can handle FAQs, redirect queries, and support direct bookings, positively impacting revenue. HiJiffy also helps teams focus on tasks that add real value, decreasing costs related to repetitive queries. Although there are occasional system quirks, its integration with hotel operations remains robust and user-friendly, enhancing the overall guest experience.
Industry experts recommend HiJiffy for its advanced AI-powered guest communication and chatbot solutions, which excel in automating guest requests and boosting direct bookings. Unique features include seamless integrations with platforms like Oaky and D-EDGE, customization options, and support for over 130 languages. Analysts highlight its quick setup, intuitive interface, and significant improvements in guest satisfaction and staff efficiency. However, some drawbacks include occasional over-reliance on automation, potential language processing issues, and the need for advanced training for effective use.
Founded in 2016 | Headquarters in Lisboa, Portugal | 45 employees
HiJiffy is a sophisticated Guest Communications Hub designed specifically for the hospitality industry. This platform leverages advanced AI-powered chatbot technology to automate and enhance guest interactions, centralizing communication across multiple channels to significantly reduce response times and improve customer service. By handling FAQs, directing queries, and supporting direct bookings, HiJiffy boosts revenue while allowing hotel staff to focus on tasks that add value. Its seamless integrations with platforms like Oaky and D-EDGE, customization options, and multilingual support make it a versatile tool that enhances operational efficiency and guest satisfaction.
This description was generated by AI which analyzed the following sources to summarize a description of HiJiffy products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
HiJiffy's Provided Description:
"HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub.
Powered by its proprietary AI - Aplysia - across the full guest journey, HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages.
In 2025, more than 2,500 hotels in over 60 countries reimagine guest communications with HiJiffy’s omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentiment analysis, voice assistance, LLMs, and more."
This vendor's trending score is rising, HiJiffy is the #5 most trending product in the Guest Messaging Software category (out of 77) and the #138 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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"HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings."
David McLean
Head of Digital @
Emarald Hotel and Resorts
"HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings."
David McLean
Head of Digital @
"HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what's most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest's satisfaction."
Roberto Martin
Digital Guest Experience Manager @
Grupo Piñero
"HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what's most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest's satisfaction."
HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub.
Powered by its proprietary AI - Aplysia OS - across the full guest journey, HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages.
In 2024, more than 1,800 hotels in over 50 countries reimagine guest communications with HiJiffy’s omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentiment analysis, voice assistance, GPT-4, and more.
HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub.
Powered by its proprietary AI - Aplysia - across the full guest journey, HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages.
In 2025, more than 2,500 hotels in over 60 countries reimagine guest communications with HiJiffy’s omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentiment analysis, voice assistance, LLMs, and more.
4.5
(146 REVIEWS)
HiJiffy Reviews
Hotelier Rating
Excellent
112
Very Good
19
Average
9
Poor
5
Terrible
1
Property Size
X-Small
(8)
Small
(9)
Mid-Sized
(33)
Large
(59)
X-Large
(35)
Country
Portugal
Portugal
(37)
Spain
Spain
(26)
France
France
(12)
United States of America
United States of America
(11)
Thailand
Thailand
(7)
United Kingdom
United Kingdom
(7)
Canada
Canada
(5)
Australia
Australia
(4)
Colombia
Colombia
(4)
Singapore
Singapore
(3)
Philippines
Philippines
(3)
Italy
Italy
(3)
Hong Kong
Hong Kong
(2)
Germany
Germany
(2)
China
China
(2)
Malta
Malta
(2)
Andorra
Andorra
(1)
Botswana
Botswana
(1)
Saudi Arabia
Saudi Arabia
(1)
Georgia
Georgia
(1)
Netherlands Antilles
Netherlands Antilles
(1)
Maldives
Maldives
(1)
Belgium
Belgium
(1)
Netherlands
Netherlands
(1)
Austria
Austria
(1)
Costa Rica
Costa Rica
(1)
Argentina
Argentina
(1)
Region
North America
North America
(16)
Europe
Europe
(93)
Asia Pacific
Asia Pacific
(18)
Oceania
Oceania
(4)
Middle East
Middle East
(2)
South America
South America
(6)
Central America
Central America
(1)
Africa
Africa
(1)
Property Size
X-Small
(8)
Small
(9)
Mid-Sized
(33)
Large
(59)
X-Large
(35)
Country
Portugal
Portugal
(37)
Spain
Spain
(26)
France
France
(12)
United States of America
United States of America
(11)
Thailand
Thailand
(7)
United Kingdom
United Kingdom
(7)
Canada
Canada
(5)
Australia
Australia
(4)
Colombia
Colombia
(4)
Singapore
Singapore
(3)
Philippines
Philippines
(3)
Italy
Italy
(3)
Hong Kong
Hong Kong
(2)
Germany
Germany
(2)
China
China
(2)
Malta
Malta
(2)
Andorra
Andorra
(1)
Botswana
Botswana
(1)
Saudi Arabia
Saudi Arabia
(1)
Georgia
Georgia
(1)
Netherlands Antilles
Netherlands Antilles
(1)
Maldives
Maldives
(1)
Belgium
Belgium
(1)
Netherlands
Netherlands
(1)
Austria
Austria
(1)
Costa Rica
Costa Rica
(1)
Argentina
Argentina
(1)
Region
North America
North America
(16)
Europe
Europe
(93)
Asia Pacific
Asia Pacific
(18)
Oceania
Oceania
(4)
Middle East
Middle East
(2)
South America
South America
(6)
Central America
Central America
(1)
Africa
Africa
(1)
By Product
Hotel Chatbots
Hotel Chatbots
(204)
Guest Messaging Software
Guest Messaging Software
(146)
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Looking for specific info?
Searching 146 reviews
10
HiJiffy's AI chatbot automates 89% of queries and generates €733,000 at GHT Hotels
Call Center Agent
from
100 to 199 room
in
Calella
(Spain)
HiJiffy is a complementary tool that optimizes the performance of our Call Centre, allowing us to automate and centralize the management of our guests' frequent queries on a single platform. Thanks to this solution, we can provide detailed information and facilitate the booking process in a swift and automated way, improving both customer experience and operational efficiency.
