Reservations and Revenue Manager

2.3334679326923 months ago

Verified

... Further integration with additional apps or channels such as Viber will further boost its effectiveness in centralizing guest messaging. An Asia Pacific support team would also be beneficial due to ...

Reservations and Revenue Manager

2.3334679331149 months ago

Verified

... The Chatbot AI is intuitive. The console and and system is very straightforward to use. It helps improve our response time and helps our team's efficiency in dealing with inquiries. ...

Operations Manager

10.107661481778 months ago

Verified

... The chatbot has a fantastic automatic rate of reply … we are talking about huge amount of time that our front office, public relations and reservations save in their daily routines and can focus on ...

Operations Manager

10.107661482032 months ago

Verified

... The chatbot has a fantastic automatic rate of reply … we are talking about huge amount of time that our front office, public relations and reservations save in their daily routines and can focus on ...

Hotel Manager

8.656048579045 months ago

Verified

... Keep your focus on customer service & Let HiJiffy take care of FAQs & even online booking, How good is that! :) ...

Owner

10.107661482532 months ago

Verified

... It's continually being updated and improved. It is pretty much all automated once you have set it up. People can ask lots of questions, and HJ will pretty much have an answer for everything. Easy to turn over to manual ...

Owner

10.107661482763 months ago

Verified

... It's continually being updated and improved. It is pretty much all automated once you have set it up. People can ask lots of questions, and HJ will pretty much have an answer for everything. Easy to ...

Owner

10.107661482973 months ago

Verified

... It's continually being updated and improved. It is pretty much all automated once you have set it up. People can ask lots of questions, and HJ will pretty much have an answer for everything. Easy to turn ...

Commercial Director

8.6237905154249 months ago

Verified

... The Highjiffy development team are constantly adding improvements and updatesso I don't have any negative comments to include in this review. ...

E-Commerce

10.043145354365 months ago

Verified

... At the moment, the tool covers our actual needs. Lets see what the tool can offer in the coming future. ...

COO

8.0431453545639 months ago

Verified

... We've been using HiJiffy for a few years now and we really appreciate how it took off a good share of all the customer requests for which a simple answer can be made available. Although HiJiffy ...

COO

8.0431453547596 months ago

Verified

... Of course there is always room for improvement (as HiJiffy did by adding the export fetaure) and we could use a bit more flexibility on the metrics of the dashboard. It would be great to be able to get specific ...

Guest Exeperience Manager

4.2689518066028 months ago

Verified

... We save a lot of time with our chatbot. All frequently asked questions are answered instantly and save calls to reception. ...

Guest Exeperience Manager

4.2689518068 months ago

Verified

... We save a lot of time with our chatbot. All frequently asked questions are answered instantly and save calls to reception. ...

Guest Exeperience Manager

4.2689518069945 months ago

Verified

... We save a lot of time with our chatbot. All frequently asked questions are answered instantly and save calls to reception. ...

Guest Exeperience Manager

4.2689518072047 months ago

Verified

... Save of time ...

reservations supervisor

4.6237905170878 months ago

Verified

... HiJiffy chat is great! ...

Manager

2.301209872149 months ago

Verified

... Connectivity with FB messenger need to fix, it's always lost communication with FB Messenger. Support Team need to be service 24/7 ...

IrriSarri Land

2.0431453562328 months ago

Verified

... As of today, we do not believe that there is anything that should be improved. They are fixing small bugs and also adding new features. ...

Marketing & Sales Director

11.236693743544 months ago

Verified

... How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries. ...

Marketing & Sales Director

11.236693743757 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically attend to user queries on our website, with a 90% rate of automation and satisfaction, helping to decongest our telephone call reception. Communication ...

Marketing & Sales Director

11.236693743979 months ago

Verified

... How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries. ...

Marketing & Sales Director

11.236693744287 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically attend to user queries on our website, with a 90% rate of automation and satisfaction, helping to decongest our telephone call reception. Communication ...

Marketing & Sales Director

11.236693744436 months ago

Verified

... How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries. ...

Marketing & Sales Director

11.236693744564 months ago

Verified

... How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries. ...

Communications Manager

10.97862922859 months ago

Verified

... HiJiffy has been both for Hotel Gran Bilbao and Hotel Ciudad de Burgos the boost we needed to help us achieve our online check in goals and process automation goals. Thanks to its "In-Stay" module, we can communicate with our customers via WhatsApp in the least intrusive and most convenient way possible for them, making their stay also have a positive online experience. The chatbot on our websites has also helped us to free up the reception ...

Marketing Project Manager

9.6237905191906 months ago

Verified

... Our journey with the implementation was fantastic. While we're still navigating our way through the solution, each step brings us closer to mastery. Engaging our entire operations team in the setup ...

Marketing Project Manager

9.6237905193295 months ago

Verified

... Our journey with the implementation was fantastic. While we're still navigating our way through the solution, each step brings us closer to mastery. Engaging our entire operations team in the setup ...

Marketing Project Manager

9.6237905194609 months ago

Verified

... Our journey with the implementation was fantastic. While we're still navigating our way through the solution, each step brings us closer to mastery. Engaging our entire operations team in the setup ...

Subdiretor

9.2044356808793 months ago

Verified

... We're just starting our partnership, but the communication with Miguel Magalhães and Tiago Ferro is excellent. They respond very quickly to all our questions, and we receive notifications in our ...

Hospitality Manager

9.2044356810055 months ago

Verified

... I believe having the addition of the chatbot onto our website will be a huge help for our customers. This should also help our front desk team in dealing with the everyday common questions that are ...

frontdesk Manager

9.2044356811305 months ago

Verified

... Nothing, I think everything is ok! we could have templates created to be able to answer customers with frequently asked questions. ...

Revenue Manager

8.0108872941674 months ago

Verified

... Hijiffy is a great partner and its solutions help us create a unique experience. We do not have unlimited human resources, therefore these solutions help a lot in managing the customer journey. ...

Owner

7.9463711652576 months ago

Verified

... We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather all the customer communication channels (Whatsapp, Booking.com, Facebook, Instagram, Webchat) into one platform. In addition, the campaigns and the guest journey is working more than properly and it builds a very good ...

Owner

7.9463711653875 months ago

Verified

... We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather all the customer communication channels (Whatsapp, Booking.com, Facebook, Instagram, Webchat) into one platform. In addition, the campaigns ...

Owner

7.9463711655096 months ago

Verified

... It would be useful to select our language (e.g. Greek) and read all the messages of the customer in Greek (this is already done) and write in Greek and the customer would get the message in it's ...

Director of Operations

7.8495969720938 months ago

Verified

... Friendly interface and enhanced messaging service to communicate with our guests. ...

GM

7.6237905206108 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

GM

7.6237905207478 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

GM

7.6237905208703 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

GM

7.6237905209931 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

GM

7.6237905211193 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

GM

7.6237905212392 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

IT Administration

7.1076614891465 months ago

Verified

... Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge ...

IT Administration

7.1076614893728 months ago

Verified

... Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge database of our hotel in one accessible format, and always bringing forward the best tools for adjusting the FAQ topics, translation, and knowledge extraction from our internal documents. This is a fantastic piece of software that we are incredible excited to have in our tool arsenal. The team ...

IT Administration

7.1076614895796 months ago

Verified

... Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge database of our hotel in one accessible format, and always bringing forward the best tools for adjusting the FAQ topics, translation, and knowledge extraction from our internal documents. This is a fantastic piece of software that we are incredible excited to have in our tool arsenal. The team at Hijiffy is also incredible, they support us through all the troubles and wonderfully ...

Commercial Strategy Executive

6.6237905220621 months ago

Verified

... Great system with helpfull cuspomer support. Great service and help from the team. ...

Commercial Strategy Executive

6.6237905222443 months ago

Verified

... All chats (facebook, instagram, website) being summarized on one back end is very helpful, the chatbot provides prompt responses to guest queries. The chatbot function created much higher demand in guests queries which helps to clarify guest requests prior booking and arrival. The HiJiffy chatbot provides prompt responses to guest queries, significantly improving efficiency. The HiJiffy team is genuinely interested in our feedback ...

Commercial Strategy Executive

6.6237905223682 months ago

Verified

... Great system with helpfull cuspomer support. Great service and help from the team. ...

Commercial Strategy Executive

6.6237905224993 months ago

Verified

... All chats (facebook, instagram, website) being summarized on one back end is very helpful, the chatbot provides prompt responses to guest queries. The chatbot function created much higher demand in guests queries which helps to clarify guest requests prior booking and arrival. The HiJiffy chatbot provides prompt responses to guest queries, significantly improving efficiency. The HiJiffy team is genuinely ...

Commercial Strategy Executive

6.6237905226359 months ago

Verified

... The chatbot learning and automation is still not 100%, sometimes answering guest with the same wrong answer several times or not recognizing what answer to use. This is being reported case by case. Canned responses are very limited as they need to be pre-approved. This restricts our ability to contact guest efficiently. While the chatbot works well, it still needs improvements. Despite these limitations, the team is responsive to feedback and continuously ...

chief financial officer

5.9786292324399 months ago

Verified

... The most important to use is for give quickly answer to guest 24/07. We would like to offer all information as soon as possible to make the decision to stay in our hotel. ...

chief financial officer

5.9786292325597 months ago

Verified

... The most important to use is for give quickly answer to guest 24/07. We would like to offer all information as soon as possible to make the decision to stay in our hotel. ...

1Call Centre Manager

4.2044356842914 months ago

Verified

... Training materials will be better if showing more examples on outcome. Share more videos on how to set up ''in-stay''. General response on email not as efficient. ...

1Call Centre Manager

4.204435684425 months ago

Verified

... Training materials will be better if showing more examples on outcome. Share more videos on how to set up ''in-stay''. General response on email not as efficient. ...

1Call Centre Manager

4.2044356845494 months ago

Verified

... Training materials will be better if showing more examples on outcome. Share more videos on how to set up ''in-stay''. General response on email not as efficient. ...

1Call Centre Manager

4.2044356846692 months ago

Verified

... Training materials will be better if showing more examples on outcome. Share more videos on how to set up ''in-stay''. General response on email not as efficient. ...

1Call Centre Manager

4.2044356847905 months ago

Verified

... Training materials will be better if showing more examples on outcome. Share more videos on how to set up ''in-stay''. General response on email not as efficient. ...

Sales representative

3.9786292333053 months ago

Verified

... The service and the client ...

Sales representative

3.978629233427 months ago

Verified

... There always a way to improve the AI and update the conversations between the hotel and the client. ...

Sales representative

3.9786292335447 months ago

Verified

... The service and the client ...

COO

3.9786292336652 months ago

Verified

... More smart options in showing the info to the guest would be very good. The reply to guests needs to improve as sometimes doesn't understand the question ...

Marketing

3.9463711692888 months ago

Verified

... Good solutions ...

Assistente de Marketing

3.656048588769 months ago

Verified

... We are very satisfied with HiJiffy, as the platform provides direct and efficient communication with our customers through process automation. The interface is intuitive and makes it easy to manage ...

Assistente de Marketing

3.6560485888904 months ago

Verified

... We are very satisfied with HiJiffy, as the platform provides direct and efficient communication with our customers through process automation. The interface is intuitive and makes it easy to manage ...

Assistente de Marketing

3.6560485890192 months ago

Verified

... We have noticed some flaws in the integration with Meta (Facebook and Instagram), which leads to inconsistent information transmission and chats that are not properly transferred to the HiJiffy ...

Assistente de Marketing

3.6560485891473 months ago

Verified

... We have noticed some flaws in the integration with Meta (Facebook and Instagram), which leads to inconsistent information transmission and chats that are not properly transferred to the HiJiffy server. This ends up creating some barriers in the fluidity of communication and generates confusion in customer support ...

Ass. Front Office Manager

3.5592743957239 months ago

Verified

... Robot autonomy and fast guest assistance The fact that the robot is increasingly autonomous and correct in its responses. The ease of communication with the guest, as well as the ease with which the guest can request ...

Ass. Front Office Manager

3.5592743958483 months ago

Verified

... The creation of more independent templates and campaigns without the need for contact or authorization from hijiffy. Improve the procedure for booking and requesting services from guests. ...

Reception and Quality Manager

2.914113105647 months ago

Verified

... Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy ...

Reception and Quality Manager

2.9141131057799 months ago

Verified

... At Sweet Accommodations, integration with HiJiffy has meant a radical change in our working methodology. Previously, we faced several operational challenges, such as managing the volume of manual ...

Managing director

2.3334679446121 months ago

Verified

... Not sure yet. I will need to monitor a little longer to determine what could be improved. But as far as I see, HiJiffy team are self motivated to identify what else needs to happen to be ahead of the ...

Managing director

2.333467944736 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is ...

Managing director

2.3334679448596 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is connecting people. Using HiJiffy to take care of processes enables our teams to focus on what matters most which is connecting with our guests in person when they want and need to. When our teams do not have to deal with repetitive, mindless tasks, they have more time and energy for genuine, meaningful interactions. And HiJiffy covers ...

Managing director

2.3334679449869 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is ...

Managing director

2.333467945109 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is connecting people. Using HiJiffy to take care of processes enables our team ...

Managing director

2.3334679452345 months ago

Verified

... Not sure yet. I will need to monitor a little longer to determine what could be improved. But as far as I see, HiJiffy team are self motivated to identify what else needs to happen to be ahead of the ...

Head of guest services

2.301209880843 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a ...

Head of guest services

2.3012098809733 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a ...

Head of guest services

2.3012098810984 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a ...

Director of Operations

2.3012098812287 months ago

Verified

... Convinced even the most exeptic team ...

Reservations Supervisor

2.0754034297465 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a ...

Reservations Supervisor

2.0754034298753 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests that used to consume unnecessary time via email or telephone. HiJiffy's customer support and development teams are very helpful, flexible ...

Reservations Supervisor

2.0754034299989 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests that used to consume unnecessary time via email or telephone. HiJiffy's customer support and development teams are very helpful, flexible and constantly ...

Reservations Supervisor

2.0754034301232 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a ...

Reservation Manager

1.5592743979895 months ago

Verified

... While the system strives to be efficient (and occasionally nails it), its personalization features for chatbot responses could use some serious fine-tuning. Right now, it feels more like talking to a robot with selective amnesia than an intuitive assistant. Adding more detailed metrics would also be a game changer; metrics that actually tell us something useful. The collaboration functionality? Let’s just say it’s not the smoothest ...

SALES MANAGER

1.6237905271472 months ago

Verified

... CREATE TOPICS (AN THEIR ANSWERS) WE KNOW GET ASKED AT OUR HOTEL. GENERATE A FAQ TEMPLATE THAT IS "ALIVE" TO BE INTEGRATED IN THE WEB. BETTER ASITANCE IN USING THE TOOL AND KNOWING IMPROVEMENTS (IA). ...

SALES MANAGER

1.6237905272711 months ago

Verified

... CREATE TOPICS (AN THEIR ANSWERS) WE KNOW GET ASKED AT OUR HOTEL. GENERATE A FAQ TEMPLATE THAT IS "ALIVE" TO BE INTEGRATED IN THE WEB. BETTER ASITANCE IN USING THE TOOL AND KNOWING IMPROVEMENTS (IA). ...

Receptionist

1.4947582693317 months ago

Verified

... * Most to-be-clients questions are about basic things that the bot can handle. Saving us a huge deal of time.* From what I can tell, it's pretty intuitive for the client to navigate and get to the point through the chabot.* Easy interface that allows for quick access to old ...

Room Manager

1.4625002049384 months ago

Verified

... Having worked in the hotel industry for sixteen years, most of which were in management positions, I'm very pleased with HiJiffy. The reports that it creates helps me to understand how to improve our customer ...

Room Manager

1.4625002050601 months ago

Verified

... Having worked in the hotel industry for sixteen years, most of which were in management positions, I'm very pleased with HiJiffy. The reports that it creates helps me to understand how to improve our customer response times while also giving a goal to my staff to aspire to. I also enjoy the automated services that help give the guests the level of attention that they need. The automated chat function is also easy to program and helps answer or field answers in advance for our guests. I also like that the chat bot functions allow for customization so that the guest can click or ask a specific question and be re-directed to the area that would best resolve their issue. It's also been a sort of fun professional rivalry for my associates to attempt to answer or respond to a guest first. That's something that we incorporate to improve our guest services scores but allows the associates a fun and professional away to strive for perfection. The fact that it also sends updated ...

Room Manager

1.4625002051841 months ago

Verified

... Having worked in the hotel industry for sixteen years, most of which were in management positions, I'm very pleased with HiJiffy. The reports that it creates helps me to understand how to improve our customer response times while also giving a goal to my staff to aspire to. I also enjoy the automated services that help give the guests the level of attention that they need. The automated chat function is also easy to program and helps answer or field answers in advance for our guests. I also like that the chat bot functions allow for customization so that the guest can click or ask a specific question and be re-directed to the area that would best resolve their issue. It's also been a sort of fun professional rivalry for my associates to attempt to answer or respond to a guest first. That's something that we incorporate to improve our guest services scores but allows the associates a fun and professional away to strive for perfection. The fact that it also sends ...

Room Manager

1.462500205305 months ago

Verified

... Having worked in the hotel industry for sixteen years, most of which were in management positions, I'm very pleased with HiJiffy. The reports that it creates helps me to understand how to improve our customer response times while also giving a goal to my staff to aspire to. I also enjoy the automated services that help give the guests the level of attention that they need. The automated chat function is also easy to program and helps answer or field answers in advance for our guests. I also like that the chat bot functions allow for customization so that the guest can click or ask a specific question and be re-directed to the area that would best resolve their issue. It's also been a sort of fun professional rivalry for my associates to attempt to answer or respond to a guest first. That's something that we incorporate to improve our guest services scores but allows the associates a fun and professional away to strive for perfection. The fact that it also sends updated e-mails, or notifications to management level to make sure that these requests are being followed up on is extremely helpful. Historical data and conversations also make it easier to track ...

Head of Communications

1.4302421409102 months ago

Verified

... The automated tasks and customer relations are the part, that creates most value for us and also saves time for our team. ...

IT Administrator

1.3657260120046 months ago

Verified

... Wonderful chatbot with many integrations that elevates the headache of managing guest commuications ...

IT Administrator

1.3657260121322 months ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, ...

IT Administrator

1.3657260122543 months ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, ...

IT Administrator

1.3657260123794 months ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, the chatbot starts automatically responding to client requests and handles communication very well. Integrations with WhatsApp, Instagram, Facebook, your website and Booking are all incredibly helpful to unify all the communications throughout the different mediums. AI features are great and it truly helps to organize yourself through templates, knowledge base and common ...

Global Marketing Manager

1.3657260125041 months ago

Verified

... Some custom questions that are not present, I would like to be able to create them myself. Sometimes new needs come up. ...

Global Marketing Manager

1.3657260126269 months ago

Verified

... Some custom questions that are not present, I would like to be able to create them myself. Sometimes new needs come up. ...

Reception Manager

1.3334679482437 months ago

Verified

... The entire team at Hijiffy is friendly and responsive to all requests ! The Hotel Chatbots helped us to reduce the time taken by the team to respond to the customers on the website. And to ...

Gérant

1.3334679483684 months ago

Verified

... HiJiffy, great tool to manage general requests and free up our time ...

Gérant

1.3334679484924 months ago

Verified

... Feeding the establishment with initial data through an informal exchange with the AI; An iPhone/iPad/Mac application is missing; AI should be more fluid with more precise, more personalized and more ...

Gérant

1.333467948613 months ago

Verified

... Feeding the establishment with initial data through an informal exchange with the AI; An iPhone/iPad/Mac application is missing; AI should be more fluid with more precise, more personalized and more ...

Operations Manager

10.107661506594 months ago

Verified

... The chatbot has a fantastic automatic rate of reply … we are talking about huge amount of time that our front office, public relations and reservations save in their daily routines and can focus on ...

Hotel Manager

8.6560486035301 months ago

Verified

... Since we started using HiJiffy we never bothered to reply FAQs and keeping our focus on most important thing, customer service. HiJiffy can also help with online booking! So you will never miss on ...

Owner

10.107661506889 months ago

Verified

... It's continually being updated and improved. It is pretty much all automated once you have set it up. People can ask lots of questions, and HJ will pretty much have an answer for everything. Easy to ...

Owner

10.107661507019 months ago

Verified

... It's continually being updated and improved. It is pretty much all automated once you have set it up. People can ask lots of questions, and HJ will pretty much have an answer for everything. Easy to ...

IT/Revenue

8.6237905394011 months ago

Verified

... Aside from live chat widget, HiJiffy! are able to connect with other social media channels and OTA which collate all the messages from a different platform. Having one portal to manage all these ...

IT/Revenue

8.6237905395273 months ago

Verified

... The live chat gave us another channel to communicate further with our customer even during non-office hours, the autobot are able to provide answers that customer may generally ask. ...

Reservation Manager

10.075403442878 months ago

Verified

... Good communication to supplier when needed. Tool works very good and saves a lot of working time in the regular processes. ...

Reservation Manager

10.075403442998 months ago

Verified

... Good communication to supplier when needed. Tool works very good and saves a lot of working time in the regular processes. ...

E-Commerce

10.043145378617 months ago

Verified

... With Hi Jiffy we have been able to centralized most of our conversations with our guest, from different channels, Website, Social Networks, Google profile. It allow us to respond first with the Bot ...

COO

8.0431453787519 months ago

Verified

... Of course there is always room for improvement (as HiJiffy did by adding the export fetaure) and we could use a bit more flexibility on the metrics of the dashboard. It would be great to be able to get specific feedback on which topics are correctly ...

COO

8.0431453788807 months ago

Verified

... Of course there is always room for improvement (as HiJiffy did by adding the export fetaure) and we could use a bit more flexibility on the metrics of the dashboard. It would be great to be able to get specific feedback on which topics ...

General Manager

8.236693766101 months ago

Verified

... SAVES US TIME ...

General Manager

8.2366937662231 months ago

Verified

... Its very user friendly and helps us responding to customers quickly. It saves us a lot of time with the chatbots ...

Trainee eCommerce & Digital Marketing

7.8495969921681 months ago

Verified

... 1)Recognition of key words and phrases; 2)Adaptation to some unusual customers behavior (e.g. scrolling up and changings choices within a flow); 3)Ability to search for an agent's name by typing a ...

Trainee eCommerce & Digital Marketing

7.8495969922917 months ago

Verified

... 1)Recognition of key words and phrases; 2)Adaptation to some unusual customers behavior (e.g. scrolling up and changings choices within a flow); 3)Ability to search for an agent's name by typing a name inside the console when it is necessary to assign ...

reservations supervisor

4.6237905408035 months ago

Verified

... I think the chatbot can improve. We repeat ourselves often even though we have added the responses. I also think we should be able to paste screenshots in the chat instead of having to save it to the ...

reservations supervisor

4.6237905409237 months ago

Verified

... I think the chatbot can improve. We repeat ourselves often even though we have added the responses. I also think we should be able to paste screenshots in the chat instead of having to save it to the ...

reservations supervisor

4.6237905410469 months ago

Verified

... We love using the chat to communiate with our guests. I love that you can edit the reply after sending, since we all make mistakes sometimes. I also like how fast the responses post. Most of our ...

