ALICE Guest Messaging

Ranked 2 (out of 58) in Guest Messaging Software

Guest Messaging Software

More Communication, Less Confusion

Ratings Snapshot

Certificate of Excellence
Read 286 reviews
93%
Recommend
HTR Score icon
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #2 out of 58 in Guest Messaging Software

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.6/5
Customer Support
4.6/5
Verified Customer Support

ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Luxury Hotels 109 verified reviews
    92%
  • Resorts 79 verified reviews
    96%
  • Boutiques 60 verified reviews
    92%
  • Branded Hotels 33 verified reviews
    93%
  • Airport/Conference Hotels 15 verified reviews
    92%
  • Bed & Breakfast & Inns 13 verified reviews
    94%
  • City Center Hotels 13 verified reviews
    92%
  • RV Parks & Campgrounds 9 verified reviews
    92%
  • Limited Service & Budget Hotels 5 verified reviews
    96%
  • Vacation Rentals & Villas 4 verified reviews
    95%
  • Hostels 4 verified reviews
    95%
  • Extended Stay & Serviced Apartments 4 verified reviews
    90%
  • Casinos 3 verified reviews
    83%
  • Motels 1 verified reviews
    100%

ALICE Guest Messaging Overview

ALICE Guest Messaging Overview

Send direct, automated, or hotel-wide broadcast messages to hotel guests, giving you multiple options for real-time, contactless communication.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

Integrates with

  • Hotel Management Software
  • Property Management Systems
  • Staff Collaboration Tools
Browse integrations (20 verified)

What customers love about ALICE Guest Messaging

Like 93% recommend

Front Desk Agent in West Hollywood (United States)

Alice makes reaching residents so much faster than simply emailing them. Everybody is in the loop without having to send multiple emails.

Concierge in New York (United States)

The aesthetic The text feature is pretty good as well That you are able to access is from all type of computers Advantage of it being able to be shared with all departments

Front Office Manager in Santa Rosa (United States)

• The customer support was FAST and provided by a staff of most-hospitable and professional aides. • The Concierge functionality provided for guest itineraries made me look like a rock star and was easy to “Tweak...

Director of Rooms in New Orleans (United States)

Love how easy it is to use! Love that it is POWERED by GOOGLE!, you can modify and set up your user however works best for you and the it all looks soo slick!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (5)
User avatar image User avatar image User avatar image
+ 3 recommend
Recommended by Show More (1)

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Want to go behind the scenes and see how ALICE Guest Messaging works?

Clients & references

References & testimonials

Testimonial avatar
It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service. We've used it for recommendations, confirming dinner reser...
Erin Webb Guest Services Lead at the Wythe Hotel
Testimonial avatar
ALICE not only helps us to personalize the text messages for guests, but also be able to use templates to answer questions that we're answering often but still be personalized. Another great aspect of...
Noah Lemaich Director of Brand Standards at the SIXTY Beverly Hills

Featured partners

Brand image
Brand image
Brand image
Brand image
Brand image
Brand image

Awards & Certifications

techAwards empty image

ALICE doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
VERIFIED MARKETS
  • United States of America
  • Canada
  • Mexico
  • Sweden
  • Norway
  • United Kingdom
  • Aruba
  • United Arab Emirates

286 Verified ALICE Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

November 15, 2021

ALICE Guest Messaging Review: It is very easy to understand and work with.

Front Agent from Resorts in Oranjestad (Aruba)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

You are sure that the guest will receive your message immediately and they respond Quickly as well. The guest s have also given positive feedback of this app

What do you dislike or think could be improved?

It's very good as is. However it would be handy if once a conversation has been closed and the guest resend another question, the app should automatically reopen

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a
arrow review On Nov 24, 2021 Halley S. from ALICE replied:
 We are happy to hear about the power of messaging for your staff and guests! Thanks for sharing your... 

November 14, 2021

ALICE Guest Messaging Review: Great Tool!!

Resort Assistant Manager from Luxury Hotels in San José del Cabo (Mexico)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

ALICE is a magnificent tool that’s makes more easy our daily on our property. Is such a easiest to handle it and the advantage that’s delivers as Hotel is very valuable. We should discover it befor...

What do you dislike or think could be improved?

So far any change that my team need is implemented very quickly by ours champion on property and a hear that the responses that she receives at her requests from you is vertical fast.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5
arrow review On Nov 24, 2021 Halley S. from ALICE replied:
 We are thrilled to hear how ALICE helps your team! So glad to hear that our platform frees up your t... 

November 13, 2021

ALICE Guest Messaging Review: Working at a hotel alice has made my daily tasks more simpler and easier

concierge from Other in Fort Lauderdale (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I love how alice lets you communicate with guests along with organizing all things related to the guest experience at the hotel.

What do you dislike or think could be improved?

nothing comes to mind , maybe just certain parts regarding organization of the site itself and making it more accesible.

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Nov 24, 2021 Halley S. from ALICE replied:
 We appreciate your review and feedback of ALICE! It is great to hear how you are utilizing guest mes... 

November 13, 2021

ALICE Guest Messaging Review: Amazing Alice!

PBX Operator from Luxury Hotels in Rutherford (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

This software allows for easy scheduling of events. The system is versatile and convenient that multiple users are able to have access.

What do you dislike or think could be improved?

The only downfall to this system would be the inability to delete an inquiry without permission from a corporate individual.

Customer Support
4
Ease of Use
4
Value for money
3
Implementation
4
arrow review On Nov 24, 2021 Halley S. from ALICE replied:
 Thanks for your kind words and feedback! We are glad to hear the transparency of tasks benefits your... 

November 12, 2021

ALICE Guest Messaging Review: Notifications have improved

Front Desk Agent from Airport/Conference Hotels in Eugene (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I reviewed last year about how notifications were not popping up on our browsers and how this service would be amazing if that were to improve. Well, they listened and delivered! We are now receiving noti...

What do you dislike or think could be improved?

I think now that we have notifications fixed, Alice is great! One thing that could be improved is our alert system for the smartphone App. Whenever a phone is logged out of Alice, we still receive all not...

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
n/a
arrow review On Dec 03, 2021 Halley S. from ALICE replied:
 Thanks for your kind words and feedback! We are happy to know that we successfully delivered on your... 

November 12, 2021

ALICE Guest Messaging Review: Useful, easy to use

Hotel Manager from Boutiques in Las Vegas (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The app is so user-friendly, the flow makes perfect sense and the buttons are all easy to understand. The process of adding a task, creating a venue or adding a guest is so easy

What do you dislike or think could be improved?

really nothing, maybe make fewer fields mandatory to fill out. I really have no feedback on improvement because its already so easy to use!!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 03, 2021 Halley S. from ALICE replied:
 We appreciate your review and feedback of ALICE! It is great to hear how you are utilizing guest mes... 

Pricing

Monthly subscription (/room/month)

Recent News & Content

Recent press releases

Resources & reports

View all

Popular ALICE Guest Messaging Integrations

View all (20 ALICE Integrations)