Commercial Manager

5 months ago

Verified

... Excellent service - always improving ...

Front Desk Manager

5 months ago

Verified

... I work with wishbox since half year, the app is easy and friendly to setup. Our hotel guests are very happy with the online check-in option (Easy, fast and reduce time at the reception desk). The customer service is professional ...

Front Desk Manager

5 months ago

Verified

... I work with wishbox since half year, the app is easy and friendly to setup. Our hotel guests are very happy with the online check-in option (Easy, fast and reduce time at the reception desk). The customer service is professional, helpful and keep ...

Manager

5 months ago

Verified

... we are working on that :) so far so good, the team makes a lot of efforts to improve. thank you DUVE. ...

Manager

5 months ago

Verified

... The attention for details, costume made and hard work with the set up team to get the best results, Rachel is the best. ...

Manager

5 months ago

Verified

... we are working on that :) so far so good, the team makes a lot of efforts to improve. thank you DUVE. ...

Manager

5 months ago

Verified

... we are working on that :) so far so good, the team makes a lot of efforts to improve. thank you DUVE. ...

Sales & Marketing manager

5 months ago

Verified

... where guests can see information about arrival being close to codes. The upselling is too expensive if you are upselling products where you make commission only. ...

Gérante

1 months ago

Verified

... Duve has allowed us to greatly streamline all our check-ins and check-outs and at the same time we have increased our customer satisfaction! The tool is very comprehensive and manages the entire journey of our customers from reservation to check out. customers are delighted! The client application has helped us to communicate much better with our clients, particularly with the room directory which may contain recommendations for restaurants and other activities around our residence. Finally, having technical support in French ...

Gérante

1 months ago

Verified

... Duve has allowed us to greatly streamline all our check-ins and check-outs and at the same time we have increased our customer satisfaction! The tool is very comprehensive and manages the entire journey of our customers from reservation to check out. customers are delighted! The client application has helped us to communicate much better with our clients, particularly with the room directory which may contain recommendations for restaurants and other activities around our residence. Finally, having technical support in French ...

Manager

5 months ago

Verified

... Duve helped us streamline guest journey from booking creation to departure. An easy to use out of the box platform which helps monitor guest check-ins, special requests, communication, additional orders and reviews ...

Hostel Manager

5 months ago

Verified

... I love the fact that there are several ways for my message to get to our guests quickly and efficiently. ...

Director of Strategy and Innovation

1 months ago

Verified

... Astotel is very satisfied with DUVE. One possible improvement would have been more comprehensive assistance in setting up our interface with Opera Cloud through OHIP. ...

Manager

1 months ago

Verified

... I have been using Duve for a few months and I love it! Their support team is also super responsive to any feature requests I have so I don't think there is anything that needs improvement for now. ...

מנהל קבלה

1 months ago

Verified

... We really like the product, especially the communication father that helps us communicate with the guests on a day-to-day basis. The automations also help to save time ...

מנהל קבלה

1 months ago

Verified

... We would be happy for the product to have a feature to see each other by phone, for example, and also the ability to connect to business WhatsApp. But in general they are satisfied with the system and dealing ...

מנהל קבלה

1 months ago

Verified

... We really like the product, especially the communication father that helps us communicate with the guests on a day-to-day basis. The automations also help to save time ...

Property Manager

12 months ago

Verified

... Flexible and multilingual platform that we have successfully implemented especially to integrate our Online Check-in Process in addition to a comprehensive digital Guidebook for your guests. The Communication Hub of the platform is now the center communication port for interacting with. The platform support ...

Marketing Project Manager

12 months ago

Verified

... The tool allows us to easily communicate with your guests. By offering the chat function, guests can ask for whatever they need; e.g. extra towels, without having to come down to the reception desk ...

Marketing Project Manager

12 months ago

Verified

... The tool allows us to easily communicate with your guests. By offering the chat function, guests can ask for whatever they need; e.g. extra towels, without having to come down to the reception desk or by phoning us (as this can be seen as quite a hurdle for people). By making the way of communicating more accessible, it is easier to keep guests satisfied or to take action when a guest is unhapp ...

Technical support

5 months ago

Verified

... Duve provides tremendous value to stream line, improve and automate communication with guests. Key advantages: -Client branded (white label) guest page area. Suited for individual branding and style -Guest page area single point for most important information about rental. Perfect for house rules and surrounding area recommendations. -Managing guest check in, stay and check out process. Single point of reference for all reservations. -Task list overview for arriving and leaving guest and for service ...

Technical support

5 months ago

Verified

... Duve offers great translation service for predefined languages, however it could be improved with option to add user defined language and allowing user to manually translate content. Duve also ...

Managing Director

4 months ago

Verified

... Duve billing system charged us double the subscription fee and has not replied us despite multiple emails sent to their finance team. ...

Owner

4 months ago

Verified

... Initially a great experience, fantastic onboarding and a great tool. The Guest App is neat (though not all customers like it), and auto-translate features are handy with international guests. ...

Owner

4 months ago

Verified

... Frustrating: Suddenly lots of bugs & bad customer ...

Owner

4 months ago

Verified

... Recently, over the last 3 months we've been encountering bugs in the platform on a daily basis. Sadly the customer support is not good enough for the number of bugs the platform seems to have, which ...

Owner

4 months ago

Verified

... Frustrating: Suddenly lots of bugs & bad customer ...

Owner

4 months ago

Verified

... Recently, over the last 3 months we've been encountering bugs in the platform on a daily basis. Sadly the customer support is not good enough for the number of bugs the platform seems to have, which is deeply frustrating. I wish they would train their customer support team better - they seem to often give incorrect support advice, or don't know what they are doing frequenatly. It's frustrating because the team that works on onboarding is amazing and very knowledgeable - but their internal customer service, once you've joined up, is very weak at times. All platforms have bugs from time to time, but daily bugs + bad customer support = bad experience. I've tried to raise this with them internally - as 2 agents in particular offer conflicting ...

Director of Sales

4 months ago

Verified

... This team is fully engage. They consistently improving themselves in all areas, product and service ...

Director of Sales

4 months ago

Verified

... Duve is a great product that's very helpful with guests communication ...

Director of Sales

4 months ago

Verified

... Great product, very helpful with guests communication Duve team is absolutely service oriented, quick and professional customer service ...

Director of Sales

4 months ago

Verified

... Duve is a great product that's very helpful with guests communication ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Duve at the hotel was exceptional ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Duve at the hotel was exceptional: attentive, efficient ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Duve at the hotel was exceptional ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Duve at the hotel was exceptional: attentive, efficient, efficient, it was a real pleasure to work with her and of course all the Duve teams Quick and efficient responses to any request from us It's a real pleasure to work between professionals Duve is appreciated by customers who are pleasantly surprised that it works so ...

Operations Manager

3 months ago

Verified

... The guest App is great and gives the guest a very good first look into the apartments and lets them see tutorial or FAQ very easily. ...

Breakfast Supervisor

3 months ago

Verified

... I haven't noticed any flaws yet. Only once did the system go down, which worked again within a few hours. So I can't think of anything that could be improved. ...

Rooms Division

3 months ago

Verified

... Excellent communication ...

Managing director

3 months ago

Verified

... Integrate mandatory payments at the checkin process. This would be helpful collecting the city tax. Now we have solve it as a mandatory payment in the guide. ...

Managing director

3 months ago

Verified

... Integrate mandatory payments at the checkin process. This would be helpful collecting the city tax. Now we have solve it as a mandatory payment in the guide. ...

OPERATIONS MANAGER

3 months ago

Verified

... The messaging service through whatsapp and using them for upselling and promoting various hotel activities and/or notify for changes that are happening in the hotel ...

OPERATIONS MANAGER

3 months ago

Verified

... The messaging service through whatsapp and using them for upselling and promoting various hotel activities and/or notify for changes that are happening in the hotel ...

Spa & Gallery Manager

3 months ago

Verified

... I have not experience any challenges or difficulties. I guess that perhaps MarCom team could give you better feedbacks. Thank you. ...

Spa & Gallery Manager

3 months ago

Verified

... I have not experience any challenges or difficulties. I guess that perhaps MarCom team could give you better feedbacks. Thank you. ...

Guest Experience Manager

3 months ago

Verified

... The onboarding process with Duve, was very disorganized and not customer oriented as you would expect as a client. During the onboarding process we made Duve aware that we are missing essential features (mainly in branding). These concerns were not addressed, and we felt like it was not taken seriously. There was also no emergency ...

Guest Experience Manager

3 months ago

Verified

... The onboarding process with Duve, was very disorganized and not customer oriented as you would expect as a client. During the onboarding process we made Duve aware that we are missing essential ...

Duty Manager (Assistance manager)

3 months ago

Verified

... There is few thing is still make team member confused, one of the example is when someone open guest message and still typing the message but on the same time other team member also responds the guest but both of team member not knowing that they responding to the same message until both of team member send the reply. which is im hoping Duve able to sensor ...

front desk manager

3 months ago

Verified

... So easy to work with, great tool to communicate with guests, easy to track the reviews and the upgrade requests. ...

