HiJiffy
4.5 (109 REVIEWS)
Jana, Polina, Fandy + 38 more experts recommend HiJiffy
Read RecommendationsRanked 3 (out of 69) in Guest Messaging Software
Solve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & more.
91% recommended by 162 hotels
Accor, Leonardo Hotels, Pestana & 159 others
Capabilities
Manage and reply to conversations
Create and manage campaigns
Centralise tickets and manage requests
Analyse results and guest feedback
Facilitate the checkout process
Send surveys to monitor guest satisfaction
Generate revenue with upsell & cross sell campaigns
AI powered virtual concierge to answer in-house requests
Digital check-in
Welcome guests with triggered arrival messages
Chat-based Booking
Features
Unified Inbox
Multi-Channel
Automation
Upselling & Ancillaries
Task & Request Management
Surveys & Feedback
Reporting & Analytics
Compliance & Privacy
Digital Registration & Check-in
Pre-Stay
In-Stay & Post Stay
Back-Office
Artificial Intelligence
Recommended by
Achievements
This vendor's trending score is rising, HiJiffy is the #6 most trending product in the Guest Messaging Software category (out of 69) and the #176 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHiJiffy has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
HiJiffy Case Studies
Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score
(United Kingdom)
How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries.
Bilbao (Spain)
How HiJiffy helped USSIM Vacances reduce 100+ weekly calls while improving customer service quality
Le Lavandou (France)
Leonardo Hotels achieved 93% automation of 281K queries using HiJiffy's conversational AI
HiJiffy’s conversational AI at PortoBay automates 80% of guest queries, facilitates pre-check-ins, and increases direct bookings and cross-selling.
Porto (Portugal)
Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI.
Vitoria-Gasteiz (Spain)
References
"HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings."
"HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings."
"HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what's most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest's satisfaction."
"HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what's most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest's satisfaction."
Featured Customers
Popularity by Segment
Size
8 | X-Small (1-9 room)
7 | Small (10-24 room)
48 | Medium (25-74 room)
63 | Large (75-199 room)
53 | X-Large (200+ room)
Country
60 | Portugal
26 | Spain
10 | Thailand
10 | United States of America
9 | France
8 | United Kingdom
7 | Philippines
5 | Canada
5 | Italy
4 | China
4 | Colombia
3 | Singapore
2 | Germany
2 | Malta
2 | Netherlands
2 | Australia
1 | Brazil
1 | Switzerland
1 | Andorra
1 | Hungary
1 | Senegal
1 | Cameroon
1 | Morocco
1 | Iceland
1 | South Africa
1 | Austria
1 | Chile
1 | Nepal
1 | Greece
1 | Maldives
1 | Argentina
1 | Belgium
1 | Costa Rica
Type
75 | Luxury Hotels
75 | Resorts
72 | Boutiques
50 | City Center Hotels
38 | Branded Hotels
35 | Bed & Breakfast & Inns
35 | Airport/Conference Hotels
24 | Hostels
24 | Limited Service & Budget Hotels
16 | Extended Stay & Serviced Apartments
11 | RV Parks & Campgrounds
8 | Vacation Rentals & Villas
7 | Casinos
5 | Motels
Region
121 | Europe
26 | Asia Pacific
15 | North America
8 | South America
4 | Africa
2 | Oceania
Category
163 | Hotel Chatbots
109 | Guest Messaging Software
More Products by HiJiffy
Hotelier Rating
Hoteliers like HiJiffy's comprehensive communication solutions that consolidate multiple channels, improving guest interaction and support efficiency. Developed with the latest AI, HiJiffy automates up to 90% of guest queries, significantly reducing operational costs and response times. Its seamless integration with PMS and other hotel technologies helps boost online check-in rates, streamline operations, and enhance customer experiences. However, users highlight the need for improved language detection, more user flexibility, and better reporting tools.
AI-generated from the text of customer reviews
Looking for specific info?
HiJiffy chat is great!
reservations supervisor from 100 to 199 room Boutique in Mariposa (United States of America)
Good tool
Sales assistant from 100 to 199 room Boutique in Funchal (Portugal)
Chatbots Hijiffy
chief financial officer from 200 to 499 room Airport/Conference Hotel in El Prat de Llobregat (Spain)
Great system with helpfull cuspomer support. Great service and help from the team.
Commercial Strategy Executive from 100 to 199 room City Center Hotel in Sliema (Malta)
Straightforward, easy to setup, continuous innovation and features
IT Administration from 200 to 499 room Boutique in Funchal (Portugal)
good but not great
GM from 100 to 199 room Boutique in Somma Lombardo (Italy)
Friendly interface and enhanced messaging service to communicate with our guests.
Director of Operations from 100 to 199 room Resort in (Canada)
The chatbot is a time-saver for our hotels teams.
Trainee eCommerce & Digital Marketing from 25-49 room Boutique in Ratingen (Germany)
HiJiffy is as useful and friendly as it's team
Owner from 5 to 9 room City Center Hotel in Adamas (Greece)
Preferred partner to create unique experiences
Revenue Manager from 100 to 199 room Casino in Estoril (Portugal)