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ALICE Guest Messaging by Actabl
4.6 (410 REVIEWS)
HT Score
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ALICE Guest Messaging by Actabl
Ranked 7 (out of 79) in Guest Messaging Software
More Communication, Less Confusion
93% recommended by 1525 hotels
More than 50% of Actabl’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of Actabl’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Actabl's ALICE for improving guest communication and operational efficiency. Users highlight streamlined SMS messaging for direct, real-time interactions with guests, enhancing the guest experience and increasing satisfaction scores. ALICE's task management and tracking features boost housekeeping and maintenance efficiency, reducing costs and ensuring timely room readiness. However, users note integration challenges with systems like Opera, which can hinder seamless operations.
What Types of Hotels Actabl is Popular For
Size
49 | X-Small (1-9 room)
38 | Small (10-24 room)
203 | Mid-Sized (25-74 room)
873 | Large (75-199 room)
916 | X-Large (200+ room)
Country
1667 | United States of America
92 | Mexico
47 | Canada
26 | United Kingdom
20 | Sweden
19 | United Arab Emirates
16 | India
15 | Norway
9 | Turkey
9 | South Africa
8 | Saudi Arabia
8 | Spain
7 | Bahamas
6 | Italy
6 | Japan
5 | Ireland
5 | Cyprus
5 | Indonesia
5 | Malaysia
5 | Singapore
5 | Thailand
4 | Vietnam
4 | China
3 | Austria
3 | Australia
3 | Cayman Islands
3 | Morocco
3 | Egypt
2 | Jordan
2 | Brazil
2 | Sri Lanka
2 | Ethiopia
2 | Portugal
2 | Belgium
2 | Netherlands
2 | Bahrain
2 | Qatar
2 | Pakistan
2 | Puerto Rico
2 | Turks and Caicos Islands
2 | Peru
2 | Oman
1 | Greece
1 | Switzerland
1 | Czech Republic
1 | Laos
1 | Rwanda
1 | Hong Kong
1 | Belize
1 | Bangladesh
1 | France
1 | Denmark
1 | Germany
1 | Finland
1 | Poland
1 | Cambodia
1 | Maldives
1 | Albania
1 | Montenegro
1 | Panama
1 | Kenya
1 | Kazakhstan
1 | Colombia
1 | Hungary
1 | Kuwait
1 | Fiji
Type
1147 | Branded Hotels
953 | Luxury Hotels
841 | Boutiques
822 | Resorts
724 | Bed & Breakfast & Inns
601 | Airport/Conference Hotels
543 | City Center Hotels
428 | Limited Service & Budget Hotels
218 | Extended Stay & Serviced Apartments
96 | Casinos
96 | Hostels
71 | Vacation Rentals & Villas
60 | Motels
51 | RV Parks & Campgrounds
Region
1806 | North America
105 | Europe
60 | Asia Pacific
48 | Middle East
16 | Africa
15 | Central America
6 | South America
4 | Oceania
Category
646 | Concierge Software
489 | Scheduling & Workforce Management
460 | Business Intelligence
410 | Guest Messaging Software
397 | Housekeeping Software
339 | Staff Collaboration Tools
295 | Hotel Maintenance Software
115 | Employee Engagement Software
31 | Staffing & Recruiting Networks
2 | Budgeting
Didn’t find what you were looking for?
What is Actabl?
Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
ALICE Guest Messaging by Actabl is a powerful guest communication platform designed to enhance the way hotels interact with their guests. It enables hoteliers to send direct, automated, or hotel-wide broadcast messages via SMS, facilitating real-time, contactless communication. This streamlines guest interactions, allowing for prompt issue resolution and improving overall guest satisfaction. The platform seamlessly integrates with property management systems and other operational systems, supporting efficient resource management and reducing administrative overhead. By centralizing communication and task management, ALICE Guest Messaging improves inter-department collaboration, ultimately boosting productivity and operational efficiency. This makes it a valuable tool for any hotel looking to elevate their guest service experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Actabl products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Actabl Reviews Analyzed: 394
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Actabl Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Actabl
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Actabl's Provided Description:
"Send direct, automated, or hotel-wide broadcast messages to hotel guests, giving you multiple options for real-time, contactless communication."
FAQs
ALICE Guest Messaging by Actabl Alternatives
Not sure if Actabl is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
Communicate with guests efficiently and at scale
Communicate with guests efficiently and at scale
Send direct, automated, or hotel-wide broadcast messages to guests, giving you multiple options for real-time, contactless communication.
