Front Desk Manager

3 months ago

Verified

... Amazing Tool ...

Front Desk Manager

3 months ago

Verified

... I think Alice could be slightly improved by ease of attaching documents to send to guest via SMS. Strengthening the local's tab to better communicate with guest and send information from the local's tab to guest. The history of what email's ...

Front Desk Manager

3 months ago

Verified

... I love the ease of use to communicate with housekeeping to rush a room. Message housekeeping and maintenance guest itinerary creation. ...

Reservations Supervisor

3 months ago

Verified

... Being able to message the guest makes it easier to communicate, collaborate, and respond to guest's requests trough the SMS feature. ...

Director of Maintenance

3 months ago

Verified

... Wonderful service to frack rooms.Wonderful service to do maintenance tickets and house keeping tickets. Easy access to room trackers and past tracking ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost and found ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost and found tracking, and preventive maintenance boost operational efficiency, but users cited slow system responsiveness and cumbersome ticket management as areas needing refinement. This just make the job more fun when you know where to find what you are looking for. Everything in one place allows for quick access and faster response to management and guest. Also It is user friendly, sends alerts for daily entries and you can message ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost and found tracking, and preventive maintenance boost operational efficiency, but users cited slow system responsiveness and cumbersome ticket management as areas needing refinement. This just make the job more fun when you know where to find what you are looking for. Everything in one place allows for quick access and faster response to management and guest. Also It is user friendly, sends alerts for daily ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost and found tracking, and preventive maintenance boost operational efficiency, but users cited slow system responsiveness and cumbersome ticket management as areas needing refinement. This just make the job more fun when you know where to find what you are looking for. Everything in one place allows for quick access and faster response to management and guest. Also It is user friendly, sends alerts for daily entries and you can message employees, scheduling is a breeze, you can repeat the schedule weekly and just make adjustments. I think that using the tablets are very good idea, but it would be better if front desk sent the messages to maintenance separate. This is a great piece of software to drive daily guest interactions and keeping ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost and found tracking, and preventive maintenance boost operational efficiency, but users cited slow system responsiveness and cumbersome ticket management as areas needing refinement. This just make the job more fun when you know where to find what you are looking for. Everything in one place allows for quick access and faster response to management and guest. Also It is user friendly, sends alerts for daily entries and you can message employees, scheduling is a breeze, you can repeat the schedule weekly and just make adjustments. I think that using the tablets are very good idea, but it would be better if front desk sent the messages to maintenance separate. This is a great piece of software to drive daily guest interactions and keeping your property ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the ...

Executive Assisant

3 months ago

Verified

... At times when the system is not responding , to email or call you are art the mercy of the ALICE team. They are not always quick to respond especially when you need major assistance. ...

Executive Assisant

3 months ago

Verified

... At times when the system is not responding , to email or call you are art the mercy of the ALICE team. They are not always quick to respond especially when you need major assistance. ...

Executive Assisant

3 months ago

Verified

... Alice is wonderful to work with. Great communication tool for all department and employees. The availability this app provides is totally worth the partnership. ...

Front desk agent

3 months ago

Verified

... I love that we can communicate with guest in real time. With reliable response for guest. We love that we are able to put in amenity and communicate to all employees in different departments ...

Director of Housekeeping

3 months ago

Verified

... The app lags on cell phone devices, the software also does not update out of service/ out of order rooms very well. Seems like it is not integrated well between the two systems that we use (Alice/ Opera). Reports do not always pull data correctly until you run the report a couple of times for room history. I wish that we could edit items available to select in dropdowns on the property level. Maybe this is controlled by our corporate office, but giving some type of autonomy to the individual hotel would be nice. I also wish that we could edit checklist items ourselves on property level without having to submit to corporate office and having them sent to Actlab to be uploaded. We need change some items on the fly, not having the ability to edit checklists ourselves is a little irritating. I wish that the Alice App would refresh more on its own. There are times that multiple people are editing room status information either on the devices that the room attendants have or on desktop terminals. There are times that someone updates something on one end, but it does not show immediately on the other unless the screen is refreshed. Constant refreshing of the screen becomes tedious especially during periods of time when a lot of edits are being made by multiple users. It seems like a lot of the time people who respond to helpdesk ...

Director of Housekeeping

3 months ago

Verified

... The app lags on cell phone devices, the software also does not update out of service/ out of order rooms very well. Seems like it is not integrated well between the two systems that we use (Alice/ Opera). Reports do not always pull data correctly until you run the report a couple of times for room history. I wish that we could edit items available to select in dropdowns on the property level. Maybe this is controlled by our corporate office, but giving some type of autonomy to the individual hotel would be nice. I also wish that we could edit checklist items ourselves on property level without having to submit to corporate office and having them sent to Actlab to be uploaded. We need change some items on the fly, not having the ability to edit checklists ourselves is a little irritating. I wish that the Alice App would refresh more on its own. There are times that multiple people are editing room status information either on the devices that the room attendants have or on desktop terminals. There are times that someone updates something on one end, but it does not show immediately on the other unless the screen is refreshed. Constant refreshing of the screen becomes tedious especially during periods of time when a lot of edits are being made by multiple users. It seems like a lot of the time people who respond to helpdesk requests/ issues with the software, that they have never worked with Opera, and they also do not fully understand ...

Director of Housekeeping

3 months ago

Verified

... The app lags on cell phone devices, the software also does not update out of service/ out of order rooms very well. Seems like it is not integrated well between the two systems that we use (Alice/ ...

Director of HSK

3 months ago

Verified

... We use this daily to communicate with other departments in the hotel, supervisors on the floors can report issues and we can get the info to the right person super quick and easy. ...

Director of HSK

3 months ago

Verified

... We use this daily to communicate with other departments in the hotel, supervisors on the floors can report issues and we can get the info to the right person super quick and easy. ...

AFOM

3 months ago

Verified

... Possibly the support, in the manner of having real-time support, rather than having to end an email and waiting for a response, for an urgent matter ...

Front Dest Supervisor

3 months ago

Verified

... The texting feature is a must for hotel guests. It is great for pre-arrival and guests in house. Many rave reviews of convenience of use. ...

Front Dest Supervisor

3 months ago

Verified

... Sometimes the texting service closes open messages. Also, I wish there was a way I could sync with my PMS interface more often or at the time of my choosing. ...

Front Dest Supervisor

3 months ago

Verified

... The texting feature is a must for hotel guests. It is great for pre-arrival and guests in house. Many rave reviews of convenience of use. ...

Front desk agent

3 months ago

Verified

... The lost and found section labeled logbook is the only section I think could use some major improvements and different ways to access and input info. When you create a ticket it closes the window ...

Front desk agent

3 months ago

Verified

... All the different ways for interdepartmental communications and lots of different set up options available to hotels and large properties. The guest SMS services is very well put together and makes ...

Night Audit Foreman

3 months ago

Verified

... The app makes it easier for guests to communicate items or services that they need to the staff. Once they communicate it by text we put it in AliceApp for either Housekeeping or Maintenance to ...

Night Audit Foreman

3 months ago

Verified

... The only thing I would like to see change is if you could keep the guests from doing Same Day Contactless check-ins. It would help me and my staff out immensely. ...

Night Audit Foreman

3 months ago

Verified

... The app makes it easier for guests to communicate items or services that they need to the staff. Once they communicate it by text we put it in AliceApp for either Housekeeping or Maintenance to ...

Night Audit Foreman

3 months ago

Verified

... The app makes it easier for guests to communicate items or services that they need to the staff. Once they communicate it by text we put it in AliceApp for either Housekeeping or Maintenance to ...

Front Desk Agent

3 months ago

Verified

... Guest messaging: we are able to message guests before their arrival in order to ensure they have everything they need during their stay such as dining reservations, specific pillows for their room, or help with transportation arrangements. housekeeping: allows the front office team to text guests if they have a do not disturb sign on, if the guest requests service, we put a ticket in for that housekeeper assigned and it ensures the room is cleaned in a timely manner appropriate to each individual guest. maintenance tickets: allows room attendants to assign repair ...

Front Desk Agent

3 months ago

Verified

... Guest messaging: we are able to message guests before their arrival in order to ensure they have everything they need during their stay such as dining reservations, specific pillows for their room, ...

