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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
I analyzed all of Duve’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Duve for enhancing guest experiences and streamlining operations. Its standout features include pre-arrival communication and automated check-ins, which help reduce front desk congestion and improve staff efficiency. Duve’s upselling potential is notable, generating additional revenue through personalized guest offers. The tool supports multilingual communication, a vital advantage for serving international visitors. However, integration with some property management systems needs refinement, and users report challenges with consistent data synchronization.
Industry experts recommend Duve for its seamless integration of guest messaging, upselling, and contactless check-in features, which streamline hotel operations and significantly enhance the guest experience. Notably, Duve's success is attributed to its customizable nature, allowing properties to tailor their tech stack to specific needs. Its ability to consolidate functions into a single platform and the capability to adapt swiftly to industry changes set it apart from competitors.
Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 52 employees
Duve - Communication Hub is a comprehensive guest communication platform designed for hoteliers to enhance guest experience, streamline operations, and boost revenue. This tool consolidates multi-channel communication, allowing hotels to connect with guests via email, chat, SMS, and WhatsApp. Key features include automated responses, scheduled messaging, and broadcast messaging, all aimed at ensuring timely and personalized interactions.
With generative AI agents, Duve provides 24/7 support, handling inquiries, offering tailored recommendations, and suggesting relevant services, thus increasing operational efficiency. Customizable automated replies and canned responses save staff time and improve guest satisfaction during peak hours. Additionally, Duve’s inbound messaging expands guest engagement by managing all incoming WhatsApp messages directly within the platform.
The internal task assignments feature integrates with task managers, enabling guests to place requests effortlessly, which are then swiftly executed by staff members. This ensures seamless communication and response, enhancing the overall guest experience.
Duve - Communication Hub is an invaluable tool for hoteliers looking to optimize their communication processes, customize guest interactions, and streamline operations, fitting seamlessly into existing business workflows.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Duve products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Duve's Provided Description:
"Duve's Communication Hub lets you connect with guests via email, chat, SMS, or WhatsApp. Automate responses, send mass communications, and personalize interactions, ensuring messages reach the right guests at the right time. Within Communication Hub, you'll benefit from Duve’s Generative AI agents that offer 24/7 service, streamlining operations and boosting guest satisfaction through personalized recommendations and precise inquiry handling.
● Broadcast messaging:
Send broadcast messages to all guests that are currently at your property or to specific groups based on their guest profiles.
● Generative AI Agents:
Duve’s generative AI Agents are your 24/7 team members that offer personalized, immediate communication to scale operational efficiency, boost guest satisfaction, and maximize revenue opportunities. By analyzing guest profiles and employing advanced techniques such as sentiment analysis and generative AI, Duve’s AI Agents are ideal team members that handle day-to-day inquiries from guests with precision, deliver tailored recommendations, and suggest relevant add-on services.
● Scheduled messaging:
Prepare pre-schedule messages to send out to guests according to specific profiles, while including dynamic parameters that are relevant to each of your guests.
● Automated replies:
Set up auto-replies to be sent to your guests so that your responsiveness is not being affected during peak hours.
● Canned responses:
Save time by preparing in advance for any frequently asked questions. Create canned responses to easily send in one-click, helping reduce the workload on your staff
● Inbound messaging:
Duve's Inbound Messaging expands the amount of guests and potential guests your team engages with. From potential guests with initial inquiries about your property, to companions of current guests seeking information about their stay, Inbound Messaging empowers you to manage all incoming WhatsApp messages directly within Duve's Communication Hub.
● Internal task assignments:
With Duve’s integration to task managers, allow your guests to easily place requests with one-click which is then handled and executed by the hotel's staff. Duve enables hoteliers to tag other staff members and assign them to certain tasks helping you maximize reaction time and your guest’s experience."
Send broadcast messages to all guests that are currently at your property or to specific groups based on their guest profiles.
Scheduled Messages
Scheduled Messages
Prepare pre-schedule messages to send out to guests according to specific profiles, while including dynamic parameters that are relevant to each of your guests.
Internal Task Assignments
Internal Task Assignments
With Duve’s integration to task managers, allow your guests to easily place requests with one-click which is then handled and executed by the hotel's staff. Duve enables hoteliers to tag other staff members and assign them to certain tasks helping you maximize reaction time and your guest’s experience.
Canned Responses
Canned Responses
Save time by preparing in advance for any frequently asked questions. Create canned responses to easily send in one-click, helping reduce the workload on your staff.
Automated Replies
Automated Replies
Get automated and smart communication to save time for staff and quickly resolve any guest issues. Set up auto-replies to be sent to your guests so that your responsiveness is not being affected during peak hours.
Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.
Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat.
Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.
Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells before they've even arrived to your property.
DuveAI leverages OpenAI's ChatGPT-4 to revolutionize guest interaction and content generation. By merging AI with guest profiles, DuveAI elevates personalization and automation. Features include prioritizing guest inquiries via sentiment analysis, auto-generating tailored content, smart auto-replies, and summarized message understanding. DuveAI streamlines communication, enabling hoteliers to focus on personalized service.
Duve's Motion creates custom videos for hotels to engage guests at every guest journey phase. These videos, infused with personalized details, prompt guest interaction. From pre-arrival check-in to promoting services and reviews, Motion enhances the experience. These videos can be used in Duve's Guest App or across platforms like WhatsApp, Chat, SMS, and Email, enhancing each stage with a personal touch.
RV Parks & Campgrounds
94%
recommended by
7
RV Parks & Campgrounds
Motels
83%
recommended by
6
Motels
Casinos
95%
recommended by
4
Casinos
Achievements
Trending Product
This vendor's trending score is rising, Duve - Communication Hub is the #1 most trending product in the Guest Messaging Software category (out of 76) and the #20 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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The most important thing is that we have direct communication with the guests by date. We have different dates where activities or festivals happen and we can communicate with the guests of that event easily. Diov is a surprising system in its ease of use and professionalism and understanding of the needs of tourists. Accurate communication with the right people at the right time is something that cannot be estimated in numbers. Satisfied with the communication with the team and the professional support throughout the year. Even in terms of developments, Diov makes sure to add and improve the system all the time, so we hardly have time to ask for or suggest new things.
What do you dislike or think could be improved?
There is not much to improve in this matter, overall we are quite satisfied with the operation of the software and one would think that there are those who follow innovations regularly.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
The most important thing is that we have direct communication with the guests by date. We have different dates where activities or festivals happen and we can communicate with the guests of that event easily. Diov is a surprising system in its ease of use and professionalism and understanding of the needs of tourists. Accurate communication...
it is very practical to interact with guests and easy for them to request aditional services that are beeing promoted.
What do you dislike or think could be improved?
at the moment it seems very sharp so i am not finding a way to improve for now. the artificial inteligence you added now on the chat is a nice way to evolve on communication.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A
it is very practical to interact with guests and easy for them to request aditional services that are beeing promoted.
The pre-check-in feature of Duve has greatly satisfied us at Isrotel. This feature has not only transformed our guest experience but has also significantly reduced the workload of our front desk. The room upgrades option is a bonus!
What do you dislike or think could be improved?
While we're overall satisfied with Duve, in the future, incorporating more customization options in the pre-check-in process could offer hotels an even greater level of personalization to their customers
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
The pre-check-in feature of Duve has greatly satisfied us at Isrotel. This feature has not only transformed our guest experience but has also significantly reduced the workload of our front desk. The room upgrades option is a bonus!
A great tool for providing fast service, we manage to take care of all our guests, in this form of communication we locate problems or requirements in real life and manage to please our guests
What do you dislike or think could be improved?
If it is possible in the opinion to make an adjustment to our questions and a personal adjustment to each hotel according to the guest if it is a returning guest to make a comparison question.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
A great tool for providing fast service, we manage to take care of all our guests, in this form of communication we locate problems or requirements in real life and manage to please our guests
The dashboard has a nice and clear overview. It is very easy to. Being able to easily send messages to our guests has been a great tool to inform guest about events in the hotel and to communicate during their stay. The app for guest has brought us great upsells.
What do you dislike or think could be improved?
The only thing that comes to our mind, is when our guests get messages or emails from Duve they receive it in their spam folder which looks unprofessional.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5
The dashboard has a nice and clear overview. It is very easy to. Being able to easily send messages to our guests has been a great tool to inform guest about events in the hotel and to communicate during their stay. The app for guest has brought us great upsells.
Isrotel Hostel has greatly benefited from Duve's Guest App. We use it across all our 21 hotels in our chain and the results are highly satisfying. The App has significantly streamlined check-ins and overall operations, saving us much time.
What do you dislike or think could be improved?
