ALICE Guest Messaging by Actabl
4.6 (366 REVIEWS)
Robert, Jennifer, Blake + 26 more experts recommend Actabl
Read RecommendationsALICE Guest Messaging by Actabl
Ranked 3 (out of 65) in Guest Messaging Software
Hoteliers voted Actabl as the #3 Guest Messaging Software provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldMore Communication, Less Confusion
93% recommended by 1249 hotels
Rosewood, Montage, Posadas & 1246 others
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, ALICE Guest Messaging by Actabl is the #5 most trending product in the Guest Messaging Software category (out of 65) and the #168 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreActabl’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Actabl as the #3 Guest Messaging Software provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
Communicate with guests efficiently and at scale
Deliver Personalized Service
Improve Staff Efficiency
Increase Revenue
Features
Unified Inbox
Multi-Channel
Automation
Upselling & Ancillaries
Task & Request Management
Surveys & Feedback
Reporting & Analytics
Compliance & Privacy
Digital Registration & Check-in
Pre-Stay
In-Stay & Post Stay
Back-Office
Artificial Intelligence
Available Add-ons & Modules
Service Delivery
Staff Collaboration ToolsGuest Services
Concierge SoftwarePricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Offering guests the ability to text and use the app to place requests makes a lot of sense. We’re on our phones all the time anyway. It’s a lot easier than calling the front desk and potentially being placed on hold, and you can also place requests off-site."
"Our guests love texting us. A lot of modern day travelers expect more tech-savvy ways to communicate versus the standard picking up the phone or speaking face-to-face. Everybody has very busy lives but with ALICE Guest Messaging, it’s been quicker and more seamless to communicate with guests in terms of sending real-time information and even responding to requests."
"It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service. We've used it for recommendations, confirming dinner reservations, coordinating plans, etc. It speeds up the communication time quite a bit, as guests are unlikely to answer a call from an unknown number, but will text us back almost immediately."
"The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief engineer to track the quality of maintenance work even when he is busy assisting with other major projects that we have at the hotel.<br /><br />"
"Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need to be attended to. It’s an amazing tool.<br /><br />"
Featured Customers
Popularity by Segment
Size
15 | X-Small (1-9 room)
33 | Small (10-24 room)
108 | Medium (25-74 room)
587 | Large (75-199 room)
789 | X-Large (200+ room)
Country
1371 | United States of America
78 | Mexico
39 | Canada
21 | Sweden
16 | United Kingdom
14 | Norway
13 | United Arab Emirates
10 | Spain
10 | Puerto Rico
9 | Turkey
8 | Aruba
7 | India
6 | Japan
6 | Saudi Arabia
5 | Italy
5 | Cyprus
5 | China
4 | Thailand
4 | Ireland
3 | Egypt
3 | Malaysia
3 | Bahamas
3 | Bahrain
3 | Vietnam
3 | South Africa
2 | Brazil
2 | Germany
2 | Cayman Islands
2 | Oman
2 | Indonesia
2 | Netherlands
2 | Bermuda
2 | Qatar
1 | Hong Kong
1 | Portugal
1 | Montenegro
1 | Czech Republic
1 | Singapore
1 | France
1 | Denmark
1 | Finland
1 | Mauritius
1 | Colombia
1 | Kuwait
1 | Fiji
1 | Cambodia
1 | Jordan
1 | Peru
1 | Australia
1 | Bangladesh
1 | Austria
1 | Belize
1 | Morocco
Type
682 | Branded Hotels
547 | Luxury Hotels
360 | Resorts
227 | Boutiques
197 | Bed & Breakfast & Inns
148 | Limited Service & Budget Hotels
133 | City Center Hotels
105 | Extended Stay & Serviced Apartments
103 | Airport/Conference Hotels
51 | Hostels
37 | Vacation Rentals & Villas
36 | RV Parks & Campgrounds
30 | Casinos
21 | Motels
Region
1488 | North America
86 | Europe
37 | Asia Pacific
37 | Middle East
26 | Central America
5 | Africa
4 | South America
2 | Oceania
Category
582 | Concierge Software
396 | Business Intelligence
366 | Guest Messaging Software
326 | Scheduling & Labor Management
307 | Staff Collaboration Tools
296 | Housekeeping Software
131 | Hotel Maintenance Software
87 | Employee Engagement Software
21 | Staffing & Recruiting Networks
More Products by Actabl
Hotelier Rating
It is a detailed platform that allow us hoteliers to maintain ourselves organized.
Concierge from 100 to 199 room Luxury Hotel in Río Grande (Puerto Rico)
Audit, accounting and payroll
Audit and accounting supervisor from 100 to 199 room Branded Hotel in Santa Ana (United States of America)
Actabl: The Much Needed Change in the Hospitality Industry
Front Desk Agent from 25-49 room Boutique in Providence (United States of America)
Guest messaging
Operation Manager from 100 to 199 room Branded Hotel in Round Rock (United States of America)
Great messaging system
front desk agent from 500+ room City Center Hotel in Fort Worth (United States of America)
Guest Happiness
Concierge from 500+ room Branded Hotel in San Francisco (United States of America)
Streamline you business
Hotel Manager from 75-99 room Bed & Breakfast & Inn in Temecula (United States of America)
The best platform for task and request management.
Night manager from 100 to 199 room Luxury Hotel in San José del Cabo (Mexico)
Actable Makes Communication Easier!
