Reservations and Revenue Manager

1 months ago

Verified

... Further integration with additional apps or channels such as Viber will further boost its effectiveness in centralizing guest messaging. An Asia Pacific support team would also be beneficial due to ...

Reservations and Revenue Manager

1 months ago

Verified

... The Chatbot AI is intuitive. The console and and system is very straightforward to use. It helps improve our response time and helps our team's efficiency in dealing with inquiries. ...

Operations Manager

9 months ago

Verified

... The chatbot has a fantastic automatic rate of reply … we are talking about huge amount of time that our front office, public relations and reservations save in their daily routines and can focus on ...

Operations Manager

9 months ago

Verified

... The chatbot has a fantastic automatic rate of reply … we are talking about huge amount of time that our front office, public relations and reservations save in their daily routines and can focus on ...

Hotel Manager

7 months ago

Verified

... Keep your focus on customer service & Let HiJiffy take care of FAQs & even online booking, How good is that! :) ...

Owner

9 months ago

Verified

... It's continually being updated and improved. It is pretty much all automated once you have set it up. People can ask lots of questions, and HJ will pretty much have an answer for everything. Easy to turn over to manual ...

Owner

9 months ago

Verified

... It's continually being updated and improved. It is pretty much all automated once you have set it up. People can ask lots of questions, and HJ will pretty much have an answer for everything. Easy to ...

Owner

9 months ago

Verified

... It's continually being updated and improved. It is pretty much all automated once you have set it up. People can ask lots of questions, and HJ will pretty much have an answer for everything. Easy to turn ...

Commercial Director

7 months ago

Verified

... The Highjiffy development team are constantly adding improvements and updatesso I don't have any negative comments to include in this review. ...

E-Commerce

9 months ago

Verified

... At the moment, the tool covers our actual needs. Lets see what the tool can offer in the coming future. ...

COO

7 months ago

Verified

... We've been using HiJiffy for a few years now and we really appreciate how it took off a good share of all the customer requests for which a simple answer can be made available. Although HiJiffy ...

COO

7 months ago

Verified

... Of course there is always room for improvement (as HiJiffy did by adding the export fetaure) and we could use a bit more flexibility on the metrics of the dashboard. It would be great to be able to get specific ...

Guest Exeperience Manager

3 months ago

Verified

... We save a lot of time with our chatbot. All frequently asked questions are answered instantly and save calls to reception. ...

Guest Exeperience Manager

3 months ago

Verified

... We save a lot of time with our chatbot. All frequently asked questions are answered instantly and save calls to reception. ...

Guest Exeperience Manager

3 months ago

Verified

... We save a lot of time with our chatbot. All frequently asked questions are answered instantly and save calls to reception. ...

Guest Exeperience Manager

3 months ago

Verified

... Save of time ...

reservations supervisor

3 months ago

Verified

... HiJiffy chat is great! ...

Manager

1 months ago

Verified

... Connectivity with FB messenger need to fix, it's always lost communication with FB Messenger. Support Team need to be service 24/7 ...

IrriSarri Land

1 months ago

Verified

... As of today, we do not believe that there is anything that should be improved. They are fixing small bugs and also adding new features. ...

Marketing & Sales Director

10 months ago

Verified

... How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries. ...

Marketing & Sales Director

10 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically attend to user queries on our website, with a 90% rate of automation and satisfaction, helping to decongest our telephone call reception. Communication ...

Marketing & Sales Director

10 months ago

Verified

... How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries. ...

Marketing & Sales Director

10 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically attend to user queries on our website, with a 90% rate of automation and satisfaction, helping to decongest our telephone call reception. Communication ...

Marketing & Sales Director

10 months ago

Verified

... How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries. ...

Marketing & Sales Director

10 months ago

Verified

... How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries. ...

Communications Manager

9 months ago

Verified

... HiJiffy has been both for Hotel Gran Bilbao and Hotel Ciudad de Burgos the boost we needed to help us achieve our online check in goals and process automation goals. Thanks to its "In-Stay" module, we can communicate with our customers via WhatsApp in the least intrusive and most convenient way possible for them, making their stay also have a positive online experience. The chatbot on our websites has also helped us to free up the reception ...

Marketing Project Manager

8 months ago

Verified

... Our journey with the implementation was fantastic. While we're still navigating our way through the solution, each step brings us closer to mastery. Engaging our entire operations team in the setup ...

Marketing Project Manager

8 months ago

Verified

... Our journey with the implementation was fantastic. While we're still navigating our way through the solution, each step brings us closer to mastery. Engaging our entire operations team in the setup ...

Marketing Project Manager

8 months ago

Verified

... Our journey with the implementation was fantastic. While we're still navigating our way through the solution, each step brings us closer to mastery. Engaging our entire operations team in the setup ...

Subdiretor

8 months ago

Verified

... We're just starting our partnership, but the communication with Miguel Magalhães and Tiago Ferro is excellent. They respond very quickly to all our questions, and we receive notifications in our ...

Hospitality Manager

8 months ago

Verified

... I believe having the addition of the chatbot onto our website will be a huge help for our customers. This should also help our front desk team in dealing with the everyday common questions that are ...

frontdesk Manager

8 months ago

Verified

... Nothing, I think everything is ok! we could have templates created to be able to answer customers with frequently asked questions. ...

Revenue Manager

7 months ago

Verified

... Hijiffy is a great partner and its solutions help us create a unique experience. We do not have unlimited human resources, therefore these solutions help a lot in managing the customer journey. ...

Owner

6 months ago

Verified

... We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather all the customer communication channels (Whatsapp, Booking.com, Facebook, Instagram, Webchat) into one platform. In addition, the campaigns and the guest journey is working more than properly and it builds a very good ...

Owner

6 months ago

Verified

... We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather all the customer communication channels (Whatsapp, Booking.com, Facebook, Instagram, Webchat) into one platform. In addition, the campaigns ...

Owner

6 months ago

Verified

... It would be useful to select our language (e.g. Greek) and read all the messages of the customer in Greek (this is already done) and write in Greek and the customer would get the message in it's ...

Director of Operations

6 months ago

Verified

... Friendly interface and enhanced messaging service to communicate with our guests. ...

GM

6 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

GM

6 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

GM

6 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

GM

6 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

GM

6 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

GM

6 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

IT Administration

6 months ago

Verified

... Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge ...

IT Administration

6 months ago

Verified

... Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge database of our hotel in one accessible format, and always bringing forward the best tools for adjusting the FAQ topics, translation, and knowledge extraction from our internal documents. This is a fantastic piece of software that we are incredible excited to have in our tool arsenal. The team ...

IT Administration

6 months ago

Verified

... Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge database of our hotel in one accessible format, and always bringing forward the best tools for adjusting the FAQ topics, translation, and knowledge extraction from our internal documents. This is a fantastic piece of software that we are incredible excited to have in our tool arsenal. The team at Hijiffy is also incredible, they support us through all the troubles and wonderfully ...

Commercial Strategy Executive

5 months ago

Verified

... Great system with helpfull cuspomer support. Great service and help from the team. ...

