Canary Messages
4.8 (149 REVIEWS)
Brendon, Patrick, Mohamad + 29 more experts recommend Canary Technologies
Read RecommendationsCanary Messages
4.8 (149 REVIEWS)
Ranked 2 (out of 66) in Guest Messaging Software
Easily communicate with hotel guests at scale
96% recommended by 542 hotels
Four Seasons, Ace Hotel, Hilton & 539 others
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, Canary Messages is the #2 most trending product in the Guest Messaging Software category (out of 66) and the #36 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCanary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
Send Direct or Automated Messages
AI Responses
Features
Unified Inbox
Multi-Channel
Automation
Upselling & Ancillaries
Task & Request Management
Surveys & Feedback
Reporting & Analytics
Compliance & Privacy
Digital Registration & Check-in
Pre-Stay
In-Stay & Post Stay
Back-Office
Artificial Intelligence
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Success Stories
How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary
Winnipeg (Canada)
How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution
Stony Plain (Canada)
How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary
San Clemente (United States of America)
How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time
Seattle (United States of America)
Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience
Seattle (United States of America)
How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary
Seattle (United States of America)
How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue
(United Kingdom)
How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies
New York (United States of America)
How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program
Litchfield Park (United States of America)
How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant
Whitehorse (Canada)
How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary
Greensboro (United States of America)
Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In
Los Angeles (United States of America)
How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary
Saskatoon (Canada)
How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency
Mérida (Mexico)
How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary
Richmond (United States of America)
How The Mandolay Hotel Modernized It Operations & Guest Experience With Canary
(United Kingdom)
How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating
Kihei (United States of America)
References
"We had another message solution before we switched to Canary. We switched providers since Canary could easily integrate with our PMS and has a number of really useful features."
"Canary does the work for you when it comes to any extra revenues. Whether it’s upsells, early check-in’s, late-checkout’s, etc. by streamlining the communication between the guest and property."
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities."
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities"
"Canary helps us compete in this high-tech environment by getting of the antiquated paper auth forms."
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities"
"It’s the Canary link that convinced Amex we were good with charging the guest the $14K!!! Canary is future-thinking and brings data-centric insights into our portfolio like never before."
Featured Customers
Popularity by Segment
Size
297 | Large (75-199 room)
191 | X-Large (200+ room)
148 | Medium (25-74 room)
11 | Small (10-24 room)
4 | X-Small (1-9 room)
Type
245 | Branded Hotels
204 | Luxury Hotels
191 | Boutiques
139 | Bed & Breakfast & Inns
134 | Resorts
72 | Limited Service & Budget Hotels
49 | City Center Hotels
43 | Airport/Conference Hotels
30 | Motels
23 | Hostels
14 | Vacation Rentals & Villas
13 | Casinos
13 | Extended Stay & Serviced Apartments
10 | RV Parks & Campgrounds
Region
629 | North America
15 | Europe
14 | Central America
10 | Asia Pacific
6 | Middle East
5 | South America
4 | Oceania
1 | Africa
Category
417 | Cyber Security & Fraud Prevention
337 | Contactless Check-in
151 | Upselling Software
149 | Guest Messaging Software
27 | Digital Tipping Solutions
More Products by Canary Technologies
149
Reviews
18
Expert Recommendations
Hotelier Rating
Efficient
Front Office Manager from 200 to 499 room Casino in Coarsegold (United States of America)
Alice - Los Angeles
Front Desk from 500+ room Luxury Hotel in Los Angeles (United States of America)
Canary does it all
General Manager from 10 to 24 room Luxury Hotel in Carmel-by-the-Sea (United States of America)
Great system
General Manager from 75-99 room in Canmore (Canada)
Great contactless check in
General Manager from 10 to 24 room Boutique in Banff (Canada)
Sending Contracts and Credit Card Authorization Form Made Easy - Gets me closer to ABC Always Be Closing
Event Sales Manager from 200 to 499 room Boutique in San Francisco (United States of America)
Why aren't you using Canary?
AGM from 75-99 room Resort in Wisconsin Dells (United States of America)
Aspects of Canary that I could not live without now that I've utilized it at work.
Concierge from 100 to 199 room Luxury Hotel in Montecito (United States of America)
Guest Messaging Software - The platform is easy to use and way better for communicating with guests. Upselling Software is really good and contactless is brilliant.
Front Office Manager from 75-99 room City Center Hotel in South Brisbane (Australia)
Canary is easy to use
Night Auditor from 100 to 199 room Casino in Bay St. Louis (United States of America)
Newsfeed
Canary Technologies
2 weeks ago
Wyndham Elevates the Hotel Ownership Experience, Launches New Owner and Guest Engagement Platforms
Canary Technologies
4 months ago
Amadeus Partners with Canary Technologies to Make Strategic Expansion in the Hospitality Sector
Canary Technologies
6 months ago
Canary Flies High as Fast Company’s Most Innovative Hotel Technology Company of 2023
Canary Technologies
6 months ago
Canary Technologies' Survey Finds Wide Discrepancies In National Hotel Tipping Habits
Canary Technologies
9 months ago
How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary
Canary Technologies
9 months ago
How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution
Canary Technologies
9 months ago
How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary
Canary Technologies
9 months ago
How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time
Canary Technologies
9 months ago
Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience
Canary Technologies
9 months ago
How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary
Canary Technologies
9 months ago
How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue
Canary Technologies
9 months ago
How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies
Canary Technologies
11 months ago
Canary Technologies Raises $30M In Series B Funding To Accelerate the Modernization of Guest Facing Technologies At Hotels Around the Globe
Canary Technologies
11 months ago
How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program
Canary Technologies
1 year ago
How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant
Canary Technologies
1 year ago
How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary
Canary Technologies
1 year ago
Canary Adds Digital Tipping to Its End-to-End Guest Management Solution To Help Hoteliers Retain Employees Amid Historic Staffing Crisis
Canary Technologies
1 year ago
Curator Hotel and Resort Collection Selects Canary Technologies as a Preferred Vendor for Digital Credit-Card Authorizations
Canary Technologies
1 year ago
Canary Technologies Raises $15 Million to Modernize the Hotel Tech Stack, Accelerate Growth and Global Market Penetration
Canary Technologies
2 years ago
Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In
Canary Technologies
2 years ago
How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary
Canary Technologies
2 years ago
How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency
Canary Technologies
2 years ago
How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary
Canary Technologies
2 years ago
How The Mandolay Hotel Modernized It Operations & Guest Experience With Canary
Canary Technologies
2 years ago
How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating
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Canary Technologies has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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