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Canary Messages

4.8 (1561 REVIEWS)

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100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Nora Urquiza Carlo Chancelien Natalia Garrido Anjali Arora Emilio Zappalà Silvio Reale

Nora, Carlo, Natalia + 73 more experts recommend Canary Technologies

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Canary Messages

4.8 (1561 REVIEWS)

Ranked 1 (out of 89) in Guest Messaging Software

2026 Winner Hotel Software

Hoteliers voted Canary Technologies as the #1 Guest Messaging Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform

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96% recommended by 2690 hotels

Four Seasons, Ace Hotel, Hilton & 2687 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Canary Technologies’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Canary helps hotels cut front-desk workload by automating pre-arrival, in-stay, and post-stay guest communication, while also driving revenue through upsells and reducing chargebacks with secure digital authorizations. Reviewers praise its contactless check-in and centralized texting, but note recurring issues with AI replies being too fast or inaccurate, PMS sync gaps, and message/notification delays that can hurt guest experience.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Four Seasons, Ace Hotel, Hilton & 2687 others

Read their reviews

Partners say

Industry experts recommend Canary Technologies for its comprehensive, secure, and flexible Guest Management Platform tailored exclusively for the hospitality sector. Unique features include modular offerings that allow hotels to select specific solutions, a high focus on security with PCI Level I compliance, and digital tipping, which is rare in the industry. Experts highlight the system's ability to streamline check-in/check-out processes, reduce fraud, and enhance both guest satisfaction and staff efficiency. Canary's products are highly customizable, supporting both large hotel chains and independent properties seamlessly.

Carlo Chancelien Natalia Garrido Anjali Arora

Carlo, Natalia, Anjali and 49 others

Read their recommendations

What Types of Hotels Canary Technologies is Popular For

Size

28 | X-Small (1-9 room)

233 | Small (10-49 room)

1089 | Mid-Sized (50-99 room)

2373 | Large (100-499 room)

247 | X-Large (500+ room)

Country

3023 | United States

493 | Canada

60 | United Kingdom

47 | Australia

44 | Mexico

22 | Italy

18 | Bahamas

16 | Singapore

12 | Turks and Caicos Islands

10 | Jordan

10 | Spain

8 | Puerto Rico

8 | France

8 | Turkey

7 | India

7 | Malaysia

6 | United Arab Emirates

6 | Portugal

6 | Japan

6 | Ireland

6 | Colombia

5 | China

5 | New Zealand

5 | Philippines

5 | Czech Republic

4 | Austria

4 | Hungary

4 | Bahrain

4 | Kenya

4 | Switzerland

3 | Thailand

3 | Guatemala

3 | Netherlands

3 | Greece

3 | Cayman Islands

3 | Egypt

3 | Costa Rica

3 | Brazil

3 | Antigua and Barbuda

3 | Hong Kong

3 | Qatar

2 | Saudi Arabia

2 | Panama

2 | Maldives

2 | Belgium

1 | Chile

1 | Vietnam

1 | Vanuatu

1 | Malta

1 | South Africa

1 | Tanzania

1 | Germany

1 | Tunisia

1 | Mongolia

1 | Slovakia

1 | Nepal

1 | Oman

1 | Russian Federation

1 | Malawi

1 | Bulgaria

1 | Burkina Faso

Type

2151 | Branded Hotels

1914 | Boutique Hotels

1770 | Bed & Breakfast & Inns

1474 | Luxury Hotels

1446 | Airport/Conference Hotels

1285 | Resorts

1278 | Limited Service & Budget Hotels

1016 | City Center Hotels

389 | Extended Stay & Serviced Apartments

299 | Hostels

232 | Motels

176 | Casinos

80 | RV Parks & Campgrounds

79 | Vacation Rentals & Villas

Region

3560 | North America

142 | Europe

61 | Asia Pacific

53 | Oceania

44 | Central America

33 | Middle East

18 | South America

9 | Africa

Category

1916 | Cyber Security & Fraud Prevention

1575 | Contactless Check-in

1561 | Guest Messaging Software

914 | Upselling Software

633 | Digital Tipping Solutions

207 | Hotel Chatbots

101 | Hotel Keyless Entry Systems

35 | Call Center Software

7 | Mobile Ordering & Room Service

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Canary Technologies Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Guest Messaging Software for Mid-sized Hotels
#1 of 22
Best Guest Messaging Software for Large Hotels
#1 of 17
Best Guest Messaging Software for Enterprise Hotels
#1 of 12

