Raitify Reviews & Product Details

Surveys & Feedback

4/5 features

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Sentiment Analysis
Guest satisfaction surveys
Responsive surveys
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Email reminders

Boost completion rates with optional automated survey reminders.
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

4/5 features

Tripadvisor Review Partner
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

4/5 features

AI Generated Reply Automation

Followup faster and more personalized to each user in less time with AI replies.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Alerts & Notifications
Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Reporting, Analytics & Insights

4/5 features

Sentiment Analysis
Revenue Reporting
Competitive Intelligence
Corporate Reporting
Reporting Dashboard
Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.
Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.

Channels

4/5 features

Social Media
Tripadvisor
Booking.com
Google

Admin & Settings

4/5 features

Multi-property Management
Mobile Accessibility

Looking for specific info?

Reviews are very important

Owner from 200 to 499 room Resort in Mieming (Austria)

Verified

14 days ago

And a quick and competent response is needed. The app helps us with this; we are fast, friendly, and require little processing time.

Austria

Owner

Large Hotel

Share review

Impressive AI and fast support

Executive Marketing from 200 to 499 room Branded Hotel in Radebeul (Germany)

15 days ago

We were particularly impressed by the fast and competent customer service, as well as the naturally worded AI-generated response suggestions, which noticeably simplify daily work. Overall, Raitify is a user-friendly and reliable solution for efficient review management.

Germany

Executive Marketing

Intuitive, fast and reliable

Front Desk from 75-99 room Airport/Conference Hotel in Karlsruhe (Germany)

18 days ago

The backend is intuitive and responsive. Consolidating reviews in a single backend is a huge help in responding to all the portals. Many reviews previously slipped through the cracks. The developers' promises were also implemented quickly, so after just a few days of use, we were able to respond directly to reviews from other portals via th...

Front Desk

Mid-Sized Hotel

Efficient tool for meaningful reports

Assistant from 75-99 room Boutique in Hall in Tirol (Austria)

19 days ago

What we like best is that all the important information is clearly summarized on one platform. The "Analytics and Reports" functions are particularly insightful and easy to understand. The GEO Report also impresses with clear, structured suggestions for improvement that are easy to implement and are already pre-prioritized. Overall, the pla...

Assistant

Saves a lot of time and provides accurate assessments.

Assistant to COO from 75-99 room City Center Hotel in Wien (Austria)

22 days ago

It saves the front office a lot of time and responds to guest reviews precisely and individually, tailored to the specific content. This makes communication with guests more professional and significantly reduces the workload for the team.

Assistant to COO

very easy to use.

Assistenz der Geschäftsführung from 200 to 499 room Bed & Breakfast & Inn in Maurach (Austria)

A straightforward overview of all reviews, including automatic response generation. Easy to use – even for new employees, it's simple to operate and learn.

Assistenz der Geschäftsführung

Very satisfied with Ratify!

FD from 75-99 room Boutique in Schwechat (Austria)

27 days ago

Reviews are generated professionally and courteously. They address the specific points without being overly verbose. Very helpful, and we are very satisfied with Ratify!

Very good

Hotel from 75-99 room Resort in Maurach (Austria)

1 months ago

We are always kept up to date. There are always lots of upgrades. The support is exceptional. Special thanks to Sebastian.

Hotel

Transforming Guest Reviews into Actionable Insights

Operating Managing Director from 200 to 499 room Casino in Vienna (Austria)

2 months ago

Being able to view all reviews via a single tool—and respond to a large portion of them from there—significantly simplifies the process of responding to guest feedback. Of course, the answers generated by raitify.com are also a huge help here. What excites me most, however, is that by using AI-driven analysis to translate collected guest fe...

Operating Managing Director

Top

Sales manager from 75-99 room Branded Hotel in Vienna (Austria)

It is very easy to say that everything works fine, and that its a great team. Constant improvements and new connections are provided.

Sales manager

Sorry, this functionality is only available for verified hoteliers

Raitify

What is Raitify?

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Social Media

Tripadvisor

Booking.com

Google

Multi-property Management

Mobile Accessibility

Raitify Reviews Summary

Raitify Pricing

Raitify Reviews

Raitify Integrations

Support

Unverified

Support Not Verified

Get Your Free AI Analyst Report

Let´s lookup your hotel information