Furthermore, the platform provides access to detailed reports and global analyses, offering key insights into the system's status, such as the volume of received queries, distribution between chatbot and agents, issue resolution rates, and customer satisfaction levels.
In short, HiJiffy represents an added value to our company, strengthening our commitment to excellence in customer service.
What do you dislike or think could be improved?
It would be useful to have more options to configure the display on the open cases screen.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A
HiJiffy is a complementary tool that optimizes the performance of our Call Centre, allowing us to automate and centralize the management of our guests' frequent queries on a single platform. Thanks to this solution, we can provide detailed information and facilitate the booking process in a swift and automated way, improving both customer e...
Since we started working with HiJiffy, the progress in our customer service has been consistent and remarkable. The platform has evolved with new features that have optimized our daily operations, allowing us to automate responses and centralize queries from different channels. This has saved us time and enabled us to focus on more personalized service, while the progressive learning of the chatbot has made conversations increasingly seamless, improving the user experience and reducing booking losses. Furthermore, the ability to launch promotional campaigns through the system has enriched our communication strategy.
Another highlight has been the support from the HiJiffy team, who, from the initial integration, have shown a strong commitment to our needs, offering tailored solutions and ongoing assistance. We haven’t felt like just another ticket number but rather part of a continuous improvement process with tangible results, backed by detailed data that has allowed us to analyze performance and identify growth opportunities. HiJiffy is not a static tool but a living system, constantly evolving to help us keep improving our customer service.
What do you dislike or think could be improved?
It would be nice to have more autonomy when it comes to adding new items and training the chatbot.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A
Since we started working with HiJiffy, the progress in our customer service has been consistent and remarkable. The platform has evolved with new features that have optimized our daily operations, allowing us to automate responses and centralize queries from different channels. This has saved us time and enabled us to focus on more personal...
Variety of functionalities. Campaign and ChatBot answers can be set up easily. Easy to operate to all agents. Package can cover WhatsApp charges. Campaigns are approved fast enough.
What do you dislike or think could be improved?
Training materials will be better if showing more examples on outcome. Share more videos on how to set up ''in-stay''. General response on email not efficient. The in-stay functions need to be improved. i.e. if we want to send an emergency evacuation WhatsApp to all in house guests.... then there is no in-stay campaign that can reach out to all in-house guests.
However, Support team response needs to be improved. Some issues may not be sorted out in just 1 email. My experience is that after the first email inquiry to support, the 2nd or 3rd emails were not replied at all.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
N/A
Variety of functionalities. Campaign and ChatBot answers can be set up easily. Easy to operate to all agents. Package can cover WhatsApp charges. Campaigns are approved fast enough.
HiJiffy's chatbot delivers reliable performance, meeting expectations for AI-driven chatbots and guest messaging. The platform is not only effective but also well-suited for collaboration, especially when managing live chat with the team. What truly sets HiJiffy apart is the outstanding support team, always responsive, reactive in resolving issues, and genuinely open to feedback and suggestions for continuous improvement.
What do you dislike or think could be improved?
The chatbot’s contextual understanding during follow-up interactions could be enhanced. That said, it seems this is an area the team is actively working on.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5
HiJiffy's chatbot delivers reliable performance, meeting expectations for AI-driven chatbots and guest messaging. The platform is not only effective but also well-suited for collaboration, especially when managing live chat with the team. What truly sets HiJiffy apart is the outstanding support team, always responsive, reactive in resolving...
HiJiffy has known how to gradually adapt to the needs that hoteliers have transmitted to it and is, of course, a key tool to speed up manual work and, furthermore, to be able to digitize the data generated at the contact points.
What do you dislike or think could be improved?
In general, this type of tool, which is increasingly used and valued, can always improve in terms of integration with other tools in the hotel technological environment and in applying "machine"; learning itself more and more quickly.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5
HiJiffy has known how to gradually adapt to the needs that hoteliers have transmitted to it and is, of course, a key tool to speed up manual work and, furthermore, to be able to digitize the data generated at the contact points.
They are helping the hotel to solve the most common doubts through the chat, freeing receptionist from this task. Improve the customer experience.
What do you dislike or think could be improved?
A mutual customer has told me about the reservation conversion process, sometimes isn't clear with the no dispo searches and the final client call to the hotel in order to finish the reservation.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5
They are helping the hotel to solve the most common doubts through the chat, freeing receptionist from this task. Improve the customer experience.
The backend of the system is very user friendly , and it is well translated in English. They system gathers all information from different channels and we can reply from one platform
What do you dislike or think could be improved?
The facility to be able to send guest - communication by whatsapp that is not on a template or predefined.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
3.0/5
Implementation
5.0/5
The backend of the system is very user friendly , and it is well translated in English. They system gathers all information from different channels and we can reply from one platform
HiJiffy is a great tool for helping hotels enhance their guest experience. It offers a range of functionalities that support communication with guests at every stage of their journey. In particular, its communication hub facilitates interactions with guests through various channels, including WhatsApp and social media. Additionally, the AI-powered responses reduce the team’s workload and provide a more efficient customer service.
Showing all answers to:
"What does this product or service do well?"
Maria Santoro
Partnerships Management
@
SIHOT
December 12, 2024,
Maria Santoro
has seen a demo of
HiJiffy
HiJiffy is a great tool for helping hotels enhance their guest experience. It offers a range of functionalities that support communication with guests at every stage of their journey. In particular, its communication hub facilitates interactions with guests through various channels, including WhatsApp and social media. Additionally, the AI-powered responses reduce the team’s workload and provide a more efficient customer service.
Polina Fleminga
Partnerships Specialist
@
Oaky
September 27, 2023,
Polina Fleminga
heard from clients about
HiJiffy
HiJiffy truly excels as a guest communication and chatbot solution. It not only streamlines the automation of guest requests across various communication channels but also empowers hotels to boost direct bookings and automate the check-in process through a virtual concierge. HiJiffy's standout feature lies in its ability to deliver highly personalised yet efficient customer service to guests from diverse channels while significantly increasing the likelihood of guests booking their stay in real time during the conversation.
Fandy Gunawan A
Senior Market Director
@
Triptease
September 21, 2023,
Fandy Gunawan A
has seen a demo of
HiJiffy
First of all their customer support is amazing. Their support team explain the functionality in such details and precision. Above that, with confident I can say Hijiffy offer one of the most advance tool in the market.