CEO

3 months ago

Verified

... A lot! Onboarding: The onboarding staff missed appointments, appointments were only available to a limited extent and my settings were not finished after onboarding, contrary to the onboarding ...

CEO

3 months ago

Verified

... A lot! Onboarding: The onboarding staff missed appointments, appointments were only available to a limited extent and my settings were not finished after onboarding, contrary to the onboarding ...

CEO

3 months ago

Verified

... A lot! Onboarding: The onboarding staff missed appointments, appointments were only available to a limited extent and my settings were not finished after onboarding, contrary to the onboarding staff's claims; There were and are a lot of bugs in Duve, e.g. sending messages in different languages ​​(errors without a system); Overall, Duve cost me a lot of money, took a lot of time and caused a lot of confusion among guests due to many errors/inconsistencies. So I can't recommend it. Overall, I unfortunately had very negative experiences with Duve. The onboarding was extremely unstructured - agreed appointments were missed and availability was often limited. Despite statements to the contrary from the onboarding team, the setup was not fully completed after the process was completed. In addition, there are numerous bugs in the platform, especially when sending messages in different languages. These errors occur without any discernible system, which makes using it very frustrating. Overall, Duve not only cost me a lot of money and time, but also caused confusion among guests, as misunderstandings often arose due to the many errors. Based on these experiences, I cannot recommend DUVE. Overall, my experience with Duve was extremely disappointing. The onboarding itself was very unprofessional - agreed appointments were missed and availability was severely limited. Despite promises to the contrary from the onboarding team, the setup was not fully completed after completion. Numerous bugs also occurred while using the platform, especially when sending messages in different languages, which led to errors without any discernible system. The support usually only responded to my inquiries with standardized templates that did not solve my problem, which further increased the frustration. These negative experiences and the broken ...

CEO

3 months ago

Verified

... A lot! Onboarding: The onboarding staff missed appointments, appointments were only available to a limited extent and my settings were not finished after onboarding, contrary to the onboarding ...

CEO

3 months ago

Verified

... A lot! Onboarding: The onboarding staff missed appointments, appointments were only available to a limited extent and my settings were not finished after onboarding, contrary to the onboarding ...

CEO

3 months ago

Verified

... A lot! Onboarding: The onboarding staff missed appointments, appointments were only available to a limited extent and my settings were not finished after onboarding, contrary to the onboarding staff's claims; There were and are a lot of bugs in Duve, e.g. sending messages in different languages ​​(errors without a system); Overall, Duve cost me a lot of money, took a lot of time and caused a lot of confusion among guests due to many errors/inconsistencies. So I can't recommend it. Overall, I unfortunately had very negative experiences with Duve. The onboarding was extremely unstructured - agreed appointments were missed and availability was often limited. Despite statements to the contrary from the onboarding team, the setup was not fully completed after the process was completed. In addition, there are numerous bugs in the platform, especially when sending messages in different languages. These errors occur without any discernible system, which makes using it very frustrating. Overall, Duve not only cost me a lot of money and time, but also caused confusion among guests, as misunderstandings often arose due to the many errors. Based on these experiences, I cannot recommend DUVE. Overall, my experience with Duve was extremely disappointing. The onboarding itself was very unprofessional - agreed appointments were missed and availability was severely limited. Despite promises to the contrary from the onboarding team, the setup was not fully completed after completion. Numerous bugs also occurred while using the platform, especially when sending messages in different languages, which led to errors without any discernible system. The support usually only responded to my inquiries with standardized ...

CEO

3 months ago

Verified

... Unfortunately, I cannot recommend Duve at all based on my experience ...

CEO

3 months ago

Verified

... A lot! Onboarding: The onboarding staff missed appointments, appointments were only available to a limited extent and my settings were not finished after onboarding, contrary to the onboarding ...

CEO

3 months ago

Verified

... A lot! Onboarding: The onboarding staff missed appointments, appointments were only available to a limited extent and my settings were not finished after onboarding, contrary to the onboarding ...

CEO

3 months ago

Verified

... I'm looking forward to the day when I no longer "have to" use Duve. The problem is actually the many inconsistencies that simply cause confusion for guests. ...

CEO

3 months ago

Verified

... A lot! Onboarding: The onboarding staff missed appointments, appointments were only available to a limited extent and my settings were not finished after onboarding, contrary to the onboarding staff's claims; There were and are a lot of bugs in Duve, e.g. sending messages in different languages ​​(errors without a system); Overall, Duve cost me a lot of money, took a lot of time and caused a lot of confusion among guests due to many errors/inconsistencies. So I can't recommend it. Overall, I unfortunately had very negative experiences with Duve. The onboarding was extremely unstructured - agreed appointments were missed and availability was often limited. Despite statements to the contrary from the onboarding team, the setup was not fully completed after the process was completed. In addition, there are numerous bugs in the platform, especially when sending messages in different languages. These errors occur without any discernible system, which makes using it very frustrating. Overall, Duve not only cost me a lot of money and time, but also caused confusion among guests, as misunderstandings often arose due to the many errors. Based on these experiences, I cannot recommend DUVE. Overall, my experience with Duve was extremely disappointing. The onboarding itself was very unprofessional - agreed appointments were missed and availability was severely limited. Despite promises to the contrary from the onboarding team, the setup was not fully completed after completion. Numerous bugs also occurred while using the platform, especially when sending messages in different languages, which led to errors without any discernible system. The support usually only responded to my inquiries with standardized templates that did not solve my problem, which further increased ...

CEO

3 months ago

Verified

... A lot! Onboarding: The onboarding staff missed appointments, appointments were only available to a limited extent and my settings were not finished after onboarding, contrary to the onboarding staff's claims; There were and are a lot of bugs in Duve, e.g. sending messages in different languages ​​(errors without a system); Overall, Duve cost me a lot of money, took a lot of time and caused a lot of confusion among guests due to many errors/inconsistencies. So I can't recommend it. Overall, I unfortunately had very negative experiences with Duve. The onboarding was extremely unstructured - agreed appointments were missed and availability was often limited. Despite statements to the contrary from the onboarding team, the setup was not fully completed after the process was completed. In addition, there are numerous bugs in the platform, especially when sending messages in different languages. These errors occur without any discernible system, which makes using it very frustrating. Overall, Duve not only cost me a lot of money and time, but also caused confusion among guests, as misunderstandings often arose due to the many errors. Based on these experiences, I cannot recommend DUVE. Overall, my experience with Duve was extremely disappointing. The onboarding itself was very unprofessional - agreed appointments were missed and availability was severely limited. Despite promises to the contrary from the onboarding team, the setup was not fully completed after completion. Numerous bugs also occurred while using the platform, especially when sending messages in different languages, which led to errors without any discernible system. The support usually only responded to my inquiries with standardized templates that did not solve my problem, which further increased the frustration. These negative experiences and the broken promises ultimately led to my termination without notice. Unfortunately, I am now in dispute with DUVE because the company is still unwilling to address my legitimate ...

CEO

3 months ago

Verified

... A lot! Onboarding: The onboarding staff missed appointments, appointments were only available to a limited extent and my settings were not finished after onboarding, contrary to the onboarding ...

Front Office Manager

3 months ago

Verified

... The Duve team has been very prompt in helping us whenever we have requested. We believe that Duve will continue to develop the program, which will greatly benefit our team members. ...

Sales

3 months ago

Verified

... Good operation of the different tools offered by Duve. The quick response and solution to possible errors or problems that arise. ...

hotel Supervisor

3 months ago

Verified

... Since the last version I had the feeling that the answers were not as personal anymore, as the have been before. Since the last update I have the feeling, that the answers are getting better again. I ...

Senior Experience Concierge

2 months ago

Verified

... The need to make easier to begin a conversation with guests and avoid to sent multiple automatic messages to the same guest ...

FD

2 months ago

Verified

... A wider range of customization options for upsell offerings would be ideal, helping us tailor even more targeted promotions to our guests. ...

Digital Manager

2 months ago

Verified

... Communication center where I can find all of my messages, user interface where I can change the data easily and early checkin that saves a lot of time ...

Digital Manager

2 months ago

Verified

... The reviews could have more options and also should generate reports and sent to managers. Besides that, every feature is a dream. ...

FD

2 months ago

Verified

... *Abbreviation of the check-in procedure *Excellent services *Excellent communication with customers Functional friendliness Use of AI Excellent support and escort team, women of a very high ...

FD

2 months ago

Verified

... *Abbreviation of the check-in procedure *Excellent services *Excellent communication with customers Functional friendliness Use of AI Excellent support and escort team, women of a very high ...

FD

2 months ago

Verified

... *Tutorials in Hebrew *A humane telephone support center whose price is a little too high for a small complex like ours. ...

Manager

2 months ago

Verified

... I believe duve is providing everything and easy to use nothing to be added except the notification thing for the receptionist to be more responsive when receiving messages from the guests in order ...

Manager

2 months ago

Verified

... Duve makes it much easier for guests to communicate much easier to contact the hotel all guests now a days prefers to request their order by only texting which is very convenient and makes life ...

