The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 583 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
SHR Group shines when it comes to proactive customer support — especially for Boutique Hotels properties (5.0/5) , with exclusive features like Urgency messaging and Pre-stay emails.
Hotelogix shines when it comes to support team .
Side-by-side ratings based on 583 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 512 | 71 |
After analyzing 583 verified reviews, SHR Group users most value its proactive customer support, integration capabilities, intuitive interface, while Hotelogix users highlight support team, ease of use, booking management. Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Proactive customer support
▾
|
+
Support Team
▾
|
|
+
Integration capabilities
▾
|
+
Ease of Use
▾
|
|
+
Intuitive interface
▾
|
+
Booking Management
▾
|
|
+
Rate and inventory management
▾
|
+
Cloud-based Access
▾
|
| Cons | |
|
−
Backend navigation improvements
▾
|
−
Miscellaneous Suggestions
▾
|
|
−
Visual and aesthetic design
▾
|
−
User Interface Issues
▾
|
|
−
Support documentation and training
▾
|
−
Mobile Functionality Improvements
▾
|
How each product ranks among Booking Engine vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | #8 76 reviews | #11 44 reviews |
| Mid-Size (25-74 rooms) ▾ | #2 369 reviews | #27 13 reviews |
| Large (75-199 rooms) ▾ | #4 39 reviews | #27 2 reviews |
| X-Large (200+ rooms) ▾ | #5 16 reviews | #32 0 reviews |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | #3 232 reviews | #19 27 reviews |
| Luxury ▾ | #2 320 reviews | #16 26 reviews |
| Branded / Chain ▾ | #2 166 reviews | #22 10 reviews |
| Extended Stay ▾ | #4 32 reviews | #30 3 reviews |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | #8 39 reviews | #37 4 reviews |
| Europe ▾ | #2 440 reviews | #30 4 reviews |
| Asia Pacific ▾ | #15 11 reviews | #6 48 reviews |
| Middle East | #16 3 reviews | #21 1 reviews |
When evaluating booking engines for your hotel, you'll want a solution that drives direct bookings, integrates well with your existing systems, and offers a user-friendly experience for your team. SHR Group’s SHR Booking Engine (BE) and Hotelogix Booking Engine (formerly AxisRooms) both aim to fulfill these needs but diverge significantly in features, support, and market presence. Your choice hinges on which aspects matter most—more recent reviews, feature depth, or global reach.
While SHR BE boasts more reviews and recent feedback from a broader user base, Hotelogix offers a simpler, more straightforward platform with fewer reviews but consistent praise for ease of use. Which of these qualities will better serve your hotel's specific requirements?
Both products aim to streamline your direct booking process, but they approach this goal differently. SHR Group’s BE emphasizes extensive customization, advanced marketing features, and robust integration, with 339 reviews and no recent negative feedback. Conversely, Hotelogix has only 60 reviews, with recent activity indicating an emerging user confidence but less overall feedback to confirm stability.
SHR BE’s feature set includes A/B testing, urgency messaging, loyalty integration, and multiple payment options, matching the needs of hotels seeking a full-featured, versatile platform. Hotelogix keeps things simple with core booking management, focusing on ease of use and affordability but lacks the depth found in SHR. Do you prioritize feature richness or straightforward management?
SHR’s higher review volume and recent reviews (all six in the last six months) make its data more reliable, reflecting current user satisfaction. Hotelogix’s fewer reviews and recent activity indicate a smaller but active user community, offering insights into its growing reputation but with less certainty. Are you comfortable with a more established, feature-rich platform or a leaner, user-friendly one?
If your hotel requires a highly customizable, feature-rich booking engine with marketing tools, go with SHR BE. Its 44 exclusive features—including dynamic rate management, pre- and post-stay emails, and multi-lingual support—are ideal for hotels aiming to maximize direct bookings and revenue.
If your priority is an easy-to-manage system that simplifies operations without the need for extensive customization, Hotelogix is the better fit. Its straightforward interface, solid support, and reliable integration are suited for smaller or mid-sized hotels that want a hassle-free setup.
In summary, choose SHR BE if you need advanced marketing, data insights, and extensive features. Opt for Hotelogix if simplicity, quick deployment, and reliable support are your top priorities.
Both platforms score highly on ease of use, with SHR BE at 4.67/5 and Hotelogix at 4.69/5, indicating user-friendly interfaces. SHR BE’s onboarding and user experience are praised for their intuitive design, but some users mention backend navigation could be improved.
Hotelogix’s interface is consistently lauded for its simplicity, making daily management straightforward even for less tech-savvy staff. The mobile app for Hotelogix is especially praised for its simplicity, while SHR’s platform is noted to have room for UI improvements.
Edge: Hotelogix.
SHR Group’s BE offers an impressive 44 unique features not found in Hotelogix, including A/B testing, urgency messaging, gift vouchers, multi-currency, and social media integrations. These features are designed for hotels seeking to optimize marketing and revenue strategies.
Hotelogix provides core booking management features but lacks the extensive suite found in SHR BE. Its feature set is more limited, focusing primarily on reservation handling and basic integrations.
Edge: SHR Booking Engine.
SHR Group’s reviews highlight a near-perfect customer support rating of 4.86/5, with comments emphasizing proactive, knowledgeable, and responsive assistance. Review quotes praise the support team for their quick resolution and ongoing help.
Hotelogix also maintains a high support rating at 4.73/5, with reviewers noting responsiveness and helpfulness, though some mention occasional delays in follow-up. Both platforms excel, but SHR’s slightly higher score and recent reviews reinforce its leadership here.
Edge: SHR Booking Engine.
SHR Group integrates with 81 verified partners, including major channel managers, PMS, and CRS systems, offering broader connectivity. Shared integrations include Cendyn, SiteMinder, and Tripadvisor, along with many exclusive partners like Criton and Profitroom.
Hotelogix supports 25 verified integrations, including popular systems like Omnibees, HotelRunner, and STAAH. While adequate for many hotels, SHR’s larger partner network offers greater flexibility for complex or multi-system setups.
Edge: SHR Booking Engine.
Based on recent reviews, SHR BE’s overall rating of 4.86/5 vastly outperforms Hotelogix’s 3.64/5, with 339 reviews compared to 60, and a higher likelihood to recommend (96% vs 97%, but SHR’s data is more comprehensive).
Hotels in larger, more complex segments like boutique and city center properties tend to rate SHR higher, benefiting from its advanced features and extensive support. Hotelogix’s ratings are more favorable among smaller hotels or those seeking simplicity.
Edge: SHR Booking Engine.
Both products do not publicly disclose specific pricing models, suggesting a tailored quote approach. SHR Group emphasizes that there are no implementation fees or freemium options, while Hotelogix also offers a straightforward, no-trial pricing structure.
Pricing for both is likely based on hotel size, property count, and feature needs. For precise costs, contacting sales teams is recommended, but SHR’s higher feature set and support might imply a higher investment.
Not ideal if you prefer a simple, plug-and-play solution or have a smaller budget.
Not ideal if you require extensive customization or advanced marketing features.
The core difference between SHR BE and Hotelogix lies in their scope: SHR offers a feature-rich, heavily integrated platform suited for larger, marketing-focused hotels, while Hotelogix provides a simpler, more accessible system ideal for smaller operations. SHR’s reviews and recent activity confirm its standing as the more established, trusted choice, especially for properties wanting advanced capabilities.
Choose SHR BE if you need extensive features, sophisticated marketing, and a platform trusted by hundreds of hotels globally. If your hotel values simplicity, ease of deployment, and reliable support, Hotelogix is a practical, budget-friendly alternative.
In conclusion, SHR Book Engine’s broader feature set, higher review ratings, and recent positive feedback make it the more dependable choice for hotels aiming to grow their direct bookings and revenue. Hotelogix remains suitable for smaller, less complex properties seeking straightforward management and ease of use.
According to HTR's product database, SHR Booking Engine (BE) and Hotelogix Booking Engine (formerly AxisRooms) share 2 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| A/B testing & optimization | ||
| Pooled inventory | ||
| Post-stay emails | ||
| Pre-stay emails | ||
| Special offers & discounts | ||
| Urgency messaging |
Showing top differences. 32 more features differ between these products.
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Our results and KPIs from booking engine to digital reinforce the effectiveness of our partnership and SHR Group's exceptional technology."
No published case study for this goal yet.
