Trends in Guest Communications in 2023
Ratings Snapshot
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Ranked #7 out of 60 in Guest Messaging Software
HiJiffy’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreHiJiffy Overview
HiJiffy Overview
HiJiffy is a Guest Communications Hub that boosts the hotel's revenue through increased direct bookings and upselling opportunities. The platform features an AI-powered conversational Booking Assistant - available 24/7 across all communication channels - that automatically answers more than 80% of guest queries and a Virtual Concierge - available from the pre-stay stage until the guests’ depart...
About HiJiffy View website
Founded in 2016 | Headquarters in Lisboa, Portugal | 20 employeesHiJiffy was born with the mission to provide an automated, personalised and centralized service to support hotel deliver an improved guest experience. Today, +...
Other Products by HiJiffy
Integrates with
- Digital Marketing Agencies
- Property Management Systems
- Booking Engine
What customers love about HiJiffy
Marketing and Communication Director
The experience has been great: - User interface - Liability - Effective and fast support
Marketing PR & Com Development Manager
HiJiffy solution is an essential asset to our digital communication landscape since it improved our time and quality of requests from clients. The results since the integration are almost instantaneous, reaching nowadays...
E-commerce Specialist
The facility of implementation, the simple utilisation of the tool, and the great assistance by the Team HiJiffy (fast and effective).
Expert Q&A and Partner Recommendations
What does this product or service do well?
Communication and response time are key elements when a customer is having some questions regarding a potential direct booking. While they are staying at the property they will also consider having an extra service or some more questions. Hijiffy is able to solve this two points with both their chat...
by Damien Cazabonne (Mews) on December 08, 2022
See more answers (21)What differentiates this product or service from the competition?
Quickness of answer from the AI powered chatbot helps increase direct bookings from a side. Guest journey is improved by the in stay virtual concierge helping the guest to level up his journey making both hoteliers and travellers happier. From the hotelier side their professional dashboard also help...
by Damien Cazabonne (Mews) on December 08, 2022
See more answers (21)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
If you are looking for a tool helping you drive more direct booking from your web, reducing manual actions and avoiding human error, Hijiffy chatbot would be a good fit. In case you focus more your attention on in stay improved guest experience, it would also meet perfectly your expectations.
by Damien Cazabonne (Mews) on December 08, 2022
See more answers (21)Features
Clients & references
References & testimonials
HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team t...
Delivering instant responses to our guests while maintaining a personal and individual approach has been critical to step up our customer care. with HiJiffy's personalizable chatbot we are able to get...
Featured partners
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HiJiffy doesn’t have any case studies available
Awards & Certifications
Active Markets
- North America
- South America
- Europe
- Central America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- Portugal
- Spain
- France
- United States of America
- Italy
- Philippines
- Singapore
- United Kingdom
- Hong Kong
January 31, 2023
HiJiffy Review: A great competitive advantage for your hotel
Guest Experience from Other in Barcelona (Spain)
What do you like most?
It is a tool that can help the hotel and guest to optimise their time and make it easier and faster to request something and solve any inquiry.
What do you dislike or think could be improved?
What could be improve is to have the possibility to start the conversation as the property, because sometimes we need to get in touch with the guest and we can not do that.
January 30, 2023
HiJiffy Review: Very useful tool for the business running
Head of Marketing & Sales from Resorts in Nazaré (Portugal)
What do you like most?
Everything is integrated in just one platform and very easy to use. Much less consuming for reception people. Ofering a top customer management tool.
What do you dislike or think could be improved?
Whatsapp messenger campaign to the current customers in the resort as a campaign. Nothing else to add
January 24, 2023
HiJiffy Review: The best!
gérant from Luxury Hotels in Banyuls-sur-Mer (France)
What do you like most?
Very good team, adapted advice, a real knowledge of Hospitality. A solution to every question! Well done and thank you again.
What do you dislike or think could be improved?
A French translation / A mobile application / A more successful integration with Mews / A personalization of the design
January 24, 2023
HiJiffy Review: Marketing automation and operations improvement
Hotel Manager from City Center Hotels in Bilbo (Spain)
What do you like most?
Thanks to HiJiffywe have around a 60%-70% rate of online checkin, using the guest messaging software via whatsapp, which improves our customer satisfaction rate as well as our internal operations. This ra...
What do you dislike or think could be improved?
In my opinion, the poings that could be improved are the following: Tracking via google analytics and live chat integration with social networks.
December 16, 2022
HiJiffy Review: Amazing Easy to Use Program
Reservations from Branded Hotels in Fortitude Valley (Australia)
What do you like most?
Fantastic program, live chat makes life so much easier to respond to guests in real time, Love the website booking automation, fantastic support from the HiJiffy team
What do you dislike or think could be improved?
We have only been using this for a short time but so far everything is going great, we havn't had any issues.
December 15, 2022
HiJiffy Review: Knowledge base
Reservation agent from Boutiques in Los Angeles (United States of America)
What do you like most?
The ability to add an infinite amount of FAQ's is completely reremarkable. This allows the team to focus on other things instead of repeating the same answers over and over
What do you dislike or think could be improved?
The dashboard for insights can be a little more detailed on each user's progress to allow for better review on employee progress and levels of assistance.
Pricing
Recent News & Content
Recent articles
HiJiffy doesn’t have any recent coverage yet
Recent press releases
Resources & reports
SiteMinder (The Channel Manager)
Channel ManagersWorld's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
SiteMinder Booking Engine
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Vice President of ECommerce
One of the best chatbots we found after we used few. Accuracy levels keep getting better as system learns. One function we love is how the various Questions are divided into various areas of hotel/functions. Cheers