Manager

2 months ago

Verified

... I believe duve is providing everything and easy to use nothing to be added except the notification thing for the receptionist to be more responsive when receiving messages from the guests in order ...

Projects Manager

2 months ago

Verified

... This software has completely transformed the way we handle early check-ins. The intuitive interface makes it incredibly easy for both guests and staff to manage the early check-in process online, streamlining what used to be a more complex task. One of the standout features for me is the ability to communicate with guests even before they’ve made a booking. It centralizes ...

Projects Manager

2 months ago

Verified

... This software has completely transformed the way we handle early check-ins. The intuitive interface makes it incredibly easy for both guests and staff to manage the early check-in process online, streamlining what used to be a more complex task. One of the standout features for me is the ability to communicate with guests even before they’ve made a booking. It centralizes all guest interactions into one chat history, which is a huge benefit. Whether they reach out via email, chat, or WhatsApp, I can see all conversations in one place, allowing for a seamless transition from pre-booking inquiries to post ...

Guest Relations Manager

2 months ago

Verified

... A great solution to accompany the guest from the moment he/she make the reservation until checking out, in order to help him/her be prepared to the experience and enhance it with upgrades offered along the process. We are not a standard hotel and this app helps clarify the guest what to expect ...

Guest Relations Manager

2 months ago

Verified

... A great solution to accompany the guest from the moment he/she make the reservation until checking out, in order to help him/her be prepared to the experience and enhance it with upgrades offered along the process. We are not a standard hotel and this app helps clarify the guest what to expects from the vacation and how to be prepared to it. It offers many ways to communicate ...

Guest Relations Manager

2 months ago

Verified

... A great solution to accompany the guest from the moment he/she make the reservation until checking out, in order to help him/her be prepared to the experience and enhance it with upgrades offered along the process. We are not a standard hotel and this app helps clarify the guest what to expects from the vacation and how to be prepared to it. It offers many ways to communicate with the guest very efficiently. It helps upgrade the guests ...

Guest Relations Manager

2 months ago

Verified

... I am really satisfied with the software the way it is! It is really perfect for us. We could enjoy if they had the same service also for potential guests that didn't make a reservation yet. ...

Accountant

2 months ago

Verified

... Eficiency Service ...

Accountant

2 months ago

Verified

... easy communication with guest through the chat and faster respond from the guest, making efficiency of service and easier to follow up guest feedback ...

Executive Assistant Manager

2 months ago

Verified

... Enhance revenue, be Contactless and shorten the check-in process, Smart communicate. ...

Executive Assistant Manager

2 months ago

Verified

... Pre-arrival online check-in helps to shorten the check-in process and times. as well as information links with the Opera system help the Front desk to save time on updating the guest profile. ...

2 months ago

Verified

... An excellent app for communication between guests and the hotel, promoting sales while increasing profitability ...

FD

2 months ago

Verified

... 1. It is very easy to communicate with hotel guests in chat and the ability to send concentrated messages is very helpful. 2. The possibility to send organized and detailed information in the ...

FD

2 months ago

Verified

... There is nothing we need right now When we come across something we send a request and the staff immediately helps us. ...

Hotel Manager

2 months ago

Verified

... Duve's user-friendly interface greatly simplifies our workflow across 13 boutique hotels. It allows guests to complete their check-in in advance, which significantly reduces wait times and operational workload. This means our team can focus more on personalized guest service, providing prompt responses ...

Deputy marketing manager

2 months ago

Verified

... I would like to commend Galia for her exceptional work and dedication at Duve. She is a highly responsive team member who consistently addresses every question with clarity and patience. Galia ...

Deputy marketing manager

2 months ago

Verified

... I would like to commend Galia for her exceptional work and dedication at Duve. She is a highly responsive team member who consistently addresses every question with clarity and patience. Galia ...

Deputy marketing manager

2 months ago

Verified

... I would like to commend Galia for her exceptional work and dedication at Duve. She is a highly responsive team member who consistently addresses every question with clarity and patience. Galia explains processes thoroughly, ensuring that everyone involved understands the details and next steps. Her professionalism and helpful ...

Assistant Night Manager

2 months ago

Verified

... Everything -logging in to the site is a pain due to too many passwords, the program is very glitchy and writing this review is painful because this site is terrible. ...

Project manager

1 months ago

Verified

... The subject of service calls. Now we started with the new Fitzer and it is excellent but can be improved and definitely Duve are open to changes with full cooperation. ...

Data analyst

1 months ago

Verified

... Customer surveys should enable the automation of the transfer of information between the relevant parties in the network Customer surveys should allow more flexibility in the questions you want to ...

VP Strategy

1 months ago

Verified

... We are a small group of ultra luxury hotels, with a lot of demands, and looked for a product that will cover all our requirements from a digital guest journey system. The only one was Duve and after 3-4 months we are not disappointed. We see positive results in guest experience, efficiency and commercial results. It takes us some time to get more parts working but eventually we will get everything done. We see that our guests, from all segments are interacting with the system and see the value in it and it helps to provide the best experience possible based on the guest's preferences. We have many more plans for the system in the future and we are excited to roll them out. I can also mentioned positively the GX team and our direct GX manager, Galia, that are giving us 200% ...

VP Strategy

1 months ago

Verified

... We are a small group of ultra luxury hotels, with a lot of demands, and looked for a product that will cover all our requirements from a digital guest journey system. The only one was Duve and after 3-4 months we are not disappointed. We see positive results in guest experience, efficiency and commercial results. It takes us some time to get more parts working but eventually we will get everything done. We see that our guests, from all segments are interacting with the system and see the value in it and it helps to provide the best experience possible based on the guest's preferences. We have many more plans for the system in the future and we are excited to roll them out. I can also mentioned positively the GX team and our direct GX manager, Galia, that are giving us 200% of their attention ...

VP Strategy

1 months ago

Verified

... We are a small group of ultra luxury hotels, with a lot of demands, and looked for a product that will cover all our requirements from a digital guest journey system. The only one was Duve and after 3-4 months we are not disappointed. We see positive results in guest experience, efficiency and commercial results. It takes us some time to get more parts working but eventually we will get everything done. We see that our guests, from all segments are interacting with the system and see the value in it and it helps to provide the best experience possible based on the guest's preferences. We have many more plans for the system in the future and we are excited to roll them out. I can also mentioned positively the GX team and our direct GX manager, Galia, that are giving us 200% of their attention and support ...

VP Strategy

1 months ago

Verified

... We are a small group of ultra luxury hotels, with a lot of demands, and looked for a product that will cover all our requirements from a digital guest journey system. The only one was Duve and after 3-4 months we are not disappointed. We see positive results in guest experience, efficiency and commercial results. It takes us some time to get more parts working but eventually we will get everything done. We see that our guests, from all segments are interacting with the system and see the value in it and it helps to provide the best experience possible based on the guest's preferences. We have many more plans for the system in the future and we are excited to roll them out. I can also mentioned positively the GX team and our direct GX manager, Galia, that are giving us 200% of their attention ...

Director of Revenue

1 months ago

Verified

... Duve has proven to be wonderfully flexible in creating professional communication pieces tailored to different tiers of ours guests. Additionally Duve is providing an excellent platform for upselling ...

Director of Revenue

1 months ago

Verified

... We look forward to Duve integrated with our F&B system to provide a seamless In Room Dining experience. As well as integrating with our back of house system for ordering additional items and ...

Reservation Manager

1 months ago

Verified

... Duve has significantly streamlined our hostel chain’s check-in process. Guests can confirm their reservation details in advance, saving valuable time for both our staff and travelers. This ...

Reservation Manager

1 months ago

Verified

... While Duve’s features are excellent, adding more customization options for hostel-specific upselling, like shared room amenities, would be a great enhancement. ...

הזמנות וקבלה

1 months ago

Verified

... We receive excellent service and as soon as there are malfunctions we contact directly and dismiss all problems and things that we want to improve and change ...

הזמנות וקבלה

1 months ago

Verified

... We receive excellent service and as soon as there are malfunctions we contact directly and dismiss all problems and things that we want to improve and change ...

הזמנות וקבלה

1 months ago

Verified

... Very, very convenient for the guest and also the reception staff and saves time. I think there is an opportunity to provide a better, more professional and fast service ...

הזמנות וקבלה

1 months ago

Verified

... We receive excellent service and as soon as there are malfunctions we contact directly and dismiss all problems and things that we want to improve and change ...

Digital Marketing Manager

1 months ago

Verified

... A broader range of customization options for upsell campaigns would help us better match offers to our diverse guest profiles and seasonal demands. ...

GSA

1 months ago

Verified

... We've only been using Duve for a couple of weeks, and I have not actually had the chance to use it much. In fact, I have not had the opportunity to interact with a guest in Duve as of yet. But it has many more functions than our old service and looks like it will be far more helpful. I would also add that the Duve training was excellent. It was the perfect length and it was very clear. As with the number of different features of the Duve platform, the Duve training video is superior ...

GSA

1 months ago

Verified

... New to Duve, but looks helpful compared to others. Be prepared to read some long reviews, though! ...