Canary Technologies Guest Messaging Software Rankings

By size
Best Guest Messaging Software for Small Hotels 92% recommended by 96 Small hotels
#2 of 18
Canary Technologies is a top Guest Messaging Software pick among small hotels on HotelTechReport, thanks to its contactless check-in feature that significantly speeds up the arrival process by allowing guests to submit their information in advance. This streamlined communication enhances both guest satisfaction and staff efficiency.
Best Guest Messaging Software for Mid-sized Hotels 96% recommended by 1,059 Mid-sized hotels
#1 of 22
Canary Technologies is a top Guest Messaging Software pick among mid-sized hotels on HotelTechReport, praised for its secure digital credit card authorization feature that simplifies check-in, helping staff handle transactions with confidence. This capability significantly improves operational efficiency for hotels by reducing paperwork and speeding up the arrival process.
Best Guest Messaging Software for Large Hotels 96% recommended by 276 Large hotels
#1 of 17
Canary Technologies is a top Guest Messaging Software pick among large hotels on HotelTechReport, praised for its ability to enhance guest communication and streamline check-ins through features like contactless check-in and automated messages. Hoteliers appreciate how easy it is to manage real-time guest interactions, stating that it "cuts down on check-in time" and improves overall service.
Best Guest Messaging Software for Enterprise Hotels 94% recommended by 87 Enterprise hotels
#1 of 12
Canary Technologies is a top Guest Messaging Software pick among X Large hotels on HotelTechReport, particularly noted for its effective upselling features that allow properties to offer tailored upgrades and additional services before guests arrive, enhancing both revenue and guest satisfaction.
By type
Best Guest Messaging Software for Resorts 96% recommended by 470 Resorts hotels
#1 of 22
Canary Technologies is a top Guest Messaging Software pick among resorts on HotelTechReport, praised for its ability to streamline check-ins through pre-registration, allowing guests to complete forms and authorize payments before arrival. This enhances guest convenience and reduces front desk congestion during peak times.
Best Guest Messaging Software for Other 96% recommended by 154 Other hotels
#1 of 14
Canary Technologies is a top Guest Messaging Software pick among other hotels on HotelTechReport, with its digital check-in feature streamlining arrivals and significantly reducing wait times. The ability for guests to complete pre-arrival tasks, like providing identification and payment details, enhances both guest experience and operational efficiency.
Best Guest Messaging Software for Motels 98% recommended by 100 Motels hotels
#1 of 5
Canary Technologies is a top Guest Messaging Software pick among motels on HotelTechReport for its upsell feature, which helps generate significant additional revenue while enhancing guest experiences. Hotel operators appreciate that upselling is not just about revenue but offers personalized recommendations that feel thoughtful and engaging.
Best Guest Messaging Software for City Center Hotels 96% recommended by 375 City Center Hotels hotels
#1 of 19
Canary Technologies is a top Guest Messaging Software pick among city-center hotels on HotelTechReport for its ability to streamline guest communication through real-time SMS messaging, enhancing satisfaction scores significantly. Hoteliers appreciate that the platform allows quick responses to inquiries while efficiently managing special requests, ensuring guests feel connected and valued throughout their stay.
Best Guest Messaging Software for Casinos 96% recommended by 60 Casinos hotels
#1 of 6
Canary Technologies is a top Guest Messaging Software pick among Casino on HotelTechReport, thanks to its real-time messaging capabilities that enable staff to address guest inquiries quickly, reducing wait times and enhancing satisfaction. This direct communication improves operational efficiency and fosters a more personalized experience.
Best Guest Messaging Software for Branded Hotels 96% recommended by 822 Branded Hotels hotels
#1 of 24
Canary Technologies is a top Guest Messaging Software pick among branded hotels on HotelTechReport for its ability to streamline check-in and enhance communication. The platform's digital check-in feature allows guests to complete registration from their own devices, minimizing wait times and improving arrival experiences, according to hoteliers.
Best Guest Messaging Software for Boutique Hotels 96% recommended by 698 Boutique Hotels hotels
#1 of 24
Canary Technologies is a top Guest Messaging Software pick among boutique hotels on HotelTechReport, praised for its ability to streamline the guest check-in process with features like contactless check-in and secure credit card authorizations. Hoteliers value that guests can upload their ID and payment info before arrival, enabling quicker service at the front desk.
Best Guest Messaging Software for Bed & Breakfast & Inns 96% recommended by 723 Bed & Breakfast & Inns hotels
#1 of 23
Canary Technologies is a top Guest Messaging Software pick among Bed-and-Breakfast operators on HotelTechReport, praised for its seamless mobile check-in feature that allows guests to upload their ID and credit card information ahead of their stay. This accelerates the check-in process, helping staff provide a smoother arrival experience.
Best Guest Messaging Software for Airport/Conference Hotels 96% recommended by 553 Airport/Conference Hotels hotels
#1 of 21
Canary Technologies is a top Guest Messaging Software pick among Conference on HotelTechReport, noted for its robust digital check-in capabilities that reduce wait times and enhance operational efficiency. Hoteliers appreciate how guests can pre-fill their registration information, enabling a "smooth and fast" arrival experience without the stress of long lines.
Best Guest Messaging Software for Limited Service & Budget Hotels 97% recommended by 569 Limited Service & Budget Hotels hotels
#1 of 19
Canary Technologies is a top Guest Messaging Software pick among limited-service budget hotels on HotelTechReport. The platform's digital authorizations significantly reduce chargebacks, providing secure handling of credit cards while streamlining operations and enhancing front desk efficiency.
Best Guest Messaging Software for Extended Stay & Serviced Apartments 98% recommended by 153 Extended Stay & Serviced Apartments hotels
#1 of 12
Canary Technologies is a top Guest Messaging Software pick among Extended-Stay-Serviced-Apartments on HotelTechReport, known for its ability to automate communication, enabling guests to text directly about requests or concerns "before they even arrive." This proactive engagement fosters timely service and enhances overall guest satisfaction.
Best Guest Messaging Software for RV Parks & Campgrounds 92% recommended by 21 RV Parks & Campgrounds hotels
#1 of 5
Canary Technologies is a top Guest Messaging Software pick among Rv-Parks-Campgrounds on HotelTechReport, praised for its ability to streamline guest communication and enhance operational efficiency. Hoteliers highlight how it "makes checking in much smoother," allowing them to focus more on providing valuable area information and improving guest interactions.
Best Guest Messaging Software for Luxury Hotels 96% recommended by 496 Luxury Hotels hotels
#1 of 24
