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ALICE Guest Messaging by Actabl
4.6 (410 REVIEWS)
HT Score
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Shane, Erin, Scott + 32 more experts recommend Actabl
Read RecommendationsALICE Guest Messaging by Actabl
Ranked 4 (out of 73) in Guest Messaging Software
2025 Finalist
HotelTechAwards
Hoteliers voted Actabl as the #3 Guest Messaging Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldMore Communication, Less Confusion
93% recommended by 1571 hotels
Rosewood, Montage, Posadas & 1568 others
Bell - AI powered product analyst
I analyzed all of Actabl’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Actabl's ALICE for improving guest communication and operational efficiency. Users highlight streamlined SMS messaging for direct, real-time interactions with guests, enhancing the guest experience and increasing satisfaction scores. ALICE's task management and tracking features boost housekeeping and maintenance efficiency, reducing costs and ensuring timely room readiness. However, users note integration challenges with systems like Opera, which can hinder seamless operations.
Rosewood, Montage, Posadas & 1568 others
Read their reviewsWhat Types of Hotels Actabl is Popular For
Size
97 | X-Small (1-9 room)
43 | Small (10-24 room)
204 | Medium (25-74 room)
849 | Large (75-199 room)
873 | X-Large (200+ room)
Country
1661 | United States of America
92 | Mexico
46 | Canada
26 | United Kingdom
20 | Sweden
19 | United Arab Emirates
16 | India
15 | Norway
10 | Spain
9 | South Africa
9 | Turkey
7 | Saudi Arabia
7 | Bahamas
6 | Italy
6 | Japan
5 | Malaysia
5 | Cyprus
5 | Thailand
5 | Singapore
5 | Ireland
4 | Indonesia
4 | Vietnam
4 | China
3 | Australia
3 | Austria
3 | Cayman Islands
3 | Morocco
3 | Egypt
2 | Brazil
2 | Portugal
2 | Belgium
2 | Bahrain
2 | Netherlands
2 | Oman
2 | Peru
2 | Jordan
2 | Qatar
2 | Turks and Caicos Islands
2 | Puerto Rico
2 | Pakistan
1 | Germany
1 | Albania
1 | Denmark
1 | France
1 | Bangladesh
1 | Belize
1 | Hong Kong
1 | Czech Republic
1 | Greece
1 | Switzerland
1 | Rwanda
1 | Finland
1 | Poland
1 | Laos
1 | Maldives
1 | Montenegro
1 | Panama
1 | Ethiopia
1 | Kenya
1 | Colombia
1 | Hungary
1 | Kazakhstan
1 | Kuwait
1 | Fiji
1 | Cambodia
Type
1088 | Branded Hotels
903 | Luxury Hotels
784 | Resorts
742 | Boutiques
684 | Bed & Breakfast & Inns
530 | Airport/Conference Hotels
475 | City Center Hotels
391 | Limited Service & Budget Hotels
199 | Extended Stay & Serviced Apartments
91 | Casinos
80 | Hostels
52 | Vacation Rentals & Villas
44 | RV Parks & Campgrounds
43 | Motels
Region
1799 | North America
107 | Europe
57 | Asia Pacific
47 | Middle East
15 | Central America
15 | Africa
6 | South America
4 | Oceania
Category
646 | Concierge Software
482 | Scheduling & Workforce Management
459 | Business Intelligence
410 | Guest Messaging Software
395 | Housekeeping Software
337 | Staff Collaboration Tools
286 | Hotel Maintenance Software
114 | Employee Engagement Software
31 | Staffing & Recruiting Networks
Didn’t find what you were looking for?
What is Actabl?
Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
ALICE Guest Messaging by Actabl is a powerful guest communication platform designed to enhance the way hotels interact with their guests. It enables hoteliers to send direct, automated, or hotel-wide broadcast messages via SMS, facilitating real-time, contactless communication. This streamlines guest interactions, allowing for prompt issue resolution and improving overall guest satisfaction. The platform seamlessly integrates with property management systems and other operational systems, supporting efficient resource management and reducing administrative overhead. By centralizing communication and task management, ALICE Guest Messaging improves inter-department collaboration, ultimately boosting productivity and operational efficiency. This makes it a valuable tool for any hotel looking to elevate their guest service experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Actabl products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Actabl Reviews Analyzed: 394
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Actabl Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Actabl
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Actabl's Provided Description:
"Send direct, automated, or hotel-wide broadcast messages to hotel guests, giving you multiple options for real-time, contactless communication."
FAQs
Capabilities
Communicate with guests efficiently and at scale
Communicate with guests efficiently and at scale
Send direct, automated, or hotel-wide broadcast messages to guests, giving you multiple options for real-time, contactless communication.
Deliver Personalized Service
Deliver Personalized Service
Communicate directly with your guests to answer their questions, confirm reservations, discover delivery preferences, order room service, and send links or PDFs with property information.
Improve Staff Efficiency
Improve Staff Efficiency
Send broadcast messages to all hotel guests at once, or target specific groups.
