HiJiffy

4.6 (105 REVIEWS)

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HT Score  
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Jana, Polina, Fandy + 38 more experts recommend HiJiffy

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Ranked 5 (out of 66) in Guest Messaging Software

The #1 Guest Communications Hub to boost revenue, tackle staff shortage and improve the customer experience.

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Ratings Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HiJiffy is the #3 most trending product in the Guest Messaging Software category (out of 66) and the #143 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

HiJiffy has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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88 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About HiJiffy
Founded in 2016 | Headquarters in Lisboa, Portugal | 45 employees
HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub. Powered by its proprietary AI - Aplysia OS - across the full guest journey, HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages. In 2023, more than 1,800 hotels in over 50 countries reimagine guest communications with HiJiffy’s omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentiment analysis, voice assistance, GPT-4, and more.

Capabilities

Manage and reply to conversations

Create and manage campaigns

Centralise tickets and manage requests

Analyse results and guest feedback

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

HiJiffy Average HiJiffy

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No matching results

5

Success Stories

4

References

6

Featured Customers

Popularity by Segment

Size

3 | X-Small (1-9 room)

7 | Small (10-24 room)

47 | Medium (25-74 room)

50 | Large (75-199 room)

63 | X-Large (200+ room)

Country

60 | Portugal

28 | Spain

10 | Thailand

9 | France

9 | Philippines

8 | United Kingdom

8 | United States of America

5 | Italy

4 | Colombia

4 | Canada

2 | Germany

2 | Netherlands

2 | China

2 | Australia

2 | Hong Kong

2 | Singapore

1 | Andorra

1 | Austria

1 | Hungary

1 | Senegal

1 | Cameroon

1 | Morocco

1 | Iceland

1 | South Africa

1 | Brazil

1 | Egypt

1 | Netherlands Antilles

1 | Maldives

1 | Malta

1 | Belgium

1 | Argentina

Type

56 | Luxury Hotels

53 | Resorts

33 | Boutiques

29 | Branded Hotels

26 | City Center Hotels

19 | Hostels

10 | Bed & Breakfast & Inns

9 | RV Parks & Campgrounds

6 | Limited Service & Budget Hotels

5 | Extended Stay & Serviced Apartments

5 | Motels

5 | Vacation Rentals & Villas

4 | Airport/Conference Hotels

2 | Casinos

Region

120 | Europe

26 | Asia Pacific

12 | North America

6 | South America

4 | Africa

2 | Oceania

1 | Middle East

1 | Central America

Category

157 | Hotel Chatbots

105 | Guest Messaging Software

More Products by HiJiffy

https://ucarecdn.com/5862d39f-51e2-4c3d-aa93-c69baaba67f1/
https://ucarecdn.com/805bd090-93b5-4177-bb12-374016f697bd/-/crop/1472x920/6,0/-/preview/

Hotelier Rating

Excellent
133
Very Good
23
Average
13
Poor
4
Terrible
1

Property Size

  • X-Small (3)
  • Small (7)
  • Medium (47)
  • Large (50)
  • X-Large (63)

Country

  • Portugal
    Portugal
    (60)
  • Spain
    Spain
    (28)
  • Thailand
    Thailand
    (10)
  • France
    France
    (9)
  • Philippines
    Philippines
    (9)
  • United Kingdom
    United Kingdom
    (8)
  • United States of America
    United States of America
    (8)
  • Italy
    Italy
    (5)
  • Colombia
    Colombia
    (4)
  • Canada
    Canada
    (4)
  • Germany
    Germany
    (2)
  • Netherlands
    Netherlands
    (2)
  • China
    China
    (2)
  • Australia
    Australia
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • Singapore
    Singapore
    (2)
  • Andorra
    Andorra
    (1)
  • Austria
    Austria
    (1)
  • Hungary
    Hungary
    (1)
  • Senegal
    Senegal
    (1)
  • Cameroon
    Cameroon
    (1)
  • Morocco
    Morocco
    (1)
  • Iceland
    Iceland
    (1)
  • South Africa
    South Africa
    (1)
  • Brazil
    Brazil
    (1)
  • Egypt
    Egypt
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Maldives
    Maldives
    (1)
  • Malta
    Malta
    (1)
  • Belgium
    Belgium
    (1)
  • Argentina
    Argentina
    (1)