Canary Technologies is a top Guest Messaging Software pick among luxury hotels on HotelTechReport, particularly valued for its contactless check-in feature that streamlines the arrival process and enhances guest satisfaction by allowing guests to bypass the front desk.
Best Guest Messaging Software for Hostels 96% recommended by 101 Hostels hotels
#2 of 8
Canary Technologies is a top Guest Messaging Software pick among hostels on HotelTechReport for its strong upselling performance. The platform's intelligent messaging capabilities allow hotels to send timely upgrade offers and enhance guest communication, driving incremental revenue while freeing staff for other tasks.
Best Guest Messaging Software for Vacation Rentals & Villas 98% recommended by 28 Vacation Rentals & Villas hotels
#3 of 12
Canary Technologies is a top Guest Messaging Software pick among Vacation-Rentals-Villas on HotelTechReport, appreciated for its ability to enable rapid guest communication via text, which has streamlined interactions and improved guest satisfaction. Hoteliers emphasize that “the texting is faster than playing phone tag,” enhancing the overall guest experience.
By region
Best Guest Messaging Software for hotels in Central America 96% recommended by 10 hotels in Central America
#1 of 3
Canary Technologies is a top Guest Messaging Software pick among Central America on HotelTechReport for its ability to streamline guest communication and advance check-in, making arrival smoother and reducing front desk congestion. Hoteliers appreciate that it allows guests to complete check-in with submitted information ahead of time, enhancing efficiency.
Best Guest Messaging Software for hotels in North America 96% recommended by 1,391 hotels in North America
#1 of 19
Canary Technologies is a top Guest Messaging Software pick among mid-sized hotels in North America on HotelTechReport, recognized for making pre-check-ins easier and enhancing guest communication. Hoteliers appreciate how guests can upload credit card information and ID prior to arrival, reducing wait times and ensuring smoother check-ins.
Best Guest Messaging Software for hotels in Oceania 93% recommended by 26 hotels in Oceania
#2 of 4
Canary Technologies is a top Guest Messaging Software pick among Oceania on HotelTechReport for its ability to streamline check-in and reduce paperwork, allowing properties to provide "a fast and more modern hotel experience." This capability enhances daily operations, particularly in mid-sized hotels managing high guest volumes.
Best Guest Messaging Software for hotels in Middle East 95% recommended by 10 hotels in Middle East
#4 of 5
Canary Technologies is a top Guest Messaging Software pick among mid-sized hotels in the Middle East on HotelTechReport, with features like personalized messaging that helps staff connect directly with guests, making communication feel more personal.
Best Guest Messaging Software for hotels in Asia Pacific 93% recommended by 23 hotels in Asia Pacific
#4 of 6
Canary Technologies is a top Guest Messaging Software pick among Asia Pacific on HotelTechReport, thanks to its guest messaging capabilities that enable instant communication and updates, which enhances guest experience and operational efficiency. Hoteliers appreciate how it "opens the communication line between the staff and the guest" to address needs pre-arrival and during their stay.
Best Guest Messaging Software for hotels in Europe 93% recommended by 35 hotels in Europe
#8 of 12
Canary Technologies is a top Guest Messaging Software pick among mid-sized hotels in Europe on HotelTechReport, known for its ability to significantly boost upselling through tailored offers presented at optimal moments. This increases additional revenue while enhancing guest satisfaction with a seamless check-in experience and real-time communication.
By country
Best Guest Messaging Software for hotels in United States 96% recommended by 1,166 hotels in United States
#1 of 19
Canary Technologies is a top Guest Messaging Software pick among United States hotels on HotelTechReport, recognized for its digital registration and mobile check-in features that significantly enhance the arrival experience. Hoteliers appreciate that these tools streamline the check-in process, allowing staff to focus on guest interactions and improving overall satisfaction.
Best Guest Messaging Software for hotels in New Zealand 90% recommended by 5 hotels in New Zealand
#1 of 1
Canary Technologies is a top Guest Messaging Software pick among New Zealand on HotelTechReport for its ability to speed up the check-in process by collecting guest details in advance, eliminating hassle for both staff and guests.
Best Guest Messaging Software for hotels in Canada 96% recommended by 216 hotels in Canada
#1 of 5
Canary Technologies is a top Guest Messaging Software pick among hotels in Canada on HotelTechReport, noted for transforming guest interactions by allowing real-time communication through SMS, which enhances operational efficiency and guest satisfaction. Users appreciate how seamless it is to address inquiries and streamline requests without disrupting the front desk workflow.
Best Guest Messaging Software for hotels in Bahamas 96% recommended by 5 hotels in Bahamas
#1 of 1
Canary Technologies is a top Guest Messaging Software pick among hotels in the Bahamas on HotelTechReport, enabling guests to pre-check in by submitting their information ahead of time, which helps create a "flawless" check-in experience that enhances overall operations.
Best Guest Messaging Software for hotels in Australia 93% recommended by 21 hotels in Australia
#2 of 4
Canary Technologies is a top Guest Messaging Software pick among hotels in Australia on HotelTechReport, thanks to its upselling tool that has driven ancillary revenue by 200%, allowing staff to present personalized offers without pressuring guests.
Best Guest Messaging Software for hotels in Portugal 88% recommended by 6 hotels in Portugal
#3 of 3
Canary Technologies is a top Guest Messaging Software pick among hotels in Portugal on HotelTechReport, enabling properties to significantly boost upsells, achieving over 10,000 euros within the first month by communicating offers to guests pre-arrival.
Best Guest Messaging Software for hotels in Mexico 89% recommended by 9 hotels in Mexico
#3 of 5
Canary Technologies is a top Guest Messaging Software pick among hotels in Mexico on HotelTechReport, credited for making check-in easier for guests with its practical messaging system. Hoteliers appreciate how it allows faster service, enhancing the overall guest experience.
Best Guest Messaging Software for hotels in Italy 95% recommended by 6 hotels in Italy
#5 of 5
Canary Technologies is a top Guest Messaging Software pick among Italy on HotelTechReport, with a standout payment link feature that accelerates guest authorizations and enhances fraud protection. Hoteliers appreciate how this capability allows for smoother payment processes, ultimately improving the guest experience.
Best Guest Messaging Software for hotels in United Kingdom 90% recommended by 8 hotels in United Kingdom
#5 of 8
Canary Technologies is a top Guest Messaging Software pick among hotels in the United Kingdom on HotelTechReport, as its intelligent messaging allows hotels to engage guests precisely when needed, enhancing the guest experience while easing staff workload. The platform supports streamlined check-in and effective upselling, boosting revenue through tailored offers.

