Duve - Communication Hub

4.8 (604 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Duve - Communication Hub

4.8 (604 REVIEWS)

Ranked 1 (out of 76) in Guest Messaging Software

An AI-based omni channel communication center

Bell avatar Bell - AI powered product analyst

I analyzed all of Duve’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Duve for enhancing guest experiences and streamlining operations. Its standout features include pre-arrival communication and automated check-ins, which help reduce front desk congestion and improve staff efficiency. Duve’s upselling potential is notable, generating additional revenue through personalized guest offers. The tool supports multilingual communication, a vital advantage for serving international visitors. However, integration with some property management systems needs refinement, and users report challenges with consistent data synchronization.

Partners say

Industry experts recommend Duve for its seamless integration of guest messaging, upselling, and contactless check-in features, which streamline hotel operations and significantly enhance the guest experience. Notably, Duve's success is attributed to its customizable nature, allowing properties to tailor their tech stack to specific needs. Its ability to consolidate functions into a single platform and the capability to adapt swiftly to industry changes set it apart from competitors.

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Dimitri, RHAEL, Janis and 53 others

Read their recommendations

What Types of Hotels Duve is Popular For

Size

56 | X-Small (1-9 room)

83 | Small (10-24 room)

183 | Mid-Sized (25-74 room)

213 | Large (75-199 room)

257 | X-Large (200+ room)

Country

331 | Israel

98 | France

55 | United States of America

40 | United Kingdom

28 | Spain

27 | Australia

18 | Germany

17 | Mexico

17 | Greece

17 | Cyprus

16 | Italy

14 | Portugal

12 | Netherlands

11 | Belgium

10 | Canada

7 | Switzerland

6 | India

6 | Thailand

4 | Austria

4 | Finland

3 | United Arab Emirates

3 | Poland

3 | Japan

3 | Philippines

2 | Ireland

2 | Taiwan

2 | Malaysia

2 | Romania

2 | Turkey

2 | Luxembourg

2 | Czech Republic

2 | Turks and Caicos Islands

2 | Lithuania

1 | Singapore

1 | Monaco

1 | Croatia

1 | Brazil

1 | Costa Rica

1 | Korea, South

1 | Serbia

1 | Norway

1 | South Africa

1 | Albania

1 | Virgin Islands, British

1 | Honduras

1 | Indonesia

1 | Bulgaria

Type

369 | Luxury Hotels

315 | Boutiques

303 | City Center Hotels

276 | Branded Hotels

274 | Resorts

216 | Vacation Rentals & Villas

182 | Bed & Breakfast & Inns

157 | Hostels

146 | Limited Service & Budget Hotels

142 | Airport/Conference Hotels

113 | Extended Stay & Serviced Apartments

9 | Motels

9 | RV Parks & Campgrounds

7 | Casinos

Region

336 | Middle East

305 | Europe

82 | North America

27 | Oceania

25 | Asia Pacific

3 | South America

3 | Central America

1 | Africa

Category

604 | Guest Messaging Software

524 | Contactless Check-in

503 | Hotel Guest Apps

291 | Upselling Software

73 | Mobile Ordering & Room Service

What is Duve?

Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 52 employees
Duve - Communication Hub is a comprehensive guest communication platform designed for hoteliers to enhance guest experience, streamline operations, and boost revenue. This tool consolidates multi-channel communication, allowing hotels to connect with guests via email, chat, SMS, and WhatsApp. Key features include automated responses, scheduled messaging, and broadcast messaging, all aimed at ensuring timely and personalized interactions. With generative AI agents, Duve provides 24/7 support, handling inquiries, offering tailored recommendations, and suggesting relevant services, thus increasing operational efficiency. Customizable automated replies and canned responses save staff time and improve guest satisfaction during peak hours. Additionally, Duve’s inbound messaging expands guest engagement by managing all incoming WhatsApp messages directly within the platform. The internal task assignments feature integrates with task managers, enabling guests to place requests effortlessly, which are then swiftly executed by staff members. This ensures seamless communication and response, enhancing the overall guest experience. Duve - Communication Hub is an invaluable tool for hoteliers looking to optimize their communication processes, customize guest interactions, and streamline operations, fitting seamlessly into existing business workflows.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Duve products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Duve

FAQs

Duve - Communication Hub Alternatives

Not sure if Duve is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:

Capabilities

Broadcast Messaging

Scheduled Messages

Internal Task Assignments

Canned Responses

Automated Replies

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

Personalized Upselling

Upselling Software
Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.