September 19, 2023,
Anastasia Novak
heard from clients about
HiJiffy
Helps boost direct bookings by automating processes, helping hotels upsell and boosting their direct booking strategy. They centralize all communication channels, help hoteliers manage tickets and requests, and hoteliers can always learn what they can do better.
Rosie Green
Customer Success Manager
@
Triptease
September 19, 2023,
Rosie Green
heard from clients about
HiJiffy
Great guest communication software to support our hoteliers with improving the customer experience of their guests. Particularly exceeds with ease of set-up & integration. Efficient & helpful client communications.
Connor Neeson
Sales Director
@
Triptease
September 20, 2023,
Connor Neeson
heard from clients about
HiJiffy
The best chatbot and guest communication tool on the market. Improves conversion rate, increases efficiency and upsell revenue at a hotel.
Excellent customer service.
The use of AI (chat GPT) in hotel operations and direct bookings
João Rodrigues
Direct Channel Specialist Portugal
@
Roiback
September 6, 2023,
João Rodrigues
has seen a demo of
HiJiffy
Either the ChatBot or the Guest messaging is very useful for Hotels to have support and help them to provide the information the client needs in real-time! It also can be used to generate more bookings and increase revenue for other outlets with upselling through Guest Messaging!
Pascal SCHUBERT
VP Business Development
@
D-EDGE
August 21, 2023,
Pascal SCHUBERT
has seen a demo of
HiJiffy
HiJiffy's chatbot solution excels in streamlining guest interactions and enhancing overall guest experience. Its intuitive and responsive interface facilitates seamless communication between guests and the hotel, catering to their needs promptly. The chatbot efficiently handles various tasks, such as booking inquiries, room service requests, and local area recommendations. This expedites the response time, leading to higher guest satisfaction and loyalty.
The product's robust integration capabilities are another highlight. It effortlessly syncs with existing hotel systems, enabling smooth data sharing across departments. This integration optimizes operations, ensuring that guest preferences and information are readily available to staff, thereby personalizing services.
Léa Vernet
Enterprise Director
@
D-EDGE
August 16, 2023,
Léa Vernet
has seen a demo of
HiJiffy
HiJiffy is helping hotels to engage with their guests on the website & convert on the D-EDGE Smart Booking Engine, messaging management gives the possibility to continue the conversation post booking too. Great integration work done by the HiJiffy team.
Léa Vernet
Enterprise Director
@
D-EDGE
August 16, 2023,
Léa Vernet
has seen a demo of
HiJiffy
HiJiffy is helping hotels to engage with their guests on the website & convert on the D-EDGE Smart Booking Engine, messaging management gives the possibility to continue the conversation post booking too. Great integration work done by the HiJiffy team.
Bertrand Azocar
Solutions Architect
@
Mews
August 14, 2023,
Bertrand Azocar
has seen a demo of
HiJiffy
If you're looking for a tool that increases direct bookings and revenue and at the same time automates processes for guest interaction I would recommend contacting HiJiffy and trying their product. The potential is real with their products.
Marcos Yudici
Marketing Manager
@
Roiback
August 8, 2023,
Marcos Yudici
heard from clients about
HiJiffy
Excellent solution for customer service. It helps you not only to provide customer service but also to drive sales. With Hijiffy you free your teams from repetitive tasks, increase revenue and boost customer satisfaction.
Miguel González
Head of Marketing & Communications
@
Roiback
July 28, 2023,
Miguel González
has seen a demo of
HiJiffy
HiJiffy offers a comprehensive and advanced AI-powered conversational virtual agent for hotels, delivering exceptional benefits across various aspects of the guest journey.
Firstly, it excels in increasing revenue by maximizing profits through direct bookings, room upgrades, and upselling opportunities. The product also shines in automating procedures, digitizing check-ins and check-outs, and enabling contactless experiences, which improves productivity and frees up hotel teams for more impactful tasks. Additionally, HiJiffy focuses on guest satisfaction, encouraging recommendations, preventing negative reviews, and expediting service recovery through powerful workflows and integrations.
December 8, 2022,
Damien Cazabonne
has seen a demo of
HiJiffy
Communication and response time are key elements when a customer is having some questions regarding a potential direct booking. While they are staying at the property they will also consider having an extra service or some more questions. Hijiffy is able to solve this two points with both their chatbot and virtual concierge.
Martin Lebrun
Content Marketer
@
Bowo
November 17, 2022,
Martin Lebrun
heard from clients about
HiJiffy
Hijiffy is one of the most advanced guest messaging solution on the market. It allows you to connect with your client to encrease their satisfaction, in pre, during and post stay. It also allows you do encrease your booking rate.
Joao Freitas
Director of Growth & Partnerships
@
Host Hotel Systems
October 13, 2022,
Joao Freitas
has tried
HiJiffy
HiJiffy provides AI-powered communication solutions that are oriented to the personalization and automatization of the services. They offer a Booking Assistant for hotel websites and a Hotel Virtual Concierge that connects with guests at all points during their visit.
Blanche de Saint Jacob
Head of Sales
@
Bowo
September 28, 2022,
Blanche de Saint Jacob
has tried
HiJiffy
They help hospitality industries better reach their audience, increase their revenues, facilitate communication with their Guests and improve the overall Guest Experience. I highly recommend HiJiffy which. has proven professionalism, innovation and efficiency.
September 28, 2022,
brice bonbois
has tried
HiJiffy
This tool does everything a hotelier needs to convert people who come to the site much more quickly, but also to give them as much information as possible and thus free up a lot of time for the reception teams. It therefore allows to increase direct bookings but also the sale of additional product during the customer's stay.
Lionel CERVERA
Partnership & Business Developer
@
Experience Hotel CRM
September 28, 2022,
Lionel CERVERA
has seen a demo of
HiJiffy
The two main products, Booking Assistant and Virtual Concierge, provide real added value to hoteliers.
The Booking Assistant chatbot helps in the guest consideration phase and is a fantastic product to increase direct bookings.
The Virtual Concierge is accessible within the stay phase and helps automate check-in and upselling.
