Ratings Snapshot

Certificate of Excellence

Read 234 reviews

#3 Popularity index

HT SCORE

96 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 56 in Guest Messaging Software

Ease of Use

4.6/5

ROI

4.6/5

Implementation

4.6/5

Customer Support

4.6/5

ALICE has opened its internal systems to

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ALICE Guest Messaging Overview

Send direct, automated, or hotel-wide broadcast messages to hotel guests, giving you multiple options for real-time, contactless communication.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

1/4

Integrates with

Reporting & Accounting Software
Mobile Key & Keyless Entry
Hotel Guest Apps

Browse integrations (14 verified)

What customers love about ALICE Guest Messaging

92% recommend

Front Desk Agent from Branded in West Hollywood (United States)

Alice makes reaching residents so much faster than simply emailing them. Everybody is in the loop without having to send multiple emails.

Concierge in New York (United States)

The aesthetic The text feature is pretty good as well That you are able to access is from all type of computers Advantage of it being able to be shared with all departments

Front Office Manager in Santa Rosa (United States)

• The customer support was FAST and provided by a staff of most-hospitable and professional aides. • The Concierge functionality provided for guest itineraries made me look like a rock star and was easy to “Tweak�...

Director of Rooms from Boutique in New Orleans (United States)

Love how easy it is to use! Love that it is POWERED by GOOGLE!, you can modify and set up your user however works best for you and the it all looks soo slick!

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

ALICE empowers the world’s best hotels to deliver remarkable guest experiences. ALICE Housekeeping has cutting-edge room assignment and inspection tools, allowing for housekeeping departments to operate smoothly and efficiently.

by Kees Zorge (Omniboost BV) on December 15, 2020

See more answers (4)

Showing all answers to: "What does this product or service do well?"

Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality

November 30, 2020, Fabricio has seen a demo of the

ALICE and Oracle Hospitality integrate exchanging real time information that can have a major impact on the guest experience. We had been working with ALICE for many years and and their are very active in supporting initiatives such as Oracle Hospitality Inno...

Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System

November 19, 2020, Sarah heard from clients about the

ALICE connects all hotel departments for streamlined internal communications, task management and guest service delivery. Despite impressive functionality, the ALICE interface is exceptionally easy to use. It's very efficient for managing guest messaging and t...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

Hotel staff we have worked with love using ALICE. ALICE has a user-friendly design, a strong customer support team, and a solid product that touches all departments of a hotel. Guest requests, simply spoken in the hotel room, are now seamlessly routed through...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

Hotel staff we have worked with love using ALICE. ALICE has a user-friendly design, a strong customer support team, and a solid product that touches all departments of a hotel. Guest requests, simply spoken in the hotel room, are now seamlessly routed through...

Question:

What differentiates this product or service from the competition?

Answer:

ALICE’s open API allows for many integrations across all verticals including PMS providers and accounting software, to name a few. ALICE's business intelligence tools also give hoteliers an inside look at their business from a human resources, efficiency, departmental and organizational standpoint...

by Kees Zorge (Omniboost BV) on December 15, 2020

See more answers (4)

Showing all answers to: "What differentiates this product or service from the competition?"

Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality

November 30, 2020, Fabricio has seen a demo of the

The ALICE team is always responsive and laser focused, this allow to deliver better projects and faster ROI for our joint customer. Solutions such as ALICE are critical and are at a very high demand by the market.

Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System

November 19, 2020, Sarah heard from clients about the

From what we've heard from customers, ALICE truly does what it promises--it makes operations more efficient and powers personalized guest experiences. We've heard great things about their customer support team too--they're enthusiastic, knowledgeable, proactiv...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

ALICE is easy to work with. ALICE is the leading hotel operations software that effectively connects all of the departments in a hotel. ALICE’s software is highly customizable and their in-person launches provide great starting points for their customers. A...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

ALICE is easy to work with. ALICE is the leading hotel operations software that effectively connects all of the departments in a hotel. ALICE’s software is highly customizable and their in-person launches provide great starting points for their customers. A...

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you’re thinking about purchasing ALICE for your hotel, consider all of their different products and the ROI it could have for your hotel. From increased guest satisfaction to better online reviews, and happier employees who have the technology they need to do their jobs well, ALICE can help ...

by Kees Zorge (Omniboost BV) on December 15, 2020

See more answers (4)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality

November 30, 2020, Fabricio has seen a demo of the

ALICE is a great solution with a proven and well tested connection against the OPERA Oracle Hospitality solution suite. A solid player with a strong presence and a very innovate solutions and team.

Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System

November 19, 2020, Sarah heard from clients about the

Working with their development team on our integration, we've experienced first-hand the high level of engagement, expertise and passion behind ALICE. With ALICE, any hotel has a partner that brings results. Ask around--you'll find many happy ALICE clients fro...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

Check it out. Schedule a demo with their team to ask all of your questions and see first-hand how easy the product is to use. An ALICE team member can walk you through all of their modules and tailor the demo to your property, so if you’re a small boutique ...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

Check it out. Schedule a demo with their team to ask all of your questions and see first-hand how easy the product is to use. An ALICE team member can walk you through all of their modules and tailor the demo to your property, so if you’re a small boutique ...

+ 2 recommend

Recommended by

Kees Zorge Founder / CEO @ Omniboost BV

Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality

Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System

David Berger CEO @ Volara

Are you a consultant or vendor that recommends ALICE? Leave a recommendation

Features

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Mobile Friendly
Team Chat
Photo Sharing
Chatbot
Whatsapp Integration
Desktop App (non-web based)
Automated Replies
Message Routing
Guest History
Secured Data Protection
SMS text messaging
Analytics dashboard
Open API
Mobile App
Facebook Messenger Integration
Automated Opt-In/Consent Collection
Messaging Guest Surveys

Want to go behind the scenes and see how ALICE Guest Messaging works?

Clients & references

It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service. We've used it for recommendations, confirming dinner reser...

Erin Webb Guest Services Lead at the The Wythe

ALICE not only helps us to personalize the text messages for guests, but also be able to use templates to answer questions that we're answering often but still be personalized. Another great aspect of...

Noah Lemaich Director of Brand Standards at the SIXTY Hotels