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Best Guest Messaging Software of 2026
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Canary Messages
4.8 (1471 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Silvio, Emilio, Andrija + 65 more experts recommend Canary Technologies
Read Recommendations
Canary Messages
Ranked 1 (out of 85) in Guest Messaging Software
2026 Winner
Hotel Software
Hoteliers voted Canary Technologies as the #1 Guest Messaging Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldHappier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform
96% recommended by 2574 hotels
Four Seasons, Ace Hotel, Hilton & 2571 others
Bell - AI powered product analyst
I analyzed all of Canary Technologies’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Canary Technologies enhances hotel operations through its versatile platform, excelling in guest messaging, credit card authorization, and digital tipping. Its integration streamlines check-in, reduces chargebacks, and boosts revenue through upsells. Users highlight the intuitive messaging system facilitating communication across various channels, improving guest satisfaction and operational efficiency. While AI responses expedite support, some reviews note their robotic nature, suggesting room for improvement to better align with hospitality tone and ensure accuracy.
Four Seasons, Ace Hotel, Hilton & 2571 others
Read their reviewsPartners say
Industry experts recommend Canary Technologies for its comprehensive, secure, and flexible Guest Management Platform tailored exclusively for the hospitality sector. Unique features include modular offerings that allow hotels to select specific solutions, a high focus on security with PCI Level I compliance, and digital tipping, which is rare in the industry. Experts highlight the system's ability to streamline check-in/check-out processes, reduce fraud, and enhance both guest satisfaction and staff efficiency. Canary's products are highly customizable, supporting both large hotel chains and independent properties seamlessly.
Silvio, Emilio, Andrija and 45 others
Read their recommendationsWhat Types of Hotels Canary Technologies is Popular For
Size
28 | X-Small (1-9 room)
200 | Small (10-49 room)
1036 | Mid-Sized (50-99 room)
2231 | Large (100-499 room)
259 | X-Large (500+ room)
Country
2859 | United States
462 | Canada
53 | United Kingdom
47 | Australia
44 | Mexico
22 | Italy
19 | Bahamas
19 | Singapore
12 | Turks and Caicos Islands
10 | Jordan
10 | Spain
8 | Puerto Rico
8 | India
8 | Turkey
7 | France
7 | Malaysia
6 | Japan
6 | United Arab Emirates
6 | Ireland
6 | Portugal
6 | Colombia
5 | Czech Republic
5 | Philippines
5 | New Zealand
5 | China
4 | Bahrain
4 | Switzerland
4 | Kenya
4 | Hungary
3 | Hong Kong
3 | Netherlands
3 | Guatemala
3 | Egypt
3 | Antigua and Barbuda
3 | Cayman Islands
3 | Austria
3 | Qatar
3 | Greece
3 | Brazil
3 | Costa Rica
2 | Belgium
2 | Saudi Arabia
2 | Maldives
2 | Thailand
1 | Bulgaria
1 | Malta
1 | Panama
1 | Vanuatu
1 | Chile
1 | Burkina Faso
1 | South Africa
1 | Tanzania
1 | Mongolia
1 | Malawi
1 | Russian Federation
1 | Oman
1 | Germany
1 | Nepal
1 | Tunisia
1 | Slovakia
Type
2053 | Branded Hotels
1783 | Boutique Hotels
1678 | Bed & Breakfast & Inns
1395 | Luxury Hotels
1370 | Airport/Conference Hotels
1218 | Limited Service & Budget Hotels
1196 | Resorts
948 | City Center Hotels
371 | Extended Stay & Serviced Apartments
273 | Hostels
214 | Motels
169 | Casinos
76 | RV Parks & Campgrounds
74 | Vacation Rentals & Villas
Region
3365 | North America
133 | Europe
63 | Asia Pacific
53 | Oceania
45 | Central America
33 | Middle East
17 | South America
9 | Africa
Category
1872 | Cyber Security & Fraud Prevention
1508 | Contactless Check-in
1471 | Guest Messaging Software
869 | Upselling Software
606 | Digital Tipping Solutions
189 | Hotel Chatbots
32 | Call Center Software
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What is Canary Technologies?