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What is Canary Technologies?

Founded in 2016 | Headquarters in San Francisco (United States) | 303 employees
Canary Messages is a robust Guest Management Platform specifically designed for the hospitality industry. It streamlines hotel operations, enhances guest engagement, and helps boost revenue through advanced features like upselling and digital tipping. One of its standout benefits is the contactless check-in process, which significantly reduces wait times, thereby increasing guest satisfaction. The platform also offers secure credit card authorization and industry-leading fraud prevention, ensuring a seamless and safe transaction experience. Canary Messages facilitates direct communication with guests via automated and broadcast messaging, allowing hotel staff to efficiently address guest needs and improve overall service quality. Its modular offerings provide the flexibility to choose solutions that best fit your hotel's requirements, from large chains to independent properties. Moreover, its PCI Level I compliance ensures the highest level of data security. By integrating seamlessly with existing Property Management Systems (PMS), Canary Messages supports a smooth transition and enhanced operational capacity without causing disruptions. This enables your front desk and concierge team to save valuable time and focus more on delivering exceptional guest experiences.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Canary Technologies products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Canary Technologies

FAQs

Capabilities

Send Direct or Automated Messages

AI Responses

No App Download Required

Automatic Translations

WhatsApp Integration

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

INCLUDED

Reputation Management

Reputation Management

INCLUDED

Canary Guest App

Hotel Guest Apps
Your customized and branded Guest App built for the modern guest. No app download required and integrates seamlessly into your PMS.

