Canary Messages

Ranked 10 (out of 57) in Guest Messaging Software

Guest Messaging Software

Easily communicate with hotel guests at scale

Ratings Snapshot

Certificate of Excellence
Read 17 reviews
98%
Recommend
HTR Score icon
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #10 out of 57 in Guest Messaging Software

Ease of Use
5.0/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

Canary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Branded Hotels 7 verified reviews
    100%
  • Luxury Hotels 3 verified reviews
    100%
  • Motels 2 verified reviews
    100%
  • Boutiques 2 verified reviews
    85%
  • Extended Stay & Serviced Apartments 1 verified reviews
    100%
  • Resorts 1 verified reviews
    100%
  • Limited Service & Budget Hotels 1 verified reviews
    100%

Canary Messages Overview

Canary Messages Overview

Canary Messages enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.

About Canary Technologies View website

Founded in 2016 | Headquarters in San Francisco United States | 55 employees

Our mission is to help hoteliers thrive through innovative software solutions. Our flagship products include contactless check-in and digital authorizations. T...

Other Products by Canary Technologies

1/2

Integrates with

Canary Technologies doesn’t have any verified integrations. Check back later for new Canary Technologies integrations.

What customers love about Canary Messages

Like 98% recommend

Sales Admin. Asst. from Branded Hotels

The credit card authorization link generator is a fast way to help our guests with providing information quickly and confidentially.

Sales Manager from Branded Hotels

I like Canary Link 1st of all it's paperless, fast, secure. Most of my guests feel secure to fill out the canary link. It's very fast, that it makes the process of my work very smooth and efficient. Most hotels still use...

Assistant General Manager from Extended Stay & Serviced Apartments

Canary Technologies is SO easy to use, it is the ONLY Third Party Authorization Website that I will recommend for our guests and others in the community!! Contactless Check in option is my absolute favorite thing to use ...

Manager from Motels

The track ability of thier third party authorization software is great and easy to use. Any issue I ever had was resolved quickly and efficiently

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

As a hospitality Consultant, we had great feedback from hoteliers using Canary Technologies to provide seamless solutions to enhance the guest experience. Giving Hoteliers the opportunity to customise guest stay and use technology for smooth payment options.

by Mohamad Masri (BizGate Consultancies) on May 18, 2022

Question:

What differentiates this product or service from the competition?

Answer:

Easy to integrate and good customer support. They are built with the key focus on solving issues for Hoteliers. With PCI certification they are one of a few hospitality technologies with a high level of security.

by Mohamad Masri (BizGate Consultancies) on May 18, 2022

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

With a very busy space in the hospitality solutions, Canary could provide you with a very easy way to improve the guest experience without investing in hardware or a complicated setup process. The ROI deal is guaranteed.

by Mohamad Masri (BizGate Consultancies) on May 18, 2022

User avatar image
Recommended by

Features

Surveys & Feedback

4/5 features

Compliance & Privacy

4/5 features

Automation

4/5 features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Clients & references

References & testimonials

Testimonial avatar
We had another message solution before we switched to Canary. We switched providers since Canary could easily integrate with our PMS and has a number of really useful features.
Bailey O’Neil Front Desk Manager at the The Coeur d'Alene Resort

Featured partners

Brand image
Brand image
Brand image
Brand image
Brand image
Brand image

Case studies

Profile empty image

Canary Technologies doesn’t have any case studies available

Awards & Certifications

techAwards empty image

Canary Technologies doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • United States of America
  • Canada
  • Egypt
  • Maldives
  • Bahamas

17 Verified Canary Technologies Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

June 10, 2022

Canary Messages Review: Great to have all in one platform

Front Office Manager from Branded Hotels in Maldives (Maldives)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Canery helps prevention of fraud and cyber security, has all the necessary required. also the messaging system is userfriendly. the information needed for check-in with the identification is so important ...

What do you dislike or think could be improved?

it is very user friendly and covers the needs including upselling. furthermore the messaging system helps to pass the information immediately.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

June 10, 2022

Canary Messages Review: The most Seamless Service offered through guest messaging software.

Reservations Agent from Luxury Hotels in Nassau (Bahamas)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I love the fact that we can request guests credit card details through secure links virtually and not have to worry about the risks of fraud or cyber attacks. This is something I appreciate because when i...

What do you dislike or think could be improved?

At this current time, I don't believe anything needs to be approved as I am fairly please with the service that canary has provided thus far!!

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

June 07, 2022

Canary Messages Review: Great for communicating with guests.

Assistant General Manager from Branded Hotels in Yorkton (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy to keep in touch with guests even if they are not checked into the hotel, let's us inform guests when their rooms are ready.

What do you dislike or think could be improved?

I can't think of anything we are pleased with this service and have had no issues and the guests seem to love it!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

June 02, 2022

Canary Messages Review: Canary is for the people!

Sales Manager from Boutiques in Austin (United States of America)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

I enjoy the ease of use. Creating new authorization links is very easy to send and complete as well as look up and link to reservations.

What do you dislike or think could be improved?

Some guests / clients have issues using the link. Certain corp clients are blocked from accessing the link or It not recognizing their corp CC.

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
3

May 13, 2022

Canary Messages Review: A fabulous tool that streamlines so many front desk operations!

General Manager from Branded Hotels in Petaluma (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We love the contactless check-in. It keeps lines and wait times short for our guests. The upsells and messaging functions are also extremely useful and help keep operations running smoothly (and bring in ...

What do you dislike or think could be improved?

The UI can sometimes be confusing, but they are constantly working on improvements. There is not very much I would complain about!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 10, 2022

Canary Messages Review: Easy to use

Concierge from Boutiques in Chicago (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Love the user friendly interface. Nothing to difficult to figure out. Easy to message with clients and get what is needed

What do you dislike or think could be improved?

Some messaging can be repetitive. Feels like steps to achieve what is needed could be minimized. Although I understand the need for added security.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Profile empty

Canary Technologies hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Popular Canary Messages Integrations

Icon plug
Uh oh…looks like Canary Messages doesn’t have any integrations listed.