Commercial Strategy Executive

5 months ago

Verified

... All chats (facebook, instagram, website) being summarized on one back end is very helpful, the chatbot provides prompt responses to guest queries. The chatbot function created much higher demand in guests queries which helps to clarify guest requests prior booking and arrival. The HiJiffy chatbot provides prompt responses to guest queries, significantly improving efficiency. The HiJiffy team is genuinely interested in our feedback ...

Commercial Strategy Executive

5 months ago

Verified

... Great system with helpfull cuspomer support. Great service and help from the team. ...

Commercial Strategy Executive

5 months ago

Verified

... All chats (facebook, instagram, website) being summarized on one back end is very helpful, the chatbot provides prompt responses to guest queries. The chatbot function created much higher demand in guests queries which helps to clarify guest requests prior booking and arrival. The HiJiffy chatbot provides prompt responses to guest queries, significantly improving efficiency. The HiJiffy team is genuinely ...

Commercial Strategy Executive

5 months ago

Verified

... The chatbot learning and automation is still not 100%, sometimes answering guest with the same wrong answer several times or not recognizing what answer to use. This is being reported case by case. Canned responses are very limited as they need to be pre-approved. This restricts our ability to contact guest efficiently. While the chatbot works well, it still needs improvements. Despite these limitations, the team is responsive to feedback and continuously ...

chief financial officer

4 months ago

Verified

... The most important to use is for give quickly answer to guest 24/07. We would like to offer all information as soon as possible to make the decision to stay in our hotel. ...

chief financial officer

4 months ago

Verified

... The most important to use is for give quickly answer to guest 24/07. We would like to offer all information as soon as possible to make the decision to stay in our hotel. ...

1Call Centre Manager

3 months ago

Verified

... Training materials will be better if showing more examples on outcome. Share more videos on how to set up ''in-stay''. General response on email not as efficient. ...

1Call Centre Manager

3 months ago

Verified

... Training materials will be better if showing more examples on outcome. Share more videos on how to set up ''in-stay''. General response on email not as efficient. ...

1Call Centre Manager

3 months ago

Verified

... Training materials will be better if showing more examples on outcome. Share more videos on how to set up ''in-stay''. General response on email not as efficient. ...

1Call Centre Manager

3 months ago

Verified

... Training materials will be better if showing more examples on outcome. Share more videos on how to set up ''in-stay''. General response on email not as efficient. ...

1Call Centre Manager

3 months ago

Verified

... Training materials will be better if showing more examples on outcome. Share more videos on how to set up ''in-stay''. General response on email not as efficient. ...

Sales representative

2 months ago

Verified

... The service and the client ...

Sales representative

2 months ago

Verified

... There always a way to improve the AI and update the conversations between the hotel and the client. ...

Sales representative

2 months ago

Verified

... The service and the client ...

COO

2 months ago

Verified

... More smart options in showing the info to the guest would be very good. The reply to guests needs to improve as sometimes doesn't understand the question ...

Marketing

2 months ago

Verified

... Good solutions ...

Assistente de Marketing

2 months ago

Verified

... We are very satisfied with HiJiffy, as the platform provides direct and efficient communication with our customers through process automation. The interface is intuitive and makes it easy to manage ...

Assistente de Marketing

2 months ago

Verified

... We are very satisfied with HiJiffy, as the platform provides direct and efficient communication with our customers through process automation. The interface is intuitive and makes it easy to manage ...

Assistente de Marketing

2 months ago

Verified

... We have noticed some flaws in the integration with Meta (Facebook and Instagram), which leads to inconsistent information transmission and chats that are not properly transferred to the HiJiffy ...

Assistente de Marketing

2 months ago

Verified

... We have noticed some flaws in the integration with Meta (Facebook and Instagram), which leads to inconsistent information transmission and chats that are not properly transferred to the HiJiffy server. This ends up creating some barriers in the fluidity of communication and generates confusion in customer support ...

Ass. Front Office Manager

2 months ago

Verified

... Robot autonomy and fast guest assistance The fact that the robot is increasingly autonomous and correct in its responses. The ease of communication with the guest, as well as the ease with which the guest can request ...

Ass. Front Office Manager

2 months ago

Verified

... The creation of more independent templates and campaigns without the need for contact or authorization from hijiffy. Improve the procedure for booking and requesting services from guests. ...

Reception and Quality Manager

1 months ago

Verified

... Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy ...

Reception and Quality Manager

1 months ago

Verified

... At Sweet Accommodations, integration with HiJiffy has meant a radical change in our working methodology. Previously, we faced several operational challenges, such as managing the volume of manual ...

Managing director

1 months ago

Verified

... Not sure yet. I will need to monitor a little longer to determine what could be improved. But as far as I see, HiJiffy team are self motivated to identify what else needs to happen to be ahead of the ...

Managing director

1 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is ...

Managing director

1 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is connecting people. Using HiJiffy to take care of processes enables our teams to focus on what matters most which is connecting with our guests in person when they want and need to. When our teams do not have to deal with repetitive, mindless tasks, they have more time and energy for genuine, meaningful interactions. And HiJiffy covers ...

Managing director

1 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is ...

Managing director

1 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is connecting people. Using HiJiffy to take care of processes enables our team ...

Managing director

1 months ago

Verified

... Not sure yet. I will need to monitor a little longer to determine what could be improved. But as far as I see, HiJiffy team are self motivated to identify what else needs to happen to be ahead of the ...

Head of guest services

1 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a ...

Head of guest services

1 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a ...

Head of guest services

1 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a ...

Director of Operations

1 months ago

Verified

... Convinced even the most exeptic team ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests that used to consume unnecessary time via email or telephone. HiJiffy's customer support and development teams are very helpful, flexible ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests that used to consume unnecessary time via email or telephone. HiJiffy's customer support and development teams are very helpful, flexible and constantly ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a ...

Reservation Manager

17 days ago

Verified

... While the system strives to be efficient (and occasionally nails it), its personalization features for chatbot responses could use some serious fine-tuning. Right now, it feels more like talking to a robot with selective amnesia than an intuitive assistant. Adding more detailed metrics would also be a game changer; metrics that actually tell us something useful. The collaboration functionality? Let’s just say it’s not the smoothest ...

SALES MANAGER

19 days ago

Verified

... CREATE TOPICS (AN THEIR ANSWERS) WE KNOW GET ASKED AT OUR HOTEL. GENERATE A FAQ TEMPLATE THAT IS "ALIVE" TO BE INTEGRATED IN THE WEB. BETTER ASITANCE IN USING THE TOOL AND KNOWING IMPROVEMENTS (IA). ...

SALES MANAGER

19 days ago

Verified

... CREATE TOPICS (AN THEIR ANSWERS) WE KNOW GET ASKED AT OUR HOTEL. GENERATE A FAQ TEMPLATE THAT IS "ALIVE" TO BE INTEGRATED IN THE WEB. BETTER ASITANCE IN USING THE TOOL AND KNOWING IMPROVEMENTS (IA). ...

Receptionist

15 days ago

Verified

... * Most to-be-clients questions are about basic things that the bot can handle. Saving us a huge deal of time.* From what I can tell, it's pretty intuitive for the client to navigate and get to the point through the chabot.* Easy interface that allows for quick access to old ...

Room Manager

14 days ago

Verified

... Having worked in the hotel industry for sixteen years, most of which were in management positions, I'm very pleased with HiJiffy. The reports that it creates helps me to understand how to improve our customer ...

