ALICE

ALICE Guest Messaging

Guest Messaging Platforms

25 reviews
Go to profile

HotelTechScore

73
  • Based in New York (United States)
  • Founded in 2013
  • 100 employees on Linkedin

User Ratings

  • Likelihood to Recommend
    94%
    (Based on 25 reviews)
  • Ease of Use
    4.8
    (Based on 25 reviews)
  • Return on Investment (ROI)
    4.7
    (Based on 25 reviews)
  • Customer Support
    4.8
    (Based on 25 reviews)
  • Implementation
    4.5
    (Based on 25 reviews)

Features & Services

  • Mobile Friendly
  • Team Chat
  • Guest History
  • Photo Sharing
  • Secured Data Protection
  • SMS text messaging
  • Analytics dashboard
  • Open API
  • Mobile App
  • Facebook Messenger Integration
  • Chatbot
  • Whatsapp Integration
  • Desktop App (non-web based)
  • Automated Replies
  • Message Routing

Reviews

Most Recent

Concierge from Boutique hotel
We use the Alice GoConcierge version and the Concierge team loves it Read full review

Most Positive

Front Desk Agent from Branded
Alice allows fast messaging with our residents. Read full review

Most Critical

Concierge

References

Erin Webb Guest Services Lead The Wythe

It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, ye...

Noah Lemaich Director of Brand Standards SIXTY Hotels

ALICE not only helps us to personalize the text messages for guests, but also be able to use templates to answ...

Aberaham Rodriguez, Front Office Director, Front Office Director Smyth, A Thompson Hotel

Our guests love texting us. A lot of modern day travelers expect more tech-savvy ways to communicate versus th...

Michael Hillier General Manager The Renwick

Offering guests the ability to text and use the app to place requests makes a lot of sense. We’re on our pho...

Guest New York Hotel

The staff was so responsive and helpful from the moment I stepped on property. Having the ability to text the...


    

Integrates with

Property Management Systems (PMS) (3) Voice Activated Tech (1) Hotel Management Software (HMS) (1) Staff Task Management & Collaboration (1)
User Breakdown
By chainscale
  • Economy
    16%
  • Midscale
    21%
  • Upscale
    36%
  • Luxury
    27%
By brand vs. independent
  • Independent
    49%
  • Brand
    51%
By property type
  • Airport/ conference
    0%
  • Bed & Breakfast
    5%
  • Boutique hotel
    30%
  • Branded
    0%
  • Budget Property
    0%
  • Casino
    5%
  • City Center Hotel
    5%
  • Extended Stay
    13%
  • Hostel
    5%
  • Limited Service
    0%
  • Motel
    0%
  • Other
    19%
  • Resort
    5%
  • Vacation Rental
    11%
  • Villas
    0%
By experience level
  • < 4 years
    24%
  • 5-8 years
    29%
  • 9+ years
    46%

Pricing

ALICE hasn’t shared pricing information. Be advised pricing may vary by customer, find references to gaurantee the best price.