Hotel Duty Manager

3 months ago

Verified

... I enjoy the user-friendly SMS messaging for communicating to housekeeping all the guest requests. This has brough efficiency to our resort and improved the lead time for guest requests and maintenance orders. It has entirely changed our communication ...

Housekeeping Director

3 months ago

Verified

... Integration with other systems can be improved to make the information more accurate and timely. In addition, mobile access is limited in some brands and even slows down processes or does not work. It can show more alternatives to create reports and improve the interface to unlock users. Customer service should finally offer access to a natural ...

Director of Front Office

3 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user friendly - most people can learn it in a couple of minutes of training and be ready to go! It is so easy to automate texts and connect with guests for their pre-arrival experience and initiate primary ...

Director of Front Office

3 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user friendly - most people can learn it in a couple of minutes of training and be ready to go! It is so easy to automate texts and connect with guests for their pre-arrival experience and initiate primary contact, not only that we are also able to set up texts to do a mid-stay follow up with our guests to prompt them to share ...

Director of Front Office

3 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user friendly - most people can learn it in a couple of minutes of training and be ready to go! It is so easy to automate texts and connect with guests for their pre-arrival experience and initiate primary contact, not only that we are also able to set up texts to do a mid-stay follow up with our guests to prompt them to share their feedback and let us know they need additional ...

Director of Front Office

3 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user friendly - most people can learn it in a couple of minutes of training and be ready to go! It is so easy to automate texts and connect with guests for their pre-arrival experience and initiate ...

Director of Front Office

3 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user friendly - most people can learn it in a couple of minutes of training and be ready to go! It is so easy to automate texts and connect with guests for their pre-arrival experience and initiate primary contact, not only that we are also able to set up texts to do a mid-stay follow up with our guests to prompt ...

3 months ago

Verified

... Our Hotels do not offer phones in the rooms, with SMS allows us for quick communication with our guest and being abel to assist with any request as well. ...

3 months ago

Verified

... Our Hotels do not offer phones in the rooms, with SMS allows us for quick communication with our guest and being abel to assist with any request as well. ...

Project Manager

3 months ago

Verified

... the reporting is top notch, between housekeeping and maintenance, we are able as a team to track all guest room needs and repairs. In a 200 year old hotel, this is so important to us. ...

Project Manager

3 months ago

Verified

... the reporting is top notch, between housekeeping and maintenance, we are able as a team to track all guest room needs and repairs. In a 200 year old hotel, this is so important to us. ...

Chef

2 months ago

Verified

... Is the best app very well to help to company please you half to fix more item company for i work is very happy ...

Chef

2 months ago

Verified

... Is the best app very well to help to company please you half to fix more item company for i work is very happy ...

A.D.E

2 months ago

Verified

... Alice allows multiple departments to stay on the same page giving us the opportunity to provide the best possible service to our guest as well as tracking recurring issues to better solve and prevent ...

A.D.E

2 months ago

Verified

... Alice allows multiple departments to stay on the same page giving us the opportunity to provide the best possible service to our guest as well as tracking recurring issues to better solve and prevent from larger problems that may arise. Alice empowers seamless collaboration across multiple departments, ensuring that everyone stays aligned and focused on delivering the highest ...

A.D.E

2 months ago

Verified

... Alice allows multiple departments to stay on the same page giving us the opportunity to provide the best possible service to our guest as well as tracking recurring issues to better solve and prevent from larger ...

Housekeeping Supervisor

2 months ago

Verified

... Very user friendly, easy to navigate on hotel operations, support technically is very adapt and easily resolved and adhered to ...

Housekeeping Supervisor

2 months ago

Verified

... Very user friendly, easy to navigate on hotel operations, support technically is very adapt and easily resolved and adhered to ...

Housekeeping Supervisor

2 months ago

Verified

... Very user friendly, easy to navigate on hotel operations, support technically is very adapt and easily resolved and adhered to ...

Housekeeping Supervisor

2 months ago

Verified

... Very user friendly, easy to navigate on hotel operations, support technically is very adapt and easily resolved and adhered to ...

Director of Finance

2 months ago

Verified

... Great Tracking system to show Productivity ...

Housekeeping Supervisor

1 months ago

Verified

... The tech support is amazing. Training was extremely efficient. The system itself makes it easy to track rooms in Housekeeping. ...

Inspector

1 months ago

Verified

... I think it is very easy to access the system, you can enter very easily , making reviews without any problem is perfect!!! ...

Front Desk Manager

3 months ago

Verified

... Amazing Tool ...

Guest Reception Manager

3 months ago

Verified

... I like the seamless connection between the departments and that we all can view, add, and remove notes if needed. The Messaging system, however, is a great tool that allows the hotel to properly communicate with the guest so we can better assist everyone in a more timely manner. The work order that transfer to our Engineering team is very helpful because they are able to leave notes and it's easily able to converse between departments. I enjoy that we have real time adjustments between departments and notifications from the system from guests. The ability to track issues and occurrences in the hotel and with the guest's stay is very useful. I like that this is able to prevent issues and help us maintain the hotel and the associates to a higher standard than we would've been without the service being compromised or otherwise brought to a lower quality. Alice in a great asset to most hotels and we are better after having the system in place rather than not. I love Alice for our daily operations because it fulfills a majority of what's needed for report ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost and found tracking, and preventive maintenance boost operational efficiency, but users cited slow system responsiveness and cumbersome ticket management as areas needing refinement. This just make the job more fun when you know where to find what you are looking for. Everything in one place allows for quick access and faster response to management and guest. Also It is user friendly, sends alerts ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost and found tracking, and preventive maintenance boost operational efficiency, but users cited slow system responsiveness and cumbersome ticket management as areas needing refinement. This just make the job more fun when you know where to find what you are looking for. Everything in one place allows for quick access and faster response to management and guest. Also It is user friendly, sends alerts for daily entries and you can message employees, scheduling is a breeze, you can repeat ...

Night Auditor

3 months ago

Verified

... I work night Audit. Most of the time this is the only system that has the least technical issues. ...

Director of Housekeeping

3 months ago

Verified

... The app lags on cell phone devices, the software also does not update out of service/ out of order rooms very well. Seems like it is not integrated well between the two systems that we use (Alice/ Opera). Reports do not always pull data correctly until you run the report a couple of times for room history. I wish that we could edit ...

Director of Housekeeping

3 months ago

Verified

... The app lags on cell phone devices, the software also does not update out of service/ out of order rooms very well. Seems like it is not integrated well between the two systems that we use (Alice/ Opera). Reports do not always pull data correctly until you run the report a couple of times for room history. I wish that we could edit ...

Director of Housekeeping

3 months ago

Verified

... Ease of seeing all room assignments on one screen. Assigning work tickets from the individual room is helpful. Data tracking is also very helpful for DND and room assignment reporting. Having room ...

Director of Housekeeping

3 months ago

Verified

... Ease of seeing all room assignments on one screen. Assigning work tickets from the individual room is helpful. Data tracking is also very helpful for DND and room assignment reporting. Having room ...

Director of Housekeeping

3 months ago

Verified

... The app lags on cell phone devices, the software also does not update out of service/ out of order rooms very well. Seems like it is not integrated well between the two systems that we use (Alice/ Opera). Reports do not always pull data correctly until you run the report a couple of times for room history. I wish that we could edit items available to select in dropdowns ...

Director of Housekeeping

3 months ago

Verified

... The app lags on cell phone devices, the software also does not update out of service/ out of order rooms very well. Seems like it is not integrated well between the two systems that we use (Alice/ Opera). Reports do not always pull data correctly until you run the report a couple of times for room history. I wish that we could edit items available to select in dropdowns on the property level. Maybe this is controlled by our corporate office, but giving some type of autonomy to the individual hotel would be nice. I also wish that we could edit checklist items ourselves on property level without having to submit to corporate office and having them sent to Actlab to be uploaded. We need change some items on the fly, not having the ability to edit checklists ourselves is a little irritating. I wish that the Alice App would refresh ...

Director of HSK

3 months ago

Verified

... We use this daily to communicate with other departments in the hotel, supervisors on the floors can report issues and we can get the info to the right person super quick and easy. ...

Front Dest Supervisor

3 months ago

Verified

... The texting feature is a must for hotel guests. It is great for pre-arrival and guests in house. Many rave reviews of convenience of use. ...