Room Manager

14 days ago

Verified

... Having worked in the hotel industry for sixteen years, most of which were in management positions, I'm very pleased with HiJiffy. The reports that it creates helps me to understand how to improve our customer response times while also giving a goal to my staff to aspire to. I also enjoy the automated services that help give the guests the level of attention that they need. The automated chat function is also easy to program and helps answer or field answers in advance for our guests. I also like that the chat bot functions allow for customization so that the guest can click or ask a specific question and be re-directed to the area that would best resolve their issue. It's also been a sort of fun professional rivalry for my associates to attempt to answer or respond to a guest first. That's something that we incorporate to improve our guest services scores but allows the associates a fun and professional away to strive for perfection. The fact that it also sends updated ...

Room Manager

14 days ago

Verified

... Having worked in the hotel industry for sixteen years, most of which were in management positions, I'm very pleased with HiJiffy. The reports that it creates helps me to understand how to improve our customer response times while also giving a goal to my staff to aspire to. I also enjoy the automated services that help give the guests the level of attention that they need. The automated chat function is also easy to program and helps answer or field answers in advance for our guests. I also like that the chat bot functions allow for customization so that the guest can click or ask a specific question and be re-directed to the area that would best resolve their issue. It's also been a sort of fun professional rivalry for my associates to attempt to answer or respond to a guest first. That's something that we incorporate to improve our guest services scores but allows the associates a fun and professional away to strive for perfection. The fact that it also sends ...

Room Manager

14 days ago

Verified

... Having worked in the hotel industry for sixteen years, most of which were in management positions, I'm very pleased with HiJiffy. The reports that it creates helps me to understand how to improve our customer response times while also giving a goal to my staff to aspire to. I also enjoy the automated services that help give the guests the level of attention that they need. The automated chat function is also easy to program and helps answer or field answers in advance for our guests. I also like that the chat bot functions allow for customization so that the guest can click or ask a specific question and be re-directed to the area that would best resolve their issue. It's also been a sort of fun professional rivalry for my associates to attempt to answer or respond to a guest first. That's something that we incorporate to improve our guest services scores but allows the associates a fun and professional away to strive for perfection. The fact that it also sends updated e-mails, or notifications to management level to make sure that these requests are being followed up on is extremely helpful. Historical data and conversations also make it easier to track ...

Head of Communications

13 days ago

Verified

... The automated tasks and customer relations are the part, that creates most value for us and also saves time for our team. ...

IT Administrator

11 days ago

Verified

... Wonderful chatbot with many integrations that elevates the headache of managing guest commuications ...

IT Administrator

11 days ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, ...

IT Administrator

11 days ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, ...

IT Administrator

11 days ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, the chatbot starts automatically responding to client requests and handles communication very well. Integrations with WhatsApp, Instagram, Facebook, your website and Booking are all incredibly helpful to unify all the communications throughout the different mediums. AI features are great and it truly helps to organize yourself through templates, knowledge base and common ...

Global Marketing Manager

11 days ago

Verified

... Some custom questions that are not present, I would like to be able to create them myself. Sometimes new needs come up. ...

Global Marketing Manager

11 days ago

Verified

... Some custom questions that are not present, I would like to be able to create them myself. Sometimes new needs come up. ...

Reception Manager

10 days ago

Verified

... The entire team at Hijiffy is friendly and responsive to all requests ! The Hotel Chatbots helped us to reduce the time taken by the team to respond to the customers on the website. And to ...

Gérant

10 days ago

Verified

... HiJiffy, great tool to manage general requests and free up our time ...

Gérant

10 days ago

Verified

... Feeding the establishment with initial data through an informal exchange with the AI; An iPhone/iPad/Mac application is missing; AI should be more fluid with more precise, more personalized and more ...

Gérant

10 days ago

Verified

... Feeding the establishment with initial data through an informal exchange with the AI; An iPhone/iPad/Mac application is missing; AI should be more fluid with more precise, more personalized and more ...

Operations Manager

9 months ago

Verified

... The chatbot has a fantastic automatic rate of reply … we are talking about huge amount of time that our front office, public relations and reservations save in their daily routines and can focus on ...

Hotel Manager

7 months ago

Verified

... Since we started using HiJiffy we never bothered to reply FAQs and keeping our focus on most important thing, customer service. HiJiffy can also help with online booking! So you will never miss on ...

Owner

9 months ago

Verified

... It's continually being updated and improved. It is pretty much all automated once you have set it up. People can ask lots of questions, and HJ will pretty much have an answer for everything. Easy to ...

Owner

9 months ago

Verified

... It's continually being updated and improved. It is pretty much all automated once you have set it up. People can ask lots of questions, and HJ will pretty much have an answer for everything. Easy to ...

IT/Revenue

7 months ago

Verified

... Aside from live chat widget, HiJiffy! are able to connect with other social media channels and OTA which collate all the messages from a different platform. Having one portal to manage all these ...

IT/Revenue

7 months ago

Verified

... The live chat gave us another channel to communicate further with our customer even during non-office hours, the autobot are able to provide answers that customer may generally ask. ...

Reservation Manager

9 months ago

Verified

... Good communication to supplier when needed. Tool works very good and saves a lot of working time in the regular processes. ...

Reservation Manager

9 months ago

Verified

... Good communication to supplier when needed. Tool works very good and saves a lot of working time in the regular processes. ...

E-Commerce

9 months ago

Verified

... With Hi Jiffy we have been able to centralized most of our conversations with our guest, from different channels, Website, Social Networks, Google profile. It allow us to respond first with the Bot ...

COO

7 months ago

Verified

... Of course there is always room for improvement (as HiJiffy did by adding the export fetaure) and we could use a bit more flexibility on the metrics of the dashboard. It would be great to be able to get specific feedback on which topics are correctly ...

COO

7 months ago

Verified

... Of course there is always room for improvement (as HiJiffy did by adding the export fetaure) and we could use a bit more flexibility on the metrics of the dashboard. It would be great to be able to get specific feedback on which topics ...

General Manager

7 months ago

Verified

... SAVES US TIME ...

General Manager

7 months ago

Verified

... Its very user friendly and helps us responding to customers quickly. It saves us a lot of time with the chatbots ...

Trainee eCommerce & Digital Marketing

6 months ago

Verified

... 1)Recognition of key words and phrases; 2)Adaptation to some unusual customers behavior (e.g. scrolling up and changings choices within a flow); 3)Ability to search for an agent's name by typing a ...

Trainee eCommerce & Digital Marketing

6 months ago

Verified

... 1)Recognition of key words and phrases; 2)Adaptation to some unusual customers behavior (e.g. scrolling up and changings choices within a flow); 3)Ability to search for an agent's name by typing a name inside the console when it is necessary to assign ...

reservations supervisor

3 months ago

Verified

... I think the chatbot can improve. We repeat ourselves often even though we have added the responses. I also think we should be able to paste screenshots in the chat instead of having to save it to the ...

reservations supervisor

3 months ago

Verified

... I think the chatbot can improve. We repeat ourselves often even though we have added the responses. I also think we should be able to paste screenshots in the chat instead of having to save it to the ...

reservations supervisor

3 months ago

Verified

... We love using the chat to communiate with our guests. I love that you can edit the reply after sending, since we all make mistakes sometimes. I also like how fast the responses post. Most of our ...

