WebRezPro HMS

4.7 (164 评论)

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100 分中的 84 分
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Miguel, Marisa, Kevin + 27 more experts recommend WebRezPro

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WebRezPro HMS

4.7 (164 评论)

在 73 中排名第 8 位的 酒店管理软件

专为酒店设计的强大的云端物业管理系统

94% 推荐度，226 家酒店推荐

Bell avatar Bell - AI驅動的產品分析師

我分析了WebRezPro的產品評論、專家推薦、功能、定價、整合及其他資訊，以生成以下摘要。

酒店業者說

Hoteliers like the robust functionality of WebRezPro, especially its ease of use in managing reservations, personalized reporting, and seamless integrations with various OTAs and tools like QB, Stripe, and Siteminder. Specific benefits include efficient onboarding with training videos, custom reporting, and ease of navigation. However, criticisms include the need for better group booking interfaces, mobile functionality, and more intuitive rate and package setups. WebRezPro helps increase efficiency in operations, thereby improving customer experience, and can significantly save on operational costs.

閱讀他們的評論

支持

反應迅速

Hoteliers often highlight WebRezPro's customer support as a standout feature. Among the key points mentioned are the consistent availability and accessibility of support, with assistance being available through various channels such as phone, email, and potentially chat, though the latter is not explicitly confirmed. Users frequently commend the responsiveness of the support team, noting that issues are generally addressed promptly, although complex cases may sometimes experience delays. The support staff are described as knowledgeable and effective, which is crucial in resolving user issues efficiently. During the onboarding process, support plays a significant role, aiding in the setup and training of new users. Additionally, resources such as FAQs, tutorials, and documentation are appreciated as they contribute to a comprehensive support system that enhances user experience. However, a few reviews suggest that the support experience could be improved by reintroducing personalized calls instead of relying on generic resources, which some users find less helpful.

Assistant General Manager

9 个月前

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Assistant General Manager

9 个月前

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Assistant General Manager

9 个月前

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Assistant General Manager

9 个月前

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Assistant General Manager

9 个月前

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Senior Vice President of Sales

4 个月前

已验证

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy ...

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Senior Vice President of Sales

4 个月前

已验证

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy for hotel experts and unexperienced hoteliers who never used a PMS before. WebRezPro saves hotel operators time and increases their revenue, all while being very user-friendly. WebRezPro's team is great to work with in general, and their support team is top-notch. They will help you achieve the customization and experience that you need, so make sure to let them know what you want. I remember being stuck trying to extract guest email on a daily basis and the lady help me setup the whole process, it was super easy and she was super friendly. Unlike other PMS, WebRezPro's team is always around to help if you have any questions or issues. I highly recommend WebRezPro PMS to our clients around the world. And if you get Carrie Goode as your account manager you will be lucky because she always available ...

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Senior Vice President of Sales

4 个月前

已验证

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy for hotel experts and unexperienced hoteliers who never used a PMS before. WebRezPro saves hotel operators time and increases their revenue, all while being very user-friendly. WebRezPro's team is great to work with in general, and their support team is top-notch. They will help you achieve the customization and experience that you need, so make sure to let them know what you want. I remember being stuck trying to extract guest email on a daily basis and the lady help me setup the whole process, it was super easy and she was super friendly. Unlike other PMS, WebRezPro's team is always around to help if you have any questions ...

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Senior Vice President of Sales

4 个月前

已验证

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend ...

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Manager

9 个月前

已验证

... The Staff at Webrezpro are absolutely amazing. They always reply to any questions or issues I may have in a timely manner and always help me to resolve/learn what I need to know. ...

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Manager

9 个月前

已验证

... Gosh, I really can't think of a thing! It is an amazing company and they stand behind everything they do. ...

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Manager

9 个月前

已验证

... The Staff at Webrezpro are absolutely amazing. They always reply to any questions or issues I may have in a timely manner and always help me to resolve/learn what I need to know. ...

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Owner

1 个月前

已验证

... The company has fantastic customer support and will work with you to customize the software to your needs. It integrates very well with the GDS and the engineers did a great job to create a seamless ...

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Manager

4 个月前

已验证

... 我喜欢这样一个事实，如果我在飞机上或吃午饭并且需要确认预订，程序会在几秒钟内计算数字并设置所有文件，我所要做的就是按下发送。我喜欢它，我可以在会议等时通过手机监控签到和签 ...

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Manager

4 个月前

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Assistant General Manager

9 个月前

已验证

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly ...

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Assistant General Manager

9 个月前

已验证

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2 ...

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Assistant General Manager

9 个月前

已验证

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor ...

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General Manager

9 个月前

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General Manager

9 个月前

已验证

... 你想知道我喜欢 WebRezPro 的哪些方面吗？绝对一切！在另外两家公司在该领域失败后，我们一直在寻找客户服务，我们绝对找到了最好的！我的时间和 WRP 始终正常运行对我的成功至关重要，如果我有任何问题（都是用户（我）错误）并打电话，有人接听，等待总是很短。三年来与我打交道的每个人都 ...

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General Manager

9 个月前

已验证

... 你想知道我喜欢 WebRezPro 的哪些方面吗？绝对一切！在另外两家公司在该领域失败后，我们一直在寻找客户服务，我们绝对找到了最好的！我的时间和 WRP 始终正常运行对我的成功至关重要，如果我有任何问题（都是用户（我）错误）并打电话，有人接听，等待总是很短。三年来与我打交道的每个人都彬彬有礼、善解人意、耐心等待。就是最好的！ ...

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General Manager

9 个月前

已验证

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General Manager

9 个月前

已验证

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Marketing & /Sales

9 个月前

已验证

... WebRezPro 自定义报告中提供的地理细分信息很容易访问且很有价值。我喜欢在系统中对自己的报告进行风格化的能力。对于像我这样不是 tekkie 的老男孩来说，导航的便利性给我留下了特别深刻的印象。但最重要的是我收到的“帮助”请求的即时回复。例如，我在新西兰过冬，由于连接问题，不得不请求帮助和指导。尽管存在时差，但帮助始终是即时的。我喜欢这个操作系统！ ...

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Marketing & /Sales

9 个月前

已验证

... WebRezPro 自定义报告中提供的地理细分信息很容易访问且很有价值。我喜欢在系统中对自己的报告进行风格化的能力。对于像我这样不是 tekkie 的老男孩来说，导航的便利性给我留下了特别深刻的印象。但最重要的是我收到的“帮助”请求的即时回复。例如，我在 ...

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Operations Manager

3 个月前

已验证

... 非常感谢 WRP 的客户服务，以及真正的白手套服务。他们对出现的问题迅速做出反应，并始终努力寻找解决方案！ ...

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General Manager

8 个月前

已验证

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General Manager

8 个月前

已验证

... 我们从哪里开始... 我们是一家较小的酒店，总共只有 18 间客房，主要好处是我们可以轻松查看每个房间，无论是按房间类别还是通过房间可用性日历升序房间号。这有助于了解我们客人的未来入住率和个人房间偏好或要求（无障碍、狗友好等）。我们的团队很欣赏通过颜色编码的选项，以说明任何即将到来的贵宾、本地团体、剩余余额的预订，并且还能够识别是否对预订应用了有效的付款方式，从而有足够的时间解决问题。这种扩展的视图还使我们能够为当地协商的团体或个人做好准备，这些团体或个人我们知 ...

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General Manager

8 个月前

已验证

... 我们从哪里开始... 我们是一家较小的酒店，总共只有 18 间客房，主要好处是我们可以轻松查看每个房间，无论是按房间类别还是通过房间可用性日历升序房间号。这有助于了解我们客人的未来入住率和个人房间偏好或要求（无障碍、狗友好等）。我们的团队很欣赏通过颜色编码的选项，以说明任何即将到来的贵宾、本地团体、剩余余额的预订，并且还能够识别是否对预订应用了有效的付款方式，从而有足够的时间解决问题。这种扩展的视图还使我们能够为当地协商的团体或个人做好准备，这些团体或个人我们知道根据他们的历史倾向有预订但尚未这样做，因此我们将在同一类别内调整或移动预订以释放为上述团体或个人提供多晚住宿。另一个好处是通过帮助门户提供的简单、24/7 和快速的客户。通过物业管理系统发出的客户支持票的周转时间很少超过一个小时，电话即时服务相当令人放心，尤其是那 ...

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Regional Operations Manager

4 个月前

已验证

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Regional Operations Manager

4 个月前

已验证

... WebRezPro 是现代的并且与其他现代公司的产品很好地集成，非常易于使用和教授，并且足够可定制。但他们“绝对可以”的态度和非常乐于助人的团队是他们相对 ...

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Regional Operations Manager

4 个月前

已验证

... 与 WRP 打交道最令人惊讶的部分是他们多么渴望接受改进建议并实 ...

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Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 个月前

已验证

... Webrezpro 是一个优秀的预订系统。它用户友好，易于学习且系统速度很快。培训视频非常好；培训新员工很快，您可以通过培训视频在短时间内安排人员上岗。即使在管理方面，界面也非常直观。支持团队很棒，总是很乐意提供帮助。 ...

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Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 个月前

已验证

... Webrezpro 是一个优秀的预订系统。它用户友好，易于学习且系统速度很快。培训视频非常好；培训新员工很快，您可以通过培训视频在短时间内安排人员上岗。即使在管理方面，界面也非常直观。支持团队很棒，总是很乐意提供帮助。 ...

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General Manager

4 个月前

已验证

... 酒店 PMS 的绝佳选择——用户友好、基于云且支持强大！ ...

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General Manager

4 个月前

已验证

... 酒店 PMS 的绝佳选择——用户友好、基于云且支持强大！ ...

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Owner

3 个月前

已验证

... 报告运行设置可以更直观。似乎您需要首次支持才能查找和运行报告。应该有更多更频繁运行的标准报告，这样就不会有那么多“自定义报告”了 ...

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Hotel Manager

2 个月前

已验证

... 尽管他们的做法没有帮助，但支持代表确实及时回复了我的疑问和问题。 ...

