ALICE Guest Messaging by Actabl
4.6 (366 REVIEWS)
HT Score
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Robert, Jennifer, Blake + 26 more experts recommend Actabl
Read RecommendationsALICE Guest Messaging by Actabl
Ranked 3 (out of 65) in Guest Messaging Software
2023 Finalist
HotelTechAwards
Hoteliers voted Actabl as the #3 Guest Messaging Software provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldMore Communication, Less Confusion
93% recommended by 1249 hotels
Rosewood, Montage, Posadas & 1246 others
More than 50% of Actabl’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, ALICE Guest Messaging by Actabl is the #5 most trending product in the Guest Messaging Software category (out of 65) and the #168 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreActabl’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Actabl as the #3 Guest Messaging Software provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About ALICE Guest Messaging by Actabl
Founded in 2022 | Headquarters in San Francisco (United States) | 500 employees
Send direct, automated, or hotel-wide broadcast messages to hotel guests, giving you multiple options for real-time, contactless communication.
Capabilities
Communicate with guests efficiently and at scale
Communicate with guests efficiently and at scale
Send direct, automated, or hotel-wide broadcast messages to guests, giving you multiple options for real-time, contactless communication.
Deliver Personalized Service
Deliver Personalized Service
Communicate directly with your guests to answer their questions, confirm reservations, discover delivery preferences, order room service, and send links or PDFs with property information.
Improve Staff Efficiency
Improve Staff Efficiency
Send broadcast messages to all hotel guests at once, or target specific groups.
Increase Revenue
Increase Revenue
Make it simple for your guests to request add-on services or order room service.
Message Templates
Message Templates
Save time with dynamic templates to ensure consistent replies and cut down on some of the busy work.
Automated Text Messages
Automated Text Messages
Send messages based on predetermined criteria like pre-arrival dates and check-in times.
Conversation History
Conversation History
With a record of each conversation, the details won’t be forgotten.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Service Delivery
Staff Collaboration Tools
Help staff work together as one cohesive team instead of in siloed departments. Ensure all service requests are met consistently and on time, without radios, paper, pens, or physical contact.
Guest Services
Concierge Software
Equip your front desk agents and concierge to exceed guest expectations at scale. Achieve guest satisfaction with fast, personalized guest service.
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Offering guests the ability to text and use the app to place requests makes a lot of sense. We’re on our phones all the time anyway. It’s a lot easier than calling the front desk and potentially being placed on hold, and you can also place requests off-site."
Michael Hillier
General Manager @
The Renwick
"Our guests love texting us. A lot of modern day travelers expect more tech-savvy ways to communicate versus the standard picking up the phone or speaking face-to-face. Everybody has very busy lives but with ALICE Guest Messaging, it’s been quicker and more seamless to communicate with guests in terms of sending real-time information and even responding to requests."
Abraham Rodriguez
Director, Front Office @
Smyth Tribeca
"It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service. We've used it for recommendations, confirming dinner reservations, coordinating plans, etc. It speeds up the communication time quite a bit, as guests are unlikely to answer a call from an unknown number, but will text us back almost immediately."
Erin Webb
Guest Services Lead @
Wythe Hotel
"The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief engineer to track the quality of maintenance work even when he is busy assisting with other major projects that we have at the hotel.<br /><br />"
Abraham Rodriguez
Front Office Manager @
Smyth Tribeca
"Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need to be attended to. It’s an amazing tool.<br /><br />"
John Agosto
General Manager @
Featured Customers
Popularity by Segment
Size
15 | X-Small (1-9 room)
33 | Small (10-24 room)
108 | Medium (25-74 room)
587 | Large (75-199 room)
789 | X-Large (200+ room)
Country
1371 | United States of America
78 | Mexico
39 | Canada
21 | Sweden
16 | United Kingdom
14 | Norway
13 | United Arab Emirates
10 | Spain
10 | Puerto Rico
9 | Turkey
8 | Aruba
7 | India
6 | Japan
6 | Saudi Arabia
5 | Italy
5 | Cyprus
5 | China
4 | Thailand
4 | Ireland
3 | Egypt
3 | Malaysia
3 | Bahamas
3 | Bahrain
3 | Vietnam
3 | South Africa
2 | Brazil
2 | Germany
2 | Cayman Islands
2 | Oman
2 | Indonesia
2 | Netherlands
2 | Bermuda
2 | Qatar
1 | Hong Kong
1 | Portugal
1 | Montenegro
1 | Czech Republic
1 | Singapore
1 | France
1 | Denmark
1 | Finland
1 | Mauritius
1 | Colombia
1 | Kuwait
1 | Fiji
1 | Cambodia
1 | Jordan
1 | Peru
1 | Australia
1 | Bangladesh
1 | Austria
1 | Belize
1 | Morocco
Type
682 | Branded Hotels
547 | Luxury Hotels
360 | Resorts
227 | Boutiques
197 | Bed & Breakfast & Inns
148 | Limited Service & Budget Hotels
133 | City Center Hotels
105 | Extended Stay & Serviced Apartments
103 | Airport/Conference Hotels
51 | Hostels
37 | Vacation Rentals & Villas
36 | RV Parks & Campgrounds
30 | Casinos
21 | Motels
Region
1488 | North America
86 | Europe
37 | Asia Pacific
37 | Middle East
26 | Central America
5 | Africa
4 | South America
2 | Oceania
Category
582 | Concierge Software
396 | Business Intelligence
366 | Guest Messaging Software
326 | Scheduling & Labor Management
307 | Staff Collaboration Tools
296 | Housekeeping Software
131 | Hotel Maintenance Software
87 | Employee Engagement Software
21 | Staffing & Recruiting Networks
More Products by Actabl
Hotelier Rating
10
It is a detailed platform that allow us hoteliers to maintain ourselves organized.
Concierge from 100 to 199 room Luxury Hotel in Río Grande (Puerto Rico)
Verified
3 days ago
I like that we can appear to be in constant communication. We are able to keep track of any pending request efficiently. It makes every task easier since it already has all questions that need to be asked. Text messages are convenient for our guests to be in contact with us. At our property, we created a guide on how to use Actabl within ou...
Puerto Rico
Puerto Rico
Concierge
Large Hotel
10
Audit, accounting and payroll
Audit and accounting supervisor from 100 to 199 room Branded Hotel in Santa Ana (United States of America)
Verified
3 days ago
Everything is more than amazing.. I am enjoying using the new software.. It is saving so much time and effort. amazing team and service that always answer all of our question. very knowledgeable and experienced in all departments
United States of America
United States of America
Audit and accounting supervisor
Large Hotel
10
Actabl: The Much Needed Change in the Hospitality Industry
Front Desk Agent from 25-49 room Boutique in Providence (United States of America)
Verified
3 days ago
As someone who has worked in the hotel industry for 5 years, Actabl is a game-changer. We are able to communicate with our guests in an effective way, which they enjoy. Our team is able to get ahead of any maintenance issues that we can fix and also prevent.
United States of America
United States of America
Front Desk Agent
Medium Hotel
10
Guest messaging
Operation Manager from 100 to 199 room Branded Hotel in Round Rock (United States of America)
Verified
4 days ago
Facilitating seamless communication with our guests is not just a convenience, but a cornerstone of our commitment to exceptional service. Our streamlined system not only makes it effortlessly easy to stay in touch with our guests but also allows us to proactively understand and address their individual preferences and requests. By staying...
United States of America
United States of America
Operation Manager
Large Hotel
10
Great messaging system
front desk agent from 500+ room City Center Hotel in Fort Worth (United States of America)
Verified
4 days ago
I love the efficiency the software offers. It allows me to be able to move through the software easily and efficently.
United States of America
United States of America
front desk agent
X-Large Hotel
10
Guest Happiness
Concierge from 500+ room Branded Hotel in San Francisco (United States of America)
Verified
4 days ago
Guests are delighted with text messages. Emails are great but having direct immediate communication is best for guests and Concierge.
United States of America
United States of America
Concierge
X-Large Hotel
8
Streamline you business
Hotel Manager from 75-99 room Bed & Breakfast & Inn in Temecula (United States of America)
Verified
4 days ago
Great communication tool for guests - adding sms capabilities for guests has been a game changer. Love being able to create custom templates to send mass texts to pre-arrivals and in-house guests. For maintenance, being able to auto-schedule PMs or projects, and then have them on auto-repeat (daily, weekly, quarterly) has been amazing. Chec...
United States of America
United States of America
Hotel Manager
Large Hotel
10
The best platform for task and request management.
Night manager from 100 to 199 room Luxury Hotel in San José del Cabo (Mexico)
Verified
4 days ago
A very useful tool for generating reservation and sending confirmations to guests, it allows you to manage the itinerary of each guest and is visible so that several users can know what activity each guest has scheduled, you can know the preference of our guest form some activities, places and food. This allows you to personalize the experi...
Mexico
Mexico
Night manager
Large Hotel
9
Actable Makes Communication Easier!
Reservationist from 200 to 499 room Luxury Hotel in Wilmington (United States of America)
Verified
4 days ago
It's great that Actabl is accessible by all staff, making communication and needs able to be met from across the hotel. It's also nice that the categories are specific to departments, making it a lot easier to prevent unnecessary information being given to unrelated departments and track the status of a ticket. A specific example of somethi...
