ALICE Guest Messaging by Actabl

4.6 (366 REVIEWS)

HTR Score icon
HT Score  
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Robert, Jennifer, Blake + 26 more experts recommend Actabl

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ALICE Guest Messaging by Actabl

4.6 (366 REVIEWS)

Ranked 3 (out of 65) in Guest Messaging Software

2023 Finalist HotelTechAwards

Hoteliers voted Actabl as the #3 Guest Messaging Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

More Communication, Less Confusion

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More than 50% of Actabl’s reviews come from United States of America.

Ratings Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ALICE Guest Messaging by Actabl is the #5 most trending product in the Guest Messaging Software category (out of 65) and the #168 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Actabl’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Actabl as the #3 Guest Messaging Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
94 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About ALICE Guest Messaging by Actabl
Founded in 2022 | Headquarters in San Francisco (United States) | 500 employees
Send direct, automated, or hotel-wide broadcast messages to hotel guests, giving you multiple options for real-time, contactless communication.

View website

Capabilities

Communicate with guests efficiently and at scale

Deliver Personalized Service

Improve Staff Efficiency

Increase Revenue

Message Templates

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

Service Delivery

Staff Collaboration Tools
Help staff work together as one cohesive team instead of in siloed departments. Ensure all service requests are met consistently and on time, without radios, paper, pens, or physical contact.

PREMIUM ADD-ON

Guest Services

Concierge Software
Equip your front desk agents and concierge to exceed guest expectations at scale. Achieve guest satisfaction with fast, personalized guest service.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Actabl Average Actabl

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2

Success Stories

5

References

10

Featured Customers

Popularity by Segment

Size

15 | X-Small (1-9 room)

33 | Small (10-24 room)

108 | Medium (25-74 room)

587 | Large (75-199 room)

789 | X-Large (200+ room)

Country

1371 | United States of America

78 | Mexico

39 | Canada

21 | Sweden

16 | United Kingdom

14 | Norway

13 | United Arab Emirates

10 | Spain

10 | Puerto Rico

9 | Turkey

8 | Aruba

7 | India

6 | Japan

6 | Saudi Arabia

5 | Italy

5 | Cyprus

5 | China

4 | Thailand

4 | Ireland

3 | Egypt

3 | Malaysia

3 | Bahamas

3 | Bahrain

3 | Vietnam

3 | South Africa

2 | Brazil

2 | Germany

2 | Cayman Islands

2 | Oman

2 | Indonesia

2 | Netherlands

2 | Bermuda

2 | Qatar

1 | Hong Kong

1 | Portugal

1 | Montenegro

1 | Czech Republic

1 | Singapore

1 | France

1 | Denmark

1 | Finland

1 | Mauritius

1 | Colombia

1 | Kuwait

1 | Fiji

1 | Cambodia

1 | Jordan

1 | Peru

1 | Australia

1 | Bangladesh

1 | Austria

1 | Belize

1 | Morocco

Type

682 | Branded Hotels

547 | Luxury Hotels

360 | Resorts

227 | Boutiques

197 | Bed & Breakfast & Inns

148 | Limited Service & Budget Hotels

133 | City Center Hotels

105 | Extended Stay & Serviced Apartments

103 | Airport/Conference Hotels

51 | Hostels

37 | Vacation Rentals & Villas

36 | RV Parks & Campgrounds

30 | Casinos

21 | Motels

Region

1488 | North America

86 | Europe

37 | Asia Pacific

37 | Middle East

26 | Central America

5 | Africa

4 | South America

2 | Oceania

Category

582 | Concierge Software

396 | Business Intelligence

366 | Guest Messaging Software

326 | Scheduling & Labor Management

307 | Staff Collaboration Tools

296 | Housekeeping Software

131 | Hotel Maintenance Software

87 | Employee Engagement Software

21 | Staffing & Recruiting Networks

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Hotelier Rating

Excellent
1371
Very Good
176
Average
92
Poor
35
Terrible
23

Property Size

  • X-Small (15)
  • Small (33)
  • Medium (108)
  • Large (587)
  • X-Large (789)

Country

  • United States of America
    United States of America
    (1371)
  • Mexico
    Mexico
    (78)
  • Canada
    Canada
    (39)
  • Sweden
    Sweden
    (21)
  • United Kingdom
    United Kingdom
    (16)
  • Norway
    Norway
    (14)
  • United Arab Emirates
    United Arab Emirates
    (13)
  • Spain
    Spain
    (10)
  • Puerto Rico
    Puerto Rico
    (10)
  • Turkey
    Turkey
    (9)
  • Aruba
    Aruba
    (8)
  • India
    India
    (7)
  • Japan
    Japan
    (6)
  • Saudi Arabia
    Saudi Arabia
    (6)
  • Italy
    Italy
    (5)
  • Cyprus
    Cyprus
    (5)
  • China
    China
    (5)
  • Thailand
    Thailand
    (4)
  • Ireland
    Ireland
    (4)
  • Egypt
    Egypt
    (3)
  • Malaysia
    Malaysia
    (3)
  • Bahamas
    Bahamas
    (3)
  • Bahrain
    Bahrain
    (3)
  • Vietnam
    Vietnam
    (3)
  • South Africa
    South Africa
    (3)
  • Brazil
    Brazil
    (2)
  • Germany
    Germany
    (2)
  • Cayman Islands
    Cayman Islands
    (2)
  • Oman
    Oman
    (2)
  • Indonesia
    Indonesia
    (2)
  • Netherlands
    Netherlands
    (2)
  • Bermuda
    Bermuda
    (2)
  • Qatar
    Qatar
    (2)
  • Hong Kong
    Hong Kong
    (1)
  • Portugal
    Portugal
    (1)
  • Montenegro
    Montenegro
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Singapore
    Singapore
    (1)
  • France
    France
    (1)
  • Denmark
    Denmark
    (1)
  • Finland
    Finland
    (1)
  • Mauritius
    Mauritius
    (1)
  • Colombia
    Colombia
    (1)
  • Kuwait
    Kuwait
    (1)
  • Fiji
    Fiji
    (1)
  • Cambodia
    Cambodia
    (1)
  • Jordan
    Jordan
    (1)
  • Peru
    Peru
    (1)
  • Australia
    Australia
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Austria
    Austria
    (1)
  • Belize
    Belize
    (1)
  • Morocco
    Morocco
    (1)

Region

  • North America
    North America
    (1488)
  • Europe
    Europe
    (86)
  • Asia Pacific
    Asia Pacific
    (37)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (37)
  • South America
    South America
    (4)
  • Central America
    Central America
    (26)
  • Africa
    Africa
    (5)
10

It is a detailed platform that allow us hoteliers to maintain ourselves organized.

Concierge from 100 to 199 room Luxury Hotel in Río Grande (Puerto Rico)

Verified
3 days ago
I like that we can appear to be in constant communication. We are able to keep track of any pending request efficiently. It makes every task easier since it already has all questions that need to be asked. Text messages are convenient for our guests to be in contact with us. At our property, we created a guide on how to use Actabl within ou...
Country Puerto Rico
Concierge
Large Hotel
10

Audit, accounting and payroll

Audit and accounting supervisor from 100 to 199 room Branded Hotel in Santa Ana (United States of America)

Verified
3 days ago
Everything is more than amazing.. I am enjoying using the new software.. It is saving so much time and effort. amazing team and service that always answer all of our question. very knowledgeable and experienced in all departments
Country United States of America
Audit and accounting supervisor
Large Hotel
10

Actabl: The Much Needed Change in the Hospitality Industry

Front Desk Agent from 25-49 room Boutique in Providence (United States of America)

Verified
3 days ago
As someone who has worked in the hotel industry for 5 years, Actabl is a game-changer. We are able to communicate with our guests in an effective way, which they enjoy. Our team is able to get ahead of any maintenance issues that we can fix and also prevent.
Country United States of America
Front Desk Agent
Medium Hotel
10

Guest messaging

Operation Manager from 100 to 199 room Branded Hotel in Round Rock (United States of America)

