Canary Messages

4.8 (510 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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April, Denis, Brendon + 50 more experts recommend Canary Technologies

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2024 Winner Hotel Software

Hoteliers voted Canary Technologies as the #1 Guest Messaging Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Easily communicate with hotel guests at scale

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Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Canary Messages is the #1 most trending product in the Guest Messaging Software category (out of 66) and the #18 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Canary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Canary Technologies as the #1 Guest Messaging Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Canary Messages
Founded in 2016 | Headquarters in San Francisco (United States) | 130 employees
Canary Messages enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.

View website

Capabilities

Send Direct or Automated Messages

AI Responses

No App Download Required

Automatic Translations

WhatsApp Integration

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

INCLUDED

Reputation Management

Reputation Management

INCLUDED

Canary Guest App

Hotel Guest Apps
Your customized and branded Guest App built for the modern guest. No app download required and integrates seamlessly into your PMS.

INCLUDED

Dynamic Upsells

Upselling Software
Intelligently offer upsells to your guests throughout their journey. Upsells can be bought from the time of booking all the way through checkout and results in thousands of dollars of new revenue a week for your property.

INCLUDED

Canary AI

Guest Messaging Software
Canary AI powers the most robust hospitality generative AI platform that is used by the largest brands in the world. Save time and provide better guest experiences with Canary AI.

PREMIUM ADD-ON

Canary Check-In

Contactless Check-in
Seamlessly check-in your guests without exchanging credit cards, IDs or registration forms. Hotels that implement Contactless Check-In from Canary have higher guest satisfaction, lower front desk costs, and make more revenue from add-ons and upsells. Canary integrates with all major Property Management Systems, and setup takes just 20 minutes.

INCLUDED

Canary Concierge

Concierge Software
Canary Concierge enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Canary Technologies Average Canary Technologies

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27

Success Stories

7

References

16

Featured Customers

Success Stories

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How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping

Fenwick Island (United States of America)

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How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary

Bend (United States of America)

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How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary

Fenwick Island (United States of America)

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How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes

Banff (Canada)

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How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary

Seattle (United States of America)

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How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay

Rochester (United States of America)

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How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property

Boston (United States of America)

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How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations

Capri (Italy)

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How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

Saskatoon (Canada)

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How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

Kihei (United States of America)

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How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary

(United Kingdom)

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How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary

Dublin (United States of America)

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How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping

Barnstable (United States of America)

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How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary

Winnipeg (Canada)

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How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

Stony Plain (Canada)

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How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

San Clemente (United States of America)

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How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

Seattle (United States of America)

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Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

Seattle (United States of America)

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How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

Seattle (United States of America)

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How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

(United Kingdom)

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How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

Las Vegas (United States of America)

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How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

Litchfield Park (United States of America)

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How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant

Whitehorse (Canada)

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How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

Greensboro (United States of America)

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Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In

Los Angeles (United States of America)

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How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency

Mérida (Mexico)

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How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

Richmond (United States of America)

Popularity by Segment

Size

19 | X-Small (1-9 room)

31 | Small (10-24 room)

298 | Medium (25-74 room)

892 | Large (75-199 room)

584 | X-Large (200+ room)