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Hotel Manager

2 个月前

已验证

... 尽管他们的做法没有帮助，但支持代表确实及时回复了我的疑问和问题。 ...

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Hotel Manager

2 个月前

已验证

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Residence Life Secretary

2 个月前

已验证

... 从我的角度来看，我想不出任何需要改进的地方。问题得到及时且专业的解答。 ...

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Manager

2 个月前

已验证

... 技术支持简直太 ...

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Manager

2 个月前

已验证

... 技术支持简直太棒了！每次我打电 ...

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Manager

2 个月前

已验证

... 技术支持简直太棒了！每次我打电话寻求支 ...

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Manager

2 个月前

已验证

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Office Manager

2 个月前

已验证

... WRP ...

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Office Manager

2 个月前

已验证

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Office Manager

2 个月前

已验证

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Office Manager

2 个月前

已验证

... 由于我们的公园内有大量的场地，我们经常会遇到 WRP 加载时间延长的问题，这可能很有挑战性。有几个页面我们根本无法访问，因为它们根本无法加载。此外，我们还遇到了一些小的可用性问题，例如上传的图像似乎保存成功，但并没有显示在预订门户上。这些问题影响了我们运营的整体效率，我们希望看到改进，使 WRP 更加用户友好，并能为像我们这样的高容量公园提供响应能力。此外，我们发现很难联系到熟悉我们公园独特运营或具体政策的人。虽然我们能够联系到支持人员，但由于我们的度假村的运营方式与其他度假村不同，他们往往不能完全理解我们的需求。例如，我们不会在抵达前分配场地或房间，而且我 ...

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Office Manager

2 个月前

已验证

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Office Manager

2 个月前

已验证

... 客户服务良好，但用户友好度不高 ...

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Office Manager

2 个月前

已验证

... 由于我们的公园内有大量的场地，我们经常会遇到 WRP 加载时间延长的问题，这可能很有挑战性。有几个页面我们根本无法访问，因为它们根本无法加载。此外，我们还遇到了一些小的可用性问题，例如上传的图像似乎保存成功，但并没有显示在预订门户上。这些问题影响了我们运营的整体效率，我们希望看到改进，使 WRP 更加用户友好，并能为像我们这样的高容量公园提供响应能力。此外，我们发现很难联系到熟悉我们公园独特运营或具体政策的人。虽然我们能够联系到支持人员，但由于我们的度假村的运营方式与其他度假村不同，他们往往不能完全理解我们的需求。例如，我们不会在抵达前分配场地或房间，而且我 ...

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Office Manager

2 个月前

已验证

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Owner/CEO

2 个月前

已验证

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Assistant General Manager

2 个月前

已验证

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Revenue Manager

1 个月前

已验证

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Revenue Manager

1 个月前

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Manager

1 个月前

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Manager

1 个月前

已验证

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自動化

協助

Hoteliers often praise WebRezPro HMS for its automation capabilities, specifically highlighting how the system calculates figures and sets up paperwork quickly. Many users appreciate the efficiency this brings, allowing them to confirm bookings with minimal manual intervention. Additionally, the live system's ability to update housekeeping tasks in real-time is noted for saving time and enabling the team to work independently. The automated pre-authorization processes, which need some verification at check-in, and the ability to change rates in bulk are also recognized as valuable features that enhance workflow efficiency by minimizing room for errors.

Assistant General Manager

9 个月前

已验证

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Assistant General Manager

9 个月前

已验证

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Senior Vice President of Sales

4 个月前

已验证

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy for hotel experts and unexperienced hoteliers who never used a PMS before. WebRezPro saves hotel operators time and increases their revenue, all while being very user-friendly. WebRezPro's team is great to work with in general, and their support team is top-notch. They will help you achieve the customization and experience that you need, so make sure to let them know what you want. I remember being stuck ...

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Senior Vice President of Sales

4 个月前

已验证

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy for hotel experts and unexperienced hoteliers who never used a PMS before. WebRezPro saves hotel operators time and increases their revenue, all while being very user-friendly. WebRezPro's team is great to work with in general, and their support team is top-notch. They will help you achieve the customization ...

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Owner

1 个月前

已验证

... WebRezPro does not currently have a very sophisticated yield management tool. The retail component of the software is a little clunky. It would also be great if they offered a spa booking platform. ...

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Owner/Treasurer

9 个月前

已验证

... Great customer service, always very helpful whenever we call. So easy to use and understand, even for new employees. They are always one step ahead with up to date tools and needs. We have been ...

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Owner/Treasurer

9 个月前

已验证

... Great customer service, always very helpful whenever we call. So easy to use and understand, even for new employees. They are always one step ahead with up to date tools and needs. We have been ...

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Manager

4 个月前

已验证

... 我喜欢这样一个事实，如果我在飞机上或吃午饭并且需要 ...

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Manager

4 个月前

已验证

... 我喜欢这样一个事实，如果我在飞机上或吃午饭并且需要确认预订，程序会在几秒 ...

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Manager

4 个月前

已验证

... 我喜欢这样一个事实，如果我在飞机上或吃午饭并且需要确认预订，程序会在几秒钟内计算数字并 ...

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Manager

4 个月前

已验证

... 我喜欢这样一个事实，如果我在飞机上或吃午饭并且需要确认预订，程序会在几秒钟内计算数字并设置所有文件，我所要做的就是按下发送。我喜 ...

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Manager

4 个月前

已验证

... 我喜欢这样一个事实，如果我在飞机上或吃午饭并且需要确认预订，程序会在几秒钟内计算数字并 ...

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Manager

4 个月前

已验证

... 我喜欢这样一个事实，如果我在飞机上或吃午饭并且需要确认预订，程序会在几秒钟内计算数字并 ...

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Assistant General Manager

9 个月前

已验证

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor authentication for users, so we always feel safe. Since everything ...

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Principal & CEO

1 个月前

已验证

... Webrez pro 是将 AirBnb 和智能锁集成到我们的 4 单元 airbnb 租赁中的绝佳解决方案。客房服务易于管理，支持响应迅速。 ...

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General Manager

8 个月前

已验证

... 我们从哪里开始... 我们是一家较小的酒店，总共只有 18 间客房，主要好处是我们可以轻松查看每个房间，无论是按房间类别还是通过房间可用性日历升序房间号。这有助于了解我们客人的未来入住率和个人房间偏好或要求（无障碍、狗友好等）。我们的团队很欣赏通过颜色编码的选项，以说明任何即将到来的贵宾、本地团体、剩余余额的预订，并且还能够识别是否对预 ...

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General Manager

8 个月前

已验证

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General Manager

8 个月前

已验证

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General Manager

8 个月前

已验证

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General Manager

8 个月前

已验证

... 在多个预订/帐户之间无缝转移付款/费用会很有帮助。拥有房间/事件/组块模板的选项将非常有助于节省时间。同样在块方面，将默认设置作为背景设置，也许可 ...

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General Manager

8 个月前

已验证

... 我们从哪里开始... 我们是一家较小的酒店，总共只有 18 间客房，主要好处是我们可以轻松查看每个房间，无论是按房间类别还是通过房间可用性日历升序房间号。这有助于了解我们客人的未来入住率和个人房间偏好或要求（无障碍、狗友好等）。我们的团队很欣赏通过颜色编码的选项，以说明任何即将到来的贵宾、本地团体、剩余余额的预订，并且还能够识别是否对预订应用了有效的付款方式，从而有足够的时间解决问题。这种扩展的视图还使我们能够为当地协商的团体或个人做好准备，这些团体或个人我们知道根据他们的历史倾向有预订但尚未这样做，因此我们将在同一类别内调整或移动预订以释放为上述团体或个人提供多晚住宿。另一个好处是通过帮助门户提供的简单、24/7 和快速的客户。通过物业管理系统发出的客户支持票的周转时间很少超过一个小时，电话即时服务相当令人放心，尤其是那些通宵工作的人。除了培训视频外，培训视频始终是新团队成员入职的第一步，客户支持简直令人难以置信。当我们不定期执行的特定流程之间存在大量时间时，用户手册作为复习非常有帮助，以确保满足准确性；这对所有团队成员都有帮助，无论是新的还是有经验的！至少可以说，我们对 WebRezPro 非常满意！ ...

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General Manager

8 个月前

已验证

... 在多个预订/帐户之间无缝转移付款/费用会很有帮助。拥有房间/事件/组块模板的选项将非常有助 ...

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General Manager

8 个月前

已验证

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General Manager

8 个月前

已验证

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Regional Operations Manager

4 个月前

已验证

... 与 WRP 打交道最令人惊讶的部分是他们多么渴望接受改进建议并实际贯彻执行。此 PMS 开始时比我们使用的或与购物时相比要好得多，但在与他们合作的近三年中，我们一直在不断改进，并对我们的建议做出响应。惊人。 ...

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Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 个月前

已验证

... -有时系统会告诉我们它已经进行了预授权，但实际上并没有。我们已经开始在签入时验证每个预授权，但这不是我们应该做的步骤。 -最好有一个自助登记程序选项或与 WebRez ...

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Office Manager

2 个月前

已验证

... 我们经营一家短期度假租赁公司，使用 Webrezpro 已有 10 多年。它允许我们将日历与其他各种平台集成，以便我们轻松管理预订流程。这家公 ...

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Owner

2 个月前

已验证

... 报告功能不错，但可以有更多选项。还希望为用户提供更多自动计费和报销选项 ...

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Owner

2 个月前

已验证

... 报告功能不错，但可以有更多选项。还希望为用户提供更多自动计费和报销选项 ...

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Manager

1 个月前

已验证

... WRP 优化了效率并减少了出错的空间。该平台易于使用且直观。仪表板是最好的功能，它提供了未来一天的快照。我们每天使用的另一个功能是查找功能 - 如果您需要查找客人并按客人姓名搜索预订，则会显示他们的整个预订历史记录。自助入住功能是为客人提供的出色客户服务工具。拥有一个客房服务团队可以随时更新的实时系统可以节省大量时 ...