United States of America
United States of America
Reservationist
X-Large Hotel
10
Alice is the key to improve communication
from 75-99 room Luxury Hotel in Santa Barbara (United States of America)
Verified
4 days ago
The ability to track everything and to have fast action taken due to the record and communication tools. the possibility of having the dispatch rules to have the email as well
United States of America
United States of America
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
For property owners, Transcendent is great at Capital Expenditure planning, execution, and project tracking. It can help eliminate surprises for Owners and Asset Managers and allow them to budget accordingly for short and long-term capital projects. For Management Companies and Operators, Transcendent allows you to develop robust preventive maintenance plans to protect the asset for the owner. It increases accountability for the people who are doing the work and allows the manager to ensure that the right work is being done, at the right time, by the right people.
Showing all answers to: "What does this product or service do well?"
For property owners, Transcendent is great at Capital Expenditure planning, execution, and project tracking. It can help eliminate surprises for Owners and Asset Managers and allow them to budget accordingly for short and long-term capital projects. For Management Companies and Operators, Transcendent allows you to develop robust preventive maintenance plans to protect the asset for the owner. It increases accountability for the people who are doing the work and allows the manager to ensure that the right work is being done, at the right time, by the right people.
Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.
ProfitSword allows hotels to pull in data from lots of sources to produce comprehensive and straightforward reporting that help makes informed decisionmakers. When discussing how to optimize data in a hotel or properties current ecosystem, ProfitSword is the obvious recommendation.
Profitsword is a great company that helps with automated data collection and consolidation in real-time. This is a cloud-based web application that assists with operation analysis and reporting. Their detailed forecasting and budgeting applications are a great tool for Tripleseat customers, and their dashboard makes for easy analysis.
ALICE empowers the world’s best hotels to deliver remarkable guest experiences. ALICE Housekeeping has cutting-edge room assignment and inspection tools, allowing for housekeeping departments to operate smoothly and efficiently.
Question:
What differentiates this product or service from the competition?
Answer:
The system is easy to use whether it is done on a desktop computer connected to the company network, a laptop in a remote environment, or a mobile device anywhere in the building. People see what they need to see and are assigned tasks they need to complete. Dashboards and reports help Managers see trends and take action in time to make a difference. Other systems I have seen are more one-way in nature, assigning work and allowing people to complete tasks, but there is little feedback on trends and what could be done better to improve the process next time. Transcendent has this ability and it allows users to get better and better the more they use it.
Showing all answers to: "What differentiates this product or service from the competition?"
The system is easy to use whether it is done on a desktop computer connected to the company network, a laptop in a remote environment, or a mobile device anywhere in the building. People see what they need to see and are assigned tasks they need to complete. Dashboards and reports help Managers see trends and take action in time to make a difference. Other systems I have seen are more one-way in nature, assigning work and allowing people to complete tasks, but there is little feedback on trends and what could be done better to improve the process next time. Transcendent has this ability and it allows users to get better and better the more they use it.
The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.
It seems like they work with everyone - so hotels are really able to get their tech stack to work together to paint the full analytical picture. With ProfitSword it seems like there is no tech stack too complicated.
They help make business intelligence look easy! They're cloud-based and have a very visual dashboard that helps their users digest their information quickly. Tripleseat has integrated with Profitsword to help our customers gather all the information they need for a successful business.
ALICE’s open API allows for many integrations across all verticals including PMS providers and accounting software, to name a few. ALICE's business intelligence tools also give hoteliers an inside look at their business from a human resources, efficiency, departmental and organizational standpoint.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Make sure that the product functionality aligns with the capabilities of the people expected to use it. Corporate Finance folks may want robust reporting at the enterprise level. Facility Managers may want to see dashboards that help them manage the daily workload appropriately. Mechanics may simply want a device that gives them their work in a clear and concise manner and allows them to be most productive. In my experience Transcendent does all this and more.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Make sure that the product functionality aligns with the capabilities of the people expected to use it. Corporate Finance folks may want robust reporting at the enterprise level. Facility Managers may want to see dashboards that help them manage the daily workload appropriately. Mechanics may simply want a device that gives them their work in a clear and concise manner and allows them to be most productive. In my experience Transcendent does all this and more.
Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.
Check out a demo and see how they are able to build the reports that work best for your business! And definitely ASK QUESTIONS while you do, the depth of the system is incredible so you are able to see tons of useful reports (some you may never know existed).
If you're looking to have all your budgeting and operational analysis in one place, profitsword is the company for you. They're great to work with and integrate seamlessly with Tripleseat, taking your sales and catering to the next level.
If you’re thinking about purchasing ALICE for your hotel, consider all of their different products and the ROI it could have for your hotel. From increased guest satisfaction to better online reviews, and happier employees who have the technology they need to do their jobs well, ALICE can help your hotel in many different ways.
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