Front desk agent

3 months ago

Verified

... All the different ways for interdepartmental communications and lots of different set up options available to hotels and large properties. The guest SMS services is very well put together and makes ...

Night Audit Foreman

3 months ago

Verified

... The app makes it easier for guests to communicate items or services that they need to the staff. Once they communicate it by text we put it in AliceApp for either Housekeeping or Maintenance to ...

Night Audit Foreman

3 months ago

Verified

... The app makes it easier for guests to communicate items or services that they need to the staff. Once they communicate it by text we put it in AliceApp for either Housekeeping or Maintenance to ...

Front desk Agent

3 months ago

Verified

... It works so effortlessly just in case we need to contact our guests we just gotta type the name and easy to send texts ...

Front Desk Agent

3 months ago

Verified

... Guest messaging: we are able to message guests before their arrival in order to ensure they have everything they need during their stay such as dining reservations, specific pillows for their room, or help with transportation arrangements. housekeeping ...

Front Desk Agent

3 months ago

Verified

... Guest messaging: we are able to message guests before their arrival in order to ensure they have everything they need during their stay such as dining reservations, specific pillows for their room, or help with transportation arrangements. housekeeping ...

Director of Operations

3 months ago

Verified

... Best way to create housekeeping boards! ...

Director of Operations

3 months ago

Verified

... ALICE has made the daily task of creating housekeeping boards into an enjoyable experience. It is so easy to drag and drop rooms into each staff members board and monitor the activity through the ...

Director of Operations

3 months ago

Verified

... ALICE has made the daily task of creating housekeeping boards into an enjoyable experience. It is so easy to drag and drop rooms into each staff members board and monitor the activity through the day. I like how you can instantly see how many checkouts and stayovers are being assigned to each person and balance as you go. When my housekeeping supervisors are walking the halls we now save a tremendous amount of time. In the past, when we used paper boards, we would need to travel from floor to floor and find the room attendant and ask them which rooms they cleaned and then inspect. With ALICE, we know where each RA is located at all times as they update the room to "cleaning ...

Director of Guest Recognition

3 months ago

Verified

... Love texting guests! ...

Receptionist

3 months ago

Verified

... Actabl's ALICE is perfect for being able to communicate with guests, allowing them to ask quetions, request items, and get answers in a timely and convenient manner. It also allows to send out mass ...

Housekeeping Director

3 months ago

Verified

... The system's interaction with the user is easily accessible and noble. The features of the mobile application are accessible for the operator to understand. Accessibility to create inventories, specific work ...

Director of Front Office

3 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user friendly - most people can learn it in a couple of minutes of training and be ready to go! It is so easy to automate ...

Director of Front Office

3 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user friendly - most people can learn it in a couple of minutes of training and be ready to go! It is so easy to automate texts and connect with guests for their pre-arrival experience and initiate primary contact, not only that we are also able to set up texts to do a mid ...

Front Office Manager

2 months ago

Verified

... So, far everything is good. I do not see anything that needs to be changed. I appreciate this system because it helps the hotel summaries so much reports. Thank you ...

Hotel Technology Manager

2 months ago

Verified

... - We need an integration with radios for task assignment - Dynamic room prioritization based on ETA / ETD - Mass task printing from the Concierge module with each task on it's own sheet for amenity ...

Housekeeping Supervisor

1 months ago

Verified

... The tech support is amazing. Training was extremely efficient. The system itself makes it easy to track rooms in Housekeeping. ...

Front Desk Manager

3 months ago

Verified

... I think Alice could be slightly improved by ease of attaching documents to send to guest via SMS. Strengthening the local's tab to better communicate with guest and send information from the local's ...

Guest Reception Manager

3 months ago

Verified

... I think the statuses could easily be adjusted to not be a pathway style format. It would be much more seamless to have the ability to just adjust the status to close, cancelled, etc., without having to click one, wait, click the next, wait, click to close. If it's needed to "start" a ticket, rather than to just close it, it should also be available. We're talking seconds, but it would make Alice far less daunting for those who are learning it. Also, the disconnection ...

Guest Reception Manager

3 months ago

Verified

... I like the seamless connection between the departments and that we all can view, add, and remove notes if needed. The Messaging system, however, is a great tool that allows the hotel to properly communicate with the guest so we can better assist everyone in a more timely manner. The work order that transfer to our Engineering team is very helpful because they are able to leave notes and it's easily able to converse between departments. I enjoy that we have real time adjustments between departments and notifications from the system from guests. The ability to track issues and occurrences in the hotel and with the guest's stay is very useful. I like that this is able to prevent issues and help us maintain the hotel and the associates to a higher standard than we would've been without the service being compromised or otherwise brought to a lower quality. Alice in a great asset to most hotels and we are better after having the system in place rather than not. I love Alice for our daily opera ...

Guest Reception Manager

3 months ago

Verified

... I like the seamless connection between the departments and that we all can view, add, and remove notes if needed. The Messaging system, however, is a great tool that allows the hotel to properly communicate with the guest so we can better assist everyone in a more timely manner. The work order that transfer to our Engineering team is very helpful because they are able to leave notes and it's easily able to converse between departments. I enjoy that we have real time adjustments between departments and notifications from the system from guests. The ability to track issues and occurrences in the hotel and with the guest's stay is very useful. I like that this is able to prevent issues and help us maintain the hotel and the associates to a higher standard than we would've been without the service being compromised or otherwise brought to a lower quality. Alice in a great asset to most hotels and we are better after having the system in place rather than not. I love Alice for our daily opera ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced ...

Front desk agent

3 months ago

Verified

... I love that we can communicate with guest in real time. With reliable response for guest. We love that we are able to put in amenity and communicate to all employees in different departments ...

Director of Housekeeping

3 months ago

Verified

... The app lags on cell phone devices, the software also does not update out of service/ out of order rooms very well. Seems like it is not integrated well between the two systems that we use (Alice/ ...

Director of Housekeeping

3 months ago

Verified

... The app lags on cell phone devices, the software also does not update out of service/ out of order rooms very well. Seems like it is not integrated well between the two systems that we use (Alice/ ...

Director of Housekeeping

3 months ago

Verified

... The app lags on cell phone devices, the software also does not update out of service/ out of order rooms very well. Seems like it is not integrated well between the two systems that we use (Alice/ ...

Director of Housekeeping

3 months ago

Verified

... Ease of seeing all room assignments on one screen. Assigning work tickets from the individual room is helpful. Data tracking is also very helpful for DND and room assignment reporting. Having room ...

Director of Housekeeping

3 months ago

Verified

... The app lags on cell phone devices, the software also does not update out of service/ out of order rooms very well. Seems like it is not integrated well between the two systems that we use (Alice/ ...

Director of Housekeeping

3 months ago

Verified

... The app lags on cell phone devices, the software also does not update out of service/ out of order rooms very well. Seems like it is not integrated well between the two systems that we use (Alice/ Opera ...

Director of HSK

3 months ago

Verified

... Inter hotel communications ...

Director of HSK

3 months ago

Verified

... Inter hotel communications ...

AFOM

3 months ago

Verified

... It is very easy to navigate and teach new team members on how to operate it correctly. The quick response time is also great and the way that it now updates with Opera ...

Front Dest Supervisor

3 months ago

Verified

... Great for Hotel Use! ...

Front Dest Supervisor

3 months ago

Verified

... Sometimes the texting service closes open messages. Also, I wish there was a way I could sync with my PMS interface more often or at the time of my choosing. ...

Front Dest Supervisor

3 months ago

Verified

... Sometimes the texting service closes open messages. Also, I wish there was a way I could sync with my PMS interface more often or at the time of my choosing. ...

Front desk agent

3 months ago

Verified

... Awesome integration between departments ...

Front desk agent

3 months ago

Verified

... The lost and found section labeled logbook is the only section I think could use some major improvements and different ways to access and input info. When you create a ticket it closes the window before you see the ticket number so you have to research the item to document the ticket number. It would be great if the guests could input or report items that they have lost themselves with places for email address shipping address and payment for shipping information or to select a different option for regaining lost items. Also an option to browse reported items found. Would be nice for system SMS to be able to gather guest info off the cell phone they text with better. or the option to not send welcome texts when guest is staying back to back with 2 different booking method reservations. they are more likely to mark us as spam with repetitive annoying bot produced welcomes and notifications that the guest might see as spam or annoying information. The guests like to see a hotel who uses tech and modern ...