Country

1378 | United States of America

252 | Canada

30 | Australia

29 | United Kingdom

27 | Mexico

10 | Italy

8 | Singapore

8 | Bahamas

7 | Barbados

6 | Jamaica

6 | Turks and Caicos Islands

6 | Spain

6 | United Arab Emirates

6 | Malaysia

6 | Puerto Rico

5 | Hong Kong

4 | Japan

4 | Turkey

4 | France

4 | Egypt

3 | Colombia

3 | Kenya

3 | Hungary

3 | Greece

3 | Brazil

3 | Ireland

3 | Bahrain

3 | French Polynesia

3 | Costa Rica

3 | Qatar

2 | Saint Barthélemy

2 | Cayman Islands

2 | Czech Republic

2 | Saint Lucia

2 | Portugal

2 | Austria

2 | Maldives

2 | Netherlands

2 | Guatemala

2 | Antigua and Barbuda

2 | Netherlands Antilles

1 | Germany

1 | Panama

1 | Saudi Arabia

1 | Russian Federation

1 | Bulgaria

1 | Jordan

1 | Burkina Faso

1 | India

1 | Macau

Type

783 | Branded Hotels

743 | Luxury Hotels

466 | Boutiques

410 | Bed & Breakfast & Inns

400 | Resorts

224 | Limited Service & Budget Hotels

220 | City Center Hotels

192 | Airport/Conference Hotels

135 | Hostels

88 | Extended Stay & Serviced Apartments

80 | Motels

40 | Vacation Rentals & Villas

39 | RV Parks & Campgrounds

27 | Casinos

Region

1657 | North America

69 | Europe

43 | Central America

33 | Oceania

30 | Asia Pacific

19 | Middle East

12 | South America

4 | Africa

Category

1074 | Cyber Security & Fraud Prevention

750 | Contactless Check-in

510 | Guest Messaging Software

386 | Upselling Software

203 | Digital Tipping Solutions

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Hotelier Rating

Excellent
1685
Very Good
112
Average
51
Poor
23
Terrible
9

Property Size

  • X-Small (19)
  • Small (31)
  • Medium (298)
  • Large (892)
  • X-Large (584)

Country

  • United States of America
    United States of America
    (1378)
  • Canada
    Canada
    (252)
  • Australia
    Australia
    (30)
  • United Kingdom
    United Kingdom
    (29)
  • Mexico
    Mexico
    (27)
  • Italy
    Italy
    (10)
  • Singapore
    Singapore
    (8)
  • Bahamas
    Bahamas
    (8)
  • Barbados
    Barbados
    (7)
  • Jamaica
    Jamaica
    (6)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (6)
  • Spain
    Spain
    (6)
  • United Arab Emirates
    United Arab Emirates
    (6)
  • Malaysia
    Malaysia
    (6)
  • Puerto Rico
    Puerto Rico
    (6)
  • Hong Kong
    Hong Kong
    (5)
  • Japan
    Japan
    (4)
  • Turkey
    Turkey
    (4)
  • France
    France
    (4)
  • Egypt
    Egypt
    (4)
  • Colombia
    Colombia
    (3)
  • Kenya
    Kenya
    (3)
  • Hungary
    Hungary
    (3)
  • Greece
    Greece
    (3)
  • Brazil
    Brazil
    (3)
  • Ireland
    Ireland
    (3)
  • Bahrain
    Bahrain
    (3)
  • French Polynesia
    French Polynesia
    (3)
  • Costa Rica
    Costa Rica
    (3)
  • Qatar
    Qatar
    (3)
  • Saint Barthélemy
    Saint Barthélemy
    (2)
  • Cayman Islands
    Cayman Islands
    (2)
  • Czech Republic
    Czech Republic
    (2)
  • Saint Lucia
    Saint Lucia
    (2)
  • Portugal
    Portugal
    (2)
  • Austria
    Austria
    (2)
  • Maldives
    Maldives
    (2)
  • Netherlands
    Netherlands
    (2)
  • Guatemala
    Guatemala
    (2)
  • Antigua and Barbuda
    Antigua and Barbuda
    (2)
  • Netherlands Antilles
    Netherlands Antilles
    (2)
  • Germany
    Germany
    (1)
  • Panama
    Panama
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Russian Federation
    Russian Federation
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Jordan
    Jordan
    (1)
  • Burkina Faso
    Burkina Faso
    (1)
  • India
    India
    (1)
  • Macau
    Macau
    (1)

Region

  • North America
    North America
    (1657)
  • Europe
    Europe
    (69)
  • Asia Pacific
    Asia Pacific
    (30)
  • Oceania
    Oceania
    (33)
  • Middle East
    Middle East
    (19)
  • South America
    South America
    (12)
  • Central America
    Central America
    (43)
  • Africa
    Africa
    (4)

Hoteliers say

NEW AI Review summary

Hoteliers like Canary Technologies' diverse range of features including contactless check-in, guest messaging, and upselling tools. These features significantly enhance the guest experience, streamline operations, and increase ancillary revenue. The credit card authorization system is praised for its efficiency and fraud prevention. However, there are areas of improvement such as dealing with frequent glitches, updating the interface for easier navigation, and providing more flexible message scheduling. The digital tipping and fraud prevention features also receive consistent positive feedback.