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Manager

1 个月前

已验证

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Manager

1 个月前

已验证

... WRP 优化了效率并减少了出错的空间。该平台易于使用且直观。仪表板是最好的功能，它提供了未来一天的快照。我们每天使用的另一个功能是查找功能 - 如果您需要查找客人并按客人姓名搜索预订，则会显示他们的整个预订历史记录。自助入住功能是为客人提供的出色客户服务工具。拥有一个客房服务团队可以随时更新的实时系统可以节省大量时间并允许团队自主工作。最近添加的“批量”更改费率功能是一项很棒的功能，在需要 ...

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整合

已連接

Hoteliers often highlight that WebRezPro HMS provides a robust integration capability with various systems, which is a significant advantage for property management needs. The software integrates effectively with platforms such as property management systems (PMS), global distribution systems (GDS), and smart lock systems, enhancing operational efficiency and convenience for users. However, there are occasional inconsistencies in integration performance, particularly with some third-party tools like payment gateways and marketing platforms, which can disrupt user operations. While setting up integrations is generally straightforward, users express a desire for more customization options to better tailor integrations to their unique requirements. Overall, the breadth of integration options is a key strength, but further improvements in reliability and flexibility could enhance user experience even more.

General Manager

12 个月前

已验证

... Software stills feels like it needs support from time to time to fix a small error. Nothing major but support is always there fast. Better group block interface would be nice too. ...

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Senior Vice President of Sales

4 个月前

已验证

... Exceptional customer service, very intuitive interface, affordable, APIs ...

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Owner

1 个月前

已验证

... The company has fantastic customer support and will work with you to customize the software to your needs. It integrates very well with the GDS and the engineers did a great job to create a seamless ...

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Owner

1 个月前

已验证

... The company has fantastic customer support and will work with you to customize the software to your needs. It integrates very well with the GDS and the engineers did a great job to create a seamless ...

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Manager

4 个月前

已验证

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Assistant General Manager

9 个月前

已验证

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful ...

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Owner/manager

3 个月前

已验证

... 也许更多的在线指导。在旅途中想要一个适用于 WebRezPro 的 iPhone 应用程序。 ...

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Owner/manager

3 个月前

已验证

... 也许更多的在线指导。在旅途中想要一个适用于 WebRezPro 的 iPhone 应用程序。 ...

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Principal & CEO

1 个月前

已验证

... Webrez pro 是将 AirBnb 和智能锁集成到我们的 4 单元 airbnb 租赁中的绝佳解决方案。客房服务易于管理，支持响应迅速。 ...

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Marketing & /Sales

9 个月前

已验证

... WebRezPro 自定义报告中提供的地理细分信息很容易访问且很有价值。我喜欢在系统中对自己的报告进行风格化的能力。对于像我这样不是 tekkie 的老男孩来说，导航的便利性给我留下了特别深刻的印象。但最重要的是我收到的“帮助”请求的即时回复。例如，我在新西兰过冬，由于连接问题，不 ...

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General Manager

8 个月前

已验证

... 我们从哪里开始... 我们是一家较小的酒店，总共只有 18 间客房，主要好处是我们可以轻松查看每个房间，无论是按房间类别还是通过房间可用性日历升序房间号。这有助于了解我们客人的未来入住率和个人房间偏好或要求（无障碍、狗友好等）。我们的团队很欣赏通过颜色编码的选项，以说明任何即将到来的贵宾、本地团体、剩余余额的预订，并且还能够识别是否对预订应用了有 ...

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General Manager

8 个月前

已验证

... 我们从哪里开始... 我们是一家较小的酒店，总共只有 18 间客房，主要好处是我们可以轻松查看每个房间，无论是按房间类别还是通过房间可用性日历升序房间号。这有助于了解我们客人的未来入住率和个人房间偏好或要求（无障碍、狗友好等）。我们的团队很欣赏通过颜色编码的选项，以说明任何即将到来的贵宾、本地团体、剩余余额的预订，并且还能够识别是否对预订应用了有效的付款方式，从而有足够的时间解决问题。这种扩展的视图还使我们能够为当地协商的团体或个人做好准备，这些团体或个人我们知道根据他们的历史倾向有预订但尚未这样做，因此我们将在同一类别内调整或移动预订以释放为上述团体或个人提供多晚住宿。另一个好处是通过帮助门户提供的简单、24/7 和快速的客户。通过物业管理系统发出的客户支持票的周转时间很少超过一个小时，电话即时服务相当令人放心，尤其是那些通宵工作的人。除了培训视频外，培训视频始终是新团队成员入职的第一步，客户支持简直令人难以置信。当我们不定期执行的特定流程之间存在大量时间时，用户手册作为复习非常有帮助，以确保满足准确性；这对所有团队成员都有帮助，无论是新的还是有经验的！至少可以说，我们对 WebRezPro 非常满意！ ...

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General Manager

8 个月前

已验证

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Regional Operations Manager

4 个月前

已验证

... 精品酒店集团找到了支持其酒店运营目标和企业文化的现代 PMS ...

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Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 个月前

已验证

... -有时系统会告诉我们它已经进行了预授权，但实际上并没有。我们已经开始在签入时验证每个预授权，但这不是我们应该做的步骤。 -最好有一个自助登记程序选项或与 WebRezPro 一起工作的 Kiosk ...

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Owner/CEO

2 个月前

已验证

... 我们喜欢与 Webr ...

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Revenue Manager

1 个月前

已验证

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Revenue Manager

1 个月前

已验证

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Revenue Manager

1 个月前

已验证

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Manager

1 个月前

已验证

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Manager

1 个月前

已验证

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價值

平衡

Hoteliers often highlight the value for money offered by WebRezPro’s Hotel Management Software. Many users appreciate the reasonable pricing of the system, emphasizing that it delivers significant benefits relative to its cost. The software's extensive features are considered well worth the investment, providing a strong return on investment (ROI). Additionally, the availability of free trials or demos is noted as beneficial for evaluating the software's utility before committing to a purchase. Overall, hoteliers find the pricing to be transparent, with no hidden fees, which enhances the perceived value of the product in comparison to competitors.

Front Desk Agent

3 个月前

已验证

... It is very reader friendly It works really fast and is efficient All elements are beneficial to business clientele ...

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Front Desk Agent

3 个月前

已验证

... It is very reader friendly It works really fast and is efficient All elements are beneficial to business clientele ...

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Front Desk Agent

3 个月前

已验证

... It is very reader friendly It works really fast and is efficient All elemen ...

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Assistant General Manager

9 个月前

已验证

... 非常敏感和可靠 ...

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Assistant General Manager

9 个月前

已验证

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Assistant General Manager

9 个月前

已验证

... 对我来说，可以改善和维护客房服务选项。如果您将一个房间添加到维护可用性中，并且在过期日期，它应该在它被删除之前向您发送消息或询问，而无需您清除此问题。报告，它们有许多报告，您可以通过选择不同的日期来构建它们，但是，它们不会按月或按年进行，或者 ...

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Manager

9 个月前

已验证

... The Staff at Webrezpro are absolutely amazing. They always reply to any questions or issues I may have in a timely manner and always help me to resolve/learn what I need to know. ...

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Owner/Treasurer

9 个月前

已验证

... Great customer service, always very helpful whenever we call. So easy to use and understand, even for new employees. They are always one step ahead with up to date tools and needs. We have been using Webrezpro for 11 ...

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General Manager

9 个月前

已验证

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Marketing & /Sales

9 个月前

已验证

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General Manager

8 个月前

已验证

... 我们从哪里开始... 我们是一家较小的酒店，总共只有 18 间客房，主要好处是我们可以轻松查看每个房间，无论是按房间类别还是通过房间可用性日历升序房间号。这有助于了解我们客人的未来入住率和个人房间偏好或要求（无障碍、狗友好等）。我们的团队很欣赏通过颜色编码的选项，以说明任何即将到来的贵宾、本地团体、剩余余额的预订，并且还能够识别是否对预订应用了有效的付款方式，从而有足够的时间解决问题。这种扩展的视图还使我们能够为当地协商的团体或个人做好准备，这些团体或个人我们知道根据他们的历史倾向有预订但尚未这样做，因此我 ...

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General Manager

8 个月前

已验证

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General Manager

8 个月前

已验证

... 我们从哪里开始... 我们是一家较小的酒店，总共只有 18 间客房，主要好处是我们可以轻松查看每个房间，无论是按房间类别还是通过房间可用性日历升序房间号。这有助于了解我们客人的未来入住率和个人房间偏好或要求（无障碍、狗友好等）。我们的团队很欣赏通过颜色编码的选项，以说明任何即将到来的贵宾、本地团体、剩余余额的预订，并且还能够识别是否对预订应用了有效的付款方式，从而有足够的时间解决问题。这种扩展的视图还使我们能够为当地协商的团体或个人做好准备，这些团体或个人我们知道根据他们的历史倾向有预订但尚未这样做，因此我们将在同一类别内调整或移动预订以释放为上述团体或个人提供多晚住宿。另一个好处是通过帮助门户提供的简单、24/7 和快速的客户。通过物业管理系统发出的客户支持票的周转时间很少超过一个小时，电话即时服务相当令人放心，尤其是那些通宵工作的人。除了培训视频外，培训视频始终是新团队成员入职的第一步，客户支持简直令人难以置信。当我们不定期执行的特定流程之间存在大量时间时，用户手册作为复习非常有帮助，以确保满足准确性；这对所有团队成员都有帮助，无论是新的还是有经验的！至少可以说，我们对 WebRezPro 非常满意！ ...

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General Manager

8 个月前

已验证

... 我们从哪里开始... 我们是一家较小的酒店，总共只有 18 间客房，主要好处是我们可以轻松查看每个房间，无论是按房间类别还是通过房间可用性日历升序房间号。这有助于了解我们客人的未来入住率和个人房间偏好或要求（无障碍、狗友好等）。我们的团队很欣赏通过颜色编码的选项，以说明任何即将到来的贵宾、本地团体、剩余余额的预订，并且还能够识别是否对预订应用了有效的付款方式，从而有足够的时间解决问题。这种扩展的视图还使我们能够为当地协商的团体或个人做好准备，这些团体或个人我们知道根据他们的历史倾向有预订但尚未这样做，因此我们将在同一类别内调整或移动预订以释放为上述团体或个人提供多晚住 ...