Front desk agent

3 months ago

Verified

... All the different ways for interdepartmental communications and lots of different set up options available to hotels and large properties. The guest SMS services is very well put together and makes ...

Night Audit Foreman

3 months ago

Verified

... The app makes it easier for guests to communicate items or services that they need to the staff. Once they communicate it by text we put it in AliceApp for either Housekeeping or Maintenance to ...

Night Audit Foreman

3 months ago

Verified

... The only thing I would like to see change is if you could keep the guests from doing Same Day Contactless check-ins. It would help me and my staff out immensely. ...

Front Desk Agent

3 months ago

Verified

... We have previously encountered issues with the broadcasting feature, sometimes Alice doesn't get the most accurate information from our PMS system resulting in guests who have cancelled their ...

Hotel Duty Manager

3 months ago

Verified

... If the use of voice recordings being sent as messages could be incorporated to the SMS messaging that would greatly improve the effectiveness of the application. Voice messages allow for quick ...

Director of Operations

3 months ago

Verified

... I would LOVE for the text messages received from a guest to have a noise notification. When we work at the front desk, we have a dozen apps or websites open at a time. The only indicator from ALICE is a little number in the tab. A noise would be so helpful in improving our reply times. When you open the tab, you can see a tiny pop-up that a new message was received, which is helpful, but a notification noise would be amazing to have. We used another system in the past that would create a noise, and our reply scores were slightly faster due to the alerts. One more thing I would like to see as an option would be to incorporate our union ...

Director of Operations

3 months ago

Verified

... I would LOVE for the text messages received from a guest to have a noise notification. When we work at the front desk, we have a dozen apps or websites open at a time. The only indicator from ALICE ...

Rooms Controller

3 months ago

Verified

... Sometime the screen does not show me the message i just sent to a guest. I often have trouble with guest message being received without the guest name to locate on my PMS. ...

Housekeeping Director

3 months ago

Verified

... Integration with other systems can be improved to make the information more accurate and timely. In addition, mobile access is limited in some brands and even slows down processes or does not work. ...

Director of Front Office

3 months ago

Verified

... I wish that more items in our PMS could be synced. For example while using the Broadcast Feature if we can sort guests by Groups - then it will make it easier to reach out to custom groups of guests! ...

Director of Front Office

3 months ago

Verified

... Amazing Experience with ACTBL and Alice - The premier Hospitality Concierge Software. ...

Director of Front Office

3 months ago

Verified

... I wish that more items in our PMS could be synced. For example while using the Broadcast Feature if we can sort guests by Groups - then it will make it easier to reach out to custom groups of guests! ...

Director of Front Office

3 months ago

Verified

... I wish that more items in our PMS could be synced. For example while using the Broadcast Feature if we can sort guests by Groups - then it will make it easier to reach out to custom groups of guests! ...

Director of Front Office

3 months ago

Verified

... I wish that more items in our PMS could be synced. For example while using the Broadcast Feature if we can sort guests by Groups - then it will make it easier to reach out to custom groups of guests! ...

Assistant General Manager

2 months ago

Verified

... Unfortunately the system information between Alice and our PMS is sometimes delayed or drops out. This can cause issues on busy days for housekeeping. ...

Assistant General Manager

2 months ago

Verified

... Unfortunately the system information between Alice and our PMS is sometimes delayed or drops out. This can cause issues on busy days for housekeeping. ...

Front Office Clerk

2 months ago

Verified

... Very helpful and intuitive to use. Plenty of information from different areas can be used at the same time for different purposes ...

Hotel Duty Manager

3 months ago

Verified

... Happy with everything, don’t think any improvements are really necessary. Only thing I would suggest is make it easier to attach website links via the guest message system ...

Hotel Duty Manager

3 months ago

Verified

... Amazing! ...

Hotel Duty Manager

3 months ago

Verified

... Great easy communication with our guests making it easy to broadcast important messages, communication via different departments quick and efficient ...

Night Auditor

3 months ago

Verified

... I just say, even if it doesn't need improvement, never stop improving and making the jobs easier. When the systems get easier most manger or people in corporate) they tend to impose more work on ...

Night Auditor

3 months ago

Verified

... I just say, even if it doesn't need improvement, never stop improving and making the jobs easier. When the systems get easier most manger or people in corporate) they tend to impose more work on people. So this frees up a lot of time So the extra things giving to us as employee, we are able to get to them faster. Some hotels might have all the things listed. I'd suggest being able to select what you have and only have to deal with that info. Rather than have everything that is offered. Consolidation ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost ...

Front desk agent

3 months ago

Verified

... Awesome! ...

Director of HSK

3 months ago

Verified

... Inter hotel communications ...

Front Dest Supervisor

3 months ago

Verified

... The texting feature is a must for hotel guests. It is great for pre-arrival and guests in house. Many rave reviews of convenience of use. ...

Front desk agent

3 months ago

Verified

... All the different ways for interdepartmental communications and lots of different set up options available to hotels and large properties. The guest SMS services is very well put together and makes texting with guests ...

Front desk agent

3 months ago

Verified

... The lost and found section labeled logbook is the only section I think could use some major improvements and different ways to access and input info. When you create a ticket it closes the window before you see the ticket number so you have to research the item to document the ticket number. It would be great if the guests could input or report items that they have lost themselves with places for email address shipping address and payment for shipping information or to select a different option for regaining lost items. Also an option to browse reported items found. Would be nice for system SMS to be able to gather guest info off the cell phone they text with better. or the option to not send welcome texts when guest is staying back to back with 2 different booking method reservations. they are more likely to mark us as spam with repetitive annoying bot produced welcomes and notifications that the guest might see as spam or annoying information. The guests like to see a hotel who uses tech ...

Night Audit Foreman

3 months ago

Verified

... The app makes it easier for guests to communicate items or services that they need to the staff. Once they communicate it by text we put it in AliceApp for either Housekeeping or Maintenance to ...

Night Audit Foreman

3 months ago

Verified

... The only thing I would like to see change is if you could keep the guests from doing Same Day Contactless check-ins. It would help me and my staff out immensely. ...

Night Audit Foreman

3 months ago

Verified

... The app makes it easier for guests to communicate items or services that they need to the staff. Once they communicate it by text we put it in AliceApp for either Housekeeping or Maintenance to ...

Night Audit Foreman

3 months ago

Verified

... The only thing I would like to see change is if you could keep the guests from doing Same Day Contactless check-ins. It would help me and my staff out immensely. ...

Night Audit Foreman

3 months ago

Verified

... The only thing I would like to see change is if you could keep the guests from doing Same Day Contactless check-ins. It would help me and my staff out immensely. ...

Front desk agent

3 months ago

Verified

... It comes very handy when messaging guest and datas can be easily understood what i like best about it is that i can set up amenities and print guest boarding passes in a snap it is a great ...

Supervisor

3 months ago

Verified

... Convenient Texting for communication with hotel Guests. Able to do many functions aside from texting. Consistent. Reliable. Easy to use. ...

Supervisor

3 months ago

Verified

... Convenient Texting for communication with hotel Guests. Able to do many functions aside from texting. Consistent. Reliable. Easy to use. ...

Front Desk Agent

3 months ago

Verified

... Alice is the brain of our daily hotel operations ...

Hotel Duty Manager

3 months ago

Verified

... I enjoy the user-friendly SMS messaging for communicating to housekeeping all the guest requests. This has brough efficiency to our resort and improved the lead time for guest requests and ...

Hotel Duty Manager

3 months ago

Verified

... I enjoy the user-friendly SMS messaging for communicating to housekeeping all the guest requests. This has brough efficiency to our resort and improved the lead time for guest requests and maintenance orders. It has entirely changed our communication level as a resort. I highly recommend ALICE for placing work orders for maintenance and housekeeping requests for rooms. It allows our frontline team to respond to guests in a timely manner that also improves KPI ...

Director of Operations

3 months ago

Verified

... ALICE has made the daily task of creating housekeeping boards into an enjoyable experience. It is so easy to drag and drop rooms into each staff members board and monitor the activity through the day. I like how you can instantly see how many checkouts and stayovers are being assigned to each person and balance as you go. When my housekeeping supervisors are walking the halls we now save a tremendous amount of time. In the past, when we used paper boards, we would need to travel from floor to floor and find the room attendant and ask them which rooms they cleaned and then inspect. With ALICE, we know where each RA is located at all times ...