Reservations

4.0108873153633 months ago

Verified

... Fantastic program, live chat makes life so much easier to respond to guests in real time, Love the website booking automation, fantastic support from the HiJiffy team ...

Manager

2.301209896126 months ago

Verified

... Easy to manage all the chatbot respond by completing the hotel information. Reduce your respond time and full control of all guest messages. ...

Manager

2.3012098962481 months ago

Verified

... Easy to manage all the chatbot respond by completing the hotel information. Reduce your respond time and full control of all guest messages. ...

IrriSarri Land

2.0431453802483 months ago

Verified

... We met Hijiffy 4 years ago and since last year we have been working with them. Commissioning was simple and very fast. As in all chatbots, it requires you to be on top so that the responses to ...

IrriSarri Land

2.0431453803737 months ago

Verified

... We met Hijiffy 4 years ago and since last year we have been working with them. Commissioning was simple and very fast. As in all chatbots, it requires you to be on top so that the responses to customers are as accurate as possible. They help us with each of our queries and together we adapt the system to our needs. We use Hijiffy for: chatbot, virtual concierge, postal manager... we are an all-in-one that greatly ...

Marketing & Sales Director

11.236693767592 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically ...

Marketing & Sales Director

11.236693767714 months ago

Verified

... How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries. ...

Marketing & Sales Director

11.236693767839 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those ...

Marketing & Sales Director

11.236693767966 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those ...

Marketing & Sales Director

11.236693768088 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those ...

Marketing Project Manager

9.6237905424029 months ago

Verified

... Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score ...

Marketing Project Manager

9.6237905425231 months ago

Verified

... Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score ...

Operations Manager

9.204435703943 months ago

Verified

... I like that the software has a lot of option to set up automatedmessage, It's also user friendly and adding additional staff is easy. ...

frontdesk Manager

9.2044357040797 months ago

Verified

... Everything perfect, it is quick and efficient. you can have more information from the guest. and they can make their request. ...

frontdesk Manager

9.2044357042074 months ago

Verified

... Nothing, I think everything is ok! we could have templates created to be able to answer customers with frequently asked questions. ...

Director

8.623790543047 months ago

Verified

... it would be great to automate communication a bit more in terms of scheduled mail ...

Director

8.6237905431676 months ago

Verified

... Finn Lough optimises guest communication ...

Revenue Manager

8.0108873174825 months ago

Verified

... Preferred partner to create unique experiences ...

Revenue Manager

8.0108873176042 months ago

Verified

... Continue to create more FQAS so that all customer questions are answered. When developing more complex solutions, customers will inevitably start to ask more complex questions. ...

Revenue Manager

8.0108873177255 months ago

Verified

... Hijiffy is a great partner and its solutions help us create a unique experience. We do not have unlimited human resources, therefore these solutions help a lot in managing the customer journey. ...

Revenue Manager

8.0108873178476 months ago

Verified

... Hijiffy is a great partner and its solutions help us create a unique experience. We do not have unlimited human resources, therefore these solutions help a lot in managing the customer journey. ...

Owner

7.9463711889382 months ago

Verified

... We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather all the customer communication channels (Whatsapp, Booking.com, Facebook, Instagram, Webchat) into one platform. In addition, the campai ...

Director of Operations

7.8495969955149 months ago

Verified

... It has enhanced our guest support, providing efficient service 24/7. We highly recommend it for its reliability and user-friendly interface. We are highly satisfied with Hijiffy as our hotel's chatbot ...

Commercial Strategy Executive

6.6237905440233 months ago

Verified

... All chats (facebook, instagram, website) being summarized on one back end is very helpful, the chatbot provides prompt responses to guest queries. The chatbot function created much higher demand in ...

Commercial Strategy Executive

6.6237905441439 months ago

Verified

... The chatbot learning and automation is still not 100%, sometimes answering guest with the same wrong answer several times or not recognizing what answer to use. This is being reported case by case. ...

Commercial Strategy Executive

6.6237905442746 months ago

Verified

... The chatbot learning and automation is still not 100%, sometimes answering guest with the same wrong answer several times or not recognizing what answer to use. This is being reported case by case. ...

Commercial Strategy Executive

6.6237905443963 months ago

Verified

... The chatbot learning and automation is still not 100%, sometimes answering guest with the same wrong answer several times or not recognizing what answer to use. This is being reported case by case. ...

1Call Centre Manager

4.2044357058147 months ago

Verified

... Variety of functionalities. Campaign and ChatBot answers can be set up easily. Easy to operate to all agents. Package can cover whatsapp charges. ...

1Call Centre Manager

4.2044357059371 months ago

Verified

... Variety of functionalities. Campaign and ChatBot answers can be set up easily. Easy to operate to all agents. Package can cover whatsapp charges. ...

Sales representative

3.9786292544571 months ago

Verified

... The service and the client ...

VP of Sales and Revenue Strategy

3.9463711900631 months ago

Verified

... HiJiffy not only helps us to automate some of our cutomer interactions, it also helps centralize this communication so that we can identify any systemic issues and work to solve them. It has also ...

VP of Sales and Revenue Strategy

3.9463711901915 months ago

Verified

... Customer service from the HiJiffy team is fantastic, the only thing I would change is some more advanced analytics on the performance of the automation. ...

VP of Sales and Revenue Strategy

3.9463711903121 months ago

Verified

... Customer service from the HiJiffy team is fantastic, the only thing I would change is some more advanced analytics on the performance of the automation. ...

Ass. Front Office Manager

3.5592744162399 months ago

Verified

... Robot autonomy and fast guest assistance The fact that the robot is increasingly autonomous and correct in its responses. The ease of communication with the guest, as well as the ease with which the ...

Ass. Front Office Manager

3.5592744163639 months ago

Verified

... The creation of more independent templates and campaigns without the need for contact or authorization from hijiffy. Improve the procedure for booking and requesting services from guests. ...

Reception and Quality Manager

2.9141131261623 months ago

Verified

... At Sweet Accommodations, integration with HiJiffy has meant a radical change in our working methodology. Previously, we faced several operational challenges, such as managing the volume of manual ...

Reception and Quality Manager

2.9141131262866 months ago

Verified

... At Sweet Accommodations, integration with HiJiffy has meant a radical change in our working methodology. Previously, we faced several operational challenges, such as managing the volume of manual messages we had to send to all guests of our multiple properties, which are located in various cities. This manual process not only slowed down our receptionists’ work considerably, but also prevented us from offering our guests a personalized and efficient service. With the implementation of HiJiffy, we have succeeded in significantly reducing the workload of our team. This has allowed us to not only free up valuable time for our receptionists, but also increase our guests’ response rate, greatly improving the level of customer service and satisfaction. HiJiffy has been instrumental in optimizing our communication, allowing us to address one of our biggest challenges — the unification ...

Recepcionist

2.817338932861 months ago

Verified

... The information that reaches the hotel from customers. The name should be more specified, and when it comes to hotel reviews, there should be more information about who made them. ...

Managing director

2.3334679652509 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is connecting people. Using HiJiffy to take care ...

Managing director

2.3334679653816 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is connecting people. Using HiJiffy to take care of processes enables our teams to focus on what matters most which is connecting with our guests in person when they want and need to. When our teams do not have to deal with repetitive, mindless tasks, they have more time and energy for genuine, meaningful interactions. And HiJiffy covers themselves in glory when it comes to efficiently ...

Head of guest services

2.3012099009875 months ago

Verified

... Increasing the response rate regarding some of our suggestions would be really helpful and suggestions of online trainings regarding different employee groups. Add new OTA platform integrations ...

Guest experience manager

2.2366937720751 months ago

Verified

... Amazing automate chatbot ...

Guest experience manager

2.2366937722047 months ago

Verified

... we have chatbot 100% automatic, however it sometimes fail. Nonetheless, the support team is always the best service and help us solve any issues in the best and fastest way. ...

Reservations Supervisor

2.0754034497491 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a ...

Reservations Supervisor

2.0754034498734 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction ...

Reservations Supervisor

2.0754034499948 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a ...

Reservations Supervisor

2.0754034501273 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests ...

Reservation Manager

1.5592744179921 months ago

Verified

... HiJiffy is an intuitive tool (97% of the time) that aims to facilitate communication with guests through its Guest Messaging Software. Its ability to centralize messages from multiple platforms and respond automatically to FAQs almost always reduces response times and improves the customer service experience unless, of course, it decides to throw a tantrum and disconnect on meta platforms. The chatbot is particularly… creative when handling ...

Reservation Manager

1.5592744181172 months ago

Verified

... HiJiffy is an intuitive tool (97% of the time) that aims to facilitate communication with guests through its Guest Messaging Software. Its ability to centralize messages from multiple platforms and respond automatically to FAQs almost always reduce ...

Reservation Manager

1.5592744182378 months ago

Verified

... HiJiffy is an intuitive tool (97% of the time) that aims to facilitate communication with guests through its Guest Messaging Software. Its ability to centralize messages from multiple platforms and respond ...

SALES MANAGER

1.623790547391 months ago

Verified

... CREATE TOPICS (AN THEIR ANSWERS) WE KNOW GET ASKED AT OUR HOTEL. GENERATE A FAQ TEMPLATE THAT IS "ALIVE" TO BE INTEGRATED IN THE WEB. BETTER ASITANCE IN USING THE TOOL AND KNOWING IMPROVEMENTS (IA). ...

Executive Chef

1.3979840959061 months ago

Verified

... What stands out most about HiJiffy is its ability to transform guest communication. The AI-driven platform makes interactions smooth and efficient, enhancing guest satisfaction while also ...

IT Administrator

1.3657260315099 months ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, ...

IT Administrator

1.3657260316301 months ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, ...

IT Administrator

1.3657260317533 months ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, the chatbot starts automatically ...

Sales coordinator

1.2689518383281 months ago

Verified

... the understanding of the robot. sometimes our potencial clients get really upset because the robot is not clear and repeat the questions. ...

Reservation and Revenue manager

1.1721776449018 months ago

Verified

... The Hijiffy chatbot: a real time saver in processing customer requests and a radical reduction in the number of emails received since its implementation ...

Reservations and Revenue Manager

2.3334679771983 months ago

Verified

... Further integration with additional apps or channels such as Viber will further boost its effectiveness in centralizing guest messaging. An Asia Pacific support team would also be beneficial due to ...

Operations Manager

10.10766152575 months ago

Verified

... As for the time being we are very happy with the product. From the messaging hub to the chatbot services they both deliver what we ezpect ...

Hotel Manager

8.6560486226688 months ago

Verified

... Integrate with more & more OTAs so all questions are answered in one place. Currently integrating with limited channels that's already helping a lot. ...

Hotel Manager

8.6560486227964 months ago

Verified

... Integrate with more & more OTAs so all questions are answered in one place. Currently integrating with limited channels that's already helping a lot. ...

Hotel Manager

8.6560486229234 months ago

Verified

... Integrate with more & more OTAs so all questions are answered in one place. Currently integrating with limited channels that's already helping a lot. ...

Reservation Manager

10.075403461759 months ago

Verified

... Some more possibilites of chat inquiries what could be defined on your own e.g. for hotel specific topics and offers ...

Commercial Director

8.6237905586559 months ago

Verified

... We have been using HiJiffy's live chat module to improve our customers booking journey. The tool provides us with a 24/7 seamless chat bot solution. ...

E-Commerce

10.04314539749 months ago

Verified

... With Hi Jiffy we have been able to centralized most of our conversations with our guest, from different channels, Website, Social Networks, Google profile. It allow us to respond first with the Bot ...

E-Commerce

10.043145397615 months ago

Verified

... With Hi Jiffy we have been able to centralized most of our conversations with our guest, from different channels, Website, Social Networks, Google profile. It allow us to respond first with the Bot ...

Manager

2.3012099138654 months ago

Verified

... Connectivity with FB messenger need to fix, it's always lost communication with FB Messenger. Support Team need to be service 24/7 ...

Manager

2.3012099140009 months ago

Verified

... Connectivity with FB messenger need to fix, it's always lost communication with FB Messenger. Support Team need to be service 24/7 ...

Manager

2.3012099141267 months ago

Verified

... Connectivity with FB messenger need to fix, it's always lost communication with FB Messenger. Support Team need to be service 24/7 ...

Manager

2.3012099142492 months ago

Verified

... Connectivity with FB messenger need to fix, it's always lost communication with FB Messenger. Support Team need to be service 24/7 ...

IrriSarri Land

2.0431453982594 months ago

Verified

... An all-in-one that adapts to our needs ...

Marketing & Sales Director

11.236693785493 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically attend to user queries on our website, with a 90% rate of automation and satisfaction, helping to decongest our telephone call reception. Communication via WhatsApp, together with the integration with our PMS, has allowed us to reach online check-in rates of 60%, allowing us to eliminate reception queues. HiJiffy stands out for its ability to integrate ...

Marketing & Sales Director

11.236693785621 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically attend to user queries on our website, with a 90% rate of automation and satisfaction, helping to decongest our telephone call reception. Communication via WhatsApp, together with the integration with our PMS, has allowed us to reach online check-in rates of 60%, allowing us to eliminate reception queues. HiJiffy stands out for its ability to integrate in a flexible ...

Marketing Project Manager

9.6237905599418 months ago

Verified

... - Would like to the ability for guests to opt out of marketing comms through the chatbot. Currently we are having to do this manually by removing their number from the PMS and adding it to notes so ...

Hospitality Manager

9.2044357213579 months ago

Verified

... HiJiffy added to our website ...

Owner

7.9463712053536 months ago

Verified

... We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather ...

Owner

7.9463712054757 months ago

Verified

... We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather all the customer ...

Owner

7.9463712055992 months ago

Verified

... We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather all the customer communication channels ...

Owner

7.9463712057195 months ago

Verified

... We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather all the customer ...

Owner

7.9463712058404 months ago

Verified

... It would be useful to select our language (e.g. Greek) and read all the messages of the customer in Greek (this is already done) and write in Greek and the customer would get the message in it's ...

Director of Operations

7.8495970124164 months ago

Verified

... It has enhanced our guest support, providing efficient service 24/7. We highly recommend it for its reliability and user-friendly interface. We are highly satisfied with Hijiffy as our hotel's chatbot solution. It has greatly improved guest interaction and support by providing prompt and efficient service around the clock. They helped us with the implementation ...

Director of Operations

7.8495970125444 months ago

Verified

... It has enhanced our guest support, providing efficient service 24/7. We highly recommend it for its reliability and user-friendly interface. We are highly satisfied with Hijiffy as our hotel's chatbot solution. It has greatly improved guest interaction and support by providing prompt and efficient service around the clock. They helped us with the implementation ...

IT Administration

7.1076615288004 months ago

Verified

... Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge ...

IT Administration

7.1076615289232 months ago

Verified

... I love that the team is always looking into adding new features and keeping up with AI innovations. One thing that I would personally appreciate, is inclusion of Booking,Expedia communications ...

IT Administration

7.1076615290547 months ago

Verified

... I love that the team is always looking into adding new features and keeping up with AI innovations. One thing that I would personally appreciate, is inclusion of Booking,Expedia communications through direct partnerships ...

IT Administration

7.1076615291831 months ago

Verified

... I love that the team is always looking into adding new features and keeping up with AI innovations. One thing that I would personally appreciate, is inclusion of Booking,Expedia communications through direct ...