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Office Manager

2 个月前

已验证

... WRP 团队始终积极响应并全心投入，始终帮助我们解决出现的具体问题。他们不仅倾听我们的需求，还积极开发新功能，确保程序不断发展并无缝满足我们的独特需求。他们对 ...

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Office Manager

2 个月前

已验证

... WRP 团队始终积极响应并全心投入，始终帮助我们解决出现的具体问题。他们不仅倾听我们的需求，还积极开发新功能，确保程序不断发展并无缝满足我们的独特需求。他们对客户支持和创新的承诺产生了真正的影响，我们非常感谢他们量身定制解决方案以帮助我们取得成功。我们特别看重的一项功能是能够轻松更改系统内的各种细 ...

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Office Manager

2 个月前

已验证

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Owner/CEO

2 个月前

已验证

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Assistant General Manager

2 个月前

已验证

... WebRezPro 拥有许多功能和能力，允许用户根据自己的物业定制物业管理体验 - 如果某个功能不完善，他们的团队将重新开发一个有效的解决方案！从新的磁带图表到报告，他们一直在跟上不断变化的酒店业！ ...

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Assistant General Manager

2 个月前

已验证

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Revenue Manager

1 个月前

已验证

... 价格合理的优质系统 ...

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Manager

1 个月前

已验证

... 更聪明地工作而不是更努力地工作 ...

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Manager

1 个月前

已验证

... WRP 优化了效率并减少了出错的空间。该平台易于使用且直观。仪表板是最好的功能，它提供了未来一天的快照。我们每天使用的另一个功能是查找功能 - 如果您需要查找客人并按客人姓名搜索预订，则会显示他们的整个预订历史记录。自助入住功能是为客人提供 ...

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Manager

1 个月前

已验证

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Manager

1 个月前

已验证

... 更聪明地工作而不是更努力地工作 ...

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Manager

1 个月前

已验证

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功能

發展中

Hoteliers often praise the functionality of WebRezPro’s Hotel Management Software for its comprehensive core features and reliability. The platform effectively handles essential tasks such as bookings, reporting, and billing with minimal downtime, allowing properties to manage operations smoothly. Automation capabilities, particularly in billing and reporting, increase operational efficiency by reducing manual workload. Users appreciate the adaptability of workflows and templates, which can be customized to meet specific property needs. Although some report complexities in certain reporting features, the insights provided are generally actionable and valuable for informed decision-making. Furthermore, the software supports a wide range of global features, accommodating multiple languages and currencies, which is advantageous for international users. Overall, WebRezPro is recognized for its robust functionality and ability to scale alongside business growth.

Front Desk Agent

3 个月前

已验证

... It is very reader friendly It works really fast and is efficient All elemen ...

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Front Desk Agent

3 个月前

已验证

... It is very reader friendly It works really fast and is efficient All elemen ...

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Front Desk Agent

3 个月前

已验证

... It is very reader friendly It works really fast and is efficient All elemen ...

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Front Desk Agent

3 个月前

已验证

... It is very reader friendly It works really fast and is efficient All elemen ...

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General Manager

12 个月前

已验证

... Used Webrezpro for over 5 years. Always fantastic service. Feel like I get small family business support with these guys and highly recommend them. Used them for two hotels so far. ...

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Manager

12 个月前

已验证

... 使用它的时间还不够长，看看是否需要改进。但是我们的节目是法语的，并不是所有的节目都是法语的。 ...

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Assistant General Manager

9 个月前

已验证

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Assistant General Manager

9 个月前

已验证

... 我喜欢这样一个事实，即每次我们带来差异或错误时，他们都会帮助修复它并及时回复我们。他们的回答总是积极的，并帮助我们找到解决方案。我喜欢我们可以打电话给他们，或者给他们发电子邮件，他们总是会回复我们。他们多次帮助我们进行培训，或了解管理设置，以便更好地为我们服务。我们从会计的角度询问了对我们非常重要的特定报告，他们打开了一张票来帮助我们构建这些报告。 ...

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Assistant General Manager

9 个月前

已验证

... 对我来说，可以改善和维护客房服务选项。如果 ...

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Assistant General Manager

9 个月前

已验证

... 我喜欢这样一个事实，即每次我们带来差异或错误时，他们都会帮助修复它并及时回复我们。他们的回答总是积极的，并帮助我们找到解决方案。我喜欢我们可以打电话给他们，或者给他们发电子邮件，他们总是会回复我们。他们多次帮助我们进行培训，或了解管理设置，以便更好地为我们服务。我们从会计的角度询 ...

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Assistant General Manager

9 个月前

已验证

... 我喜欢这样一个事实，即每次我们带来差异或错误时，他们都会帮助修复它并及时回复我们。他们的回答总是积极的，并帮助我们找到解决方案。我喜欢我们可以打电话给他们，或者给他们发电子邮件，他们总是会回复我们。他们多次帮助我们进行培训，或了解管理设置，以便更好地为我们服务。我们从会计的角度询 ...

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Assistant General Manager

9 个月前

已验证

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Assistant General Manager

9 个月前

已验证

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Assistant General Manager

9 个月前

已验证

... 对我来说，可以改善和维护客房服务选项。如果您将一个房间添加到维护可用性中，并且在过期日期，它应该在它被删除之前向您发送消息或询问，而无需您清除此问题。报告，它们有许多报告，您可以通过选择不同的日期来构建它们，但是，它们不会按月或按年进行，或者与前几年的相同时间范围进行比较。 ...

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Senior Vice President of Sales

4 个月前

已验证

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy for hotel experts and unexperienced hoteliers who never used a PMS before. WebRezPro saves hotel operators time and increases their revenue, all while being very user ...

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Senior Vice President of Sales

4 个月前

已验证

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize ...

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Senior Vice President of Sales

4 个月前

已验证

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly ...

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Senior Vice President of Sales

4 个月前

已验证

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons ...

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Senior Vice President of Sales

4 个月前

已验证

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly ...

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Owner

1 个月前

已验证

... The company has fantastic customer support and will work with you to customize the software to your needs. It integrates very well with the GDS and the engineers did a great job to create a seamless ...

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Manager

4 个月前

已验证

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Manager

4 个月前

已验证

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Manager

4 个月前

已验证

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Assistant General Manager

9 个月前

已验证

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features ...

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Assistant General Manager

9 个月前

已验证

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software ...

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Assistant General Manager

9 个月前

已验证

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually ...

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Assistant General Manager

9 个月前

已验证

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security ...

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Assistant General Manager

9 个月前

已验证

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor authentication for users, so we always feel safe. Since everything is online, it is very accessible but we need to ensure security and we have never felt like security is an issue with WRP. -Everything is tracked by the user so we have a clear record and it is easy to find the relevant people if any issues are brought up. There is a log of any changes that are made on each reservation ...

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Assistant General Manager

9 个月前

已验证

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor authentication for users, so we always feel safe. Since everything is online, it is very accessible but we need to ensure security and we have never felt like security is an issue with WRP. -Everything is track ...

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Assistant General Manager

9 个月前

已验证

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor authentication for users, so we always feel safe. Since everything is online, it is very accessible but we need to ensure security and we have never felt like security is an issue with WRP. -Everything is tracked by the user so we have a clear record and it is easy to find the relevant people if any issues are brought up. There is a log of any changes that are made on each reservation so we can easily follow every reservation and its changes. -Overall a fantastic software that is continually evolving ...

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Assistant General Manager

9 个月前

已验证

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specific ...

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Assistant General Manager

9 个月前

已验证

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor authentication for users, so we always feel safe. Since everything is online, it is very accessible but we need to ensure security and we have never felt like security is an issue with WRP. -Everything is tracked ...

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Assistant General Manager

9 个月前

已验证

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored ...

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Assistant General Manager

9 个月前

已验证

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many ...

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Assistant General Manager

9 个月前

已验证

... There are various features that we would like to see added and have been throughout our experience with WRP. The main one we are still waiting for is to be able to book multiple room types on one ...

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Owner/manager

3 个月前

已验证

... 惊人的支持人员。便于使用 。非常实用的预订系统。易于培训新员工。很少有程序故障。 ...

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Owner/manager

3 个月前

已验证

... 很棒的公司，很棒的支持人员 ...

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Owner/manager

3 个月前

已验证

... 也许更多的在线指导。在旅途中想要一个适用于 WebRezPro 的 iPhone 应用程序。 ...

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Owner/manager

3 个月前

已验证

... 惊人的支持人员。便于使用 。非常实用的预订系统。易于培训新员工。很少有程序故障。 ...

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Principal & CEO

1 个月前

已验证

... Webrez pro 是将 AirBnb 和智能锁集成到我们的 4 单元 airbnb 租赁中的绝佳解决方案。客房服务易于管理，支持响应迅速。 ...

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Principal & CEO

1 个月前

已验证

... 一些报告功能难以理解。软件中还内置了许多选项，这些选项对于我使用它的目的来说并不是非常必要的。 ...

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General Manager

9 个月前

已验证

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General Manager

9 个月前

已验证

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Marketing & /Sales

9 个月前

已验证

... 出色的营销和分析支持 ...

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Marketing & /Sales

9 个月前

已验证

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Marketing & /Sales

9 个月前

已验证

... 您的不断更新远远超出了我的改进愿景。我喜欢阅读时事通讯并通过建议的更改和新程序走动。 ...

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Manager/owner

4 个月前

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... 我想找到一种阻止某些人预订的方法。那些对房间造成损坏的人。 ...

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General Manager

8 个月前

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General Manager

8 个月前

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... 我们从哪里开始... 我们是一家较小的酒店，总共只有 1 ...

