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Duve - Communication Hub
4.7 (839 REVIEWS)
HT Score
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
NR
Piyush, Ildefonso, Nicholas + 80 more experts recommend Duve
Read Recommendations
Duve - Communication Hub
Ranked 2 (out of 89) in Guest Messaging Software
2026 Finalist
HotelTechAwards
Hoteliers voted Duve as the #2 Guest Messaging Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldAn AI-based omni channel communication center
94% recommended by 736 hotels
Accor, Leonardo, The Set Collection & 733 others
Bell - AI powered product analyst
I analyzed all of Duve’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Duve is praised for centralizing guest communication across WhatsApp, SMS, email and in-app chat, helping hotels respond faster, reduce front-desk workload, and improve the pre-arrival to post-stay journey. Reviewers say its online check-in, automated messaging, upselling, and guest app features help drive ancillary revenue, save staff time, and create a more personalized guest experience. The main drawbacks are PMS/sync reliability, limited reporting, and a need for more flexible automation, notifications, and customization.
Accor, Leonardo, The Set Collection & 733 others
Read their reviewsPartners say
Industry experts recommend Duve for its seamless integration of guest messaging, upselling, and contactless check-in features, which streamline hotel operations and significantly enhance the guest experience. Notably, Duve's success is attributed to its customizable nature, allowing properties to tailor their tech stack to specific needs. Its ability to consolidate functions into a single platform and the capability to adapt swiftly to industry changes set it apart from competitors.
NR
Ildefonso, Nicholas, Pritesh and 56 others
Read their recommendationsWhat Types of Hotels Duve is Popular For
Size
65 | X-Small (1-9 room)
228 | Small (10-49 room)
181 | Mid-Sized (50-99 room)
549 | Large (100-499 room)
96 | X-Large (500+ room)
Country
379 | Israel
132 | France
61 | United Kingdom
61 | Australia
60 | United States
36 | Germany
36 | Spain
28 | Greece
27 | Portugal
25 | Netherlands
23 | Mexico
22 | Italy
21 | Cyprus
15 | Thailand
14 | Belgium
12 | Canada
12 | United Arab Emirates
11 | Switzerland
11 | Austria
10 | India
8 | Philippines
7 | Luxembourg
6 | Japan
5 | Ireland
5 | Czech Republic
4 | Cayman Islands
4 | Poland
4 | Finland
3 | New Zealand
3 | Fiji
3 | Singapore
3 | Indonesia
3 | Denmark
3 | Malaysia
3 | Morocco
3 | Monaco
3 | Turks and Caicos Islands
2 | Lithuania
2 | Norway
2 | Costa Rica
2 | Croatia
2 | Brazil
2 | Romania
2 | Turkey
2 | Saudi Arabia
2 | Bulgaria
1 | Serbia
1 | Slovakia
1 | Zimbabwe
1 | Korea, South
1 | Kenya
1 | Honduras
1 | Malta
1 | South Africa
1 | Albania
1 | Virgin Islands, British
1 | Taiwan
1 | Estonia
1 | Colombia
1 | Latvia
Type
501 | Luxury Hotels
438 | Boutique Hotels
403 | City Center Hotels
384 | Resorts
356 | Branded Hotels
259 | Bed & Breakfast & Inns
253 | Vacation Rentals & Villas
218 | Airport/Conference Hotels
195 | Hostels
178 | Limited Service & Budget Hotels
152 | Extended Stay & Serviced Apartments
16 | RV Parks & Campgrounds
13 | Casinos
8 | Motels
Region
471 | Europe
395 | Middle East
95 | North America
67 | Oceania
50 | Asia Pacific
8 | Central America
6 | South America
6 | Africa
Category
839 | Guest Messaging Software
762 | Hotel Guest Apps
637 | Contactless Check-in
444 | Upselling Software
187 | Mobile Ordering & Room Service
4 | Hotel Keyless Entry Systems
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What is Duve?
Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 100 employees
Duve - Communication Hub is a comprehensive guest communication platform designed for hoteliers to enhance guest experience, streamline operations, and boost revenue. This tool consolidates multi-channel communication, allowing hotels to connect with guests via email, chat, SMS, and WhatsApp. Key features include automated responses, scheduled messaging, and broadcast messaging, all aimed at ensuring timely and personalized interactions.
With generative AI agents, Duve provides 24/7 support, handling inquiries, offering tailored recommendations, and suggesting relevant services, thus increasing operational efficiency. Customizable automated replies and canned responses save staff time and improve guest satisfaction during peak hours. Additionally, Duve’s inbound messaging expands guest engagement by managing all incoming WhatsApp messages directly within the platform.
The internal task assignments feature integrates with task managers, enabling guests to place requests effortlessly, which are then swiftly executed by staff members. This ensures seamless communication and response, enhancing the overall guest experience.
Duve - Communication Hub is an invaluable tool for hoteliers looking to optimize their communication processes, customize guest interactions, and streamline operations, fitting seamlessly into existing business workflows.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Duve products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Duve Reviews Analyzed: 147
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Duve Expert Recommendations Analyzed: 45
Read expert recommendationsDescription provided by Duve
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Duve's Provided Description:
"Duve's Communication Hub lets you connect with guests via email, chat, SMS, or WhatsApp. Automate responses, send mass communications, and personalize interactions, ensuring messages reach the right guests at the right time. Within Communication Hub, you'll benefit from Duve’s Generative AI agents that offer 24/7 service, streamlining operations and boosting guest satisfaction through personalized recommendations and precise inquiry handling. ● Broadcast messaging: Send broadcast messages to all guests that are currently at your property or to specific groups based on their guest profiles. ● Generative AI Agents: Duve’s generative AI Agents are your 24/7 team members that offer personalized, immediate communication to scale operational efficiency, boost guest satisfaction, and maximize revenue opportunities. By analyzing guest profiles and employing advanced techniques such as sentiment analysis and generative AI, Duve’s AI Agents are ideal team members that handle day-to-day inquiries from guests with precision, deliver tailored recommendations, and suggest relevant add-on services. ● Scheduled messaging: Prepare pre-schedule messages to send out to guests according to specific profiles, while including dynamic parameters that are relevant to each of your guests. ● Automated replies: Set up auto-replies to be sent to your guests so that your responsiveness is not being affected during peak hours. ● Canned responses: Save time by preparing in advance for any frequently asked questions. Create canned responses to easily send in one-click, helping reduce the workload on your staff ● Inbound messaging: Duve's Inbound Messaging expands the amount of guests and potential guests your team engages with. From potential guests with initial inquiries about your property, to companions of current guests seeking information about their stay, Inbound Messaging empowers you to manage all incoming WhatsApp messages directly within Duve's Communication Hub. ● Internal task assignments: With Duve’s integration to task managers, allow your guests to easily place requests with one-click which is then handled and executed by the hotel's staff. Duve enables hoteliers to tag other staff members and assign them to certain tasks helping you maximize reaction time and your guest’s experience."
FAQs
Capabilities
Broadcast Messaging
Broadcast Messaging
Send broadcast messages to all guests that are currently at your property or to specific groups based on their guest profiles.
Scheduled Messages
Scheduled Messages
Prepare pre-schedule messages to send out to guests according to specific profiles, while including dynamic parameters that are relevant to each of your guests.
Internal Task Assignments
Internal Task Assignments
With Duve’s integration to task managers, allow your guests to easily place requests with one-click which is then handled and executed by the hotel's staff. Duve enables hoteliers to tag other staff members and assign them to certain tasks helping you maximize reaction time and your guest’s experience.
Canned Responses
Canned Responses
Save time by preparing in advance for any frequently asked questions. Create canned responses to easily send in one-click, helping reduce the workload on your staff.
Automated Replies
Automated Replies
Get automated and smart communication to save time for staff and quickly resolve any guest issues. Set up auto-replies to be sent to your guests so that your responsiveness is not being affected during peak hours.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Personalized Upselling
Upselling Software
Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.
No-download Guest App
Hotel Guest Apps
Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat.
Review Management
Reputation Management
Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.
Review Collection & Optimization
Guest Survey Software
Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.
Online Check-in
Contactless Check-in
Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells before they've even arrived to your property.