Reservations

3 months ago

Verified

... Fantastic program, live chat makes life so much easier to respond to guests in real time, Love the website booking automation, fantastic support from the HiJiffy team ...

Manager

1 months ago

Verified

... Easy to manage all the chatbot respond by completing the hotel information. Reduce your respond time and full control of all guest messages. ...

Manager

1 months ago

Verified

... Easy to manage all the chatbot respond by completing the hotel information. Reduce your respond time and full control of all guest messages. ...

IrriSarri Land

1 months ago

Verified

... We met Hijiffy 4 years ago and since last year we have been working with them. Commissioning was simple and very fast. As in all chatbots, it requires you to be on top so that the responses to ...

IrriSarri Land

1 months ago

Verified

... We met Hijiffy 4 years ago and since last year we have been working with them. Commissioning was simple and very fast. As in all chatbots, it requires you to be on top so that the responses to customers are as accurate as possible. They help us with each of our queries and together we adapt the system to our needs. We use Hijiffy for: chatbot, virtual concierge, postal manager... we are an all-in-one that greatly ...

Marketing & Sales Director

10 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically ...

Marketing & Sales Director

10 months ago

Verified

... How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries. ...

Marketing & Sales Director

10 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those ...

Marketing & Sales Director

10 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those ...

Marketing & Sales Director

10 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those ...

Marketing Project Manager

8 months ago

Verified

... Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score ...

Marketing Project Manager

8 months ago

Verified

... Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score ...

Operations Manager

8 months ago

Verified

... I like that the software has a lot of option to set up automatedmessage, It's also user friendly and adding additional staff is easy. ...

frontdesk Manager

8 months ago

Verified

... Everything perfect, it is quick and efficient. you can have more information from the guest. and they can make their request. ...

frontdesk Manager

8 months ago

Verified

... Nothing, I think everything is ok! we could have templates created to be able to answer customers with frequently asked questions. ...

Director

7 months ago

Verified

... it would be great to automate communication a bit more in terms of scheduled mail ...

Director

7 months ago

Verified

... Finn Lough optimises guest communication ...

Revenue Manager

7 months ago

Verified

... Preferred partner to create unique experiences ...

Revenue Manager

7 months ago

Verified

... Continue to create more FQAS so that all customer questions are answered. When developing more complex solutions, customers will inevitably start to ask more complex questions. ...

Revenue Manager

7 months ago

Verified

... Hijiffy is a great partner and its solutions help us create a unique experience. We do not have unlimited human resources, therefore these solutions help a lot in managing the customer journey. ...

Revenue Manager

7 months ago

Verified

... Hijiffy is a great partner and its solutions help us create a unique experience. We do not have unlimited human resources, therefore these solutions help a lot in managing the customer journey. ...

Owner

6 months ago

Verified

... We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather all the customer communication channels (Whatsapp, Booking.com, Facebook, Instagram, Webchat) into one platform. In addition, the campai ...

Director of Operations

6 months ago

Verified

... It has enhanced our guest support, providing efficient service 24/7. We highly recommend it for its reliability and user-friendly interface. We are highly satisfied with Hijiffy as our hotel's chatbot ...

Commercial Strategy Executive

5 months ago

Verified

... All chats (facebook, instagram, website) being summarized on one back end is very helpful, the chatbot provides prompt responses to guest queries. The chatbot function created much higher demand in ...

Commercial Strategy Executive

5 months ago

Verified

... The chatbot learning and automation is still not 100%, sometimes answering guest with the same wrong answer several times or not recognizing what answer to use. This is being reported case by case. ...

Commercial Strategy Executive

5 months ago

Verified

... The chatbot learning and automation is still not 100%, sometimes answering guest with the same wrong answer several times or not recognizing what answer to use. This is being reported case by case. ...

Commercial Strategy Executive

5 months ago

Verified

... The chatbot learning and automation is still not 100%, sometimes answering guest with the same wrong answer several times or not recognizing what answer to use. This is being reported case by case. ...

1Call Centre Manager

3 months ago

Verified

... Variety of functionalities. Campaign and ChatBot answers can be set up easily. Easy to operate to all agents. Package can cover whatsapp charges. ...

1Call Centre Manager

3 months ago

Verified

... Variety of functionalities. Campaign and ChatBot answers can be set up easily. Easy to operate to all agents. Package can cover whatsapp charges. ...

Sales representative

2 months ago

Verified

... The service and the client ...

VP of Sales and Revenue Strategy

2 months ago

Verified

... HiJiffy not only helps us to automate some of our cutomer interactions, it also helps centralize this communication so that we can identify any systemic issues and work to solve them. It has also ...

VP of Sales and Revenue Strategy

2 months ago

Verified

... Customer service from the HiJiffy team is fantastic, the only thing I would change is some more advanced analytics on the performance of the automation. ...

VP of Sales and Revenue Strategy

2 months ago

Verified

... Customer service from the HiJiffy team is fantastic, the only thing I would change is some more advanced analytics on the performance of the automation. ...

Ass. Front Office Manager

2 months ago

Verified

... Robot autonomy and fast guest assistance The fact that the robot is increasingly autonomous and correct in its responses. The ease of communication with the guest, as well as the ease with which the ...

Ass. Front Office Manager

2 months ago

Verified

... The creation of more independent templates and campaigns without the need for contact or authorization from hijiffy. Improve the procedure for booking and requesting services from guests. ...

Reception and Quality Manager

1 months ago

Verified

... At Sweet Accommodations, integration with HiJiffy has meant a radical change in our working methodology. Previously, we faced several operational challenges, such as managing the volume of manual ...

Reception and Quality Manager

1 months ago

Verified

... At Sweet Accommodations, integration with HiJiffy has meant a radical change in our working methodology. Previously, we faced several operational challenges, such as managing the volume of manual messages we had to send to all guests of our multiple properties, which are located in various cities. This manual process not only slowed down our receptionists’ work considerably, but also prevented us from offering our guests a personalized and efficient service. With the implementation of HiJiffy, we have succeeded in significantly reducing the workload of our team. This has allowed us to not only free up valuable time for our receptionists, but also increase our guests’ response rate, greatly improving the level of customer service and satisfaction. HiJiffy has been instrumental in optimizing our communication, allowing us to address one of our biggest challenges — the unification ...

Recepcionist

1 months ago

Verified

... The information that reaches the hotel from customers. The name should be more specified, and when it comes to hotel reviews, there should be more information about who made them. ...

Managing director

1 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is connecting people. Using HiJiffy to take care ...

Managing director

1 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is connecting people. Using HiJiffy to take care of processes enables our teams to focus on what matters most which is connecting with our guests in person when they want and need to. When our teams do not have to deal with repetitive, mindless tasks, they have more time and energy for genuine, meaningful interactions. And HiJiffy covers themselves in glory when it comes to efficiently ...

Head of guest services

1 months ago

Verified

... Increasing the response rate regarding some of our suggestions would be really helpful and suggestions of online trainings regarding different employee groups. Add new OTA platform integrations ...

Guest experience manager

1 months ago

Verified

... Amazing automate chatbot ...