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General Manager

8 个月前

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General Manager

8 个月前

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... 我们从哪里开始... 我们是一家较小的酒店，总共只有 18 间客房，主要好处是我们可以轻松查看每个房间，无论是按房间类别还是通过房间可用性日历升序房间号。这有助于了解我们客人的未来入住率和个人房间偏好或要求（无障碍、狗友好等）。我们的团队很欣赏通过颜色编码的选项，以说明任何即将到来的贵宾、本地团体、剩余余额的预订，并且还能够识别是否对预订应用了有效的付款方式，从而有 ...

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General Manager

8 个月前

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General Manager

8 个月前

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General Manager

8 个月前

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... 在多个预 ...

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General Manager

8 个月前

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... 在多个预订/帐户之间无缝转移付款/费用会很有帮助。拥有房间/事件/组块模板的选项将非常有助于节省时 ...

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General Manager

8 个月前

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... 我们从哪里开始... 我们是一家较小的酒店，总共只有 18 间客房，主要好处是我们可以轻松查看每个房间，无论是按房间类别还是通过房间可用性日历升序房间号。这有助于了解我们客人的未来入住率和个人房间偏好或要求（无障碍、狗友好等）。我们的团队 ...

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General Manager

8 个月前

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General Manager

8 个月前

已验证

... 我们从哪里开始... 我们是一家较小的酒店，总共只有 18 间客房，主要好处是我们可以轻松查看每个房间，无论是按房间类别还是通过房间可用性日历升序房间号。这有助于了解我们客人的未来入住率和个人房 ...

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General Manager

8 个月前

已验证

... 我们从哪里开始... 我们是一家较小的酒店，总共只有 18 间客房，主要好处是我们可以轻松查看每个房间，无论是按房间类别还是通过房间可用性日历升序房间号。这有助于了解我们客人的未来入住率和个人房间偏好或要求（无障碍、狗友好等）。我们的团队很欣赏通过颜色编码的选项，以说明任何即将到来的贵宾、本地团体、剩余余额的预订，并且还能够识别是否对预订应用了有效的付款方 ...

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General Manager

8 个月前

已验证

... 我们从哪里开始... 我们是一家较小的酒店，总共只有 18 间客房，主要好处是我们可以轻松查看每个房间，无论是按房间类别还是通过房间可用性日历升序房间号。这有助于了解我们客人的未来入住率和个人房间偏好或要求（无障碍、狗友好等）。我们的团队很欣赏通过颜色编码的选项，以说明任何即将到来的贵宾、本地团体、剩余余额的预订，并且还能够识别是否对预订应用了有效的付款方式，从而有足够的时间解决问题。这种扩展的视图还使 ...

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General Manager

8 个月前

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Regional Operations Manager

4 个月前

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Regional Operations Manager

4 个月前

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... WebRezPro 是现代的并且与其他现代公司的产品很好地集成，非常易于使用和教授，并且足够可定制。但他们 ...

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Regional Operations Manager

4 个月前

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Regional Operations Manager

4 个月前

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... 与 WRP 打交道最令人惊讶的部分是他们多么渴望接受改进建议并实际贯彻执行。此 PMS 开始时比我们使用的或与 ...

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Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 个月前

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Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 个月前

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Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 个月前

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Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 个月前

已验证

... Webrezpro 是一个优秀 ...

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Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 个月前

已验证

... 很棒的酒店管理软件 ...

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Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 个月前

已验证

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Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 个月前

已验证

... Webrezpro 是一个优秀的预订系统。它用户友好，易于学习且系统速度很快。培训视频非常好；培训新员工很快，您可以通过培训视频在短时间内安排人员上岗。即使在管理方面，界面也非常直观。支持团队很棒，总是很乐意提供帮助。 ...

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Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 个月前

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Accounts/Front desk

3 个月前

已验证

... 希望 cc 信息的保存时间比目前的几天更长。会更容易进入回头客 ...

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General Manager

4 个月前

已验证

... 基于云，用户友好，支持出色，外观出色/颜色鲜艳/易于滚动浏览。喜欢新的升 ...

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General Manager

4 个月前

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... 需要定制特定房产时，有更多更改选项。有时，我们有一些更适合我们房产的东西，但定制选项有限，无法满足我们的直接需求。新版本中有更多选项可以最小化信息，例如我们的到期进出信息。 ...

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General Manager

4 个月前

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General Manager

4 个月前

已验证

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Owner

3 个月前

已验证

... Webrez 酒店经营者软件和服务评论 ...

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Owner

3 个月前

已验证

... 报告运行设置可以更直观。似乎您需要首次支持才能查找和运行报告。应该有更多更频繁运行的标准报告，这样就不会有那么多“自定义报告”了 ...

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Office Manager

2 个月前

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... 我们经营一家短期度假租赁公司，使用 Webrezpro 已有 10 多年。它允许我们将日历与其他各种平台集成，以便我们轻松管理预订流程。这家公司最大的优点是支持团队。如果您有问题，他们会在短时间内给您答复，让流程继续进行。如果无法快速回答，他们会与您一起寻找解决方案。强烈推荐！ ...

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Office Manager

2 个月前

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... 多年来，我们一直建议改进一些方面。我们始终听取我们的反馈，并将更新纳入新版本中。 ...

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Office Manager

2 个月前

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Owner

2 个月前

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... 直观、简单、精致、全面的一体化平台。我并不是所有选项的专家，我只是知道它对我们来说非常有效 ...

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Owner

2 个月前

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... 报告功能不错，但可以有更多选项。还希望为用户提供更多自动计费和报销选项 ...

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Residence Life Secretary

2 个月前

已验证

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Residence Life Secretary

2 个月前

已验证

... WebRezPro 拥有一支出色的技术支持团队！我在一所大学工作，我们只有 5 间客房。当我遇到 ...

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Residence Life Secretary

2 个月前

已验证

... WebRezPro 拥有一支出色的技术支持团队！我在一所大学工作，我们只有 5 间客房。当我遇到复 ...

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Manager

2 个月前

已验证

... 很棒的预订软件+！ ...

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Office Manager

2 个月前

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... WRP 团队始终积极响应并全心投入，始终帮助我们解决出现的具体问题。他们不仅倾听我们的需求，还积极开发新功能，确保程序不断发展并无缝满足我们的独特需求。他们对客户支持和创新的承诺产生了真正的影响，我们非常感谢他们量身定制解决方案以帮助我们取得成功。我们特别看重的一项功能是能够轻松更改系统内的各种细节和选项，使我们能够根据特定需求进行调整。这种灵活性增强了我们 ...

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Office Manager

2 个月前

已验证

... WRP 团队始终积极响应并全心投入，始终帮助我们解决出现的具体问题。他们不仅倾听我们的需求，还积极开发新功能，确保程序不断发展并无缝满足我们的独特需求。他们对客户支持和创新的承诺产生了真正的影响，我们非常感谢他们量身定制解决方案以帮助我们取得成功。我们特别看重的一项功能是能够轻松更改系统内的各种细节和选项，使我们能够根据特定需求进行调整。这种灵活性增强了我们的整体体验，并确保我们能够高效地管理运营。 ...

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Office Manager

2 个月前

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Office Manager

2 个月前

已验证

... WRP 团队始终积极响应并全心投入，始终帮助我们解决出现的具体问题。他们不仅倾听我们的需求，还积极开发新功能，确保程序不断发展并无缝满足我们的独特需求。他们对客户支持和创新的承诺产生了真正的影响，我们非常感谢他们量身定制解决方案以帮助我们取得成功。我们特别看重的一项功能是能够轻松更改系统内的各种细节和选项，使我们能够根据特定需求进行调整。这种灵活性增强了我们的整体体验，并确保我们能够高效地管理运营。 ...

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Office Manager

2 个月前

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Office Manager

2 个月前

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Owner/CEO

2 个月前

已验证

... 我们喜欢与 Webrezpro 合作和使用。他们的后端系统非常易于使用和学习。通过他们的新更新，预订引擎的外观和功能都非 ...

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Owner/CEO

2 个月前

已验证

... - 应用程序太棒了！ - 内置消息系统非常有用。 - 在我看来，其他没有什么可以改进的。 ...

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Assistant General Manager

2 个月前

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Assistant General Manager

2 个月前

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Assistant General Manager

2 个月前

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Revenue Manager

1 个月前

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Revenue Manager

1 个月前

已验证

... WebRez 拥有出色的报告服务，可以导出为可用格式的 E ...

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Revenue Manager

1 个月前

已验证

... WebRez 拥有出色的报告服务，可以导出为可用格式的 E ...

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Revenue Manager

1 个月前

已验证

... 预订引擎可以改进，使其外观更美观、更现代。有时，小型酒店也很难满足图像要求。WebRez Pro 提供了一个可靠的平台，具有众多功能，可简化酒店管理。但是，有些地方需要改进，可以显著提高用户体验和功能。首先，用户界面 (UI) 虽然功能齐全，但更现代、更直观的设计可以带来好处。导航有时会让人感觉很麻烦，尤其是对于新用户来说。简化菜单布局和添加可自定义的仪表板将使日常操作更加高效。其次，报告功能很全面，但可以更加用户友好。允许在报告生成中进行更多自定义，例如拖放字段，将使用户能够根据自己的特定需求定制报告，而无需高级技术知识。与第三方工具的集成是一个强项，但偶尔会出现不一致的情况。提高这些集成的可靠性和广度，尤其是与流行的支付网关和营销平台的集成，可以大大提高运营效率。客户支持团队通常反应迅速，但复杂问题的等待时间可能很长。实现实时聊天功能以更快地解决问题或通过更详细的指南和视频教程扩展知识库，可以让用户独立解决小问题。最后，移动应用程序可以更加强大。添加离线模式和更广泛的功能等功能将使员工能够更灵活地管理预订和入住。总体而言，虽然 WebRez Pro 是一个可靠的系统，但这些增强功能可以提高其可用性和客户满意度。 ...

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GM

1 个月前

已验证

... 系统和客户支持的便捷性非常棒！新更新提高了输入和更改预订、价格等的便捷性！ ...