GSA

1 months ago

Verified

... We've only been using Duve for a couple of weeks, and I have not actually had the chance to use it much. In fact, I have not had the opportunity to interact with a guest in Duve as of yet. But it has many more functions than our old service and looks like it will be far more helpful. I would also add that the Duve training was excellent ...

GSA

1 months ago

Verified

... We've only been using Duve for a couple of weeks, and I have not actually had the chance to use it much. In fact, I have not had the opportunity to interact with a guest in Duve as of yet. But it has many more functions than our old service and looks like it will be far more helpful. I would also add that the Duve training was excellent. It was the perfect length and it was very clear. As with the number of different features of the Duve platform, the Duve training video ...

Digital manager

1 months ago

Verified

... The understanding of our needs and the ability of DUVE to have all the solutions. And above all the team of CS and support are always available and ready to help . ...

Digital manager

1 months ago

Verified

... The understanding of our needs and the ability of DUVE to have all the solutions. And above all the team of CS and support are always available and ready to help . ...

Digital manager

1 months ago

Verified

... The understanding of our needs and the ability of DUVE to have all the solutions. And above all the team of CS and support are always available and ready to help . ...

Business Analyst

1 months ago

Verified

... Duve's online check-in and ordering are seamless ...

Business Analyst

1 months ago

Verified

... Adding support for offline check-in options would make the online check-in feature even more robust for guests with limited internet access. ...

Hostel manager

1 months ago

Verified

... Duve enables employee availability for service, and frees from bureacracy. there devotion to improvment alowingthem to gain expertise in the industry which is above anything familiar in the industry. ...

Hostel manager

1 months ago

Verified

... Duve enables employee availability for service, and frees from bureacracy. there devotion to improvment alowingthem to gain expertise in the industry which is above anything familiar in the industry. ...

Co-Founder

1 months ago

Verified

... Top-level product ...

Co-Founder

1 months ago

Verified

... They listen to our needs and quickly develop our development wishes. They listen to our needs and quickly develop our development wishes. This enables us to offer our customers excellent digital ...

Front office manager

1 months ago

Verified

... I'm really happy with this solution! It makes it so much easier to anticipate customer needs, which means fewer calls to the front office. Plus, it helps us personalize the on-site experience even ...

IT Manager

1 months ago

Verified

... Transforming Guest Communication, Enhancing Experiences, and Driving Operational Efficiency ...

IT Manager

1 months ago

Verified

... Duve truly excels in the way it seamlessly integrates guest engagement with operational efficiency, creating a smoother, more personalized experience for both guests and staff. Its ability to tailor communication to individual guest pre ...

Webmarketing Director

1 months ago

Verified

... An all-in-one solution that includes post-departure customer loyalty management An all-in-one solution that includes post-departure customer loyalty management would be a significant plus. ...

Reservationist

1 months ago

Verified

... I genuinely enjoy the chat feature. It has made communicating with our guests super easy! We are able to troubleshoot and pass along simple information just by sending a quick text. This is a ...

Director of Rooms

1 months ago

Verified

... Room upsale before arrival and pre check in to earn time upon arrival. It’s nice as well to prepay in advance. ...

Service manager

1 months ago

Verified

... A faster update of the names in the order according to the Optima system, so it will make it easier for us in the process of sending a link to the guest's mobile phone. ...

Service manager

1 months ago

Verified

... A faster update of the names in the order according to the Optima system, so it will make it easier for us in the process of sending a link to the guest's mobile phone. ...

Digital Marketing Representative

1 months ago

Verified

... The communication with our guests before they arrive, match the Customize the vacation for them exactly as they request and, most importantly, receive feedback afterwards. ...

Front desk manager

1 months ago

Verified

... Adding more integrations and enhancing the customization of automated workflows would make Duve even more adaptable to diverse operational needs. ...

Revenue Manager

1 months ago

Verified

... Maybe a menu reservation system from the lobby in advance and then use some code which sync with the payments. ...

Marketing communication manager

1 months ago

Verified

... The possibility of personally contacting the customer, and the ability to easily analyze data and up sales for each hotel and the chain overall. ...

General Manager

1 months ago

Verified

... More notification channels which can be use also by employee that use only smart phone with WIFI no text message. ...

Front office assistant

1 months ago

Verified

... We need an alert system that can helps us identify urgent message from guests before and while they are in-house. ...

Hotel manager

1 months ago

Verified

... Make the online desk check on the tablet shorter so we can make the proccess only with the mandetory things ...

Spa manager

1 months ago

Verified

... We have the ability to reach out all our hotel guests and make them know the spa facilities and sales. ...

Receptionist

1 months ago

Verified

... Safe digital payment. Saving guest details before arriving at the hotel. Option to chat early with various officials directly at the hotel and also after leaving the hotel. ...

Front Office Manager

1 months ago

Verified

... Operationally, we benefit from Duve as most guests prefer to communicate via messaging. This allows the hotel to avoid missed phone calls and can always review the conversations and requests. ...

Cheffe de Brigade

1 months ago

Verified

... The customer messaging platform allows us to send messages via WhatsApp, which is much more easily handled by customers than emails. The exchanges are much more fluid. ...

מנהלת משרד הזמנות

1 months ago

Verified

... The Diov gives us the possibility of continuous communication with the guests, the transfer of messages and fixed and changing messages as needed. From the beginning of use, we receive praise from ...

מנהלת משרד הזמנות

1 months ago

Verified

... The Diov gives us the possibility of continuous communication with the guests, the transfer of messages and fixed and changing messages as needed. From the beginning of use, we receive praise from ...

Reception supervisor

1 months ago

Verified

... Very useful for delivering information to the guest, for example if the guest want to know about spa menu's and room service. It is way easier to send them the information through the messaging ...

Reception supervisor

1 months ago

Verified

... The upselling software is a little bit confusing because I don't really get how the prices get fixed.Also the pre check in could use a few improvements. For example if the client has made a reservation for a few rooms, and if they want to pay in advance through the Duve, It only lets them pay for one room. Also implementing the choice to split the payment to several ...

Rooms Division manger

1 months ago

Verified

... How simple you can contact the guest before arrival, update them about the hotel and the services, you can suggest them up sale, or upgrade, the pre check-in, and the pre check-out is very smooth and simple. Update the guest about any sales the hotel have or any special offers the company make. We can welcome the guest and send offers of the hotel like spa or discount on dinner or lunch. Its very simple program that help ...

Rooms Division manger

1 months ago

Verified

... How simple you can contact the guest before arrival, update them about the hotel and the services, you can suggest them up sale, or upgrade, the pre check-in, and the pre check-out is very smooth and simple. Update the guest about any sales the hotel have or any special offers the company make. We can welcome the guest and send offers of the hotel like spa or discount on dinner or lunch. Its very simple program that help ...

Digital and Innovation Director

1 months ago

Verified

... Great experience with the Duve teams. Always attentive and aligned with us to ensure the success of our deployments. Guest app very easy to use and roll out. Great engine for Guest Messaging Software. ...

Digital and Innovation Director

1 months ago

Verified

... Great experience with the Duve teams. Always attentive and aligned with us to ensure the success of our deployments. Guest app very easy to use and roll out. Great engine for Guest Messaging Software. ...

Digital and Innovation Director

1 months ago

Verified

... We are very happy with the service and the team. Duve was very supportive all along the way. Especially with our specifications. ...

receptionnist

1 months ago

Verified

... It would be more convenient for us to receive a notification instead of an email when we receive a message from a customer. Emails can quickly get lost in the mailbox because we receive a lot of them ...

receptionnist

1 months ago

Verified

... The Duve app allows us to communicate faster with guests via messages instead of calling them when they have not yet arrived at the hotel or when they do not answer when they are not in their room. ...

receptionnist

1 months ago

Verified

... The Duve app allows us to communicate faster with guests via messages instead of calling them when they have not yet arrived at the hotel or when they do not answer when they are not in their room. ...

Reservations Manager & Revenue Analyst

1 months ago

Verified

... I implimented Duve in my hotel to help streamline our processes and improve staff efficency. Duve has enabled us to reduce numerous manual processes and automate repetitive tasks, freeing up staff to focus on dealing with guests. The app allows the guest to navigate our facilities. We have setup qr codes in our reception to capture check-ins and allow guests to speed up their process. The communication hub allows better collbaration across departments and allows us to build a full history of the guest. The AI feature is very modern and again helps us to improve the time taken to respond to the guest by allowing them to get a quick response to commonly asked questions. The wide number of features is truly exciting and there are so many features that we are still exploring further. Messaging is super helpful and by having a number of different channels allows us to ensure that communication reaches the guest, particulaly if it is important. Previously we had to manually send messages to guests and this was time consuming. Duve allows us to target guests based on criteria we set which really helps improve the information that we give to our guests. The ordering allows our guests to select additional addons for their stay and drives revenue for the hotel. We are able to use a request or auto-approval system which allows us to tailor the granting of add-ons depending on how we fulfil it. We are very impressed ...

Reservations Manager & Revenue Analyst

1 months ago

Verified

... I implimented Duve in my hotel to help streamline our processes and improve staff efficency. Duve has enabled us to reduce numerous manual processes and automate repetitive tasks, freeing up staff to focus on dealing with guests. The app allows the guest to navigate our facilities. We have setup qr codes in our reception to capture check-ins and allow guests to speed up their process. The communication hub allows better collbaration across departments and allows us to build a full history of the guest. The AI feature is very modern and again helps us to improve the time taken to respond to the guest by allowing them to get a quick response to commonly asked questions. The wide number of features is truly exciting and there are so many features that we are still exploring further. Messaging is super helpful and by having a number of different channels allows us to ensure that communication reaches the guest, particulaly if it is important. Previously we had to manually send messages to guests and this was time consuming. Duve allows us to target guests based on criteria we set which really helps improve the information that we give to our guests. The ordering allows our guests to select additional addons for their stay and drives revenue for the hotel. We are able to use a request or auto-approval system which allows us to tailor the granting of add-ons depending on how we fulfil it. We are very impressed with Duve and their support ...

Commercial Manager

5 months ago

Verified

... With dematerialised check-in, we save precious time in communicating and guiding the customer to his flat. Everything is very clear and intuitive to build a personalised online guest area for each ...

Front Desk Manager

5 months ago

Verified

... There is nothing significant to improve. I only think that check-in process for multiple FIT reservations could be better (in one check-in process). ...

Manager

5 months ago

Verified

... It helps me to communicate with my guests automatically and save time and efforts from the moment of booking throughout check in, stay, check out and much more ...

Sales manager

1 months ago

Verified

... it is a quick to use easy and complete application, everything is done quickly with the client, it saved me a lot of time on my schedule, we can create an exchange with the client and I recommend ...

Manager

5 months ago

Verified

... Duve helped us streamline guest journey from booking creation to departure. An easy to use out of the box platform which helps monitor guest check-ins, special requests, communication, additional orders and reviews. It helped us improve understanding of each individual guest needs, offer more tailored upsells and reduce time spent on check-in and check-out procedures. Text-based messaging ...

Manager

5 months ago

Verified

... Duve helped us streamline guest journey from booking creation to departure. An easy to use out of the box platform which helps monitor guest check-ins, special requests, communication, additional orders and reviews. It helped us improve understanding of each individual guest needs, offer more tailor ...

Manager

5 months ago

Verified

... Duve helped us streamline guest journey from booking creation to departure. An easy to use out of the box platform which helps monitor guest check-ins, special requests, communication, additional orders and reviews. It helped us improve understanding of each individual guest needs, offer more tai ...

Manager

1 months ago

Verified

... Automated Communications ...

מנהל קבלה

1 months ago

Verified

... Diov really helps us! ...

מנהל קבלה

1 months ago

Verified

... We really like the product, especially the communication father that helps us communicate with the guests on a day-to-day basis. The automations also help to save time ...

12 months ago

Verified

... Customer service being on a different time zone has been a bit of a challenge for us. We have the added complexity of integrating Duve with our PMS as well as our door lock company and during the ...

Marketing Project Manager

12 months ago

Verified

... It would be great if we can create an app which allows us to send notifications to our guests instead of emails/Whatsapp/SMS. This way it will feel less like we ...

Technical support

5 months ago

Verified

... Duve provides tremendous value to stream line, improve and automate communication with guests. Key advantages: -Client branded (white label) guest page area. Suited for individual branding and style -Guest page area single point for most important information about rental. Perfect for house rules and surrounding area recommendations. -Managing guest check in, stay and check out process ...

Technical support

5 months ago

Verified

... Duve provides tremendous value to stream line, improve and automate communication with guests. Key advantages: -Client branded (white label) guest page area. Suited for individual branding and style ...

A Hotel Manager

4 months ago

Verified

... I like the live chat and the feedback and i can offer my guest food and beverage menu and parking and a online cheak in Its Really Easyyyyy Way. ...

A Hotel Manager

4 months ago

Verified

... I really enjoying using the platform ...

Front Office Manager

4 months ago

Verified

... Perfect way to start the first communication with the guest on the day of arrival. Works perfect with the digital era we live in. ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Duve at the hotel was exceptional: attentive, efficient, efficient, it was a real pleasure to work with her and of course all the Duve teams Quick and efficient responses to any request from us It's a real pleasure to work between professionals Duve is appreciated by customers who are pleasantly surprised that it works so well. It allows us to adapt to the needs and habits of customers, to be closer to them and better understand them in order to better satisfy them. Duve is an additional source of income by selling upgrades to Accommodation or by selling a la carte menus or dishes in our various restaurants Facility for customers who can contact us 24 hours a day and receive an instant response in their native language. Customers are in more and more of a hurry and do not wish to wait for the administrative formalities. They have the possibility to do an online check in and record all the necessary information even before arriving at the hotel Duve allows us to follow the client ...

Operations Manager

3 months ago

Verified

... The set up of the Guest app takes long, some important information, such as Pictures and Apartment descriptions, should be pulled from the PMS systems directly rather than having to update them ...

Rooms Division

3 months ago

Verified

... Auto corrector when typing messages, add more channels, e.x. Viber or messenger. Option to arrange one message to send via different channels. ...

Concierge Supervisor

3 months ago

Verified

... I would say that yes it is a nice and flexible application . Especially when you want to create more personal care with the guests in the hotel. ...

OPERATIONS MANAGER

3 months ago

Verified

... The messaging service through whatsapp and using them for upselling and promoting various hotel activities and/or notify for changes that are happening in the hotel ...

Residences Manager

3 months ago

Verified

... While Duve’s features are fantastic, one area that could be improved is the integration with external booking platforms. It would be great if the platform could automate syncing guest information ...

Duty Manager (Assistance manager)

3 months ago

Verified

... We can tag or cc another user to responds guest message, automatic guest name and room number on profile, and able to see if the conversations has been closed. ...

Guest Relations officer

3 months ago

Verified

... Repeating pre checking message if quest do not response. Sometime quests do not like it and have complaints that we are disturbing them. ...

General Manager

3 months ago

Verified

... Organize all the collected guest data and provide better analytical information for business decision making. Better use case of guest data for marketing purposes. ...

Projects Manager

2 months ago

Verified

... This software has completely transformed the way we handle early check-ins. The intuitive interface makes it incredibly easy for both guests and staff to manage the early check-in process online, ...

Projects Manager

2 months ago

Verified

... This software has completely transformed the way we handle early check-ins. The intuitive interface makes it incredibly easy for both guests and staff to manage the early check-in process online, streamlining what used to be a more complex task. One of the standout features for me is the ability to communicate with guests even before they’ve made a booking. It centralizes all guest interactions into one chat history, which is a huge benefit. Whether they reach out via email, chat, or WhatsApp, I can see all conversations ...

Front Office Manager

2 months ago

Verified

... Both our guests and my team members benefit from the very user-friendly messaging software of Duve. Guests receive an invitation to engage with our hotel, so we can provide their questions with a fast response. This saves the staff a lot of phone ...

Executive Assistant Manager

2 months ago

Verified

... Enhance revenue, be Contactless and shorten the check-in process, Smart communicate. ...

2 months ago

Verified

... The synchronization between the application and the hotel management system needs to be improved in order to allow products to be registered immediately in the system and it will be possible to charge ...

Reservations Manager

2 months ago

Verified

... Avoid glitches with scheduled messages. Specially scheduled messages regarding self check-in, self check-out and arrival information (address, codes, rules, policies). ...

FD

2 months ago

Verified

... 1. It is very easy to communicate with hotel guests in chat and the ability to send concentrated messages is very helpful. 2. The possibility to send organized and detailed information in the ...

FD

2 months ago

Verified

... 1. It is very easy to communicate with hotel guests in chat and the ability to send concentrated messages is very helpful. 2. The possibility to send organized and detailed information in the ...

Head of digital marketing

2 months ago

Verified

... Duve’s Mobile Ordering & Room Service feature has transformed the guest experience by adding a layer of convenience and personalization that guests truly appreciate. The ability to browse and order ...

Data analyst

1 months ago

Verified

... Customer surveys should enable the automation of the transfer of information between the relevant parties in the network Customer surveys should allow more flexibility in the questions you want to ask and the passing of automatic ...

Data analyst

1 months ago

Verified

... The process of setting up a customer journey is simple and the design of the guest app The process of setting up a customer journey is simple and the design of the guest app is very accessible. In ...

Director of Revenue

1 months ago

Verified

... Duve has proven to be wonderfully flexible in creating professional communication pieces tailored to different tiers of ours guests. Additionally Duve is providing an excellent platform for upselling ...

Hostel manager

1 months ago

Verified

... Duve is a valuable tool helping our staff to communicate with guests via mobile. Pre- check-in and contactless pre-payment saves a lot of hassle for staff at the front desk, and saves the guest ...

GSA

1 months ago

Verified

... We've only been using Duve for a couple of weeks, and I have not actually had the chance to use it much. In fact, I have not had the opportunity to interact with a guest in Duve as of yet. But it has ...

