Duve - Communication Hub

Ranked 5 (out of 57) in Guest Messaging Software

Guest Messaging Software

The most advanced omnichannel - WhatsApp, SMS, Chat, emails with auto messages and announcements!

Ratings Snapshot

Certificate of Excellence
Read 81 reviews
97%
Recommend
HTR Score icon
HT SCORE
86 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Duve - Communication Hub has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #5 out of 57 in Guest Messaging Software

Ease of Use
4.7/5
ROI
4.8/5
Implementation
4.7/5
Customer Support
4.6/5
Verified Customer Support

Duve’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Duve - Communication Hub Overview

Top Alternative: Whistle

Duve - Communication Hub Overview

The Communication Hub is the guest engagement control center where hoteliers can view, automate, manage and customize all guest communication and conversations. The Duve Communication Hub is part of the entire Duve digital guest experience holistic platform, including online check-in wizard, smart upsells, payment processing, branded guest-app, digital key, digital check-out and communication hub...

About Duve

Founded in 2016 | Headquarters in Tel Aviv-Yafo Israel | 17 employees

Duve is an innovative guest experience platform for end to end guest communication, online check-in, upsells, guest app, review optimization, and much more. The...

Integrates with

  • Property Management Systems
  • Hotel Management Software
  • Booking Engine
Browse integrations (16 verified)

Pros & Cons

Like 97% recommend

Owner from Vacation Rentals & Villas in

I love the online check-in and automated messaging that I can control the date and hour that we send the messaging. My guest can scan their ID and sign my vacation agreement.

GM from Bed & Breakfast & Inns

Saves time in check in for guests as well as for staff members. Makes life easier. Very friendly yo users.

Reception Manager from Boutiques

Fast check in experience Great with communicating with guests Easy to use Well organized Fast working Great experience Communicating with guests to have a better experience.

Manager from Hostels

We had some minor problems in the past, but they have a great customer service and they always manage to fix everything really quickly.

General Manager from Other

I've asked for help over a week ago with problems that need to be fixed and have yet to have been given a response The help centre should a clear and easy way to find the contact info for clients who are having problems...

Front Office Manager from Bed & Breakfast & Inns

As I said we just started to work with Wishbox. I can say that so far any request we have is taking care immediately and with a good quality.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The Duve application is a one stop shop for guest engagement, making functionality accessible for many accommodation providers that is not found in the typical PMS suite. They are enabling hoteliers to understand and exceed guest expectations.

by James Bishop (SiteMinder) on December 13, 2021

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

Unlike other apps available to accommodation providers, the Duve application covers multiple parts of the guest journey in a single application. When resources are short in hotels, enabling their teams to understand one platform rather than multiple helps to cement the adoption of new technology.

by James Bishop (SiteMinder) on December 13, 2021

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

There are so many platforms to choose from when looking at guest engagement and you can end up falling down a rabbit hole looking at the different options or combination of platforms. Don't get stuck in the weeds of small functionalities. Make sure you trust the provider and their people to suppor...

by James Bishop (SiteMinder) on December 13, 2021

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

Duve Alternatives

View Duve alternatives

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GETTING STARTED

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Features

Surveys & Feedback

4/5 features

Compliance & Privacy

4/5 features

Automation

4/5 features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Israel
  • France
  • United States of America
  • United Kingdom
  • Greece
  • Spain
  • Austria
  • Canada
  • Dominican Republic

81 Verified Duve Reviews

Likelihood to Recommend
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This vendor is 39% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Guest Messaging Software providers. It is advised that you ask for recent references before proceeding.

June 07, 2022

Duve - Communication Hub Review: Great for a Customized Guest Experience

General Manager from Vacation Rentals & Villas in Hilton Head Island (United States of America)

Recommend 7/10
Full blue star
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What do you like most?

We love the ability to offer our guest a branded app with specific and custom information about the property they have rented/ the community they are staying in. We are also thrilled to have an software t...

What do you dislike or think could be improved?

I would like to see improvement on the wording of certain things and not be stuck into using a "template" that doesn't quite work for us. Some of the word does not translate as well I would like it to.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
3

April 29, 2022

Duve - Communication Hub Review: By working with Duve, you gain time, money and peace

Revenue Manager from Vacation Rentals & Villas in Paris (France)

Recommend 10/10
Full blue star
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What do you like most?

The best thing I think is the way you can communicate with your guest that are coming from different platforms. You can adjust the best way for them to contact you (mail, what's app, text,..)With Duve you...

What do you dislike or think could be improved?

We definitely need an app for the guest and another one for our collaborators in order to improve the ergonomic.We think

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 18, 2021

Duve - Communication Hub Review: great app

director from Vacation Rentals & Villas in Calvi (France)

Recommend 10/10
Full blue star
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What do you like most?

easy running app, and top value for money service. It allows us to get in contact with our guest at any time with a lot of automatic task

What do you dislike or think could be improved?

maybe it would be great to have notification each time cleaning is done or check out by the guest and also have a "sign" on the calendare when the apartment is ready for next stay.

Customer Support
3
Ease of Use
5
Value for money
5
Implementation
4

December 13, 2021

Duve - Communication Hub Review: Duve Is a great guest app!

Owner from Vacation Rentals & Villas in Davenport (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Duve has a very simple to use interface, it manages unit information well and communications. I enjoy using the platform

What do you dislike or think could be improved?

I think that over time building out a more robust system with integrations to outside vendors that can support the platform would be useful. Being able to sell more activities etc or even schedule cleans ...

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
3

December 13, 2021

Duve - Communication Hub Review: Taking our Hotels to the NEXT LEVEL with DUVE!

Chief Technology Officer from Boutiques in Tahoe Vista (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
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What do you like most?

Since we adopted Duve into our hotel tech stack, it's been game changing. Our business model is based on contactless self-check-in and lots of automation. What sold us on Duve was the amazing Pre-Check-In...

What do you dislike or think could be improved?

There are some areas of Duve that are not yet customizable, but upon building a great relationship directly with Duve support and developers, my concerns and suggestions are already on their roadmap to bu...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 12, 2021

Duve - Communication Hub Review: An amazing service booster for guests

Hotel Manager from Boutiques in Tel Aviv-Yafo (Israel)

Recommend 10/10
Full blue star
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What do you like most?

The team is always available for any glitch or question. The product is fantastic, helping to ease the check-in process in the hotel.

What do you dislike or think could be improved?

I hope it will be more user friendly, faster. I hope it could also one day replace our hotel management software.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
$3/room/month - $6/room/month

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