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Manager

1 个月前

已验证

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Manager

1 个月前

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Manager

1 个月前

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Manager

1 个月前

已验证

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Manager

1 个月前

已验证

... WRP 优化了效率并减少了出错的空间。该平台易于使用且直观。仪表板是最好的功能，它提供了未来一天的快照。我们每天使用的另一个功能是查找功能 - 如果您需要查找客人并按客人姓名搜索预订，则会显示他们的整个预订历史记录。自助入住功能是为客人提供的出色客户服务工具。拥有一个客房服务团队可以随时更新的实时系统可以节省大量时间并允许团队自主工作。最近添加的“批量”更改费率功能是一项很棒的功能，在需要调整时节省了大量时间。报告数量和自定义所需内容的能力使检索所需数据变得容易访问，并为预测提供了大量见解。电子邮件功能允许自动“抄送”到您选择的任何电子邮件地址，这非常棒。这样，预订团队就会收到发送给客人的所有电子邮件的副本，并且可以非常轻松地检查收到的信息。客人可以直接在线预订或通过“Hotlink”预订，这可以节省大量时间，这意味着客人可以随时预订，而不必等待电子邮件或电话回复。如果所选日期已被预订，则显示哪些日期可用，我很喜欢这个功能。这样，客人可以根据可用的日期调整日期，而不是完全失去预订。 ...

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Manager

1 个月前

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Manager

1 个月前

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Manager

1 个月前

已验证

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Manager

1 个月前

已验证

... WRP 优化了效率并减少了出错的空间。该平台易于使用且直观。仪表板是最好的功能，它提供了未来一天的快照。我们每天使用的另一个功能是查找功能 - 如果您需要查找客人并按客 ...

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Manager

1 个月前

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Manager

1 个月前

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Manager

1 个月前

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Manager

1 个月前

已验证

... WRP 优化了效率并减少了出错的空间。该平台易于使用且直观。仪表板是最好的功能，它提供了未来一天的快照。我们每天使用的另一个功能是查找功能 - 如果您需要查找客人并按客人姓名搜索预订，则会显示他们的整个预订历史记录。自助入住功能是为客人提供的出色客户服务工具。拥有一个客房服务团队可以随时更新的实时系统可以节省大量时间并允许团队自主工作。最近添加的“批量”更改费率功能是一项很棒的功能，在需要调整时节省了大量时间。报告数量和自定义所需内容的能力使检索所需数据变得容易访问，并为预测提供了大量见解。电子邮件功能允许自动“抄送”到您选择的任何电子邮件地址，这非常棒。这样，预订团队就会收到发送给客人的所有电子邮件的副本，并且可以非常轻松地检查收到的信息。客人可以直接在线预订或通过“Hotlink”预订，这可以节省大量时间，这意味着客人可以随时预订，而不必等待电子邮件或电话回复。如果所选日期已被预订，则显示哪些日期可用，我很喜欢这个功能。这样，客人可以根据可用的日期调整日期，而不是完全失去预订。 ...

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Manager

1 个月前

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Manager

1 个月前

已验证

... WRP 优化了效率并减少了出错的空间。该平台易于使用且直观。仪表板是最好的功能，它提供了未来一天的快照。我们每天使用的另一个功能是查找功能 - 如果您需要查找客人并按客人姓名搜索预订，则会显示他们的整个预订历史记录。自助入住功能是为客人提供的出色客户服务工具。拥有一个客房服务团队可以随时更新的实时系统可以节省大量时间并允许团队自主工作。最近添加的“批量”更改费率功能是一项很棒的功能，在需要调整时节省了大量时间。报告数量和自定义所需内容的能力使检索所需数据变得容易访问，并为预测提供了大量见解。电子邮件功能允许自动“抄送”到您选择的任何电子邮件地址，这非常棒。这样，预订团队就会收到发送给客人的所有电子邮件的副本，并且可以非常轻松地检查收到的信息。客人可以直接在线预订或通过“Hotlink”预订，这可以节省大量时间，这意味着客人可以随时预订，而不必等待电子邮件或电话回复。如果所选日期已被预订，则显示哪些日期可用，我很喜欢这个功能。这样，客人可以根据可用的日期调整日期，而不是完全失去预订。 ...

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Manager

1 个月前

已验证

... WRP 优化了效率并减少了出错的空间。该平台易于使用且直观。仪表板是最好的功能，它提供了未来一天的快照。我们每天使用的另一个功能是查找功能 - 如果您需要查找客人并按客人姓名搜索预订，则会显示他们的整个预订历史记录。自助入住功能是为客人提供的出色客户服务工具。拥有一个客房服务团队可以随时更新的实时系统可以节省大量时间并允许团队自主工作。最近添加的“批量”更改费率功能是一项很棒的功能，在需要调整时节省了大量时间。报告数量和自定义所需内容的能力使检索所需数据变得容易访问，并为预测提供了大量见解。电子邮件功能允许自动“抄送”到您选择的任何电子邮件地址，这非常棒。这样，预订团队就会收到发送给客人的所有电子邮件的副本，并且可以非常轻松地检查收到的信息。客人可以直接在线预订或通过“Hotlink”预订，这可以节省大量时间，这意味着客人可以随时预订，而不必等待电子邮件或电话回复。如果所选日期已被预订，则显示哪些日期可用，我很喜欢这个功能。这样，客人可以根据可用的日期调整日期，而不是完全失去预订。 ...

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Manager

1 个月前

已验证

... 客人资料的外观和可访问性可以改进——这看起来和导航起来很混乱。向所有酒店客人发送电子邮件的功能也是一个很棒的功能。能够按小时预订会议室或其他空间会很棒。能够将特定日期的活动添加到 Tape Chart 中将为系统的所有用户带来巨大好处。如果系统可以自动分配预订以填补“空白”，那将是一个优势。目前，如果日期恰好在 2 个 ...

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使用者介面

功能性

Hoteliers often express mixed reviews about the user interface of WebRezPro's Hotel Management Software. While some users appreciate that the system is user-friendly and efficient for operational tasks, there are notable criticisms regarding its visual design. Many believe the interface could benefit from modernization and improved aesthetics to enhance the user experience. Navigation is generally considered straightforward, but certain elements are occasionally described as tricky to navigate for some users. Furthermore, respondents suggest that the software would be more effective with updates to make the system more intuitive and to align it with contemporary design standards. Additionally, there is a need for clearer presentation of information within the interface. While the software is accessible and provides adequate training through videos, the design and ease of use remain areas with room for improvement.

Front Desk Agent

3 个月前

已验证

... It is very reader friendly It works really fast and is efficient All elemen ...

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General Manager

12 个月前

已验证

... Software stills feels like it needs support from time to time to fix a small error. Nothing major but support is always there fast. Better group block interface would be nice too. ...

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General Manager

12 个月前

已验证

... Software stills feels like it needs support from time to time to fix a small error. Nothing major but support is always there fast. Better group block interface would be nice too. ...

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Manager

12 个月前

已验证

... 程序易于使用和理解。无论我身在何处，都可以访问。并且能够非常轻松地联系支持。 ...

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Senior Vice President of Sales

4 个月前

已验证

... The user experience is really good, but I would try to improve the look and feel, and esthetics, mostly graphics and colors. ...

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Senior Vice President of Sales

4 个月前

已验证

... The user experience is really good, but I would try to improve the look and feel, and esthetics, mostly graphics and colors. ...

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Senior Vice President of Sales

4 个月前

已验证

... The user experience is really good, but I would try to improve the look and feel, and esthetics, mostly graphics and colors. ...

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Owner

1 个月前

已验证

... The company has fantastic customer support and will work with you to customize the software to your needs. It integrates very well with the GDS and the engineers did a great job to create a seamless ...

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Owner

1 个月前

已验证

... WebRezPro does not currently have a very sophisticated yield management tool. The retail component of the software is a little clunky. It would also be great if they offered a spa booking platform. ...

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Owner

1 个月前

已验证

... The company has fantastic customer support and will work with you to customize the software to your needs. It integrates very well with the GDS and the engineers did a great job to create a seamless ...

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Owner

1 个月前

已验证

... WebRezPro does not currently have a very sophisticated yield management tool. The retail component of the software is a little clunky. It would also be great if they offered a spa booking platform. ...

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Assistant General Manager

9 个月前

已验证

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online ...

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Owner/manager

3 个月前

已验证

... 惊人的支持人员。便于使用 。非常实用的预订系统。易于培训新员工。很少有程序故障。 ...

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Owner/manager

3 个月前

已验证

... 也许更多的在线指导。在旅途中想要一个适用于 WebRezPro 的 iPhone 应用程序。 ...

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Owner/manager

3 个月前

已验证

... 也许更多的在线指导。在旅途中想要一个适用于 WebRezPro 的 iPhone 应用程序。 ...

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Operations Manager

3 个月前

已验证

... 我认为 WRP 的用户界面元素可以改进。尽管学习起来并不难，但对于某些人来说，界面导航有点棘手，我认为它会以多种方式进行现代化改造。 ...

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Operations Manager

3 个月前

已验证

... 非常感谢 WRP 的客户服务，以及真正的白手套服务。他们对出现的问题迅速做出反应，并始终努力寻找解决方案！ ...

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Operations Manager

3 个月前

已验证

... 我认为 WRP 的用户界面元素可以改进。尽管学习起来并不难，但对于某些人来说，界面导航有点棘手，我认为它会以多种方式进行现代化改造。 ...

查看完整评论

Operations Manager

3 个月前

已验证

... 我认为 WRP 的用户界面元素可以改进。尽管学习起来并不难，但对于某些人来说，界面导航有点棘手，我认为它会以多种方式进行现代化改造。 ...

查看完整评论

Operations Manager

3 个月前

已验证

... 我认为 WRP 的用户界面元素可以改进。尽管学习起来并不难，但对于某些人来说，界面导航有点棘手，我认为它会以多种方式进行现代化改造。 ...

查看完整评论

Operations Manager

3 个月前

已验证

... 非常感谢 WRP 的客户服务，以及真正的白手套服务。他们对出现的问题迅速做出反应，并始终努力寻找解决方案！ ...

