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RAPPORTO

Trends in Guest Communications in 2023

Creato in collaborazione con

HiJiffy
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Panoramica

This publication collates data from industry research, hospitality reports, and HiJiffy's insights to map out the key trends in guest communications in 2023:

Cosa imparerai

  • Further digitalisation of communication
  • Personalisation and tailored communication
  • Conversational Artificial Intelligence
  • Navigating communications with sentiment analysis
  • Streamlining all communication channels
  • Voicebots and Interactive Conversational Voice Response Systems

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