INCLUDED

No-download Guest App

Hotel Guest Apps
Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat.

INCLUDED

Review Management

Reputation Management
Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.

INCLUDED

Review Collection & Optimization

Guest Survey Software
Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.

INCLUDED

Online Check-in

Contactless Check-in
Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells before they've even arrived to your property.

INCLUDED

DuveAI

Guest Messaging Software
DuveAI leverages OpenAI's ChatGPT-4 to revolutionize guest interaction and content generation. By merging AI with guest profiles, DuveAI elevates personalization and automation. Features include prioritizing guest inquiries via sentiment analysis, auto-generating tailored content, smart auto-replies, and summarized message understanding. DuveAI streamlines communication, enabling hoteliers to focus on personalized service.

PREMIUM ADD-ON

Motion

Guest Messaging Software
Duve's Motion creates custom videos for hotels to engage guests at every guest journey phase. These videos, infused with personalized details, prompt guest interaction. From pre-arrival check-in to promoting services and reviews, Motion enhances the experience. These videos can be used in Duve's Guest App or across platforms like WhatsApp, Chat, SMS, and Email, enhancing each stage with a personal touch.

PREMIUM ADD-ON

Duve Reviews Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Duve - Communication Hub is the #1 most trending product in the Guest Messaging Software category (out of 76) and the #20 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Duve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Duve as the #2 Guest Messaging Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Duve Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Duve Average Duve

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Duve Reviews

Hotelier Rating

Excellent
537
Very Good
38
Average
17
Poor
5
Terrible
7

Property Size

  • X-Small (32)
  • Small (57)
  • Mid-Sized (146)
  • Large (161)
  • X-Large (195)

Country

  • Israel
    Israel
    (261)
  • France
    France
    (61)
  • United States of America
    United States of America
    (43)
  • United Kingdom
    United Kingdom
    (32)
  • Australia
    Australia
    (22)
  • Spain
    Spain
    (20)
  • Greece
    Greece
    (15)
  • Cyprus
    Cyprus
    (13)
  • Netherlands
    Netherlands
    (12)
  • Mexico
    Mexico
    (11)
  • Portugal
    Portugal
    (11)
  • Italy
    Italy
    (11)
  • Germany
    Germany
    (9)
  • Belgium
    Belgium
    (8)
  • Switzerland
    Switzerland
    (5)
  • Canada
    Canada
    (5)
  • Finland
    Finland
    (4)
  • Thailand
    Thailand
    (4)
  • Austria
    Austria
    (4)
  • Poland
    Poland
    (3)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • India
    India
    (3)
  • Lithuania
    Lithuania
    (2)
  • Japan
    Japan
    (2)
  • Czech Republic
    Czech Republic
    (2)
  • Ireland
    Ireland
    (2)
  • Philippines
    Philippines
    (2)
  • Luxembourg
    Luxembourg
    (2)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)
  • Virgin Islands, British
    Virgin Islands, British
    (1)
  • Honduras
    Honduras
    (1)
  • Indonesia
    Indonesia
    (1)
  • Romania
    Romania
    (1)
  • Albania
    Albania
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Singapore
    Singapore
    (1)
  • Malaysia
    Malaysia
    (1)
  • Monaco
    Monaco
    (1)
  • Serbia
    Serbia
    (1)
  • Croatia
    Croatia
    (1)
  • Taiwan
    Taiwan
    (1)
  • Turkey
    Turkey
    (1)

Region

  • North America
    North America
    (59)
  • Europe
    Europe
    (222)
  • Asia Pacific
    Asia Pacific
    (15)
  • Oceania
    Oceania
    (22)
  • Middle East
    Middle East
    (265)
  • South America
    South America
    (1)
  • Central America
    Central America
    (2)
10

Very convenient and very efficient.