Guest experience manager

1 months ago

Verified

... we have chatbot 100% automatic, however it sometimes fail. Nonetheless, the support team is always the best service and help us solve any issues in the best and fastest way. ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests ...

Reservation Manager

17 days ago

Verified

... HiJiffy is an intuitive tool (97% of the time) that aims to facilitate communication with guests through its Guest Messaging Software. Its ability to centralize messages from multiple platforms and respond automatically to FAQs almost always reduces response times and improves the customer service experience unless, of course, it decides to throw a tantrum and disconnect on meta platforms. The chatbot is particularly… creative when handling ...

Reservation Manager

17 days ago

Verified

... HiJiffy is an intuitive tool (97% of the time) that aims to facilitate communication with guests through its Guest Messaging Software. Its ability to centralize messages from multiple platforms and respond automatically to FAQs almost always reduce ...

Reservation Manager

17 days ago

Verified

... HiJiffy is an intuitive tool (97% of the time) that aims to facilitate communication with guests through its Guest Messaging Software. Its ability to centralize messages from multiple platforms and respond ...

SALES MANAGER

19 days ago

Verified

... CREATE TOPICS (AN THEIR ANSWERS) WE KNOW GET ASKED AT OUR HOTEL. GENERATE A FAQ TEMPLATE THAT IS "ALIVE" TO BE INTEGRATED IN THE WEB. BETTER ASITANCE IN USING THE TOOL AND KNOWING IMPROVEMENTS (IA). ...

Executive Chef

12 days ago

Verified

... What stands out most about HiJiffy is its ability to transform guest communication. The AI-driven platform makes interactions smooth and efficient, enhancing guest satisfaction while also ...

IT Administrator

11 days ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, ...

IT Administrator

11 days ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, ...

IT Administrator

11 days ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, the chatbot starts automatically ...

Sales coordinator

8 days ago

Verified

... the understanding of the robot. sometimes our potencial clients get really upset because the robot is not clear and repeat the questions. ...

Reservation and Revenue manager

5 days ago

Verified

... The Hijiffy chatbot: a real time saver in processing customer requests and a radical reduction in the number of emails received since its implementation ...

Reservations and Revenue Manager

1 months ago

Verified

... Further integration with additional apps or channels such as Viber will further boost its effectiveness in centralizing guest messaging. An Asia Pacific support team would also be beneficial due to ...

Operations Manager

9 months ago

Verified

... As for the time being we are very happy with the product. From the messaging hub to the chatbot services they both deliver what we ezpect ...

Hotel Manager

7 months ago

Verified

... Integrate with more & more OTAs so all questions are answered in one place. Currently integrating with limited channels that's already helping a lot. ...

Hotel Manager

7 months ago

Verified

... Integrate with more & more OTAs so all questions are answered in one place. Currently integrating with limited channels that's already helping a lot. ...

Hotel Manager

7 months ago

Verified

... Integrate with more & more OTAs so all questions are answered in one place. Currently integrating with limited channels that's already helping a lot. ...

Reservation Manager

9 months ago

Verified

... Some more possibilites of chat inquiries what could be defined on your own e.g. for hotel specific topics and offers ...

Commercial Director

7 months ago

Verified

... We have been using HiJiffy's live chat module to improve our customers booking journey. The tool provides us with a 24/7 seamless chat bot solution. ...

E-Commerce

9 months ago

Verified

... With Hi Jiffy we have been able to centralized most of our conversations with our guest, from different channels, Website, Social Networks, Google profile. It allow us to respond first with the Bot ...

E-Commerce

9 months ago

Verified

... With Hi Jiffy we have been able to centralized most of our conversations with our guest, from different channels, Website, Social Networks, Google profile. It allow us to respond first with the Bot ...

Manager

1 months ago

Verified

... Connectivity with FB messenger need to fix, it's always lost communication with FB Messenger. Support Team need to be service 24/7 ...

Manager

1 months ago

Verified

... Connectivity with FB messenger need to fix, it's always lost communication with FB Messenger. Support Team need to be service 24/7 ...

Manager

1 months ago

Verified

... Connectivity with FB messenger need to fix, it's always lost communication with FB Messenger. Support Team need to be service 24/7 ...

Manager

1 months ago

Verified

... Connectivity with FB messenger need to fix, it's always lost communication with FB Messenger. Support Team need to be service 24/7 ...

IrriSarri Land

1 months ago

Verified

... An all-in-one that adapts to our needs ...

Marketing & Sales Director

10 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically attend to user queries on our website, with a 90% rate of automation and satisfaction, helping to decongest our telephone call reception. Communication via WhatsApp, together with the integration with our PMS, has allowed us to reach online check-in rates of 60%, allowing us to eliminate reception queues. HiJiffy stands out for its ability to integrate ...

Marketing & Sales Director

10 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically attend to user queries on our website, with a 90% rate of automation and satisfaction, helping to decongest our telephone call reception. Communication via WhatsApp, together with the integration with our PMS, has allowed us to reach online check-in rates of 60%, allowing us to eliminate reception queues. HiJiffy stands out for its ability to integrate in a flexible ...

Marketing Project Manager

8 months ago

Verified

... - Would like to the ability for guests to opt out of marketing comms through the chatbot. Currently we are having to do this manually by removing their number from the PMS and adding it to notes so ...

Hospitality Manager

8 months ago

Verified

... HiJiffy added to our website ...

Owner

6 months ago

Verified

... We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather ...

Owner

6 months ago

Verified

... We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather all the customer ...

Owner

6 months ago

Verified

... We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather all the customer communication channels ...

Owner

6 months ago

Verified

... We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather all the customer ...

Owner

6 months ago

Verified

... It would be useful to select our language (e.g. Greek) and read all the messages of the customer in Greek (this is already done) and write in Greek and the customer would get the message in it's ...

Director of Operations

6 months ago

Verified

... It has enhanced our guest support, providing efficient service 24/7. We highly recommend it for its reliability and user-friendly interface. We are highly satisfied with Hijiffy as our hotel's chatbot solution. It has greatly improved guest interaction and support by providing prompt and efficient service around the clock. They helped us with the implementation ...

Director of Operations

6 months ago

Verified

... It has enhanced our guest support, providing efficient service 24/7. We highly recommend it for its reliability and user-friendly interface. We are highly satisfied with Hijiffy as our hotel's chatbot solution. It has greatly improved guest interaction and support by providing prompt and efficient service around the clock. They helped us with the implementation ...

IT Administration

6 months ago

Verified

... Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge ...

IT Administration

6 months ago

Verified

... I love that the team is always looking into adding new features and keeping up with AI innovations. One thing that I would personally appreciate, is inclusion of Booking,Expedia communications ...

IT Administration

6 months ago

Verified

... I love that the team is always looking into adding new features and keeping up with AI innovations. One thing that I would personally appreciate, is inclusion of Booking,Expedia communications through direct partnerships ...

IT Administration

6 months ago

Verified

... I love that the team is always looking into adding new features and keeping up with AI innovations. One thing that I would personally appreciate, is inclusion of Booking,Expedia communications through direct ...

IT Administration

6 months ago

Verified

... I love that the team is always looking into adding new features and keeping up with AI innovations. One thing that I would personally appreciate, is inclusion of Booking,Expedia communications ...

IT Administration

6 months ago

Verified

... Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge ...