Deliver Personalized Service
Deliver Personalized Service
Communicate directly with your guests to answer their questions, confirm reservations, discover delivery preferences, order room service, and send links or PDFs with property information.
Improve Staff Efficiency
Improve Staff Efficiency
Send broadcast messages to all hotel guests at once, or target specific groups.
Increase Revenue
Increase Revenue
Make it simple for your guests to request add-on services or order room service.
Message Templates
Message Templates
Save time with dynamic templates to ensure consistent replies and cut down on some of the busy work.
Automated Text Messages
Automated Text Messages
Send messages based on predetermined criteria like pre-arrival dates and check-in times.
Conversation History
Conversation History
With a record of each conversation, the details won’t be forgotten.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Service Delivery
Staff Collaboration Tools
Help staff work together as one cohesive team instead of in siloed departments. Ensure all service requests are met consistently and on time, without radios, paper, pens, or physical contact.
Guest Services
Concierge Software
Equip your front desk agents and concierge to exceed guest expectations at scale. Achieve guest satisfaction with fast, personalized guest service.
Actabl Reviews Summary
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.5/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, ALICE Guest Messaging by Actabl is the #8 most trending product in the Guest Messaging Software category (out of 79) and the #363 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreActabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Actabl as the #3 Guest Messaging Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Actabl Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelier Rating
Looking for specific info?
9
Actable Makes Communication Easier!
Reservationist from 200 to 499 room City Center Hotel in Wilmington (United States of America)
Verified
8 months ago
It's great that Actabl is accessible by all staff, making communication and needs able to be met from across the hotel. It's also nice that the categories are specific to departments, making it a lot easier to prevent unnecessary information being given to unrelated departments and track the status of a ticket. A specific example of somethi...
United States of America
United States of America
Reservationist
X-Large Hotel
3
Poor Customer Service
Property & Administration Manager from 100 to 199 room Luxury Hotel in New Providence Island (Bahamas)
Verified
9 months ago
Love the system and how it operates. One of the best programs to keep a company organized. Great for all departments.
Bahamas
Bahamas
Property & Administration Manager
Large Hotel
10
Nice
Front Desk Supervisor from 100 to 199 room City Center Hotel in Key West (Florida Keys)
Verified
11 months ago
Nice, has speedy access to notify all people, especially broadcast messages. I love the software and am happy to use.
Florida Keys
Florida Keys
Front Desk Supervisor
Large Hotel
10
Nice
Front Desk Supervisor from 100 to 199 room City Center Hotel in Key West (Florida Keys)
Verified
11 months ago
Nice, has speedy access to notify all people, especially broadcast messages. I love the software and am happy to use.
Florida Keys
Florida Keys
Front Desk Supervisor
Large Hotel
10
In my opinion
Inspector from 100 to 199 room Bed & Breakfast & Inn in Sterling (United States of America)
Verified
11 months ago
It is easy to use, you can see everything you need more quickly. Managing this system is much better than the previous one.
United States of America
United States of America
Inspector
Large Hotel
10
After having worked with 2 other platforms, Alice is the easiest to use day to day and the most comprehensive. I highly recommend it.
Housekeeping Supervisor from 75-99 room Boutique in Charleston (United States of America)
Verified
11 months ago
The tech support is amazing. Training was extremely efficient. The system itself makes it easy to track rooms in Housekeeping.
United States of America
United States of America
Housekeeping Supervisor
Large Hotel
10
Concierge and Housekeeping Management Software
Hotel Technology Manager from 200 to 499 room Airport/Conference Hotel in Los Angeles (United States of America)
Verified
12 months ago
We enjoy Actabl products because of the ease of use and increased productivity they provide for our concierge and housekeeping teams. We really enjoy the "Local" tab within the Concierge module and the ability to change our housekeeping prioritization based on the daily business. This software takes the needs of the guests and allows our st...
United States of America
United States of America
Hotel Technology Manager
X-Large Hotel
10
Supper Effective & Efficient
Front Office Manager from 500+ room Branded Hotel in Los Angeles (United States of America)
Verified
12 months ago
Providing accurate information for the hotel to run effectively every day. Using the product is very easy to understand and maintain. Lastly, it saves time when it comes to making sure everything inputted in the system is accurate.
United States of America
United States of America
Front Office Manager
X-Large Hotel
10
Great Tracking system to show Productivity
Director of Finance from 100 to 199 room Boutique in New Orleans (United States of America)
Verified
12 months ago
We love the system to help us keep an accurate productivity to keep the employees aligned within the forecast. Also the guest request can be responded to within minutes.
