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ALICE Guest Messaging

Ranked 4th (out of 55) in Guest Messaging Software

Guest Messaging Software

95
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn more

Ratings Snapshot

Certificate of Excellence
Read 172 reviews
91%
Recommend
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #4 out of 55 in Guest Messaging Software

Ease of Use
4.6/5
ROI
4.5/5
Implementation
4.5/5
Customer support
4.5/5
Verified Customer Support

ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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ALICE Guest Messaging Overview

Integrates with

  • Guest Messaging Software
  • Hotel Management System
  • Property Management Systems
  • Staff Collaboration Tools
  • Digital Amenities
  • Mobile Key & Keyless Entry
  • Reporting & Accounting Software
  • Hotel Guest Apps
Browse integrations (14 verified)

What customers love about ALICE Guest Messaging

91% recommend

Front Desk Agent from Branded in West Hollywood (United States)

Concierge in New York (United States)

Front Office Manager in Santa Rosa (United States)

Director of Rooms from Boutique in New Orleans (United States)

General Manager from Boutique in Santa Barbara (United States)

General Manager from Boutique

Concierge from Resort

Assistant General Manager

Director Of Front Office Operations from Boutique

Concierge from Boutique

General Manager from Boutique

General Manager from Boutique

Director of Engineering from Other

Director of Front Office from Other

General Manager from Boutique

Front Office Manager from Boutique

General Manager from Resort

Rooms Division Manager from Other

Director of Operations from Boutique

Head Concierge from Boutique

Portfolio Operations Director from Extended Stay

Chef Concierge from City Center

Director of Front Office from City Center

Concierge from Boutique

Corp. Rooms Director from Boutique

Guest Services from Other

IT Service Manager from Branded

Front Desk Guest Rep from Boutique

Restaurant Manager from Motel

General Manager from Resort

Guest Service Manager from Motel

Concierge from Boutique

Regional Director - Room Operations from Resort

Overnight Agent from Boutique

Digital Guest Experience Manager from Branded

Chef Concierge from Resort

Director of Retail & Spa from Other

Sales Coordinator from Boutique

Loss Prevention from City Center

Quality Specialist from Resort

Deploy Coordinator from Branded

Operations Manager from Other

Senior Housekeeping Manager from Boutique

Hotel Operations Manager from Resort

VP of Technology from Branded

Concierge from Casino

Director Of Housekeeping from Branded

Front Desk Agent from Branded

Director from City Center in

Director of People & Culture from Boutique

Assistant Director of Housekeeping from Branded

Rooms Division Manager from Boutique

Sales Coordinator from Casino

Director of Rooms from Boutique

Director of Hospitality Information Technology from Resort

Customer Care from Other

Concierge from Branded

Chef Concierge from Branded

Concierge from Branded

AGM

Chief Concierge from Branded

Assistant General Manager from Boutique

Housekeeping Supervisor from Other

Front Office Manager from Boutique

Director of Facilities from Boutique

Assistant Front Office Manager from City Center

GM from Boutique

Housekeeping Manager from Resort

Front Desk Supervisor from Hostel

Front Office Manager from Resort

Guest Services Supervisor from Resort

Manager from Other

Chief Concierge from Resort

Housekeeping Manager from Boutique

Concierge from Other

Conference Services Manager from Resort

Hotel Performance Support Mgr from Other

Guest service representative from Boutique

Front Desk/Rooms Controller from Resort

Guest Service Supervisor from Boutique

Spa Director from Boutique

Front Desk Agent from Boutique

Guest Service Supervisor from Branded

Assistant Front Office Manager from City Center

Front Desk Supervisor from Branded

Guest Services Manager from Branded

Chief Engineer from Branded

Lead Manager-in-Training from Resort

Sales Coordinator from Extended Stay

Front Desk Agent from Other

Front Office Manager from Resort

Group Rooms Coordinator from Resort

Concoerge from Resort

Front Office Supervisor from Resort

Assistant General Manager from Resort

General Manager from Boutique

Asst General Manager from Extended Stay

Front Desk from City Center

Guest Service Associate from Extended Stay

Front Desk Agent from Hostel

Front Desk Agent from Boutique

Concierge from Resort

Front Desk Lead from Resort

Front Desk Agent from Resort

Front Desk Manager from Other

Sales Coordinator from Extended Stay

front desk from Other in

Night Audit from Boutique

Front Desk Agent from Resort

Director of Facility from Other

Accounting from Boutique

Chief Concierge from Resort

Room Attendant from Boutique

General Manager from Motel

Concierge / Experience Planner from Resort

Front Office Supervisor from Resort

Front Desk/Concierge from Resort

Butler from Resort

Supervisor from Boutique

Front Office from Resort

Front Office Manager from Boutique

Guest Services Associate from Extended Stay

Resident Service Agent from Extended Stay

Reservations from Boutique

Reservations Manager from Boutique

Assisstant Front Office Manager from Resort

Concierge from Other

Night audit from Branded

Director of Housekeeping from Boutique

Reservations & Communications Supervisor from Boutique

Assistant General Manager from Other

Front Desk Agent from Resort

Hotel Manager from Boutique

Front Office Supervisor from Branded

Front Office Manager from Extended Stay

Director of Property Operations from Boutique

Owner Services Manager from Other in

Concierge from Other

Frontdesk Clerk from Boutique

Front Desk from Boutique

Front Desk Agent from Boutique

EQ Ambassador from Casino

Director of Front Office from Extended Stay

Front desk from Resort

Guest Experience Manager from City Center

Concierge from City Center

Director of Front Office from Branded

Front Desk Supervisor from Branded

Front Desk Supervisor from Boutique

Hotel Manager from Branded

Director of Sales and Operations from Boutique

Front Desk Agent from Extended Stay

Operations Supervisor from Extended Stay

Front Desk Manager from Serviced Apartment in

Member Services Manager from Other

DOM from Hostel

Maintenance Manager from Resort

Guest Service Representative from Branded

Guest Service Relations from Casino

Night Auditor from Resort

front desk from Other in

Club Concierge from Other

Concierge from Boutique

Assistant General Manager from Boutique

Front Desk Agent from Resort

Director of Operations from Boutique

Director of Rooms from Boutique

Front Office Agent from Resort

Hotel Operations Manager from Resort

Assistant Front Office Manager from Boutique

General Manager from Boutique

Chief Engineer from Boutique

Read reviews

Features

  • Mobile Friendly
  • Team Chat
  • Photo Sharing
  • Chatbot
  • Whatsapp Integration
  • Desktop App (non-web based)
  • Automated Replies
  • Message Routing
  • Guest History
  • Secured Data Protection
  • SMS text messaging
  • Analytics dashboard
  • Open API
  • Mobile App
  • Facebook Messenger Integration
  • Automated Opt-In/Consent Collection
  • Messaging Guest Surveys

Want to go behind the scenes and see how ALICE Guest Messaging works?

Clients & references

References & testimonials

Erin Webb Guest Services Lead at the The Wythe
Noah Lemaich Director of Brand Standards at the SIXTY Hotels
Abraham Rodriguez Director, Front Office Front Office Director at the Smyth, A Thompson Hotel
Michael Hillier General Manager at the The Renwick

Featured partners

Awards & Certifications

ALICE doesn’t have any awards or certifications

Want to connect with a hotelier like you to get the inside scoop?

Active Markets

Pricing

Monthly subscription (/room/month)

Recent News & Content

Resources & reports

Post COVID-19 Hotel Operations: How Technology Helps Deliver Contactless Hospitality With a Lean Staff

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