ALICE Guest Messaging

Ranked 3 (out of 56) in Guest Messaging Software

Guest Messaging Software

More Communication, Less Confusion

Ratings Snapshot

Certificate of Excellence
Read 234 reviews
92%
Recommend
HTR Score icon
HT SCORE
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 56 in Guest Messaging Software

Ease of Use
4.6/5
ROI
4.6/5
Implementation
4.6/5
Customer Support
4.6/5
Verified Customer Support

ALICE has opened its internal systems to

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Most popular for
  • Resort 66 verified reviews
    93%
  • Boutique 63 verified reviews
    92%
  • Branded 32 verified reviews
    92%
  • Extended Stay 15 verified reviews
    88%
  • City Center 8 verified reviews
    96%
  • Hostel 7 verified reviews
    91%
  • Casino 5 verified reviews
    92%
  • Airport/ conference 2 verified reviews
    100%
  • Bed & Breakfast 1 verified reviews
    100%
  • Motel 1 verified reviews
    100%
  • Serviced Apartment 1 verified reviews
    90%

ALICE Guest Messaging Overview

ALICE Guest Messaging Overview

Send direct, automated, or hotel-wide broadcast messages to hotel guests, giving you multiple options for real-time, contactless communication.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

Integrates with

  • Reporting & Accounting Software
  • Mobile Key & Keyless Entry
  • Hotel Guest Apps
Browse integrations (14 verified)

What customers love about ALICE Guest Messaging

Like 92% recommend

Front Desk Agent from Branded in West Hollywood (United States)

Alice makes reaching residents so much faster than simply emailing them. Everybody is in the loop without having to send multiple emails.

Concierge in New York (United States)

The aesthetic The text feature is pretty good as well That you are able to access is from all type of computers Advantage of it being able to be shared with all departments

Front Office Manager in Santa Rosa (United States)

• The customer support was FAST and provided by a staff of most-hospitable and professional aides. • The Concierge functionality provided for guest itineraries made me look like a rock star and was easy to “Tweak...

Director of Rooms from Boutique in New Orleans (United States)

Love how easy it is to use! Love that it is POWERED by GOOGLE!, you can modify and set up your user however works best for you and the it all looks soo slick!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

ALICE empowers the world’s best hotels to deliver remarkable guest experiences. ALICE Housekeeping has cutting-edge room assignment and inspection tools, allowing for housekeeping departments to operate smoothly and efficiently.

by Kees Zorge (Omniboost BV) on December 15, 2020

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

ALICE’s open API allows for many integrations across all verticals including PMS providers and accounting software, to name a few. ALICE's business intelligence tools also give hoteliers an inside look at their business from a human resources, efficiency, departmental and organizational standpoint...

by Kees Zorge (Omniboost BV) on December 15, 2020

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you’re thinking about purchasing ALICE for your hotel, consider all of their different products and the ROI it could have for your hotel. From increased guest satisfaction to better online reviews, and happier employees who have the technology they need to do their jobs well, ALICE can help ...

by Kees Zorge (Omniboost BV) on December 15, 2020

See more answers (4)
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+ 2 recommend
Recommended by

Features

  • Mobile Friendly
  • Team Chat
  • Photo Sharing
  • Chatbot
  • Whatsapp Integration
  • Desktop App (non-web based)
  • Automated Replies
  • Message Routing
  • Guest History
  • Secured Data Protection
  • SMS text messaging
  • Analytics dashboard
  • Open API
  • Mobile App
  • Facebook Messenger Integration
  • Automated Opt-In/Consent Collection
  • Messaging Guest Surveys

Want to go behind the scenes and see how ALICE Guest Messaging works?