DuveAI
Guest Messaging Software
DuveAI leverages OpenAI's ChatGPT-4 to revolutionize guest interaction and content generation. By merging AI with guest profiles, DuveAI elevates personalization and automation. Features include prioritizing guest inquiries via sentiment analysis, auto-generating tailored content, smart auto-replies, and summarized message understanding. DuveAI streamlines communication, enabling hoteliers to focus on personalized service.
Motion
Guest Messaging Software
Duve's Motion creates custom videos for hotels to engage guests at every guest journey phase. These videos, infused with personalized details, prompt guest interaction. From pre-arrival check-in to promoting services and reviews, Motion enhances the experience. These videos can be used in Duve's Guest App or across platforms like WhatsApp, Chat, SMS, and Email, enhancing each stage with a personal touch.
Duve Reviews Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Duve - Communication Hub is the #2 most trending product in the Guest Messaging Software category (out of 89) and the #45 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreDuve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Duve as the #2 Guest Messaging Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Duve Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Duve Case Studies
How Novotel Geelong Achieved a 58% Online Check-in Rate and Increased Room Upsell Revenue by 200% with Duve
Geelong (Australia)
Duve Powers 30% Increase in Guest App Engagement at SLS Barcelona During Primavera Festival
Los Angeles (United States)
Hakuba Hospitality Maintains 4.8-Star Guest Satisfaction While Streamlining Check-In and Operations with Duve
How Sofitel Mexico City Reforma Scaled Personalized Guest Communication and Achieved 816% ROI with Duve
Mexico City (Mexico)
How Sofitel Fiji Streamlined Operations and Generated €25K in Upsell Revenue in Just 2 Months
Denarau Island (Fiji)
How Pullman Paris Tour Eiffel Generated over €25,000 in their First Month Using Duve’s Upselling Tools
Paris (France)
How Hotel Am Konzerthaus (MGallery Vienna) Generated €6,500 in Upsell Revenue and Drove Positive Guest Reviews with Duve’s Guest Experience Suite
Vienna (Austria)
How Duve and Igloohome join forces to streamline check-ins and guest experiences for OYO
Las Vegas (United States)
How Duve helped increase guest satisfaction scores at Sofitel London St James
(United Kingdom)
How Leonardo Crystal Cove Hotel & Spa uses Duve as their window to guests
Paralimni (Cyprus)
How Leonardo Hotels Enhanced Guest Experience and Operational Efficiency with Duve
Rhein-Kreis Neuss (Germany)
Jo&Joe Nation reaches a 60% online check-in rate within one month of rolling out with Duve
Paris (France)
How The Gate Collection Achieved a 5x Increase in App Engagement and 1030% ROI with Duve's Guest Experience Suite
Paris (France)
How BeMate optimized their guest journey to increase online check-in rates by 30% within one month
Milan (Italy)
Elevating the 4-Star Experience at Hotel Le Six with 206% ROI Generated Through Duve
Paris (France)
How Domaine de Biar Elevates their Guest Experiences with Duve and Achieves 143% ROI
Laverune (France)
Welkeys' Digital Leap: Prioritizing Guest Communication with DuveAI's SmartPriority
Paris (France)
Homaris' Digital Transformation: Enhancing Guest Satisfaction with SmartPriority by DuveAI
Berlin (Germany)
Merrill House's Digital Transformation: Boosting Revenues and Guest Satisfaction with Duve
Picton (Canada)
Maison Mere & Duve: Crafting Personalized Guest Experiences in the Digital Era
Paris (France)
Astotel achieves 8x increase in opt-in email addresses collected with Duve
Paris (France)
How HUSWELL Reduced Response Times by 30% with SmartPriority by DuveAI
Oostkamp (Belgium)
Pastoral Hotel's Digital Evolution: Revolutionizing Check-Ins with Duve
Kfar Giladi (Israel)
Abraham Group's Digital Transformation: Elevating Guest Experiences with Duve and Achieving 360% ROI
Tel Aviv (Israel)
How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications
Tel Aviv (Israel)
Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless
South Lake Tahoe (United States)
How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins
Fuengirola (Spain)
How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands
Cabourg (France)
How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish
Paris (France)
How IsRentals Remotely Manages 120 Vacation Rentals with Duve
Jerusalem (Israel)
Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate
Paris (France)
How Charles Hope Apartments Revamped Their Guest Engagement with Duve
Brentford (United Kingdom)
How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI
Funchal (Portugal)
How Your Host Helper Reached 625% ROI with Duve's Upselling Tools
Caen (France)
How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling
Lisbon (Portugal)
Doubling Online Check-In Rate: A Fattal & Duve Success Story
Tel Aviv (Israel)
How Duve Helped The Setai Hotel Completely Transform the Arrival Experience
Tel Aviv (Israel)
How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve
Tel Aviv (Israel)
References
"Duve is a seamless partner to our guest journey and is an integral part of the personalized and unique experience we offer our guests"
Gilad Shauloff
CEO @
Abraham Tel-aviv
"What surprised me the most was how simple the system was on our end and how cooperative guests turned out to be. We sold out on every tour offered through Duve."