Victor Tofan
Hotelier & Strategic Sales Executive
@
Cloudbeds
September 14, 2022,
Victor Tofan
has seen a demo of
HiJiffy
Connecting properties with their guests and connecting travelers with their favorite hotels. Virtual Concierge & Booking Assitant with a centralized inbox for all communication channels that increase direct bookings and automate tasks with a human touch.
Daniel Romero
Director of Commuications
@
Paraty Tech
July 27, 2022,
Daniel Romero
heard from clients about
HiJiffy
Our customers really appreciate the way HiJiffy gives response to most of their guests questions without the need to actually be part of that guest support process. The integration is smooth and fast, what makes it very easy to work with them. When integrated with a booking engine like ours, HiJiffy definitely helps boosting direct sales. Furthermore, their customer support service is really nice.
Pedro Gomes
Regional Manager
@
Roiback
July 20, 2022,
Pedro Gomes
occassionaly uses
HiJiffy
Great experience for easy communication with guests! The way Hijiffy can automate text responses to guests helps our client's operation and also can assist our website visitors in converting more lookers into bookings.
July 18, 2022,
Milena Galindo
heard from clients about
HiJiffy
Hi Jiffy allows hotels to provide a quick and efficient communication with their customers, contributing directly to booking convertions and better guest experience. Directly connected to the booking engine, through the chatbot guests can also check availability and initiate the booking process.
Holly Groom
Product Marketing Manager
@
Triptease
July 13, 2022,
Holly Groom
has tried
HiJiffy
Provides the quick responses guests expect, allowing them to confidently make their booking directly on the hotel website. HiJiffy’s in-stay chat solution also allows hotels to give their customers the usual level of communication and service they expect in a safe and distanced manner.
Diana Costa
Country Manager
@
Paraty Tech
July 12, 2022,
Diana Costa
heard from clients about
HiJiffy
Excellent platforms and customer support. HiJiffy is a great ally to hoteliers because they help them to increase their direct bookings and to improve guests experience by communicating with them before and during their stay.
Mattia Zanella
Sales Manager
@
Oaky
July 12, 2022,
Mattia Zanella
has seen a demo of
HiJiffy
The chatbot is able to convert guest conversations into direct bookings, driving direct revenues for the property.
This has massive impact on the health of the hotel revenues and profitability.
The Virtual Concierge instead is a single place to manage all the inbound messaging from the guests and it allows hotels to design. an effective outbound messaging.
Marcos Yudici
Marketing Manager
@
Roiback
July 11, 2022,
Marcos Yudici
heard from clients about
HiJiffy
Hijiffy is much more than a chatbot. The artificial intelligence and the thousands of conversations it has had with customers make it one of the most powerful AI tools on the market.... If you want to serve your customers with the same quality as you do in your hotel, Hijiffy helps you do it.
Connor Neeson
Sales Manager
@
Triptease
July 7, 2022,
Connor Neeson
heard from clients about
HiJiffy
Excellent ROI on our partnership deals with Clients, hotels love them. Bring tonnes of value and drive considerable revenue.
Good customer service, innovation, automation, drives revenue
Implementing new ideas
Clement Denarie
Director of Strategic Partnerships and Alliances
@
Oaky
June 20, 2022,
Clement Denarie
has seen a demo of
HiJiffy
Hijiffy combines two great products that allow hotels to communicate greatly and efficiently with their guests. In a very swift and automated way, hotels are able to funnel all communication into one single inbox. And also integrate with the best Upselling provider.
Aurélien Vionnet
CEO
@
thais-soft
June 17, 2022,
Aurélien Vionnet
regularly uses
HiJiffy
HiJiffy's chatbot is part of the future of customer relations in the hotel industry. It allows you to replace all the interactions with low added value for the staff of the establishment while providing a quality service to the traveler.
Alicia Dorget
Directrice commerciale
@
Thais PMS
June 17, 2022,
Alicia Dorget
heard from clients about
HiJiffy
The messaging part allows centralization of customer messages on a single interface and the chatbot allows real-time communication with website visitors. Directly connected to the PMS, Hijiffy makes it possible to streamline customer communication and provide precise answers to visitors.
Alix le Foyer de Costil
Sales Manager
@
Bowo
June 1, 2022,
Alix le Foyer de Costil
has seen a demo of
HiJiffy
HiJiffy does not only focus on chatbots on the website, but follows the entire guest journey. From answering questions on the hotel website, social media, googlemybusiness etc, to increasing the number of direct bookings by being integrated with the booking engine of the hotel. The communication platform of HiJiffy powered by AI will also allow the hotel to be in contact with their guests from the moment they book their room to their check-out. They will be able to send the right message to the right people on the right channel!
Yasamin Rahnema
Marketing Manager
@
Medialog
May 31, 2022,
Yasamin Rahnema
has seen a demo of
HiJiffy
The HiJiffy platform is indeed modern and user-friendly. Nowadays, with the importance of great customer service, the priorities of hotels have changed enormously over the years. Hotels can interact with their guests easily and if you do not speak the language, do not worry as the conversation is translated automatically in many languages !
Fausto Sá-Marques
Team Leader Customer support and Account Management
@
Guestcentric
November 18, 2020,
Fausto Sá-Marques
heard from clients about
HiJiffy
Powerful and intelligent chatbot that helps hoteliers to monitor and control all their communication channels. They are able to align the look and feel of the bot with the website image which makes this tool perfectly embeded. I shall highlight the dashboards and data analysis tools provided by them to monitor and improve customer care.
Don Cronin
Head of Product
@
Bookassist
November 17, 2020,
Don Cronin
heard from clients about
HiJiffy
The HiJiffy platform is a neat, all-in-one communication platform for the modern, customer-orientated hotel. Today hotels are potentially losing thousands of euros in lost revenue through poor customer care or in many instances through being too busy to address all customer queries and enquiries. HiJiffy addresses this need via a clever chatbot technology solution which ensures that valuable guests are engaged (and informed) by their desired hotel.
Question:
What differentiates this product or service from the competition?
Answer:
HiJiffy simplifies the complex challenges of guest communication and its impact on operations. A key differentiator for HiJiffy is its their team. Their integration, partnership, and hotel support teams are highly responsive and efficient, and it is always a pleasure to collaborate with them.
