Canary Messages

4.8 (149 REVIEWS)

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HT Score  
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Brendon, Patrick, Mohamad + 29 more experts recommend Canary Technologies

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Canary Messages

4.8 (149 REVIEWS)

Ranked 2 (out of 66) in Guest Messaging Software

Easily communicate with hotel guests at scale

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Ratings Summary

4.8
Excellent
149 reviews
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Canary Messages is the #2 most trending product in the Guest Messaging Software category (out of 66) and the #36 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Canary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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98 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Canary Messages
Founded in 2016 | Headquarters in San Francisco (United States) | 70 employees
Canary Messages enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.

View website

Capabilities

Send Direct or Automated Messages

AI Responses

No App Download Required

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Canary Technologies Average Canary Technologies

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17

Success Stories

7

References

16

Featured Customers

Success Stories

profile-carrusel-screenshot

How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary

Winnipeg (Canada)

profile-carrusel-screenshot

How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

Stony Plain (Canada)

profile-carrusel-screenshot

How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

San Clemente (United States of America)

profile-carrusel-screenshot

How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

Seattle (United States of America)

profile-carrusel-screenshot

Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

Seattle (United States of America)

profile-carrusel-screenshot

How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

Seattle (United States of America)

profile-carrusel-screenshot

How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

(United Kingdom)

profile-carrusel-screenshot

How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

New York (United States of America)

profile-carrusel-screenshot

How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

Litchfield Park (United States of America)

profile-carrusel-screenshot

How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant

Whitehorse (Canada)

profile-carrusel-screenshot

How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

Greensboro (United States of America)

profile-carrusel-screenshot

Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In

Los Angeles (United States of America)

profile-carrusel-screenshot

How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

Saskatoon (Canada)

profile-carrusel-screenshot

How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency

Mérida (Mexico)

profile-carrusel-screenshot

How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

Richmond (United States of America)

profile-carrusel-screenshot

How The Mandolay Hotel Modernized It Operations & Guest Experience With Canary

(United Kingdom)

profile-carrusel-screenshot

How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

Kihei (United States of America)

Popularity by Segment

Size

297 | Large (75-199 room)

191 | X-Large (200+ room)

148 | Medium (25-74 room)

11 | Small (10-24 room)

4 | X-Small (1-9 room)

Type

245 | Branded Hotels

204 | Luxury Hotels

191 | Boutiques

139 | Bed & Breakfast & Inns

134 | Resorts

72 | Limited Service & Budget Hotels

49 | City Center Hotels

43 | Airport/Conference Hotels

30 | Motels

23 | Hostels

14 | Vacation Rentals & Villas

13 | Casinos

13 | Extended Stay & Serviced Apartments

10 | RV Parks & Campgrounds

Region

629 | North America

15 | Europe

14 | Central America

10 | Asia Pacific

6 | Middle East

5 | South America

4 | Oceania

1 | Africa

Category

417 | Cyber Security & Fraud Prevention

337 | Contactless Check-in

151 | Upselling Software

149 | Guest Messaging Software

27 | Digital Tipping Solutions

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149

Reviews

18

Expert Recommendations

Hotelier Rating

Excellent
604
Very Good
48
Average
20
Poor
12
Terrible
0

By Product

  • Cyber Security & Fraud Prevention
    Cyber Security & Fraud Prevention
  • Contactless Check-in
    Contactless Check-in
  • Upselling Software
    Upselling Software
  • Guest Messaging Software
    Guest Messaging Software
  • Digital Tipping Solutions
    Digital Tipping Solutions

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
  • Middle East
    Middle East
  • South America
    South America
  • Central America
    Central America
  • Africa
    Africa
9

Efficient

Front Office Manager from 200 to 499 room Casino in Coarsegold (United States of America)

Verified
2 days ago
Check- in has become quicker with less wait time and fewer guests in the lobby. Rooms are getting turned over during check-out earlier as Housekeeping can attend to vacant rooms earlier than check out time. Generating revenue with upsell features on upgrade, early check-in and late check-outs. Love the text messaging. Communicate instantly...
10

Alice - Los Angeles

Front Desk from 500+ room Luxury Hotel in Los Angeles (United States of America)

Verified
2 days ago
I like that it's so detailed, I've worked with IHG, Marriott evem Choice Hotels and they don't use ALICE. They have their own prog that doesn't come close to Alice
10

Canary does it all

General Manager from 10 to 24 room Luxury Hotel in Carmel-by-the-Sea (United States of America)

Verified
3 days ago
As a small luxury boutique hotel we rely on Canary to help messaging to our guests so that we our staff can focus more on the important things - connecting with our guests. From their credit card authorization that protects fraudlent activity and stores credit cards in safe environment for our guests, Canary does it all for us.
9

