ALICE Guest Messaging by Actabl

4.6 (374 REVIEWS)

HTR Score icon
HT Score  
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Shane, Erin, Scott + 32 more experts recommend Actabl

Read Recommendations
Product Banner

Ranked 3 (out of 66) in Guest Messaging Software

2024 Finalist HotelTechAwards

Hoteliers voted Actabl as the #3 Guest Messaging Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

More Communication, Less Confusion

User avatar image User avatar image User avatar image

Ratings Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ALICE Guest Messaging by Actabl is the #7 most trending product in the Guest Messaging Software category (out of 66) and the #247 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Actabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Actabl as the #3 Guest Messaging Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
89 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About ALICE Guest Messaging by Actabl
Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
Send direct, automated, or hotel-wide broadcast messages to hotel guests, giving you multiple options for real-time, contactless communication.

View website

Capabilities

Communicate with guests efficiently and at scale

Deliver Personalized Service

Improve Staff Efficiency

Increase Revenue

Message Templates

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

Service Delivery

Staff Collaboration Tools
Help staff work together as one cohesive team instead of in siloed departments. Ensure all service requests are met consistently and on time, without radios, paper, pens, or physical contact.

PREMIUM ADD-ON

Guest Services

Concierge Software
Equip your front desk agents and concierge to exceed guest expectations at scale. Achieve guest satisfaction with fast, personalized guest service.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Actabl Average Actabl

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

1

Success Stories

5

References

10

Featured Customers

Popularity by Segment

Size

46 | X-Small (1-9 room)

27 | Small (10-24 room)

127 | Medium (25-74 room)

648 | Large (75-199 room)

787 | X-Large (200+ room)

Country

1424 | United States of America

80 | Mexico

39 | Canada

21 | Sweden

18 | United Kingdom

14 | Norway

13 | United Arab Emirates

11 | Puerto Rico

10 | Spain

8 | South Africa

8 | India

8 | Turkey

6 | Japan

6 | Saudi Arabia

5 | Aruba

5 | China

5 | Italy

5 | Cyprus

4 | Thailand

4 | Ireland

3 | Malaysia

3 | Egypt

3 | Vietnam

3 | Australia

3 | Bahrain

3 | Bahamas

2 | Netherlands

2 | Brazil

2 | Indonesia

2 | Oman

2 | Qatar

2 | Bermuda

2 | Cayman Islands

1 | Finland

1 | Czech Republic

1 | Denmark

1 | France

1 | Singapore

1 | Hong Kong

1 | Switzerland

1 | Portugal

1 | Montenegro

1 | Belgium

1 | Colombia

1 | Hungary

1 | Kuwait

1 | Fiji

1 | Cambodia

1 | Jordan

1 | Peru

1 | Turks and Caicos Islands

1 | Bangladesh

1 | Austria

1 | Belize

1 | Morocco

Type

770 | Branded Hotels

602 | Luxury Hotels

447 | Resorts

310 | Boutiques

256 | Bed & Breakfast & Inns

196 | Limited Service & Budget Hotels

188 | City Center Hotels

139 | Extended Stay & Serviced Apartments

137 | Airport/Conference Hotels

57 | Hostels

41 | Casinos

41 | Vacation Rentals & Villas

40 | RV Parks & Campgrounds

28 | Motels

Region

1543 | North America

89 | Europe

38 | Asia Pacific

36 | Middle East

25 | Central America

9 | Africa

4 | Oceania

4 | South America

Category

593 | Concierge Software

414 | Business Intelligence

374 | Guest Messaging Software

342 | Scheduling & Labor Management

320 | Staff Collaboration Tools

312 | Housekeeping Software

162 | Hotel Maintenance Software

96 | Employee Engagement Software

22 | Staffing & Recruiting Networks

More Products by Actabl

https://ucarecdn.com/e7b3fca4-961d-4e77-abe6-2720a8e66170/
https://ucarecdn.com/aecba788-7165-457c-83ee-708f6d1866b7/
https://ucarecdn.com/2c7e3373-b9bf-4663-b722-e24e0d463a52/
https://ucarecdn.com/c7d18bb9-2032-40ea-b3a0-881dce95a7d8/
https://ucarecdn.com/72d997f6-744a-4587-b8a5-1cfc5c918115/
https://ucarecdn.com/bb7d0a69-99f2-4449-aa7f-af37fbaef5ff/
https://ucarecdn.com/23459a6a-d51a-424f-b129-8b0e0db5bcfd/
https://ucarecdn.com/1e69251d-4fac-41b6-a8dc-d1c60ccc5a23/
https://ucarecdn.com/836b34ed-1927-4670-bd51-959aaf29c387/-/crop/1033x646/26,0/-/preview/

