Unified Inbox

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Desktop App (non-web based)

Makes the system very easy to use hoteliers do not need to remember to log in every morning and when there is a new message/event they see a notification directly on their computer this way they don't need to check their inbox every 2 min.
Photo Sharing
Mobile App
Mobile Friendly
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Multi-Channel

4/5 features

Whatsapp Integration
Facebook Messenger Integration
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Automation

4/5 features

Message Routing
Automated Replies
Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.

Upselling & Ancillaries

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.

Task & Request Management

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Surveys & Feedback

4/5 features

Messaging Guest Surveys
TripAdvisor Review Partner

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Reporting & Analytics

4/5 features

Analytics dashboard
Guest History
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

Compliance & Privacy

4/5 features

Automated Opt-In/Consent Collection
Secured Data Protection
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Digital Registration & Check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Pre-Stay

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth Handover to Human Agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead Qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface Personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back-Office

4/5 features

Unified Omnichannel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User Profile Customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

Artificial Intelligence

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyze Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

Efficient

Front Office Manager from 200 to 499 room Casino in Coarsegold (United States of America)

Verified

2 days ago

Check- in has become quicker with less wait time and fewer guests in the lobby. Rooms are getting turned over during check-out earlier as Housekeeping can attend to vacant rooms earlier than check out time. Generating revenue with upsell features on upgrade, early check-in and late check-outs. Love the text messaging. Communicate instantly...

Share review

Alice - Los Angeles

Front Desk from 500+ room Luxury Hotel in Los Angeles (United States of America)

I like that it's so detailed, I've worked with IHG, Marriott evem Choice Hotels and they don't use ALICE. They have their own prog that doesn't come close to Alice

Canary does it all

General Manager from 10 to 24 room Luxury Hotel in Carmel-by-the-Sea (United States of America)

3 days ago

As a small luxury boutique hotel we rely on Canary to help messaging to our guests so that we our staff can focus more on the important things - connecting with our guests. From their credit card authorization that protects fraudlent activity and stores credit cards in safe environment for our guests, Canary does it all for us.

Great system

General Manager from 75-99 room in Canmore (Canada)

Integrates will with our PMS. Easy to message, template and send out broadcast messages. fraud prevention is top notch! would definitely recommend

Great contactless check in

General Manager from 10 to 24 room Boutique in Banff (Canada)

Saves time when guest arrives at the hotel processing credit card and ID, easy to reach guests individually and all guests in house.

Sending Contracts and Credit Card Authorization Form Made Easy - Gets me closer to ABC Always Be Closing

Event Sales Manager from 200 to 499 room Boutique in San Francisco (United States of America)

5 days ago

Products Reviewed

Guest Messaging Software

What do you like most?

We've been using this feature for the last two weeks and it has made my work so much easier! Clients have easy access with the links provided. Clients get notified by email and by text so there is no excuse for not receiving the contract. Clients can open the attachment and literally sign the forms by using their fingers on their phones or mobile devices. Noting the fields to be signed by clients make it super convenient and transparent. I can countersign contracts once clients sign. The clients are once again notified once I countersign the documents and they have the ability to download on their own. Everything is located within one depository no need to download and save anywhere else since anyone from the team has access to the system. the ability to add different email addresses within my internal team eliminates numerous emails being sent at separate times. Access made easier for the accounting department to view the completed credit card authorization form also saves time for everyone. No need to make hard copies of documents. The ability for Canary to interface with Delphi/Salesforce makes documenting the activity within both systems so much easier. As sales managers, this definitely helps with monitoring our different activities that are reported to the rest of the team.

What do you dislike or think could be improved?

I haven't used it much. But it would be great to offer my clients the ability to make redline corrections to the contract. Perhpas this already exists in the system but I haven't had the chance to explore and play around with it. THIS NEXT POINT MIGHT BE SILLY...but the time we had with our trainer was almost useless because the product and the new feature was so easy to understand that the session with the trainer is almost not needed. Although it was great to connect with a person during the Zoom Meeting but it could have been easily done as a recorded video. Other than that, this new feature is pretty spot on with all of my needs when it comes to getting my contract signed and turning business definite in my books.

Why aren't you using Canary?

AGM from 75-99 room Resort in Wisconsin Dells (United States of America)

9 days ago

I love Canary specifically for the upsells. We have been able to bring in additional revenue and create packages we didn't even know we needed.

Aspects of Canary that I could not live without now that I've utilized it at work.

