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Duve - Communication Hub
4.8 (604 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Duve - Communication Hub
Ranked 1 (out of 76) in Guest Messaging Software
An AI-based omni channel communication center
96% recommended by 520 hotels
Bell - AI powered product analyst
I analyzed all of Duve’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Duve for enhancing guest experiences and streamlining operations. Its standout features include pre-arrival communication and automated check-ins, which help reduce front desk congestion and improve staff efficiency. Duve’s upselling potential is notable, generating additional revenue through personalized guest offers. The tool supports multilingual communication, a vital advantage for serving international visitors. However, integration with some property management systems needs refinement, and users report challenges with consistent data synchronization.
Partners say
Industry experts recommend Duve for its seamless integration of guest messaging, upselling, and contactless check-in features, which streamline hotel operations and significantly enhance the guest experience. Notably, Duve's success is attributed to its customizable nature, allowing properties to tailor their tech stack to specific needs. Its ability to consolidate functions into a single platform and the capability to adapt swiftly to industry changes set it apart from competitors.
Dimitri, RHAEL, Janis and 53 others
Read their recommendationsWhat Types of Hotels Duve is Popular For
Size
56 | X-Small (1-9 room)
83 | Small (10-24 room)
183 | Mid-Sized (25-74 room)
213 | Large (75-199 room)
257 | X-Large (200+ room)
Country
331 | Israel
98 | France
55 | United States of America
40 | United Kingdom
28 | Spain
27 | Australia
18 | Germany
17 | Mexico
17 | Greece
17 | Cyprus
16 | Italy
14 | Portugal
12 | Netherlands
11 | Belgium
10 | Canada
7 | Switzerland
6 | India
6 | Thailand
4 | Austria
4 | Finland
3 | United Arab Emirates
3 | Poland
3 | Japan
3 | Philippines
2 | Ireland
2 | Taiwan
2 | Malaysia
2 | Romania
2 | Turkey
2 | Luxembourg
2 | Czech Republic
2 | Turks and Caicos Islands
2 | Lithuania
1 | Singapore
1 | Monaco
1 | Croatia
1 | Brazil
1 | Costa Rica
1 | Korea, South
1 | Serbia
1 | Norway
1 | South Africa
1 | Albania
1 | Virgin Islands, British
1 | Honduras
1 | Indonesia
1 | Bulgaria
Type
369 | Luxury Hotels
315 | Boutiques
303 | City Center Hotels
276 | Branded Hotels
274 | Resorts
216 | Vacation Rentals & Villas
182 | Bed & Breakfast & Inns
157 | Hostels
146 | Limited Service & Budget Hotels
142 | Airport/Conference Hotels
113 | Extended Stay & Serviced Apartments
9 | Motels
9 | RV Parks & Campgrounds
7 | Casinos
Region
336 | Middle East
305 | Europe
82 | North America
27 | Oceania
25 | Asia Pacific
3 | South America
3 | Central America
1 | Africa
Category
604 | Guest Messaging Software
524 | Contactless Check-in
503 | Hotel Guest Apps
291 | Upselling Software
73 | Mobile Ordering & Room Service
Didn’t find what you were looking for?
What is Duve?
Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 52 employees
Duve - Communication Hub is a comprehensive guest communication platform designed for hoteliers to enhance guest experience, streamline operations, and boost revenue. This tool consolidates multi-channel communication, allowing hotels to connect with guests via email, chat, SMS, and WhatsApp. Key features include automated responses, scheduled messaging, and broadcast messaging, all aimed at ensuring timely and personalized interactions.
With generative AI agents, Duve provides 24/7 support, handling inquiries, offering tailored recommendations, and suggesting relevant services, thus increasing operational efficiency. Customizable automated replies and canned responses save staff time and improve guest satisfaction during peak hours. Additionally, Duve’s inbound messaging expands guest engagement by managing all incoming WhatsApp messages directly within the platform.
The internal task assignments feature integrates with task managers, enabling guests to place requests effortlessly, which are then swiftly executed by staff members. This ensures seamless communication and response, enhancing the overall guest experience.