Increase Revenue
Increase Revenue
Make it simple for your guests to request add-on services or order room service.
Message Templates
Message Templates
Save time with dynamic templates to ensure consistent replies and cut down on some of the busy work.
Automated Text Messages
Automated Text Messages
Send messages based on predetermined criteria like pre-arrival dates and check-in times.
Conversation History
Conversation History
With a record of each conversation, the details won’t be forgotten.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Service Delivery
Staff Collaboration Tools
Help staff work together as one cohesive team instead of in siloed departments. Ensure all service requests are met consistently and on time, without radios, paper, pens, or physical contact.
Guest Services
Concierge Software
Equip your front desk agents and concierge to exceed guest expectations at scale. Achieve guest satisfaction with fast, personalized guest service.
Actabl Reviews Summary
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.5/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, ALICE Guest Messaging by Actabl is the #7 most trending product in the Guest Messaging Software category (out of 73) and the #243 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreActabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Actabl as the #3 Guest Messaging Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Actabl Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Actabl Case Studies
References
"Offering guests the ability to text and use the app to place requests makes a lot of sense. We’re on our phones all the time anyway. It’s a lot easier than calling the front desk and potentially being placed on hold, and you can also place requests off-site."
Michael Hillier
General Manager @
The Renwick
"Our guests love texting us. A lot of modern day travelers expect more tech-savvy ways to communicate versus the standard picking up the phone or speaking face-to-face. Everybody has very busy lives but with ALICE Guest Messaging, it’s been quicker and more seamless to communicate with guests in terms of sending real-time information and even responding to requests."
Abraham Rodriguez
Director, Front Office @
Smyth Tribeca
"It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service. We've used it for recommendations, confirming dinner reservations, coordinating plans, etc. It speeds up the communication time quite a bit, as guests are unlikely to answer a call from an unknown number, but will text us back almost immediately."
Erin Webb
Guest Services Lead @
Wythe Hotel
"The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief engineer to track the quality of maintenance work even when he is busy assisting with other major projects that we have at the hotel.<br /><br />"
Abraham Rodriguez
Front Office Manager @
Smyth Tribeca
"Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need to be attended to. It’s an amazing tool.<br /><br />"
John Agosto
General Manager @
Featured Customers
More Products by Actabl
Hotelier Rating
Looking for specific info?
9
Actable Makes Communication Easier!
Reservationist from 200 to 499 room City Center Hotel in Wilmington (United States of America)
Verified
3 months ago
It's great that Actabl is accessible by all staff, making communication and needs able to be met from across the hotel. It's also nice that the categories are specific to departments, making it a lot easier to prevent unnecessary information being given to unrelated departments and track the status of a ticket. A specific example of somethi...
United States of America
United States of America
Reservationist
X-Large Hotel
3
Poor Customer Service
Property & Administration Manager from 200 to 499 room Resort in New Providence (Bahamas)
Verified
3 months ago
Love the system and how it operates. One of the best programs to keep a company organized. Great for all departments.
Bahamas
Bahamas
Property & Administration Manager
X-Large Hotel
10
Nice
Front Desk Supervisor from 100 to 199 room City Center Hotel in Key West (Florida Keys)
Verified
5 months ago
Nice, has speedy access to notify all people, especially broadcast messages. I love the software and am happy to use.
Florida Keys
Florida Keys
Front Desk Supervisor
Large Hotel
10
Nice
Front Desk Supervisor from 100 to 199 room City Center Hotel in Key West (Florida Keys)
Verified
5 months ago
Nice, has speedy access to notify all people, especially broadcast messages. I love the software and am happy to use.
Florida Keys
Florida Keys
Front Desk Supervisor
Large Hotel
10
In my opinion
Inspector from 100 to 199 room Bed & Breakfast & Inn in Sterling (United States of America)
Verified
5 months ago
It is easy to use, you can see everything you need more quickly. Managing this system is much better than the previous one.
United States of America
United States of America
Inspector
Large Hotel
10
After having worked with 2 other platforms, Alice is the easiest to use day to day and the most comprehensive. I highly recommend it.
Housekeeping Supervisor from 75-99 room Boutique in Charleston (United States of America)
Verified
6 months ago
The tech support is amazing. Training was extremely efficient. The system itself makes it easy to track rooms in Housekeeping.
United States of America
United States of America
Housekeeping Supervisor
Large Hotel
10
Concierge and Housekeeping Management Software
Hotel Technology Manager from 200 to 499 room Luxury Hotel in Los Angeles (United States of America)
Verified
6 months ago
We enjoy Actabl products because of the ease of use and increased productivity they provide for our concierge and housekeeping teams. We really enjoy the "Local" tab within the Concierge module and the ability to change our housekeeping prioritization based on the daily business. This software takes the needs of the guests and allows our st...