IT Administration

7.1076615293056 months ago

Verified

... I love that the team is always looking into adding new features and keeping up with AI innovations. One thing that I would personally appreciate, is inclusion of Booking,Expedia communications ...

IT Administration

7.1076615294291 months ago

Verified

... Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge ...

Commercial Strategy Executive

6.623790561819 months ago

Verified

... All chats (facebook, instagram, website) being summarized on one back end is very helpful, the chatbot provides prompt responses to guest queries. The chatbot function created much higher demand in guests queries which helps to clarify guest requests prior booking and arrival. The HiJiffy chatbot provides prompt responses to guest queries, significantly improving efficiency. The HiJiffy team is genuinely interested in our feedback and ideas for improvement. Overall, HiJiffy’s integration ...

chief financial officer

5.9786292716204 months ago

Verified

... 1.- To close open balance with authorization in credit card 2.- survey about the most importants features in the hotel 3. orders in room service 4. booking in the shuttle ...

1Call Centre Manager

4.204435723355 months ago

Verified

... Variety of functionalities. Campaign and ChatBot answers can be set up easily. Easy to operate to all agents. Package can cover whatsapp charges. ...

VP of Sales and Revenue Strategy

3.9463712073559 months ago

Verified

... HiJiffy not only helps us to automate some of our cutomer interactions, it also helps centralize this communication so that we can identify any systemic issues and work to solve them. It has also ...

Assistente de Marketing

3.6560486268384 months ago

Verified

... We are very satisfied with HiJiffy, as the platform provides direct and efficient communication with our customers through process automation. The interface is intuitive and makes it easy to manage customer needs through useful tools for those who work with HiJiffy. Real-time monitoring of interactions helps us respond quickly to customer queries. In addition to these aspects, personalized messages and integration ...

Assistente de Marketing

3.6560486269724 months ago

Verified

... We have noticed some flaws in the integration with Meta (Facebook and Instagram), which leads to inconsistent information transmission and chats that are not properly transferred to the HiJiffy ...

Assistente de Marketing

3.6560486270998 months ago

Verified

... We have noticed some flaws in the integration with Meta (Facebook and Instagram), which leads to inconsistent information transmission and chats that are not properly transferred to the HiJiffy ...

Assistente de Marketing

3.656048627223 months ago

Verified

... We are very satisfied with HiJiffy, as the platform provides direct and efficient communication with our customers through process automation. The interface is intuitive and makes it easy to manage customer needs through useful tools for those who work with HiJiffy. Real-time monitoring of interactions helps us respond quickly to customer queries. In addition to these aspects, personalized messages and integration ...

Assistente de Marketing

3.656048627354 months ago

Verified

... We have noticed some flaws in the integration with Meta (Facebook and Instagram), which leads to inconsistent information transmission and chats that are not properly transferred to the HiJiffy server ...

Assistente de Marketing

3.6560486274839 months ago

Verified

... We have noticed some flaws in the integration with Meta (Facebook and Instagram), which leads to inconsistent information transmission and chats that are not properly transferred to the HiJiffy ...

Reception and Quality Manager

2.9141131437381 months ago

Verified

... Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy ...

Reception and Quality Manager

2.9141131438613 months ago

Verified

... Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy ...

Deputy CEO

2.7850808859173 months ago

Verified

... It's not just an improvement for Hijiffy, but for all the HotelTech industry : APIs, sometimes it's hard to connect two tech partners together... ...

Deputy CEO

2.7850808860391 months ago

Verified

... It's not just an improvement for Hijiffy, but for all the HotelTech industry : APIs, sometimes it's hard to connect two tech partners together... ...

Head of guest services

2.3012099184207 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a ...

Head of guest services

2.3012099185443 months ago

Verified

... Increasing the response rate regarding some of our suggestions would be really helpful and suggestions of online trainings regarding different employee groups. Add new OTA platform integrations ...

Head of guest services

2.301209918666 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a ...

Reservations Supervisor

2.0754034671826 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests that used to consume unnecessary time via email or telephone. HiJiffy's customer support and development teams are very helpful, flexible and constantly available to analyze and adapt to our different requests and specifications. This year we had a major ...

Reservations Supervisor

2.0754034673081 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests that used to consume unnecessary time via email or telephone. HiJiffy's customer support and development teams are very helpful, flexible and constantly available to analyze and adapt to our different requests and specifications. This year we had a major challenge with our Contact Center's full migration to Sales Force, requiring a close ...

Reservations Supervisor

2.0754034674324 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests that used to consume unnecessary time via email or telephone. HiJiffy's customer support and development ...

Reservations Supervisor

2.0754034675579 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests that used to consume unnecessary time via email or telephone. HiJiffy's customer support and development teams are very helpful, flexible and constantly available to analyze and adapt to our different requests and specifications. This year we had a major challenge with our Contact Center's full ...

Reservations Supervisor

2.0754034676908 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests that used to consume unnecessary time via email or telephone. HiJiffy's customer support and development teams are very helpful, flexible and constantly available to analyze and adapt to our different requests and specifications. This year we had a major challenge with our Contact ...

Reservations Supervisor

2.0754034678121 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales ...

Reservation Manager

1.5592744356765 months ago

Verified

... HiJiffy is an intuitive tool (97% of the time) that aims to facilitate communication with guests through its Guest Messaging Software. Its ability to centralize messages from multiple platforms and ...

Reservation Manager

1.5592744357971 months ago

Verified

... HiJiffy is an intuitive tool (97% of the time) that aims to facilitate communication with guests through its Guest Messaging Software. Its ability to centralize messages from multiple platforms and respond automatically to FAQs almost always reduces response times and improves the customer service experience unless, of course, it decides to throw a tantrum and disconnect ...

SALES MANAGER

1.6237905649593 months ago

Verified

... CREATE TOPICS (AN THEIR ANSWERS) WE KNOW GET ASKED AT OUR HOTEL. GENERATE A FAQ TEMPLATE THAT IS "ALIVE" TO BE INTEGRATED IN THE WEB. BETTER ASITANCE IN USING THE TOOL AND KNOWING IMPROVEMENTS (IA). ...

IT Administrator

1.3657260489546 months ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, ...

IT Administrator

1.3657260490741 months ago

Verified

... Wonderful chatbot with many integrations that elevates the headache of managing guest commuications ...

IT Administrator

1.3657260491932 months ago

Verified

... Wonderful chatbot with many integrations that elevates the headache of managing guest commuications ...

IT Administrator

1.3657260493272 months ago

Verified

... Wonderful chatbot with many integrations that elevates the headache of managing guest commuications ...

IT Administrator

1.3657260494471 months ago

Verified

... Wonderful chatbot with many integrations that elevates the headache of managing guest commuications ...

Reception Manager

1.333467985053 months ago

Verified

... The entire team at Hijiffy is friendly and responsive to all requests ! The Hotel Chatbots helped us to reduce the time taken by the team to respond to the customers on the website. And to communicate ...

Reception Manager

1.3334679851766 months ago

Verified

... The entire team at Hijiffy is friendly and responsive to all requests ! The Hotel Chatbots helped us to reduce the time taken by the team to respond to the customers on the website. And to communicate through Socia medias ...

Gérant

1.3334679853084 months ago

Verified

... The Communication Hub format with the integration of the tool on several platforms (e-mail, chatbot, instagram and facebook, booking and whatsapp) ...

Reservations and Revenue Manager

2.3334679949447 months ago

Verified

... Great AI Chatbot! ...

Reservations and Revenue Manager

2.3334679951389 months ago

Verified

... The Chatbot AI is intuitive. The console and and system is very straightforward to use. It helps improve our response time and helps our team's efficiency in dealing with inquiries. ...

Reservations and Revenue Manager

2.3334679952849 months ago

Verified

... Great AI Chatbot! ...