Founded in 2016 | Headquarters in San Francisco (United States) | 303 employees
Canary Messages is a robust Guest Management Platform specifically designed for the hospitality industry. It streamlines hotel operations, enhances guest engagement, and helps boost revenue through advanced features like upselling and digital tipping. One of its standout benefits is the contactless check-in process, which significantly reduces wait times, thereby increasing guest satisfaction. The platform also offers secure credit card authorization and industry-leading fraud prevention, ensuring a seamless and safe transaction experience.
Canary Messages facilitates direct communication with guests via automated and broadcast messaging, allowing hotel staff to efficiently address guest needs and improve overall service quality. Its modular offerings provide the flexibility to choose solutions that best fit your hotel's requirements, from large chains to independent properties. Moreover, its PCI Level I compliance ensures the highest level of data security.
By integrating seamlessly with existing Property Management Systems (PMS), Canary Messages supports a smooth transition and enhanced operational capacity without causing disruptions. This enables your front desk and concierge team to save valuable time and focus more on delivering exceptional guest experiences.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Canary Technologies products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Canary Technologies Reviews Analyzed: 410
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Canary Technologies Expert Recommendations Analyzed: 34
Read expert recommendationsDescription provided by Canary Technologies
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Canary Technologies's Provided Description:
"Easily communicate with hotel guests at scale. Canary Messages enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages."
FAQs
Capabilities
Send Direct or Automated Messages
Send Direct or Automated Messages
Send personalized direct or broadcast messages to your guests at any point in their journey — pre-arrival, check-in, in-stay, checkout, and post-stay
AI Responses
AI Responses
Allow Canary Messaging to respond for you. Canary’s artificial intelligence responds to the most common questions, so your team can just focus on providing top-notch, personalized service.
No App Download Required
No App Download Required
Your guests don’t want another app. Increase adoption by 3-5x by keeping it app-less with Canary Messaging.
Automatic Translations
Automatic Translations
Seamlessly speak the same language as your guests, regardless of the languages you or they use. Canary automatically recognizes your guests’ native language, translating it into your default language for easy comprehension. When you respond, Canary's magic continues, translating your message back into their language for seamless communication.
WhatsApp Integration
WhatsApp Integration
Connect with WhatsApp users seamlessly through Canary's messaging integration. Guests can stay on their preferred platform, while you stay organized with a convenient conversation history. Manage multiple conversations effortlessly from a single dashboard
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Canary Guest App
Hotel Guest Apps
Your customized and branded Guest App built for the modern guest. No app download required and integrates seamlessly into your PMS.
Dynamic Upsells
Upselling Software
Intelligently offer upsells to your guests throughout their journey. Upsells can be bought from the time of booking all the way through checkout and results in thousands of dollars of new revenue a week for your property.
Canary AI
Guest Messaging Software
Canary AI powers the most robust hospitality generative AI platform that is used by the largest brands in the world. Save time and provide better guest experiences with Canary AI.
Canary Check-In
Contactless Check-in
Seamlessly check-in your guests without exchanging credit cards, IDs or registration forms. Hotels that implement Contactless Check-In from Canary have higher guest satisfaction, lower front desk costs, and make more revenue from add-ons and upsells. Canary integrates with all major Property Management Systems, and setup takes just 20 minutes.
Canary Concierge
Concierge Software
Canary Concierge enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.