Verified
4 days ago
Facilitating seamless communication with our guests is not just a convenience, but a cornerstone of our commitment to exceptional service. Our streamlined system not only makes it effortlessly easy to stay in touch with our guests but also allows us to proactively understand and address their individual preferences and requests. By staying...
Country United States of America
Operation Manager
Large Hotel
10

Great messaging system

front desk agent from 500+ room City Center Hotel in Fort Worth (United States of America)

Verified
4 days ago
I love the efficiency the software offers. It allows me to be able to move through the software easily and efficently.
Country United States of America
front desk agent
X-Large Hotel
10

Guest Happiness

Concierge from 500+ room Branded Hotel in San Francisco (United States of America)

Verified
4 days ago
Guests are delighted with text messages. Emails are great but having direct immediate communication is best for guests and Concierge.
Country United States of America
Concierge
X-Large Hotel
8

Streamline you business

Hotel Manager from 75-99 room Bed & Breakfast & Inn in Temecula (United States of America)

Verified
4 days ago
Great communication tool for guests - adding sms capabilities for guests has been a game changer. Love being able to create custom templates to send mass texts to pre-arrivals and in-house guests. For maintenance, being able to auto-schedule PMs or projects, and then have them on auto-repeat (daily, weekly, quarterly) has been amazing. Chec...
Country United States of America
Hotel Manager
Large Hotel
10

The best platform for task and request management.

Night manager from 100 to 199 room Luxury Hotel in San José del Cabo (Mexico)

Verified
4 days ago
A very useful tool for generating reservation and sending confirmations to guests, it allows you to manage the itinerary of each guest and is visible so that several users can know what activity each guest has scheduled, you can know the preference of our guest form some activities, places and food. This allows you to personalize the experi...
Country Mexico
Night manager
Large Hotel
9

Actable Makes Communication Easier!

Reservationist from 200 to 499 room Luxury Hotel in Wilmington (United States of America)

Verified
4 days ago
It's great that Actabl is accessible by all staff, making communication and needs able to be met from across the hotel. It's also nice that the categories are specific to departments, making it a lot easier to prevent unnecessary information being given to unrelated departments and track the status of a ticket. A specific example of somethi...
Country United States of America
Reservationist
X-Large Hotel
10

Alice is the key to improve communication

from 75-99 room Luxury Hotel in Santa Barbara (United States of America)

Verified
4 days ago
The ability to track everything and to have fast action taken due to the record and communication tools. the possibility of having the dispatch rules to have the email as well
Country United States of America
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 37

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

For property owners, Transcendent is great at Capital Expenditure planning, execution, and project tracking. It can help eliminate surprises for Owners and Asset Managers and allow them to budget accordingly for short and long-term capital projects. For Management Companies and Operators, Transcendent allows you to develop robust preventive maintenance plans to protect the asset for the owner. It increases accountability for the people who are doing the work and allows the manager to ensure that the right work is being done, at the right time, by the right people.

Question:

What differentiates this product or service from the competition?

Answer:

The system is easy to use whether it is done on a desktop computer connected to the company network, a laptop in a remote environment, or a mobile device anywhere in the building. People see what they need to see and are assigned tasks they need to complete. Dashboards and reports help Managers see trends and take action in time to make a difference. Other systems I have seen are more one-way in nature, assigning work and allowing people to complete tasks, but there is little feedback on trends and what could be done better to improve the process next time. Transcendent has this ability and it allows users to get better and better the more they use it.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Make sure that the product functionality aligns with the capabilities of the people expected to use it. Corporate Finance folks may want robust reporting at the enterprise level. Facility Managers may want to see dashboards that help them manage the daily workload appropriately. Mechanics may simply want a device that gives them their work in a clear and concise manner and allows them to be most productive. In my experience Transcendent does all this and more.

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Hotel Effectiveness® Launches Into 2022 Announcing New Customers and More Awards

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1 year ago

ALICE Kicks Off 2022 with Seven HotelTechAwards including #1 Best Housekeeping & #1 Best Concierge Technology Solution

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ALICE Joins Alpine Investors' ASG Family

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