Gil Einy
Chief Information Officer @
Brown Seaside by Brown Hotels
"Online check-in have dramatically changed our entire operations and allowed us save so much valuable time."
Scott Medina
Founder @
Go Punta Cana Real Estate
Featured Customers
More Products by Duve
Hotelier Rating
Looking for specific info?
10
Seamless guest journeys with room for more dashboard customization
Guest Relations & Quality Manager from 100 to 199 room Boutique in Merkaz Kah (Israel)
Verified
1 days ago
Duve helps you create a seamless and personalized guest journey, ensuring that everything is well prepared before your guests arrive. From pre-arrival communication and online check-in to sharing important information and offering personalized services, Duve helps you engage with guests at every stage of their stay.
By making communication...
Israel
Israel
Guest Relations & Quality Manager
Large Hotel
9
Customer messaging that helps before and after check-in — with clunky templates
Front Office Manager from 200 to 499 room Branded Hotel in Bilbao (Spain)
Verified
2 days ago
Being able to connect with customers through the messaging system: pre-checkin and post-checkin. Being able to help them resolve doubts, etc.
Spain
Spain
Front Office Manager
Large Hotel
10
Upsells and online check-in boost revenue and ease front desk load — waiting on keyless entry
Marketing Manager from 200 to 499 room Branded Hotel in Tallinn (Estonia)
Verified
3 days ago
Upsells feature and online check in is of big help to the hotel with increasing revenues and taking off some burden off the shoulders of front desk.
Estonia
Estonia
Marketing Manager
Large Hotel
10
Stable, flexible platform with quick, professional support — checkout needs work
Department Manager from 500+ room Boutique in Jerusalem (Israel)
Verified
5 days ago
Easy to maintain, very flexible integration to other systems, professional service, quick responses to requests, stable and robust platform. Suitable perfectly to hotel chains with luxury hotels like ours.
Israel
Israel
Department Manager
X-Large Hotel
5
Online check-in saves paper — automatic messages need an option
FO Agent from 75-99 room Boutique in Berlin (Germany)
Verified
6 days ago
Online Check-in, Making it easier for us if the guest did the online Check-in and we can also save Paper.
Germany
Germany
FO Agent
Mid-Sized Hotel
9
Clear guest communication, with pre-arrival details missing
Operations Manager from 200 to 499 room Boutique in Sipson (United Kingdom)
Verified
7 days ago
Duve is a very helpful portal to get connected to our valued guests and cater their needs accordingly.
Duve enables us to have a clear and a concise communication with our guests.
United Kingdom
United Kingdom
Operations Manager
Large Hotel
9
Quick guest messaging that guests actually use — but pre-check-in needs more detail
Front Office Intern from 200 to 499 room Branded Hotel in Zurich (Switzerland)
Verified
7 days ago
The quick guest messaging software, guests use frequently. Also Guests are able to communicate any requests through the app garnering good reviews.
Switzerland
Switzerland
Front Office Intern
Large Hotel
10
Tailor-made daily help for guest service — but some workflows need clearer guidance
General Manager Leonardo Royal Barcelona Fira from 200 to 499 room Branded Hotel in Barcelona (Spain)
Verified
7 days ago
It's a tailor-made tool that helps us on a daily basis to improve our services, facilities, and communication with our guests.