Reservationist from 200 to 499 room Luxury Hotel in Wilmington (United States of America)
Alice is the key to improve communication
from 75-99 room Luxury Hotel in Santa Barbara (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
For property owners, Transcendent is great at Capital Expenditure planning, execution, and project tracking. It can help eliminate surprises for Owners and Asset Managers and allow them to budget accordingly for short and long-term capital projects. For Management Companies and Operators, Transcendent allows you to develop robust preventive maintenance plans to protect the asset for the owner. It increases accountability for the people who are doing the work and allows the manager to ensure that the right work is being done, at the right time, by the right people.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
The system is easy to use whether it is done on a desktop computer connected to the company network, a laptop in a remote environment, or a mobile device anywhere in the building. People see what they need to see and are assigned tasks they need to complete. Dashboards and reports help Managers see trends and take action in time to make a difference. Other systems I have seen are more one-way in nature, assigning work and allowing people to complete tasks, but there is little feedback on trends and what could be done better to improve the process next time. Transcendent has this ability and it allows users to get better and better the more they use it.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Make sure that the product functionality aligns with the capabilities of the people expected to use it. Corporate Finance folks may want robust reporting at the enterprise level. Facility Managers may want to see dashboards that help them manage the daily workload appropriately. Mechanics may simply want a device that gives them their work in a clear and concise manner and allows them to be most productive. In my experience Transcendent does all this and more.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Posts
Actabl
1 month ago
Alice by Actabl Now Available on Oracle Cloud Marketplace
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2 months ago
Actabl Gears Up for a Resounding Presence at The Lodging Conference
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3 months ago
Introducing Actabl Authenticator and Unified UI
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3 months ago
Actabl Unveils Two-Way Integration Between Alice and Transcendent, Enhancing Hotel Operations and Guest Experience
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5 months ago
Better Together: Actabl Celebrates One Year of Innovation and Growth
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6 months ago
Hotel Effectiveness by Actabl Launches ShiftSwap Feature to Streamline Employee Schedule Management
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7 months ago
ALICE By Actabl Completes Two-Way Integration With Mews Property Management System
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8 months ago
Actabl Announces The Two-Way Integration Of ProfitSword And Hotel Effectiveness
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10 months ago
Driving Profit for Leading Hotels, Actabl Sees Record Growth Six-Months Post Launch
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1 year ago
ALICE by Actabl Completes Two-way Integration with Maestro Property Management System
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1 year ago
Leading Hotels of the World Selects ALICE by Actabl as an Exclusive Provider of Guest Services, Housekeeping and Service Delivery Solutions
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1 year ago
Sonesta International Hotels Partners With Actabl for All-in-One Hotel Operations Management and Enhanced Guest Services Platform
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1 year ago
Actabl Debuts as Industry’s First Integrated Hotel Operations, Business Intelligence and Labor Management Platform
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ProfitSword to Release Major Enhancements to Award-Winning Business Intelligence Technology Platform at HITEC Orlando 2022
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ALICE to Showcase Latest Advances in Hotel Staff Productivity and Guest Service With Unveiling of New Housekeeping Solution Features at HITEC Orlando
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Hotel Labor Cost Index and Housekeeping Analysis Report
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Hotel Effectiveness Releases the Industry's First Hotel Labor Cost Index and Housekeeping Analysis Report
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1 year ago
Castlerock Asset Management Achieves Enhanced Performance Forecasting Capabilities With ProfitSword Business Intelligence Technology
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1 year ago
OTH Hotels Resorts Partners With ProfitSword for Robust Business Intelligence and Performance Forecasting Capabilities
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1 year ago
Hotel Effectiveness® Launches Into 2022 Announcing New Customers and More Awards
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1 year ago
ALICE Kicks Off 2022 with Seven HotelTechAwards including #1 Best Housekeeping & #1 Best Concierge Technology Solution
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1 year ago
Identifying the Top Cybersecurity Risks to Your Business in 2022
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1 year ago
ProfitSword Announces New Solutions Bundle for the Hospitality Industry
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2 years ago
ALICE Launches New Front of House Solution to Help Hoteliers Address Staffing Shortages
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ProfitSword and Tripleseat Partner to Provide Hotels With Seamless Data Intelligence Over Catering and Group Sales
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2 years ago
Labor Perfection Toolkit: 4-Step Labor Success Plan
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2 years ago
Hotel EffectivenessⓇ Launches 2022 Labor Perfection Toolkit
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ProfitSword Takes Hotel Financial Performance Visibility Global With Instant and Fully Automated Currency Conversion
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2 years ago
ProfitSword Inspires Hotelier Success With Empowering Insights into Business Intelligence Technology Trends During HITEC Dallas 2021
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2 years ago
ProfitSword Establishes New Headquarters Following Rapid Market Growth and Increased Demand for Business Intelligence Solutions
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2 years ago
ALICE to Sponsor HITEC 2021 Conference in Dallas
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2 years ago
ALICE Joins Alpine Investors' ASG Family
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2 years ago
ProfitSword Reaffirms Commitment To Business Intelligence Innovation With Appointment Of Jason Wallace As Vice President Of Engineering
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ProfitSword Partners With foreUP to Provide Golf Course Operators With Latest in Business Intelligence Analytics
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Hotel Operations Unleashed: 99 Tips, Tricks, Hacks, and Solutions
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Charlestowne Hotels Implements ProfitSword and Event Temple Integration to gain Real-Time Insight into Business and Group Sales Performance
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Integrations
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