查看完整评论

Operations Manager

3 个月前

已验证

... 我认为 WRP 的用户界面元素可以改进。尽管学习起来并不难，但对于某些人来说，界面导航有点棘手，我认为它会以多种方式进行现代化改造。 ...

查看完整评论

Operations Manager

3 个月前

已验证

... 我认为 WRP 的用户界面元素可以改进。尽管学习起来并不难，但对于某些人来说，界面导航有点棘手，我认为它会以多种方式进行现代化改造。 ...

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Manager/owner

4 个月前

已验证

... 我喜欢用户友好的安全软件，它很容易学习和教其他工作人员如何使用它。 ...

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General Manager

8 个月前

已验证

... 精品旅馆的优秀系统 ...

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General Manager

8 个月前

已验证

... 我们从哪里开始... 我们是一家较小的酒店，总共只有 18 间客房，主要好处是我们可以轻松查看每个房间，无论是按房间类别还是通过房间可用性日历升序房间号。这有助于了解我们客人的未来入住率和个人房间偏好或要求（无障碍、狗友好等）。我们的团队很欣赏通 ...

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General Manager

8 个月前

已验证

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General Manager

8 个月前

已验证

... 在多个预订/帐户之间无缝转移付款/费用会很有帮助。拥有房间/事件/组块模板的选项将非常有助于节省时间。同样在块方面，将默认设置作为背景设置，也许可以简化创建块的便利性； ...

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General Manager

8 个月前

已验证

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General Manager

8 个月前

已验证

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Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 个月前

已验证

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Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 个月前

已验证

... 很棒的酒店管理软件 ...

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Accounts/Front desk

3 个月前

已验证

... 易于设置、易于培训、简单的预订输入、在需要时易于联系帮助、快速回复帮助 ...

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General Manager

4 个月前

已验证

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General Manager

4 个月前

已验证

... 酒店 PMS 的绝佳选择——用户友好、基于云且支持强大！ ...

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General Manager

4 个月前

已验证

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Owner

3 个月前

已验证

... Webrez 酒店经营者软件和服务评论 ...

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Owner

3 个月前

已验证

... 报告运行设置可以更直观。似乎您需要首次支持才能查找和运行报告。应该有更多更频繁运行的标准报告，这样就不会有那么多“自定义报告”了 ...

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Hotel Manager

2 个月前

已验证

... 尽管他们的做法没有帮助，但支持代表确实及时回复了我的疑问和问题。 ...

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Hotel Manager

2 个月前

已验证

... 我要求他们打电话，但他们却给我发了他们无法浏览的用户 ...

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Office Manager

2 个月前

已验证

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Office Manager

2 个月前

已验证

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Office Manager

2 个月前

已验证

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Owner/CEO

2 个月前

已验证

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Assistant General Manager

2 个月前

已验证

... WebRezPro 拥有许多功能和能力，允许用户根据自己的物业定制物业管理体验 - 如果某个功能不完善，他们的团队将重新开发一个有效的解决方案！从新的磁带图表到报告 ...

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Revenue Manager

1 个月前

已验证

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Revenue Manager

1 个月前

已验证

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Revenue Manager

1 个月前

已验证

... 预订引擎可以改进，使其外观更美观、更现代。有时，小型酒店也很难满足图像要求。WebRez Pro 提供了一个可靠的平台，具有众多功能，可简化酒店管理。但是，有些地方需要改进，可以显著提高用户体验和功能。首先，用户界面 (UI) 虽然功能齐全，但更现代、更直观的设计可以带来好处。导航有时会让人感觉很麻烦，尤其是对于新用户来说。简化菜单布局 ...

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GM

1 个月前

已验证

... 系统和客户支持的便捷性非常棒！新更新提高了输入和更改预订、价格等的便捷性！ ...

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Manager

1 个月前

已验证

... WRP 优化了效率并减少了出错的空间。该平台易于使用且直观。仪表板是最好的功能，它提供了未来一天的快照。我们每天使用的另一个功能是查找功能 - 如果您需要查找客人并按客 ...

查看完整评论

Manager

1 个月前

已验证

查看完整评论

Inn Keeper

30 天前

已验证

... 我们对更新的系统感到满意，它还可以帮助我们进行直接销售。也许你可以添加一个搜索栏，帮助新手更轻松地找到需要设置的东西。 ...

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Inn Keeper

30 天前

已验证

... 我们对更新的系统感到满意，它还可以帮助我们进行直接销售。也许你可以添加一个搜索栏，帮助新手更轻松地找到需要设置的东西。 ...

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Powered by AI

酒店業者最常提及

Training & Support
Ease of Use
Reservation Management
Integrations
Group Bookings
Rate Management
Custom Reporting
User Interface Aesthetics
Mobile Functionality
Housekeeping Integration

合作夥伴最常提及

Extensive integrations
Ease of use
Cloud-based management
Customer support
Innovation
Customizability
Modern user interface
Cost-effectiveness
Group bookings
Advanced billing and accounting

按細分市場的受歡迎程度

類別

35 | 大 (75-199 房间)

67 | 中等的 (25-74 房间)

98 | 小 (10-24 房间)

10 | 特大 (200+ 房间)

33 | 特小 (1-9 房间)

國家

136 | United States of America

84 | Canada

4 | Mexico

3 | Belize

2 | United Kingdom

2 | Turks and Caicos Islands

2 | Costa Rica

1 | Cayman Islands

1 | Tanzania

1 | Australia

1 | France

1 | India

1 | New Zealand

1 | Fiji

1 | Philippines

1 | Bahamas

類型

122 | 住宿加早餐旅馆

79 | 精品店

22 | 品牌酒店

4 | 赌场

36 | 市中心酒店

27 | 机场/会议酒店

13 | 长住服务式公寓

8 | 旅馆

60 | 有限的服务和经济型酒店

38 | 豪华酒店

50 | 汽车旅馆

92 | 度假村

11 | 房车公园和露营地

22 | 度假出租屋和别墅

地區

224 | 北美

3 | 欧洲

2 | 亚太地区

3 | 大洋洲

2 | 南美洲

7 | 中美洲

1 | 非洲

類別

164 | 酒店管理软件

219 | 物业管理系统

沒找到您要找的內容嗎？

什麼是WebRezPro？

成立于2003 | 总部位于Calgary, AB, Canada | 29 名员工
WebRezPro HMS 是一款全面的基于云的物业管理系统，旨在提高酒店业的生产力和增加收入。它在管理预订、提供个性化报告以及与各种在线旅行社 (OTA) 和 QuickBooks、Stripe 和 SiteMinder 等基本工具无缝集成方面表现出色。主要优势包括由培训视频、自定义报告选项和直观导航支持的高效入职培训。它有助于简化前台和后台操作，提高整体效率和客户体验，并显著降低运营成本。WebRezPro 还具有集成的免佣金在线预订引擎和移动优化功能，以满足现代业务需求。

查看网站

功能

自动化前台操作

推动更多在线预订和收入

客人自助入住

费率和收入管理

家政

特征

会计与金融

4/5 features

营销与电子商务

4/5 features

管理和配置

4/5 features

用户管理

4/5 features

前台

4/5 features

WebRezPro 的評論總結

4.7
出色的
164 评论
使用方便
4.6/5
客户支持
4.8/5
投资回报率
4.6/5
执行
4.5/5

被推荐

住宿加早餐旅馆 93% 被推荐 122 住宿加早餐旅馆
度假村 94% 被推荐 92 度假村
精品店 95% 被推荐 79 精品店
有限的服务和经济型酒店 90% 被推荐 60 有限的服务和经济型酒店
汽车旅馆 91% 被推荐 50 汽车旅馆
豪华酒店 96% 被推荐 38 豪华酒店
市中心酒店 97% 被推荐 36 市中心酒店
机场/会议酒店 97% 被推荐 27 机场/会议酒店
度假出租屋和别墅 94% 被推荐 22 度假出租屋和别墅
品牌酒店 92% 被推荐 22 品牌酒店
长住服务式公寓 92% 被推荐 13 长住服务式公寓
房车公园和露营地 93% 被推荐 11 房车公园和露营地
旅馆 95% 被推荐 8 旅馆
赌场 95% 被推荐 4 赌场

成就

热门产品

该供应商的趋势得分正在上升，WebRezPro HMS 是 酒店管理软件 类别中 #4 最热门的产品（在 73 中），也是全球酒店技术生态系统中 #186 最热门的产品。 HTR 评估供应商在市场上的实时活动，让买家了解产品是否正在增长势头

学到更多
認證支持

WebRezPro 已将其内部系统开放给 Hotel Tech Report 并获得了经过验证的支持认证。

Learn more about this achievement in the official press release
卓越证书

该供应商已获得卓越证书，该证书颁发给体现透明文化并受到客户高度推荐的供应商。有关详细信息，请参阅帮助中心。

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
84 HT评分

Hotel Tech Score 是一个综合排名，包括关键信号，例如：用户满意度、评论数量、评论新近度和供应商提交的信息，以帮助买家更好地了解他们的产品。

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

WebRezPro 的定價

根据要求提供定价

WebRezPro 选择不在其个人资料中共享常规定价，但您可以在下面请求报价。这通常表明定价灵活，因此建议获取多个报价以进行协商。

您的酒店有多少个房间？

获取即时价格估算

输入房间数量以获取您的物业的即时价格估算

No matching results

6

成功的故事

10

参考文献

20

特色客户

更多的 产品 经过 WebRezPro

https://ucarecdn.com/8c5e1403-7281-4f92-8140-02e7ca27b9b4/
WebRezPro 物业管理系统

WebRezPro 是一个完整、自动化和灵活的云物业管理系统，旨在提高所有类型住宿的生产力和收入。从预订和库存管理到会计和报告，功能齐全且易于使用的解决方案可实现前台和后台操作的现代化和简化。 WebRezPro 为住宿运营商提供创新、安全且价格合理的解决方案，其中包括完全集成的免佣金在线预订引擎，可与其他酒店系统连接，针对移动设备进行了优化，并且每一步都有乐于助人且反应迅速的技术支持团队提供支持的方式。