Canary Technologies Reviews Summary
Ease of Use
4.9/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Canary Messages is the #1 most trending product in the Guest Messaging Software category (out of 85) and the #18 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCanary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Canary Technologies as the #1 Guest Messaging Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Canary Technologies Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Canary Technologies Case Studies
How Hotel Camiral Digitized the Guest Journey and Unlocked $33k in Upsells in 4 Months
Caldes de Malavella (Spain)
How Elements of Byron Achieved AUD 250,000+ in Upsells & Transformed Guest Arrivals
Byron Bay (Australia)
How Casa Faena Delights Guests and Drives 55% More Upsells with Canary
Miami Beach (United States)
Fewer Calls, Better Service: Canary AI at The Pines Resort
Bass Lake (United States)
Elevating the Swiss Resort Experience with Canary and Protel
Grindelwald (Switzerland)
How Hotel Le Pashmina Enhanced Luxury Hospitality with Canary’s Digital Guest Journey
ValThorens (France)
AI Brings Modern Guest Communication to a Historic Resort
Stowe (United States)
Canary Transformed the Guest Journey at Gila River Resorts & Casinos—Here's How
Chandler (United States)
Crowne Plaza Upgrades to Canary for Better Guest Engagement and 40% Less Admin Work
Perth (Australia)
How Digital Tipping Decreases Staff Turnover by 75% at Linchris
Plymouth (United States)
How Dream Inn Santa Cruz Drives Revenue and Keeps Guests Informed with Digital Compendium
Santa Cruz (United States)
Reduced Staff Turnover, Improved Guest Service: Digital Tipping at Hyatt Place Durham Southpoint
Durham (United States)
How Best Western Coral Hills Increased Revenue and Drove 2x More Google Reviews with Canary
St. George (United States)
84% Fewer Chargebacks & Faster Check-ins: How Best Western Plus Truckee-Tahoe Transformed Guest Experience with Canary
Truckee (United States)
How Hotel 1620 Plymouth Harbor Streamlined Operations and Increased Revenue with Canary
Plymouth (United States)
How Surfside Hotel and Suites Increased Guest and Staff Satisfaction Through Canary’s Guest Management System
Provincetown (United States)
How the LINE SF Improved Guest Experience and Efficiency with AI Guest Messaging
San Francisco (United States)
Inside the AI-Powered Guest Experience Transformation at an Orlando Holiday Inn
Orlando (United States)
How the Residence Inn Rehoboth Beach Increased Staff Tips by 5X
Rehoboth Beach (United States)
Greener Check-Ins, Happier Guests: Mr. C. Coconut Grove's Sustainability Transformation with Tablet Registration
Miami (United States)
How a Marriott SpringHill Suites Improved Guest Service, Increased Tips and Boosted Staff Morale with Canary Digital Tipping
Kissimmee (United States)
How the Best Western Cocoa Beach Hotel & Suites Covered Their Upsell Costs Within Three Months
Cocoa Beach (United States)
How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping
FenwickIsland (United States)
How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary
Bend (United States)
How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary
FenwickIsland (United States)
How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes
Banff (Canada)
How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary
San Francisco (United States)
How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay
Accord (United States)
How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property
Boston (United States)
How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations
Capri (Italy)
How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary
Saskatoon (Canada)
How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating
Kihei (United States)
How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary
(United Kingdom)
How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary
Whistler (Canada)
How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping
Hyannis (United States)
How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary
Anaheim (United States)
How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution
Eagar (United States)
How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary
San Clemente (United States)
How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time
Seattle (United States)
Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience
Seattle (United States)
How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary
Seattle (United States)
How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue
London (United Kingdom)
How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies
Las Vegas (United States)
How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program
Litchfield Park (United States)
How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant
Whitehorse (Canada)
How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary
Greensboro (United States)
Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In
Los Angeles (United States)
How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency
Monastir (Tunisia)
How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary
Richmond (United States)
References
"We had another message solution before we switched to Canary. We switched providers since Canary could easily integrate with our PMS and has a number of really useful features."
Bailey O’Neil
Front Desk Manager @
The Coeur d'Alene Golf & Spa Resort
"Canary does the work for you when it comes to any extra revenues. Whether it’s upsells, early check-in’s, late-checkout’s, etc. by streamlining the communication between the guest and property."
Ryan McGhee
General Manager @
Fifty Hotel & Suites by Affinia
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities."
Vaughn Davis
General Manager @
Dream Hollywood, By Hyatt
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities"
Vaughn Davis
General Manager @
Dream Hollywood, By Hyatt
"Canary helps us compete in this high-tech environment by getting of the antiquated paper auth forms."
Lacey Lamm
General Manager @
Cambria hotel & suites Minneapolis Maple Grove
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities"
Vaughn Davis
General Manager @
Dream Hollywood, By Hyatt
"It’s the Canary link that convinced Amex we were good with charging the guest the $14K!!! Canary is future-thinking and brings data-centric insights into our portfolio like never before."
Sue Russ DePascale
Vice President of Finance @
Pinnacle Management
Featured Customers
More Products by Canary Technologies
Hotelier Rating
Looking for specific info?
10
Love the updates!
Front Desk Agent from 100 to 199 room in Louisville (United States)
Verified
5 months ago
I absolutely love the updates to the new software, the check in process is SO easy and I love the real time messaging. I am also loving that about 80% for bookings come with the charges pre authorized already instead of having to do the manually in the folio. Way to go guys, this was an amazing update.