We think Duve is doing well, but adding a feature for enhanced customization of the App interface would make it even more user-friendly and offer a richer experience to our guests.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Isrotel Hostel has greatly benefited from Duve's Guest App. We use it across all our 21 hotels in our chain and the results are highly satisfying. The App has significantly streamlined check-ins and overall operations, saving us much time.
I like Duve solution for being seamless, integrating all of the customer journey touch points from check-in to check-out going through room via mobile key and domotics. It is also a full white label solution, perfectly suited for brand first organisations.
What do you dislike or think could be improved?
The F&B business could be addressed in a more integrated way. Digital ordering and payment is possible via Duve but they don't have currently strong integration with market POSs.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
I like Duve solution for being seamless, integrating all of the customer journey touch points from check-in to check-out going through room via mobile key and domotics. It is also a full white label solution, perfectly suited for brand first organisations.
At Brown Hotels, we appreciate Duve specifically for its communication hub. It has transformed our operations, allowing us to send group messages efficiently. Additionally, we generate substantial revenue from Duve's intuitive upselling feature.
What do you dislike or think could be improved?
Duve already does an excellent job but to enhance user experience, perhaps there could be a tutorial or guidance for newcomers on maximizing the benefits of these features.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
At Brown Hotels, we appreciate Duve specifically for its communication hub. It has transformed our operations, allowing us to send group messages efficiently. Additionally, we generate substantial revenue from Duve's intuitive upselling feature.
We really like the product, especially the communication father that helps us communicate with the guests on a day-to-day basis. Automation also helps to save time
What do you dislike or think could be improved?
We would be happy for the product to have a feature to see each other by phone, for example, and also the ability to connect to business WhatsApp. But in general they are satisfied with the system and dealing with them is very good
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
We really like the product, especially the communication father that helps us communicate with the guests on a day-to-day basis. Automation also helps to save time
DUVE stands out by creating a seamless end-to-end guest journey, ensuring every interaction is personalized and frictionless. Its innovative approach maximizes the guest experience while simplifying operations for teams. A true game-changer in hospitality!
Through its collaboration with Skeat, combining personalization, integration, and automation. This partnership ensures an even smoother and more innovative experience, maximizing guest satisfaction and operational efficiency.
December 13, 2024,
Dimitri Chanier
has seen a demo of
Duve
DUVE stands out by creating a seamless end-to-end guest journey, ensuring every interaction is personalized and frictionless. Its innovative approach maximizes the guest experience while simplifying operations for teams. A true game-changer in hospitality!
Through its collaboration with Skeat, combining personalization, integration, and automation. This partnership ensures an even smoother and more innovative experience, maximizing guest satisfaction and operational efficiency.
RHAEL ONANGA
ACCOUNT EXECUTIVE
@
SKEAT
December 13, 2024,
RHAEL ONANGA
occassionaly uses
Duve
Duve combines personalization, automation, and seamlessness to ensure an optimized interaction between guests and hoteliers at every stage. By combining cutting-edge features, user-friendly design, and strategic partnerships with worldwide SaaS platforms.
Janis Pardon
Sales Executive
@
Mews
December 16, 2024,
Janis Pardon
has seen a demo of
Duve
Duve excels in streamlining guest communications and automating check-in processes. Its user-friendly interface and robust features, like contactless check-in and upselling, significantly enhance guest experiences.
Tiffany Wilk
Revenue Manager
@
Yvala
December 13, 2024,
Tiffany Wilk
occassionaly uses
Duve
Intuitive web app, nice design, responsive support. I highly recommend it to improve the customer experience. The mobile version is excellent. A digital service that delivers on its promises to boost hotel revenues.
Thomas Sampite
founder
@
yvala
December 13, 2024,
Thomas Sampite
has tried
Duve
Duve is a hotel experience platform that helps hotels increase customer satisfaction and revenue. It offers a variety of features, including online check-in, guest apps, communication tools, and analytics.
Xavier ROUHAUD
CEO
@
Swikly
December 11, 2024,
Xavier ROUHAUD
heard from clients about
Duve
Duve provides a seamless omnichannel communication platform that centralizes guest interactions in hotels and short-term rentals, ensuring efficiency, personalization, and effortless upselling opportunities.
Axel Marciano
CTO
@
SKEAT
December 11, 2024,
Axel Marciano
regularly uses
Duve
Duve is an outstanding solution for enhancing the guest experience in the hospitality industry. Their platform streamlines key processes such as online check-in, multi-channel communication, and upselling. The interface is intuitive for both guests and operational teams.
As a partner of Duve, we’ve been particularly impressed by the positive impact their solution has had on our shared clients. The level of satisfaction expressed by our mutual customers speaks volumes about Duve's commitment to delivering a seamless and valuable guest experience.
Their focus on innovation and user-centric design truly sets them apart.
Jenna Jarmoune
Project Manager
@
SKEAT
December 11, 2024,
Jenna Jarmoune
regularly uses
Duve
The collaboration between Skeat and Duve perfectly illustrates how combining innovative technologies can maximize guest experience. By offering a truly seamless end-to-end customer journey, this partnership ensures that every touchpoint is optimized for convenience and personalization. This approach not only enhances guest satisfaction but also sets a new standard for operational efficiency in the hospitality industry.
Benjamin Tourret
Head Operation
@
Skeat
December 12, 2024,
Benjamin Tourret
has tried
Duve
Duve excels in providing a comprehensive guest experience platform for the hospitality industry.
Seamless Guest Communication: Duve centralizes and streamlines communication with guests via personalized pre-arrival emails, in-stay messages, and post-checkout follow-ups, ensuring an enhanced and tailored guest journey.
Customization and Personalization: It allows hoteliers to offer personalized upselling opportunities, services, and experiences, tailored to each guest’s preferences, which boosts satisfaction and revenue.
Digital Check-In: Duve simplifies the check-in process by offering a contactless, mobile-first solution, saving time for both guests and staff.
Upselling and Revenue Generation: The platform enables properties to monetize add-ons like room upgrades, late check-outs, and in-stay services effectively.
Streamlined Operations: By integrating with various Property Management Systems (PMS), Duve optimizes backend operations, automating routine tasks and reducing administrative overhead.
Multilingual Support: Duve supporting multiple languages, ensuring inclusivity and clear communication.
Enhanced Guest Engagement: The platform provides tools like activity bookings, and area recommendations, enriching the guest experience.
Steven Steven
Logassi-Levy
@
Skeat
December 12, 2024,
Steven Steven
regularly uses
Duve
Duve enhances the guest experience with an all-in-one digital journey. Services and products are easy to access, allowing guests to fully enjoy what the property offers. Guests are guided every step of the way, from pre-stay to post-stay.
Henrietta Bellamy
Partner Associate
@
Mews
December 9, 2024,
Henrietta Bellamy
has seen a demo of
Duve
Duve effortlessly syncs guest data, streamlining the guest journey from check-in to checkout. By leveraging guest insights, Duve enables personalized services, upsells, and data-driven revenue opportunities.
Kanza Ajmal
Head of Partnerships
@
tokeet
September 12, 2023,
Kanza Ajmal
heard from clients about
Duve
Duve is providing brilliant Guest Management services to short term rental industry which deserves appreciation. Duve performing really well in industry by introducing various apps and features and their marketing department keeps us updated with future plans.
Lachlan Mcpherson
Director
@
Felix Technology
August 10, 2020,
Lachlan Mcpherson
regularly uses
Duve
Wishbox is the industry standard when it comes to Guest Experience applications, from the onboarding process, through to the results the product has been designed to solve one of the most challenging conundrums when developing software "How do you design a powerful complex system that is easy to use". Wishbox has nailed the brief.
Chris McKenzie
Director of Sales, North America
@
protel
December 10, 2020,
Chris McKenzie
has seen a demo of
Duve
Recently, I have become acquainted with the team at Wishbox. I'm excited to partner with them as their solution will enable hoteliers to upsell, check in online, maximize brand awareness and increase online review scores.
Lachlan Mcpherson
Co-Founder
@
Felix Technology
December 10, 2020,
Lachlan Mcpherson
occassionaly uses
Duve
Exceptional software to automate your business whilst increasing revenue. This platform not only paid for itself but has paid for all of our software costs with the additional revenue we are making. (Not to mention the indirect gains from all the time we are saving.) We are so impressed with how quickly Wishbox is developing, the product is getting better every day with incredibly useful features. We love the new analytics section.
Elias Tuma
Senior FS Developer
@
Silverbyte
December 7, 2022,
Elias Tuma
has tried
Duve
Duve's products are just amazing and super easy to use.
I have to admit i was skiptecal at first, but once i started using their application I was super satisfied with their UX and UI.
I havr to mention that their support and team are super friendly and helpful.
Would 100% recommend using it.
