HiJiffy

Ranked 7 (out of 60) in Guest Messaging Software

Guest Messaging Software

The #1 Guest Communications Hub to boost revenue, tackle staff shortage and improve the customer exp...

Ratings Snapshot

Certificate of Excellence
Read 62 reviews
93%
Recommend
HTR Score icon
HT SCORE
86 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #7 out of 60 in Guest Messaging Software

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.5/5
Customer Support
4.8/5
Verified Customer Support

HiJiffy’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Luxury Hotels 21 verified reviews
    95%
  • Resorts 17 verified reviews
    89%
  • City Center Hotels 14 verified reviews
    96%
  • Branded Hotels 10 verified reviews
    93%
  • Boutiques 10 verified reviews
    90%
  • Hostels 5 verified reviews
    94%
  • Limited Service & Budget Hotels 3 verified reviews
    100%
  • RV Parks & Campgrounds 2 verified reviews
    85%
  • Airport/Conference Hotels 2 verified reviews
    100%
  • Extended Stay & Serviced Apartments 1 verified reviews
    70%
  • Vacation Rentals & Villas 1 verified reviews
    80%
  • Bed & Breakfast & Inns 1 verified reviews
    90%

HiJiffy Overview

HiJiffy Overview

HiJiffy is a Guest Communications Hub that boosts the hotel's revenue through increased direct bookings and upselling opportunities. The platform features an AI-powered conversational Booking Assistant - available 24/7 across all communication channels - that automatically answers more than 80% of guest queries and a Virtual Concierge - available from the pre-stay stage until the guests’ depart...

About HiJiffy View website

Founded in 2016 | Headquarters in Lisboa, Portugal | 20 employees

HiJiffy was born with the mission to provide an automated, personalised and centralized service to support hotel deliver an improved guest experience. Today, +...

Other Products by HiJiffy

Integrates with

  • Digital Marketing Agencies
  • Property Management Systems
  • Booking Engine
Browse integrations (46 verified)

What customers love about HiJiffy

Like 93% recommend

Vice President of ECommerce

One of the best chatbots we found after we used few. Accuracy levels keep getting better as system learns. One function we love is how the various Questions are divided into various areas of hotel/functions. Cheers

Marketing and Communication Director

The experience has been great: - User interface - Liability - Effective and fast support

Marketing PR & Com Development Manager

HiJiffy solution is an essential asset to our digital communication landscape since it improved our time and quality of requests from clients. The results since the integration are almost instantaneous, reaching nowadays...

E-commerce Specialist

The facility of implementation, the simple utilisation of the tool, and the great assistance by the Team HiJiffy (fast and effective).

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Communication and response time are key elements when a customer is having some questions regarding a potential direct booking. While they are staying at the property they will also consider having an extra service or some more questions. Hijiffy is able to solve this two points with both their chat...

by Damien Cazabonne (Mews) on December 08, 2022

See more answers (21)
Question:

What differentiates this product or service from the competition?

Answer:

Quickness of answer from the AI powered chatbot helps increase direct bookings from a side. Guest journey is improved by the in stay virtual concierge helping the guest to level up his journey making both hoteliers and travellers happier. From the hotelier side their professional dashboard also help...

by Damien Cazabonne (Mews) on December 08, 2022

See more answers (21)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are looking for a tool helping you drive more direct booking from your web, reducing manual actions and avoiding human error, Hijiffy chatbot would be a good fit. In case you focus more your attention on in stay improved guest experience, it would also meet perfectly your expectations.

by Damien Cazabonne (Mews) on December 08, 2022

See more answers (21)
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+ 19 recommend
Recommended by Show More (17)

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Want to go behind the scenes and see how HiJiffy works?

Clients & references

References & testimonials

Testimonial avatar
HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team t...
Roberto Martin Digital Guest Experience Manager at the Grupo Piñero
Testimonial avatar
Delivering instant responses to our guests while maintaining a personal and individual approach has been critical to step up our customer care. with HiJiffy's personalizable chatbot we are able to get...
Michael Beare Director at the Finn Lough

Featured partners

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Case studies

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HiJiffy doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • Portugal
  • Spain
  • France
  • United States of America
  • Italy
  • Philippines
  • Singapore
  • United Kingdom
  • Hong Kong

62 Verified HiJiffy Reviews

Likelihood to Recommend
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January 31, 2023

HiJiffy Review: A great competitive advantage for your hotel

Guest Experience from Other in Barcelona (Spain)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

It is a tool that can help the hotel and guest to optimise their time and make it easier and faster to request something and solve any inquiry.

What do you dislike or think could be improved?

What could be improve is to have the possibility to start the conversation as the property, because sometimes we need to get in touch with the guest and we can not do that.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

January 30, 2023

HiJiffy Review: Very useful tool for the business running

Head of Marketing & Sales from Resorts in Nazaré (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Everything is integrated in just one platform and very easy to use. Much less consuming for reception people. Ofering a top customer management tool.

What do you dislike or think could be improved?

Whatsapp messenger campaign to the current customers in the resort as a campaign. Nothing else to add

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

January 24, 2023

HiJiffy Review: The best!

gérant from Luxury Hotels in Banyuls-sur-Mer (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Very good team, adapted advice, a real knowledge of Hospitality. A solution to every question! Well done and thank you again.

What do you dislike or think could be improved?

A French translation / A mobile application / A more successful integration with Mews / A personalization of the design

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

January 24, 2023

HiJiffy Review: Marketing automation and operations improvement

Hotel Manager from City Center Hotels in Bilbo (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Thanks to HiJiffywe have around a 60%-70% rate of online checkin, using the guest messaging software via whatsapp, which improves our customer satisfaction rate as well as our internal operations. This ra...

What do you dislike or think could be improved?

In my opinion, the poings that could be improved are the following: Tracking via google analytics and live chat integration with social networks.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4

December 16, 2022

HiJiffy Review: Amazing Easy to Use Program

Reservations from Branded Hotels in Fortitude Valley (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Fantastic program, live chat makes life so much easier to respond to guests in real time, Love the website booking automation, fantastic support from the HiJiffy team

What do you dislike or think could be improved?

We have only been using this for a short time but so far everything is going great, we havn't had any issues.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

December 15, 2022

HiJiffy Review: Knowledge base

Reservation agent from Boutiques in Los Angeles (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The ability to add an infinite amount of FAQ's is completely reremarkable. This allows the team to focus on other things instead of repeating the same answers over and over

What do you dislike or think could be improved?

The dashboard for insights can be a little more detailed on each user's progress to allow for better review on employee progress and levels of assistance.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
3

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

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Popular HiJiffy Integrations

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