The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 28 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
A23 Advisors shines in ease of use and customer support , with exclusive features like Email Marketing.
Amadeus shines when it comes to exceptional customer support , with exclusive features like PPC and 3rd party ad buys.
Side-by-side ratings based on 28 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 1 | 27 |
After analyzing 28 verified reviews, A23 Advisors users most value its , while Amadeus users highlight exceptional customer support, platform reliability. Click any theme to see what reviewers say.
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Exceptional Customer Support
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How each product ranks among Digital Marketing Agencies vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) | — | #19 1 reviews |
| Mid-Size (25-74 rooms) ▾ | #37 0 reviews | #12 12 reviews |
| Large (75-199 rooms) ▾ | — | #5 11 reviews |
| X-Large (200+ rooms) | — | #6 2 reviews |
By Property Type
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| Boutique ▾ | — | #12 11 reviews |
| Luxury ▾ | — | #11 12 reviews |
| Branded / Chain ▾ | — | #8 9 reviews |
| Extended Stay | #21 0 reviews | #11 2 reviews |
By Region
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| North America | #32 0 reviews | #14 3 reviews |
| Europe ▾ | — | #13 7 reviews |
| Asia Pacific ▾ | — | #3 5 reviews |
| Middle East | — | #5 1 reviews |
Your hotel is evaluating A23 Advisors by A23 Advisors and Amadeus – Digital Media to boost your digital marketing efforts. Both aim to enhance online visibility and direct bookings, but they approach this differently. A23 Advisors offers a strategic consultancy with a focus on brand and audience engagement, while Amadeus delivers a data-driven media platform optimized for performance. Which solution aligns better with your current needs?
A key deciding factor is whether you prefer a highly personalized consultancy or a scalable, technology-driven platform. Let’s examine how each stacks up across critical areas.
A23 Advisors is a boutique marketing consultancy founded in 2016, with a focus on strategic brand positioning and audience engagement. It boasts a perfect 5/5 overall rating from a single review and is highly praised for its responsiveness and tailored recommendations. Conversely, Amadeus, established in 1987, has a broad global presence and a significantly larger user base, with 26 reviews in the past six months and an overall rating of 4.41/5. It specializes in digital media, metasearch, and SEO strategies, with a proven track record of increasing direct bookings.
While A23 Advisors offers a highly personalized service, Amadeus provides a scalable digital marketing platform supported by extensive industry partnerships. The more recent reviews favor Amadeus, indicating ongoing satisfaction with its performance and support. Which approach fits your hotel’s current marketing maturity and growth ambitions?
If your hotel needs a dedicated, strategic partner to craft customized marketing campaigns and develop brand-specific content, A23 Advisors is the clear choice. It excels in areas like social media management, influencer marketing, and creative content, with nine features unique to its service. For hotels prioritizing expert guidance, personalized recommendations, and a boutique approach, A23 Advisors offers a tailored experience.
On the other hand, if your hotel seeks robust digital media campaigns, measurable performance, and extensive integration options, Amadeus is the better fit. Its platform supports omni-channel strategies, with 104 verified integrations and a proven ability to increase direct bookings through targeted advertising and SEO. For larger properties or brands aiming for a broad reach and data-driven results, Amadeus’s platform offers a more scalable solution.
A23 Advisors is rated 5/5 for ease of use, reflecting its streamlined onboarding process, personalized support, and clear communication. Reviews highlight how quickly your team can get up to speed with their guidance, making the transition smooth. In contrast, Amadeus has a strong 4.44/5 rating, with some users noting that process timing could be improved, though generally its platform is intuitive once familiar.
Given the latest reviews, A23 Advisors’s high touch service and tailored onboarding make it slightly easier for hotels to adopt. Edge: A23 Advisors.
A23 Advisors offers nine features unique to its service, including copywriting, yield management consulting, WordPress development, social media photography, custom CMS, graphic design, social media management, influencer marketing, and email marketing. These add significant creative and strategic depth that Amadeus lacks.
Amadeus provides three exclusive features—PPC, third-party ad buys, and tag management—focused on performance marketing and tracking. Both platforms share 14 features, but A23 Advisors’s broader creative toolkit and strategic services give it an edge for hotels seeking personalized marketing campaigns. Edge: A23 Advisors.
Both products are highly rated for support, with A23 Advisors achieving a perfect 5/5 rating. Clients praise their responsiveness, timely implementation, and personalized attention, with reviews stating, “They are rock stars—up to speed quickly and always responsive.”