Omri Wislizki
Startups and Crypto Growth
@
Stripe
December 7, 2022,
Omri Wislizki
has tried
Duve
Duve offers one of the best guest experience solutions I have seen in the market. Their system is extremely user-friendly with great features that support the entire guest journey. Their support team is great as well, always doing their best to answer my questions promptly and accurately. Overall, I would highly recommend giving Duve's products a try if you're looking for something that will help you grow revenues, increase guest satisfaction, and improve operations.
Fabricio Titiro
Director of Partnerships
@
Oracle Hospitality
December 9, 2022,
Fabricio Titiro
has seen a demo of
Duve
Duve provides Guest Experience solutions that have become an industry must. Through their state of the art connectivity via the Oracle Hospitality Hospitality Platform they are connecting with the industry leading Property Management solution and improving guest experiences for our joint customers.
Yuval Shtokhamer
COO
@
MiniHotel PMS
December 9, 2022,
Yuval Shtokhamer
occassionaly uses
Duve
Duve is helping our hotel & STR clients digitize their hotel processes, increase profitability, and offer an elevated guest experience. Duve allows our clients to achieve a contactless guest experience, provide upsell services and personalize their communication with guests, and connect with numerous digital door locks' providers.
Robin Minas
Partnerships Manager
@
Adyen
September 8, 2023,
Robin Minas
has seen a demo of
Duve
Duve is at the cutting edge of innovation, with a strong focus on artificial intelligence, and has built a functional structure that enables it to iterate its products quickly and efficiently. As a partner, we are very satisfied and impressed with the quality of their products.
Rens de Vries
Projectmanager
@
Enzosystems
September 5, 2023,
Rens de Vries
heard from clients about
Duve
We started working with Duve a short while ago, where we connected our two platforms into one smooth flow. I must say that working with Duve is very refreshing. They are very transperent in their communication, which results in quick/high quality results. Where we are very happy about!
Rachel Forbes
Guest Experience Team Leader
@
Guesty
December 23, 2023,
Rachel Forbes
regularly uses
Duve
Self checkin
Upsells
Destination guide
Customizable to the users needs in a variety of hospitality sectors
Saving time and money on day today simple tasks
Improves the users operations as well as upgrades the guest experience
Maurice Zarka
CEO and Co-founder
@
ChartsBeds
December 7, 2023,
Maurice Zarka
occassionaly uses
Duve
Duve seamlessly combines guest messaging, a dedicated guest app, upselling techniques, and contactless check-in features into an integrated platform. The streamlined guest messaging system facilitates efficient communication, ensuring swift responses to guest inquiries. The guest app stands out for its intuitive and user-friendly interface, offering a comprehensive range of services at guests' fingertips. Duve's successful upselling strategies contribute to driving additional revenue, and their contactless check-in process not only simplifies but also expedites the traditional check-in procedure, ultimately enhancing the overall guest experience.
Yumiko Pagnoux
Partner Associate
@
Mews
December 13, 2023,
Yumiko Pagnoux
has seen a demo of
Duve
Direct communication with guests already offer the guests a personalised experience, which ensures that they already feel as though the hotel/hostel care, long before they've even booked into their room
Stas Smolyan
Director of Sales & Marketing
@
Pelecard LTD
December 12, 2023,
Stas Smolyan
heard from clients about
Duve
Pelecard is an Israeli PSP that provides services to the vast majority of hotels in Israel.
Duve is our business partner and we are happy that they are with us, since it is an amazing product that our customers really like and it is really a leader in the local market.
We work with great pleasure and efficiency with our contacts at Duve and the cooperation between us works wonderfully.
Ulysses Baltazar
Chief Technology Officer
@
Imagos Hospitality Group
November 27, 2023,
Ulysses Baltazar
regularly uses
Duve
The guest communication capabilities are incredible. Easy to interact with all our guests and provide easy to use online check in capabilities. This solution solved many of the problems we faced as we continued to optimize our contactless self-check-in business model.
Maxime Lagreze
CTO
@
Henri Trip
December 13, 2023,
Maxime Lagreze
regularly uses
Duve
With Duve, nearby hotels can effortlessly offer our services by simply clicking a button, allowing for a streamlined activation process for the hotel.
Duve's flexible platform not only speeds up the sales process significantly but also helps us expand our customer base and enhance the overall guest experience at nearby hotels.
Duve makes setup and usage a breeze, seamlessly connecting our services with nearby hotels, ensuring a hassle-free experience.
Aran Cankilic
Owner
@
Betterstays
December 8, 2023,
Aran Cankilic
regularly uses
Duve
As touristic property management company one of our most important focus points is to create ultimate guest satisfaction. Duve helps us maximizing our service level towards our guests in an highly efficient and largely automated way.
Rosta Sikora
Sales Manager
@
Mews
December 4, 2023,
Rosta Sikora
has seen a demo of
Duve
Duve is an amazing platform enabling truly remarkabe guest experience. I really enjoy their platform because it combines multiple dimensions of the check-in experience - it is both the communication tool; online check-in tool but also a guest/room access solution. So they really hit all the verticals. Also the way, Duve's flexibility of providing custom made app is awesome.
ALICIA DORGET
Directrice commerciale
@
THAIS-PMS
December 5, 2023,
ALICIA DORGET
heard from clients about
Duve
Duve enables an optimal customer experience. The connection with Thaïs-PMS was designed for hoteliers and their customers and the deployment was very smooth. The tool is fully configurable and reflects the establishments with which they work.
Alasdair Fawcett
Partner Manager and Ecosystem Operations
@
SiteMinder
December 4, 2023,
Alasdair Fawcett
has seen a demo of
Duve
Duve helps hotels to become more efficient whilst at the same time helping hoteliers provide a better experience to their guests, all through the use of technology. The Duve APP frees hoteliers from the day-to-day admin to allow better engagement with guests.
Gabriela Jankovic
Head of Marketing and Sales EMEA
@
Mini Hotel
December 1, 2023,
Gabriela Jankovic
heard from clients about
Duve
Duve's dedicated team and their amazing technology turns every guest experience into a delightful melody. Imagine a stay where every detail harmonizes, creating perfect atmosphere where satisfaction is the main chorus.
Yuval Shtokhamer
CEO
@
MiniHotel PMS
December 1, 2023,
Yuval Shtokhamer
has tried
Duve
Duve helps our clients worldwide elevating their guests' experience, automate their journey, as well as helping with their upselling and room service.
Rylan Dykstra
Global event manager
@
Roomraccoon
December 1, 2023,
Rylan Dykstra
heard from clients about
Duve
Duve is the perfect way to interact with our guests in a way that will help them know things, skip lines, and get information about everything we suggest. using Duve will automatically improve the guest experience
James Beck
Head of Partnerships
@
eviivo Ltd
November 30, 2023,
James Beck
heard from clients about
Duve
Duve is a great partner for our mutual customers who want to enhance their guest experience and boost their income via their ancillary marketplace. The eviivo duve integration makes it simple and effortless for mutual customers to get started and enjoy the benefits of extra revenue streams.
Arkady Katz
Support and Product Manager
@
Minihotel
November 30, 2023,
Arkady Katz
heard from clients about
Duve
Greatly simplifies and enhances onboarding and registration of guests, streamlines payment procedures and communication and ensures quick and mostly automated check in process for the Hotel staff. Also Generates additional revenue via upsales.
David Boker
Director Global Operations
@
Silverbyte Ltd.
November 30, 2023,
David Boker
regularly uses
Duve
It is an amazing solution for online contactless check in, saves tons of queues at the front desk. Super intelligent messaging solution for pre and post stay mailing. Great revenue generator due to smart upgrades and upsells.
November 30, 2023,
Ignacio Ayerbe
heard from clients about
Duve
Duve provides a one single communication hub to manage all channels between hotels and guests. Sends pre-scheduled messages like check-in, transportation or health information. Duve sends pre-scheduled messages like check-in and check-out, transportation or health information. Duve provides canned responses, to quickly solve frequently asked questions. Each message is filtered by priority and department, and can be tagged internally to specific people so that guest messages are always seen by the right department.
Michael Schiff
Tech Lead
@
Guesty
November 23, 2023,
Michael Schiff
heard from clients about
Duve
Great guest facing interface, beautiful and professional templates. Great integration with Guesty PMS and the various modules of the PMS. Upselling is easy to implement and guest data collected automatically updates in all databases. Warmly recommended, great complimentary solution for your PMS.
Robert Foehles
Head of Customer Operations
@
elina PMS
November 23, 2023,
Robert Foehles
has seen a demo of
Duve
Duve Contactless Online Check-In is a game-changer! Streamlining the check-in process with efficiency and ease. A user-friendly interface makes it a breeze. Enhancing guest experience with seamless interactions. Their Customized Upsells Platform transforms hotel revenue strategies! Tailored upsells, seamless integration—a game-changer for maximizing guest value
James Bishop
Senior Director, Global Demand Partnerships
@
SiteMinder
December 13, 2021,
James Bishop
has seen a demo of
Duve
The Duve application is a one stop shop for guest engagement, making functionality accessible for many accommodation providers that is not found in the typical PMS suite. They are enabling hoteliers to understand and exceed guest expectations.