Great system

General Manager from 75-99 room in Canmore (Canada)

Verified
3 days ago
Integrates will with our PMS. Easy to message, template and send out broadcast messages. fraud prevention is top notch! would definitely recommend
10

Great contactless check in

General Manager from 10 to 24 room Boutique in Banff (Canada)

Verified
3 days ago
Saves time when guest arrives at the hotel processing credit card and ID, easy to reach guests individually and all guests in house.
10

Sending Contracts and Credit Card Authorization Form Made Easy - Gets me closer to ABC Always Be Closing

Event Sales Manager from 200 to 499 room Boutique in San Francisco (United States of America)

Verified
5 days ago
We've been using this feature for the last two weeks and it has made my work so much easier! Clients have easy access with the links provided. Clients get notified by email and by text so there is no excuse for not receiving the contract. Clients can open the attachment and literally sign the forms by using their fingers on their phones or...
10

Why aren't you using Canary?

AGM from 75-99 room Resort in Wisconsin Dells (United States of America)

Verified
9 days ago
I love Canary specifically for the upsells. We have been able to bring in additional revenue and create packages we didn't even know we needed.
7

Aspects of Canary that I could not live without now that I've utilized it at work.

Concierge from 100 to 199 room Luxury Hotel in Montecito (United States of America)

Verified
11 days ago
I like the clear layout and convenience of Canary. Messaging the guests via SMS is so simple and cuts a lot of waiting time to hear a response, since more people check text than email. I wish it could text international numbers, so I hope that is coming next. I like how Canary does not auto send the Credit Card form link, because it allows...
10

Guest Messaging Software - The platform is easy to use and way better for communicating with guests. Upselling Software is really good and contactless is brilliant.

Front Office Manager from 75-99 room City Center Hotel in South Brisbane (Australia)

Verified
11 days ago
Guest Messaging - Love the fact that we can communicate with the guests via SMS and the response is received straight away which is brilliant.
9

Canary is easy to use

Night Auditor from 100 to 199 room Casino in Bay St. Louis (United States of America)

Verified
11 days ago
Guest seem to like it because it makes their check in prosess contactless. It makes selling the rooms easier because they can make reservations and upsells on the site instead here in the department. If they have questions about their stay using an messaging feature and it also gives us more time to communicate with our casino guest.
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  • 15

Newsfeed

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Canary Technologies

2 weeks ago

Wyndham Elevates the Hotel Ownership Experience, Launches New Owner and Guest Engagement Platforms

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Canary Technologies

4 months ago

Amadeus Partners with Canary Technologies to Make Strategic Expansion in the Hospitality Sector

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Canary Technologies

6 months ago

Canary Flies High as Fast Company’s Most Innovative Hotel Technology Company of 2023

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Canary Technologies

6 months ago

Canary Technologies' Survey Finds Wide Discrepancies In National Hotel Tipping Habits

post image
logo

Canary Technologies

9 months ago

How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary

post image
logo

Canary Technologies

9 months ago

How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

post image
logo

Canary Technologies

9 months ago

How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

post image
logo

Canary Technologies

9 months ago

How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

post image
logo

Canary Technologies

9 months ago

Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

post image
logo

Canary Technologies

9 months ago

How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

post image
logo

Canary Technologies

9 months ago

How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

post image
logo

Canary Technologies

9 months ago

How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

post image
logo

Canary Technologies

11 months ago

Canary Technologies Raises $30M In Series B Funding To Accelerate the Modernization of Guest Facing Technologies At Hotels Around the Globe

post image
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Canary Technologies

11 months ago

How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

post image
logo

Canary Technologies

1 year ago

How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant

post image
logo

Canary Technologies

1 year ago

How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

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Canary Technologies

1 year ago

Canary Adds Digital Tipping to Its End-to-End Guest Management Solution To Help Hoteliers Retain Employees Amid Historic Staffing Crisis

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Canary Technologies

1 year ago

Curator Hotel and Resort Collection Selects Canary Technologies as a Preferred Vendor for Digital Credit-Card Authorizations

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Canary Technologies

1 year ago

Canary Technologies Raises $15 Million to Modernize the Hotel Tech Stack, Accelerate Growth and Global Market Penetration

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Canary Technologies

2 years ago

Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In

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Canary Technologies

2 years ago

How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

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logo

Canary Technologies

2 years ago

How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency

post image
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Canary Technologies

2 years ago

How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

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Canary Technologies

2 years ago

How The Mandolay Hotel Modernized It Operations & Guest Experience With Canary

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Canary Technologies

2 years ago

How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

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Support

Verified Support

Canary Technologies has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

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Response Time

Less than a day

Responsiveness

Excellent

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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