Concierge from 100 to 199 room Luxury Hotel in Montecito (United States of America)

11 days ago

Cyber Security & Fraud Prevention

I like the clear layout and convenience of Canary. Messaging the guests via SMS is so simple and cuts a lot of waiting time to hear a response, since more people check text than email. I wish it could text international numbers, so I hope that is coming next. I like how Canary does not auto send the Credit Card form link, because it allows me to include the link in my own email to the guest, with other information I have to provide to them, instead of them worrying about multiple emails coming in, or thinking an auto email from Canary was junk mail. I also link how we can archive old messages, to reference later if needed. I really like how we can see which employee sent the message to the guest, because it allows us to follow up with them if we have any questions with what was sent to the guest. I also link how we can attach the amenities list to the Credit Card Authorization Form, because it streamlines the process for guests trying to order amenities, or outside guests trying to order amenities for in house guests. The Credit Card Authorization form is great because it adds extra security for protecting the privacy of our guests. It allows us to collect sensitive information in a secure way, to prevent fraud, and allows the guest to feel comfortable submitting their personal data online. The added cyber security aspect of requiring the guest to add their ID, adds in our fraud prevention, or any guests trying to dispute charges for authorizations they did not make. It is also convenient how it allows us executive rolls to see who has viewed the card number, so they can better access the chargeback history. It really does come down to the software allows us to cut down waiting time, and streamlines communication in an easy to use way, and allows the guests to access us faster, and get their needs and questions answered and taken care of in a speedy way.

I wish it could text international numbers, so I hope that is coming next. Because we are a hotel, we often have to communicate with a lot of guests or travel agents that only have an international phone number, and it can be challenging to get ahold of them in the convenient and easy way that we are able to contact guests with an American phone number or country code. also wish we could see the CVC from the Credit Card Authorization form, since when we use the card to book outside activities for guests, and they get confused why we ask for their CVC over phone or email, since they entered it in the form, but they don't know that we can't see it from our end. I also wish I could link websites for guests to open from the text messaging pages, as right now they have to copy and past the link to open an outside page (this is not including the check in / checkout link that they are sent from the front desk. I would also be better if we could see if another user is in the process of responding to the Canary text message, because sometimes we will respond at the same time, not knowing someone else is doing it too, and the guest will get sent double the information. If we could see when someone else is responding, we can better collaborate on our responses and acting the requests the guests are placing. It would also be nice if the guests room number that they've been assigned to, updated on the Canary texting page in the case that they move rooms upon arrival, because it can get confusing if it shows they're old room number. Overall, there is not much I would change on the overall functions of Canary and what it allows us to do, but those small details would really just add that extra step of convenience and assist with teamwork and communication between coworkers.

Guest Messaging Software - The platform is easy to use and way better for communicating with guests. Upselling Software is really good and contactless is brilliant.

Front Office Manager from 75-99 room City Center Hotel in South Brisbane (Australia)

Guest Messaging - Love the fact that we can communicate with the guests via SMS and the response is received straight away which is brilliant.

Canary is easy to use

Night Auditor from 100 to 199 room Casino in Bay St. Louis (United States of America)

Guest seem to like it because it makes their check in prosess contactless. It makes selling the rooms easier because they can make reservations and upsells on the site instead here in the department. If they have questions about their stay using an messaging feature and it also gives us more time to communicate with our casino guest.

Company	Functionality
SiteMinder 91% recommended by 1482 hotels	Rate Shopping & Market Intelligence +6 more
This integration hasn’t been verified by Actabl yet. Actabl 93% recommended by 1107 hotels	Guest Messaging Software +3 more
This integration hasn’t been verified by Cloudbeds yet. Cloudbeds 91% recommended by 1104 hotels	Property Management Systems
OTA Insight 96% recommended by 996 hotels	Rate Shopping & Market Intelligence +2 more
Little Hotelier 89% recommended by 673 hotels	Hotel Management Software
Oracle Hospitality 89% recommended by 425 hotels	Property Management Systems +2 more
This integration hasn’t been verified by ThinkReservations yet. ThinkReservations 97% recommended by 407 hotels	Property Management Systems
RMS 86% recommended by 325 hotels	Hotel Management Software
Mews 90% recommended by 318 hotels	Hotel Management Software +4 more
innRoad 88% recommended by 293 hotels	Property Management Systems +3 more

Discover Apps

Resources

Get Advice

Team Messaging

Broadcast Messaging

Desktop App (non-web based)

Photo Sharing

Mobile App

Mobile Friendly

Live Translations

Website Livechat

Whatsapp Integration

Facebook Messenger Integration

SMS text messaging

Website Livechat

Message Routing

Automated Replies

Chatbot Booking Agent

Broadcast Messaging

Upsell Fulfillment Tracking

Open API

Automated Workflows

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Messaging Guest Surveys

TripAdvisor Review Partner

Guest Reviews Campaigns

Analytics dashboard

Guest History

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

Automated Opt-In/Consent Collection

Secured Data Protection

Open API

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

Chatbot Booking Agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Chatbot Booking Agent

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling