Canary Messages

Ranked 5 (out of 60) in Guest Messaging Software

Guest Messaging Software

Easily communicate with hotel guests at scale

Ratings Snapshot

Certificate of Excellence
Read 99 reviews
97%
Recommend
HTR Score icon
HT SCORE
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #5 out of 60 in Guest Messaging Software

Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.8/5
Customer Support
4.8/5
Verified Customer Support

Canary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Branded Hotels 36 verified reviews
    98%
  • Boutiques 29 verified reviews
    98%
  • Luxury Hotels 27 verified reviews
    97%
  • Bed & Breakfast & Inns 25 verified reviews
    98%
  • Resorts 14 verified reviews
    97%
  • Limited Service & Budget Hotels 12 verified reviews
    97%
  • Airport/Conference Hotels 6 verified reviews
    100%
  • Hostels 4 verified reviews
    98%
  • City Center Hotels 4 verified reviews
    95%
  • Motels 4 verified reviews
    100%
  • Casinos 3 verified reviews
    100%
  • Extended Stay & Serviced Apartments 2 verified reviews
    100%
  • RV Parks & Campgrounds 1 verified reviews
    100%
  • Vacation Rentals & Villas 1 verified reviews
    100%

Canary Messages Overview

Canary Messages Overview

Canary Messages enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.

About Canary Technologies View website

Founded in 2016 | Headquarters in San Francisco United States | 70 employees

Our mission is to help hoteliers thrive through innovative software solutions. Our flagship products include contactless check-in and digital authorizations. T...

Other Products by Canary Technologies

1/2

Integrates with

  • Mobile Key & Keyless Entry
  • Property Management Systems
  • Contactless Check-in
Browse integrations (36 verified)

What customers love about Canary Messages

Like 97% recommend

Sales Admin. Asst.

The credit card authorization link generator is a fast way to help our guests with providing information quickly and confidentially.

Sales Manager

I like Canary Link 1st of all it's paperless, fast, secure. Most of my guests feel secure to fill out the canary link. It's very fast, that it makes the process of my work very smooth and efficient. Most hotels still use...

Assistant General Manager

Canary Technologies is SO easy to use, it is the ONLY Third Party Authorization Website that I will recommend for our guests and others in the community!! Contactless Check in option is my absolute favorite thing to use ...

Manager

The track ability of thier third party authorization software is great and easy to use. Any issue I ever had was resolved quickly and efficiently

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Improves the guest experience overall - whether it be the ability to upsell an early check-in or late check-out, to other service offerings the hotel provides via guest messaging through SMS messages.

by sarah Shafer (SkyTouch Technology) on December 22, 2022

See more answers (15)
Question:

What differentiates this product or service from the competition?

Answer:

Canary essentially can be a one-stop shop for your guests and staff. Saves your staff's time, enabling them to focus on the guest rather than the administrative work. Drives new revenue through upselling which is really embedded throughout the guest journey.

by sarah Shafer (SkyTouch Technology) on December 22, 2022

See more answers (15)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Don't just consider the bottom line cost of this service offering, but rather consider the untapped potential revenue for services that you already offer today, driven through a link that gets sent to your guests. Engaging your guests and their needs through technology that all guests carry today- t...

by sarah Shafer (SkyTouch Technology) on December 22, 2022

See more answers (15)
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+ 13 recommend
Recommended by Show More (11)

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Clients & references

References & testimonials

Testimonial avatar
We had another message solution before we switched to Canary. We switched providers since Canary could easily integrate with our PMS and has a number of really useful features.
Bailey O’Neil Front Desk Manager at the The Coeur d'Alene Resort

Featured partners

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Case studies

Awards & Certifications

techAwards empty image

Canary Technologies doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • United States of America
  • Canada
  • Egypt
  • Maldives
  • France
  • United Kingdom
  • Bahamas
  • Singapore
  • Italy

99 Verified Canary Technologies Reviews

Likelihood to Recommend
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January 17, 2023

Canary Messages Review: Awesome!

Director of Sales from Casinos in Commerce (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Contracting and payments are great tools, user friendly and we love it. The upselling features and text messaging. Thank you.

What do you dislike or think could be improved?

I find it quite beneficial/practical. I would not change a whole lot! The services we are working great. Thank you.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4

December 21, 2022

Canary Messages Review: Easy Way to Provide Tips for Staff

General Manager from Branded Hotels in West Kelowna (Canada)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Love that guests can now give tips by credit cards instead of only cash as not as many people have it on hand anymore.

What do you dislike or think could be improved?

Sometimes when searching for a guest reservation from the past, it can be hard to fine. This is in particular for authorizations.

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5

December 16, 2022

Canary Messages Review: Canary’s amazing and safe services!

Front desk administrator from Branded Hotels in Kelowna (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Canary is a third party authorization comanpy that helps us help our guests with a safe way to provide personal information.

What do you dislike or think could be improved?

Making sure photos IDs and photos of the credit cards are included also only sending one confirmation email would be nice

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 16, 2022

Canary Messages Review: Great product

Front of House Manager from Resorts in Montauk (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

It helps create a seamless guest experience with contacting the guests and helping them check into the hotel prior to arrival.

What do you dislike or think could be improved?

We have been seeing some issues with the credit cards not syncing with our operating system. Could be helpful for when guests are adding additional guests for them to sync with the operating system.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

December 15, 2022

Canary Messages Review: It's cool

Guest services and HK supervisor from Branded Hotels in Regina (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy to learn different things and makes it easy to check people in and out of the system. ... ..

What do you dislike or think could be improved?

Update the check In time to 4pm uses easy materials and doesn't need to be improved other than check in time.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2022

Canary Messages Review: We like canary

President from Bed & Breakfast & Inns in Smithfield (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Very easy to use. Guest messaging is helpful but unfortunately all our guests don’t respond. We enjoy the the safe way to get credit card information as well.

What do you dislike or think could be improved?

As canary becomes more prevalent guests may become more accepted of this and similar sites. Until then we have to train out huests

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5

Pricing

Profile empty

Canary Technologies hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Popular Canary Messages Integrations

View all (36 Canary Technologies Integrations)