Amadeus garners a solid 4.33/5, with users noting consistent support but occasional delays and communication gaps, especially in larger-scale issues. However, recent reviews highlight the proactive approach of Amadeus’s dedicated teams. While both excel, A23 Advisors’s perfect rating suggests slightly better support. Edge: A23 Advisors.
Amadeus boasts 104 verified integrations, including industry-leading platforms like Priority Software, Orange Hotel Marketing, and RevControl, providing extensive options for seamless connectivity. Shared integrations are nonexistent, but Amadeus’s broad network makes it ideal for hotels needing multiple third-party system connections.
A23 Advisors, with zero verified integrations, focuses more on strategic consulting than technical infrastructure. If your hotel relies on integrating various systems, Amadeus’s extensive partner network is a clear advantage. Edge: Amadeus.
Amadeus has a higher overall rating (4.41/5) based on 26 reviews, with recent feedback praising its effectiveness in increasing online visibility and direct bookings. Hotels in the luxury, resort, and city-center segments particularly rate Amadeus highly, citing improved campaign results and dedicated support.
A23 Advisors, with only one review, rates 5/5, but the limited data makes it less reliable for comparative purposes. Larger hotels and properties seeking proven digital marketing results tend to favor Amadeus’s platform. Edge: Amadeus.
Both products do not publicly list pricing; A23 Advisors offers no trial, flat monthly fee, or implementation costs, indicating a customized quote approach. Amadeus similarly does not specify pricing details or trials, reflecting its enterprise-oriented model.
Expect costs to be tailored based on your hotel’s size and needs, making direct comparison difficult. Budget considerations and scope should guide your discussions with each provider.
Hotels that benefit most from A23 Advisors include:
Not ideal if your hotel prefers a plug-and-play media platform or minimal external support.
Amadeus is suited for:
Not ideal if your hotel prefers highly personalized, hands-on marketing support or has minimal digital infrastructure.
At its core, A23 Advisors offers a high-touch, strategic marketing consultancy focused on brand positioning and creative content, with a perfect review record but limited recent feedback. It’s ideal for hotels that want a deeply personalized, strategic partner to craft bespoke marketing campaigns and develop their digital presence.
Amadeus, supported by a broader user base and more recent positive reviews, excels in delivering performance-driven digital marketing at scale. Its extensive integrations, proven track record, and data-driven approach make it suitable for larger hotels and brands seeking measurable results and extensive system connectivity.
If your hotel values a tailored, strategic approach with personalized support, A23 Advisors is the right choice. For hotels prioritizing scalable, technology-enabled digital marketing with proven performance metrics, Amadeus is the superior option.
Digital Marketing Agencies pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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According to HTR's product database, A23 Advisors and Amadeus – Digital Media share 14 features. Here are the key differences — features one has that the other lacks.
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| 3rd party ad buys | ||
| Copywriting | ||
| Custom CMS | ||
| Graphic design | ||
| PPC | ||
| Social Media Photography | ||
| Tag Management & Tracking Configuration | ||
| Wordpress development | ||
| Yield Management (Service/Consulting) |
Unique capabilities
What hoteliers love
The Amadeus team, including individuals like Bert and Yuko, are frequently commended for their proactive and effective customer support, ensuring that... The Amadeus team, including individuals like Bert and Yuko, are frequently commended for their proactive and effective customer support, ensuring that users receive timely assistance and expertise to leverage the platform successfully.
Amadeus' tools are consistently reliable, offering hoteliers a stable solution for managing their digital marketing campaigns efficiently. Users appre... Amadeus' tools are consistently reliable, offering hoteliers a stable solution for managing their digital marketing campaigns efficiently. Users appreciate the lack of downtime and service interruptions, supporting seamless operations.
Ranks higher for
Unique capabilities
Where the ratings diverge most
It depends on your requirements. A23 Advisors and Amadeus – Digital Media share many core Digital Marketing Agencies features, but each has unique capabilities. A23 Advisors offers 0 verified integration partners, while Amadeus – Digital Media offers 104. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. A23 Advisors leads in ease of use at 5.0/5 vs 4.5/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
A23 Advisors: No. Amadeus – Digital Media: No. Neither product currently offers a free tier. Most Digital Marketing Agencies vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. A23 Advisors has an HT Score of 0 and Amadeus has 79. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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