Steve Dow
Chief Commercial Officer
@
res:harmonics
October 14, 2020,
Steve Dow
has tried
Duve
For me, the principal advantages of Wishbox as a product/service are its simplicity (it's really easy for both guests and hosts to use) and the wide array of customisable features that are available.
August 6, 2020,
Chaz Farris
has seen a demo of
Duve
Wishbox is a great solution for virtually capturing the entire check in process. The guest experience is seamless and customized, from booking to checkout. It can adequately maintain the brand's image through the app and communication as well.
December 14, 2022,
Nadia Petropoulou
has seen a demo of
Duve
Duve offers a very comprehensive all in one guest experience solution. This means smooth management and hosting from the instant a booking is made until the moment the guests check out. Not only does it help increase revenue and provide efficiencies but it also really highlights your brand with the guests.
James Beck
Head of Partnerships
@
eviivo
December 13, 2022,
James Beck
heard from clients about
Duve
Duve have been helping our property hosts provide their guests with personalised experiences while introducing new ancillary revenue streams for owners since 2000.
The close integration with eviivo Suite makes the set-up of properties in Duve simple, and the automatic update of guest and booking data is seamless. This delivers an easy plug-and-play guest management solution for property hosts.
Thibault Gence
Director of Growth
@
Apaleo
December 12, 2022,
Thibault Gence
has seen a demo of
Duve
Duve provides a fully-integrated suite of solutions enabling its customers to design a complete guest journey from post-booking to check-out. It also allows the hotel staff to have a single point of contact for all guest-facing technologies.
There are so many products out there that take this approach to guest experience, but none as Duve. Each guest enjoys a unique experience and this creates an outstanding overall journey for each individual. This brings a real surprise to common customers.
lionel CERVERA
Business Developer
@
Experience hotel CRM
December 9, 2022,
lionel CERVERA
occassionaly uses
Duve
I have not seen many products out there that take this approach to guest experience. The user Experience is unique to each guest and this makes for a remarkable overall journey for each individual. It's great to be able to surprise common clients with this.
Alasdair Fawcett
Partner Manager and Ecosystem Operations
@
SiteMinder
December 8, 2022,
Alasdair Fawcett
has seen a demo of
Duve
Duve has an integrated app with SiteMinder that serves hotels at multiple levels, including online check-in, which not only frees up time for hotel staff to do more for their guests, but also gives them greater insight into the guest ahead of the their stay. Then with the Guest App, the hotel has the ability to provide tailored content to the guest about the hotel.
José Antonio
Consultant
@
Smart hospitality 360
December 7, 2022,
José Antonio
regularly uses
Duve
I have not seen many products out there that take this approach to guest experience.
The User Experience is unique to each guest and this makes for a remarkable overall journey for each individual.
It’s great to be able to surprise common clients with this.
Jesse Stanley
Technical Product Manager
@
Pace Revenue
December 7, 2022,
Jesse Stanley
has seen a demo of
Duve
In a post-covid world, digitising the check-in experience has become a crucial business area for hotels - this is where Duve thrives, providing a seamless and intuitive online check-in experience for guests
Gabriela Rubio
Integrations Manager Lead
@
Cloudbeds
December 7, 2022,
Gabriela Rubio
has tried
Duve
Duve offers an excellent product with a variety of features within the Checkin category to our common customers, with an excellent design and easy customer onboarding. In addition, Duve offers fantastic customer support and is available worldwide.
David Boker
Manager, International Operations
@
Silverbyte Ltd.
December 7, 2022,
David Boker
regularly uses
Duve
It is an amazing product that allows hotels to reduce load from the front desk, upsell rooms according to availability and prices and enhance guest experience. The interface with optima PMS makes it a perfect solution for any size and type of hotel.
vincent frisch
CEO
@
Topsys
December 6, 2022,
vincent frisch
heard from clients about
Duve
It is a great tool for building your customer journey in an automated way and being able to increase the hotelier's revenue. Connectivity with the PMS is very advanced and allows hotels to not be limited in the personalization of the journey.
Daniel Doppler
President
@
Quicktext
December 6, 2022,
Daniel Doppler
has tried
Duve
We have integrated our artificial intelligence Q-Brain into the Duve messaging platform. This integration allows Duve's hotel customers to benefit from the full power of artificial intelligence for all instay requests.
Jonathan Weizman
CEO
@
Roomchecking
December 5, 2022,
Jonathan Weizman
has seen a demo of
Duve
It is a best in class integration. With their API, we can easily get Tasks, and guest requets. The integration went smooth and proved to be very usefull to guests and hotel.
No need to maintain 2 system in parrallel
Question:
What differentiates this product or service from the competition?
Answer:
DUVE delivers a seamless end-to-end guest journey, combining personalization, integration, and automation. Its intuitive design and innovative approach ensure a smoother, more satisfying experience than the competition.
December 13, 2024,
Dimitri Chanier
has seen a demo of
Duve
DUVE delivers a seamless end-to-end guest journey, combining personalization, integration, and automation. Its intuitive design and innovative approach ensure a smoother, more satisfying experience than the competition.
RHAEL ONANGA
ACCOUNT EXECUTIVE
@
SKEAT
December 13, 2024,
RHAEL ONANGA
occassionaly uses
Duve
Its collaboration with SaaS platforms as SKEAT further amplifies this added value, making the entire experience more innovative and enjoyable for the guests. Duve delivers a next-level solution that empowers hoteliers to exceed expectations and stand out in a competitive market.
Janis Pardon
Sales Executive
@
Mews
December 16, 2024,
Janis Pardon
has seen a demo of
Duve
Duve stands out with its seamless integration capabilities and multilingual support, allowing guests to communicate in their native language. Its comprehensive platform consolidates key guest interaction functions, setting it apart from competitors.
Tiffany Wilk
Revenue Manager
@
Yvala
December 13, 2024,
Tiffany Wilk
occassionaly uses
Duve
Bowo's Guest App features an elegant and intuitive design, advanced customisation to reflect the identity of each hotel, and innovative features that enhance the guest experience. It offers real added value by boosting passenger satisfaction and loyalty.
Thomas Sampite
founder
@
yvala
December 13, 2024,
Thomas Sampite
has tried
Duve
Duve is a comprehensive hotel experience platform that offers a range of features including online check-in, guest apps, communication hubs, upselling tools, and analytics. It is differentiated by its focus on personalization, automation, and data-driven insights, allowing hotels to enhance guest satisfaction and increase revenue.
Xavier ROUHAUD
CEO
@
Swikly
December 11, 2024,
Xavier ROUHAUD
heard from clients about
Duve
Duve's openness to partnerships, like with Swikly for online deposit management, sets it apart. Julia's exceptional approach to partnership relations adds a unique touch, making collaboration effortless and rewarding.
Axel Marciano
CTO
@
SKEAT
December 11, 2024,
Axel Marciano
regularly uses
Duve
What sets Duve apart from the competition is their incredibly robust technology and exceptionally well-designed product. It’s clear that their team deeply understands the hospitality industry. Unlike many hotel SaaS providers, Duve has mastered the importance of a frictionless onboarding process, involving the right stakeholders from the start. They also place strong emphasis on long-term success by ensuring that processes remain effective well after implementation. This combination of industry expertise, smart design, and continuous client support makes Duve truly unique.
Jenna Jarmoune
Project Manager
@
SKEAT
December 11, 2024,
Jenna Jarmoune
regularly uses
Duve
Duve stands out by offering a holistic guest experience platform that personalizes and automates every stage of the guest journey. Its mobile-friendly design, seamless integrations with PMS systems, and ability to balance efficiency with a personal touch make it a leader in delivering a modern, end-to-end hospitality solution.
Benjamin Tourret
Head Operation
@
Skeat
December 12, 2024,
Benjamin Tourret
has tried
Duve
Duve differentiates itself from the competition through its innovative and holistic approach to guest experience management. The integration with Skeat enhances Duve's capabilities by enabling hotels to offer QR-based ordering and contactless payment solutions. This complements Duve’s digital guest journey by making food and beverage services more accessible and frictionless, further elevating guest satisfaction.
Steven Steven
Logassi-Levy
@
Skeat
December 12, 2024,
Steven Steven
regularly uses
Duve
Duve, through its integration with Skeat, enhances the guest experience with a seamless end-to-end customer journey. Guests are guided from pre-stay to post-stay, including F&B digital ordering within each property's sales areas. The integration with the hotel’s technical ecosystem (POS, PMS, and more) ensures smooth operations and a connected guest experience.