Quality Control Manager

1 months ago

Verified

... Duve has completely transformed our upselling strategy at Cassia Jerusalem. It’s user-friendly, integrates seamlessly with our PMS, and allows us to personalize offers, increasing guest engagement and revenue. The automated ...

Reservations Supervisor

1 months ago

Verified

... I love the ease of communicating with guests. The Chat feature allows us to communicate with guests efficiently and respond with the pre-saved templates. ...

Co-Founder

1 months ago

Verified

... The tool develops very quickly and is at the top of the market. Particularly thanks to the AI tool they've added, which is really well thought-out. ...

IT Manager

1 months ago

Verified

... Transforming Guest Communication, Enhancing Experiences, and Driving Operational Efficiency ...

IT Manager

1 months ago

Verified

... Duve truly excels in the way it seamlessly integrates guest engagement with operational efficiency, creating a smoother, more personalized experience for both guests and staff. Its ability to tailor communication to individual guest preferences, from pre-arrival to post-stay, fosters a sense of care and attentiveness. Meanwhile, automation of routine tasks, such as check-ins and guest requests, not only saves time but also reduces ...

Reservationist

1 months ago

Verified

... I genuinely enjoy the chat feature. It has made communicating with our guests super easy! We are able to troubleshoot and pass along simple information just by sending a quick text. This is a wonderful upgrade from just emails and phone calls. It also makes communicating check-in and check-out information easier. The Communication Hub and pre-arrival tools have really enhanced guest satisfaction and reduce administrative ...

Reservationist

1 months ago

Verified

... When updating contact info (Ex; guests phone number or email) currently you have to go into the guests portal area to update both. If you update the info on our end where you review the booking the information does not update correctly and reverts back to what ever the guest entered while filling in their reservation details. This is an additional ...

revenue manager

1 months ago

Verified

... Adding more integrations and enhancing the customization of automated workflows would make Duve even more adaptable to diverse operational needs. ...

Service manager

1 months ago

Verified

... A fast and effective system for the guest to receive the message quickly greatly facilitates the work process of guests who want to pay in advance for the vacation. ...

Service manager

1 months ago

Verified

... A fast and effective system for the guest to receive the message quickly greatly facilitates the work process of guests who want to pay in advance for the vacation. ...

Service manager

1 months ago

Verified

... A faster update of the names in the order according to the Optima system, so it will make it easier for us in the process of sending a link to the guest's mobile phone. ...

Director of Sales & Marketing

1 months ago

Verified

... The ability we have thanks to the tool to contact guests, to provide them with information about the accommodation as soon as they booked, and most of all to enjoy coordinating expectations with our ...

Digital Marketing Representative

1 months ago

Verified

... The communication with our guests before they arrive, match the Customize the vacation for them exactly as they request and, most importantly, receive feedback afterwards. ...

Guest Experience Director

1 months ago

Verified

... It provides an all-in-one platform that caters to every stage of the guest journey, from pre-arrival to post-checkout. The intuitive interface makes it simple for staff to manage communications, while the customizable features ensure that guests receive a personalized experience. One of Duve's standout features is its ability to automate tasks like check-ins, upselling ...

Front office assistant

1 months ago

Verified

... We need an alert system that can helps us identify urgent message from guests before and while they are in-house. ...

Spa manager

1 months ago

Verified

... We have a great sales and guest communication ...

Spa manager

1 months ago

Verified

... An alert for our guest that make a reservation by type in the guest phone about his timing to come to the spa. ...

Regional Manager, Tel Aviv hotels.

1 months ago

Verified

... Excellent tool to manage data and online check in at hotels. ...

Regional Manager, Tel Aviv hotels.

1 months ago

Verified

... I have the option to look at all of my region Hotels and get all the data at once with the ability to comparisation. ...

Regional Manager, Tel Aviv hotels.

1 months ago

Verified

... I would like to have an alerts when my hotels are getting not so good reviews or the hotel data. ...

Front Office Manager

1 months ago

Verified

... It would be exciting to see if the AI eventually get smart enough to place work orders on Hotsos. This will then streamline and perhaps combine both software onto one. ...

Front Office Manager

1 months ago

Verified

... It would be exciting to see if the AI eventually get smart enough to place work orders on Hotsos. This will then streamline and perhaps combine both software onto one. ...

Reservation agent

1 months ago

Verified

... 1. I have found the communication hub streamlined and easy to communicate 2. Pre check in process has been great 3. Great I don't have to do a bedding config emails anymore ...

Reservation agent

1 months ago

Verified

... 1. I have found the communication hub streamlined and easy to communicate 2. Pre check in process has been great 3. Great I don't have to do a bedding config emails anymore ...

מנהלת משרד הזמנות

1 months ago

Verified

... The Diov gives us the possibility of continuous communication with the guests, the transfer of messages and fixed and changing messages as needed. From the beginning of use, we receive praise from ...

Rooms Division manger

1 months ago

Verified

... How simple you can contact the guest before arrival, update them about the hotel and the services, you can suggest them up sale, or upgrade, the pre check-in, and the pre check-out is very smooth and ...

Rooms Division manger

1 months ago

Verified

... Easy guest messaging, and effective communication way. ...

Front Office Manager

1 months ago

Verified

... Fantastic communication software for guest requests, feedback and pre-registration to name a few. The guests and the team absolutely love the ability to communicate live with each other on a modern platform that is easy to use and has less interruptions to our busy lifestyles, The before arrival, in house ...

Front Office Manager

1 months ago

Verified

... Fantastic communication software for guest requests, feedback and pre-registration to name a few. The guests and the team absolutely love the ability to communicate live with each other on a modern platform that is easy to use and has less interruptions to our busy lifestyles, The before arrival, in house and after departure ...

Front Office Manager

1 months ago

Verified

... Fantastic communication software for guest requests, feedback and pre-registration to name a few. The guests and the team absolutely love the ability to communicate live with each other on a modern ...

Cluster Head of Digital Marketing

1 months ago

Verified

... What I like the most about Duve is how it has revolutionized the way we deliver **personalized guest experiences**. The platform seamlessly integrates with our systems, enabling us to anticipate guest needs and create a tailored journey from start to finish. From the first interaction with a pre-arrival message to post-stay follow-ups, every communication feels intentional and aligned with our brand. One of the most remarkable aspects is the **pre-arrival upselling feature**, which not only generates additional revenue but also enhances the guest experience by offering services or amenities they truly value. Guests frequently comment on how easy it is to communicate their preferences or requests through the platform, and the ability to respond quickly elevates their satisfaction. During the stay, the platform serves as a virtual ...

Asset manager

1 months ago

Verified

... There is very little to improve on. Maybe a few more advanced settings in targeting certain upsells to specific groups only. ...

Reception

1 months ago

Verified

... Self checking s very useful as gust provide their ID and the other details in advance. easy communicate system very helpful to contact guests in various methods by email, sms etc. ...

Executive Deputy manager

1 months ago

Verified

... Strengths: Exceptional service quality: Duve stands out with a seamless customer experience and remarkable efficiency, showcasing a constant commitment to excellence. Innovation at its core: the solutions offered are modern, user-friendly, and perfectly tailored to customer needs, ensuring high satisfaction. Commitment to sustainability: dUVE’s focus on ethical and sustainable practices is a significant advantage that fosters trust and admiration. dUVE has established itself as a leading innovator in the hospitality industry by delivering exceptional solutions tailored to modern customer needs. Its Guest Messaging Software stands out as a key tool for seamless communication, offering real-time text messaging that enhances the ability of businesses to collaborate and promptly respond to guest inquiries. The platform’s ability to simplify how users ask for assistance or share feedback has revolutionized how hotels interact with their guests. One of the standout features is the Hotel Guest Apps, which empower customers to order, request, or simply explore a hotel’s directory with just a few taps. These intuitive and user-friendly apps remove the need for unnecessary downloads or excessive steps, keeping the process efficient and engaging. The apps also serve as a bridge for effective communication, ensuring guests feel supported throughout their stay. dUVE also excels with its Contactless Check-in feature, which addresses modern demands for safety and convenience. By leveraging mobile ...

Reservations Manager & Revenue Analyst

1 months ago

Verified

... I implimented Duve in my hotel to help streamline our processes and improve staff efficency. Duve has enabled us to reduce numerous manual processes and automate repetitive tasks, freeing up staff to ...

Reservations Manager & Revenue Analyst

1 months ago

Verified

... I implimented Duve in my hotel to help streamline our processes and improve staff efficency. Duve has enabled us to reduce numerous manual processes and automate repetitive tasks, freeing up staff to ...

Reservations Manager & Revenue Analyst

1 months ago

Verified

... I implimented Duve in my hotel to help streamline our processes and improve staff efficency. Duve has enabled us to reduce numerous manual processes and automate repetitive tasks, freeing up staff to ...

CRO SUPERVISER

27 days ago

Verified

... That I can prepay our guests by using Duve and send them 1 message by the channel they prefer- email or WhatsApp no forms and ID picture true mail all this goes out automatic to the guest information ...