United States of America
United States of America
Director of Finance
Large Hotel
10
Amazing system and user friendly
Housekeeping Supervisor from 500+ room Branded Hotel in Kuala Lumpur (Malaysia)
Verified
12 months ago
Very user friendly, easy to navigate on hotel operations, support technically is very adapt and easily resolved and adhered to
Malaysia
Malaysia
Housekeeping Supervisor
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
The Actabl suite gives hotel management companies the intelligence they need to take their operations to the next level. They set the new standard for hotel technology and give companies the data they need to make informed decisions.
Showing all answers to: "What does this product or service do well?"
The Actabl suite gives hotel management companies the intelligence they need to take their operations to the next level. They set the new standard for hotel technology and give companies the data they need to make informed decisions.
Each of these products deliver a high level of functionality in their market segment. Each of these software packages is robust in options, making them among the Hospitality Industry Best in Class Software options.
Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.
ALICE empowers the world’s best hotels to deliver remarkable guest experiences. ALICE Housekeeping has cutting-edge room assignment and inspection tools, allowing for housekeeping departments to operate smoothly and efficiently.
ALICE and Oracle Hospitality integrate exchanging real time information that can have a major impact on the guest experience.
We had been working with ALICE for many years and and their are very active in supporting initiatives such as Oracle Hospitality Innovation Week.
Question:
What differentiates this product or service from the competition?
Answer:
Their products make life easier for operations, budgeting, and monitoring performance. Every Actabl employee is very knowledgeable when it comes to the hospitality industry, and each one wants every client to succeed. Their whole team does an amazing job at events. They are very engaged, and work as a team to answer every question.
Showing all answers to: "What differentiates this product or service from the competition?"
Their products make life easier for operations, budgeting, and monitoring performance. Every Actabl employee is very knowledgeable when it comes to the hospitality industry, and each one wants every client to succeed. Their whole team does an amazing job at events. They are very engaged, and work as a team to answer every question.
What differentiates these products from the competition is the robust options that each software package contains. In addition to the options is the level of support provided for each product. From implementation all the way through Post Go Live support the staff at Actabl treats you professionally.
The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.
ALICE’s open API allows for many integrations across all verticals including PMS providers and accounting software, to name a few. ALICE's business intelligence tools also give hoteliers an inside look at their business from a human resources, efficiency, departmental and organizational standpoint.
The ALICE team is always responsive and laser focused, this allow to deliver better projects and faster ROI for our joint customer.
Solutions such as ALICE are critical and are at a very high demand by the market.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
There is so much Actabl can do for your company. Take a look at every product: ProfitSword, Alice, Transcendent, and Hotel Effectiveness, and don't be afraid to ask questions. Actabl walks you through the whole discovery process so you can be confident with every decision you make.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
There is so much Actabl can do for your company. Take a look at every product: ProfitSword, Alice, Transcendent, and Hotel Effectiveness, and don't be afraid to ask questions. Actabl walks you through the whole discovery process so you can be confident with every decision you make.
Based on my experience with each of these software packages, I would recommend for you to review each product thoroughly. Make sure the functionality meets your needs and companies goals. Make sure on integrations to other systems you may be using as well.
Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.
If you’re thinking about purchasing ALICE for your hotel, consider all of their different products and the ROI it could have for your hotel. From increased guest satisfaction to better online reviews, and happier employees who have the technology they need to do their jobs well, ALICE can help your hotel in many different ways.
ALICE is a great solution with a proven and well tested connection against the OPERA Oracle Hospitality solution suite. A solid player with a strong presence and a very innovate solutions and team.
Recommended by
Steven Phelps
Marketing Director
@
Acumen Information Systems
Kevin Shockley
Director of Business Development
@
Acumen Information Systems
Jennifer Bumgardner
Customer Success Manager
@
INTELITY
Kees Zorge
Founder / CEO
@
Omniboost BV
Fabricio Titiro
Principal Product Manager - Partnerships
@
Oracle Hospitality
Steven Phelps
Marketing Director
@
Acumen Information Systems
Kevin Shockley
Director of Business Development
@
Acumen Information Systems
Jennifer Bumgardner
Customer Success Manager
@
INTELITY
Kees Zorge
Founder / CEO
@
Omniboost BV
Fabricio Titiro
Principal Product Manager - Partnerships
@
Oracle Hospitality
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
David Berger
CEO
@
Volara
Pernilla Brodd
CMO
@
Zaplox
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Support
Verified Support
Actabl has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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