4.6 (219 评论)

https://ucarecdn.com/37ef5ad2-e473-4051-9982-024a3248d7e4/
WebRezPro HMS 酒店管理软件

WebRezPro 是一个完整、自动化和灵活的云物业管理系统，旨在提高所有类型住宿的生产力和收入。从预订和库存管理到会计和报告，功能齐全且易于使用的解决方案可实现前台和后台操作的现代化和简化。 WebRezPro 为住宿运营商提供创新、安全且价格合理的解决方案，其中包括完全集成的免佣金在线预订引擎，可与其他酒店系统连接，针对移动设备进行了优化，并且每一步都有乐于助人且反应迅速的技术支持团队提供支持的方式。

4.7 (164 评论)

WebRezPro 的評論

酒店评级

出色的
206
很好
26
平均
16
较差的
1
糟糕的
1

物业规模

  • 特小 (33)
  • 小 (98)
  • 中等的 (67)
  • 大 (35)
  • 特大 (10)

国家

  • United States of America
    United States of America
    (136)
  • Canada
    Canada
    (84)
  • Mexico
    Mexico
    (4)
  • Belize
    Belize
    (3)
  • United Kingdom
    United Kingdom
    (2)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (2)
  • Costa Rica
    Costa Rica
    (2)
  • Cayman Islands
    Cayman Islands
    (1)
  • Tanzania
    Tanzania
    (1)
  • Australia
    Australia
    (1)
  • France
    France
    (1)
  • India
    India
    (1)
  • New Zealand
    New Zealand
    (1)
  • Fiji
    Fiji
    (1)
  • Philippines
    Philippines
    (1)
  • Bahamas
    Bahamas
    (1)

地区

  • 北美
    北美
    (224)
  • 欧洲
    欧洲
    (3)
  • 亚太地区
    亚太地区
    (2)
  • 大洋洲
    大洋洲
    (3)
  • 南美洲
    南美洲
    (2)
  • 中美洲
    中美洲
    (7)
  • 非洲
    非洲
    (1)

酒店業者說

Hoteliers like the robust functionality of WebRezPro, especially its ease of use in managing reservations, personalized reporting, and seamless integrations with various OTAs and tools like QB, Stripe, and Siteminder. Specific benefits include efficient onboarding with training videos, custom reporting, and ease of navigation. However, criticisms include the need for better group booking interfaces, mobile functionality, and more intuitive rate and package setups. WebRezPro helps increase efficiency in operations, thereby improving customer experience, and can significantly save on operational costs.

AI-generated from the text of customer reviews

Training & Support
Ease of Use
Reservation Management
Integrations
Group Bookings
Rate Management
Custom Reporting
User Interface Aesthetics
Mobile Functionality
Housekeeping Integration

正在尋找特定資訊嗎？

10

乐于助人的支持团队，快速响应

Inn Keeper 从 10 to 24 房间 旅馆及早餐 在 Victoria (Canada)

已验证
30 天前
每次我们有问题或疑问时，我们都会通过电子邮件收到支持团队的快速回复。这很有帮助。
Country Canada
Inn Keeper
小型酒店
Share review
10

更聪明地工作而不是更努力地工作

Manager 从 75-99 房间 有限服务和预算酒店 在 Whistler (Canada)

已验证
1 个月前
WRP 优化了效率并减少了出错的空间。该平台易于使用且直观。仪表板是最好的功能，它提供了未来一天的快照。我们每天使用的另一个功能是查找功能 - 如果您需要查找客人并按客人姓名搜索预订，则会显示他们的整个预订历史记录。自助入住功能是为客人提供的出色客户服务工具。拥有一个客房服务团队可以随时更新的实时系统可以节省大量时间并允许团队自主工作。最近添加的“批量”更改费率功能是一项很棒的功能，在需要调整时节省了大量时间。报告数量和自定义所需内容的能力使检索所需数据变得容易访问，并为预测提供了大量见解。电子邮件功能允许自动“抄送”到您选择的任何电子邮件地址，这非常棒。这样，预订团队就会收到发送给客人的所有电子邮件的副本，并且可以非常轻松地检查收到的信息。客人可以直接在线预订或通过“Hot...
Country Canada
Manager
大型酒店
Share review
10

出色的客户支持

GM 从 50-74 房间 精品酒店 在 Ridgway (United States of America)

已验证
1 个月前
系统和客户支持的便捷性非常棒！新更新提高了输入和更改预订、价格等的便捷性！
Country United States of America
GM
中型酒店
Share review
10

价格合理的优质系统

Revenue Manager 从 10 to 24 房间 旅馆及早餐 在 Tilghman (United States of America)

已验证
1 个月前
WebRez 拥有出色的报告服务，可以导出为可用格式的 Excel。我们的小旅馆也非常欣赏该产品的价格合理，并且支持始终可用、响应迅速且乐于助人！我们利用 PMS 中的支持功能联系支持人员，通常能够在提交后的几个小时内直接与某人交谈。在使用许多其他 PMS 系统时，我从未发现过如此快速的响应。我们还发现季节性定价结构易于使用，并且在所有渠道中保持一致。总体而言，Web Rez Pro 是一款可靠的程序，价格合理，适合所有规模的房产。
Country United States of America
Revenue Manager
小型酒店
Share review
10

非常适合 4 单元酒店

Principal & CEO 从 100 to 199 房间 旅馆及早餐 在 Morristown (United States of America)

已验证
1 个月前
Webrez pro 是将 AirBnb 和智能锁集成到我们的 4 单元 airbnb 租赁中的绝佳解决方案。客房服务易于管理，支持响应迅速。
Country United States of America
Principal & CEO
大型酒店
Share review
9

Great reporting

Owner 从 50-74 房间 旅馆及早餐 在 Friday Harbor (San Juan Islands)

已验证
1 个月前
The company has fantastic customer support and will work with you to customize the software to your needs. It integrates very well with the GDS and the engineers did a great job to create a seamless interface with our hotel's website. Very flexible and expandable.
Country San Juan Islands
Owner
中型酒店
Share review
8

WebRezPro 正在不断发展 - 他们会倾听您的问题！

Assistant General Manager 从 50-74 房间 精品酒店 在 Portland (United States of America)

已验证
2 个月前
WebRezPro 拥有许多功能和能力，允许用户根据自己的物业定制物业管理体验 - 如果某个功能不完善，他们的团队将重新开发一个有效的解决方案！从新的磁带图表到报告，他们一直在跟上不断变化的酒店业！
Country United States of America
Assistant General Manager
中型酒店
Share review
10

最好的物业和酒店管理软件！

Owner/CEO 从 100 to 199 房间 度假租赁和别墅 在 Santo Tomas (Philippines)

已验证
2 个月前
我们喜欢与 Webrezpro 合作和使用。他们的后端系统非常易于使用和学习。通过他们的新更新，预订引擎的外观和功能都非常棒！我们遇到的任何问题都得到了快速而有效的处理。
Country Philippines
Owner/CEO
大型酒店
Share review
7

客户服务良好，但用户友好度不高

Office Manager 从 500+ 房间 度假村 在 Rocky Mountain House (Canada)

已验证
2 个月前
WRP 团队始终积极响应并全心投入，始终帮助我们解决出现的具体问题。他们不仅倾听我们的需求，还积极开发新功能，确保程序不断发展并无缝满足我们的独特需求。他们对客户支持和创新的承诺产生了真正的影响，我们非常感谢他们量身定制解决方案以帮助我们取得成功。我们特别看重的一项功能是能够轻松更改系统内的各种细节和选项，使我们能够根据特定需求进行调整。这种灵活性增强了我们的整体体验，并确保我们能够高效地管理运营。
Country Canada
Office Manager
超大型酒店
Share review
10

很棒的预订软件+！

Manager 从 1 to 4 房间 旅馆及早餐 在 Tombstone (United States of America)

已验证
2 个月前
技术支持简直太棒了！每次我打电话寻求支持时，我都不需要等待很长时间，他们总是能够帮助我解决我需要的任何问题，而且非常友善和善解人意！这是我在任何场合交谈过的最好的支持小组。
Country United States of America
Manager
超小型酒店
Share review
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专家问答和合作伙伴推荐

Submit Recommendation

合作夥伴說

Industry experts recommend WebRezPro for its versatile cloud-based capabilities, allowing hotel staff and management to operate from anywhere seamlessly. Notable features include extensive integration possibilities with over 125 partners, customizable tools for properties of any size, and specialized functions like group booking and advanced billing. The system's adaptability, ease of use, and consistent innovation make it particularly appealing for a wide range of accommodation types.

AI-generated from the text of customer reviews

Extensive integrations
Ease of use
Cloud-based management
Customer support
Innovation
Customizability
Modern user interface
Cost-effectiveness
Group bookings
Advanced billing and accounting
问题:

这个产品或服务在哪些方面做得很好？

回答:

他们的平台非常人性化，允许酒店经营者访问不同的报告并根据自己的需求进行自定义。支持始终及时，即使不懂技术的人也可以轻松管理系统。

经过 Miguel Amezquita (Siteminder) 上 January 12, 2025

问题:

该产品或服务与竞争对手的区别是什么？

回答:

Cloud Base PMS 提供不同的连接，他们建立的合作伙伴关系允许他们的客户从一系列外部服务中进行选择以补充 PMS，并且可以与一些渠道和技术提供商直接联系，使酒店经营者更有信心选择此 PMS。

经过 Miguel Amezquita (Siteminder) 上 January 12, 2025

问题:

根据您对该产品或服务的体验，如果您可以向考虑该产品或服务的酒店经营者提供一条建议，您会提出什么建议？

回答:

对于希望利用此 PMS 提供的不同工具获得更多预订的独立酒店来说，这是一个出色的系统。轻松管理支付服务，让您能够与不同的提供商合作，客房服务报告可定制，并且具有良好的支持系统。

经过 Miguel Amezquita (Siteminder) 上 January 12, 2025

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WebRezPro 已向 Hotel Tech Report 开放其内部支持工具和流程，并已获得 GCSC 支持认证，该认证验证了他们为支持客户而采用的工具和流程。

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