ALICE Guest Messaging

Ranked 3 (out of 64) in Guest Messaging Software

Guest Messaging Software

More Communication, Less Confusion

Ratings Snapshot

Certificate of Excellence
Read 339 reviews
93%
Recommend
HTR Score icon
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 64 in Guest Messaging Software

Ease of Use
4.7/5
ROI
4.6/5
Implementation
4.6/5
Customer Support
4.6/5
Verified Customer Support

ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Luxury Hotels 145 verified reviews
    93%
  • Resorts 97 verified reviews
    95%
  • Boutiques 78 verified reviews
    94%
  • Branded Hotels 46 verified reviews
    94%
  • City Center Hotels 22 verified reviews
    94%
  • Airport/Conference Hotels 17 verified reviews
    93%
  • Bed & Breakfast & Inns 17 verified reviews
    92%
  • RV Parks & Campgrounds 10 verified reviews
    93%
  • Extended Stay & Serviced Apartments 9 verified reviews
    90%
  • Vacation Rentals & Villas 9 verified reviews
    98%
  • Limited Service & Budget Hotels 5 verified reviews
    96%
  • Hostels 5 verified reviews
    96%
  • Casinos 4 verified reviews
    85%
  • Motels 2 verified reviews
    75%

ALICE Guest Messaging Overview

ALICE Guest Messaging Overview

Send direct, automated, or hotel-wide broadcast messages to hotel guests, giving you multiple options for real-time, contactless communication.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

Integrates with

  • Hotel Management Software
  • Property Management Systems
  • Staff Collaboration Tools
Browse integrations (22 verified)

What customers love about ALICE Guest Messaging

Like 93% recommend

Front Desk Agent in West Hollywood (United States)

Alice makes reaching residents so much faster than simply emailing them. Everybody is in the loop without having to send multiple emails.

Concierge in New York (United States)

The aesthetic The text feature is pretty good as well That you are able to access is from all type of computers Advantage of it being able to be shared with all departments

Front Office Manager in Santa Rosa (United States)

• The customer support was FAST and provided by a staff of most-hospitable and professional aides. • The Concierge functionality provided for guest itineraries made me look like a rock star and was easy to “Tweak...

Director of Rooms in New Orleans (United States)

Love how easy it is to use! Love that it is POWERED by GOOGLE!, you can modify and set up your user however works best for you and the it all looks soo slick!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Want to go behind the scenes and see how ALICE Guest Messaging works?

Clients & references

References & testimonials

Testimonial avatar
It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service. We've used it for recommendations, confirming dinner reser...
Erin Webb Guest Services Lead at the Wythe Hotel
Testimonial avatar
ALICE not only helps us to personalize the text messages for guests, but also be able to use templates to answer questions that we're answering often but still be personalized. Another great aspect of...
Noah Lemaich Director of Brand Standards at the SIXTY Beverly Hills

Featured partners

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Awards & Certifications

techAwards empty image

ALICE doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
VERIFIED MARKETS
  • United States of America
  • Mexico
  • Sweden
  • Canada
  • United Kingdom
  • Norway
  • Aruba
  • United Arab Emirates

339 Verified ALICE Reviews

Likelihood to Recommend
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January 11, 2023

ALICE Guest Messaging Review: Great service

General manager from Resorts in Hopkins (Belize)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- fast and efficient as you request they assist - reliable and dependable to get your work be easier in every day task.

What do you dislike or think could be improved?

I have nothing to say about improvements, continuing doing the great job , especially during this covid service n reliableness is a key.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Dec 15, 2021 Halley S. from ALICE replied:
 We are thrilled to hear how ALICE keeps your team in control. Thanks for your review and feedback! 

December 31, 2022

ALICE Guest Messaging Review: Amazing

Hotel Manager from Other in New Orleans (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I love the fact that this system is so user friendly. I was so reluctant learning a new system, but you guys have made it so easy. Julius is "amazing".

What do you dislike or think could be improved?

-I would like to see more webinars to and refresher courses on the Alice platform. -Webinars on new features when they are implemented

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
arrow review On Oct 25, 2021 Halley S. from ALICE replied:
 We love that the ALICE platform helps your team deliver exceptional guest service - easily & qui... 

December 15, 2022

ALICE Guest Messaging Review: Alice is awesome.

Front Office Manager from Branded Hotels in Annapolis (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I love the functionality and multi purpose aspects of the product. I am so very happy that my company chose this software.

What do you dislike or think could be improved?

We have some employees like housekeeping that use the mobile versions of the app. If I place a ticket it mainly doesn’t update for them and that is a major disadvantage.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 15, 2022 Lorenzo P. from ALICE replied:
 This is awesome to hear! Thanks for using ALICE to go digital with your operations. We appreciate yo... 

December 15, 2022

ALICE Guest Messaging Review: It goes

Concierge from Luxury Hotels in Jeddah (Saudi Arabia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

1-I liked the menu that we can add the activities the guest want2-confirmation letters for guests ( Airport pick up and drop off 3- Menus with alerts are also perfect.

What do you dislike or think could be improved?

Yes, we can improve it, for example by activating the chat service for effective communication with the concierge department.Thank you kaily for everything.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 15, 2022 Lorenzo P. from ALICE replied:
 We are thrilled to hear how ALICE keeps your team in control and connected in real time. Thanks for ... 

December 15, 2022

ALICE Guest Messaging Review: Good Enough

Director of Operations from Other in Nassau (Bahamas)

Recommend 5/10
Full blue star
Full blue star
Half blue star
Empty blue star
Empty blue star

What do you like most?

*intinerary building (though needs work); work order ticketing (for inter-departmental communicating); reports (good summations of overall and individual work and usage

What do you dislike or think could be improved?

It's not easy to move above; everything has to be accessed from the main point. Lacks easy access buttons; also concerning itineraries, cancelled items still appear; unable to send meails directly from th...

Customer Support
4
Ease of Use
3
Value for money
3
Implementation
2

December 14, 2022

ALICE Guest Messaging Review: Very clear

Concierge from Luxury Hotels in (Turkey)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

ıts really easy to follow up with this app. I like it very much and will recommend to all hotels.

What do you dislike or think could be improved?

nothing.ıts really easy to follow up with this app. I like it very much and will recommend to all hotels.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 15, 2022 Lorenzo P. from ALICE replied:
 Wow! We love that the ALICE platform helps your team deliver exceptional guest service - easily &amp... 

Pricing

Monthly subscription (/room/month)

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Popular ALICE Guest Messaging Integrations

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