Duve - Communication Hub

4.8 (246 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Javier, Paul, Kanza + 31 more experts recommend Duve

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Duve - Communication Hub

4.8 (246 REVIEWS)

Ranked 1 (out of 66) in Guest Messaging Software

2023 Finalist HotelTechAwards

Hoteliers voted Duve as the #2 Guest Messaging Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The most advanced guest communication software with direct, automated, and broadcast messaging via WhatsApp, SMS, Chat, or email

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Ratings Summary

4.8
Excellent
246 reviews
Ease of Use
4.8/5
Customer Support
4.6/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Duve - Communication Hub is the #1 most trending product in the Guest Messaging Software category (out of 66) and the #18 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Duve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Duve as the #2 Guest Messaging Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Duve - Communication Hub
Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 52 employees
An omni-channel communication center enables your staff to communicate with your guests through SMS, WhatsApp, Email or a built-in chat, helping you streamline communication with your guests and increase guest satisfaction and responsiveness. ● Broadcast messaging: Send broadcast messages to all guests that are currently at your property or to specific groups based on their guest profiles. ● Pre-scheduled messaging: Prepare pre-schedule messages to send out to guests according to specific profiles, while including dynamic parameters that are relevant to each of your guests. ● Automated replies: Set up auto-replies to be sent to your guests so that your responsiveness is not being affected during peak hours. ● Canned responses: Save time by preparing in advance for any frequently asked questions. Create canned responses to easily send in one-click, helping reduce the workload on your staff ● Internal task assignments: With Duve’s integration to task managers, allow your guests to easily place requests with one-click which is then handled and executed by the hotel's staff. Duve enables hoteliers to tag other staff members and assign them to certain tasks helping you maximize reaction time and your guest’s experience.

Capabilities

Broadcast Messaging

Scheduled Messages

Internal Task Assignments

Canned Responses

Automated Replies

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

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14

Success Stories

12

References

18

Featured Customers

Popularity by Segment

Size

105 | Medium (25-74 room)

86 | X-Large (200+ room)

83 | Large (75-199 room)

51 | X-Small (1-9 room)

27 | Small (10-24 room)

Type

118 | Vacation Rentals & Villas

73 | Luxury Hotels

71 | Hostels

69 | Boutiques

54 | Extended Stay & Serviced Apartments

42 | Resorts

37 | City Center Hotels

30 | Bed & Breakfast & Inns

28 | Branded Hotels

5 | Motels

4 | RV Parks & Campgrounds

3 | Limited Service & Budget Hotels

2 | Casinos

2 | Airport/Conference Hotels

Region

173 | Middle East

141 | Europe

40 | North America

10 | Asia Pacific

10 | Oceania

3 | Central America

1 | South America

Category

246 | Guest Messaging Software

239 | Contactless Check-in

209 | Hotel Guest Apps

136 | Upselling Software

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246

Reviews

26

Expert Recommendations

Hotelier Rating

Excellent
345
Very Good
25
Average
12
Poor
3
Terrible
2

By Product

  • Guest Messaging Software
    Guest Messaging Software
  • Contactless Check-in
    Contactless Check-in
  • Hotel Guest Apps
    Hotel Guest Apps
  • Upselling Software
    Upselling Software

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
  • Middle East
    Middle East
  • South America
    South America
  • Central America
    Central America
8

Chat with guests before & after staying at the hotel

Front Desk manager from 50-74 room Boutique in Tiberias (Israel)

Verified
5 days ago
* Providing a professional answer for future guests in a easy to use Whattaspp platform * Great tool for updates* Taking care of special requests fast
10

We are very happy to work with Duve

Property Manager from 5 to 9 room Boutique in Girona (Spain)

Verified
5 days ago
The customer service is excellent; they resolve any doubts instantly. The program is very intuitive and greatly assists us in automating our day-to-day processes.
10

Game changing platform

General manager from 10 to 24 room City Center Hotel in Yafo (Israel)

Verified
5 days ago
The fact that we can communicate with guests that easy now and that they can make all the pre check in in advance save us so much time and give us the opportunity to be a host full time.
9

An ultimate tool for enriching the guest experience

cmo from 500+ room City Center Hotel in Tel Aviv-Yafo (Israel)

Verified
5 days ago
* Direct communication starting from the reservation stage. * Possibility to make a up sale * Saves time at check-in * Allows the guest to receive preliminary information about the hotel, the facilities and what is going on in the surroundings before arrival
10

very good

marketing manager from 100 to 199 room Hostel in Ein Gev

Verified
5 days ago
it is easy for us to contact our clients for check-in before the arrival, upselling and upgrading, and more function
9

Contact the guest

Senior Project Manager from 500+ room City Center Hotel in Tel Aviv-Yafo (Israel)

Verified
5 days ago
You can contact your guest before, during and on they departure, offer activities or services according to the kind of stay.you can contact before the departure and take care if there was any complain in the pre check out form.
10

Communication with customers is easy and efficient.

Guest experience manager from 100 to 199 room Luxury Hotel in Merom Golan

Verified
12 days ago
It is possible to create an instant conversation text and messaging and ask the guest Questions and requests that helps
10

Great system

Revenue manager from 50-74 room Vacation Rentals & Villa in Tel Aviv-Yafo (Israel)

Verified
12 days ago
Easy to use for the hotel and for the guests.Looks good.Help the hotel to look professional The communication with the guests can't be easier
10

Smooth guest experiences

CEO from 100 to 199 room Extended Stay & Serviced Apartment in Tel Aviv-Yafo (Israel)

Verified
12 days ago
We very much like the check-in process, it saves a lot of time for us and the messaging platform is very unique and simple to use.
10

Duve , a great support for our business

Responable expérience client from 500+ room in Paris (France)

Verified
1 months ago
We are using the Guest Messaging Software every day to communicate with our client - it is very useful, because we can see if our clients have sent us a message , and we can answer directly to their demands. We ask all of our guests to use the online check-in system to pre-register themselves. This option helps us and our local teams grea...
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Newsfeed

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Duve is Named The Best Guest Experience Platform in the 2023 HotelTechAwards

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Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate

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Duve Named Best Guest App & Best Contactless Check-in Finalist

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Responsiveness

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