Showing all answers to:
"What differentiates this product or service from the competition?"
Maria Santoro
Partnerships Management
@
SIHOT
December 12, 2024,
Maria Santoro
has seen a demo of
HiJiffy
HiJiffy simplifies the complex challenges of guest communication and its impact on operations. A key differentiator for HiJiffy is its their team. Their integration, partnership, and hotel support teams are highly responsive and efficient, and it is always a pleasure to collaborate with them.
Polina Fleminga
Partnerships Specialist
@
Oaky
September 27, 2023,
Polina Fleminga
heard from clients about
HiJiffy
Ease of use, stellar customer support and seamless integrations are all the things that distinguish HiJiffy from other players. The synergy between HiJiffy and platforms like Oaky underscores its capability to create guest journeys and provide outstanding experiences. With a well-crafted conversational flow and AI-driven rapid response to guest requests, HiJiffy truly shines in its ability to elevate guest interactions and differentiate itself from others in the field.
Fandy Gunawan A
Senior Market Director
@
Triptease
September 21, 2023,
Fandy Gunawan A
has seen a demo of
HiJiffy
Their chat channels of distributions cover major of the channels required here in APAC. But what really set them apart is the support. Not to mentioned, their AI based customised chatbot with high level of automation, more conversational and human-like.
September 19, 2023,
Anastasia Novak
heard from clients about
HiJiffy
Fantastic team that is very savvy and always ready to figure out solutions if needed. Since they are a company dedicated to the guest communications solution, they're very good at it. They support more than 100 languages and easily integrate with social media and all messaging apps.
Rosie Green
Customer Success Manager
@
Triptease
September 19, 2023,
Rosie Green
heard from clients about
HiJiffy
Speed & ease of set up. Growing and improving product development and integrations with our products, further supporting our hoteliers with their challenges, in order to boost revenue and save time. Quick set-up and training
Connor Neeson
Sales Director
@
Triptease
September 20, 2023,
Connor Neeson
heard from clients about
HiJiffy
The use of automation in terms of dealing with customer requests, upsells and customer experience
The chatbot makes considerable difference in conversion rate.
Improves staff efficiency and is a staff multiplier by eliminating basic customer requests
João Rodrigues
Direct Channel Specialist Portugal
@
Roiback
September 6, 2023,
João Rodrigues
has seen a demo of
HiJiffy
The integration and Onboarding Process is very smooth!
Being a Portuguese company for the Hotels in Portugal is a very good benefit because teams will have support in their native language! Also, they are very quick on response time in support!
Pascal SCHUBERT
VP Business Development
@
D-EDGE
August 21, 2023,
Pascal SCHUBERT
has seen a demo of
HiJiffy
What sets this hotel chatbot apart is its sophisticated natural language processing (NLP) capabilities. The chatbot comprehends and interprets guest inquiries accurately, even when phrased differently. Its context-awareness fosters more natural and effective interactions, giving guests a sense of conversing with a human concierge.
Furthermore, the product's adaptability and customization options distinguish it from competitors. Hoteliers can tailor the chatbot's responses to align with their brand voice and services. This flexibility extends to multiple languages, enhancing the guest experience for an international clientele.
Léa Vernet
Enterprise Director
@
D-EDGE
August 16, 2023,
Léa Vernet
has seen a demo of
HiJiffy
The HiJiffy team focus and dedication to their clients is key. Their suite of product integration has been efficiently done with D-EDGE solutions, which makes it easy for our common clients to go live.
Léa Vernet
Enterprise Director
@
D-EDGE
August 16, 2023,
Léa Vernet
has seen a demo of
HiJiffy
The HiJiffy team focus and dedication to their clients is key. Their suite of product integration has been efficiently done with D-EDGE solutions, which makes it easy for our common clients to go live.
Bertrand Azocar
Solutions Architect
@
Mews
August 14, 2023,
Bertrand Azocar
has seen a demo of
HiJiffy
I've known the part of the team for a while and it's always smooth and pleasant to work with. They have solid products and serve customers around the globe. They didn't wait to introduce AI to their development and made it happen very quickly.
Marcos Yudici
Marketing Manager
@
Roiback
August 8, 2023,
Marcos Yudici
heard from clients about
HiJiffy
The number of languages you can use (more than 130) as well as the different configurations. Another very positive point is the AI as it learns from conversations and improves the resolution of guests' doubts.
Miguel González
Head of Marketing & Communications
@
Roiback
July 28, 2023,
Miguel González
has seen a demo of
HiJiffy
HiJiffy stands out from the competition through its holistic and sophisticated approach to guest communication and hotel operations. The platform's AI-powered conversational virtual agent provides lightning-fast, 24/7 live support, ensuring no guest query is left unanswered. Unlike traditional chatbots, HiJiffy enables smooth handover to a human agent without disrupting the user experience, allowing for seamless interactions. The product's multilingual capabilities and customizable visual elements deliver a human-like conversational experience, exceeding guest expectations.
December 8, 2022,
Damien Cazabonne
has seen a demo of
HiJiffy
Quickness of answer from the AI powered chatbot helps increase direct bookings from a side. Guest journey is improved by the in stay virtual concierge helping the guest to level up his journey making both hoteliers and travellers happier. From the hotelier side their professional dashboard also helps understand some key metrics to take decision.
Martin Lebrun
Content Marketer
@
Bowo
November 17, 2022,
Martin Lebrun
heard from clients about
HiJiffy
It allows the hoteliers to automate some tasks to facilitate your staff's work. It'as an all in one product where all you communication channels are centralized. You also have access to multiple data and metrics to manage your activity.
Joao Freitas
Director of Growth & Partnerships
@
Host Hotel Systems
October 13, 2022,
Joao Freitas
has tried
HiJiffy
HiJiffy’s products distinguish themselves from the competition by their ability to be quickly installed and easily used, for being able to connect to various communication channels, and also for customizing all the communication with the guests.
Blanche de Saint Jacob
Head of Sales
@
Bowo
September 28, 2022,
Blanche de Saint Jacob
has tried
HiJiffy
- Great integrations with partners such as Bowo, Experience, Mews, Apaleo, etc.
- Affordable
- Easy and smart solution
They help hospitality industries better reach their audience, increase their revenues, facilitate communication with their Guests and improve the overall Guest Experience.
