Canary Messages

Ranked 10 (out of 57) in Guest Messaging Software

Guest Messaging Software

Easily communicate with hotel guests at scale

Ratings Snapshot

Certificate of Excellence

Read 17 reviews

#10 Popularity index

HT SCORE

79 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #10 out of 57 in Guest Messaging Software

Ease of Use

5.0/5

ROI

4.7/5

Implementation

4.7/5

Customer Support

4.8/5

Canary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Canary Messages Overview

Canary Messages enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.

About Canary Technologies View website

Founded in 2016 | Headquarters in San Francisco United States | 55 employees

Our mission is to help hoteliers thrive through innovative software solutions. Our flagship products include contactless check-in and digital authorizations. T...

Other Products by Canary Technologies

1/2

Integrates with

Canary Technologies doesn’t have any verified integrations. Check back later for new Canary Technologies integrations.

What customers love about Canary Messages

98% recommend

Sales Admin. Asst. from Branded Hotels

The credit card authorization link generator is a fast way to help our guests with providing information quickly and confidentially.

Sales Manager from Branded Hotels

I like Canary Link 1st of all it's paperless, fast, secure. Most of my guests feel secure to fill out the canary link. It's very fast, that it makes the process of my work very smooth and efficient. Most hotels still use...

Assistant General Manager from Extended Stay & Serviced Apartments

Canary Technologies is SO easy to use, it is the ONLY Third Party Authorization Website that I will recommend for our guests and others in the community!! Contactless Check in option is my absolute favorite thing to use ...

Manager from Motels

The track ability of thier third party authorization software is great and easy to use. Any issue I ever had was resolved quickly and efficiently

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

As a hospitality Consultant, we had great feedback from hoteliers using Canary Technologies to provide seamless solutions to enhance the guest experience. Giving Hoteliers the opportunity to customise guest stay and use technology for smooth payment options.

by Mohamad Masri (BizGate Consultancies) on May 18, 2022

Question:

What differentiates this product or service from the competition?

Answer:

Easy to integrate and good customer support. They are built with the key focus on solving issues for Hoteliers. With PCI certification they are one of a few hospitality technologies with a high level of security.

by Mohamad Masri (BizGate Consultancies) on May 18, 2022

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

With a very busy space in the hospitality solutions, Canary could provide you with a very easy way to improve the guest experience without investing in hardware or a complicated setup process. The ROI deal is guaranteed.

by Mohamad Masri (BizGate Consultancies) on May 18, 2022

Recommended by

Mohamad Masri Managing Director @ BizGate Consultancies

Are you a consultant or vendor that recommends Canary Technologies? Leave a recommendation

Features

View all (7)

Surveys & Feedback

4/5 features

Messaging Guest Surveys

Compliance & Privacy

4/5 features

Automated Opt-In/Consent Collection
Secured Data Protection

Automation

4/5 features

Message Routing
Automated Replies
Chatbot

Save time: Automate answers to frequent questions

Unified Inbox

4/5 features

Desktop App (non-web based)

Makes the system very easy to use hoteliers do not need to remember to log in every morning and when there is a new message/event they see a notification directly on their computer this way they don't need to check their inbox every 2 min.
Mobile App
Photo Sharing
Team Chat
Mobile Friendly

Multi-Channel

4/5 features

Whatsapp Integration
Facebook Messenger Integration
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.

Other

6/6 features

Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Network security
Threat lifecycle management
Compliance readiness
PCI compliance audit
Penetration testing

Clients & references

We had another message solution before we switched to Canary. We switched providers since Canary could easily integrate with our PMS and has a number of really useful features.

Bailey O’Neil Front Desk Manager at the The Coeur d'Alene Resort