Henrietta Bellamy
Partner Associate
@
Mews
December 9, 2024,
Henrietta Bellamy
has seen a demo of
Duve
Duve empowers hoteliers to create seamless guest experiences. The AI-powered platform transforms guest data into actionable insights, enabling personalized services, targeted upsells, and increased revenue, all while simplifying operations.
Kanza Ajmal
Head of Partnerships
@
tokeet
September 12, 2023,
Kanza Ajmal
heard from clients about
Duve
Duve Support is very quick for trouble shooting skills and Duve management keeps on introducing new features to their product which makes them stand out. Their each department from support team to management is highly ranked from users and partners point of view.
Lachlan Mcpherson
Director
@
Felix Technology
August 10, 2020,
Lachlan Mcpherson
regularly uses
Duve
Wishbox not only streamlines the entire guest communication and experience process saving a great deal of time, it also has filled the missing ingredient for this space, revenue generation. By the use of it's upsells, deposit taking functions and access to a marketplace of services, the platform really is a cost-neutral / profit driving investment if deployed correctly.
Chris McKenzie
Director of Sales, North America
@
protel
December 10, 2020,
Chris McKenzie
has seen a demo of
Duve
Wishbox is clearly on the leading edge of contact less technology. With the ability for hotels to tailor their messaging, streamline operations and improve service overall. In short Wishbox is highly customizable. Highly flexible and they are responsive to customer's needs and are open to evolving the platform.
Lachlan Mcpherson
Co-Founder
@
Felix Technology
December 10, 2020,
Lachlan Mcpherson
occassionaly uses
Duve
This platform not only paid for itself but has paid for all of our software costs with the additional revenue we are making. (Not to mention the indirect gains from all the time we are saving.) We are so impressed with how quickly Wishbox is developing, the product is getting better every day with incredibly useful features. We love the new analytics section.
Elias Tuma
Senior FS Developer
@
Silverbyte
December 7, 2022,
Elias Tuma
has tried
Duve
Well, like i mentioned in my prevoius description that their applications are super friendly and easy to use.
One of the things that i can talk about that is different as well from their compatitors is that you can find everything you need easly.
Omri Wislizki
Startups and Crypto Growth
@
Stripe
December 7, 2022,
Omri Wislizki
has tried
Duve
Duve is an all-in-one solution which allows the hoteliers to manage the entire customer journey from one single platform. Having everything in one place creates a central hub for everything to be managed, and enables excellent team collaboration. Plus, their system is extremely customizable making it a very flexible and relevant solution for all property types.
Fabricio Titiro
Director of Partnerships
@
Oracle Hospitality
December 9, 2022,
Fabricio Titiro
has seen a demo of
Duve
Duve is a well recognized player due to their innovative solution that improve guest experiences and provide a competitive solution. Via their state of the art connectivity via the Oracle Hospitality Hospitality Platform they are connecting with the industry leading Property Management solution and improving guest experiences for our joint customers.
Yuval Shtokhamer
COO
@
MiniHotel PMS
December 9, 2022,
Yuval Shtokhamer
occassionaly uses
Duve
Duve is intuitive, easy to use, modern, and has a very good customer success department. It is also innovative in the product level, and they do not hesitate facilitating their r&d to improve stuff along the way, and to add new features regularly.
Robin Minas
Partnerships Manager
@
Adyen
September 8, 2023,
Robin Minas
has seen a demo of
Duve
Duve grew fast, a victim of its own success. The company supports its customers all over the world with efficient operational teams who speak your language. It has built up an efficient network of partners, enabling scalability and expansion.
Rens de Vries
Projectmanager
@
Enzosystems
September 5, 2023,
Rens de Vries
heard from clients about
Duve
Duve really understands on how to create the best user experience that can be achieved. By combining different platforms together, they take the steps to create a platform that is just full of the things that are needed for the guest.
Rachel Forbes
Guest Experience Team Leader
@
Guesty
December 23, 2023,
Rachel Forbes
regularly uses
Duve
Service
Professional team
The Product is versatile and very competitive
Adoptable to the industry changes and dynamic
Branded and fully white labeled
Independently adoptable for the user and the guest
Maurice Zarka
CEO and Co-founder
@
ChartsBeds
December 7, 2023,
Maurice Zarka
occassionaly uses
Duve
Duve stands out due to its comprehensive nature. While competitors may provide separate solutions, Duve consolidates these features into a unified platform. This not only enhances the guest experience but also simplifies tasks for hotel staff, saving valuable time and resources. Moreover, their customized approach, adapting personalization to meet specific property needs, truly distinguishes them.
In your experience with this product or service, what advice would you offer to a hotelier considering it?
Recognize the transformative power of technological integration. Duve consolidates numerous functions within a single platform, streamlining operations significantly. Whether you're part of a large hotel chain or a smaller boutique establishment, this platform can be tailored precisely to your requirements, offering a superior experience for both guests and staff. Give Duve a try; it has the potential to revolutionize how you manage your hospitality services.
Yumiko Pagnoux
Partner Associate
@
Mews
December 13, 2023,
Yumiko Pagnoux
has seen a demo of
Duve
Their centralised offering all means of communication in one location is definitely a feature worth appreciating. It can sometimes feel overwhelming having communication coming from multiple platforms. Duve cleverly removes this issue
Stas Smolyan
Director of Sales & Marketing
@
Pelecard LTD
December 12, 2023,
Stas Smolyan
heard from clients about
Duve
In the cooperation between our systems, we experience that the connection process is easy and efficient and we see in the data level that most businesses choose it over similar products.
Hotels in Israel frequently change systems, but Duve has been a leading player in the field for years now.
Ulysses Baltazar
Chief Technology Officer
@
Imagos Hospitality Group
November 27, 2023,
Ulysses Baltazar
regularly uses
Duve
The guest app experience is in my opinion what is best compared to others. With the web based app, no need to download anything and that is one if the biggest obstacles to overcome is Guest app usage. Click a link and boom app opens on web browser. Everything the guest needs to do or needs to know is there.
Maxime Lagreze
CTO
@
Henri Trip
December 13, 2023,
Maxime Lagreze
regularly uses
Duve
Duve tailors each guest's experience, enabling us to boost sales and generate the highest possible revenue per guest.
With Duve, we expedite the sales process by effortlessly delivering detailed information about our services via their guest app.
Duve is great because it can adapt to all guest needs. They've made it super easy for guests to have a comfortable and smooth digital experience.
Aran Cankilic
Owner
@
Betterstays
December 8, 2023,
Aran Cankilic
regularly uses
Duve
Duve differantiates itself from its competitors by the amount of features it offers to improve the guest experience, its functionality and the way it is set up visually. For us as a property management company it is very pleasing that it can be integrated with several APIs, so it fits well with the rest of the software we use.
Rosta Sikora
Sales Manager
@
Mews
December 4, 2023,
Rosta Sikora
has seen a demo of
Duve
Duve is unique in a sense that it allows properties to consolidate their tech stack. There is no need to use multiple platforms (1 for online check-in, 1 for mobile access, 1 for texting) but instead properties can use Duve to hit cover it all.
ALICIA DORGET
Directrice commerciale
@
THAIS-PMS
December 5, 2023,
ALICIA DORGET
heard from clients about
Duve
The customization of their tool, their integrations with third-party systems (door locks, AI, etc.). Their solution is turnkey for simplified and efficient digitalization of reception processes. (check in, upsells, before during and after the stay)
Alasdair Fawcett
Partner Manager and Ecosystem Operations
@
SiteMinder
December 4, 2023,
Alasdair Fawcett
has seen a demo of
Duve
Duve uses multiple data sources to learn about your guests prior to check-in so that you can provide tailored and relevant content - for example up-sells and add-on experiences. Hotels can also create their own web-apps for guests (without the need for downloads).
Gabriela Jankovic
Head of Marketing and Sales EMEA
@
Mini Hotel
December 1, 2023,
Gabriela Jankovic
heard from clients about
Duve
Duve really goes above and beyond for creating perfect solution for their clients. They are synonym for inovation. Adding on top their amazing super positive energetic team which makes Duve not a software you can buy, but amazing network of people and technologies in your corner ready to make your hotel function better then you can imagine.
Yuval Shtokhamer
CEO
@
MiniHotel PMS
December 1, 2023,
Yuval Shtokhamer
has tried
Duve
Their comprehensive solutions in a vast number of topics, with an overall 360 degrees coverage of the hotel needs.
Rylan Dykstra
Global event manager
@
Roomraccoon
December 1, 2023,
Rylan Dykstra
heard from clients about
Duve
There are of course more companies that offer this service what sets Duve apart from the rest is beside the fact that the product works well the team at Duve is super they are always ready to help and immediately come up with solutions and think along with us.