September 28, 2022,
brice bonbois
has tried
HiJiffy
a no doubt more refined design, a reactivity of the various services which is simply fantastic. The tool looks more powerful to me today and connects very easily to other tools.
Lionel CERVERA
Partnership & Business Developer
@
Experience Hotel CRM
September 28, 2022,
Lionel CERVERA
has seen a demo of
HiJiffy
HiJiffy has created their own AI - Aplysia.
This includes chatbot & multi-channel communication functionality, which allows the hotel to have a centralized management of all interactions with their guests.
Victor Tofan
Hotelier & Strategic Sales Executive
@
Cloudbeds
September 14, 2022,
Victor Tofan
has seen a demo of
HiJiffy
HiJiffy is an AI-powered communication solution that helps you to increase your revenue and your guest satisfaction. Quick installations. No delays. The platform is integrated with the top players within the industry to provide hoteliers with the best tools to elevate their guest’s experience fast and easy.
Daniel Romero
Director of Commuications
@
Paraty Tech
July 27, 2022,
Daniel Romero
heard from clients about
HiJiffy
Most probably, their high conversion rate, time saving for our customers and great support when it comes to facing the integration and the onboarding. All their connections makes of HiJiffy a perfect omnichannel solution. HiJiffy is constantly working on new features. We are happy to be their partners and pretty sure they always do their best to attend our suggestions.
Pedro Gomes
Regional Manager
@
Roiback
July 20, 2022,
Pedro Gomes
occassionaly uses
HiJiffy
Easy to integrate, good comunication with the roadmap team to better develop more features. Great customer support and very business orientate mindset. Overral a great product to push for direct bookings.
July 18, 2022,
Milena Galindo
heard from clients about
HiJiffy
From a partnership point of view, we can see that they are always commited to the improvement of guests experience and partnership optimization. A smooth integration with the booking engine and channel manager also contributes to increasing direct bookings.
Holly Groom
Product Marketing Manager
@
Triptease
July 13, 2022,
Holly Groom
has tried
HiJiffy
Fast pace of innovation, high automated response rate, available in many languages and across multiple social media and OTA channels in addition to the hotel website. Also spans the entire guest journey - from the consideration phase on a hotel’s website, through to a digital check-in, in-stay communication and check out - rather than just being a pre-booking tool on the website. Particularly effective when used in partnership with Triptease tools to increase direct bookings for hotels.
Diana Costa
Country Manager
@
Paraty Tech
July 12, 2022,
Diana Costa
heard from clients about
HiJiffy
The company keeps innovating and evolving, by improving their services and tools, and also working on releasing useful new features. HiJiffy is a great ally to hoteliers because they help them to increase their direct bookings and to improve guests experience by communicating with them before and during their stay.
Mattia Zanella
Sales Manager
@
Oaky
July 12, 2022,
Mattia Zanella
has seen a demo of
HiJiffy
The product has shown the ability of generating massive direct bookings and cover all the most crucial business cases.
Next to it, HiJiffy connects to Oaky in order to drive upselling through different communication channels.
Marcos Yudici
Marketing Manager
@
Roiback
July 11, 2022,
Marcos Yudici
heard from clients about
HiJiffy
It has gained a lot of market share as it is used by thousands of hotels. This has been enriching the chatbot AI and has made it better and better and more accurate... It has learned and continues to learn from the conversations it has with millions of hotel customers and continues to improve it as a product.
Connor Neeson
Sales Manager
@
Triptease
July 7, 2022,
Connor Neeson
heard from clients about
HiJiffy
More innovation, they understand the hoteliers problems much deeper than their competitors. They implement feedback from hotels and use it to improve their tools.
They are reasonably priced with what they offer customers
Clement Denarie
Director of Strategic Partnerships and Alliances
@
Oaky
June 20, 2022,
Clement Denarie
has seen a demo of
HiJiffy
The team behind the product and service is extremely friendly and very passionate about creating a solution that is easy to implement for hotels and hotel chains. It's always very refreshing to speak with the team behind it.
Aurélien Vionnet
CEO
@
thais-soft
June 17, 2022,
Aurélien Vionnet
regularly uses
HiJiffy
He works. In addition to the chatbot, HiJiffy provides a set of solutions to manage the customer relationship between the hotel and the travelers. The price / quality ratio is very good with regard to the number of features.
Alicia Dorget
Directrice commerciale
@
Thais PMS
June 17, 2022,
Alicia Dorget
heard from clients about
HiJiffy
The intuitiveness of the interface, the integration with reservation systems, the personalization of the chatbot. Their tool also makes it possible to follow KPIS to be analyzed in order to improve customer satisfaction and their income.
Alix le Foyer de Costil
Sales Manager
@
Bowo
June 1, 2022,
Alix le Foyer de Costil
has seen a demo of
HiJiffy
- Communication platform to follow the entire guest journey (pre-booking until check-out).
- Integration with more partners, PMS and BE.
- Smooth and fast onboarding process even with large hotel chains.
- Almost no HiJiffy branding, completely integrated in the website, customisable.
Yasamin Rahnema
Marketing Manager
@
Medialog
May 31, 2022,
Yasamin Rahnema
has seen a demo of
HiJiffy
At the end of the day, the most important factor is client satisfaction and if the customers are happy, we are happy ! HiJiffy, as I previously mentioned, is very user-friendly, and their interface is very innovative.
Fausto Sá-Marques
Team Leader Customer support and Account Management
@
Guestcentric
November 18, 2020,
Fausto Sá-Marques
heard from clients about
HiJiffy
Easy and very fast to onboard this tool! Besides the innovative solution with artificial Intelligence. they have a great team that is seeking to improve the product and help customers to accelerate full product deployment and utilization.
Don Cronin
Head of Product
@
Bookassist
November 17, 2020,
Don Cronin
heard from clients about
HiJiffy
I'm not certain of the differentials as there are a number of players in this space but HiJiffy provide a multi-channel approach which not all competitors do which is really useful with communication via the customer website as well as Facebook in addition to WhatsApp and WeChat.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Improving the digital guest experience is becoming essential in the hospitality industry, and counting on an experienced partner for this journey is always a good idea. If you would like to enhance the guest experience at your hotel, reach out to them and you will be in good hands.