Region

  • North America
    North America
    (12)
  • Europe
    Europe
    (120)
  • Asia Pacific
    Asia Pacific
    (26)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (1)
  • South America
    South America
    (6)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (4)
8

SAVES US TIME

General Manager from 100 to 199 room Resort in Lagos (Portugal)

Verified
5 days ago
Its very user friendly and helps us responding to customers quickly. It saves us a lot of time with the chatbots
Country Portugal
General Manager
Large Hotel
Tiago from HiJiffy replied
Many thanks for your kind words! We are very happy to be working together, and we will keep pushing hard to make our solution the best one for a great guest and hotel staff experience.
5

Finn Lough optimises guest communication

Director from 25-49 room Resort in Aghnablaney (United Kingdom)

Verified
17 days ago
We liked the shared inbox feature more than the chatbot as often the chatbot conversation left things needing followed up
Country United Kingdom
Director
Medium Hotel
10

Improving the guest journey

Commercial Director from 50-74 room Luxury Hotel in Puissalicon (France)

Verified
17 days ago
We have been using HiJiffy's live chat module to improve our customers booking journey. The tool provides us with a 24/7 seamless chat bot solution.
Country France
Commercial Director
Medium Hotel
Tiago from HiJiffy replied
Many thanks for your kind words. We are very happy to be working together and we will keep pushing hard to make our solution the best one for a great guest experience.
9

The live chat gave us another channel to communicate further with our customer even during non-office hours, the autobot are able to provide answers that customer may generally ask.

IT/Revenue from 200 to 499 room Luxury Hotel in Singapore (Singapore)

Verified
17 days ago
Aside from live chat widget, HiJiffy! are able to connect with other social media channels and OTA which collate all the messages from a different platform. Having one portal to manage all these enquiries helped our team to be more efficient in responding to customer enquiries.
Country Singapore
IT/Revenue
X-Large Hotel
Tiago from HiJiffy replied
Many thanks for your kind words. We are very happy to be working together and we will keep pushing hard to make our solution the best one for a great guest and hotel staff experience
10

Keep your focus on customer service & Let HiJiffy take care of FAQs & even online booking, How good is that! :)

Hotel Manager from 100 to 199 room Bed & Breakfast & Inn in Sydney (Australia)

Verified
18 days ago
Since we started using HiJiffy we never bothered to reply FAQs and keeping our focus on most important thing, customer service. HiJiffy can also help with online booking! So you will never miss on potentail booking.
Country Australia
Hotel Manager
Large Hotel
Tiago from HiJiffy replied
Many thanks for your kind words. We are very happy to be working together and we will keep pushing hard to make our solution the best one for a great guest and hotel staff experience
9

Everything Ok

frontdesk Manager from 75-99 room Boutique in Barcelona (Spain)

Verified
1 months ago
Everything perfect, it is quick and efficient. you can have more information from the guest. and they can make their request.
Country Spain
frontdesk Manager
Large Hotel
10

The Great Yosemite Review

Operations Manager from 25-49 room Vacation Rentals & Villa in

Verified
1 months ago
I like that the software has a lot of option to set up automatedmessage, It's also user friendly and adding additional staff is easy.
Operations Manager
Medium Hotel
10

HiJiffy added to our website

Hospitality Manager from 75-99 room Resort in Woodstock (Canada)

Verified
1 months ago
I believe having the addition of the chatbot onto our website will be a huge help for our customers. This should also help our front desk team in dealing with the everyday common questions that are asked.
Country Canada
Hospitality Manager
Large Hotel
10

Great service and amazing support!