מנהל שיווק from 50-74 room Resort in Arad (Israel)

Verified
3 days ago
The most important thing is that we have direct communication with the guests by date. We have different dates where activities or festivals happen and we can communicate with the guests of that event easily. Diov is a surprising system in its ease of use and professionalism and understanding of the needs of tourists. Accurate communication...
Country Israel
מנהל שיווק
Mid-Sized Hotel
9

very convinient

from 25-49 room Boutique in Porto (Portugal)

Verified
7 days ago
it is very practical to interact with guests and easy for them to request aditional services that are beeing promoted.
Country Portugal
Mid-Sized Hotel
10

Amazing. I am very satisfied. Very helpful

reception manager from 200 to 499 room Branded Hotel in Eilat (Israel)

Verified
7 days ago
The pre-check-in feature of Duve has greatly satisfied us at Isrotel. This feature has not only transformed our guest experience but has also significantly reduced the workload of our front desk. The room upgrades option is a bonus!
Country Israel
reception manager
X-Large Hotel
10

Just wonderful! Helps to improve service and sales

Guest service from 75-99 room Boutique in Haifa (Israel)

Verified
7 days ago
A great tool for providing fast service, we manage to take care of all our guests, in this form of communication we locate problems or requirements in real life and manage to please our guests
Country Israel
Guest service
Large Hotel
9

Clear, easy to use and is a great upselling tool.

Hotel Manager from 50-74 room Boutique in Hilversum (Netherlands)

Verified
7 days ago
The dashboard has a nice and clear overview. It is very easy to. Being able to easily send messages to our guests has been a great tool to inform guest about events in the hotel and to communicate during their stay. The app for guest has brought us great upsells.
Country Netherlands
Hotel Manager
Mid-Sized Hotel
10

Great product Highly recommended!

Digital Director from 200 to 499 room Boutique in Eilat (Israel)

Verified
7 days ago
Isrotel Hostel has greatly benefited from Duve's Guest App. We use it across all our 21 hotels in our chain and the results are highly satisfying. The App has significantly streamlined check-ins and overall operations, saving us much time.
Country Israel
Digital Director
X-Large Hotel
10

An amazing customer journey web app

VP Ditital from 100 to 199 room City Center Hotel in Gentilly (France)

Verified
7 days ago
I like Duve solution for being seamless, integrating all of the customer journey touch points from check-in to check-out going through room via mobile key and domotics. It is also a full white label solution, perfectly suited for brand first organisations.
Country France
VP Ditital
Large Hotel
10

One year experience with duve

Reception manager from 100 to 199 room Branded Hotel in Rosh Pina (Israel)

Verified
7 days ago
Easy and friendly app the way we can manage our guest reservations Through the site, the B2 passport document's, payment's, full check-in in advance.
Country Israel
Reception manager
Large Hotel
10

Exceptional Group Messaging and Profitable Upsells.

CIO from 200 to 499 room City Center Hotel in Athens (Greece)

Verified
7 days ago
At Brown Hotels, we appreciate Duve specifically for its communication hub. It has transformed our operations, allowing us to send group messages efficiently. Additionally, we generate substantial revenue from Duve's intuitive upselling feature.
Country Greece
CIO
X-Large Hotel
10

Duve helps us a lot

Owner from 200 to 499 room Bed & Breakfast & Inn in Tel Aviv (Israel)

Verified
7 days ago
We really like the product, especially the communication father that helps us communicate with the guests on a day-to-day basis. Automation also helps to save time
Country Israel
Owner
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 61

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

DUVE stands out by creating a seamless end-to-end guest journey, ensuring every interaction is personalized and frictionless. Its innovative approach maximizes the guest experience while simplifying operations for teams. A true game-changer in hospitality! Through its collaboration with Skeat, combining personalization, integration, and automation. This partnership ensures an even smoother and more innovative experience, maximizing guest satisfaction and operational efficiency.

Question:

What differentiates this product or service from the competition?

Answer:

DUVE delivers a seamless end-to-end guest journey, combining personalization, integration, and automation. Its intuitive design and innovative approach ensure a smoother, more satisfying experience than the competition.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Leverage the collaboration between DUVE and Skeat to create a truly frictionless guest experience. By integrating these solutions, you can streamline operations, boost personalization, and enhance guest satisfaction—all while simplifying your team's workload. The key is to fully utilize the automation and integration features to ensure every guest touchpoint feels effortless and connected.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 53 recommend
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Support

Verified Support

Duve has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Responsiveness

Excellent

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