ALICE Guest Messaging by Actabl
4.6 (374 REVIEWS)
HT Score
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Shane, Erin, Scott + 32 more experts recommend Actabl
Read RecommendationsALICE Guest Messaging by Actabl
Ranked 4 (out of 69) in Guest Messaging Software
2024 Finalist
HotelTechAwards
Hoteliers voted Actabl as the #3 Guest Messaging Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldMore Communication, Less Confusion
93% recommended by 1300 hotels
Rosewood, Montage, Posadas & 1297 others
What is Actabl?
Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
ALICE Guest Messaging by Actabl is a powerful guest communication platform designed to enhance the way hotels interact with their guests. It enables hoteliers to send direct, automated, or hotel-wide broadcast messages via SMS, facilitating real-time, contactless communication. This streamlines guest interactions, allowing for prompt issue resolution and improving overall guest satisfaction. The platform seamlessly integrates with property management systems and other operational systems, supporting efficient resource management and reducing administrative overhead. By centralizing communication and task management, ALICE Guest Messaging improves inter-department collaboration, ultimately boosting productivity and operational efficiency. This makes it a valuable tool for any hotel looking to elevate their guest service experience.
Capabilities
Communicate with guests efficiently and at scale
Communicate with guests efficiently and at scale
Send direct, automated, or hotel-wide broadcast messages to guests, giving you multiple options for real-time, contactless communication.
Deliver Personalized Service
Deliver Personalized Service
Communicate directly with your guests to answer their questions, confirm reservations, discover delivery preferences, order room service, and send links or PDFs with property information.
Improve Staff Efficiency
Improve Staff Efficiency
Send broadcast messages to all hotel guests at once, or target specific groups.
Increase Revenue
Increase Revenue
Make it simple for your guests to request add-on services or order room service.
Message Templates
Message Templates
Save time with dynamic templates to ensure consistent replies and cut down on some of the busy work.
Automated Text Messages
Automated Text Messages
Send messages based on predetermined criteria like pre-arrival dates and check-in times.
Conversation History
Conversation History
With a record of each conversation, the details won’t be forgotten.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Service Delivery
Staff Collaboration Tools
Help staff work together as one cohesive team instead of in siloed departments. Ensure all service requests are met consistently and on time, without radios, paper, pens, or physical contact.
Guest Services
Concierge Software
Equip your front desk agents and concierge to exceed guest expectations at scale. Achieve guest satisfaction with fast, personalized guest service.
Actabl Reviews Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, ALICE Guest Messaging by Actabl is the #8 most trending product in the Guest Messaging Software category (out of 69) and the #356 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreActabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Actabl as the #3 Guest Messaging Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Actabl Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Actabl Case Studies
References
"Offering guests the ability to text and use the app to place requests makes a lot of sense. We’re on our phones all the time anyway. It’s a lot easier than calling the front desk and potentially being placed on hold, and you can also place requests off-site."
Michael Hillier
General Manager @
The Renwick
"Our guests love texting us. A lot of modern day travelers expect more tech-savvy ways to communicate versus the standard picking up the phone or speaking face-to-face. Everybody has very busy lives but with ALICE Guest Messaging, it’s been quicker and more seamless to communicate with guests in terms of sending real-time information and even responding to requests."
Abraham Rodriguez
Director, Front Office @
Smyth Tribeca
"It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service. We've used it for recommendations, confirming dinner reservations, coordinating plans, etc. It speeds up the communication time quite a bit, as guests are unlikely to answer a call from an unknown number, but will text us back almost immediately."