Hotelier Rating

Excellent
1434
Very Good
180
Average
94
Poor
35
Terrible
23

Property Size

  • X-Small (46)
  • Small (27)
  • Medium (127)
  • Large (648)
  • X-Large (787)

Country

  • United States of America
    United States of America
    (1424)
  • Mexico
    Mexico
    (80)
  • Canada
    Canada
    (39)
  • Sweden
    Sweden
    (21)
  • United Kingdom
    United Kingdom
    (18)
  • Norway
    Norway
    (14)
  • United Arab Emirates
    United Arab Emirates
    (13)
  • Puerto Rico
    Puerto Rico
    (11)
  • Spain
    Spain
    (10)
  • South Africa
    South Africa
    (8)
  • India
    India
    (8)
  • Turkey
    Turkey
    (8)
  • Japan
    Japan
    (6)
  • Saudi Arabia
    Saudi Arabia
    (6)
  • Aruba
    Aruba
    (5)
  • China
    China
    (5)
  • Italy
    Italy
    (5)
  • Cyprus
    Cyprus
    (5)
  • Thailand
    Thailand
    (4)
  • Ireland
    Ireland
    (4)
  • Malaysia
    Malaysia
    (3)
  • Egypt
    Egypt
    (3)
  • Vietnam
    Vietnam
    (3)
  • Australia
    Australia
    (3)
  • Bahrain
    Bahrain
    (3)
  • Bahamas
    Bahamas
    (3)
  • Netherlands
    Netherlands
    (2)
  • Brazil
    Brazil
    (2)
  • Indonesia
    Indonesia
    (2)
  • Oman
    Oman
    (2)
  • Qatar
    Qatar
    (2)
  • Bermuda
    Bermuda
    (2)
  • Cayman Islands
    Cayman Islands
    (2)
  • Finland
    Finland
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Denmark
    Denmark
    (1)
  • France
    France
    (1)
  • Singapore
    Singapore
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Switzerland
    Switzerland
    (1)
  • Portugal
    Portugal
    (1)
  • Montenegro
    Montenegro
    (1)
  • Belgium
    Belgium
    (1)
  • Colombia
    Colombia
    (1)
  • Hungary
    Hungary
    (1)
  • Kuwait
    Kuwait
    (1)
  • Fiji
    Fiji
    (1)
  • Cambodia
    Cambodia
    (1)
  • Jordan
    Jordan
    (1)
  • Peru
    Peru
    (1)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Austria
    Austria
    (1)
  • Belize
    Belize
    (1)
  • Morocco
    Morocco
    (1)

Region

  • North America
    North America
    (1543)
  • Europe
    Europe
    (89)
  • Asia Pacific
    Asia Pacific
    (38)
  • Oceania
    Oceania
    (4)
  • Middle East
    Middle East
    (36)
  • South America
    South America
    (4)
  • Central America
    Central America
    (25)
  • Africa
    Africa
    (9)

Hoteliers say

NEW AI Review summary

Hoteliers like ALICE for its comprehensive guest communication and task management features, which streamline inter-department collaboration and improve guest satisfaction. Users appreciate the capability to send SMS to guests, facilitating real-time interaction and prompt issue resolution, which enhance customer experience. Its seamless integration with PMS and operational systems supports efficient resource management, reducing administrative overhead and improving productivity. Criticisms include occasional delays in notification systems and integration issues with third-party software.

AI-generated from the text of customer reviews

User Experience and Accessibility
Guest Communication via SMS
Task Management and Inter-department Communication
Customization and Flexibility
Notification and Alert Issues
Guest Profile and Historical Data Tracking
Housekeeping Management
Integration with PMS and Other Systems
Support for Multiple Languages
10

Fantastic way to reach out to our guest

group rooms coordinator from 200 to 499 room Hostel in Fernandina Beach (United States of America)

Verified
7 months ago
The best way to keep in contact with out guest and to ensure satisfaction. Staying engaged is the way to be when you a large property.
Country United States of America
group rooms coordinator
X-Large Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review for Actabl! We value your feedback!
10

Conci

concierge from 200 to 499 room Luxury Hotel in Vail (United States of America)

Verified
7 months ago
It is the best calendar system out there for keeping track of guests by far. If it’s inputted it’s never lost. Great for keeping track of notes so other team members know what’s happening with guest
Country United States of America
concierge
X-Large Hotel
Karla from Actabl replied
Thank you for taking the time to leave a review! We appreciate your partnership!
7

Overall good.