CRO SUPERVISER

27 days ago

Verified

... That I can prepay our guests by using Duve and send them 1 message by the channel they prefer- email or WhatsApp no forms and ID picture true mail all this goes out automatic to the guest information ...

Reception

27 days ago

Verified

... I think a snooze notification will be great when we snooze some chats so the recover notification will be other than regular. ...

Reception team

27 days ago

Verified

... Automatically sending by personalization our offers and options to our guests. it can be more productive and not needed to recheck. ...

Manager

5 months ago

Verified

... Whatsapp channel options are limited and social networks sync can take the business forward and provide new options for me ...

Sales manager

1 months ago

Verified

... it is a quick to use easy and complete application, everything is done quickly with the client, it saved me a lot of time on my schedule, we can create an exchange with the client and I recommend ...

Airbnb house Host

5 months ago

Verified

... Maybe some more language in translation , and some bugs that they can fix whe we try to make a copy/paste at front desc app . and i dont know if we can synchronize with our site calendar . ...

Airbnb house Host

5 months ago

Verified

... Maybe some more language in translation , and some bugs that they can fix whe we try to make a copy/paste at front desc app . and i dont know if we can synchronize with our site calendar . ...

Manager

5 months ago

Verified

... Looking forward to improvements to coms, especially AI-chat bot to answer standard guest queries. A native mobile app would be a huge plus. Also really looking forward to more partner integrations ...

Hostel Manager

5 months ago

Verified

... As things could always be improved, adding other instant messaging options that’s widely used in a particular country that duve is being used would be more helpful. ...

Hostel Manager

5 months ago

Verified

... As things could always be improved, adding other instant messaging options that’s widely used in a particular country that duve is being used would be more helpful. ...

Hostel Manager

5 months ago

Verified

... As things could always be improved, adding other instant messaging options that’s widely used in a particular country that duve is being used would be more helpful. ...

Hostel Manager

5 months ago

Verified

... As things could always be improved, adding other instant messaging options that’s widely used in a particular country that duve is being used would be more helpful. ...

Director of Strategy and Innovation

1 months ago

Verified

... Astotel is very satisfied with DUVE. One possible improvement would have been more comprehensive assistance in setting up our interface with Opera Cloud through OHIP. ...

Director of Strategy and Innovation

1 months ago

Verified

... Astotel is very satisfied with DUVE. One possible improvement would have been more comprehensive assistance in setting up our interface with Opera Cloud through OHIP. ...

מנהל קבלה

1 months ago

Verified

... We would be happy for the product to have a feature to see each other by phone, for example, and also the ability to connect to business WhatsApp. But in general they are satisfied with the system ...

מנהל קבלה

1 months ago

Verified

... We would be happy for the product to have a feature to see each other by phone, for example, and also the ability to connect to business WhatsApp. But in general they are satisfied with the system ...

12 months ago

Verified

... Duve allows us to reach our guests by email, by text, by SMS, etc. This has allowed us to make our contactless hotel much more easy for guests to navigate. ...

Technical support

5 months ago

Verified

... Duve provides tremendous value to stream line, improve and automate communication with guests. Key advantages: -Client branded (white label) guest page area. Suited for individual branding and style -Guest page area single ...

Front Office Manager

4 months ago

Verified

... Able to copy and paste screenshots and pictures in the chat instead of pdf document which needs to be uploaded. ...

P.A to General Manager

3 months ago

Verified

... A more advanced analytics dashboard would help us gain deeper insights into guest behavior and preferences. Additionally, expanding integration options with other property management systems would ...

GM

3 months ago

Verified

... A bit more guidance in the onboarding process. Do not recommend to use it with Oracle, not because of DUVE, but because of Oracles super-slow response time to any issues. My Interface is down since a ...

GM

3 months ago

Verified

... A bit more guidance in the onboarding process. Do not recommend to use it with Oracle, not because of DUVE, but because of Oracles super-slow response time to any issues. My Interface is down since a couple months now and I will have to change ...

GM

3 months ago

Verified

... A bit more guidance in the onboarding process. Do not recommend to use it with Oracle, not because of DUVE, but because of Oracles super-slow response time to any issues. My Interface is down since a ...

GM

3 months ago

Verified

... A bit more guidance in the onboarding process. Do not recommend to use it with Oracle, not because of DUVE, but because of Oracles super-slow response time to any issues. My Interface is down since a ...

Managing director

3 months ago

Verified

... I’ve been using Duve for a while now, and it has exceeded all my expectations! The flexibility it offers is absolutely amazing. I love how easy it is to integrate upselling and cross-selling ...

Managing director

3 months ago

Verified

... I’ve been using Duve for a while now, and it has exceeded all my expectations! The flexibility it offers is absolutely amazing. I love how easy it is to integrate upselling and cross-selling ...

Managing director

3 months ago

Verified

... I’ve been using Duve for a while now, and it has exceeded all my expectations! The flexibility it offers is absolutely amazing. I love how easy it is to integrate upselling and cross-selling ...

OPERATIONS MANAGER

3 months ago

Verified

... The messaging service through whatsapp and using them for upselling and promoting various hotel activities and/or notify for changes that are happening in the hotel ...

Residences Manager

3 months ago

Verified

... A Game Changer for Guest Experience and Operational Efficiency ...

Hotel Manager

3 months ago

Verified

... We are happy with the system. Improvements would be interface with HubOS to get guest requests flowing throughs system straight to the staff as job request ...

Receptionist

3 months ago

Verified

... Convenient Hotel Guest App! The hotel guest app is incredibly user-friendly. Guests love being able to access services and information right from their phones. What could be improved: Integrating more local ...

Senior Inventory & Revenue Manager Europe

3 months ago

Verified

... A tailored guest portal that is easy to set up, allowing you to manage and display all your upsell offerings within the app. It’s designed for quick setup and simple explanation to hotel staff. The app offers a convenient way to communicate with guests through WhatsApp ...

Senior Inventory & Revenue Manager Europe

3 months ago

Verified

... A tailored guest portal that is easy to set up, allowing you to manage and display all your upsell offerings within the app. It’s designed for quick setup and simple explanation to hotel staff. The app offers a convenient way to communicate with guests through ...

owner

3 months ago

Verified

... thy need to improve relation between the booking engine and the app to see all the informations from the guest ...

owner

3 months ago

Verified

... thy need to improve relation between the booking engine and the app to see all the informations from the guest ...

owner

3 months ago

Verified

... Guest Messaging Software ...

Guest Relations Manager

3 months ago

Verified

... Duve is a great asset to us to be able to communicate directly with a personalized flair with all guests. The contactless check in is a great advantage and guest messaging software allows us to share ...

3 months ago

Verified

... Improve integration of the reporting management for Italian properties, flexibility of accounting operations to comply with Italian tax legislation. Improve integration between Duve and Salto System ...

3 months ago

Verified

... Improve integration of the reporting management for Italian properties, flexibility of accounting operations to comply with Italian tax legislation. Improve integration between Duve and Salto System to optimize contactless access. At the moment it is a major ...

Projects Manager

2 months ago

Verified

... I think the integration with external property management systems (PMS) could be made a bit smoother, reducing the need for manual updates in certain areas. However, these are minor tweaks and ...

Projects Manager

2 months ago

Verified

... I think the integration with external property management systems (PMS) could be made a bit smoother, reducing the need for manual updates in certain areas. However, these are minor tweaks and ...

Executive Assistant Manager

2 months ago

Verified

... it would be better if the guest can connect duve via a mobile apps rather than connect via WhatsApp. Or scan and goes to chat box right away. ...

2 months ago

Verified

... An excellent app for communication between guests and the hotel, promoting sales while increasing profitability ...

2 months ago

Verified

... The synchronization between the application and the hotel management system needs to be improved in order to allow products to be registered immediately in the system and it will be possible to ...

Reception Manager

2 months ago

Verified

... Fast responses with bug reports and problem solving. Great way to interact with guests and make it a more simpler way to check them in and to get in contact with them. ...

Reception Manager

2 months ago

Verified

... To be able to send pictures on WhatsApp through Duve, would make things a lot simpler and easier. Tracking the bugs for auto message check out. ...

Reservation Supervisor

1 months ago

Verified

... Expanding compatibility with more property management software or local service providers could make the platform even more versatile. Expanding compatibility with more property management software ...

VP Strategy

1 months ago

Verified

... Integrations in general proves to be a pain, especially to payment providers. Probably an issue with every system. Oracle is the worst. ...

VP Strategy

1 months ago

Verified

... Integrations in general proves to be a pain, especially to payment providers. Probably an issue with every system. Oracle is the worst. ...

VP Strategy

1 months ago

Verified

... Integrations in general proves to be a pain, especially to payment providers. Probably an issue with every system. Oracle is the worst. ...

VP Strategy

1 months ago

Verified

... Integrations in general proves to be a pain, especially to payment providers. Probably an issue with every system. Oracle is the worst. ...

Director of Revenue

1 months ago

Verified

... Duve has proven to be wonderfully flexible in creating professional communication pieces tailored to different tiers of ours guests. Additionally Duve is providing an excellent platform for upselling ...