Commercial Strategy Executive

5 months ago

Verified

... All chats (facebook, instagram, website) being summarized on one back end is very helpful, the chatbot provides prompt responses to guest queries. The chatbot function created much higher demand in guests queries which helps to clarify guest requests prior booking and arrival. The HiJiffy chatbot provides prompt responses to guest queries, significantly improving efficiency. The HiJiffy team is genuinely interested in our feedback and ideas for improvement. Overall, HiJiffy’s integration ...

chief financial officer

4 months ago

Verified

... 1.- To close open balance with authorization in credit card 2.- survey about the most importants features in the hotel 3. orders in room service 4. booking in the shuttle ...

1Call Centre Manager

3 months ago

Verified

... Variety of functionalities. Campaign and ChatBot answers can be set up easily. Easy to operate to all agents. Package can cover whatsapp charges. ...

VP of Sales and Revenue Strategy

2 months ago

Verified

... HiJiffy not only helps us to automate some of our cutomer interactions, it also helps centralize this communication so that we can identify any systemic issues and work to solve them. It has also ...

Assistente de Marketing

2 months ago

Verified

... We are very satisfied with HiJiffy, as the platform provides direct and efficient communication with our customers through process automation. The interface is intuitive and makes it easy to manage customer needs through useful tools for those who work with HiJiffy. Real-time monitoring of interactions helps us respond quickly to customer queries. In addition to these aspects, personalized messages and integration ...

Assistente de Marketing

2 months ago

Verified

... We have noticed some flaws in the integration with Meta (Facebook and Instagram), which leads to inconsistent information transmission and chats that are not properly transferred to the HiJiffy ...

Assistente de Marketing

2 months ago

Verified

... We have noticed some flaws in the integration with Meta (Facebook and Instagram), which leads to inconsistent information transmission and chats that are not properly transferred to the HiJiffy ...

Assistente de Marketing

2 months ago

Verified

... We are very satisfied with HiJiffy, as the platform provides direct and efficient communication with our customers through process automation. The interface is intuitive and makes it easy to manage customer needs through useful tools for those who work with HiJiffy. Real-time monitoring of interactions helps us respond quickly to customer queries. In addition to these aspects, personalized messages and integration ...

Assistente de Marketing

2 months ago

Verified

... We have noticed some flaws in the integration with Meta (Facebook and Instagram), which leads to inconsistent information transmission and chats that are not properly transferred to the HiJiffy server ...

Assistente de Marketing

2 months ago

Verified

... We have noticed some flaws in the integration with Meta (Facebook and Instagram), which leads to inconsistent information transmission and chats that are not properly transferred to the HiJiffy ...

Reception and Quality Manager

1 months ago

Verified

... Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy ...

Reception and Quality Manager

1 months ago

Verified

... Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy ...

Deputy CEO

1 months ago

Verified

... It's not just an improvement for Hijiffy, but for all the HotelTech industry : APIs, sometimes it's hard to connect two tech partners together... ...

Deputy CEO

1 months ago

Verified

... It's not just an improvement for Hijiffy, but for all the HotelTech industry : APIs, sometimes it's hard to connect two tech partners together... ...

Head of guest services

1 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a ...

Head of guest services

1 months ago

Verified

... Increasing the response rate regarding some of our suggestions would be really helpful and suggestions of online trainings regarding different employee groups. Add new OTA platform integrations ...

Head of guest services

1 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests that used to consume unnecessary time via email or telephone. HiJiffy's customer support and development teams are very helpful, flexible and constantly available to analyze and adapt to our different requests and specifications. This year we had a major ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests that used to consume unnecessary time via email or telephone. HiJiffy's customer support and development teams are very helpful, flexible and constantly available to analyze and adapt to our different requests and specifications. This year we had a major challenge with our Contact Center's full migration to Sales Force, requiring a close ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests that used to consume unnecessary time via email or telephone. HiJiffy's customer support and development ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests that used to consume unnecessary time via email or telephone. HiJiffy's customer support and development teams are very helpful, flexible and constantly available to analyze and adapt to our different requests and specifications. This year we had a major challenge with our Contact Center's full ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests that used to consume unnecessary time via email or telephone. HiJiffy's customer support and development teams are very helpful, flexible and constantly available to analyze and adapt to our different requests and specifications. This year we had a major challenge with our Contact ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales ...

Reservation Manager

17 days ago

Verified

... HiJiffy is an intuitive tool (97% of the time) that aims to facilitate communication with guests through its Guest Messaging Software. Its ability to centralize messages from multiple platforms and ...

Reservation Manager

17 days ago

Verified

... HiJiffy is an intuitive tool (97% of the time) that aims to facilitate communication with guests through its Guest Messaging Software. Its ability to centralize messages from multiple platforms and respond automatically to FAQs almost always reduces response times and improves the customer service experience unless, of course, it decides to throw a tantrum and disconnect ...

SALES MANAGER

19 days ago

Verified

... CREATE TOPICS (AN THEIR ANSWERS) WE KNOW GET ASKED AT OUR HOTEL. GENERATE A FAQ TEMPLATE THAT IS "ALIVE" TO BE INTEGRATED IN THE WEB. BETTER ASITANCE IN USING THE TOOL AND KNOWING IMPROVEMENTS (IA). ...

IT Administrator

11 days ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, ...

IT Administrator

11 days ago

Verified

... Wonderful chatbot with many integrations that elevates the headache of managing guest commuications ...

IT Administrator

11 days ago

Verified

... Wonderful chatbot with many integrations that elevates the headache of managing guest commuications ...

IT Administrator

11 days ago

Verified

... Wonderful chatbot with many integrations that elevates the headache of managing guest commuications ...

IT Administrator

11 days ago

Verified

... Wonderful chatbot with many integrations that elevates the headache of managing guest commuications ...

Reception Manager

10 days ago

Verified

... The entire team at Hijiffy is friendly and responsive to all requests ! The Hotel Chatbots helped us to reduce the time taken by the team to respond to the customers on the website. And to communicate ...

Reception Manager

10 days ago

Verified

... The entire team at Hijiffy is friendly and responsive to all requests ! The Hotel Chatbots helped us to reduce the time taken by the team to respond to the customers on the website. And to communicate through Socia medias ...

Gérant

10 days ago

Verified

... The Communication Hub format with the integration of the tool on several platforms (e-mail, chatbot, instagram and facebook, booking and whatsapp) ...

Reservations and Revenue Manager

1 months ago

Verified

... Great AI Chatbot! ...

Reservations and Revenue Manager

1 months ago

Verified

... The Chatbot AI is intuitive. The console and and system is very straightforward to use. It helps improve our response time and helps our team's efficiency in dealing with inquiries. ...

Reservations and Revenue Manager

1 months ago

Verified

... Great AI Chatbot! ...

Hotel Manager

7 months ago

Verified

... Keep your focus on customer service & Let HiJiffy take care of FAQs & even online booking, How good is that! :) ...

Owner

9 months ago

Verified

... It's continually being updated and improved. It is pretty much all automated once you have set it up. People can ask lots of questions, and HJ will pretty much have an answer for everything. Easy to ...

Owner

9 months ago

Verified

... I don't think that there is much more that can be improved. Its all being really well done. We are very happy with it ...