United States
United States
Front Desk Agent
Large Hotel
10
Useful tool to communicate efficiently with guests over messaging & to recieve pre- registrations which cut check-in time down.
Guest Service Agent from 100 to 199 room Branded Hotel in Toronto (Canada)
Verified
5 months ago
The AI feature is the aspect I find most valuable. The ability to turn the AI on or off as needed makes it especially effective, allowing it to be used when additional support is required. This feature works in collaboration with the Front Desk to better assist guests. When Front Desk staff are unable to respond immediately, the AI steps in...
Canada
Canada
Guest Service Agent
Large Hotel
9
A valuable tool for guest messaging and operations
General Manager from 10 to 24 room Bed & Breakfast & Inn in Banff (Canada)
Verified
5 months ago
• I really value Canary’s guest messaging functionality. It has significantly improved how we communicate with guests before arrival, during their stay, and after departure. Being able to message guests directly via SMS or WhatsApp without requiring them to download an app has reduced front desk congestion and made communication feel more s...
Canada
Canada
General Manager
Small Hotel
10
It was wonderful
Front desk agent from 50-74 room Bed & Breakfast & Inn in Hattiesburg (United States)
Verified
5 months ago
The Easy check-in the ability to do upsells like pet fees or late checkouts and to be able to message guests.
United States
United States
Front desk agent
Mid-Sized Hotel
10
Super Easy And Great Use!
Front desk from 100 to 199 room Branded Hotel in Milwaukee (United States)
Verified
5 months ago
Canary is an easy use for hotel business and great use to keep us in contact with the guests needs and concerns.
United States
United States
Front desk
Large Hotel
10
Message feature is great!
Front Desk from 50-74 room Boutique in Miami (United States)
Verified
5 months ago
I like the message feature, it allows a quick and easy way to communicate with the guests without having to call them.
United States
United States
Front Desk
Mid-Sized Hotel
8
Canary Review
Front Desk Manager from 100 to 199 room Boutique in Long Beach (United States)
Verified
5 months ago
I like how we can talk to guest with text. It's much faster and more time efficient. We can communicate with more guest at one time than talking over phone.
United States
United States
Front Desk Manager
Large Hotel
8
A reliable and modern solution for improving guest experience and front desk efficiency
Maintenance Helper/Housekeeping Supervisor/Front Desk Agent(For a period)) from 50-74 room Branded Hotel in Carlyle (Canada)
Verified
5 months ago
The contactless check-in process is simple and intuitive for guests, which reduces wait times at the front desk.
Guest messaging allows staff to respond efficiently without constant phone calls, improving communication clarity.
Canada
Canada
Maintenance Helper/Housekeeping Supervisor/Front Desk Agent(For a period))
Mid-Sized Hotel
9
Secure credit card authorizations with ease of access
Front desk agent from 100 to 199 room Boutique in Long Beach (United States)
Verified
5 months ago
Convenience with contacting guests and having reliable service. makes our guest pre check in process smoother and easier. guests are given more options to contact and request amenities.
United States
United States
Front desk agent
Large Hotel
10
I love my staff and guests. Tons of cool stories and experiences
Front Desk from 50-74 room Branded Hotel in Ashland (United States)
Verified
5 months ago
The smiles and cool stories we hear form our guests. Love to hear that their stay was amazing and that staff were nice etc .
United States
United States
Front Desk
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Provides for an End to End Guest Journey experience which is different to other vendors. The easy of deployment and onboarding is flexible and adaptable to a variey of properties. Each of the modules can be selected and deployed as the property progresses during the digital transformation.
Showing all answers to: "What does this product or service do well?"
Provides for an End to End Guest Journey experience which is different to other vendors. The easy of deployment and onboarding is flexible and adaptable to a variey of properties. Each of the modules can be selected and deployed as the property progresses during the digital transformation.
Canary is a highly innovative solution that helps hoteliers streamline operations, increase revenue and enhance the guest experience by automating processes and leveraging AI.
It is also a very dynamic, fast-growing company, continuously releasing new and smarter features.
Canary makes everyday guest relations so much easier to the hotels. The segments which can take time and sometimes be frustrating, as well as repetitive tasks are automated and their advantages are easy to explain.