James Beck
Head of Partnerships
@
eviivo Ltd
November 30, 2023,
James Beck
heard from clients about
Duve
We are thrilled to have the Duve team as our partners in providing excellent customer service. They are always ready to help our customers with any issues they may encounter, and they go the extra mile to find the best solutions. Moreover, the Duce platform is constantly evolving and adding new features that enable our customers to automate their processes, scale their businesses and boost their revenues.
Arkady Katz
Support and Product Manager
@
Minihotel
November 30, 2023,
Arkady Katz
heard from clients about
Duve
From what we have seen Duve has a very large arsenal of features which are not found on other similar products. Customer support is robust and new clients onboarding process is easy. Our clients are mostly very happy with Duve
David Boker
Director Global Operations
@
Silverbyte Ltd.
November 30, 2023,
David Boker
regularly uses
Duve
It is super reliable product. it integration with Optima PMS is one of a kind, unique and efficient interface that makes the combination of products to a real amazing solutions, highly recommended to any hotel, large or small.
November 30, 2023,
Ignacio Ayerbe
heard from clients about
Duve
By tailoring the messages to specific guest profiles, it's possible to include relevant content and add-on services that resonate with each audience and drive interaction with the hotels. By personalizing the marketing communication before, during, and after the guest journey helps boost revenues, improve guest relationship, and generate positive reviews.
Michael Schiff
Tech Lead
@
Guesty
November 23, 2023,
Michael Schiff
heard from clients about
Duve
Easy and intuitive setup, great balance between ease of use and customization. The team is attentive to update and improvement requests, which is a big deal for scalability. Mutual customers typically have only positive experience.
Robert Foehles
Head of Customer Operations
@
elina PMS
November 23, 2023,
Robert Foehles
has seen a demo of
Duve
Their platforms, whether for online check-ins, guest communication, or upselling, offer tailored solutions that empower hotels to elevate guest experiences while optimizing revenue. Duve's dedication to innovation sets them apart, making collaboration not just seamless, but a strategic advantage in the hospitality industry
James Bishop
Senior Director, Global Demand Partnerships
@
SiteMinder
December 13, 2021,
James Bishop
has seen a demo of
Duve
Unlike other apps available to accommodation providers, the Duve application covers multiple parts of the guest journey in a single application. When resources are short in hotels, enabling their teams to understand one platform rather than multiple helps to cement the adoption of new technology.
Steve Dow
Chief Commercial Officer
@
res:harmonics
October 14, 2020,
Steve Dow
has tried
Duve
Wishbox is very easy for both hosts and operators to set up - the process is not only quick but simple to understand. What's more, you have lots of control over settings and parameters, which makes customisation a doddle.
August 6, 2020,
Chaz Farris
has seen a demo of
Duve
When you think about what is required for a mobile or remote check in, Wishbox covers it and more. It not only creates an automated workflow for the property; it also creates an interactive and easy environment for the guests.
December 14, 2022,
Nadia Petropoulou
has seen a demo of
Duve
The Duve solution is beautifully designed and simple to use which is not easy to achieve and can have a great impact on the hotelier and guests alike. Guests increasingly expecting a smooth and tech enabled experience and Duve deliver this at a high standard.
James Beck
Head of Partnerships
@
eviivo
December 13, 2022,
James Beck
heard from clients about
Duve
The extensive marketplace of local service providers (taxis, event/theatre tickets etc) makes it simple for property hosts to tap into new revenue streams while delivering a tailored content/experiences to their guests.
Thibault Gence
Director of Growth
@
Apaleo
December 12, 2022,
Thibault Gence
has seen a demo of
Duve
The design/look&feel of the web application is definitely an advantage and a strong point for Duve. Also, the fact that the software can consolidate & centralise guest data from all touchpoints, from emails to messaging and historical stay data and upselling, is a real strong point.
The value added. The feedback I am receiving from hôteliers is often up to 80% online check-ins. This represents a large amount of data that a CRM can then exploit for hotels, not all players are able to provide data always cleaned.
lionel CERVERA
Business Developer
@
Experience hotel CRM
December 9, 2022,
lionel CERVERA
occassionaly uses
Duve
The value added. The feedback I am receiving from clients is sometimes up to 80-90% online check-ins. That's a lot of data and it is valuable from a CRM perspective because it is rare to find good systems to help provide clean data.
Alasdair Fawcett
Partner Manager and Ecosystem Operations
@
SiteMinder
December 8, 2022,
Alasdair Fawcett
has seen a demo of
Duve
The Duve experience for guests is great because it doesn't require additional downloads of apps - those that have travelled recently probably have a countless track-and-trace apps for visiting new countries not to mention all the others. This sits neatly on the hotel website and guests can access it direct from their phone.
José Antonio
Consultant
@
Smart hospitality 360
December 7, 2022,
José Antonio
regularly uses
Duve
The value added.
The feedback I am receiving from clients is great, they have all services clear and available in one place, ready to take advantage of it.
A lot of data valuable, from a CRM perspective, for the hoteliers.
Jesse Stanley
Technical Product Manager
@
Pace Revenue
December 7, 2022,
Jesse Stanley
has seen a demo of
Duve
Duve does more than just online check-ins, the platform also allows hotels to message guests directly through their communication hub through multiple channels. Additionally, the platform also has functionality for automated upselling. This consolidates at least 3-4 technology vendors into a single suite of products that cover the entire guest journey.
Gabriela Rubio
Integrations Manager Lead
@
Cloudbeds
December 7, 2022,
Gabriela Rubio
has tried
Duve
Duve offers a full Guest Experience including pre-check-in, upsell, guest communication, and much more, Duve is always improving its product and customer experience which is very valuable for the end user.
David Boker
Manager, International Operations
@
Silverbyte Ltd.
December 7, 2022,
David Boker
regularly uses
Duve
This product has been in the market for a while and is proven to do a great job. It combines the abilities of what usually 2 or 3 apps are doing and shows great value for money. The interface with optima PMS makes it a perfect solution for any size and type of hotel.
vincent frisch
CEO
@
Topsys
December 6, 2022,
vincent frisch
heard from clients about
Duve
The functionalities are complete. All facets of hotel marketing are included. From taking reservations with negotiation of the price by messaging to survey forms. Customers can chat with the teams as well as order room service. But the most important thing is to be able to analyze customer behavior to continually optimize hotel services
Daniel Doppler
President
@
Quicktext
December 6, 2022,
Daniel Doppler
has tried
Duve
The integration into Duve was particularly efficient, as its messaging system was able to easily take into account the different rich media elements that the artificial intelligence needed to respond effectively.
Jonathan Weizman
CEO
@
Roomchecking
December 5, 2022,
Jonathan Weizman
has seen a demo of
Duve
API is really rich enough to offer an intelligent integration so it can prove usefull to have both products in a hotel.
The integration again is relly well crafterd and designed so both guest ans hotels dont really see
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Leverage the collaboration between DUVE and Skeat to create a truly frictionless guest experience. By integrating these solutions, you can streamline operations, boost personalization, and enhance guest satisfaction—all while simplifying your team's workload. The key is to fully utilize the automation and integration features to ensure every guest touchpoint feels effortless and connected.
Showing all answers to:
"Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
December 13, 2024,
Dimitri Chanier
has seen a demo of
Duve
Leverage the collaboration between DUVE and Skeat to create a truly frictionless guest experience. By integrating these solutions, you can streamline operations, boost personalization, and enhance guest satisfaction—all while simplifying your team's workload. The key is to fully utilize the automation and integration features to ensure every guest touchpoint feels effortless and connected.
RHAEL ONANGA
ACCOUNT EXECUTIVE
@
SKEAT
December 13, 2024,
RHAEL ONANGA
occassionaly uses
Duve
ProductThe product is premium, designed for hotels that prioritize the guest experience. With the digital transformation in hospitality, the guest app truly unifies and personalizes every interaction into a high-quality experience.
Janis Pardon
Sales Executive
@
Mews
December 16, 2024,
Janis Pardon
has seen a demo of
Duve
My advice to a hotelier would be: Leverage Duve’s automation features to enhance guest satisfaction and operational efficiency. The platform’s ability to automate check-ins, upselling, and guest communications can significantly reduce manual workload and improve the overall guest experience.
Tiffany Wilk
Revenue Manager
@
Yvala
December 13, 2024,
Tiffany Wilk
occassionaly uses
Duve
My advice would be to take full advantage of the customisation possibilities offered by Bowo's Guest App. By adapting it to the unique identity of your establishment and the specific needs of your customers, you'll maximise traveller engagement and enhance their overall experience. Use the data provided by the app to refine your services and strengthen customer loyalty.
