HiJiffy

4.6 (81 REVIEWS)

HTR Score icon
HT Score  
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Fandy, Anastasia, Rosie + 36 more experts recommend HiJiffy

Read Recommendations
Product Banner

HiJiffy

4.6 (81 REVIEWS)

Ranked 5 (out of 66) in Guest Messaging Software

The #1 Guest Communications Hub to boost revenue, tackle staff shortage and improve the customer experience.

User avatar image User avatar image User avatar image

Ratings Summary

4.6
Excellent
81 reviews
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HiJiffy is the #3 most trending product in the Guest Messaging Software category (out of 66) and the #94 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HiJiffy has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
91 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About HiJiffy
Founded in 2016 | Headquarters in Lisboa, Portugal | 20 employees
HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub. Powered by its proprietary AI - Aplysia OS - across the full guest journey, HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages. In 2023, more than 1,800 hotels in over 50 countries reimagine guest communications with HiJiffy’s omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentiment analysis, voice assistance, GPT-4, and more.

Capabilities

Manage and reply to conversations

Create and manage campaigns

Centralise tickets and manage requests

Analyse results and guest feedback

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Pricing

Pricing Available By Request

HiJiffy has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

0

Success Stories

6

References

6

Featured Customers

Success Stories

profile-empty-state.svg

HiJiffy doesn’t have any case studies available

Popularity by Segment

Size

55 | X-Large (200+ room)

37 | Large (75-199 room)

35 | Medium (25-74 room)

6 | Small (10-24 room)

3 | X-Small (1-9 room)

Type

46 | Luxury Hotels

42 | Resorts

30 | Boutiques

23 | Branded Hotels

19 | City Center Hotels

14 | Hostels

9 | RV Parks & Campgrounds

7 | Bed & Breakfast & Inns

5 | Limited Service & Budget Hotels

4 | Vacation Rentals & Villas

3 | Motels

2 | Airport/Conference Hotels

2 | Extended Stay & Serviced Apartments

Region

96 | Europe

21 | Asia Pacific

9 | North America

5 | South America

4 | Africa

2 | Oceania

1 | Middle East

Category

129 | Hotel Chatbots

81 | Guest Messaging Software

More Products by HiJiffy

https://ucarecdn.com/5862d39f-51e2-4c3d-aa93-c69baaba67f1/
https://ucarecdn.com/805bd090-93b5-4177-bb12-374016f697bd/-/crop/1472x920/6,0/-/preview/

81

Reviews

32

Expert Recommendations

Hotelier Rating

Excellent
105
Very Good
20
Average
11
Poor
3
Terrible
0

By Product

  • Hotel Chatbots
    Hotel Chatbots
  • Guest Messaging Software
    Guest Messaging Software

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
  • Middle East
    Middle East
  • South America
    South America
  • Africa
    Africa
4

HiJiffy review

guest service agent from 500+ room in Chapel Hill (United States of America)

Verified
10 days ago
I like that HI jiffy is very efficient with the guest and owner to reach out when they can't call international
10

Excellent collaboration so far

Head of Commercial from 500+ room Hostel in Amsterdam (Netherlands)

Verified
16 days ago
Customer support, the willingness to support our team in our issues, bugs or improvement points that we suggest to the team.
8

The only problem with Hijiffy is that the property gets a lot of error messages when trying to contact the guest.

Manager from 25-49 room Hostel in Washington (United States of America)

Verified
16 days ago
Customer Service and support are very attentive. The app sends email notifications so we can respond the guests right away.
10

Jiffy review

Reservations Agent from 500+ room Boutique in Midpines (United States of America)

Verified
17 days ago
* Ease of use, getting bookings out of inquiries, contacting guests in a timely manner, good graphics and easy to read.
10

Technical and human quality

Loyalty Strategy Manager from 500+ room in Palma (Spain)

Verified
1 months ago
HiJiffy has known how to gradually adapt to the needs that hoteliers have transmitted to it and is, of course, a key tool to speed up manual work and, furthermore, to be able to digitize the data generated at the contact points.
7

Time saving

HM from 75-99 room Hostel in (Thailand)

Verified
1 months ago
Chatbot can do the screening before sending to real staff, which is quite helpful. It can save lots of time. Moreover, this can also combine all chat space, eg FB, IG at one place that is very handy as well.
10

Perfect

Direct Channel Specialist Manager from 500+ room in Palma (Spain)

Verified
1 months ago
They are helping the hotel to solve the most common doubts through the chat, freeing receptionist from this task. Improve the customer experience.
10

Flexible, easy to implement, and powerful tool

Revenue and Distribution Executive from 200 to 499 room Luxury Hotel in (Thailand)

Verified
1 months ago
Very happy about Triptease, tool is very easy to implement on the hotel website. Triptease offers fast and efficient direct conversion campaigns. The tool has a more intuitive interface compared to other tools, more aesthetically pleasing widgets, and prompt customer support. What I enjoy the most is that it is a very versatile tool; suppor...
10

Hijiffy has helped us cut down our guest response times while also offering in depth analytics to improve customer relations.

Group Director of Content & Digital Marketing from 500+ room Branded Hotel in (Thailand)

Verified
1 months ago
It offers a unified inbox that allows for a streamlined communication between our guests and our multiple properties. The team at HiJiffy has also been spectacular in their tailored support offering amazing service that help us improve the utilization of the tool even further for our specific use cases.
9

Communicate respond

revenue from 200 to 499 room Luxury Hotel in Kunming (China)

Verified
1 months ago
The Chatbots anytime online, responds quickly and records accurately. And can be set according to the hotel reply. Increase guest satisfaction with the hotel.
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 9

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

91% recommended by 1428 hotels

Channel Managers
+2 more
Cloudbeds
Cloudbeds

91% recommended by 1106 hotels

Property Management Systems
RoomRaccoon
RoomRaccoon

97% recommended by 509 hotels

Property Management Systems
Profitroom
Profitroom

95% recommended by 363 hotels

Booking Engine
Bookassist
Bookassist

95% recommended by 360 hotels

Booking Engine
+3 more
RMS
RMS

86% recommended by 326 hotels

Hotel Management Software
Mews
Mews

90% recommended by 318 hotels

Property Management Systems
+2 more
Duve

This integration hasn’t been verified by HiJiffy yet.

Duve

96% recommended by 295 hotels

Upselling Software
+3 more
SHR Group
SHR Group

95% recommended by 275 hotels

Booking Engine
Oaky
Oaky

95% recommended by 229 hotels

Upselling Software

Request a Quote

Response Time

Less than a day

Responsiveness

Excellent

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

Learn more

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live