Spain
Spain
General Manager Leonardo Royal Barcelona Fira
Large Hotel
7
Easier guest communication with strong upsell potential — needs a few tweaks
Front Office Assistant Manager from 200 to 499 room Luxury Hotel in Lisbon (Portugal)
Verified
7 days ago
Allows a easier way to communicate with guests.
Also, Duve increases the possibility of upsell and cross sell and that is very valuable.
Portugal
Portugal
Front Office Assistant Manager
Large Hotel
10
Streamlined guest communication that saves time — more message flexibility would help
Guest Relations from 200 to 499 room Branded Hotel in Guia (Portugal)
Verified
7 days ago
Duve has truly transformed the way we communicate with our guests! It is an intuitive, user-friendly platform that allows us to communicate quickly, efficiently, and effortlessly. It has made sharing important information, updates, and notifications with all our guests much easier, ensuring they stay informed without taking up valuable time...
Portugal
Portugal
Guest Relations
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Duve covers the full guest journey in one place, from online check-in to checkout. Guests get a branded app, and hotels can talk to their guests in different ways, even before arrival, to personalize and enhance their stay. We see the value every day. When a guest requests something in Duve, it becomes a task in Hub OS and reaches the right team member. As a result, requests get solved faster.
Showing all answers to: "What does this product or service do well?"
Duve covers the full guest journey in one place, from online check-in to checkout. Guests get a branded app, and hotels can talk to their guests in different ways, even before arrival, to personalize and enhance their stay. We see the value every day. When a guest requests something in Duve, it becomes a task in Hub OS and reaches the right team member. As a result, requests get solved faster.
Duve pulls online check-in, guest messaging, property info and upselling into one platform. The pre-arrival workflows run automatically, so the team isn’t chasing guests before they arrive. The branded guest app gives guests one place for info and extras. Overall the guest journey feels more consistent and there’s less manual coordination behind it.
Duve is a hospitality guest experience platform that excels at digitizing and personalizing the entire guest journey for hotels, vacation rentals, and hostels. It streamlines operations by offering online check-in and check-out, digital keys, and automated workflows, which reduce manual tasks and improve efficiency. One of its standout features is the ability to deliver a personalized guest experience through a white-labeled app that requires no download, providing property details, local recommendations, and tailored upsell opportunities. Duve also centralizes communication by integrating multiple channels like email, WhatsApp, and SMS into one hub, ensuring smooth and timely interactions with guests. Additionally, its AI-driven upselling tools help properties boost revenue significantly, while analytics and reporting features provide valuable insights into guest behavior. Overall, Duve combines convenience, personalization, and operational efficiency, making it a strong solution for enhancing guest satisfaction and increasing profitability.
Duve excels in streamlining guest communications and automating check-in processes. Its user-friendly interface and robust features, like contactless check-in and upselling, significantly enhance guest experiences.
Duve combines personalization, automation, and seamlessness to ensure an optimized interaction between guests and hoteliers at every stage. By combining cutting-edge features, user-friendly design, and strategic partnerships with worldwide SaaS platforms.
Question:
What differentiates this product or service from the competition?
Answer:
Personalization is what makes Duve special. It uses guest data, like the reason for the trip and personal preferences, to adapt messages, offers and content to each guest. More importantly, Duve is a true partner. We work together in more than 100 hotels, our integration is smooth and stable, and our shared customers are extremely happy with both solutions.
Showing all answers to: "What differentiates this product or service from the competition?"
Personalization is what makes Duve special. It uses guest data, like the reason for the trip and personal preferences, to adapt messages, offers and content to each guest. More importantly, Duve is a true partner. We work together in more than 100 hotels, our integration is smooth and stable, and our shared customers are extremely happy with both solutions.
Duve connects the whole guest journey instead of treating check-in, messaging and upselling as separate tools. Whatever you collect before arrival feeds into personalised messages, relevant content and offers that actually fit the guest. The guest app is web-based and branded, so nobody has to download anything. It also integrates with existing hotel systems, which ties the guest experience back to day-to-day operations.