Thomas Sampite
founder
@
yvala
December 13, 2024,
Thomas Sampite
has tried
Duve
If you're considering Duve, I'd recommend prioritizing thorough staff training. Ensure your team is well-versed in all features to maximize its potential. Proper training will streamline operations, enhance guest experiences, and ultimately drive revenue.
Xavier ROUHAUD
CEO
@
Swikly
December 11, 2024,
Xavier ROUHAUD
heard from clients about
Duve
Take full advantage of Duve's customizable tools, like the branded Guest App and online check-in, to create a seamless and personalized guest experience. Centralize all communications through the platform to ensure consistent, efficient interactions, and use the upselling features to boost revenue by tailoring offers to guest preferences. Additionally, analyze guest data regularly to refine your services and enhance satisfaction.
Axel Marciano
CTO
@
SKEAT
December 11, 2024,
Axel Marciano
regularly uses
Duve
If you’re a hotelier considering Duve, my advice is simple: don’t wait. In today’s hospitality industry, using Duve has become almost a standard for delivering a seamless guest experience. Their platform is trusted by many leading hotels for good reason — it streamlines key processes, enhances guest satisfaction, and boosts operational efficiency. Adopting Duve isn’t just an upgrade; it’s becoming essential to stay competitive.
Jenna Jarmoune
Project Manager
@
SKEAT
December 11, 2024,
Jenna Jarmoune
regularly uses
Duve
Duve is more than just a tool, it’s a comprehensive platform designed to enhance guest experiences while streamlining operational efficiency. By fully integrating it into your processes—like personalized communication, upselling, and guest self-service—you can unlock significant opportunities for increased revenue, guest satisfaction, and operational automation.
Benjamin Tourret
Head Operation
@
Skeat
December 12, 2024,
Benjamin Tourret
has tried
Duve
Engage your team early, provide adequate training, and leverage the Skeat/Duve integration to create seamless digital and on-site experiences. A well-planned rollout ensures that your staff and guests fully embrace the technology, maximizing its potential to elevate your property's service quality.
Steven Steven
Logassi-Levy
@
Skeat
December 12, 2024,
Steven Steven
regularly uses
Duve
Trust Duve and Skeat to create a digital journey that works seamlessly with the property’s teams, from operational staff to management. This journey is designed to enhance the guest experience while reflecting the hotel’s unique characteristics. It streamlines team workflows, allowing them to focus more on guest relations, and maximizes revenue through efficient operations.
Henrietta Bellamy
Partner Associate
@
Mews
December 9, 2024,
Henrietta Bellamy
has seen a demo of
Duve
Focus on data-driven decision making. Duve offers a powerful tool to transform raw guest data into actionable insights. By leveraging these insights, hoteliers can make informed decisions to optimize operations, enhance guest experiences, and boost revenue.
Kanza Ajmal
Head of Partnerships
@
tokeet
September 12, 2023,
Kanza Ajmal
heard from clients about
Duve
Keep upgrading it with new features to stay up to date with latest technology to attract more audience and target more countries and regions.
This is the only advice I feel to give at the moment. Thank you.
Lachlan Mcpherson
Director
@
Felix Technology
August 10, 2020,
Lachlan Mcpherson
regularly uses
Duve
Let Wishbox streamline your business, it's a great investment. I have used this product in my own property management business, and now sell this to my clients through my technology business as it is a low cost, and high value driving product, all too rare in technology!
Chris McKenzie
Director of Sales, North America
@
protel
December 10, 2020,
Chris McKenzie
has seen a demo of
Duve
Ensure that you have clearly noted your objectives in regards to must haves and nice to haves. From my experience, it is helpful for the company to have a good understanding of not just who your guests are, but what type of limitations you currently encounter.
Lachlan Mcpherson
Co-Founder
@
Felix Technology
December 10, 2020,
Lachlan Mcpherson
occassionaly uses
Duve
For the cost and what it has brought our business, we are incredibly impressed. I feel comfortable that Wishbox is already working on the next best things to add to their product. This platform not only paid for itself but has paid for all of our software costs with the additional revenue we are making. (Not to mention the indirect gains from all the time we are saving.)
Elias Tuma
Senior FS Developer
@
Silverbyte
December 7, 2022,
Elias Tuma
has tried
Duve
Start using Duve's products as fast as possible because trust me, your clients will be sooooo happy !
You will see even in your integration with Duve that all the proccess is super easy and you will meet nice people as well ;)
Omri Wislizki
Startups and Crypto Growth
@
Stripe
December 7, 2022,
Omri Wislizki
has tried
Duve
If you are looking for new innovative ways to mange the customer journey and up-sell, Duve is for you. The central hub really enables excellent team collaboration and the customzibility of the system makes it a very flexible and relevant solution for all property types.
Fabricio Titiro
Director of Partnerships
@
Oracle Hospitality
December 9, 2022,
Fabricio Titiro
has seen a demo of
Duve
Duve should be on your short list if prospecting Guest experience focused digital solutions due to their innovation approach. Through advanced connectivity they already integrate with the Oracle Hospitality portfolio,
Yuval Shtokhamer
COO
@
MiniHotel PMS
December 9, 2022,
Yuval Shtokhamer
occassionaly uses
Duve
We highly recommend Duve to any accommodation owner or manager. We Can see our clients satisfaction and value when using Duve.
With our clients we can also see Duve's commitment to innovation, and to having customer success as a high priority.
Robin Minas
Partnerships Manager
@
Adyen
September 8, 2023,
Robin Minas
has seen a demo of
Duve
Make sure Duve is integated to your PMS and psp. Duve is already available on OHIP which make it easy for Oracle customers to use their products. Easy for an Adyen customer as well as Duve's integration cover all features needed for an Hotel use case via Adyen: tokenization, increase autorisation, delayed capture, etc..
Rens de Vries
Projectmanager
@
Enzosystems
September 5, 2023,
Rens de Vries
heard from clients about
Duve
If you want to achieve the best digital guest experience, where guests are taken through the process without any hurdles and so create a comfortable experience. Then I would recommend Duve is the first place to go!
Rachel Forbes
Guest Experience Team Leader
@
Guesty
December 23, 2023,
Rachel Forbes
regularly uses
Duve
Invest in the best onboarding package to be fully knowledgeable and maximize the product capabilities and your operations productivity.
Assign some one from your team to be a Duve champion to follow product updates and train teams.
Maurice Zarka
CEO and Co-founder
@
ChartsBeds
December 7, 2023,
Maurice Zarka
occassionaly uses
Duve
My advice is to appreciate the holistic approach that Duve offers. By integrating various functionalities seamlessly into one platform, Duve not only enhances the overall guest experience but also streamlines your operations. Whether you're part of a large chain or a smaller boutique hotel, the tailored customization based on specific property needs sets Duve apart. Embrace the power of technological integration, as Duve has the potential to revolutionize and optimize how you manage your hospitality services.
Yumiko Pagnoux
Partner Associate
@
Mews
December 13, 2023,
Yumiko Pagnoux
has seen a demo of
Duve
Duve offers many different capabilities, and some of them a hotelier may not always feel would benefit them. My advice would be to always open the discussion anyway as you may have pain points that you didn't know about
Stas Smolyan
Director of Sales & Marketing
@
Pelecard LTD
December 12, 2023,
Stas Smolyan
heard from clients about
Duve
To look for the most efficient App integrations & the right people to work with.
We are proud that Duve chose to work with us, and are happy to plan together the development of modern solutions for the worlds of Payments for hotels.
Ulysses Baltazar
Chief Technology Officer
@
Imagos Hospitality Group
November 27, 2023,
Ulysses Baltazar
regularly uses
Duve
If your looking to optimize your hotel operations and streamline check-in, check-out, upsells, guest information and have 1 central point of guest communication concierge. This is the system to use. At least do the demo. You'll thank me later.
Maxime Lagreze
CTO
@
Henri Trip
December 13, 2023,
Maxime Lagreze
regularly uses
Duve
Hoteliers investing in Duve are advised to focus on customization and making the most of all its features. Maximize your returns by effectively utilizing the upselling tool, thus providing your guests with a tailored experience. Additionally, make sure you capitalize on the Guest Messaging feature to offer impeccable service and improve your brand's reputation.
Aran Cankilic
Owner
@
Betterstays
December 8, 2023,
Aran Cankilic
regularly uses
Duve
We would recommend Duve as an extension of their services towards the guests. Not only, but particularly to our clients who own staffless hotels / accommodations. We would advise our clients to move with the times by capitalising on all the (online) opportunities that can be offered to their guests to make their stay even more special. There are also numerous other benefits, such as making the check-in process easier, improving the screening/registration of guests, but also making all communication flows more efficient.