Housekeeping Director

3 months ago

Verified

... Integration with other systems can be improved to make the information more accurate and timely. In addition, mobile access is limited in some brands and even slows down processes or does not work. ...

Director of Front Office

3 months ago

Verified

... Amazing Experience with ACTBL and Alice - The premier Hospitality Concierge Software. ...

Director of Front Office

3 months ago

Verified

... Amazing Experience with ACTBL and Alice - The premier Hospitality Concierge Software. ...

Project Manager

3 months ago

Verified

... the reporting is top notch, between housekeeping and maintenance, we are able as a team to track all guest room needs and repairs. In a 200 year old hotel, this is so important to us. ...

Chef

2 months ago

Verified

... Is the best app very well to help to company please you half to fix more item company for i work is very happy ...

Chef

2 months ago

Verified

... it help to much for company / help me to employee and help to very easy plan thank for product review make easy live for employee and company guest is more happy and company is more flexible ...

Chef

2 months ago

Verified

... Is the best app very well to help to company please you half to fix more item company for i work is very happy ...

Chef

2 months ago

Verified

... it help to much for company / help me to employee and help to very easy plan thank for product review make easy live for employee and company guest is more happy and company is more flexible ...

Chef

2 months ago

Verified

... Is the best app very well to help to company please you half to fix more item company for i work is very happy ...

Chef

2 months ago

Verified

... Is the best app very well to help to company please you half to fix more item company for i work is very happy ...

A.D.E

2 months ago

Verified

... Alice allows multiple departments to stay on the same page giving us the opportunity to provide the best possible service to our guest as well as tracking recurring issues to better solve and prevent from larger problems that may arise. Alice empowers seamless collaboration across multiple departments, ensuring that everyone stays aligned and focused on delivering the highest level ...

A.D.E

2 months ago

Verified

... i would like to see more language opportunity for our bi lingual associates for ease of use. I would greatly appreciate seeing an expansion of language options for our bilingual associates. Offering additional language support would not only enhance their ease of use but also empower them to work more efficiently and confidently, ultimately contributing to a more inclusive ...

Spa Director

2 months ago

Verified

... I like the user friendly experience and response time of our maintenance department when I submit a maintenance request. It has been a good tool to incentivize guest for spa appointments. ...

Director of Finance

2 months ago

Verified

... Great Tracking system to show Productivity ...

Director of Finance

2 months ago

Verified

... Great Tracking system to show Productivity ...

Front Office Manager

2 months ago

Verified

... Providing accurate information for the hotel to run effectively every day. Using the product is very easy to understand and maintain. Lastly, it saves time when it comes to making sure everything ...

Inspector

1 months ago

Verified

... It is easy to use, you can see everything you need more quickly. Managing this system is much better than the previous one. ...

Front Desk Supervisor

1 months ago

Verified

... Nice, has speedy access to notify all people, especially broadcast messages. I love the software and am happy to use. ...

Front Desk Supervisor

1 months ago

Verified

... Nice, has speedy access to notify all people, especially broadcast messages. I love the software and am happy to use. ...

Front Desk Manager

3 months ago

Verified

... Amazing Tool ...

Front Desk Manager

3 months ago

Verified

... I think Alice could be slightly improved by ease of attaching documents to send to guest via SMS. Strengthening the local's tab to better communicate with guest and send information from the local's ...

Front Desk Manager

3 months ago

Verified

... I think Alice could be slightly improved by ease of attaching documents to send to guest via SMS. Strengthening the local's tab to better communicate with guest and send information from the local's tab to guest. The history of what email's that were sent to guest. Strengthening the guest itinerary to include ...

PBX Operator/ IT

3 months ago

Verified

... I love how seamless the messaging is, I am able to comfortably speak to guest about any and all things. I can see if they have received packages through UPS. If I would like I can check our Lost & ...

PBX Operator/ IT

3 months ago

Verified

... More templates for less typing. I would like for there to be more intelligence if a guest has a phone number on their reservation Alice does not always see that. ...

PBX Operator/ IT

3 months ago

Verified

... guest messaging ...

Reservations Supervisor

3 months ago

Verified

... Some of the text updating could be quicker; better zooming of the media files/pictures. Sorting a specific department's task through the mobile app could be a little easier. ...

Assistant Front Office Manager

3 months ago

Verified

... It provides us to enhance our service by communicating with guests via text. Helps keep a chain of communication open. ...

Assistant Front Office Manager

3 months ago

Verified

... It provides us to enhance our service by communicating with guests via text. Helps keep a chain of communication open. ...

Assistant Front Office Manager

3 months ago

Verified

... It provides us to enhance our service by communicating with guests via text. Helps keep a chain of communication open. ...

Assistant Front Office Manager

3 months ago

Verified

... It provides us to enhance our service by communicating with guests via text. Helps keep a chain of communication open. ...

Assistant Front Office Manager

3 months ago

Verified

... It provides us to enhance our service by communicating with guests via text. Helps keep a chain of communication open. ...

Director of Maintenance

3 months ago

Verified

... Wonderful service to frack rooms.Wonderful service to do maintenance tickets and house keeping tickets. Easy access to room trackers and past tracking ...

Director of Maintenance

3 months ago

Verified

... Wonderful service to frack rooms.Wonderful service to do maintenance tickets and house keeping tickets. Easy access to room trackers and past tracking ...

Director of Maintenance

3 months ago

Verified

... Wonderful service to frack rooms.Wonderful service to do maintenance tickets and house keeping tickets. Easy access to room trackers and past tracking ...

Director of Maintenance

3 months ago

Verified

... Wonderful service to frack rooms.Wonderful service to do maintenance tickets and house keeping tickets. Easy access to room trackers and past tracking ...

Front Office Manager

3 months ago

Verified

... I love how easy it is to use and if I have any questions I can easily find answers directly on the website. ...

Front Office Manager

3 months ago

Verified

... It just seems like there is a lag in the systems sometimes but that doesn't impeed the ability for the system to work properly. ...

Hotel Duty Manager

3 months ago

Verified

... Amazing! ...

Hotel Duty Manager

3 months ago

Verified

... Happy with everything, don’t think any improvements are really necessary. Only thing I would suggest is make it easier to attach website links via the guest message system ...

Guest Reception Manager

3 months ago

Verified

... I like the seamless connection between the departments and that we all can view, add, and remove notes if needed. The Messaging system, however, is a great tool that allows the hotel to properly communicate with the guest so we can better assist everyone in a more timely manner. The work order that transfer to our Engineering team is very helpful because they are able to leave notes and it's easily able to converse between departments. I enjoy that we have real time adjustments between departments and notifications from the system from guests. The ability to track issues and occurrences in the hotel and with the guest's stay is very useful. I like that this is able to prevent issues and help us maintain the hotel and the associates to a higher standard than we would've been without the service being compromised or otherwise brought to a lower quality. Alice in a great asset to most hotels and we are better after having the system in place rather than not. I love Alice for our daily operations because it fulfills a majority of what's needed for reporting ...

Night Audit

3 months ago

Verified

... Ability to act ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost and found tracking, and preventive maintenance boost operational efficiency, but users cited slow system responsiveness and cumbersome ticket ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost and found tracking, and preventive maintenance boost operational efficiency, but users cited slow system responsiveness and cumbersome ticket management as areas needing refinement. This just make the job more fun when you know where to find what you are looking for. Everything in one place allows for quick access and faster response to management and guest. Also It is user friendly, sends ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost and found tracking, and preventive maintenance boost operational efficiency, but users cited slow system responsiveness and cumbersome ticket management as areas needing refinement. This just make the job more fun when you know where to find what ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the ...

Night Auditor

3 months ago

Verified

... I work night Audit. Most of the time this is the only system that has the least technical issues. ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost and found tracking, and preventive maintenance boost operational efficiency, but users cited slow system responsiveness and cumbersome ...