Clients & references

References & testimonials

Testimonial avatar
It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service. We've used it for recommendations, confirming dinner reser...
Erin Webb Guest Services Lead at the The Wythe
Testimonial avatar
ALICE not only helps us to personalize the text messages for guests, but also be able to use templates to answer questions that we're answering often but still be personalized. Another great aspect of...
Noah Lemaich Director of Brand Standards at the SIXTY Hotels

Featured partners

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Awards & Certifications

techAwards empty image

ALICE doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Asia Pacific
  • Middle East
  • Africa
  • North America
  • Europe
VERIFIED MARKETS
  • United States
  • Canada
  • Mexico
  • Sweden
  • Norway
  • United Kingdom
  • Cyprus
  • United Arab Emirates

234 Verified ALICE Reviews

Likelihood to Recommend
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October 26, 2021

ALICE Guest Messaging Review: Very useful software and there are always friendly and helpful staff.

Concierge from Resort in 京都市 (Japan)

Recommend 10/10
Full blue star
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What do you like most?

Friendly staff. All of them are very friendly and helpful. They always make it user-friendly and it helps us and our guests a lot.

What do you dislike or think could be improved?

It would be appreciated If text message can be used like go concierge in the past. We used it a lot.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 26, 2021

ALICE Guest Messaging Review: Great Tool for Guests and Co-Workers

VIP Representative from Casino in Las Vegas (United States)

Recommend 9/10
Full blue star
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What do you like most?

A great tool when wanting to communicate with other team members and guests. Information and communication is essential to give great customer service.

What do you dislike or think could be improved?

For our purposes it works great. We only use it when guests are waiting on their rooms to be clean.All team members can refer to it and check on the room status and then follow up with the guests by eithe...

Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
n/a

October 24, 2021

ALICE Guest Messaging Review: Great So Far

Front Desk Manager from Resort in Brainerd (United States)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

We are just getting ready to kick off using this program, and so far everything has been great and timely. There was a lot of back and forth before signing the contract, but we all are definitely Looking...

What do you dislike or think could be improved?

A little more planning ahead, when planning for kick off training we were just given a date without any schedule until the week before then we were told, this is the day, when key staff were not here thos...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5
arrow review On Oct 25, 2021 Halley S. from ALICE replied:
 Thanks for your kind words and suggestions! We will bring them back to our team. And congrats on kic... 

October 24, 2021

ALICE Guest Messaging Review: Very helpful

Front Office Supervisor from Other in Tysons (United States)

Recommend 10/10
Full blue star
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What do you like most?

-the communication makes more easy to handle -friendly user, easy to manage and gives you more option especially lost and found option.

What do you dislike or think could be improved?

I would say it needs more improvements when it comes to delivering the messages or the request, the app should have a smart notification like different ringtone or sound base on priority of the request..

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Oct 25, 2021 Halley S. from ALICE replied:
 Thanks for sharing your team's ALICE experience! We are thrilled to hear about the time savings and ... 

October 24, 2021

ALICE Guest Messaging Review: ALICE is response and extremely handy

Front Desk Team Member from Branded in New York (United States)

Recommend 10/10
Full blue star
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What do you like most?

ALICE allows smooth communcation among all departments. It effortlessly translates messages among departments with no confusion at all. I like this app a lot

What do you dislike or think could be improved?

ALICE allows smooth communcation among all departments. It effortlessly translates messages among departments with no confusion at all. I like this app a lot

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Oct 25, 2021 Halley S. from ALICE replied:
 We are thrilled to hear how ALICE keeps your team in control. Thanks for your review! 

October 24, 2021

ALICE Guest Messaging Review: Very efficient software.

front desk from Resort in Galveston (United States)

Recommend 10/10
Full blue star
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What do you like most?

I like the ability to multi-task and take care of requests and provide solutions rapidly for a better hotel experience.

What do you dislike or think could be improved?

The software could be improved by providing added features to carry out requests and issues faster such as quick keys.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4
arrow review On Oct 25, 2021 Halley S. from ALICE replied:
 Thanks for your review of ALICE! We love that our platform helps your team multi-task and provide sp... 

Pricing

Monthly subscription (/room/month)

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Popular ALICE Guest Messaging Integrations

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