Showing all answers to:
"Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Maria Santoro
Partnerships Management
@
SIHOT
December 12, 2024,
Maria Santoro
has seen a demo of
HiJiffy
Improving the digital guest experience is becoming essential in the hospitality industry, and counting on an experienced partner for this journey is always a good idea. If you would like to enhance the guest experience at your hotel, reach out to them and you will be in good hands.
Polina Fleminga
Partnerships Specialist
@
Oaky
September 27, 2023,
Polina Fleminga
heard from clients about
HiJiffy
Make full use of all the features that HiJiffy offers! Having an automated but branded chatbot on the website as well as instant tailored guest response, will save your team a tremendous amount of time and unlock additional revenue opportunities.
Fandy Gunawan A
Senior Market Director
@
Triptease
September 21, 2023,
Fandy Gunawan A
has seen a demo of
HiJiffy
Service on top of everything. I appreciate their support to help the hoteliers grow the business. They work hand in hand and very closely with the hoteliers to provide a better experience to their guests.
September 19, 2023,
Anastasia Novak
heard from clients about
HiJiffy
Continue staying on top of innovation and making sure that the roadmap to your customers is clear, and involving them to participate in your product development is the best way to keep them champions and happy customers year after year.
Rosie Green
Customer Success Manager
@
Triptease
September 19, 2023,
Rosie Green
heard from clients about
HiJiffy
Trial the product to gain the most of out the functions it can offer. The team are super helpful and always on hand so will likely exceed your expectations! As busy hoteliers, HiJiffy will help you become more efficient in areas before they become big challenges!
Connor Neeson
Sales Director
@
Triptease
September 20, 2023,
Connor Neeson
heard from clients about
HiJiffy
Focus on the metrics, uplift in performance and time saved using automation
Also How easy is the system to use.
Alot of companies try to overcomplicate the problem that they are trying to solve with buzz words such as AI etc when you dig into the features and benefits and prove the value with a trial rather than be tied up in a long term contract.
João Rodrigues
Direct Channel Specialist Portugal
@
Roiback
September 6, 2023,
João Rodrigues
has seen a demo of
HiJiffy
It is an evolving company and it keeps being up to date in the technology and service for Hotels!
They are a very good option to take into account on the subject of ChatBots and Guest messaging technology for Hotels!
Pascal SCHUBERT
VP Business Development
@
D-EDGE
August 21, 2023,
Pascal SCHUBERT
has seen a demo of
HiJiffy
For hoteliers contemplating this product, I recommend embracing it as a complementary asset to human staff rather than a replacement. The chatbot shines in handling routine inquiries and tasks, freeing up staff to focus on more complex guest needs. It's essential to strike a balance between automation and the human touch to maintain the personal connection that guests value.
Moreover, invest time in training and updating the chatbot's knowledge base. Regularly update it with current information about local attractions, events, and hotel amenities. This ensures that the chatbot remains a reliable source of information and continues to enhance guest satisfaction.
In summary, HiJiffy's chatbot stands out for its efficiency, integration capabilities, NLP prowess, and customization options. By integrating it thoughtfully into daily operations and maintaining its knowledge base, hoteliers can unlock its full potential to elevate guest experiences.
Léa Vernet
Enterprise Director
@
D-EDGE
August 16, 2023,
Léa Vernet
has seen a demo of
HiJiffy
Guest relation starts at the very beggining of the customer journey. By regrouping the messaging tools and offering a performing bot on both the website and the Smart Booking Engine, hoteliers are saving time while making sure future guests have all info to prepare their future stay.
Léa Vernet
Enterprise Director
@
D-EDGE
August 16, 2023,
Léa Vernet
has seen a demo of
HiJiffy
Guest relation starts at the very beggining of the customer journey. By regrouping the messaging tools and offering a performing bot on both the website and the Smart Booking Engine, hoteliers are saving time while making sure future guests have all info to prepare their future stay.
Bertrand Azocar
Solutions Architect
@
Mews
August 14, 2023,
Bertrand Azocar
has seen a demo of
HiJiffy
If you are considering Hijiffy, after carefully investigating why you need such a tool, you're in good hands. You will be able to see the value in no time thanks to the automation of guest messaging they will bring to your property. Revenue increase will follow quickly.
Marcos Yudici
Marketing Manager
@
Roiback
August 8, 2023,
Marcos Yudici
heard from clients about
HiJiffy
Maximise your profits across the entire customer journey. Increase direct bookings, guest retention and unlock multiple targeted sales opportunities.
Exceed your guests' expectations with an engaging experience. You'll be able to provide instant, personalised responses, streamline answers to their queries and enable them to book wherever guests are.
Miguel González
Head of Marketing & Communications
@
Roiback
July 28, 2023,
Miguel González
has seen a demo of
HiJiffy
To hoteliers considering HiJiffy, my advice is to fully leverage the platform's AI-powered capabilities and omnichannel support. Customize the virtual agent to reflect your hotel's brand and tone of voice. Embrace the seamless integration of multiple communication channels and utilize the centralised inbox. This will help you deliver personalized guest experiences, increase direct bookings, and optimize operational efficiency.
December 8, 2022,
Damien Cazabonne
has seen a demo of
HiJiffy
If you are looking for a tool helping you drive more direct booking from your web, reducing manual actions and avoiding human error, Hijiffy chatbot would be a good fit. In case you focus more your attention on in stay improved guest experience, it would also meet perfectly your expectations.
Martin Lebrun
Content Marketer
@
Bowo
November 17, 2022,
Martin Lebrun
heard from clients about
HiJiffy
This is a real plus for your hotel to boost its activity. Everything is made to be simple and easy to use in a way to spare time, increase your number of bookings and maximize your revenues. That's the virtual concierge you need.
Joao Freitas
Director of Growth & Partnerships
@
Host Hotel Systems
October 13, 2022,
Joao Freitas
has tried
HiJiffy
I would recommend that hoteliers contact HiJiffy and try their product, as it has numerous potentials capable of increasing sales, automating processes, interacting with guests, all this combined with the ability to increase customer satisfaction.
Blanche de Saint Jacob
Head of Sales
@
Bowo
September 28, 2022,
Blanche de Saint Jacob
has tried
HiJiffy
Give it a try.