Night Auditor

3 months ago

Verified

... I work night Audit. Most of the time this is the only system that has the least technical issues. ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost and found tracking, and preventive maintenance boost operational efficiency, but users cited slow system responsiveness and cumbersome ticket management as areas ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost and found tracking, and preventive maintenance boost operational efficiency, but users cited slow system responsiveness and cumbersome ticket management as areas needing refinement. This just make the job more fun when you know where to find what you are looking for. Everything in one place allows for quick access and faster response to management and guest. Also It is user friendly, sends alerts for daily entries and you can message employees, scheduling is a breeze, you can repeat the schedule weekly and just make adjustments. I think that using the tablets are very good idea, but it would be better if front desk sent the messages to maintenance separate. This is a great piece of software to drive daily guest interactions and keeping your property organized. enjoy the constant revamping and updating. I love the ability to change and use different ...

Night Auditor

3 months ago

Verified

... I just say, even if it doesn't need improvement, never stop improving and making the jobs easier. When the systems get easier most manger or people in corporate) they tend to impose more work on people. So this frees up a lot of time So the extra things ...

Executive Assisant

3 months ago

Verified

... At times when the system is not responding , to email or call you are art the mercy of the ALICE team. They are not always quick to respond especially when you need major assistance. ...

Front Office

3 months ago

Verified

... Nothing. I feel that this function works perfectly. I would not change a thing about it. We all feel the same way. ...

Front Office

3 months ago

Verified

... Easiest Guest Messaging Ever! ...

Front Office

3 months ago

Verified

... It is so easy to message guests and have other shifts be able to follow up if they do not respond in a timely manner. The thread of the conversation makes it easy for everyone! ...

Front Office

3 months ago

Verified

... Nothing. I feel that this function works perfectly. I would not change a thing about it. We all feel the same way. ...

General Manager

3 months ago

Verified

... Ease of use and customizable reporting are key features that I love. Real time updates make it possible to keep on top of my forecasting schedule. Publishing schedules for staff to access on mobile ...

General Manager

3 months ago

Verified

... The processing time can sometimes lag when saving changes, but I'm typical impatient person when it comes to wanting immediate updates. While Actable is a robust platform, there are always areas for improvement. One potential area could be advanced customization features. Some users might want more flexibility in tailoring dashboards, reports, or workflows to fit their unique needs. Another improvement could be scalability for small ...

Director of Housekeeping

3 months ago

Verified

... The app lags on cell phone devices, the software also does not update out of service/ out of order rooms very well. Seems like it is not integrated well between the two systems that we use (Alice/ Opera). Reports ...

Director of Housekeeping

3 months ago

Verified

... The app lags on cell phone devices, the software also does not update out of service/ out of order rooms very well. Seems like it is not integrated well between the two systems that we use (Alice/ ...

Director of Housekeeping

3 months ago

Verified

... The app lags on cell phone devices, the software also does not update out of service/ out of order rooms very well. Seems like it is not integrated well between the two systems that we use (Alice/ ...

Director of Housekeeping

3 months ago

Verified

... Ease of seeing all room assignments on one screen. Assigning work tickets from the individual room is helpful. Data tracking is also very helpful for DND and room assignment reporting. Having room ...

Director of Housekeeping

3 months ago

Verified

... Ease of seeing all room assignments on one screen. Assigning work tickets from the individual room is helpful. Data tracking is also very helpful for DND and room assignment reporting. Having room ...

Director of Housekeeping

3 months ago

Verified

... The app lags on cell phone devices, the software also does not update out of service/ out of order rooms very well. Seems like it is not integrated well between the two systems that we use (Alice/ Opera). Reports do not always pull data correctly until you run the report a couple of times for room history. I wish that we could edit items available to select in dropdowns on the property level. Maybe this is controlled by our corporate office, but giving some type of autonomy to the individual hotel would be nice. I also wish that we could edit checklist items ourselves on property level without having to submit to corporate office and having them sent to Actlab to be uploaded. We need change some items on the fly, not having the ability to edit checklists ourselves is a little irritating. I wish that the Alice App would refresh more on its own. There are times that multiple ...

Director of HSK

3 months ago

Verified

... Inter hotel communications ...

Director of HSK

3 months ago

Verified

... I love the program! I wish our hotel would let us use the full version so we could do more on the Housekeepig end. ...

Director of HSK

3 months ago

Verified

... We use this daily to communicate with other departments in the hotel, supervisors on the floors can report issues and we can get the info to the right person super quick and easy. ...

Director of HSK

3 months ago

Verified

... I love the program! I wish our hotel would let us use the full version so we could do more on the Housekeepig end. ...

Director of HSK

3 months ago

Verified

... I love the program! I wish our hotel would let us use the full version so we could do more on the Housekeepig end. ...

AFOM

3 months ago

Verified

... It is very easy to navigate and teach new team members on how to operate it correctly. The quick response time is also great and the way that it now updates with Opera ...

AFOM

3 months ago

Verified

... It is very easy to navigate and teach new team members on how to operate it correctly. The quick response time is also great and the way that it now updates with Opera ...

Front Dest Supervisor

3 months ago

Verified

... The texting feature is a must for hotel guests. It is great for pre-arrival and guests in house. Many rave reviews of convenience of use. ...

Front desk agent

3 months ago

Verified

... All the different ways for interdepartmental communications and lots of different set up options available to hotels and large properties. The guest SMS services is very well put together and makes ...

Front desk agent

3 months ago

Verified

... All the different ways for interdepartmental communications and lots of different set up options available to hotels and large properties. The guest SMS services is very well put together and makes texting with guests as well as other employees so easy. The alerts show up no matter what browser screen you have open so that you never miss anything important. Has a great ...

Front desk agent

3 months ago

Verified

... All the different ways for interdepartmental communications and lots of different set up options available to hotels and large properties. The guest SMS services is very well put together and makes texting with guests as well as other employees so easy. The alerts show up no matter what browser screen you have open so that you never miss anything important. Has a great shift log available to see between all the inner departments throughout the entire day and previous days as well. the room ...

Front desk agent

3 months ago

Verified

... All the different ways for interdepartmental communications and lots of different set up options available to hotels and large properties. The guest SMS services is very well put together and makes texting with guests as well as other employees so easy. The alerts show up no matter what browser screen you have open so that you never miss anything important. Has a great shift log available to see between all the inner departments throughout the entire day and previous days as well. the room management is awesome and it integrates with the opera cloud operating system magnificently! Couldn't ask for an easier room management option. Love the instant ...

Front desk agent

3 months ago

Verified

... All the different ways for interdepartmental communications and lots of different set up options available to hotels and large properties. The guest SMS services is very well put together and makes texting with guests as well as other employees so easy. The alerts show up no matter what browser screen you have open so that you never miss anything important. Has a great shift ...

Night Audit Foreman

3 months ago

Verified

... The app makes it easier for guests to communicate items or services that they need to the staff. Once they communicate it by text we put it in AliceApp for either Housekeeping or Maintenance to ...

Night Audit Foreman

3 months ago

Verified

... The app makes it easier for guests to communicate items or services that they need to the staff. Once they communicate it by text we put it in AliceApp for either Housekeeping or Maintenance to ...

Night Audit Foreman

3 months ago

Verified

... The only thing I would like to see change is if you could keep the guests from doing Same Day Contactless check-ins. It would help me and my staff out immensely. ...

Night Audit Foreman

3 months ago

Verified

... The app makes it easier for guests to communicate items or services that they need to the staff. Once they communicate it by text we put it in AliceApp for either Housekeeping or Maintenance to ...

Night Audit Foreman

3 months ago

Verified

... The app makes it easier for guests to communicate items or services that they need to the staff. Once they communicate it by text we put it in AliceApp for either Housekeeping or Maintenance to ...

Night Audit Foreman

3 months ago

Verified

... The app makes it easier for guests to communicate items or services that they need to the staff. Once they communicate it by text we put it in AliceApp for either Housekeeping or Maintenance to ...

Front desk agent

3 months ago

Verified

... Great Messaging app ...

Front desk agent

3 months ago

Verified

... Great Messaging app ...

Front desk agent

3 months ago

Verified

... It comes very handy when messaging guest and datas can be easily understood what i like best about it is that i can set up amenities and print guest boarding passes in a snap it is a great ...

Front desk agent

3 months ago

Verified

... It comes very handy when messaging guest and datas can be easily understood what i like best about it is that i can set up amenities and print guest boarding passes in a snap it is a great ...

Front desk agent

3 months ago

Verified

... It comes very handy when messaging guest and datas can be easily understood what i like best about it is that i can set up amenities and print guest boarding passes in a snap it is a great ...