Reservation Lead from 200 to 499 room Hostel in Nisswa (United States of America)

Verified
7 months ago
Easy to place work orders. I like that I can find guests quickly within the system. That's all for now.
Country United States of America
Reservation Lead
X-Large Hotel
Karla from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
8

I'd like to book a party of 50 for Thanksgiving

Food and Beverage Supervisor from 50-74 room Boutique in Malibu (United States of America)

Verified
7 months ago
Instant messaging, direct guest interaction and accessibility, real time #sms / #text responses, It creates an "open door" for guests. A+ software! Accessibility is crucial for guests to effectively communicate with proprietors in various settings, such as hotels, restaurants, or other accommodations. Here are some key reasons highlighting...
Country United States of America
Food and Beverage Supervisor
Medium Hotel
Noemí from Actabl replied
Thank you for taking the time to leave a review of our Guest Messaging module! We value your feedback!
10

Guest Messaging software is a great tool for the property as well as the guest. Communication is the key to our success

Executive Housekeeper from 100 to 199 room Branded Hotel in Daytona Beach Shores (United States of America)

Verified
7 months ago
Communication is key: When we all stay infromed to communicate with the guest it will make all the differance, while making their stay with us a memorable expereince
Country United States of America
Executive Housekeeper
Large Hotel
Noemí from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
10

This system presents a polished and professional look for my guests and that is always helpful.

Front desk agent from 500+ room Luxury Hotel in Chicago (United States of America)

Verified
7 months ago
I like the ease of use and professional layout of the reservation pages for the Guests. I appreciate the listings (of vendors) as well as the details for the guests (and by details I'm referring to navigation)
Country United States of America
Front desk agent
X-Large Hotel
Karla from Actabl replied
Thank you for taking the time to leave a review! We appreciate your partnership!
10

Hotel messaging software

Maintenance manager from 100 to 199 room Branded Hotel in Anaheim (United States of America)

Verified
7 months ago
I like that is pretty self explanatory and easy to use and the look and feel of the software and all the different tabs.
Country United States of America
Maintenance manager
Large Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review of our Guest Messaging and Maintenance platforms! We love that our platforms helps you guest communication and assets in a better way.
10

Streamlining Front Desk operations!

Front Desk Manager from 75-99 room Bed & Breakfast & Inn in Elon (United States of America)

Verified
7 months ago
*Being able to message guests, especially our international ones, regarding their rooms.*The efficiency it lends to our maintenance team! we can all keep track of the status of orders and repairs.*being able to announce daily events in the notes section, everyone stays on top of our schedule!
Country United States of America
Front Desk Manager
Large Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
10

It is a detailed platform that allow us hoteliers to maintain ourselves organized.

Concierge from 100 to 199 room Luxury Hotel in Río Grande (Puerto Rico)

Verified
7 months ago
I like that we can appear to be in constant communication. We are able to keep track of any pending request efficiently. It makes every task easier since it already has all questions that need to be asked. Text messages are convenient for our guests to be in contact with us. At our property, we created a guide on how to use Actabl within ou...
Country Puerto Rico
Concierge
Large Hotel
Noemí from Actabl replied
Thank you for taking the time to leave a review! We appreciate your partnership!
10

Audit, accounting and payroll

Audit and accounting supervisor from 100 to 199 room Branded Hotel in Santa Ana (United States of America)

Verified
7 months ago
Everything is more than amazing.. I am enjoying using the new software.. It is saving so much time and effort. amazing team and service that always answer all of our question. very knowledgeable and experienced in all departments
Country United States of America
Audit and accounting supervisor
Large Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review! We appreciate your partnership!
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 38

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Along with providing a well-acclaimed platform for operational forecasting and business intelligence, Actabl has been jointly committed with other best in class solutions, like M3, to minimize gaps - providing hoteliers with solutions that really work well together.

Question:

What differentiates this product or service from the competition?

Answer:

ProfitSword has been dedicated to meeting hoteliers where they are. Driving functionality and service in the direction that meets the changing needs of the customer rapidly. Putting customers first, Actabl has even joined forces with other competitors in order to provide today's hoteliers with the tools they need.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

My advice to a hotelier considering this product or service would be to expect a high level of service and to be intentional about your end goals. These solutions can be powerful and Actabl has the right guidance to deliver results.