INCLUDED

Dynamic Upsells

Upselling Software
Intelligently offer upsells to your guests throughout their journey. Upsells can be bought from the time of booking all the way through checkout and results in thousands of dollars of new revenue a week for your property.

INCLUDED

Canary AI

Guest Messaging Software
Canary AI powers the most robust hospitality generative AI platform that is used by the largest brands in the world. Save time and provide better guest experiences with Canary AI.

PREMIUM ADD-ON

Canary Check-In

Contactless Check-in
Seamlessly check-in your guests without exchanging credit cards, IDs or registration forms. Hotels that implement Contactless Check-In from Canary have higher guest satisfaction, lower front desk costs, and make more revenue from add-ons and upsells. Canary integrates with all major Property Management Systems, and setup takes just 20 minutes.

INCLUDED

Canary Concierge

Concierge Software
Canary Concierge enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.

INCLUDED

Canary Technologies Reviews Summary

4.8
Excellent
1561 reviews
Ease of Use
4.9/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Branded Hotels 96% recommended by 842 Branded Hotels
Bed & Breakfast & Inns 96% recommended by 737 Bed & Breakfast & Inns
Boutique Hotels 96% recommended by 706 Boutique Hotels
Limited Service & Budget Hotels 97% recommended by 579 Limited Service & Budget Hotels
Airport/Conference Hotels 96% recommended by 561 Airport/Conference Hotels
Luxury Hotels 96% recommended by 500 Luxury Hotels
Resorts 96% recommended by 474 Resorts
City Center Hotels 96% recommended by 380 City Center Hotels
Extended Stay & Serviced Apartments 98% recommended by 156 Extended Stay & Serviced Apartments
Hostels 96% recommended by 103 Hostels
Motels 98% recommended by 101 Motels
Casinos 96% recommended by 60 Casinos
Vacation Rentals & Villas 98% recommended by 28 Vacation Rentals & Villas
RV Parks & Campgrounds 92% recommended by 21 RV Parks & Campgrounds

Achievements

Trending Product

This vendor's trending score is rising, Canary Messages is the #1 most trending product in the Guest Messaging Software category (out of 89) and the #23 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Canary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Canary Technologies as the #1 Guest Messaging Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Canary Technologies Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Canary Technologies Average Canary Technologies

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66

Success Stories

6

References

10

Featured Customers

Canary Technologies Case Studies

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Yavapai Lodge Eliminates Long Lobby Lines With Canary’s Self-Service Kiosk

Grand Canyon Village (United States)

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How Flanigan’s Resort & Spa Boosted Ancillary Revenue by 57% With Canary’s GMS

Springdale (United States)

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From $5K to $50K: How Williamsburg Lodge Increased Annual Upsell Revenue by 10×

Williamsburg (United States)

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From Long Lines to Warm Welcomes: How Mangia’s Modernized the Guest Journey with Canary

Pollina (Italy)

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How Holiday Inn Paris — Gare de Lyon Bastille Unlocked an Extra €2K in Monthly Revenue

Paris (France)

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Speedy Arrivals, Seamless Stays: How Hotel June Malibu Eliminated Wait Times With Canary’s Mobile Key

Malibu (United States)

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Hotel Covington Increases Average Check Size by 15% With Canary’s F&B Mobile Ordering

Covington (United States)

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Handling 800+ Calls a Month With Canary’s AI Voice at Hotel Zephyr

San Francisco (United States)

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How Beaumier Uses Canary Technologies to Elevate the Guest Experience

Bonnieux (France)

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How Galleria Vik Milano Generated Nearly €35,000 in Annual Upsell Revenue Through an Elevated Guest Experience

Milan (Italy)

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Answering Every Call and Eliminating Lobby Lines at The Gale Miami

Miami (United States)

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A Year of F&B Revenue in Just Two Months: Garden City Hotel’s Success Story With Canary

Garden City (United States)

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Strengthening the Guest Experience: How Bespoke Hotels is Using Canary Across its UK Portfolio

Chipping Campden (United Kingdom)

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How Crowne Plaza Newcastle Captures New Revenue and Scales Guest Communication With Canary

Newcastle upon Tyne (United Kingdom)

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How Point Hotel Saved Nearly 300 Staff Hours in Six Months With Canary

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How Corduroy Inn & Lodge Solved Seasonal Staffing Challenges With Canary’s Self-Service Kiosks

Snowshoe (United States)

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How CIVILIAN Hotel Uses Canary to Eliminate Lobby Lines in a Small Space

New York City (United States)

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How Hotel Camiral Digitized the Guest Journey and Unlocked $33k in Upsells in 4 Months

Caldes de Malavella (Spain)

