Duve - Communication Hub

4.8 (477 REVIEWS)

HTR Score icon
HT Score  
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

An AI-based omni channel communication center

Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Duve - Communication Hub is the #2 most trending product in the Guest Messaging Software category (out of 66) and the #38 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Duve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Duve as the #2 Guest Messaging Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
98 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Duve - Communication Hub
Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 52 employees
Duve's Communication Hub lets you connect with guests via email, chat, SMS, or WhatsApp. Automate responses, send mass communications, and personalize interactions, ensuring messages reach the right guests at the right time. Within Communication Hub, you'll benefit from Duve’s Generative AI agents that offer 24/7 service, streamlining operations and boosting guest satisfaction through personalized recommendations and precise inquiry handling. ● Broadcast messaging: Send broadcast messages to all guests that are currently at your property or to specific groups based on their guest profiles. ● Generative AI Agents: Duve’s generative AI Agents are your 24/7 team members that offer personalized, immediate communication to scale operational efficiency, boost guest satisfaction, and maximize revenue opportunities. By analyzing guest profiles and employing advanced techniques such as sentiment analysis and generative AI, Duve’s AI Agents are ideal team members that handle day-to-day inquiries from guests with precision, deliver tailored recommendations, and suggest relevant add-on services. ● Scheduled messaging: Prepare pre-schedule messages to send out to guests according to specific profiles, while including dynamic parameters that are relevant to each of your guests. ● Automated replies: Set up auto-replies to be sent to your guests so that your responsiveness is not being affected during peak hours. ● Canned responses: Save time by preparing in advance for any frequently asked questions. Create canned responses to easily send in one-click, helping reduce the workload on your staff ● Inbound messaging: Duve's Inbound Messaging expands the amount of guests and potential guests your team engages with. From potential guests with initial inquiries about your property, to companions of current guests seeking information about their stay, Inbound Messaging empowers you to manage all incoming WhatsApp messages directly within Duve's Communication Hub. ● Internal task assignments: With Duve’s integration to task managers, allow your guests to easily place requests with one-click which is then handled and executed by the hotel's staff. Duve enables hoteliers to tag other staff members and assign them to certain tasks helping you maximize reaction time and your guest’s experience.

Capabilities

Broadcast Messaging

Scheduled Messages

Internal Task Assignments

Canned Responses

Automated Replies

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

Personalized Upselling

Upselling Software
Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.

INCLUDED

No-download Guest App

Hotel Guest Apps
Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat.

INCLUDED

Review Management

Reputation Management
Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.

INCLUDED

Review Collection & Optimization

Guest Surveys & Feedback
Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.

INCLUDED

Online Check-in

Contactless Check-in
Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells before they've even arrived to your property.

INCLUDED

DuveAI

Guest Messaging Software
DuveAI leverages OpenAI's ChatGPT-4 to revolutionize guest interaction and content generation. By merging AI with guest profiles, DuveAI elevates personalization and automation. Features include prioritizing guest inquiries via sentiment analysis, auto-generating tailored content, smart auto-replies, and summarized message understanding. DuveAI streamlines communication, enabling hoteliers to focus on personalized service.

PREMIUM ADD-ON

Motion

Guest Messaging Software
Duve's Motion creates custom videos for hotels to engage guests at every guest journey phase. These videos, infused with personalized details, prompt guest interaction. From pre-arrival check-in to promoting services and reviews, Motion enhances the experience. These videos can be used in Duve's Guest App or across platforms like WhatsApp, Chat, SMS, and Email, enhancing each stage with a personal touch.