IT/Revenue

7 months ago

Verified

... The live chat gave us another channel to communicate further with our customer even during non-office hours, the autobot are able to provide answers that customer may generally ask. ...

IT/Revenue

7 months ago

Verified

... Aside from live chat widget, HiJiffy! are able to connect with other social media channels and OTA which collate all the messages from a different platform. Having one portal to manage all these ...

IT/Revenue

7 months ago

Verified

... I guess on reporting tool, I hope that the dashboard are able to provide more flexibility to customise it since we are managing different hotels and currency. For live chat, I hope there is an option for the widget to be accessible by qr ...

Reservation Manager

9 months ago

Verified

... Good communication to supplier when needed. Tool works very good and saves a lot of working time in the regular processes. ...

Reservation Manager

9 months ago

Verified

... Some more possibilites of chat inquiries what could be defined on your own e.g. for hotel specific topics and offers ...

E-Commerce

9 months ago

Verified

... At the moment, the tool covers our actual needs. Lets see what the tool can offer in the coming future. ...

COO

7 months ago

Verified

... We've been using HiJiffy for a few years now and we really appreciate how it took off a good share of all the customer requests for which a simple answer can be made available. Although HiJiffy ...

Trainee eCommerce & Digital Marketing

6 months ago

Verified

... The chatbot is a time-saver for our hotels teams. ...

reservations supervisor

3 months ago

Verified

... HiJiffy chat is great! ...

Marketing & Sales Director

10 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically attend to user queries on our website, with a 90% rate of automation and satisfaction, helping to decongest our telephone call reception. Communication via WhatsApp, together with the integration with our PMS, has allowed us to reach online check-in rates of 60%, allowing us to eliminate reception queues. HiJiffy stands out for its ability to integrate in a flexible way with other systems, such as booking engines or PMS, which is essential for automation not only for the customer, but also to affect our internal processes effectively. And finally, its extranet allows for a detailed ...

Marketing & Sales Director

10 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically attend to user queries on our website, with a 90% rate of automation and satisfaction ...

Marketing & Sales Director

10 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically attend to user queries on our website, with a 90% rate ...

Marketing & Sales Director

10 months ago

Verified

... Hijiffy has allowed us to digitalise and automate different processes in our hotels, allowing our team to focus on what adds value to the customer experience and letting Hijiffy manage those automatic processes that do not provide value. Thanks to the chatbot, we can automatically attend to user queries on our website, with a 90% rate of automation and satisfaction, helping to decongest ...

Communications Manager

9 months ago

Verified

... Online check-ins up 200% with HiJiffy ...

Communications Manager

9 months ago

Verified

... Online check-ins up 200% with HiJiffy ...

Communications Manager

9 months ago

Verified

... HiJiffy has been both for Hotel Gran Bilbao and Hotel Ciudad de Burgos the boost we needed to help us achieve our online check in goals and process automation goals. Thanks to its "In-Stay" module, we can communicate with our customers via WhatsApp in the least intrusive and most convenient way possible for them, making their stay also have a positive online experience. The chatbot on our websites has also helped us to free ...

Marketing Project Manager

8 months ago

Verified

... Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score ...

Marketing Project Manager

8 months ago

Verified

... Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score ...

Marketing Project Manager

8 months ago

Verified

... Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score ...

Marketing Project Manager

8 months ago

Verified

... Our journey with the implementation was fantastic. While we're still navigating our way through the solution, each step brings us closer to mastery. Engaging our entire operations team in the setup ...

Marketing Project Manager

8 months ago

Verified

... Our journey with the implementation was fantastic. While we're still navigating our way through the solution, each step brings us closer to mastery. Engaging our entire operations team in the setup was instrumental in achieving a remarkable CSAT score. Beyond witnessing tangible results, building trust and confidence stems from understanding the broader ...

Operations Manager

8 months ago

Verified

... The Great Yosemite Review ...

frontdesk Manager

8 months ago

Verified

... Everything Ok ...

frontdesk Manager

8 months ago

Verified

... Everything Ok ...

Director

7 months ago

Verified

... Finn Lough optimises guest communication ...

Owner

6 months ago

Verified

... HiJiffy is as useful and friendly as it's team ...

Owner

6 months ago

Verified

... It would be useful to select our language (e.g. Greek) and read all the messages of the customer in Greek (this is already done) and write in Greek and the customer would get the message in it's language. For example, if he is Italian in the reservation, he should receive the message in Italian. (2) In addition, during his stay in our hotel, it would be helpful to change the name ...

Owner

6 months ago

Verified

... We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather all the customer communication channels (Whatsapp, Booking.com, Facebook, Instagram, Webchat) into one platform. In addition, the campaigns and the guest journey is working more than properly and it builds a very good first ...

GM

6 months ago

Verified

... The system works quite well. Sometimes the notifications are duplicated. Unwelcome marketing activity on the chat ...

GM

6 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

GM

6 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

GM

6 months ago

Verified

... good but not great ...

GM

6 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

GM

6 months ago

Verified

... Check who interacts with the chatbot and block it. Leaving it like this is useless ...

IT Administration

6 months ago

Verified

... Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge ...

IT Administration

6 months ago

Verified

... Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge database of our hotel in one accessible format, and always bringing forward the best tools for adjusting the FAQ topics, translation, and knowledge extraction from our internal documents. This is a fantastic piece of software that we are incredible ...

IT Administration

6 months ago

Verified

... Straightforward, easy to setup, continuous innovation and features ...

IT Administration

6 months ago

Verified

... Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge ...

Commercial Strategy Executive

5 months ago

Verified

... All chats (facebook, instagram, website) being summarized on one back end is very helpful, the chatbot provides prompt responses to guest queries. The chatbot function created much higher demand in ...

Commercial Strategy Executive

5 months ago

Verified

... All chats (facebook, instagram, website) being summarized on one back end is very helpful, the chatbot provides prompt responses to guest queries. The chatbot function created much higher demand in guests queries which helps to clarify guest requests prior booking and arrival. The HiJiffy chatbot provides prompt responses to guest queries, significantly improving efficiency. The HiJiffy team is genuinely interested in our feedback and ideas for improvement. Overall, HiJiffy’s integration has streamlined our communication processes and improved ...

chief financial officer

4 months ago

Verified

... The most important to use is for give quickly answer to guest 24/07. We would like to offer all information as soon as possible to make the decision to stay in our hotel. ...

chief financial officer

4 months ago

Verified

... The most important to use is for give quickly answer to guest 24/07. We would like to offer all information as soon as possible to make the decision to stay in our hotel. ...

chief financial officer

4 months ago

Verified

... The most important to use is for give quickly answer to guest 24/07. We would like to offer all information as soon as possible to make the decision to stay in our hotel. ...

1Call Centre Manager

3 months ago

Verified

... Variety of functionalities. Campaign and ChatBot answers can be set up easily. Easy to operate to all agents. Package can cover whatsapp charges. ...

1Call Centre Manager

3 months ago

Verified

... Variety of functionalities. Campaign and ChatBot answers can be set up easily. Easy to operate to all agents. Package can cover whatsapp charges. ...

Sales representative

2 months ago

Verified

... The service and the client ...

Sales representative

2 months ago

Verified

... The easy communication between the client, the chatbot it's the fast way for inform the client. It's a saver time for all the partners. ...