What hoteliers love
Users frequently commend SHR's proactive and responsive customer support. Account managers and support teams are described as very helpful, knowledgea... Users frequently commend SHR's proactive and responsive customer support. Account managers and support teams are described as very helpful, knowledgeable, and quick to respond to issues. The guidance provided by customer success teams is considered invaluable for optimizing use of the software. This topic is covered in 30 reviews.
A key feature frequently highlighted is the robust integration capabilities of the platform. Windsurfer CRS efficiently communicates with various PMSs... A key feature frequently highlighted is the robust integration capabilities of the platform. Windsurfer CRS efficiently communicates with various PMSs, channel managers, and CRM tools, ensuring seamless operations and up-to-date information across systems. However, some users desire improved integration with additional systems and platforms. This topic is seen in 18 reviews.
Users commend the intuitive interface of Windsurfer CRS, which makes the booking process seamless for guests and easy for hotel staff to manage. The e... Users commend the intuitive interface of Windsurfer CRS, which makes the booking process seamless for guests and easy for hotel staff to manage. The ease of setting up and managing rate plans, the flexibility to customize booking pages, and straightforward navigation contribute to overall efficiency. This topic is identified in 20 reviews.
Where hoteliers push back
Some users have noted that while the frontend is user-friendly, the backend navigation and filtering options could be more intuitive and user-friendly... Some users have noted that while the frontend is user-friendly, the backend navigation and filtering options could be more intuitive and user-friendly. Improvements in these areas could significantly enhance efficiency and user satisfaction. This topic is identified in 12 reviews.
Some users suggest that the visual aesthetics of the booking engine could be improved. Enhancing the polished and modern design of the user interface... Some users suggest that the visual aesthetics of the booking engine could be improved. Enhancing the polished and modern design of the user interface could further elevate the overall booking experience and make it more visually appealing. This topic is discussed in 6 reviews.
Ranks higher for
Unique capabilities
What hoteliers love
The support team for Hotelogix is highly praised for being responsive, effective, and available 24/7. Many reviewers singled out individual team membe... The support team for Hotelogix is highly praised for being responsive, effective, and available 24/7. Many reviewers singled out individual team members for their exceptional service, highlighting swift problem resolution and helpful guidance. The consistent support leads to improved user satisfaction and operational efficiency.
Users repeatedly praise the ease of use of Hotelogix. The system's uncomplicated steps and user-friendly design make it accessible even for those less... Users repeatedly praise the ease of use of Hotelogix. The system's uncomplicated steps and user-friendly design make it accessible even for those less familiar with hotel management software. The software's intuitive layout streamlines daily operations, making it easier to train staff and manage tasks.
Reviewers appreciate Hotelogix's effective booking management system. The tool provides seamless booking integration, easy tracking of past reservatio... Reviewers appreciate Hotelogix's effective booking management system. The tool provides seamless booking integration, easy tracking of past reservations, and hassle-free handling of multiple bookings. Additionally, it helps prevent overbooking and simplifies the reservation process.
Where hoteliers push back
Reviewers also provided miscellaneous feedback for improvements, such as enhancing the speed of loading, integrating material management features, and... Reviewers also provided miscellaneous feedback for improvements, such as enhancing the speed of loading, integrating material management features, and better post-audit flexibility. These suggestions highlight areas where Hotelogix could further optimize user satisfaction.
While generally praised, some users express dissatisfaction with Hotelogix's user interface, describing it as dated. Although improvements are noted,... While generally praised, some users express dissatisfaction with Hotelogix's user interface, describing it as dated. Although improvements are noted, reviewers suggest that modernizing the UI would enhance the overall user experience.
Ranks higher for
Where the ratings diverge most
It depends on your requirements. SHR Booking Engine (BE) and Hotelogix Booking Engine (formerly AxisRooms) share many core Booking Engine features, but each has unique capabilities. SHR Booking Engine (BE) offers 81 verified integration partners, while Hotelogix Booking Engine (formerly AxisRooms) offers 25. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. SHR Booking Engine (BE) leads in ease of use at 4.7/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
SHR Booking Engine (BE): No. Hotelogix Booking Engine (formerly AxisRooms): No. Neither product currently offers a free tier. Most Booking Engine vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. SHR Group has an HT Score of 46 and Hotelogix has 77. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor