HiJiffy

Ranked 7 (out of 58) in Guest Messaging Software

Guest Messaging Software

The all-in-one communication solution for hotels. Boost your revenue, tackle staff shortage and impr...

Ratings Snapshot

Certificate of Excellence
Read 38 reviews
94%
Recommend
HTR Score icon
HT SCORE
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #7 out of 58 in Guest Messaging Software

Ease of Use
4.7/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

HiJiffy’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Luxury Hotels 11 verified reviews
    95%
  • City Center Hotels 7 verified reviews
    97%
  • Resorts 6 verified reviews
    92%
  • Branded Hotels 3 verified reviews
    97%
  • Hostels 3 verified reviews
    100%
  • Boutiques 2 verified reviews
    95%
  • Airport/Conference Hotels 2 verified reviews
    100%
  • Extended Stay & Serviced Apartments 1 verified reviews
    70%
  • Vacation Rentals & Villas 1 verified reviews
    80%
  • RV Parks & Campgrounds 1 verified reviews
    100%
  • Bed & Breakfast & Inns 1 verified reviews
    90%
  • Limited Service & Budget Hotels 1 verified reviews
    100%

HiJiffy Overview

HiJiffy Overview

HiJiffy is an all-in-one communication solution for hotels that boosts revenue through increased direct bookings and upselling opportunities. The platform features an AI-powered conversational Booking Assistant - available 24/7 across all communication channels - that automatically answers more than 80% of guest queries and a Virtual Concierge - available from the pre-stay stage until the guests...

About HiJiffy View website

Founded in 2016 | Headquarters in Lisboa, Portugal | 20 employees

HiJiffy was born with the mission to provide an automated, personalised and centralized service to support hotel deliver an improved guest experience. Today, +...

Other Products by HiJiffy

Integrates with

  • Digital Marketing Agencies
  • Property Management Systems
  • Booking Engine
Browse integrations (37 verified)

What customers love about HiJiffy

Like 94% recommend

Vice President of ECommerce

One of the best chatbots we found after we used few. Accuracy levels keep getting better as system learns. One function we love is how the various Questions are divided into various areas of hotel/functions. Cheers

Marketing and Communication Director

The experience has been great: - User interface - Liability - Effective and fast support

Marketing PR & Com Development Manager

HiJiffy solution is an essential asset to our digital communication landscape since it improved our time and quality of requests from clients. The results since the integration are almost instantaneous, reaching nowadays...

E-commerce Specialist

The facility of implementation, the simple utilisation of the tool, and the great assistance by the Team HiJiffy (fast and effective).

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Our customers really appreciate the way HiJiffy gives response to most of their guests questions without the need to actually be part of that guest support process. The integration is smooth and fast, what makes it very easy to work with them. When integrated with a booking engine like ours, HiJiffy...

by Daniel Romero (Paraty Tech) on July 27, 2022

See more answers (14)
Question:

What differentiates this product or service from the competition?

Answer:

Most probably, their high conversion rate, time saving for our customers and great support when it comes to facing the integration and the onboarding. All their connections makes of HiJiffy a perfect omnichannel solution. HiJiffy is constantly working on new features. We are happy to be their partne...

by Daniel Romero (Paraty Tech) on July 27, 2022

See more answers (14)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Chatbots and guest messaging tools are extraordinary useful when it comes to boosting direct sales and improving guest experience. We definitely recommend HiJiffy as one of the best options in the market, specially because they make things really easy and their solutions work exactly the way they sh...

by Daniel Romero (Paraty Tech) on July 27, 2022

See more answers (14)
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+ 12 recommend
Recommended by Show More (10)

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Want to go behind the scenes and see how HiJiffy works?

Clients & references

References & testimonials

Testimonial avatar
HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team t...
Roberto Martin Digital Guest Experience Manager at the Grupo Piñero
Testimonial avatar
At Baobab Suites we are committed to delivering an elevated guest experience from the booking stage to the guest departure and beyond. With HiJiffy's assistance, we are able to retrieve valuable data ...
Eva Bascones Directora comercial at the Baobab Suites

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Africa
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
VERIFIED MARKETS
  • Portugal
  • Spain
  • Italy
  • Philippines
  • France
  • Singapore
  • United Kingdom
  • Hong Kong
  • Colombia

38 Verified HiJiffy Reviews

Likelihood to Recommend
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August 05, 2022

HiJiffy Review: Great Hospitality support

Executive Director from Luxury Hotels in Sala Comacina (Italy)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

I love the easy to navigate interface and the features of the software, helped us a lot by automating messages and reducing the amount of requests we used to receive

What do you dislike or think could be improved?

Overrall a great customer care I would improve the direct support for the set up of few features.In any case the support from the team will always guide you for any issue.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

August 04, 2022

HiJiffy Review: Wery ggod

GM from Hostels in Case Nuove (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The system works well and stable and we have no problems, the assistance is excellent and immediately responds to all requests.

What do you dislike or think could be improved?

Have the system optimized for mobile. It would be nice to always be able to answer. We don't always have a PC available. I don't like that some requests don't close and come back active

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Aug 05, 2022 Miguel R. from HiJiffy replied:
 Thanks for your kind words. We are very happy to be working together and we will keep pushing hard t... 

July 15, 2022

HiJiffy Review: All in one!

E-Commerce from Branded Hotels in Chipiona (Spain)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

With Hi Jiffy we have been able to centralized most of our conversations with our guest, from different channels, Website, Social Networks, Google profile. It allow us to respond first with the Bot and fi...

What do you dislike or think could be improved?

At the moment, the tool covers our actual needs. Lets see what the tool can offer in the coming future.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4
arrow review On Jul 15, 2022 Miguel R. from HiJiffy replied:
 Many thanks for your kind words. We are very happy to be working together and we will keep pushing h... 

July 14, 2022

HiJiffy Review: Chatbots Hijiffy

chief financial officer from Airport/Conference Hotels in El Prat de Llobregat (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Our experience with Hijiffy is about chatbot. The most important to use this software is for automatically answer for standard questions and we can know what question are commomn in our clients for we try...

What do you dislike or think could be improved?

1.- To close open balance with authorization in credit card 2.- survey about the most importants features in the hotel

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jul 15, 2022 Miguel R. from HiJiffy replied:
 Many thanks for your comments! We are very focused on sharpening our AI-powered solution and improvi... 

July 06, 2022

HiJiffy Review: Saving the customer journey

Digital Director from Luxury Hotels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

HiJiffy was very easy to set-up starting with the most common customer queries and either directly answering the query or directing customers to the most relevant web pages. As we learn and grow we are co...

What do you dislike or think could be improved?

I think some further customisations to better integrate the chatbot with our website look and feel, better automations to trigger enquiry emails to our sales team and further integration with non-room boo...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4
arrow review On Jul 14, 2022 Miguel R. from HiJiffy replied:
 Many thanks for your kind words. We are very happy to be working together and we will keep pushing h... 

July 02, 2022

HiJiffy Review: Improving the guest journey

Commercial Director from Luxury Hotels in Puissalicon (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We have been using HiJiffy's live chat module to improve our customers booking journey. The tool provides us with a 24/7 seamless chat bot solution.

What do you dislike or think could be improved?

The Highjiffy development team are constantly adding improvements and updatesso I don't have any negative comments to include in this review.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4
arrow review On Jul 14, 2022 Miguel R. from HiJiffy replied:
 Many thanks for your kind words. We are very happy to be working together and we will keep pushing h... 

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

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Popular HiJiffy Integrations

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