Director of Revenue

1 months ago

Verified

... We look forward to Duve integrated with our F&B system to provide a seamless In Room Dining experience. As well as integrating with our back of house system for ordering additional items and ...

Director of Revenue

1 months ago

Verified

... We look forward to Duve integrated with our F&B system to provide a seamless In Room Dining experience. As well as integrating with our back of house system for ordering additional items and ...

Director of Revenue

1 months ago

Verified

... We look forward to Duve integrated with our F&B system to provide a seamless In Room Dining experience. As well as integrating with our back of house system for ordering additional items and ...

Director of Revenue

1 months ago

Verified

... We look forward to Duve integrated with our F&B system to provide a seamless In Room Dining experience. As well as integrating with our back of house system for ordering additional items and ...

CIO

1 months ago

Verified

... It would be beneficial if Duve further expanded its integration capabilities with more Property Management Systems (PMS) to enhance flexibility for various locations. ...

CIO

1 months ago

Verified

... It would be beneficial if Duve further expanded its integration capabilities with more Property Management Systems (PMS) to enhance flexibility for various locations. ...

Receptionist

1 months ago

Verified

... The communications hub is versatile, yet convenient and easy to operate. The fact that it's interfacable with email, SMS and whatsapp is great. Being able to send and recieve images and other files ...

Receptionist

1 months ago

Verified

... The communications hub is versatile, yet convenient and easy to operate. The fact that it's interfacable with email, SMS and whatsapp is great. Being able to send and recieve images and other files ...

Reservations Manager

1 months ago

Verified

... Duve’s communication tools have been a game changer for Cassia Hotel. The centralized Communication Hub and seamless multi-channel integration (WhatsApp, SMS and email) make it easy to connect with ...

Hostel manager

1 months ago

Verified

... please expand the product into a stand akone orded managemant system instead of interfacing systems such as Optima. this king of involvement in taylor-mad development is one off a kind. ...

Hostel manager

1 months ago

Verified

... please expand the product into a stand akone orded managemant system instead of interfacing systems such as Optima. this king of involvement in taylor-mad development is one off a kind. ...

Hostel manager

1 months ago

Verified

... please expand the product into a stand akone orded managemant system instead of interfacing systems such as Optima. this king of involvement in taylor-mad development is one off a kind. ...

Front office manager

1 months ago

Verified

... I'm really happy with this solution! It makes it so much easier to anticipate customer needs, which means fewer calls to the front office. Plus, it helps us personalize the on-site experience even more ...

Front office manager

1 months ago

Verified

... Great Solution for Anticipating Needs and Personalizing Customer Experience! ...

IT Manager

1 months ago

Verified

... Duve truly excels in the way it seamlessly integrates guest engagement with operational efficiency, creating a smoother, more personalized experience for both guests and staff. Its ability to tailor communication to individual guest preferences, from pre-arrival to post-stay, fosters a sense of care and attentiveness. Meanwhile, automation of routine tasks, such as check-ins and guest requests, not only saves time but also reduces the likelihood of human error, allowing staff to focus on delivering exceptional hospitality ...

IT Manager

1 months ago

Verified

... While Duve is excellent, continuing to develop integrations with niche hospitality tools or systems will make it even more versatile. This ongoing effort will further enhance its adaptability to ...

IT Manager

1 months ago

Verified

... While Duve is excellent, continuing to develop integrations with niche hospitality tools or systems will make it even more versatile. This ongoing effort will further enhance its adaptability to ...

IT Manager

1 months ago

Verified

... While Duve is excellent, continuing to develop integrations with niche hospitality tools or systems will make it even more versatile. This ongoing effort will further enhance its adaptability to ...

Reservationist

1 months ago

Verified

... When updating contact info (Ex; guests phone number or email) currently you have to go into the guests portal area to update both. If you update the info on our end where you review the booking the information does not update correctly and reverts back to what ever the guest entered while filling in their reservation details. This is an additional step that makes things confusing and in my opinion could be fixed very easily benefitting both the reservationist and the guest. Working more closely with vacation rental companies and being able to adapt the programming ...

Reservationist

1 months ago

Verified

... When updating contact info (Ex; guests phone number or email) currently you have to go into the guests portal area to update both. If you update the info on our end where you review the booking the information does not update correctly and reverts back to what ever the guest entered while filling in their reservation details. This is an additional step that makes things confusing and in my opinion could be fixed very easily benefitting both the reservationist and the guest. Working more closely with vacation rental ...

Reservationist

1 months ago

Verified

... I genuinely enjoy the chat feature. It has made communicating with our guests super easy! We are able to troubleshoot and pass along simple information just by sending a quick text. This is a wonderful upgrade from just emails and phone calls. It also makes communicating check-in and check-out information easier. The Communication Hub and pre-arrival tools have really enhanced guest satisfaction and reduce administrative work ...

revenue manager

1 months ago

Verified

... Adding more integrations and enhancing the customization of automated workflows would make Duve even more adaptable to diverse operational needs. ...

Director of Operations

1 months ago

Verified

... We have had some integration issues with Escapia. I feel there is room for improvement there. For example, when a new property is added in Escapia, it doesn't show up in DUVE until I complete a full ...

Director of Rooms

1 months ago

Verified

... Guests should be able to book spa treatments or dinner via the pre arrival e-mail received before the check in process. ...

Director of Rooms

1 months ago

Verified

... Guests should be able to book spa treatments or dinner via the pre arrival e-mail received before the check in process. ...

Service manager

1 months ago

Verified

... A fast and effective system for the guest to receive the message quickly greatly facilitates the work process of guests who want to pay in advance for the vacation. ...

מנהלת מוקד

1 months ago

Verified

... Efficient, fast, smart, useful, platform services that allow us to provide better service, technological, there are not many breakdowns or problems that we encounter and even if the service is good ...

Gm

1 months ago

Verified

... Connection with opera must be improved ...

Deputy Director of Admissions

1 months ago

Verified

... After using the digital application for guest services at the hotel, I must state that it significantly upgraded the hospitality experience. The application is intuitive, fast, and allows guests to perform a variety of actions easily - from ordering room ...

Deputy Director of Admissions

1 months ago

Verified

... 1. Option to share room account details with travel partners: so everyone can see a breakdown of expenses or order services separately. 2. Offline mode: allow access to some functions even without an internet connection, for example basic information about the hotel or ordered services. 3. Personalized trip preparation: offer the guest advance preparation for the trip with a list of recommended things to pack, current ...

Deputy Director of Admissions

1 months ago

Verified

... 1. Option to share room account details with travel partners: so everyone can see a breakdown of expenses or order services separately. 2. Offline mode: allow access to some functions even without an ...

Revenue Manager

1 months ago

Verified

... Maybe a menu reservation system from the lobby in advance and then use some code which sync with the payments. ...

Marketing communication manager

1 months ago

Verified

... Lacks the ability to easily add files such as image and video files, which sends directly to our guests. ...

Marketing communication manager

1 months ago

Verified

... Lacks the ability to easily add files such as image and video files, which sends directly to our guests. ...

Spa manager

1 months ago

Verified

... We have a great sales and guest communication ...

Receptionist

1 months ago

Verified

... Safe digital payment. Saving guest details before arriving at the hotel. Option to chat early with various officials directly at the hotel and also after leaving the hotel. ...

Receptionist

1 months ago

Verified

... Safe digital payment. Saving guest details before arriving at the hotel. Option to chat early with various officials directly at the hotel and also after leaving the hotel. ...

Receptionist

1 months ago

Verified

... Safe digital payment. Saving guest details before arriving at the hotel. Option to chat early with various officials directly at the hotel and also after leaving the hotel. ...

Front Office Manager

1 months ago

Verified

... It would be exciting to see if the AI eventually get smart enough to place work orders on Hotsos. This will then streamline and perhaps combine both software onto one. ...

Front Office Manager

1 months ago

Verified

... It would be exciting to see if the AI eventually get smart enough to place work orders on Hotsos. This will then streamline and perhaps combine both software onto one. ...

Front Office Manager

1 months ago

Verified

... Operationally, we benefit from Duve as most guests prefer to communicate via messaging. This allows the hotel to avoid missed phone calls and can always review the conversations and requests. ...

Front Office Manager

1 months ago

Verified

... Operationally, we benefit from Duve as most guests prefer to communicate via messaging. This allows the hotel to avoid missed phone calls and can always review the conversations and requests. ...

Cheffe de Brigade

1 months ago

Verified

... The customer messaging platform allows us to send messages via WhatsApp, which is much more easily handled by customers than emails. The exchanges are much more fluid. ...

Cheffe de Brigade

1 months ago

Verified

... The customer messaging platform allows us to send messages via WhatsApp, which is much more easily handled by customers than emails. The exchanges are much more fluid. ...

Reservation agent

1 months ago

Verified

... More streamline process of dropping in preferences to opera such as bedding configuration, attachments such as menus hard to view for guests. ...

מנהלת משרד הזמנות

1 months ago

Verified