AI-generated from the text of customer reviews

Guest Messaging
Contactless Check-In
Upselling Software
Credit Card Authorization
User Interface
Fraud Prevention
Digital Tipping
System Glitches
System Downtimes
10

Streamlined Performance

from 50-74 room Branded Hotel in Alexandria (United States of America)

Verified
2 days ago
Digital Tipping Solutions #easy This is a fantastic solution for both guests and staff. It is easy for the staff to receive tips from guests who don't typically carry cash. Guests LOVE it and so does my team! The fee for this service is relatively low, and it doesn't come out of the hotel's bottom line.
Country United States of America
Medium Hotel
10

Canary provides a great medium to stay in touch with guests that you don't see on property especially large resorts. Its a blessing

from 200 to 499 room Airport/Conference Hotel in Bridgetown (Caribbean)

Verified
2 days ago
Significantly cuts down on the check-in time. Less interactions with credit card terminals and the input of registration data into the system.
Country Caribbean
X-Large Hotel
8

Very easy to use

from 200 to 499 room Resort in

Verified
6 days ago
The app makes it easier for guests to communicate items or services that they need to the staff. Once they communicate it by text we put it in AliceApp for either Housekeeping or Maintenance to action.
X-Large Hotel
10

Amazing Program

from 200 to 499 room Boutique in Los Angeles (United States of America)

Verified
6 days ago
How efficient and fast the system works! The card system is always fast and I love how it sends messages to clients for me.
Country United States of America
X-Large Hotel
9

Instant notifications and real-time updates to enhance communication and collaboration with guests and between departments

Kids Club Manager from 75-99 room Luxury Hotel in (Turks and Caicos Islands)

Verified
26 days ago
What I appreciate most about Canary Technologies is its convenience and efficiency in handling guests' personal and sensitive information. The platform provides an easy and secure way to communicate with guests, ensuring their data is protected while streamlining our interactions with them. Additionally, the platform is intuitive and easy t...
Country Turks and Caicos Islands
Kids Club Manager
Large Hotel
10

Canary is a great and easy solution for sending credit card forms to our clients.

Senior Group Sales Manager from 200 to 499 room Boutique in New York City (United States of America)

Verified
26 days ago
How user friendly the website is- our clients never have issues navigating the website and trust entering thier card informaton.
Country United States of America
Senior Group Sales Manager
X-Large Hotel
10

Canary Technologies, a great program for intercommunications between hotel businesses, clients, and guests.

Front Desk Representative from 100 to 199 room Boutique in Pasadena (United States of America)

Verified
27 days ago
The main feature we implement the most is the credit card authorization forms for guests and clients to fill out via special URL link. This makes payment methods for hotel rooms easy for guests who do not want to check in with their credit cards or for businesses to pay for their guests for their reservations. Canary Technologies make it ea...
Country United States of America
Front Desk Representative
Large Hotel
10

Canary Review

Rooms Controller from 200 to 499 room Luxury Hotel in Bridgetown (Barbados)

Verified
27 days ago
My most liked feature for Canary is it's contactless check-in process, which allows for a faster and smooth check-in time at my resort.
Country Barbados
Rooms Controller
X-Large Hotel
10

Cannary guest messagign system is great

General Manager from 50-74 room Bed & Breakfast & Inn in Ruidoso Downs (United States of America)

Verified
1 months ago
It helps up with guest prior to their arrivals they can check in with all the info and just grab the room key at front desk
Country United States of America
General Manager
Medium Hotel
10

Effective.

Front Desk MOD from 100 to 199 room Boutique in Boise (United States of America)

Verified
1 months ago
Love being able to message guests, it creates a clear direct line of communication with our clients. Also once completed our guests have a much faster and smoother check-in process.
Country United States of America
Front Desk MOD
Large Hotel
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