Duve - Communication Hub

Ranked 2 (out of 60) in Guest Messaging Software

Guest Messaging Software

The most advanced guest communication software with direct, automated, and broadcast messaging via W...

Ratings Snapshot

Certificate of Excellence
Read 236 reviews
96%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 60 in Guest Messaging Software

Ease of Use
4.8/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.6/5
Verified Customer Support

Duve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Duve - Communication Hub Overview

Duve - Communication Hub Overview

An omni-channel communication center enables your staff to communicate with your guests through SMS, WhatsApp, Email or a built-in chat, helping you streamline communication with your guests and increase guest satisfaction and responsiveness. ● Broadcast messaging: Send broadcast messages to all guests that are currently at your property or to specific groups based on their guest profiles. ...

About Duve View website

Founded in 2016 | Headquarters in Tel Aviv-Yafo Israel | 52 employees

Duve is an innovative guest experience platform for end to end guest communication, online check-in, upsells, guest app, review optimization, and much more. The...

Product Modules
Personalized Upselling Upselling Software
INCLUDED
Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.
No-download Guest App Hotel Guest Apps
INCLUDED
Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat.
Review Management Reputation Management
INCLUDED
Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.
Review Collection & Optimization Guest Surveys & Feedback
INCLUDED
Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.
Online Check-in Contactless Check-in
INCLUDED
Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells before they've even arrived to your property.

Other Products by Duve

Integrates with

  • Property Management Systems
  • Hotel Management Software
  • Booking Engine
Browse integrations (39 verified)

What customers love about Duve - Communication Hub

Like 96% recommend

Manager

Wishbox is a great tool that passes the reception work to guests. We save a ton of time and staff hours by letting guests to pay with the App before arrival, upload their ID/passport and we make some extra cash with up ...

Commercial Manager

With dematerialised check-in, we save precious time in communicating and guiding the customer to his flat. Everything is very clear and intuitive to build a personalised online guest area for each customer and each addr...

CEO

A great tool for contactless guest communication! the online check-in saves us a ton of time and allows us to collect all the details we need in advance. The guest app is great for info and upselling allowing us to incre...

Manager

essential tool and complementary to the PMS / Channel Manager (or even without any other software) which allows you to automatically request identity documents and all the information (arrival times etc ...) that you nee...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Duve offers a very comprehensive all in one guest experience solution. This means smooth management and hosting from the instant a booking is made until the moment the guests check out. Not only does it help increase revenue and provide efficiencies but it also really highlights your brand with the ...

by Nadia Petropoulou (Cloudbeds) on December 14, 2022

See more answers (22)
Question:

What differentiates this product or service from the competition?

Answer:

The Duve solution is beautifully designed and simple to use which is not easy to achieve and can have a great impact on the hotelier and guests alike. Guests increasingly expecting a smooth and tech enabled experience and Duve deliver this at a high standard.

by Nadia Petropoulou (Cloudbeds) on December 14, 2022

See more answers (22)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Duve has been a partner of ours for many years, servicing our customers very successfully. They have a very responsive team that caters to hoteliers and I would recommend you speak to them to better understand how their solutions suit your needs depending on your property size and type.

by Nadia Petropoulou (Cloudbeds) on December 14, 2022

See more answers (22)
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+ 20 recommend
Recommended by Show More (18)

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features