They help hospitality industries better reach their audience, increase their revenues, facilitate communication with their Guests and improve the overall Guest Experience.
Highly recommend this company.
September 28, 2022,
brice bonbois
has tried
HiJiffy
not to wait any longer because all the hoteliers tell us that they don't have enough staff (or qualified staff) so they don't have time to constantly answer the phone to find out what time breakfast is for example. But also that everyone wants to lower the level of commissions.
Lionel CERVERA
Partnership & Business Developer
@
Experience Hotel CRM
September 28, 2022,
Lionel CERVERA
has seen a demo of
HiJiffy
HiJiffy is a real good new alternative on all the ChatBot and IA already existing on this market.
With
With the current lack of personnel in hotels, this type of technology brings a significant gain of time in the treatment of the communication, and a daily serenity by the centralization of all messages, accessible by all teams.
Not to mention the fact that it is an incentive for direct bookings and upselling.
Victor Tofan
Hotelier & Strategic Sales Executive
@
Cloudbeds
September 14, 2022,
Victor Tofan
has seen a demo of
HiJiffy
HiJiffy is an all-in-one communication solution for hotels that boosts revenue through increased direct bookings and upselling opportunities. Quick installations. No delays. Fast and easy to connect to your PMS.
Daniel Romero
Director of Commuications
@
Paraty Tech
July 27, 2022,
Daniel Romero
heard from clients about
HiJiffy
Chatbots and guest messaging tools are extraordinary useful when it comes to boosting direct sales and improving guest experience. We definitely recommend HiJiffy as one of the best options in the market, specially because they make things really easy and their solutions work exactly the way they should.
Pedro Gomes
Regional Manager
@
Roiback
July 20, 2022,
Pedro Gomes
occassionaly uses
HiJiffy
Hotel website reservations have increase and with that the need for easy and instant comunications is demanded by the customer. Hijiffy can provide that seamless integration with your website and booking engine for a better shopping experience.
July 18, 2022,
Milena Galindo
heard from clients about
HiJiffy
It's important to consider the entire guest journey, product and pricing, integration with channel manager and booking engine, metrics. With that in mind, get a demo from a team member from Hijiffy and set the best communication flow with your guests.
Holly Groom
Product Marketing Manager
@
Triptease
July 13, 2022,
Holly Groom
has tried
HiJiffy
Combining the HiJiffy product with Triptease's industry-leading solutions for metasearch, paid search, retargeting, website personalization, rate parity monitoring and customer data analysis ensures that the entire customer booking journey is optimized to increase direct bookings for hotels.
Diana Costa
Country Manager
@
Paraty Tech
July 12, 2022,
Diana Costa
heard from clients about
HiJiffy
Excellent platforms and customer support. HiJiffy is a great ally to hoteliers because they help them to increase their direct bookings and to improve guests experience by communicating with them before and during their stay.
Mattia Zanella
Sales Manager
@
Oaky
July 12, 2022,
Mattia Zanella
has seen a demo of
HiJiffy
Use the Virtual Concierge for omni-channel communication, too many opportunities are left behind in hotels. Design a different flow per guest type and per stage of the customer journey.
This is especially effective for setting the right expectations after the booking.
Marcos Yudici
Marketing Manager
@
Roiback
July 11, 2022,
Marcos Yudici
heard from clients about
HiJiffy
It is much more than a chatbot with conversation trees. My main advice is to try it out and see how it works. It is much more than a chatbot with conversation trees. My main advice is to try it out and see how it works. After seeing it work you will be amazed at the quality of customer management it does.
Connor Neeson
Sales Manager
@
Triptease
July 7, 2022,
Connor Neeson
heard from clients about
HiJiffy
Consider guest experience, what type of hotel are you? Depending on that craft a guest experience by using Hijiffy in the way that will fit with the customers.
Look at the metrics of time saved and revenue generated
Clement Denarie
Director of Strategic Partnerships and Alliances
@
Oaky
June 20, 2022,
Clement Denarie
has seen a demo of
HiJiffy
Definitely get a demo from a team member from Hijiffy. The easiness of implementation is also second to none. In general, thinking on how to please guests with limited staff, you can't go wrong with Hijffy!
Aurélien Vionnet
CEO
@
thais-soft
June 17, 2022,
Aurélien Vionnet
regularly uses
HiJiffy
In addition to being very well interfaced with the rest of your hotel solution, Hijiffy brings real added value in customer relations and saves time for all hotel teams. To test.
Alicia Dorget
Directrice commerciale
@
Thais PMS
June 17, 2022,
Alicia Dorget
heard from clients about
HiJiffy
It is very interesting to use the complete pack (messaging + chatbot) in order to take advantage of all the features of this solution. The team is very responsive, the price attractive and the hoteliers have a very quick return on investment.
Alix le Foyer de Costil
Sales Manager
@
Bowo
June 1, 2022,
Alix le Foyer de Costil
has seen a demo of
HiJiffy
My best advice : To jump on a call with their great sales team right now :)
The digitalization of the guest journey is essential to enhance the guest experience but also to increase the upsell opportunities.
Yasamin Rahnema
Marketing Manager
@
Medialog
May 31, 2022,
Yasamin Rahnema
has seen a demo of
HiJiffy
You have to try the product and experience it for yourself if it indeed fulfills your needs and the needs of your establishment ...
Fausto Sá-Marques
Team Leader Customer support and Account Management
@
Guestcentric
November 18, 2020,
Fausto Sá-Marques
heard from clients about
HiJiffy
HiJiffy is an innovative solution that helps all sort of hotels improve their performance on communication and interaction. Measure your conversion on the online inquiries from potential guests, understand the cost of having one person from the team taking care of the chat (manually), and if you still not sure if this is not the right tool for your hotel? Book a demo with Hijffy.
Don Cronin
Head of Product
@
Bookassist
November 17, 2020,
Don Cronin
heard from clients about
HiJiffy
Try it immediately. What do you have to lose? Nothing. Having an additional solution which engages with your customers when you or your team do not have time to do so is invaluable. In this business environment especially EVERY booking counts, especially direct bookings. Give HiJiffy a try as soon as you can.
HiJiffy has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.