Erin Webb
Guest Services Lead @
Wythe Hotel
"The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief engineer to track the quality of maintenance work even when he is busy assisting with other major projects that we have at the hotel.<br /><br />"
Abraham Rodriguez
Front Office Manager @
Smyth Tribeca
"Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need to be attended to. It’s an amazing tool.<br /><br />"
John Agosto
General Manager @
Featured Customers
Popularity by Segment
Size
95 | X-Small (1-9 room)
41 | Small (10-24 room)
182 | Medium (25-74 room)
690 | Large (75-199 room)
726 | X-Large (200+ room)
Country
1407 | United States of America
83 | Mexico
37 | Canada
22 | United Kingdom
20 | Sweden
15 | Norway
15 | United Arab Emirates
11 | India
8 | South Africa
6 | Japan
6 | Saudi Arabia
6 | Bahamas
5 | Italy
5 | Cyprus
5 | Singapore
5 | Ireland
5 | Spain
4 | China
4 | Thailand
4 | Vietnam
3 | Malaysia
3 | Australia
2 | Egypt
2 | Turkey
2 | Bahrain
2 | Brazil
2 | Qatar
2 | Cayman Islands
2 | Oman
2 | Puerto Rico
2 | Pakistan
2 | Austria
1 | Hong Kong
1 | Portugal
1 | France
1 | Denmark
1 | Czech Republic
1 | Switzerland
1 | Belgium
1 | Finland
1 | Colombia
1 | Hungary
1 | Kuwait
1 | Fiji
1 | Indonesia
1 | Cambodia
1 | Jordan
1 | Peru
1 | Turks and Caicos Islands
1 | Bangladesh
1 | Belize
1 | Morocco
Type
883 | Branded Hotels
721 | Luxury Hotels
643 | Resorts
568 | Boutiques
555 | Bed & Breakfast & Inns
388 | City Center Hotels
379 | Airport/Conference Hotels
319 | Limited Service & Budget Hotels
175 | Extended Stay & Serviced Apartments
73 | Casinos
54 | Hostels
45 | Vacation Rentals & Villas
41 | RV Parks & Campgrounds
37 | Motels
Region
1527 | North America
87 | Europe
43 | Asia Pacific
33 | Middle East
12 | Central America
9 | Africa
4 | Oceania
4 | South America
Category
593 | Concierge Software
414 | Business Intelligence
374 | Guest Messaging Software
342 | Scheduling & Labor Management
320 | Staff Collaboration Tools
312 | Housekeeping Software
162 | Hotel Maintenance Software
96 | Employee Engagement Software
22 | Staffing & Recruiting Networks
More Products by Actabl
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like ALICE for its comprehensive guest communication and task management features, which streamline inter-department collaboration and improve guest satisfaction. Users appreciate the capability to send SMS to guests, facilitating real-time interaction and prompt issue resolution, which enhance customer experience. Its seamless integration with PMS and operational systems supports efficient resource management, reducing administrative overhead and improving productivity. Criticisms include occasional delays in notification systems and integration issues with third-party software.
AI-generated from the text of customer reviews
Looking for specific info?
10
Fantastic way to reach out to our guest
group rooms coordinator from 200 to 499 room Bed & Breakfast & Inn in Fernandina Beach (United States of America)
Verified
9 months ago
The best way to keep in contact with out guest and to ensure satisfaction. Staying engaged is the way to be when you a large property.
United States of America
United States of America
group rooms coordinator
X-Large Hotel
10
Conci
concierge from 200 to 499 room Luxury Hotel in Vail (United States of America)
Verified
9 months ago
It is the best calendar system out there for keeping track of guests by far. If it’s inputted it’s never lost. Great for keeping track of notes so other team members know what’s happening with guest
United States of America
United States of America
concierge
X-Large Hotel
7
Overall good.
Reservation Lead from 200 to 499 room Hostel in Nisswa (United States of America)
Verified
9 months ago
Easy to place work orders. I like that I can find guests quickly within the system. That's all for now.
United States of America
United States of America
Reservation Lead
X-Large Hotel
8
I'd like to book a party of 50 for Thanksgiving
Food and Beverage Supervisor from 50-74 room Bed & Breakfast & Inn in Malibu (United States of America)
Verified
9 months ago
Instant messaging, direct guest interaction and accessibility, real time #sms / #text responses, It creates an "open door" for guests. A+ software!
Accessibility is crucial for guests to effectively communicate with proprietors in various settings, such as hotels, restaurants, or other accommodations. Here are some key reasons highlighting...
United States of America
United States of America
Food and Beverage Supervisor
Medium Hotel
10
Guest Messaging software is a great tool for the property as well as the guest. Communication is the key to our success
Executive Housekeeper from 100 to 199 room Boutique in Daytona Beach Shores (United States of America)
Verified
9 months ago
Communication is key: When we all stay infromed to communicate with the guest it will make all the differance, while making their stay with us a memorable expereince
United States of America
United States of America
Executive Housekeeper
Large Hotel
10
This system presents a polished and professional look for my guests and that is always helpful.
Front desk agent from 500+ room Bed & Breakfast & Inn in Chicago (United States of America)
Verified
9 months ago
I like the ease of use and professional layout of the reservation pages for the Guests. I appreciate the listings (of vendors) as well as the details for the guests (and by details I'm referring to navigation)
United States of America
United States of America
Front desk agent
X-Large Hotel
10
Hotel messaging software
Maintenance manager from 200 to 499 room Boutique in Anaheim (United States of America)
Verified
9 months ago
I like that is pretty self explanatory and easy to use and the look and feel of the software and all the different tabs.
United States of America
United States of America
Maintenance manager
X-Large Hotel
10
Streamlining Front Desk operations!
Front Desk Manager from 75-99 room Bed & Breakfast & Inn in Elon (United States of America)
Verified
9 months ago
*Being able to message guests, especially our international ones, regarding their rooms.*The efficiency it lends to our maintenance team! we can all keep track of the status of orders and repairs.*being able to announce daily events in the notes section, everyone stays on top of our schedule!
United States of America
United States of America
Front Desk Manager
Large Hotel
10
It is a detailed platform that allow us hoteliers to maintain ourselves organized.