Marketing

2 months ago

Verified

... Good solutions for hotels: pre, in and post stay messaging for clients and bots to inform travelers. Good technical support and attention. I recommend it. ...

Marketing

2 months ago

Verified

... In general, ok, but it should be easier to obtain user usage statistics and edit messages without resorting to technical support ...

VP of Sales and Revenue Strategy

2 months ago

Verified

... HiJiffy not only helps us to automate some of our cutomer interactions, it also helps centralize this communication so that we can identify any systemic issues and work to solve them. It has also proven to be an extermely productive ...

VP of Sales and Revenue Strategy

2 months ago

Verified

... HiJiffy not only helps us to automate some of our cutomer interactions, it also helps centralize this communication so that we can identify any systemic issues and work to solve them. It has also proven to be an extermely productive ...

VP of Sales and Revenue Strategy

2 months ago

Verified

... HiJiffy not only helps us to automate some of our cutomer interactions, it also helps centralize this communication so that we can identify any systemic issues and work to solve them. It has also ...

Assistente de Marketing

2 months ago

Verified

... We are very satisfied with HiJiffy, as the platform provides direct and efficient communication with our customers through process automation. The interface is intuitive and makes it easy to manage customer needs through useful tools for those who work with HiJiffy. Real-time monitoring of interactions helps us respond quickly to customer queries. In addition to these aspects, personalized messages and integration with different communication channels make the customer experience even more meaningful. It is through these processes that team productivity increases and, consequently, improves ...

Assistente de Marketing

2 months ago

Verified

... We have noticed some flaws in the integration with Meta (Facebook and Instagram), which leads to inconsistent information transmission and chats that are not properly transferred to the HiJiffy server. This ends up creating some barriers in the fluidity of communication and generates confusion in customer support. However, this is just one aspect that could be improved and does not diminish the quality of the service that HiJiffy offers. With small ...

Assistente de Marketing

2 months ago

Verified

... Very satisfactory experience ...

Assistente de Marketing

2 months ago

Verified

... We have noticed some flaws in the integration with Meta (Facebook and Instagram), which leads to inconsistent information transmission and chats that are not properly transferred to the HiJiffy server. This ends up creating some barriers in the fluidity of communication and generates confusion in customer support. However, this is just one aspect that could be improved and does not diminish ...

Ass. Front Office Manager

2 months ago

Verified

... The creation of more independent templates and campaigns without the need for contact or authorization from hijiffy. Improve the procedure for booking and requesting services from guests. ...

Reception and Quality Manager

1 months ago

Verified

... Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy ...

Reception and Quality Manager

1 months ago

Verified

... Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy ...

Reception and Quality Manager

1 months ago

Verified

... Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy ...

Reception and Quality Manager

1 months ago

Verified

... Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy ...

Reception and Quality Manager

1 months ago

Verified

... At Sweet Accommodations, integration with HiJiffy has meant a radical change in our working methodology. Previously, we faced several operational challenges, such as managing the volume of manual messages we had to send to all guests of our multiple properties, which are located in various cities. This manual process not only slowed down our receptionists’ work considerably, but also prevented us from offering our guests a personalized ...

Reception and Quality Manager

1 months ago

Verified

... Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy ...

Reception and Quality Manager

1 months ago

Verified

... At Sweet Accommodations, integration with HiJiffy has meant a radical change in our working methodology. Previously, we faced several operational challenges, such as managing the volume of manual messages we had to send to all guests of our multiple properties, which are located in various cities. This manual process not only slowed down our receptionists’ work considerably, but also prevented us from offering our guests a personalized and efficient service. With the implementation of HiJiffy, we have succeeded in significantly reducing the workload of our team. This has allowed us to not only free up valuable time for our receptionists, but also increase our guests’ response rate, greatly improving the level of customer service and satisfaction. HiJiffy has been instrumental in optimizing our communication, allowing us to address one of our biggest challenges — the unification and centralization of all our guests’ messages, no matter where their accommodation is. This innovative platform has allowed our entire reception and management team to access the messages of any guest, regardless of the city in which they are being hosted. This centralized management capability has facilitated a faster ...

Reception and Quality Manager

1 months ago

Verified

... At Sweet Accommodations, integration with HiJiffy has meant a radical change in our working methodology. Previously, we faced several operational challenges, such as managing the volume of manual messages we had to send to all guests of our multiple properties, which are located in various cities. This manual process not only slowed down our receptionists’ work considerably, but also prevented us from offering our guests a personalized and efficient service. With the implementation of HiJiffy, we have succeeded in significantly reducing the workload of our team. This has allowed us to not only free up valuable time for our receptionists, but also increase our guests’ response rate, greatly improving the level of customer service and satisfaction. HiJiffy has been instrumental in optimizing our communication, allowing us to address one of our biggest challenges — the unification and centralization of all our guests’ messages, no matter where their accommodation is. This innovative platform has allowed our entire reception and management team to access the messages of any guest, regardless of the city in which they are being hosted. This centralized management capability has facilitated a faster and more coherent response to our guests’ needs, improving operational efficiency and the customer experience. In short, HiJiffy has been a key tool in our development ...

Deputy CEO

1 months ago

Verified

... It's not just an improvement for Hijiffy, but for all the HotelTech industry : APIs, sometimes it's hard to connect two tech partners together... ...

Managing director

1 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is connecting people. Using HiJiffy to take care of processes enables our teams to focus on what matters most which is connecting with our guests in person when they want and need to. When our teams do not have to deal with repetitive, mindless tasks, they have more time and energy for genuine ...

Managing director

1 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is connecting people. Using HiJiffy to take care of processes enables our teams to focus on what matters ...

Managing director

1 months ago

Verified

... As a managing director of a collection of hotels in the West London, I always say that technology can accelerate a transformation but cannot create a transformation. The essence of hospitality is connecting people. Using HiJiffy to take care of processes enables our teams to focus on what matters most which is connecting with our guests in person when they want and need to. When our teams do not have to deal with repetitive, mindless tasks, they have more time and energy for genuine ...

Head of guest services

1 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a highlight of our experience with Mews. Nonetheless, the updates of the system and constant improvements is something we find very convenient and means the developer ...

Director

1 months ago

Verified

... Set up does take some time although in the long run spending the time is helpful as the chatbot knows more of the answers. ...

Director of Operations

1 months ago

Verified

... Convinced even the most exeptic team ...

Revenue Manager

1 months ago

Verified

... Conversation automation, tracking tool, WhatsApp campaigns and "Widget Site" campaigns. Having used 3 or 4 chatbots before, HiJiffy is very complete! ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a direct increase in sales and reduction of simple requests that used to consume unnecessary time via email or telephone. HiJiffy's customer support and development teams are very helpful, flexible and constantly available to analyze and adapt to our different requests and specifications. This year we had a major ...

Reservations Supervisor

1 months ago

Verified

... Pestana Hotel Group ...

Reservations Supervisor

1 months ago

Verified

... HiJiffy's platform has been a great additional channel to provide our clients with 24h assistance in our website. It represents a significant automation rate (constant work in progress), with a ...

Room Manager

14 days ago

Verified

... A Hotel Management Perspective ...

IT Administrator

11 days ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, ...

IT Administrator

11 days ago

Verified

... Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, ...