Duve - Communication Hub is an invaluable tool for hoteliers looking to optimize their communication processes, customize guest interactions, and streamline operations, fitting seamlessly into existing business workflows.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Duve products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Duve Reviews Analyzed: 575
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Duve Expert Recommendations Analyzed: 45
Read expert recommendationsDescription provided by Duve
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Duve's Provided Description:
"Duve's Communication Hub lets you connect with guests via email, chat, SMS, or WhatsApp. Automate responses, send mass communications, and personalize interactions, ensuring messages reach the right guests at the right time. Within Communication Hub, you'll benefit from Duve’s Generative AI agents that offer 24/7 service, streamlining operations and boosting guest satisfaction through personalized recommendations and precise inquiry handling. ● Broadcast messaging: Send broadcast messages to all guests that are currently at your property or to specific groups based on their guest profiles. ● Generative AI Agents: Duve’s generative AI Agents are your 24/7 team members that offer personalized, immediate communication to scale operational efficiency, boost guest satisfaction, and maximize revenue opportunities. By analyzing guest profiles and employing advanced techniques such as sentiment analysis and generative AI, Duve’s AI Agents are ideal team members that handle day-to-day inquiries from guests with precision, deliver tailored recommendations, and suggest relevant add-on services. ● Scheduled messaging: Prepare pre-schedule messages to send out to guests according to specific profiles, while including dynamic parameters that are relevant to each of your guests. ● Automated replies: Set up auto-replies to be sent to your guests so that your responsiveness is not being affected during peak hours. ● Canned responses: Save time by preparing in advance for any frequently asked questions. Create canned responses to easily send in one-click, helping reduce the workload on your staff ● Inbound messaging: Duve's Inbound Messaging expands the amount of guests and potential guests your team engages with. From potential guests with initial inquiries about your property, to companions of current guests seeking information about their stay, Inbound Messaging empowers you to manage all incoming WhatsApp messages directly within Duve's Communication Hub. ● Internal task assignments: With Duve’s integration to task managers, allow your guests to easily place requests with one-click which is then handled and executed by the hotel's staff. Duve enables hoteliers to tag other staff members and assign them to certain tasks helping you maximize reaction time and your guest’s experience."
FAQs
Duve - Communication Hub Alternatives
Not sure if Duve is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
Broadcast Messaging
Broadcast Messaging
Send broadcast messages to all guests that are currently at your property or to specific groups based on their guest profiles.
Scheduled Messages
Scheduled Messages
Prepare pre-schedule messages to send out to guests according to specific profiles, while including dynamic parameters that are relevant to each of your guests.
Internal Task Assignments
Internal Task Assignments
With Duve’s integration to task managers, allow your guests to easily place requests with one-click which is then handled and executed by the hotel's staff. Duve enables hoteliers to tag other staff members and assign them to certain tasks helping you maximize reaction time and your guest’s experience.
Canned Responses
Canned Responses
Save time by preparing in advance for any frequently asked questions. Create canned responses to easily send in one-click, helping reduce the workload on your staff.
Automated Replies
Automated Replies
Get automated and smart communication to save time for staff and quickly resolve any guest issues. Set up auto-replies to be sent to your guests so that your responsiveness is not being affected during peak hours.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Personalized Upselling
Upselling Software
Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.
No-download Guest App
Hotel Guest Apps
Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat.
Review Management
Reputation Management
Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.
Review Collection & Optimization
Guest Survey Software
Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.
Online Check-in
Contactless Check-in
Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells before they've even arrived to your property.
DuveAI
Guest Messaging Software
DuveAI leverages OpenAI's ChatGPT-4 to revolutionize guest interaction and content generation. By merging AI with guest profiles, DuveAI elevates personalization and automation. Features include prioritizing guest inquiries via sentiment analysis, auto-generating tailored content, smart auto-replies, and summarized message understanding. DuveAI streamlines communication, enabling hoteliers to focus on personalized service.
Motion
Guest Messaging Software
Duve's Motion creates custom videos for hotels to engage guests at every guest journey phase. These videos, infused with personalized details, prompt guest interaction. From pre-arrival check-in to promoting services and reviews, Motion enhances the experience. These videos can be used in Duve's Guest App or across platforms like WhatsApp, Chat, SMS, and Email, enhancing each stage with a personal touch.