Concierge from 100 to 199 room Airport/Conference Hotel in Herreras (Caribbean)
Verified
9 months ago
I like that we can appear to be in constant communication. We are able to keep track of any pending request efficiently. It makes every task easier since it already has all questions that need to be asked. Text messages are convenient for our guests to be in contact with us. At our property, we created a guide on how to use Actabl within ou...
Caribbean
Caribbean
Concierge
Large Hotel
10
Audit, accounting and payroll
Audit and accounting supervisor from 100 to 199 room Branded Hotel in Santa Ana (United States of America)
Verified
9 months ago
Everything is more than amazing.. I am enjoying using the new software.. It is saving so much time and effort. amazing team and service that always answer all of our question. very knowledgeable and experienced in all departments
United States of America
United States of America
Audit and accounting supervisor
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Along with providing a well-acclaimed platform for operational forecasting and business intelligence, Actabl has been jointly committed with other best in class solutions, like M3, to minimize gaps - providing hoteliers with solutions that really work well together.
Showing all answers to: "What does this product or service do well?"
Along with providing a well-acclaimed platform for operational forecasting and business intelligence, Actabl has been jointly committed with other best in class solutions, like M3, to minimize gaps - providing hoteliers with solutions that really work well together.
The ProfitSword business intelligence (BI) platform offers an advanced number of integrations and consolidation of extensive, discreet data from disparate upstream systems. The consolidated and detailed data enables rich reporting to support advanced decision making at portfolio and drill-down levels.
ProfitSword brings all of the information from all hotel properties regardless of type and makes it meaningful, while at the same time being timely. The information is a combination of financial and operational to give decision makers the full view that they need.
The Profitsword application provides the best hospitality BI and financial planning solution on the market today. They are able to integrate with over 250 applications to aggregate data for the user.
Each of these products deliver a high level of functionality in their market segment. Each of these software packages is robust in options, making them among the Hospitality Industry Best in Class Software options.
Question:
What differentiates this product or service from the competition?
Answer:
ProfitSword has been dedicated to meeting hoteliers where they are. Driving functionality and service in the direction that meets the changing needs of the customer rapidly. Putting customers first, Actabl has even joined forces with other competitors in order to provide today's hoteliers with the tools they need.
Showing all answers to: "What differentiates this product or service from the competition?"
ProfitSword has been dedicated to meeting hoteliers where they are. Driving functionality and service in the direction that meets the changing needs of the customer rapidly. Putting customers first, Actabl has even joined forces with other competitors in order to provide today's hoteliers with the tools they need.
Beyond the in-platform capabilities, ProfitSword's data structures enable unparalleled downstream integrations to fully automate complex operational and compliance activities, allowing hoteliers and hotel management companies to reduce costs and mitigate risk, while scaling their business.
There are more than a few, but there are 3 keys ones. First, ProfitSword has feeds from every possible different PMS systems. That along with the level of service that comes from the ProfitSword team to make sure that the feeds are working is huge. Second, the lengths that the ProfitSword team will go to make sure that the information is customized to fit each organization. This often means changes to existing reports and creation of new reports and feeds. Lastly, the way the system is built allows for timely information. Without ProfitSword is would take days or often weeks to compile information that ProfitSword refreshes throughout the day.
The budgeting and planning functionality along with the pacing tools offer true ability for hoteliers and managers to maximize revenue and clearly understand the results. The team at Actabl standing behind the product have been incredible to work with over the past 10+ years providing outstanding levels of support for both their customers and partners.
What differentiates these products from the competition is the robust options that each software package contains. In addition to the options is the level of support provided for each product. From implementation all the way through Post Go Live support the staff at Actabl treats you professionally.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
My advice to a hotelier considering this product or service would be to expect a high level of service and to be intentional about your end goals. These solutions can be powerful and Actabl has the right guidance to deliver results.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
My advice to a hotelier considering this product or service would be to expect a high level of service and to be intentional about your end goals. These solutions can be powerful and Actabl has the right guidance to deliver results.
When ready to enable Revenue and Operations teams work smarter and not harder, leave spreadsheets, manual data manipulation, and disconnected solutions behind. Like other leading Hotel Management Companies, leverage ProfitSword to gain actionable insights, and alleviate risk and manual points of failure by automating operations and compliance.
Take the time to review how your track your financial information in advance. How you structure your chart of accounts in your finance system, which cost centers you define and the level of detail that you budget and code transactions will be an important part of what feeds into ProfitSword. Having the right chart of accounts in place will maximize what ProfitSword can tell you about your business. Doing that right takes time to plan and execute, but will make an enormous difference.
Profitsword is a must have application for anyone looking to work with and/or manage a portfolio of hotels especially when there are a number of disparate systems in use. Having all of this data and information in a single application will truly put time back into your day.
Based on my experience with each of these software packages, I would recommend for you to review each product thoroughly. Make sure the functionality meets your needs and companies goals. Make sure on integrations to other systems you may be using as well.