Duve stands out by offering a fully integrated guest experience platform that combines online check-in, mobile keys, and a no-download, white-labeled guest app with omnichannel communication. Its AI-driven personalization and upselling engine is a key differentiator, helping properties boost revenue while reducing staff workload. Additionally, Duve’s seamless PMS integrations and strong branding customization make it easy to adopt and maintain a consistent guest experience—all in one solution.
Duve stands out with its seamless integration capabilities and multilingual support, allowing guests to communicate in their native language. Its comprehensive platform consolidates key guest interaction functions, setting it apart from competitors.
Its collaboration with SaaS platforms as SKEAT further amplifies this added value, making the entire experience more innovative and enjoyable for the guests. Duve delivers a next-level solution that empowers hoteliers to exceed expectations and stand out in a competitive market.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Look beyond the guest app. Think about the full flow, from the guest request to the staff member who solves it. With this in mind, connect Duve to your operations platform (hopefully is Hub OS) from day one. Also, plan some time for setup. Duve offers many options, and a good start helps you get the most value.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Look beyond the guest app. Think about the full flow, from the guest request to the staff member who solves it. With this in mind, connect Duve to your operations platform (hopefully is Hub OS) from day one. Also, plan some time for setup. Duve offers many options, and a good start helps you get the most value.
If you’re considering Duve, get your pre-arrival flow mapped out before you switch anything on. Everything runs off the guest data and your PMS integration, so messages, upsells and check-in only work as well as that data does. Start with online check-in and one or two upsells, see what guests actually use, then build out from there.
If I could give one piece of advice to a hotelier considering Duve, it would be to fully embrace its personalization and automation capabilities from day one. Duve is not just a digital check-in tool; it’s a complete guest experience platform designed to transform how you interact with your guests. By leveraging its AI-driven upselling engine and omnichannel communication hub, you can significantly increase revenue while reducing manual workload for your staff. The platform’s ability to deliver tailored offers—such as room upgrades, local experiences, and in-house services—at the right time creates a more memorable stay for guests and boosts satisfaction scores.
My advice to a hotelier would be: Leverage Duve’s automation features to enhance guest satisfaction and operational efficiency. The platform’s ability to automate check-ins, upselling, and guest communications can significantly reduce manual workload and improve the overall guest experience.
ProductThe product is premium, designed for hotels that prioritize the guest experience. With the digital transformation in hospitality, the guest app truly unifies and personalizes every interaction into a high-quality experience.
NR
+ 56
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News
Duve
1 month ago
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How Pullman Paris Tour Eiffel Generated over €25,000 in their First Month Using Duve’s Upselling Tools
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How Hotel Am Konzerthaus (MGallery Vienna) Generated €6,500 in Upsell Revenue and Drove Positive Guest Reviews with Duve’s Guest Experience Suite
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Duve Launches Next-Gen ‘Digital Menus & Mobile Ordering’ – A Game Changer in Self-Service Ordering for Hospitality
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1 year ago
Duve Wins Best Guest App and Best Mobile Ordering Awards at 2025 Hotel Tech Awards
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2 years ago
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Duve Acquires Easyway, Pioneering a New Era in Hospitality AI-Driven Guest Experiences
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2 years ago
Duve Awarded The Best Guest App of 2024 in HotelTechAwards
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Duve Sponsors Hotel Tech Report’s 2024 Buyer Guide for Guest Apps
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3 years ago
Duve Unleashes Major Innovations in Guest Experience Platform to Help Hoteliers Stay Ahead the Summer Peak Season
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3 years ago
Thaïs PMS and Duve Integrate to Help Hoteliers Improve Their Guest Experience Management
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3 years ago
Duve Launches Advanced Email Marketing Capabilities to Foster Post-Stay Guest Experience for Hoteliers
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Duve Guest Experience Management Platform Now Available on Oracle Cloud Marketplace
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3 years ago
Duve Amongst the First SaaS Companies in Hospitality to Achieve ISO 27001 & ISO 27701 Certifications
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Duve is Named The Best Guest Experience Platform in the 2023 HotelTechAwards
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Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless
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