Surveys & Feedback

4/5 features

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Sentiment Analysis
Guest satisfaction surveys
Responsive surveys
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Email reminders

Boost completion rates with optional automated survey reminders.
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

4/5 features

Tripadvisor Review Partner
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

4/5 features

AI Generated Reply Automation

Followup faster and more personalized to each user in less time with AI replies.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Alerts & Notifications
Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Reporting, Analytics & Insights

4/5 features

Sentiment Analysis
Revenue Reporting
Competitive Intelligence
Corporate Reporting
Reporting Dashboard
Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.
Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.

Channels

4/5 features

Social Media
Tripadvisor
Booking.com
Google

Admin & Settings

4/5 features

Multi-property Management
Mobile Accessibility

Looking for specific info?

Automatic review replies — but only on Google

Front desk from 25-49 room in Gries im Sellrain (Austria)

Verified

11 days ago

Automatic responses to reviews for very positive ones, the response can be sent immediately, while others can be reviewed first.

Austria

Front desk

Small Hotel

Share review

Fast implementation and good response filtering, with excellent support

from 25-49 room Bed & Breakfast & Inn in Strumpfelbrunn (Germany)

13 days ago

The fast implementation and good handling of our reviews. The response templates we provided were implemented very well. Bad reviews are filtered out.

Germany

Easy to use and a huge time saver — translation and publish button could improve

from 25-49 room Boutique in Freiburg im Breisgau (Germany)

we are absolutely thrilled! We use Raitify for a total of 9 restaurants and 2 hotels and love it! The implementation is a breeze. It's simple to use day-to-day and very intuitive. The support team is fast and responds exactly to our requests. Thank you for this huge simplification and time savings.

Fast, consistent guest replies — but negative reviews need more control

Front desk from 25-49 room Boutique in Cuxhaven (Germany)

17 days ago

We are very satisfied with Raitify. We find the automatic responses to guest questions and reviews particularly helpful. You can specify exactly how certain topics or questions should be addressed, ensuring the answers are consistent with our hotel and communication style. This saves an enormous amount of time in our daily hotel operations...

Clear review management for small hotels with room to grow

Tourism professionals from 5 to 9 room Bed & Breakfast & Inn in Going (Austria)

18 days ago

Perfect for small and medium-sized businesses that want to respond to reviews professionally and quickly. I particularly like the simple and clear structure of Ratify's customer portal. This allows you to quickly get an overview of all the important developments related to reviews, which are so crucial for hotels.

Tourism professionals

X-Small Hotel

Great support and automation, with a mobile app still missing

from 50-74 room Luxury Hotel in Heiligenblut (Austria)

19 days ago

Products Reviewed

Reputation Management

What do you like most?

The support team that handled the operation and explanation of the Raitify system was absolutely perfect. Getting a great, relevant, and understandable answer to even the most "silly" question, all while being polite and competent – that's not something you always find. The program/system itself is brilliant. Automated yet authentic, it truly makes work easier. The price-performance ratio is also excellent. It's constantly evolving and only offers improvements. Since we installed it, I've been able to rely on all the answers without even thinking about it. With the initial correct setup from support, it practically runs itself. And as an added bonus, there are now several linked channels – AND you can create widgets (individually or collectively) to use for advertising purposes – for example, for presentation on your own website. It's also worth mentioning that there are people who intentionally post unjustified reviews online, giving only one star, or even none if they could – these can be blocked and don't have to go online automatically. Even if anonymized and exceptionally poor-quality messages are written, the system still catches them. Anonymous messages without email or reply options are not permitted anyway, and are therefore caught, allowing users to decide how they are handled. While I'm at it, I'd like to give a special shout-out to Sebastian as a supporter. He's practically available 24/7 and immediately provides solutions and explanations. I can wholeheartedly recommend this program/system to any business. Excellent initial consultation and outstanding support. Thank you.

What do you dislike or think could be improved?

No idea – we/I am simply thrilled. The Raitify team is constantly striving to improve, and it shows. We can't fault them at all. If we may make a suggestion, it would be to add a corresponding mobile app as an extra. To my knowledge, that doesn't exist yet. Since I personally handle most things quickly on my phone, that would be the icing on the cake for the Raitify product. Often you're not at your computer, and browser shortcuts aren't always convenient. While it's optimized for mobile devices, an app would be even more user-friendly when you're on the go.

Mid-Sized Hotel

Centralized reviews and useful AI replies — clearer evaluations would help

COO from 75-99 room City Center Hotel in Vienna (Austria)

20 days ago

All reviews from various platforms are clearly collected in one place, providing a much better overview. The AI support for responding to reviews is particularly useful, as it saves a lot of time while still allowing for individualized guest feedback. I also find the analyses very helpful, as they quickly reveal which topics guests mentio...

COO

Quick, intuitive guest communication that saves time — AI could be more personalized

General Manager from 75-99 room Bed & Breakfast & Inn in Vienna (Austria)

The system's quick and intuitive operation is a particularly positive feature. It's easy to use and enables efficient daily operations. The reply templates, which address specific guest messages and requests, are also very helpful. This makes communication feel personal and individual, rather than like a standardized response. Another major...

General Manager

Time-saving review responses with room for more customization

from 25-49 room Bed & Breakfast & Inn in Ruhpolding (Germany)

21 days ago

Time savings when responding to reviews. Easy to use. Professional, personalized AI responses. Fast and competent support. Reviews from various portals in one central location. Analytics and reports with concrete suggestions for improvement.

AI replies that save hours — but negative reviews still need work

General Manager from 200 to 499 room Boutique in Vienna (Austria)

24 days ago

I have tried several review management platforms, but Raitify completely stands out from the competition. What makes Raitify significantly better than other software is its incredibly innovative AI capabilities. While most platforms just send basic alerts, Raitify actually takes smart action.The absolute standout feature for our team is the AI’s ability to independently and automatically reply to 5-star reviews. It crafts personalized, natural-sounding responses instantly. This alone saves our customer service team hours of manual work every week, while perfectly maintaining a high level of engagement with our happy customers.Beyond its powerful automation, the software is incredibly seamless to use. It features an exceptionally clean, well-organized, and user-friendly dashboard that gives us a clear overview of our entire online reputation at a single glance. Additionally, Raitify generates deeply interesting and insightful reports. These detailed analytics help us spot trends, track customer sentiment over time, and make data-driven decisions to grow our business.If you want to upgrade your brand's review management strategy, Raitify is the ultimate choice. It goes far beyond standard market tools, perfectly combining cutting-edge AI automation with beautiful design and actionable insights. Highly recommended!

While Raitify’s AI features are incredibly powerful, one major area that could be improved is the customization depth for negative review management. The software currently excels at automatically answering positive feedback, but handling critical 1-star to 3-star reviews still requires a heavily manual approach to ensure the brand's voice remains empathetic and accurate.To truly outperform the competition, Raitify should introduce AI-powered sentiment analysis guardrails and contextual smart templates for critical feedback. Currently, when a negative review comes in, the system alerts the user, but it does not suggest specific, tailored resolution phrases based on the complaint's context. Adding a "Smart Draft" feature for negative feedback—where the AI generates a sensitive, non-defensive response for human approval—would bridge this gap perfectly.Furthermore, expanding the core platform to include direct SMS review invitation campaigns would make it a truly all-in-one tool. Right now, smaller businesses have to rely on external marketing channels to drive clients to the software. Integrating an internal, automated text-message request system alongside the existing email tools would drastically boost review generation rates and make the overall workflow much smoother for everyday users.