Hotel Manager

8.6560486405772 months ago

Verified

... Keep your focus on customer service & Let HiJiffy take care of FAQs & even online booking, How good is that! :) ...

Owner

10.107661543943 months ago

Verified

... It's continually being updated and improved. It is pretty much all automated once you have set it up. People can ask lots of questions, and HJ will pretty much have an answer for everything. Easy to ...

Owner

10.107661544074 months ago

Verified

... I don't think that there is much more that can be improved. Its all being really well done. We are very happy with it ...

IT/Revenue

8.6237905764542 months ago

Verified

... The live chat gave us another channel to communicate further with our customer even during non-office hours, the autobot are able to provide answers that customer may generally ask. ...

IT/Revenue

8.6237905765797 months ago

Verified

... Aside from live chat widget, HiJiffy! are able to connect with other social media channels and OTA which collate all the messages from a different platform. Having one portal to manage all these ...

IT/Revenue

8.6237905767174 months ago

Verified

... I guess on reporting tool, I hope that the dashboard are able to provide more flexibility to customise it since we are managing different hotels and currency. For live chat, I hope there is an option for the widget to be accessible by qr ...

Reservation Manager

10.075403480064 months ago

Verified

... Good communication to supplier when needed. Tool works very good and saves a lot of working time in the regular processes. ...

Reservation Manager

10.075403480186 months ago

Verified

... Some more possibilites of chat inquiries what could be defined on your own e.g. for hotel specific topics and offers ...

E-Commerce

10.043145415797 months ago

Verified

... At the moment, the tool covers our actual needs. Lets see what the tool can offer in the coming future. ...

COO

8.0431454159244 months ago

Verified

... We've been using HiJiffy for a few years now and we really appreciate how it took off a good share of all the customer requests for which a simple answer can be made available. Although HiJiffy ...

Trainee eCommerce & Digital Marketing

7.8495970289509 months ago

Verified

... The chatbot is a time-saver for our hotels teams. ...

reservations supervisor

4.6237905774668 months ago

Verified

... HiJiffy chat is great! ...

Marketing & Sales Director

11.236693803403 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically attend to user queries on our website, with a 90% rate of automation and satisfaction, helping to decongest our telephone call reception. Communication via WhatsApp, together with the integration with our PMS, has allowed us to reach online check-in rates of 60%, allowing us to eliminate reception queues. HiJiffy stands out for its ability to integrate in a flexible way with other systems, such as booking engines or PMS, which is essential for automation not only for the customer, but also to affect our internal processes effectively. And finally, its extranet allows for a detailed ...

Marketing & Sales Director

11.236693803529 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically attend to user queries on our website, with a 90% rate of automation and satisfaction ...

Marketing & Sales Director

11.236693803654 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically attend to user queries on our website, with a 90% rate ...

Marketing & Sales Director

11.236693803777 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically attend to user queries on our website, with a 90% rate of automation and satisfaction, helping to decongest ...

Communications Manager

10.978629287768 months ago

Verified

... Online check-ins up 200% with HiJiffy ...

Communications Manager

10.97862928789 months ago

Verified

... Online check-ins up 200% with HiJiffy ...

Communications Manager

10.978629288008 months ago

Verified

... HiJiffy has been both for Hotel Gran Bilbao and Hotel Ciudad de Burgos the boost we needed to help us achieve our online check in goals and process automation goals. Thanks to its "In-Stay" module, we can communicate with our customers via WhatsApp in the least intrusive and most convenient way possible for them, making their stay also have a positive online experience. The chatbot on our websites has also helped us to free ...

Marketing Project Manager

9.6237905784513 months ago

Verified

... Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score ...

Marketing Project Manager

9.623790578573 months ago

Verified

... Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score ...

Marketing Project Manager

9.623790578691 months ago

Verified

... Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score ...

Marketing Project Manager

9.6237905788127 months ago

Verified

... Our journey with the implementation was fantastic. While we're still navigating our way through the solution, each step brings us closer to mastery. Engaging our entire operations team in the setup ...

Marketing Project Manager

9.6237905789415 months ago

Verified

... Our journey with the implementation was fantastic. While we're still navigating our way through the solution, each step brings us closer to mastery. Engaging our entire operations team in the setup was instrumental in achieving a remarkable CSAT score. Beyond witnessing tangible results, building trust and confidence stems from understanding the broader ...

Operations Manager

9.2044357403495 months ago

Verified

... The Great Yosemite Review ...

frontdesk Manager

9.2044357404764 months ago

Verified

... Everything Ok ...

frontdesk Manager

9.2044357406019 months ago

Verified

... Everything Ok ...

Director

8.6237905794366 months ago

Verified

... Finn Lough optimises guest communication ...

Owner

7.9463712247196 months ago

Verified

... HiJiffy is as useful and friendly as it's team ...

Owner

7.9463712248544 months ago

Verified

... It would be useful to select our language (e.g. Greek) and read all the messages of the customer in Greek (this is already done) and write in Greek and the customer would get the message in it's language. For example, if he is Italian in the reservation, he should receive the message in Italian. (2) In addition, during his stay in our hotel, it would be helpful to change the name ...

Owner

7.9463712249821 months ago

Verified

... We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather all the customer communication channels (Whatsapp, Booking.com, Facebook, Instagram, Webchat) into one platform. In addition, the campaigns and the guest journey is working more than properly and it builds a very good first ...

GM

7.6237905799414 months ago

Verified

... The system works quite well. Sometimes the notifications are duplicated. Unwelcome marketing activity on the chat ...

GM

7.6237905800646 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

GM

7.6237905801852 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

GM

7.6237905803028 months ago

Verified

... good but not great ...

GM

7.6237905804376 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

GM

7.6237905805608 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

IT Administration

7.1076615484267 months ago

Verified

... Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge ...

IT Administration

7.1076615485517 months ago

Verified

... Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge database of our hotel in one accessible format, and always bringing forward the best tools for adjusting the FAQ topics, translation, and knowledge extraction from our internal documents. This is a fantastic piece of software that we are incredible ...

IT Administration

7.1076615486824 months ago

Verified

... Straightforward, easy to setup, continuous innovation and features ...

IT Administration

7.107661548806 months ago

Verified

... Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge ...

Commercial Strategy Executive

6.6237905811884 months ago

Verified

... All chats (facebook, instagram, website) being summarized on one back end is very helpful, the chatbot provides prompt responses to guest queries. The chatbot function created much higher demand in ...

Commercial Strategy Executive

6.6237905813265 months ago

Verified

... All chats (facebook, instagram, website) being summarized on one back end is very helpful, the chatbot provides prompt responses to guest queries. The chatbot function created much higher demand in guests queries which helps to clarify guest requests prior booking and arrival. The HiJiffy chatbot provides prompt responses to guest queries, significantly improving efficiency. The HiJiffy team is genuinely interested in our feedback and ideas for improvement. Overall, HiJiffy’s integration has streamlined our communication processes and improved ...

chief financial officer

5.9786292911283 months ago

Verified

... The most important to use is for give quickly answer to guest 24/07. We would like to offer all information as soon as possible to make the decision to stay in our hotel. ...

chief financial officer

5.9786292912507 months ago

Verified

... The most important to use is for give quickly answer to guest 24/07. We would like to offer all information as soon as possible to make the decision to stay in our hotel. ...

chief financial officer

5.9786292913751 months ago

Verified

... The most important to use is for give quickly answer to guest 24/07. We would like to offer all information as soon as possible to make the decision to stay in our hotel. ...

1Call Centre Manager

4.2044357431153 months ago

Verified

... Variety of functionalities. Campaign and ChatBot answers can be set up easily. Easy to operate to all agents. Package can cover whatsapp charges. ...