PREMIUM ADD-ON

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Duve Average Duve

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Popularity by Segment

Size

58 | X-Small (1-9 room)

68 | Small (10-24 room)

134 | Medium (25-74 room)

177 | Large (75-199 room)

192 | X-Large (200+ room)

Country

282 | Israel

86 | France

38 | United States of America

34 | United Kingdom

29 | Spain

23 | Greece

15 | Germany

15 | Australia

14 | Mexico

13 | Cyprus

13 | Italy

12 | Portugal

11 | Belgium

8 | Netherlands

8 | Canada

5 | Switzerland

4 | Finland

3 | Luxembourg

3 | United Arab Emirates

3 | Indonesia

3 | Poland

3 | India

3 | Austria

2 | Lithuania

2 | Malaysia

2 | Japan

2 | Czech Republic

2 | Philippines

1 | Costa Rica

1 | Korea, South

1 | South Africa

1 | Guernsey

1 | Albania

1 | Singapore

1 | Virgin Islands, British

1 | Ireland

1 | Dominican Republic

1 | Martinique

1 | Brazil

1 | Bulgaria

1 | Romania

1 | Thailand

1 | Turks and Caicos Islands

Type

186 | Vacation Rentals & Villas

185 | Luxury Hotels

141 | City Center Hotels

137 | Hostels

136 | Boutiques

134 | Branded Hotels

78 | Extended Stay & Serviced Apartments

74 | Resorts

48 | Bed & Breakfast & Inns

17 | Limited Service & Budget Hotels

16 | Airport/Conference Hotels

6 | Motels

6 | RV Parks & Campgrounds

2 | Casinos

Region

285 | Middle East

271 | Europe

60 | North America

15 | Asia Pacific

15 | Oceania

4 | Central America

2 | South America

1 | Africa

Category

480 | Contactless Check-in

477 | Guest Messaging Software

404 | Hotel Guest Apps

238 | Upselling Software

Hotelier Rating

Excellent
603
Very Good
37
Average
18
Poor
4
Terrible
3

Property Size

  • X-Small (58)
  • Small (68)
  • Medium (134)
  • Large (177)
  • X-Large (192)

Country

  • Israel
    Israel
    (282)
  • France
    France
    (86)
  • United States of America
    United States of America
    (38)
  • United Kingdom
    United Kingdom
    (34)
  • Spain
    Spain
    (29)
  • Greece
    Greece
    (23)
  • Germany
    Germany
    (15)
  • Australia
    Australia
    (15)
  • Mexico
    Mexico
    (14)
  • Cyprus
    Cyprus
    (13)
  • Italy
    Italy
    (13)
  • Portugal
    Portugal
    (12)
  • Belgium
    Belgium
    (11)
  • Netherlands
    Netherlands
    (8)
  • Canada
    Canada
    (8)
  • Switzerland
    Switzerland
    (5)
  • Finland
    Finland
    (4)
  • Luxembourg
    Luxembourg
    (3)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Indonesia
    Indonesia
    (3)
  • Poland
    Poland
    (3)
  • India
    India
    (3)
  • Austria
    Austria
    (3)
  • Lithuania
    Lithuania
    (2)
  • Malaysia
    Malaysia
    (2)
  • Japan
    Japan
    (2)
  • Czech Republic
    Czech Republic
    (2)
  • Philippines
    Philippines
    (2)
  • Costa Rica
    Costa Rica
    (1)
  • Korea, South
    Korea, South
    (1)
  • South Africa
    South Africa
    (1)
  • Guernsey
    Guernsey
    (1)
  • Albania
    Albania
    (1)
  • Singapore
    Singapore
    (1)
  • Virgin Islands, British
    Virgin Islands, British
    (1)
  • Ireland
    Ireland
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Martinique
    Martinique
    (1)
  • Brazil
    Brazil
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Romania
    Romania
    (1)
  • Thailand
    Thailand
    (1)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)

Region

  • North America
    North America
    (60)
  • Europe
    Europe
    (271)
  • Asia Pacific
    Asia Pacific
    (15)
  • Oceania
    Oceania
    (15)
  • Middle East
    Middle East
    (285)
  • South America
    South America
    (2)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like Duve for its efficiency in improving the guest experience, increasing revenue, and saving time for hotel staff. The tool's pre-check-in process and multi-channel guest communication are particularly highlighted. However, some users noted issues with integration and occasional technical hitches, underscoring areas for potential improvement. Customization and further language support are areas users hope to see enhanced.