Duve Reviews Summary
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Duve - Communication Hub is the #1 most trending product in the Guest Messaging Software category (out of 76) and the #20 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreDuve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Duve as the #2 Guest Messaging Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Duve Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Hotelier Rating
Looking for specific info?
10
Very convenient and very efficient.
מנהל שיווק from 50-74 room Resort in Arad (Israel)
Verified
3 days ago
The most important thing is that we have direct communication with the guests by date. We have different dates where activities or festivals happen and we can communicate with the guests of that event easily. Diov is a surprising system in its ease of use and professionalism and understanding of the needs of tourists. Accurate communication...
Israel
Israel
מנהל שיווק
Mid-Sized Hotel
9
very convinient
from 25-49 room Boutique in Porto (Portugal)
Verified
7 days ago
it is very practical to interact with guests and easy for them to request aditional services that are beeing promoted.
Portugal
Portugal
Mid-Sized Hotel
10
Amazing. I am very satisfied. Very helpful
reception manager from 200 to 499 room Branded Hotel in Eilat (Israel)
Verified
7 days ago
The pre-check-in feature of Duve has greatly satisfied us at Isrotel. This feature has not only transformed our guest experience but has also significantly reduced the workload of our front desk. The room upgrades option is a bonus!
Israel
Israel
reception manager
X-Large Hotel
10
Just wonderful! Helps to improve service and sales
Guest service from 75-99 room Boutique in Haifa (Israel)
Verified
7 days ago
A great tool for providing fast service, we manage to take care of all our guests, in this form of communication we locate problems or requirements in real life and manage to please our guests
Israel
Israel
Guest service
Large Hotel
9
Clear, easy to use and is a great upselling tool.
Hotel Manager from 50-74 room Boutique in Hilversum (Netherlands)
Verified
7 days ago
The dashboard has a nice and clear overview. It is very easy to. Being able to easily send messages to our guests has been a great tool to inform guest about events in the hotel and to communicate during their stay. The app for guest has brought us great upsells.
Netherlands
Netherlands
Hotel Manager
Mid-Sized Hotel
10
Great product Highly recommended!
Digital Director from 200 to 499 room Boutique in Eilat (Israel)
Verified
7 days ago
Isrotel Hostel has greatly benefited from Duve's Guest App. We use it across all our 21 hotels in our chain and the results are highly satisfying. The App has significantly streamlined check-ins and overall operations, saving us much time.
Israel
Israel
Digital Director
X-Large Hotel
10
An amazing customer journey web app
VP Ditital from 100 to 199 room City Center Hotel in Gentilly (France)
Verified
7 days ago
I like Duve solution for being seamless, integrating all of the customer journey touch points from check-in to check-out going through room via mobile key and domotics. It is also a full white label solution, perfectly suited for brand first organisations.
France
France
VP Ditital
Large Hotel
10
One year experience with duve
Reception manager from 100 to 199 room Branded Hotel in Rosh Pina (Israel)
Verified
7 days ago
Easy and friendly app the way we can manage our guest reservations Through the site, the B2 passport document's, payment's, full check-in in advance.
Israel
Israel
Reception manager
Large Hotel
10
Exceptional Group Messaging and Profitable Upsells.
CIO from 200 to 499 room City Center Hotel in Athens (Greece)
Verified
7 days ago
At Brown Hotels, we appreciate Duve specifically for its communication hub. It has transformed our operations, allowing us to send group messages efficiently. Additionally, we generate substantial revenue from Duve's intuitive upselling feature.
Greece
Greece
CIO
X-Large Hotel
10
Duve helps us a lot
Owner from 200 to 499 room Bed & Breakfast & Inn in Tel Aviv (Israel)
Verified
7 days ago
We really like the product, especially the communication father that helps us communicate with the guests on a day-to-day basis. Automation also helps to save time
Israel
Israel
Owner
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
DUVE stands out by creating a seamless end-to-end guest journey, ensuring every interaction is personalized and frictionless. Its innovative approach maximizes the guest experience while simplifying operations for teams. A true game-changer in hospitality! Through its collaboration with Skeat, combining personalization, integration, and automation. This partnership ensures an even smoother and more innovative experience, maximizing guest satisfaction and operational efficiency.
Showing all answers to: "What does this product or service do well?"
DUVE stands out by creating a seamless end-to-end guest journey, ensuring every interaction is personalized and frictionless. Its innovative approach maximizes the guest experience while simplifying operations for teams. A true game-changer in hospitality!
Through its collaboration with Skeat, combining personalization, integration, and automation. This partnership ensures an even smoother and more innovative experience, maximizing guest satisfaction and operational efficiency.
Duve combines personalization, automation, and seamlessness to ensure an optimized interaction between guests and hoteliers at every stage. By combining cutting-edge features, user-friendly design, and strategic partnerships with worldwide SaaS platforms.
Duve excels in streamlining guest communications and automating check-in processes. Its user-friendly interface and robust features, like contactless check-in and upselling, significantly enhance guest experiences.
Intuitive web app, nice design, responsive support. I highly recommend it to improve the customer experience. The mobile version is excellent. A digital service that delivers on its promises to boost hotel revenues.
Duve is a hotel experience platform that helps hotels increase customer satisfaction and revenue. It offers a variety of features, including online check-in, guest apps, communication tools, and analytics.
Question:
What differentiates this product or service from the competition?
Answer:
DUVE delivers a seamless end-to-end guest journey, combining personalization, integration, and automation. Its intuitive design and innovative approach ensure a smoother, more satisfying experience than the competition.
Showing all answers to: "What differentiates this product or service from the competition?"
DUVE delivers a seamless end-to-end guest journey, combining personalization, integration, and automation. Its intuitive design and innovative approach ensure a smoother, more satisfying experience than the competition.
Its collaboration with SaaS platforms as SKEAT further amplifies this added value, making the entire experience more innovative and enjoyable for the guests. Duve delivers a next-level solution that empowers hoteliers to exceed expectations and stand out in a competitive market.
Duve stands out with its seamless integration capabilities and multilingual support, allowing guests to communicate in their native language. Its comprehensive platform consolidates key guest interaction functions, setting it apart from competitors.
Bowo's Guest App features an elegant and intuitive design, advanced customisation to reflect the identity of each hotel, and innovative features that enhance the guest experience. It offers real added value by boosting passenger satisfaction and loyalty.
Duve is a comprehensive hotel experience platform that offers a range of features including online check-in, guest apps, communication hubs, upselling tools, and analytics. It is differentiated by its focus on personalization, automation, and data-driven insights, allowing hotels to enhance guest satisfaction and increase revenue.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Leverage the collaboration between DUVE and Skeat to create a truly frictionless guest experience. By integrating these solutions, you can streamline operations, boost personalization, and enhance guest satisfaction—all while simplifying your team's workload. The key is to fully utilize the automation and integration features to ensure every guest touchpoint feels effortless and connected.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Leverage the collaboration between DUVE and Skeat to create a truly frictionless guest experience. By integrating these solutions, you can streamline operations, boost personalization, and enhance guest satisfaction—all while simplifying your team's workload. The key is to fully utilize the automation and integration features to ensure every guest touchpoint feels effortless and connected.
ProductThe product is premium, designed for hotels that prioritize the guest experience. With the digital transformation in hospitality, the guest app truly unifies and personalizes every interaction into a high-quality experience.
My advice to a hotelier would be: Leverage Duve’s automation features to enhance guest satisfaction and operational efficiency. The platform’s ability to automate check-ins, upselling, and guest communications can significantly reduce manual workload and improve the overall guest experience.
My advice would be to take full advantage of the customisation possibilities offered by Bowo's Guest App. By adapting it to the unique identity of your establishment and the specific needs of your customers, you'll maximise traveller engagement and enhance their overall experience. Use the data provided by the app to refine your services and strengthen customer loyalty.
If you're considering Duve, I'd recommend prioritizing thorough staff training. Ensure your team is well-versed in all features to maximize its potential. Proper training will streamline operations, enhance guest experiences, and ultimately drive revenue.
Recommended by
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