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How Elements of Byron Achieved AUD 250,000+ in Upsells & Transformed Guest Arrivals

Byron Bay (Australia)

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How Casa Faena Delights Guests and Drives 55% More Upsells with Canary

Miami Beach (United States)

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Fewer Calls, Better Service: Canary AI at The Pines Resort

Bass Lake (United States)

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Elevating the Swiss Resort Experience with Canary and Protel

Grindelwald (Switzerland)

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How Hotel Le Pashmina Enhanced Luxury Hospitality with Canary’s Digital Guest Journey

ValThorens (France)

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AI Brings Modern Guest Communication to a Historic Resort

Stowe (United States)

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Canary Transformed the Guest Journey at Gila River Resorts & Casinos—Here's How

Chandler (United States)

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Crowne Plaza Upgrades to Canary for Better Guest Engagement and 40% Less Admin Work

Perth (Australia)

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How Digital Tipping Decreases Staff Turnover by 75% at Linchris

Plymouth (United States)

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How Dream Inn Santa Cruz Drives Revenue and Keeps Guests Informed with Digital Compendium

Santa Cruz (United States)

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Reduced Staff Turnover, Improved Guest Service: Digital Tipping at Hyatt Place Durham Southpoint

Durham (United States)

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How Best Western Coral Hills Increased Revenue and Drove 2x More Google Reviews with Canary

St. George (United States)

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84% Fewer Chargebacks & Faster Check-ins: How Best Western Plus Truckee-Tahoe Transformed Guest Experience with Canary

Truckee (United States)

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How Hotel 1620 Plymouth Harbor Streamlined Operations and Increased Revenue with Canary

Plymouth (United States)

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How Surfside Hotel and Suites Increased Guest and Staff Satisfaction Through Canary’s Guest Management System

Provincetown (United States)

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How the LINE SF Improved Guest Experience and Efficiency with AI Guest Messaging

San Francisco (United States)

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Inside the AI-Powered Guest Experience Transformation at an Orlando Holiday Inn

Orlando (United States)

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How the Residence Inn Rehoboth Beach Increased Staff Tips by 5X

Rehoboth Beach (United States)

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Greener Check-Ins, Happier Guests: Mr. C. Coconut Grove's Sustainability Transformation with Tablet Registration

Miami (United States)

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How a Marriott SpringHill Suites Improved Guest Service, Increased Tips and Boosted Staff Morale with Canary Digital Tipping

Kissimmee (United States)

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How the Best Western Cocoa Beach Hotel & Suites Covered Their Upsell Costs Within Three Months

Cocoa Beach (United States)

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How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping

FenwickIsland (United States)

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How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary

Bend (United States)

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How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary

FenwickIsland (United States)

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How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes

Banff (Canada)

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How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary

San Francisco (United States)

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How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay

Accord (United States)

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How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property

Boston (United States)

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How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations

Capri (Italy)

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How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

Saskatoon (Canada)

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How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

Kihei (United States)

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How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary

(United Kingdom)

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How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary

Whistler (Canada)

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How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping

Hyannis (United States)

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How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary

MountLaurel (United States)

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How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

Eagar (United States)

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How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

San Clemente (United States)

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How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

Seattle (United States)

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Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

Seattle (United States)

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How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

Seattle (United States)

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How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

London (United Kingdom)

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How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

New York City (United States)

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How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

Litchfield Park (United States)

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How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant

Whitehorse (Canada)

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How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

Greensboro (United States)

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Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In

Los Angeles (United States)

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How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency

Monastir (Tunisia)

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How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

Richmond (United States)

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Looking for specific info?

5

Time-saving guest tools — but navigation and customization need work

Reception Supervisor from 200 to 499 room Airport/Conference Hotel in London (United Kingdom)

Verified
2 days ago
We messaging guests Canary is quick to respond -I like how we can amended answer for future auto responses Live chat feature is helpful and means not all call are directed to the front desk always. What I like most about the product is that it helps streamline my workflow, saving time and making daily tasks more manageable. What I like most...
Country United Kingdom
Reception Supervisor
Large Hotel
Share review
10

Saves paper and makes front desk life easier — AI replies can miss the mark

Front Office Manager from 75-99 room Branded Hotel in Courtenay (Canada)

Verified
3 days ago
Canary has saved us a great deal of paper and made our Front Desk Agents lives much easier with their CC Authorization, Messaging, and Contactless Check-in solutions! Having all this in one place makes it even more convenient. We are really looking forward to participating in the Digital Tipping Solution once it has made it's way up to Cana...
Country Canada
Front Office Manager
Mid-Sized Hotel
Share review
10

Easy guest communication — but check-in needs to be faster

Front Desk Agent from 200 to 499 room Bed & Breakfast & Inn in Milton Keynes (United Kingdom)

