HiJiffy

4.5 (109 REVIEWS)

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HT Score  
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Jana, Polina, Fandy + 38 more experts recommend HiJiffy

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Solve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & more.

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What is HiJiffy?

Founded in 2016 | Headquarters in Lisboa, Portugal | 45 employees
HiJiffy is a state-of-the-art guest communication platform tailored for the hospitality industry. Leveraging advanced AI, it consolidates multiple communication channels into one seamless interface, significantly improving guest interaction and support efficiency. HiJiffy automates up to 90% of guest queries, drastically cutting down operational costs and response times. It integrates smoothly with Property Management Systems (PMS) and other hotel technologies to boost online check-in rates, streamline operations, and enhance overall customer experience. The platform supports over 130 languages, enabling hoteliers to cater to a global clientele. While some refinements in language detection and reporting tools are needed, HiJiffy remains a valuable asset for hoteliers aiming to optimize their guest services and operational workflow.

Capabilities

Manage and reply to conversations

Create and manage campaigns

Centralise tickets and manage requests

Analyse results and guest feedback

Collect reviews on Trip Advisor and Google

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

HiJiffy Reviews Summary

4.5
Very Good
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.5/5

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Achievements

Trending Product

This vendor's trending score is rising, HiJiffy is the #6 most trending product in the Guest Messaging Software category (out of 69) and the #176 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HiJiffy has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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88 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

HiJiffy Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

HiJiffy Average HiJiffy

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6

Success Stories

4

References

6

Featured Customers

Popularity by Segment

Size

8 | X-Small (1-9 room)

7 | Small (10-24 room)

48 | Medium (25-74 room)

63 | Large (75-199 room)

53 | X-Large (200+ room)

Country

60 | Portugal

26 | Spain

10 | Thailand

10 | United States of America

9 | France

8 | United Kingdom

7 | Philippines

5 | Canada

5 | Italy

4 | China

4 | Colombia

3 | Singapore

2 | Germany

2 | Malta

2 | Netherlands

2 | Australia

1 | Brazil

1 | Switzerland

1 | Andorra

1 | Hungary

1 | Senegal

1 | Cameroon

1 | Morocco

1 | Iceland

1 | South Africa

1 | Austria

1 | Chile

1 | Nepal

1 | Greece

1 | Maldives

1 | Argentina

1 | Belgium

1 | Costa Rica

Type

75 | Luxury Hotels

75 | Resorts

72 | Boutiques

50 | City Center Hotels

38 | Branded Hotels

35 | Bed & Breakfast & Inns

35 | Airport/Conference Hotels

24 | Hostels

24 | Limited Service & Budget Hotels

16 | Extended Stay & Serviced Apartments

11 | RV Parks & Campgrounds

8 | Vacation Rentals & Villas

7 | Casinos

5 | Motels

Region

121 | Europe

26 | Asia Pacific

15 | North America

8 | South America

4 | Africa

2 | Oceania

Category

163 | Hotel Chatbots

109 | Guest Messaging Software

More Products by HiJiffy

https://ucarecdn.com/5862d39f-51e2-4c3d-aa93-c69baaba67f1/
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HiJiffy Reviews

Hotelier Rating

Excellent
138
Very Good
23
Average
13
Poor
4
Terrible
2

Property Size

  • X-Small (8)
  • Small (7)
  • Medium (48)
  • Large (64)
  • X-Large (52)

Country

  • Portugal
    Portugal
    (60)
  • Spain
    Spain
    (26)
  • Thailand
    Thailand
    (10)
  • United States of America
    United States of America
    (10)
  • France
    France
    (9)
  • United Kingdom
    United Kingdom
    (8)
  • Philippines
    Philippines
    (7)
  • Canada
    Canada
    (5)
  • Italy
    Italy
    (5)
  • China
    China
    (4)
  • Colombia
    Colombia
    (4)
  • Singapore
    Singapore
    (3)
  • Germany
    Germany
    (2)
  • Malta
    Malta
    (2)
  • Netherlands
    Netherlands
    (2)
  • Australia
    Australia
    (2)
  • Brazil
    Brazil
    (1)
  • Switzerland
    Switzerland
    (1)
  • Andorra
    Andorra
    (1)
  • Hungary
    Hungary
    (1)
  • Senegal
    Senegal
    (1)
  • Cameroon
    Cameroon
    (1)
  • Morocco
    Morocco
    (1)
  • Iceland
    Iceland
    (1)
  • South Africa
    South Africa
    (1)
  • Austria
    Austria
    (1)
  • Chile
    Chile
    (1)
  • Nepal
    Nepal
    (1)
  • Greece
    Greece
    (1)
  • Maldives
    Maldives
    (1)
  • Argentina
    Argentina
    (1)
  • Belgium
    Belgium
    (1)
  • Costa Rica
    Costa Rica
    (1)

Region

  • North America
    North America
    (15)
  • Europe
    Europe
    (121)
  • Asia Pacific
    Asia Pacific
    (26)
  • Oceania
    Oceania
    (2)
  • South America
    South America
    (8)
  • Africa
    Africa
    (4)

Hoteliers say

NEW AI Review summary

Hoteliers like HiJiffy's comprehensive communication solutions that consolidate multiple channels, improving guest interaction and support efficiency. Developed with the latest AI, HiJiffy automates up to 90% of guest queries, significantly reducing operational costs and response times. Its seamless integration with PMS and other hotel technologies helps boost online check-in rates, streamline operations, and enhance customer experiences. However, users highlight the need for improved language detection, more user flexibility, and better reporting tools.

AI-generated from the text of customer reviews

Guest Experience Enhancement
Automation and AI
Customer Support
Notification and Interaction Issues
Customization and Flexibility Issues
Reporting and Analytics
Channel Consolidation
User Friendly Interface
Integration with PMS
Language Capabilities
7

HiJiffy chat is great!

reservations supervisor from 100 to 199 room Boutique in Mariposa (United States of America)

Verified
10 days ago
We love using the chat to communiate with our guests. I love that you can edit the reply after sending, since we all make mistakes sometimes. I also like how fast the responses post. Most of our guests enjoy using the chat to get a fast reply!
Country United States of America
reservations supervisor
Large Hotel
Tiago from HiJiffy replied
Many thanks for your feedback! We are very focused on sharpening our AI-powered solution and improving its capabilities, not only for a better guest experience but also for the entire staff team.
10

Good tool

Sales assistant from 100 to 199 room Boutique in Funchal (Portugal)

Verified
1 months ago
Hijiffy has been a great tool to save time, and give good feedback to our clients without worrying. Great also to let us know what they think about us and improve our service.
Country Portugal
Sales assistant
Large Hotel
Tiago from HiJiffy replied
Thanks a lot for your kind words! We are very happy to be working together and we will keep pushing hard to make our solution the best one for a great guest and hotel staff experience.
9

Chatbots Hijiffy

chief financial officer from 200 to 499 room Airport/Conference Hotel in El Prat de Llobregat (Spain)

Verified
1 months ago
The most important to use is for give quickly answer to guest 24/07. We would like to offer all information as soon as possible to make the decision to stay in our hotel.
Country Spain
chief financial officer
X-Large Hotel
9

Great system with helpfull cuspomer support. Great service and help from the team.

Commercial Strategy Executive from 100 to 199 room City Center Hotel in Sliema (Malta)

Verified
2 months ago
All chats (facebook, instagram, website) being summarized on one back end is very helpful, the chatbot provides prompt responses to guest queries. The chatbot function created much higher demand in guests queries which helps to clarify guest requests prior booking and arrival. The HiJiffy chatbot provides prompt responses to guest queries,...
Country Malta
Commercial Strategy Executive
Large Hotel
10

Straightforward, easy to setup, continuous innovation and features

IT Administration from 200 to 499 room Boutique in Funchal (Portugal)

Verified
2 months ago
Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge database of our hotel in one accessible format, and always bringing forward the best tools for adjusting the FAQ topics, translation, and knowledge...
Country Portugal
IT Administration
X-Large Hotel
3

good but not great

GM from 100 to 199 room Boutique in Somma Lombardo (Italy)

Verified
3 months ago
The system works quite well. Sometimes the notifications are duplicated. Unwelcome marketing activity on the chat
Country Italy
GM
Large Hotel
10

Friendly interface and enhanced messaging service to communicate with our guests.

Director of Operations from 100 to 199 room Resort in (Canada)

Verified
3 months ago
It has enhanced our guest support, providing efficient service 24/7. We highly recommend it for its reliability and user-friendly interface. We are highly satisfied with Hijiffy as our hotel's chatbot solution. It has greatly improved guest interaction and support by providing prompt and efficient service around the clock. They helped us wi...
Country Canada
Director of Operations
Large Hotel
10

The chatbot is a time-saver for our hotels teams.

Trainee eCommerce & Digital Marketing from 25-49 room Boutique in Ratingen (Germany)

Verified
3 months ago
First of all, the console for managing conversions is very user- friendly. Our team members are truly enjoying to work with it. It is also easy to track all important metrics due to well-organized dashboard with reports. Furthermore, it is always possible to contact the support team and get some answers/recommendations directly.
Country Germany
Trainee eCommerce & Digital Marketing
Medium Hotel
Tiago from HiJiffy replied
We're delighted to receive such positive feedback. Many thanks for your comments! We're focused on sharpening our AI-powered solution and improving its capabilities, not only for a better guest experience but also for the entire staff team.
10

HiJiffy is as useful and friendly as it's team

Owner from 5 to 9 room City Center Hotel in Adamas (Greece)

Verified
3 months ago
We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather all the customer communication channels (Whatsapp, Booking.com, Facebook, Instagram, Webchat) into one platform. In...
Country Greece
Owner
X-Small Hotel
9

Preferred partner to create unique experiences

Revenue Manager from 100 to 199 room Casino in Estoril (Portugal)

Verified
3 months ago
Hijiffy is a great partner and its solutions help us create a unique experience. We do not have unlimited human resources, therefore these solutions help a lot in managing the customer journey.
Country Portugal
Revenue Manager
Large Hotel
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