Front desk Agent

3 months ago

Verified

... It works so effortlessly just in case we need to contact our guests we just gotta type the name and easy to send texts ...

Front desk Agent

3 months ago

Verified

... It works so effortlessly just in case we need to contact our guests we just gotta type the name and easy to send texts ...

Supervisor

3 months ago

Verified

... Convenient Texting for communication with hotel Guests. Able to do many functions aside from texting. Consistent. Reliable. Easy to use. ...

Supervisor

3 months ago

Verified

... Convenient Texting for communication with hotel Guests. Able to do many functions aside from texting. Consistent. Reliable. Easy to use. ...

Supervisor

3 months ago

Verified

... Maybe update the look of the functions. More modern look & features. More ability to search back on previous messages. ...

Supervisor

3 months ago

Verified

... Maybe update the look of the functions. More modern look & features. More ability to search back on previous messages. ...

Supervisor

3 months ago

Verified

... Convenient Texting for communication with hotel Guests. Able to do many functions aside from texting. Consistent. Reliable. Easy to use. ...

Supervisor

3 months ago

Verified

... Convenient Texting for communication with hotel Guests. Able to do many functions aside from texting. Consistent. Reliable. Easy to use. ...

Front Desk Agent

3 months ago

Verified

... Guest messaging: we are able to message guests before their arrival in order to ensure they have everything they need during their stay such as dining reservations, specific pillows for their room, ...

Front Desk Agent

3 months ago

Verified

... Guest messaging: we are able to message guests before their arrival in order to ensure they have everything they need during their stay such as dining reservations, specific pillows for their room, ...

Front Desk Agent

3 months ago

Verified

... Guest messaging: we are able to message guests before their arrival in order to ensure they have everything they need during their stay such as dining reservations, specific pillows for their room, or help with transportation ...

Front Desk Agent

3 months ago

Verified

... Guest messaging: we are able to message guests before their arrival in order to ensure they have everything they need during their stay such as dining reservations, specific pillows for their room, ...

Front Desk Agent

3 months ago

Verified

... Alice is the brain of our daily hotel operations ...

Front Desk Agent

3 months ago

Verified

... Guest messaging: we are able to message guests before their arrival in order to ensure they have everything they need during their stay such as dining reservations, specific pillows for their room, ...

Front Desk Agent

3 months ago

Verified

... Guest messaging: we are able to message guests before their arrival in order to ensure they have everything they need during their stay such as dining reservations, specific pillows for their room, ...

Hotel Duty Manager

3 months ago

Verified

... Efficient way to communicate through SMS messaging with our guests and collaborate, ask, text, and respond to housekeeping department within the resort. ...

Hotel Duty Manager

3 months ago

Verified

... I enjoy the user-friendly SMS messaging for communicating to housekeeping all the guest requests. This has brough efficiency to our resort and improved the lead time for guest requests and ...

Hotel Duty Manager

3 months ago

Verified

... If the use of voice recordings being sent as messages could be incorporated to the SMS messaging that would greatly improve the effectiveness of the application. Voice messages allow for quick ...

Director of Operations

3 months ago

Verified

... ALICE has made the daily task of creating housekeeping boards into an enjoyable experience. It is so easy to drag and drop rooms into each staff members board and monitor the activity through the ...

Director of Operations

3 months ago

Verified

... ALICE has made the daily task of creating housekeeping boards into an enjoyable experience. It is so easy to drag and drop rooms into each staff members board and monitor the activity through the day. I like how you can instantly see how many checkouts and stayovers are being assigned to each person and balance ...

Director of Operations

3 months ago

Verified

... ALICE has made the daily task of creating housekeeping boards into an enjoyable experience. It is so easy to drag and drop rooms into each staff members board and monitor the activity through the day. I like how you can instantly see how many checkouts and stayovers are being assigned to each person and balance as you go. When my housekeeping supervisors are walking the halls we now save a tremendous amount of time. In the past, when we used paper boards, we would need to travel from floor to floor and find the room attendant and ask them which rooms they cleaned and then inspect. With ALICE, we know where each RA is located at all times as they update the room to "cleaning in progress" status. Then when a room is clean, it gets updated on our phones, and we know which rooms are ready for an inspection. I really like knowing where everyone is at any given time as well. If we have an emergency ...

Director of Operations

3 months ago

Verified

... I would LOVE for the text messages received from a guest to have a noise notification. When we work at the front desk, we have a dozen apps or websites open at a time. The only indicator from ALICE ...

Director of Operations

3 months ago

Verified

... I would LOVE for the text messages received from a guest to have a noise notification. When we work at the front desk, we have a dozen apps or websites open at a time. The only indicator from ALICE is a little number in the tab. A noise would be so helpful in improving our reply times. When you open the tab, you can see a tiny pop-up that a new message was received, which is helpful, but a notification noise would be amazing to have. We used another system in the past that would create a noise, and our reply scores were slightly faster due to the alerts. One more thing I would like to see as an option would be to incorporate our union protocols for counting ...

Director of Operations

3 months ago

Verified

... Best way to create housekeeping boards! ...

Director of Operations

3 months ago

Verified

... I would LOVE for the text messages received from a guest to have a noise notification. When we work at the front desk, we have a dozen apps or websites open at a time. The only indicator from ALICE is a little number in the tab. A noise would be so helpful in improving our reply times. When you open the tab, you can see a tiny pop-up that a new message was received, which is helpful, but a notification noise would be amazing to have. We used another system in the past that would create a noise, and our reply scores were slightly faster due to the alerts. One more thing I would like to see as an option would be to incorporate our union protocols for counting credits into the board assignment process. Example, when a RA travels to another floor, we have to give them an extra ...

Director of Operations

3 months ago

Verified

... I would LOVE for the text messages received from a guest to have a noise notification. When we work at the front desk, we have a dozen apps or websites open at a time. The only indicator from ALICE is a little number in the tab. A noise would be so helpful in improving our reply times. When you open the tab, you can see a tiny pop-up that a new message was received, which is helpful, but a notification noise would be amazing to have. We used another system in the past that would create a noise, and our reply scores were slightly faster due to the alerts. One more thing I would like to see as an option would be to incorporate our union protocols for counting credits into the board assignment process. Example, when a RA travels to another floor, we have to give them an extra credit, or when they have a certain number of double ...

Director of Guest Recognition

3 months ago

Verified

... The texting feature on Alice is so helping I cannot put into words. Nowadays people don't answer phone calls as much so texting them is an easy way to get in touch. ...

Director of Guest Recognition

3 months ago

Verified

... On the SMS feature it never saves the phone number to keep the thread going so you're not sure who you are talking to. ...

Director of Guest Recognition

3 months ago

Verified

... Love texting guests! ...

Rooms Controller

3 months ago

Verified

... Great for communicating with Staff and Guest. ...

Rooms Controller

3 months ago

Verified

... Using the guest messaging software has save myself and my department a lot of time communicating with guests. I also use Alice to place special request of our porters. ...

Rooms Controller

3 months ago

Verified

... Using the guest messaging software has save myself and my department a lot of time communicating with guests. I also use Alice to place special request of our porters. ...

Receptionist

3 months ago

Verified

... A Great Guest Service Solution! ...

Receptionist

3 months ago

Verified

... Actabl's ALICE is perfect for being able to communicate with guests, allowing them to ask quetions, request items, and get answers in a timely and convenient manner. It also allows to send out mass ...

Receptionist

3 months ago

Verified

... Actabl's ALICE is perfect for being able to communicate with guests, allowing them to ask quetions, request items, and get answers in a timely and convenient manner. It also allows to send out mass messages to guests, which saves time in communicating important information, as well as the ticketing ...

Receptionist

3 months ago

Verified

... For all its intents and purposes, ALICE works great for our resort, and so far has worked without a hitch for our property in my experience. ...

Housekeeping Director

3 months ago

Verified

... The system's interaction with the user is easily accessible and noble. The features of the mobile application are accessible for the operator to understand. Accessibility to create inventories, ...

Housekeeping Director

3 months ago

Verified

... The system's interaction with the user is easily accessible and noble. The features of the mobile application are accessible for the operator to understand. Accessibility to create inventories, ...

Housekeeping Director

3 months ago

Verified

... The system's interaction with the user is easily accessible and noble. The features of the mobile application are accessible for the operator to understand. Accessibility to create inventories, ...