Canary Technologies delivers an elegant, reliable, and scalable suite of guest experience tools that solve real operational pain points for hotels. The platform stands out for its intuitive user interface, seamless integrations with PMS systems, and the tangible revenue uplift achieved through contactless check-in, upselling, and digital tipping. It enables hotels to modernize guest touchpoints while reducing friction for both staff and guests.
All of these modules make it so much easier and faster for the guest to communicate with the hotel. Late check outs become easier for the guest whilst bringing upselling revenues for the property. Tipping becomes so much easier for guests specially when travelling to a foreign country.
Question:
What differentiates this product or service from the competition?
Answer:
The team behind the product and each module is industry leading. Canary has listed to the customer and developed a suite of modules which are can migrate leagcy options and on-board staff quickly. This enables Hoteliers to better engage guests.
Showing all answers to: "What differentiates this product or service from the competition?"
The team behind the product and each module is industry leading. Canary has listed to the customer and developed a suite of modules which are can migrate leagcy options and on-board staff quickly. This enables Hoteliers to better engage guests.
The first key differentiator I would highlight is usability: the solution is very easy to use, even for non tech-savvy users. This makes a real difference not only on the guest side, but also for hoteliers, especially when it comes to change management across the organization.
The second one is the breadth of the product portfolio, which covers the entire guest journey, from the first guest touchpoints across hotel’s digital channels to post-stay phase.
Canary is already a well known name in the Hospitality industry. The innovations that Canary brought to the market have become a standard in the meantime and that is what really makes Canary unique. Their proactive approach and innovations make Canary an industry leader, not a follower.
Unlike fragmented or legacy solutions, Canary offers a unified ecosystem that covers the entire guest journey—from pre-arrival verification to in-stay communication and post-stay engagement. Its rapid implementation process, strong security standards, and measurable ROI make it a top choice for hoteliers. The company’s customer success and support teams are also exceptional, ensuring hotels extract full value from every product module.
It's a complete solution for guest management with a fantastic AI to support the same. It gives a property the possibility to look at the total solution and in case any property would like it can pick and choose from an Ala carte menu of offerings.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
You can significantly improve your guest engagement using this product from arrival to departure and post stay. Guest Interaction is streamlined and every call is answered in a timely manner and managed promptly.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
You can significantly improve your guest engagement using this product from arrival to departure and post stay. Guest Interaction is streamlined and every call is answered in a timely manner and managed promptly.
I would suggest booking a demo and piloting the solution by starting with 2–3 modules, allowing the team to test the platform in a controlled and pragmatic way.
This approach makes it possible to quickly assess the strong return on investment, particularly in terms of increased upsell performance, improved conversion opportunities and significant operational efficiency gains through time savings and process automation across the organization.
The beauty of Canary is that it is so easy to explain. Our clients have a chance to see its advantages and project the ROI right away. Our advice for the customers is to get at least a free trial, and for now no clients have quit using Canary after the trial period.
Start with one or two modules such as Contactless Check-In or Upselling to quickly realize ROI, then expand into the broader suite. Canary’s modular approach makes scaling easy, and the guest experience improvements are immediate and measurable. It’s an ideal solution for hotel groups seeking both operational efficiency and elevated guest satisfaction.
If managing guest expectations for great service and staff burn out due to constant pressure are realities you are facing, Canary with its AI capabilities is the ideal solution. CX improves substantially and teams have more time to attend to guests.