Rosta Sikora
Sales Manager
@
Mews
December 4, 2023,
Rosta Sikora
has seen a demo of
Duve
I'd like advice properties to rethink their check-in experience and really think about the ideas on how to improve it. Since the modern guests have different needs than guests had 20 years ago, every hotel should have an option to provide quality remote check in for those looking for it. And Duve is definitely something that should be explored.
ALICIA DORGET
Directrice commerciale
@
THAIS-PMS
December 5, 2023,
ALICIA DORGET
heard from clients about
Duve
If you want to save time, have an optimized and personalized customer journey and a web app that is sent at the right time, to the right person and with the right message, Duve is for you!!!
Alasdair Fawcett
Partner Manager and Ecosystem Operations
@
SiteMinder
December 4, 2023,
Alasdair Fawcett
has seen a demo of
Duve
Duve is a tried and trusted product and I can vouch for the team behind the technology, who always have hoteliers best interests in mind. If you are looking for a product with a committed team supporting you all the way, I would recommend working with Duve.
Gabriela Jankovic
Head of Marketing and Sales EMEA
@
Mini Hotel
December 1, 2023,
Gabriela Jankovic
heard from clients about
Duve
Encourage Duve's experienced team to guide your hotel tech decisions. Their deep understanding allows them to recommend solutions that may align with your needs even before you realize them. Embrace their insights, foster communication, and let Duve shape your solution. Partnering with Duve means more than just integrating software – it's about trusting a team that excels in foreseeing and fulfilling your unique requirements.
Yuval Shtokhamer
CEO
@
MiniHotel PMS
December 1, 2023,
Yuval Shtokhamer
has tried
Duve
Definitely a game changer for any hotel or accommodation out there, seeking to improve its operations.
..
Rylan Dykstra
Global event manager
@
Roomraccoon
December 1, 2023,
Rylan Dykstra
heard from clients about
Duve
Duve is a good and stable product with good customer service. the Duve team can move quickly and very up to date. In addition, the interface is very attractive and easy to use both for us and the customer
James Beck
Head of Partnerships
@
eviivo Ltd
November 30, 2023,
James Beck
heard from clients about
Duve
Duve is a powerful tool that can boost your income by offering more value to your guests. You know your customers best, so you can customize the Duve marketplace with the products and services that they will love and appreciate. By doing this, you can increase your chances of upselling and growing your revenues. Take your time to set up Duve and make it work for you and your guests. You'll be amazed by the results!
Arkady Katz
Support and Product Manager
@
Minihotel
November 30, 2023,
Arkady Katz
heard from clients about
Duve
Its important to get familiarized and informed about the product and its capabilities and also about the way it functions while integrated with a particular software/PMS since this may vary from case to case. Some features function differs depending on the particular integration and the PMS itself therefore it is important to be aware of the workflow required in each situation to get the best results from the integration.
David Boker
Director Global Operations
@
Silverbyte Ltd.
November 30, 2023,
David Boker
regularly uses
Duve
If you want to be the best and look as the best, grant your guests the ultimate experience and journey - use the best solution. When you look at guests' app - Duve is certainly the best app I know. in combination with Optima - the sky is the limit.
November 30, 2023,
Ignacio Ayerbe
heard from clients about
Duve
Built by hoteliers for hoteliers, they've created a very specialized and easy-to-use solution to manage communications between hotels and end users. The way marketing it's introduced in the application makes it easier to boost revenue.
Michael Schiff
Tech Lead
@
Guesty
November 23, 2023,
Michael Schiff
heard from clients about
Duve
I would recommend that hoteliers trust the expertise of the Duve team and implement the solution fully or use most of it's features. It is most valuable in that way. Guests love it and it saves lots of time for your staff. You can always try it on just a few pilot rooms too.
Robert Foehles
Head of Customer Operations
@
elina PMS
November 23, 2023,
Robert Foehles
has seen a demo of
Duve
To hoteliers eyeing Duve.com: Leverage its customization features fully. Tailor the service to your brand's essence, ensuring a personalized experience that resonates with guests. The key lies in embracing and maximizing its adaptable offerings.
James Bishop
Senior Director, Global Demand Partnerships
@
SiteMinder
December 13, 2021,
James Bishop
has seen a demo of
Duve
There are so many platforms to choose from when looking at guest engagement and you can end up falling down a rabbit hole looking at the different options or combination of platforms. Don't get stuck in the weeds of small functionalities. Make sure you trust the provider and their people to support your business and select a platform that has proven to grow their functionality at pace and maintain happy customers.
Steve Dow
Chief Commercial Officer
@
res:harmonics
October 14, 2020,
Steve Dow
has tried
Duve
I would say that one piece of advice is to consider what works best for you as a company. Wishbox has lots of customisable options, so look at your business objectives and decide what works with those.
August 6, 2020,
Chaz Farris
has seen a demo of
Duve
Don't fight the change. It's certainly natural, and goes against most standards when you think of Hospitality and travel, but it's a world class experience. A 10 rooms property in isolated vermont can make a guest feel as if they just booked a room at a poppin new LA boutique. That is extremely powerful
December 14, 2022,
Nadia Petropoulou
has seen a demo of
Duve
Duve has been a partner of ours for many years, servicing our customers very successfully. They have a very responsive team that caters to hoteliers and I would recommend you speak to them to better understand how their solutions suit your needs depending on your property size and type.
James Beck
Head of Partnerships
@
eviivo
December 13, 2022,
James Beck
heard from clients about
Duve
Duve represents a very real opportunity to add a new revenue stream to your business, while delivering a great guest experience. Remember, you're the expert on who your guests are and what they need; put the time in when you're setting up Duve and this will pay dividends when the service is up and running.
Thibault Gence
Director of Growth
@
Apaleo
December 12, 2022,
Thibault Gence
has seen a demo of
Duve
When considering this investment, make sure that Duve is well integrated with your property management system to enable its full potential: payments, online check-in & checkout, and upselling. Also, make sure to have a product champion in your team to create the perfect experience.
There is no real comparison with other players in the market, very few are able to provide what the Duve solution provides.
The structure of the system itself is a game changer. Once the solution is adopted, there is no alternative.
lionel CERVERA
Business Developer
@
Experience hotel CRM
December 9, 2022,
lionel CERVERA
occassionaly uses
Duve
I mean, you can check what's around and all but there is really no comparaison. Sure a few players have a module here and there. What is exceptional is the system architecture is a game-changer. I think that once you try it, there is no alternative.
Alasdair Fawcett
Partner Manager and Ecosystem Operations
@
SiteMinder
December 8, 2022,
Alasdair Fawcett
has seen a demo of
Duve
The Duve application has proven to not only be popular with hotels, but it also has a low churn rate from the SiteMinder perspective. Hoteliers that sign up to use this product, tend to keep it, which is testimony to the value it brings to their business and to their customers.
José Antonio
Consultant
@
Smart hospitality 360
December 7, 2022,
José Antonio
regularly uses
Duve
I think that it includes guest experience and upselling with data analysis all together.
Sure a few players have a module here and there. What is exceptional is the system architecture is a game-changer. I think that once you try it, you need
Jesse Stanley
Technical Product Manager
@
Pace Revenue
December 7, 2022,
Jesse Stanley
has seen a demo of
Duve
It goes without saying that digitising the check-in experience is a crucial aspect of the modern guest journey - few platforms do it as well as Duve, whilst encompassing communication and upselling all in the same platform.
Gabriela Rubio
Integrations Manager Lead
@
Cloudbeds
December 7, 2022,
Gabriela Rubio
has tried
Duve
We definitely recommend Duve for your property as it's a great product that can help with your entire customer experience due to the variety of high-quality features that they offer and it will also contribute very considerably to your team's daily operations.
David Boker
Manager, International Operations
@
Silverbyte Ltd.
December 7, 2022,
David Boker
regularly uses
Duve
We are in the 2020's. Your guest is looking for more than just a room for the night. He looks for a real experience, whether on business or pleasure and this requires more than a smile a the front desk… At the same time while hotels are selling usually their lower level rooms, there is a unique opportunity to upsell rooms and other hotel services with minimal efforts.
vincent frisch
CEO
@
Topsys
December 6, 2022,
vincent frisch
heard from clients about
Duve
If you are looking for an all-in-one solution specializing in the customer journey that will allow you to increase your revenue, customer satisfaction and loyalty, then this application is one of the best.
Daniel Doppler
President
@
Quicktext
December 6, 2022,
Daniel Doppler
has tried
Duve
The whole Duve integration seems to me to be complete and their different APIs are easily articulated. From our point of view, this is a sign that the platform is probably well built and therefore evolving.
Jonathan Weizman
CEO
@
Roomchecking
December 5, 2022,
Jonathan Weizman
has seen a demo of
Duve
Very good integration ! Rich API. Good team to work with. Modern, guest oriented and good communication
Nothing more to say besides that...
I recommend the product and the company along with the good experience.
Duve has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.