Subdiretor from 100 to 199 room Branded Hotel in Portimão (Portugal)

Verified
1 months ago
We're just starting our partnership, but the communication with Miguel Magalhães and Tiago Ferro is excellent. They respond very quickly to all our questions, and we receive notifications in our emails instantly
Country Portugal
Subdiretor
Large Hotel
8

Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score

Marketing Project Manager from 50-74 room in (United Kingdom)

Verified
1 months ago
Our journey with the implementation was fantastic. While we're still navigating our way through the solution, each step brings us closer to mastery. Engaging our entire operations team in the setup was instrumental in achieving a remarkable CSAT score. Beyond witnessing tangible results, building trust and confidence stems from understandin...
Country United Kingdom
Marketing Project Manager
Medium Hotel
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  • 2
  • 3
  • 4
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  • 11

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

the service is regularly updated from the guest feedback and preferences, providing valuable insights for the hotel. It provides instant responses to frequently asked questions, improving customer service and satisfaction. Guests can get quick information about amenities, check-in/check-out times, or local recommendations that allows to free up staff to focus on more complex guest needs. It could inform guests about special promotions, offers, or upgrades, contributing to increased revenue through upselling opportunities. the chatbot is integrated with various hotel management systems, allowing seamless coordination with existing processes, such as reservations.

Question:

What differentiates this product or service from the competition?

Answer:

I cannot compare the service of HiJiffy to other competitors, because this service were recommended from other clients. However I think the most important 2 things using your service are: regularly update from the guest feedback and preferences, providing valuable insights for the hotel and its integration with various hotel management systems

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

to analyze regularly the collect guest feedback and preferences that can provide you valuable insights for your hotel to enhance your services and offerings continuously. It allows you to improve constantly the client experience and to know what the client wants to have like a service

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 38 recommend
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Are you a consultant or vendor that recommends HiJiffy? Leave a recommendation

Posts

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HiJiffy

1 month ago

HiJiffy Now Available on Oracle Cloud Marketplace

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HiJiffy

1 month ago

HiJiffy Launches Hyper Personalised Guest Messaging Based On Real-time PMS Updates

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HiJiffy

1 month ago

Social Media Guide for Hospitality: from boosting your hotel’s presence to generating revenue

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HiJiffy

1 month ago

Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score

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HiJiffy

2 months ago

HiJiffy Makes Deploying AI In Hotels As Simple As Uploading One Document

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HiJiffy

2 months ago

How To Use AI To Boost Your Guest Loyalty Programmes

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HiJiffy

3 months ago

How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries.

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HiJiffy

3 months ago

How HiJiffy helped USSIM Vacances reduce 100+ weekly calls while improving customer service quality

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HiJiffy

5 months ago

Conversational AI in Hotels: Transforming the Entire Guest Journey

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HiJiffy

6 months ago

HiJiffy’s conversational AI at PortoBay automates 80% of guest queries, facilitates pre-check-ins, and increases direct bookings and cross-selling.

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HiJiffy

6 months ago

What Hotel Guests Really Want to Know: Top 50 Questions Asked in Summer 2023

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HiJiffy

9 months ago

Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI.

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HiJiffy

10 months ago

HiJiffy Raises €3.8M and Expands to Germany

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HiJiffy

1 year ago

HiJiffy Unveils New Brand Identity Reflecting the Most Advanced Conversational AI for Hotels

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HiJiffy

1 year ago

HiJiffy Launches GPT-4 Powered Chatbot for Hotels

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HiJiffy

1 year ago

Trends in Guest Communications in 2023

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HiJiffy

1 year ago

HiJiffy Launches the First Voice Assistant 100% Specialised in Hospitality

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HiJiffy

1 year ago

HiJiffy launches Aplysia, the first Guest Communications Operations System

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Support

Verified Support

HiJiffy has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Responsiveness

Excellent

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This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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