Recommended by
Silvio Reale
Lead Advisor
@
GAIN
Emilio Zappalà
CEO
@
Best Hotel Tech
Andrija Rađenović
Sales Director
@
Montora
Vincent Somsen
Advisor
@
GAIN
Kamal Bhatia
CEO
@
Wide Computer Systems
Silvio Reale
Lead Advisor
@
GAIN
Emilio Zappalà
CEO
@
Best Hotel Tech
Andrija Rađenović
Sales Director
@
Montora
Vincent Somsen
Advisor
@
GAIN
Kamal Bhatia
CEO
@
Wide Computer Systems
Damien Cazabonne
Senior Manager Marketplace Partners
@
Mews
Pritesh Patel
Director of Product Integration
@
Actabl
Alasdair Fawcett
Partner Director and Ecosystem Operations
@
SiteMinder
Matt Lanzano
Growth Manager
@
Nowsta
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro
Ines Santos
Head Europe
@
FLEXIPASS
Stewart Black
Customer Success Manager
@
SkyTouch Technology
Fabricio Titiro
Director of Partnerships
@
Oracle Hospitality
Damien Cazabonne
Partner Sales Manager
@
Mews
Alliyah Gergovska
BD Hospitality Products
@
Bizgate
Audrey MacRae
VP
@
Maestro PMS
David Andersen
Purchaser
@
Samhandel
Melanie Staub
CEO & Founder
@
Hotel Boost AG
Rodrigo Perez Garofalo
CMO
@
Zerf
Jaime Rivera
Partner Manager
@
Mews
Lorna McGinnis
Marketing Assistant
@
WebRezPro
Dana Kwak
Production & Writing Specialist
@
WebRezPro
Jory Garcia
Regional Director
@
Flexkeeping
Denis Wolters
Digital Marketing Manager
@
Planet
Brendon Granger
Chief Experience Officer
@
Technology4Hotels
Andrada Paraschiv
VP Hospitality
@
Beekeeper
Alexander Shalan
Senior Partnerships Manager
@
Adyen
Yumiko Pagnoux
Partner Associate
@
Mews
Johnny Morin
Director Of Strategic Alliances
@
Visual Matrix PMS
Darlene Blankenship
Director of Membership
@
Select Registry
Marcy Albert
Vice President of Sales
@
OpenKey
Mohamad Masri
Managing Director
@
BizGate Consultancies
Nikita Johnston
Marketing Manager
@
HiRUM
Martin Slack
Senior Implementation Specialist
@
Hospitality Impact
Walter Krause
IT
@
MICROS
Noureldean Barakat
Account Manager
@
BizGate Marketing & Consultancies
Luise Elenz
Digital Sales
@
FLEXIPASS
Teresa Alves
Product Manager
@
Planet (protel Cloud PMS)
Zoltan Molnar
Sales and Business Development
@
Flexkeeping
Mark Kelly
Solutions and Partner Integration Consultant
@
Maestro
Kriska Kay Francisco
Marketing & Customer Relations
@
FLEXIPASS
sarah Shafer
Customer Success Manager
@
SkyTouch Technology
Haley Eder
Customer Success Manager
@
SkyTouch Technology
Bayan Kamal
Client Success Specialist
@
BizGate
Nawal El Mourad
Event Marketing Coordinator
@
BizGate
Nixie Ylagan
Sales Manager
@
OpenKey
Michael Osgood
Vice President
@
Preferred Travel Group
David Sawers
CEO
@
HiRUM Software Solutions
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News
Canary Technologies
2 months ago
Canary Technologies Named Best Digital Tipping Solution in 2026 HotelTechAwards
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2 months ago
Hotel AI Adoption Surges with 82% Expanding Use in 2026
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2 months ago
Canary Technologies Named Best AI Guest Messaging Platform in 2026 HotelTechAwards
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2 months ago
Canary Technologies Introduces F&B Mobile Ordering to Boost Hotel Revenue
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2 months ago
Canary Technologies Launches First-of-Its-Kind Hospitality AI Agent Studio
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3 months ago
Regency Hotel Management Elevates Guest Engagement at Scale with Canary Technologies
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3 months ago
Canary Technologies Adds Industry Veteran Jeff Thoman to Fuel Enterprise Momentum
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3 months ago
Omni Hotels & Resorts Modernizes Guest Engagement With Canary Technologies
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3 months ago
Canary Technologies Expands Mobile Key Capabilities With Acquisition of OpenKey
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4 months ago
Castle Resorts & Hotels Brings Digital-First Experiences to Guests with Canary
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4 months ago
Canary’s AI Voice Recognized as Best Hospitality Solution by HotelTechReport
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4 months ago
HotelTechAwards Names Canary Technologies the Best Guest Experience System
Canary Technologies
5 months ago
deLuna Hotels Taps Canary Technologies for Seamless Stays
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5 months ago
Canary and Wyndham Roll Out AI Voice Globally
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6 months ago
Bespoke Hotels Selects Canary Technologies to Enhance the Digital Guest Journey
Canary Technologies
6 months ago
Embergrove Hospitality Group Selects Canary to Modernize the Guest Journey
Canary Technologies
6 months ago