Housekeeping Director

3 months ago

Verified

... Integration with other systems can be improved to make the information more accurate and timely. In addition, mobile access is limited in some brands and even slows down processes or does not work. ...

Housekeeping Director

3 months ago

Verified

... Integration with other systems can be improved to make the information more accurate and timely. In addition, mobile access is limited in some brands and even slows down processes or does not work. ...

Housekeeping Director

3 months ago

Verified

... The system's interaction with the user is easily accessible and noble. The features of the mobile application are accessible for the operator to understand. Accessibility to create inventories, ...

Housekeeping Director

3 months ago

Verified

... The system's interaction with the user is easily accessible and noble. The features of the mobile application are accessible for the operator to understand. Accessibility to create inventories, specific ...

Housekeeping Manager

3 months ago

Verified

... As the housekeeping manager, I enjoy using Alice to communicate with maintenace requests ...

Housekeeping Manager

3 months ago

Verified

... As the housekeeping manager, I enjoy using Alice to communicate with maintenace requests ...

Housekeeping Manager

3 months ago

Verified

... As the housekeeping manager, I enjoy using Alice to communicate with maintenace requests ...

Director of Front Office

3 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user ...

Director of Front Office

3 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user ...

Director of Front Office

3 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user friendly - most people can learn it in a couple of minutes of training and be ready to go! It is so easy to automate texts and connect with guests for their pre-arrival experience and initiate primary contact, not only that we are also able to set up texts to do a mid ...

Director of Front Office

3 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user friendly - most people can learn it in a couple of minutes of training and be ready to go! It is so easy to automate texts and connect with guests for their pre-arrival experience and initiate primary contact, not only that we are also able to set up texts to do a mid-stay follow up with our guests to prompt them to share their feedback and let us know they need additional assistance - this feature seriously helps mitigate a lot of the issues that guests can have during their stay but are hesitant to share. I love the ease of Admin ...

Director of Front Office

3 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user friendly - most people can learn it in a couple of minutes of training and be ready to go! It is so easy to automate texts and connect with guests for their pre-arrival experience and initiate primary contact, not only that ...

Director of Front Office

3 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user ...

Director of Front Office

3 months ago

Verified

... Amazing Experience with ACTBL and Alice - The premier Hospitality Concierge Software. ...

Director of Front Office

3 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user ...

Director of Front Office

3 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user ...

Director of Front Office

3 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user ...

3 months ago

Verified

... SMS FEEDBACK ...

3 months ago

Verified

... Our Hotels do not offer phones in the rooms, with SMS allows us for quick communication with our guest and being abel to assist with any request as well. ...

3 months ago

Verified

... There should be a way to filter messages based on date/time without having to type out word for word to locate a message ...

Project Manager

3 months ago

Verified

... the reporting is top notch, between housekeeping and maintenance, we are able as a team to track all guest room needs and repairs. In a 200 year old hotel, this is so important to us. ...

Project Manager

3 months ago

Verified

... the reporting is top notch, between housekeeping and maintenance, we are able as a team to track all guest room needs and repairs. In a 200 year old hotel, this is so important to us. ...

Project Manager

3 months ago

Verified

... the reporting is top notch, between housekeeping and maintenance, we are able as a team to track all guest room needs and repairs. In a 200 year old hotel, this is so important to us. ...

Chef

2 months ago

Verified

... it help to much for company / help me to employee and help to very easy plan thank for product review make easy live for employee and company guest is more happy and company is more flexible ...

Front Office Clerk

2 months ago

Verified

... Very helpful and intuitive to use. Plenty of information from different areas can be used at the same time for different purposes ...

Front Office Clerk

2 months ago

Verified

... Very helpful and intuitive to use. Plenty of information from different areas can be used at the same time for different purposes ...

Front Office Clerk

2 months ago

Verified

... Very helpful and intuitive to use. Plenty of information from different areas can be used at the same time for different purposes ...

A.D.E

2 months ago

Verified

... Alice allows multiple departments to stay on the same page giving us the opportunity to provide the best possible service to our guest as well as tracking recurring issues to better solve and prevent ...

A.D.E

2 months ago

Verified

... Alice allows multiple departments to stay on the same page giving us the opportunity to provide the best possible service to our guest as well as tracking recurring issues to better solve and prevent ...

A.D.E

2 months ago

Verified

... i would like to see more language opportunity for our bi lingual associates for ease of use. I would greatly appreciate seeing an expansion of language options for our bilingual associates. Offering ...

Spa Director

2 months ago

Verified

... I'm still learning the program but find it to meet my needs when I have used it. Nothing to share at this time ...

Front Office Manager

2 months ago

Verified

... Providing accurate information for the hotel to run effectively every day. Using the product is very easy to understand and maintain. Lastly, it saves time when it comes to making sure everything ...

Front Office Manager

2 months ago

Verified

... Providing accurate information for the hotel to run effectively every day. Using the product is very easy to understand and maintain. Lastly, it saves time when it comes to making sure everything ...

Hotel Technology Manager

2 months ago

Verified

... Concierge and Housekeeping Management Software ...

Housekeeping Supervisor

1 months ago

Verified

... After having worked with 2 other platforms, Alice is the easiest to use day to day and the most comprehensive. I highly recommend it. ...

Inspector

1 months ago

Verified

... It is easy to use, you can see everything you need more quickly. Managing this system is much better than the previous one. ...

Inspector

1 months ago

Verified

... It is easy to use, you can see everything you need more quickly. Managing this system is much better than the previous one. ...

Inspector

1 months ago

Verified

... I think it is very easy to access the system, you can enter very easily , making reviews without any problem is perfect!!! ...

Inspector

1 months ago

Verified

... It is easy to use, you can see everything you need more quickly. Managing this system is much better than the previous one. ...

Inspector

1 months ago

Verified

... It is easy to use, you can see everything you need more quickly. Managing this system is much better than the previous one. ...

Front Desk Supervisor

1 months ago

Verified

... Nice, has speedy access to notify all people, especially broadcast messages. I love the software and am happy to use. ...

Front Desk Manager

3 months ago

Verified

... I think Alice could be slightly improved by ease of attaching documents to send to guest via SMS. Strengthening the local's tab to better communicate with guest and send information from the local's ...

Front Desk Manager

3 months ago

Verified

... I think Alice could be slightly improved by ease of attaching documents to send to guest via SMS. Strengthening the local's tab to better communicate with guest and send information from the local's tab to guest. The history of what email's that were sent ...

Hotel Duty Manager

3 months ago

Verified

... Happy with everything, don’t think any improvements are really necessary. Only thing I would suggest is make it easier to attach website links via the guest message system ...

Guest Reception Manager

3 months ago

Verified

... I think the statuses could easily be adjusted to not be a pathway style format. It would be much more seamless to have the ability to just adjust the status to close, cancelled, etc., without having ...

Guest Reception Manager

3 months ago

Verified

... I like the seamless connection between the departments and that we all can view, add, and remove notes if needed. The Messaging system, however, is a great tool that allows the hotel to properly ...

Guest Reception Manager

3 months ago

Verified

... I think the statuses could easily be adjusted to not be a pathway style format. It would be much more seamless to have the ability to just adjust the status to close, cancelled, etc., without having to click one, wait, click the next, wait, click to close. If it's needed to "start ...

Guest Reception Manager

3 months ago

Verified

... I think the statuses could easily be adjusted to not be a pathway style format. It would be much more seamless to have the ability to just adjust the status to close, cancelled, etc., without having ...

Tehnical Manager

3 months ago

Verified

... Language Turkish to all system.Turkish translation is done with google translation, it would be great if it was done with artificial intelligence ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost and found tracking, and preventive maintenance boost operational efficiency, but users cited slow system responsiveness and cumbersome ticket management as areas needing refinement. This just make the job more fun when you know where to find what you are looking for. Everything in one place allows for quick access and faster response to management and guest. Also It is user friendly, sends alerts for daily entries and you can message employees, scheduling is a breeze, you can repeat the schedule weekly and just make adjustments. I think that using the tablets are very good idea, but it would be better if front desk sent the messages to maintenance separate. This is a great piece of software to drive daily guest interactions and keeping your property organized. enjoy the constant revamping and updating. I love the ability to change and use different formats or screen ...

Night Auditor

3 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the ...