Verified
4 days ago
Offers guests an easy way to communicate with the hotel regarding their stay before, during and after. Helps resolve issues before they become complaints.
Country United Kingdom
Front Desk Agent
Large Hotel
Share review
10

Streamlined check-in and messaging — but AI replies can miss the mark

Manager from 75-99 room Branded Hotel in Kingston (Canada)

Verified
4 days ago
The Canary system is well-designed, user friendly system that simplifies upselling, check in, check out, messaging, and payment authorizations for both staff and guests. The check in feature helps streamline arrivals by gathering required information in advance and identifying potential issues with guests details or identification. Messagin...
Country Canada
Manager
Mid-Sized Hotel
Share review
10

Easy tablet check-ins with less waiting and paper

Reception from 200 to 499 room Branded Hotel in London (United Kingdom)

Verified
4 days ago
It is very easy to check in guest with tablet that we use. Less papers left to file. Less time to wait as a guest.
Country United Kingdom
Reception
Large Hotel
Share review
10

Enhancing Guest Experience and Revenue

GM from 100 to 199 room Bed & Breakfast & Inn in Kill Devil Hills (United States)

Verified
4 days ago
Canary has indeed proven to be a valuable tool for enhancing pre-arrival communication and contactless check-in, significantly improving the guest experience. Its features facilitate seamless upselling and revenue generation while providing effective in-house communication and convenient contactless checkout options. The responsiveness of t...
Country United States
GM
Large Hotel
Share review
10

AI answering that really helps the front desk

Front Desk Manager from 100 to 199 room Branded Hotel in Vernon (Canada)

Verified
5 days ago
I love the AI answering system of Canary system, it really helped the front desk a lot in managing incoming calls especially on busy days.
Country Canada
Front Desk Manager
Large Hotel
Share review
10

Online check-in and guest messaging — but ID matching is a concern

Hotel Manager from 200 to 499 room Bed & Breakfast & Inn in Penticton (Canada)

Verified
5 days ago
The guest can message to us especially our front desk clerks cannot answer the phone. The guest can check in online. The guest can request room update when they use Canary.
Country Canada
Hotel Manager
Large Hotel
Share review
10

Organized authorizations and efficient guest messaging — updates could be smoother

Operations Manager from 25-49 room Limited Service & Budget Hotel in Thunder Bay (Canada)

Verified
5 days ago
Canary has been a great tool for our hotel, particularly for managing guest payment authorizations. It helps keep the process organized and makes it easier for our front desk team to handle authorizations as part of our daily operations. Guest messaging is very efficient. Upsells help generate good revenue.
Country Canada
Operations Manager
Small Hotel
Share review
10

Saves a lot of time at arrival — pre-auth and ID upload need work

Front Office Manager from 75-99 room Bed & Breakfast & Inn in Canmore (Canada)

Verified
5 days ago
Online pre check-in, upsell requests and AI messaging systems are amazing and save a lot of time and effort during arrival.
Country Canada
Front Office Manager
Mid-Sized Hotel
Share review
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Canary does a great job in helping streamline the communication with the guest, which tend to be siloed and very disconnected with the guest journey. That helps hotels take action on guests' complaints before they leave property.

by Carlo Chancelien (Snapfix) on October 20, 2026

Question:

What differentiates this product or service from the competition?

Answer:

The way it's integrated with the full stack in operations, makes each touchpoint with the guests more actionable. Most providers offer a solution that needs extra sets of tools to make it work; Canary already takes into account the entire guest journey.

by Carlo Chancelien (Snapfix) on October 20, 2026

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would advise customers to take the time to map it out to your full stack, with API integrations instead of just guest chat features. You will have the full context in communicating with your guests and taking actions on their requests, during their stay.

by Carlo Chancelien (Snapfix) on October 20, 2026

Carlo Chancelien Natalia Garrido Anjali Arora + 49 recommend
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Canary Technologies

1 year ago

Canary Technologies Sweeps 2025 HotelTechAwards With 8 Wins

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Canary Technologies

1 year ago

Guldsmeden Hotels Chooses Canary Technologies to Transform the Digital Guest Journey

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Canary Technologies

1 year ago

Canary Technologies Named to the 2024 Deloitte Technology Fast 500™

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Canary Technologies

1 year ago

How Best Western Coral Hills Increased Revenue and Drove 2x More Google Reviews with Canary

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Canary Technologies

1 year ago

84% Fewer Chargebacks & Faster Check-ins: How Best Western Plus Truckee-Tahoe Transformed Guest Experience with Canary

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Canary Technologies

2 years ago

How Hotel 1620 Plymouth Harbor Streamlined Operations and Increased Revenue with Canary

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Canary Technologies

2 years ago

How Surfside Hotel and Suites Increased Guest and Staff Satisfaction Through Canary’s Guest Management System