Canary Technologies Wins American Hotel & Lodging Association Tech Acceleration Award
Canary Technologies
7 months ago
How Hotel Camiral Digitized the Guest Journey and Unlocked $33k in Upsells in 4 Months
Canary Technologies
7 months ago
How Elements of Byron Achieved AUD 250,000+ in Upsells & Transformed Guest Arrivals
Canary Technologies
7 months ago
Mehr Consultancy Selects Canary to Elevate Guest Service and Drive Revenue
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7 months ago
McMenamins Selects Canary Technologies as Its Guest Management System
Canary Technologies
7 months ago
Canary Technologies Launches AI-Powered Sales & Catering Payments Hub for Hotels
Canary Technologies
7 months ago
Arlo Hotels Elevates the Guest Journey with Canary Technologies
Canary Technologies
7 months ago
How Casa Faena Delights Guests and Drives 55% More Upsells with Canary
Canary Technologies
7 months ago
Fewer Calls, Better Service: Canary AI at The Pines Resort
Canary Technologies
7 months ago
Elevating the Swiss Resort Experience with Canary and Protel
Canary Technologies
7 months ago
How Hotel Le Pashmina Enhanced Luxury Hospitality with Canary’s Digital Guest Journey
Canary Technologies
7 months ago
AI Brings Modern Guest Communication to a Historic Resort
Canary Technologies
7 months ago
Canary Transformed the Guest Journey at Gila River Resorts & Casinos—Here's How
Canary Technologies
7 months ago
Crowne Plaza Upgrades to Canary for Better Guest Engagement and 40% Less Admin Work
Canary Technologies
7 months ago
How Digital Tipping Decreases Staff Turnover by 75% at Linchris
Canary Technologies
7 months ago
How Dream Inn Santa Cruz Drives Revenue and Keeps Guests Informed with Digital Compendium
Canary Technologies
7 months ago
Reduced Staff Turnover, Improved Guest Service: Digital Tipping at Hyatt Place Durham Southpoint
Canary Technologies
7 months ago
Brøchner Hotels Elevates Boutique Hospitality with Canary Technologies
Canary Technologies
8 months ago
Hospitality Associates Selects Canary Technologies for AI Guest Messaging
Canary Technologies
8 months ago
Proper Hospitality Selects Canary Technologies to Modernize the Guest Journey
Canary Technologies
8 months ago
Canary Technologies Marks Housekeeping Week with Over 3X Growth in Digital Tips to Hotel Staff
Canary Technologies
10 months ago
Navigating AI: Emerging Trends in Hospitality
Canary Technologies
11 months ago
Canary Technologies Raises $80M to Solidify Its Position as the Hospitality AI Leader and Accelerate Global Reach
Canary Technologies
1 year ago
Canary Technologies Named Guest Engagement Solution of the Year
Canary Technologies
1 year ago
Aimbridge Hospitality Selects Canary Technologies for Digital Tipping
Canary Technologies
1 year ago
Canary Technologies Unveils the First End-To-End AI Voice Platform Built for Hospitality
Canary Technologies
1 year ago
New Study Finds 73% of Hoteliers Believe AI Will Transform Hospitality
Canary Technologies
1 year ago
Canary Technologies Sweeps 2025 HotelTechAwards With 8 Wins
Canary Technologies
1 year ago
Guldsmeden Hotels Chooses Canary Technologies to Transform the Digital Guest Journey
Canary Technologies
1 year ago
Canary Technologies Named to the 2024 Deloitte Technology Fast 500™
Canary Technologies
1 year ago
How Best Western Coral Hills Increased Revenue and Drove 2x More Google Reviews with Canary
Canary Technologies
1 year ago
84% Fewer Chargebacks & Faster Check-ins: How Best Western Plus Truckee-Tahoe Transformed Guest Experience with Canary
Canary Technologies
1 year ago
How Hotel 1620 Plymouth Harbor Streamlined Operations and Increased Revenue with Canary
Canary Technologies
1 year ago
How Surfside Hotel and Suites Increased Guest and Staff Satisfaction Through Canary’s Guest Management System
Canary Technologies
1 year ago
Canary Technologies Enhances Guest Management System with Next-Generation Digital Compendium
Canary Technologies
1 year ago
How the LINE SF Improved Guest Experience and Efficiency with AI Guest Messaging
Canary Technologies
1 year ago
Inside the AI-Powered Guest Experience Transformation at an Orlando Holiday Inn
Canary Technologies
1 year ago
How the Residence Inn Rehoboth Beach Increased Staff Tips by 5X
Canary Technologies
1 year ago
Greener Check-Ins, Happier Guests: Mr. C. Coconut Grove's Sustainability Transformation with Tablet Registration
Canary Technologies
1 year ago
How a Marriott SpringHill Suites Improved Guest Service, Increased Tips and Boosted Staff Morale with Canary Digital Tipping
Canary Technologies
1 year ago
How the Best Western Cocoa Beach Hotel & Suites Covered Their Upsell Costs Within Three Months
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1 year ago
BWH℠ Hotels Selects Canary Technologies to Power its AI-Driven Guest Engagement Platform
Canary Technologies
1 year ago
TUI Hotels & Resorts Taps Canary Technologies to Power its Digital Guest Journey
Canary Technologies
1 year ago
Canary Technologies Raises $50M to Accelerate AI Guest Technology in Hospitality
Canary Technologies
2 years ago
IHG Hotels & Resorts Selects Canary Technologies as an Approved Vendor for Digital Tipping
Canary Technologies
2 years ago
Canary Technologies Named #1 Guest Experience Platform & Winner of 8 Awards at 2024 HotelTechAwards
Canary Technologies
2 years ago
Canary Technologies & Maestro Partner To Bring Digital Guest Management Solutions to Hoteliers
Canary Technologies
2 years ago
Conferma Pay and Canary Technologies Remove the Barriers to Hotel Virtual Payment
Canary Technologies
2 years ago
Select Registry Chooses Canary Technologies as a Preferred Guest Management System For Its Network of Craft Lodging Properties
Canary Technologies
2 years ago
How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping
Canary Technologies
2 years ago
How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary
Canary Technologies
2 years ago
How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary
Canary Technologies
2 years ago
How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes
Canary Technologies
2 years ago
How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary
Canary Technologies
2 years ago
How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay
Canary Technologies
2 years ago
How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property
Canary Technologies
2 years ago
How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations
Canary Technologies
2 years ago
How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary
Canary Technologies
2 years ago
How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating
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2 years ago
Canary Technologies to Power Wyndham's New AI-Enabled Guest Engagement Platform
Canary Technologies
2 years ago
How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary
Canary Technologies
2 years ago
How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary
Canary Technologies
2 years ago
How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping
Canary Technologies
2 years ago
Wyndham Elevates the Hotel Ownership Experience, Launches New Owner and Guest Engagement Platforms
Canary Technologies
3 years ago
Amadeus Partners with Canary Technologies to Make Strategic Expansion in the Hospitality Sector
Canary Technologies
3 years ago
Canary Flies High as Fast Company’s Most Innovative Hotel Technology Company of 2023
Canary Technologies
3 years ago
Canary Technologies' Survey Finds Wide Discrepancies In National Hotel Tipping Habits
Canary Technologies
3 years ago
How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary
Canary Technologies
3 years ago
How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution
Canary Technologies
3 years ago
How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary
Canary Technologies
3 years ago
How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time
Canary Technologies
3 years ago
Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience
Canary Technologies
3 years ago
How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary
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3 years ago
How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue
Canary Technologies
3 years ago
How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies
Canary Technologies
3 years ago
Canary Technologies Raises $30M In Series B Funding To Accelerate the Modernization of Guest Facing Technologies At Hotels Around the Globe
Canary Technologies
3 years ago
How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program
Canary Technologies
3 years ago
How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant
Canary Technologies
3 years ago
How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary
Canary Technologies
4 years ago
Canary Adds Digital Tipping to Its End-to-End Guest Management Solution To Help Hoteliers Retain Employees Amid Historic Staffing Crisis
Canary Technologies
4 years ago
Curator Hotel and Resort Collection Selects Canary Technologies as a Preferred Vendor for Digital Credit-Card Authorizations
Canary Technologies
4 years ago
Canary Technologies Raises $15 Million to Modernize the Hotel Tech Stack, Accelerate Growth and Global Market Penetration
Canary Technologies
4 years ago
Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In
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5 years ago
How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency
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5 years ago
How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary
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