United States of America
United States of America
Hotel Technology Manager
X-Large Hotel
10
Supper Effective & Efficient
Front Office Manager from 500+ room Branded Hotel in Los Angeles (United States of America)
Verified
6 months ago
Providing accurate information for the hotel to run effectively every day. Using the product is very easy to understand and maintain. Lastly, it saves time when it comes to making sure everything inputted in the system is accurate.
United States of America
United States of America
Front Office Manager
X-Large Hotel
10
Great Tracking system to show Productivity
Director of Finance from 100 to 199 room Boutique in New Orleans (United States of America)
Verified
6 months ago
We love the system to help us keep an accurate productivity to keep the employees aligned within the forecast. Also the guest request can be responded to within minutes.
United States of America
United States of America
Director of Finance
Large Hotel
10
Amazing system and user friendly
Housekeeping Supervisor from 500+ room Branded Hotel in Kuala Lumpur (Malaysia)
Verified
6 months ago
Very user friendly, easy to navigate on hotel operations, support technically is very adapt and easily resolved and adhered to
Malaysia
Malaysia
Housekeeping Supervisor
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Each of these products deliver a high level of functionality in their market segment. Each of these software packages is robust in options, making them among the Hospitality Industry Best in Class Software options.
Showing all answers to: "What does this product or service do well?"
Each of these products deliver a high level of functionality in their market segment. Each of these software packages is robust in options, making them among the Hospitality Industry Best in Class Software options.
The Actabl suite gives hotel management companies the intelligence they need to take their operations to the next level. They set the new standard for hotel technology and give companies the data they need to make informed decisions.
Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.
ALICE empowers the world’s best hotels to deliver remarkable guest experiences. ALICE Housekeeping has cutting-edge room assignment and inspection tools, allowing for housekeeping departments to operate smoothly and efficiently.
ALICE and Oracle Hospitality integrate exchanging real time information that can have a major impact on the guest experience.
We had been working with ALICE for many years and and their are very active in supporting initiatives such as Oracle Hospitality Innovation Week.
Question:
What differentiates this product or service from the competition?
Answer:
What differentiates these products from the competition is the robust options that each software package contains. In addition to the options is the level of support provided for each product. From implementation all the way through Post Go Live support the staff at Actabl treats you professionally.
Showing all answers to: "What differentiates this product or service from the competition?"
What differentiates these products from the competition is the robust options that each software package contains. In addition to the options is the level of support provided for each product. From implementation all the way through Post Go Live support the staff at Actabl treats you professionally.
Their products make life easier for operations, budgeting, and monitoring performance. Every Actabl employee is very knowledgeable when it comes to the hospitality industry, and each one wants every client to succeed. Their whole team does an amazing job at events. They are very engaged, and work as a team to answer every question.
The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.
ALICE’s open API allows for many integrations across all verticals including PMS providers and accounting software, to name a few. ALICE's business intelligence tools also give hoteliers an inside look at their business from a human resources, efficiency, departmental and organizational standpoint.
The ALICE team is always responsive and laser focused, this allow to deliver better projects and faster ROI for our joint customer.
Solutions such as ALICE are critical and are at a very high demand by the market.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Based on my experience with each of these software packages, I would recommend for you to review each product thoroughly. Make sure the functionality meets your needs and companies goals. Make sure on integrations to other systems you may be using as well.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Based on my experience with each of these software packages, I would recommend for you to review each product thoroughly. Make sure the functionality meets your needs and companies goals. Make sure on integrations to other systems you may be using as well.
There is so much Actabl can do for your company. Take a look at every product: ProfitSword, Alice, Transcendent, and Hotel Effectiveness, and don't be afraid to ask questions. Actabl walks you through the whole discovery process so you can be confident with every decision you make.
Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.
If you’re thinking about purchasing ALICE for your hotel, consider all of their different products and the ROI it could have for your hotel. From increased guest satisfaction to better online reviews, and happier employees who have the technology they need to do their jobs well, ALICE can help your hotel in many different ways.
ALICE is a great solution with a proven and well tested connection against the OPERA Oracle Hospitality solution suite. A solid player with a strong presence and a very innovate solutions and team.
Recommended by
Kevin Shockley
Director of Business Development
@
Acumen Information Systems
Steven Phelps
Marketing Director
@
Acumen Information Systems
Jennifer Bumgardner
Customer Success Manager
@
INTELITY
Kees Zorge
Founder / CEO
@
Omniboost BV
Fabricio Titiro
Principal Product Manager - Partnerships
@
Oracle Hospitality
Kevin Shockley
Director of Business Development
@
Acumen Information Systems
Steven Phelps
Marketing Director
@
Acumen Information Systems
Jennifer Bumgardner
Customer Success Manager
@
INTELITY
Kees Zorge
Founder / CEO
@
Omniboost BV
Fabricio Titiro
Principal Product Manager - Partnerships
@
Oracle Hospitality
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
David Berger
CEO
@
Volara
Pernilla Brodd
CMO
@
Zaplox
Are you a consultant or vendor that recommends Actabl?
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News
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Support
Verified Support
Actabl has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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