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Canary Technologies

2 years ago

Canary Technologies Enhances Guest Management System with Next-Generation Digital Compendium

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Canary Technologies

2 years ago

How the LINE SF Improved Guest Experience and Efficiency with AI Guest Messaging

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Canary Technologies

2 years ago

Inside the AI-Powered Guest Experience Transformation at an Orlando Holiday Inn

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Canary Technologies

2 years ago

How the Residence Inn Rehoboth Beach Increased Staff Tips by 5X

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Canary Technologies

2 years ago

Greener Check-Ins, Happier Guests: Mr. C. Coconut Grove's Sustainability Transformation with Tablet Registration

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Canary Technologies

2 years ago

How a Marriott SpringHill Suites Improved Guest Service, Increased Tips and Boosted Staff Morale with Canary Digital Tipping

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Canary Technologies

2 years ago

How the Best Western Cocoa Beach Hotel & Suites Covered Their Upsell Costs Within Three Months

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Canary Technologies

2 years ago

BWH℠ Hotels Selects Canary Technologies to Power its AI-Driven Guest Engagement Platform

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Canary Technologies

2 years ago

TUI Hotels & Resorts Taps Canary Technologies to Power its Digital Guest Journey

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Canary Technologies

2 years ago

Canary Technologies Raises $50M to Accelerate AI Guest Technology in Hospitality

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Canary Technologies

2 years ago

IHG Hotels & Resorts Selects Canary Technologies as an Approved Vendor for Digital Tipping

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Canary Technologies

2 years ago

Canary Technologies Named #1 Guest Experience Platform & Winner of 8 Awards at 2024 HotelTechAwards

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Canary Technologies

2 years ago

Canary Technologies & Maestro Partner To Bring Digital Guest Management Solutions to Hoteliers

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Canary Technologies

2 years ago

Conferma Pay and Canary Technologies Remove the Barriers to Hotel Virtual Payment

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Canary Technologies

2 years ago

Select Registry Chooses Canary Technologies as a Preferred Guest Management System For Its Network of Craft Lodging Properties

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Canary Technologies

2 years ago

How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping

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Canary Technologies

2 years ago

How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary

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Canary Technologies

2 years ago

How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary

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Canary Technologies

3 years ago

How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes

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Canary Technologies

3 years ago

How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary

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Canary Technologies

3 years ago

How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay

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Canary Technologies

3 years ago

How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property

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Canary Technologies

3 years ago

How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations

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Canary Technologies

3 years ago

How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

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Canary Technologies

3 years ago

How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

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Canary Technologies

3 years ago

Canary Technologies to Power Wyndham's New AI-Enabled Guest Engagement Platform

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Canary Technologies

3 years ago

How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary

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Canary Technologies

3 years ago

How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary

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Canary Technologies

3 years ago

How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping

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Canary Technologies

3 years ago

Wyndham Elevates the Hotel Ownership Experience, Launches New Owner and Guest Engagement Platforms

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Canary Technologies

3 years ago

Amadeus Partners with Canary Technologies to Make Strategic Expansion in the Hospitality Sector

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Canary Technologies

3 years ago

Canary Flies High as Fast Company’s Most Innovative Hotel Technology Company of 2023

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Canary Technologies

3 years ago

Canary Technologies' Survey Finds Wide Discrepancies In National Hotel Tipping Habits

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Canary Technologies

3 years ago

How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary

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Canary Technologies

3 years ago

How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

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Canary Technologies

3 years ago

How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

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Canary Technologies

3 years ago

How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

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Canary Technologies

3 years ago

Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

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Canary Technologies

3 years ago

How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

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Canary Technologies

3 years ago

How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

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Canary Technologies

3 years ago

How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

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Canary Technologies

3 years ago

Canary Technologies Raises $30M In Series B Funding To Accelerate the Modernization of Guest Facing Technologies At Hotels Around the Globe

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Canary Technologies

4 years ago

How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

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Canary Technologies

4 years ago

How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant

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Canary Technologies

4 years ago

How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

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Canary Technologies

4 years ago

Canary Adds Digital Tipping to Its End-to-End Guest Management Solution To Help Hoteliers Retain Employees Amid Historic Staffing Crisis

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Canary Technologies

4 years ago

Curator Hotel and Resort Collection Selects Canary Technologies as a Preferred Vendor for Digital Credit-Card Authorizations

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Canary Technologies

4 years ago

Canary Technologies Raises $15 Million to Modernize the Hotel Tech Stack, Accelerate Growth and Global Market Penetration

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Canary Technologies

5 years ago

Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In

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Canary Technologies

5 years ago

How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency

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Canary Technologies

5 years ago

How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

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Verified Support

Canary Technologies has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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2026

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