1Call Centre Manager

4.2044357432508 months ago

Verified

... Variety of functionalities. Campaign and ChatBot answers can be set up easily. Easy to operate to all agents. Package can cover whatsapp charges. ...

Sales representative

3.9786292917622 months ago

Verified

... The service and the client ...

Sales representative

3.9786292918899 months ago

Verified

... The easy communication between the client, the chatbot it's the fast way for inform the client. It's a saver time for all the partners. ...

Marketing

3.946371227497 months ago

Verified

... Good solutions for hotels: pre, in and post stay messaging for clients and bots to inform travelers. Good technical support and attention. I recommend it. ...

Marketing

3.946371227621 months ago

Verified

... In general, ok, but it should be easier to obtain user usage statistics and edit messages without resorting to technical support ...

VP of Sales and Revenue Strategy

3.9463712277445 months ago

Verified

... HiJiffy not only helps us to automate some of our cutomer interactions, it also helps centralize this communication so that we can identify any systemic issues and work to solve them. It has also proven to be an extermely productive ...

VP of Sales and Revenue Strategy

3.9463712278793 months ago

Verified

... HiJiffy not only helps us to automate some of our cutomer interactions, it also helps centralize this communication so that we can identify any systemic issues and work to solve them. It has also proven to be an extermely productive ...

VP of Sales and Revenue Strategy

3.9463712280007 months ago

Verified

... HiJiffy not only helps us to automate some of our cutomer interactions, it also helps centralize this communication so that we can identify any systemic issues and work to solve them. It has also ...

Assistente de Marketing

3.6560486474802 months ago

Verified

... We are very satisfied with HiJiffy, as the platform provides direct and efficient communication with our customers through process automation. The interface is intuitive and makes it easy to manage customer needs through useful tools for those who work with HiJiffy. Real-time monitoring of interactions helps us respond quickly to customer queries. In addition to these aspects, personalized messages and integration with different communication channels make the customer experience even more meaningful. It is through these processes that team productivity increases and, consequently, improves ...

Assistente de Marketing

3.656048647606 months ago

Verified

... We have noticed some flaws in the integration with Meta (Facebook and Instagram), which leads to inconsistent information transmission and chats that are not properly transferred to the HiJiffy server. This ends up creating some barriers in the fluidity of communication and generates confusion in customer support. However, this is just one aspect that could be improved and does not diminish the quality of the service that HiJiffy offers. With small ...

Assistente de Marketing

3.6560486477289 months ago

Verified

... Very satisfactory experience ...

Assistente de Marketing

3.6560486478573 months ago

Verified

... We have noticed some flaws in the integration with Meta (Facebook and Instagram), which leads to inconsistent information transmission and chats that are not properly transferred to the HiJiffy server. This ends up creating some barriers in the fluidity of communication and generates confusion in customer support. However, this is just one aspect that could be improved and does not diminish ...

Ass. Front Office Manager

3.5592744544332 months ago

Verified

... The creation of more independent templates and campaigns without the need for contact or authorization from hijiffy. Improve the procedure for booking and requesting services from guests. ...

Reception and Quality Manager

2.9141131642346 months ago

Verified

... Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy ...

Reception and Quality Manager

2.9141131643593 months ago

Verified

... Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy ...

Reception and Quality Manager

2.9141131644885 months ago

Verified

... Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy ...

Reception and Quality Manager

2.9141131646117 months ago

Verified

... Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy ...

Reception and Quality Manager

2.9141131647319 months ago

Verified

... At Sweet Accommodations, integration with HiJiffy has meant a radical change in our working methodology. Previously, we faced several operational challenges, such as managing the volume of manual messages we had to send to all guests of our multiple properties, which are located in various cities. This manual process not only slowed down our receptionists’ work considerably, but also prevented us from offering our guests a personalized ...

Reception and Quality Manager

2.9141131648551 months ago

Verified

... Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy ...

Reception and Quality Manager

2.9141131649854 months ago

Verified

... At Sweet Accommodations, integration with HiJiffy has meant a radical change in our working methodology. Previously, we faced several operational challenges, such as managing the volume of manual messages we had to send to all guests of our multiple properties, which are located in various cities. This manual process not only slowed down our receptionists’ work considerably, but also prevented us from offering our guests a personalized and efficient service. With the implementation of HiJiffy, we have succeeded in significantly reducing the workload of our team. This has allowed us to not only free up valuable time for our receptionists, but also increase our guests’ response rate, greatly improving the level of customer service and satisfaction. HiJiffy has been instrumental in optimizing our communication, allowing us to address one of our biggest challenges — the unification and centralization of all our guests’ messages, no matter where their accommodation is. This innovative platform has allowed our entire reception and management team to access the messages of any guest, regardless of the city in which they are being hosted. This centralized management capability has facilitated a faster ...

Reception and Quality Manager

2.914113165115 months ago

Verified

... At Sweet Accommodations, integration with HiJiffy has meant a radical change in our working methodology. Previously, we faced several operational challenges, such as managing the volume of manual messages we had to send to all guests of our multiple properties, which are located in various cities. This manual process not only slowed down our receptionists’ work considerably, but also prevented us from offering our guests a personalized and efficient service. With the implementation of HiJiffy, we have succeeded in significantly reducing the workload of our team. This has allowed us to not only free up valuable time for our receptionists, but also increase our guests’ response rate, greatly improving the level of customer service and satisfaction. HiJiffy has been instrumental in optimizing our communication, allowing us to address one of our biggest challenges — the unification and centralization of all our guests’ messages, no matter where their accommodation is. This innovative platform has allowed our entire reception and management team to access the messages of any guest, regardless of the city in which they are being hosted. This centralized management capability has facilitated a faster and more coherent response to our guests’ needs, improving operational efficiency and the customer experience. In short, HiJiffy has been a key tool in our development ...

Deputy CEO

2.7850809071763 months ago

Verified

... It's not just an improvement for Hijiffy, but for all the HotelTech industry : APIs, sometimes it's hard to connect two tech partners together... ...

Managing director

2.3334680040752 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is connecting people. Using HiJiffy to take care of processes enables our teams to focus on what matters most which is connecting with our guests in person when they want and need to. When our teams do not have to deal with repetitive, mindless tasks, they have more time and energy for genuine ...

Managing director

2.3334680042148 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is connecting people. Using HiJiffy to take care of processes enables our teams to focus on what matters ...

Managing director

2.3334680043384 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is connecting people. Using HiJiffy to take care of processes enables our teams to focus on what matters most which is connecting with our guests in person when they want and need to. When our teams do not have to deal with repetitive, mindless tasks, they have more time and energy for genuine ...

Head of guest services

2.3012099399481 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a highlight of our experience with Mews. Nonetheless, the updates of the system and constant improvements is something we find very convenient and means the developer ...

Director

2.3012099400769 months ago

Verified

... Set up does take some time although in the long run spending the time is helpful as the chatbot knows more of the answers. ...

Director of Operations

2.3012099402053 months ago

Verified

... Convinced even the most exeptic team ...

Revenue Manager

2.1076615532325 months ago

Verified

... Conversation automation, tracking tool, WhatsApp campaigns and "Widget Site" campaigns. Having used 3 or 4 chatbots before, HiJiffy is very complete! ...

Reservations Supervisor

2.075403488837 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a ...

Reservations Supervisor

2.0754034889587 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct ...

Reservations Supervisor

2.0754034890827 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests that used to consume unnecessary time via email or telephone. HiJiffy's customer support and development teams are very helpful, flexible and constantly available to analyze and adapt to our different requests and specifications. This year we had a major ...

Reservations Supervisor

2.0754034892055 months ago

Verified

... Pestana Hotel Group ...

Reservations Supervisor

2.0754034893257 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a ...

Room Manager

1.4625002636414 months ago

Verified

... A Hotel Management Perspective ...

IT Administrator

1.3657260702333 months ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, ...

IT Administrator

1.3657260703573 months ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, ...