AI-generated from the text of customer reviews

Multi-Channel Communication
Pre-Check-In Process
Customization Options
Guest App
Integration Issues
Upselling
Language Support
7

Makes communicating with our guests more accessible

Marketing Project Manager from 200 to 499 room Branded Hotel in Amsterdam (Netherlands)

Verified
7 months ago
The tool allows us to easily communicate with your guests. By offering the chat function, guests can ask for whatever they need; e.g. extra towels, without having to come down to the reception desk or by phoning us (as this can be seen as quite a hurdle for people). By making the way of communicating more accessible, it is easier to keep gu...
Country Netherlands
Marketing Project Manager
X-Large Hotel
8

Message your guest in the best way for, your guest!

from 10 to 24 room Boutique in Asbury Park (United States of America)

Verified
7 months ago
Duve allows us to reach our guests by email, by text, by SMS, etc. This has allowed us to make our contactless hotel much more easy for guests to navigate.
Country United States of America
Small Hotel
8

Duve is a great Channel for tourism

Property Management from 25-49 room Vacation Rentals & Villa in Haifa (Israel)

Verified
7 months ago
This exceptional product is designed with the user in mind, providing a highly intuitive and user-friendly interface that is not only easy to navigate but also visually appealing. The product's interface has been carefully crafted to create a lasting impression on the user, ensuring they have a positive and memorable experience. The techni...
Country Israel
Property Management
Medium Hotel
9

Good Solution

General Manager from 100 to 199 room Branded Hotel in Madrid (Spain)

Verified
7 months ago
Duve helps our business in general. It is a good management tool that is easy and simple to use for recepcionist.
Country Spain
General Manager
Large Hotel
9

very convinient

from 25-49 room Boutique in Porto (Portugal)

Verified
7 months ago
it is very practical to interact with guests and easy for them to request aditional services that are beeing promoted.
Country Portugal
Medium Hotel
10

'The best platform

General Manager from 100 to 199 room Boutique in (Czech Republic)

Verified
7 months ago
The GuestApp is the best experience for the guest, easy to build, and stuffed with all the information you need your guests to have. The communication is swift, no problems with losing information among the team, all saved in one place. Great conversion with on-line check-in, saving a lot of time at the reception, so the staff can really in...
Country Czech Republic
General Manager
Large Hotel
10

The best choice of integrating a Guest Experience platform

Property Manager from 75-99 room Vacation Rentals & Villa in Wien (Austria)

Verified
7 months ago
Flexible and multilingual platform that we have successfully implemented especially to integrate our Online Check-in Process in addition to a comprehensive digital Guidebook for your guests. The Communication Hub of the platform is now the center communication port for interacting with. The platform support very well foundation for Upsells...
Country Austria
Property Manager
Large Hotel
10

Duve an Amazing inovation

Front Office Manager from 200 to 499 room Branded Hotel in Amsterdam (Netherlands)

Verified
7 months ago
the upsell since we can let the guest request cleaning and terfore help the hotel be more sustainable and the good communcation with the support team.
Country Netherlands
Front Office Manager
X-Large Hotel
8

Time saving

Jefa recepción from 100 to 199 room City Center Hotel in Madrid (Spain)

Verified
7 months ago
Receiving customers' personal data directly into your system helps speed up the check-in process a lot.
Country Spain
Jefa recepción
Large Hotel
10

An excellent and very efficient and satisfying product

Director of Opreation from 50-74 room Vacation Rentals & Villa in Tel Aviv-Yafo (Israel)

Verified
7 months ago
Efficient communication with guests, friendly system and implementation, a very communicative support team, intuitive platforms and way to communicate all info to the guests.
Country Israel
Director of Opreation
Medium Hotel
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