The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 512 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
SHR Group shines in ease of use and customer support — especially for Boutique Hotels properties (5.0/5) , with exclusive features like Mobile optimized/responsive and Urgency messaging.
ETRAVELMARKETING shines .
Side-by-side ratings based on 512 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 512 | 0 |
After analyzing 512 verified reviews, SHR Group users most value its proactive customer support, integration capabilities, intuitive interface, while ETRAVELMARKETING users highlight . Click any theme to see what reviewers say.
|
|
ETRAVELMARKETING |
|---|---|
| Pros | |
|
+
Proactive customer support
▾
|
|
|
+
Integration capabilities
▾
|
|
|
+
Intuitive interface
▾
|
|
|
+
Rate and inventory management
▾
|
|
| Cons | |
|
−
Backend navigation improvements
▾
|
|
|
−
Visual and aesthetic design
▾
|
|
|
−
Support documentation and training
▾
|
|
How each product ranks among Booking Engine vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
ETRAVELMARKETING |
|---|---|---|
| Small (10-24 rooms) ▾ | #8 76 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #2 369 reviews | — |
| Large (75-199 rooms) ▾ | #4 39 reviews | — |
| X-Large (200+ rooms) ▾ | #5 16 reviews | — |
By Property Type
| Segment |
|
ETRAVELMARKETING |
|---|---|---|
| Boutique ▾ | #3 232 reviews | — |
| Luxury ▾ | #2 320 reviews | — |
| Branded / Chain ▾ | #2 166 reviews | — |
| Extended Stay ▾ | #4 32 reviews | — |
By Region
| Segment |
|
ETRAVELMARKETING |
|---|---|---|
| North America ▾ | #8 39 reviews | — |
| Europe ▾ | #2 440 reviews | — |
| Asia Pacific ▾ | #15 11 reviews | — |
| Middle East | #16 3 reviews | — |
Choosing the right booking engine is crucial for your hotel's direct revenue growth and operational efficiency. Both SHR Booking Engine (BE) and ETRAVELMARKETING aim to improve your booking process, but they differ significantly in their features, support, and market presence. While ETRAVELMARKETING is an AI-driven marketing platform, SHR BE offers a comprehensive, feature-rich booking solution tailored for hospitality. Which product aligns better with your hotel’s specific needs?
Both SHR BE and ETRAVELMARKETING target the hospitality industry, but they serve distinct purposes. SHR BE focuses on providing a robust booking platform that integrates with your website, offering tools like rate management, special offers, and multi-lingual options. ETRAVELMARKETING, by contrast, is primarily a marketing platform that uses AI to analyze review data and optimize digital campaigns. Do you want a direct booking tool or an AI-powered marketing solution?
The core difference lies in their functionalities: SHR BE is designed to facilitate seamless direct bookings, whereas ETRAVELMARKETING enhances your marketing efforts to increase overall visibility and customer engagement. SHR BE’s extensive feature set aims to maximize revenue through your own booking engine, while ETRAVELMARKETING leverages AI to improve customer targeting across multiple channels. Which approach will deliver faster ROI for your property?
If your hotel needs a comprehensive, feature-rich booking engine that handles rate management, multi-currency support, and guest personalization, SHR BE is the clear choice. It’s ideal for hotels seeking to own their booking process and reduce reliance on OTAs, especially if they value detailed analytics and integrations with other hotel systems.
Conversely, if your hotel’s primary goal is to refine digital marketing strategies and analyze customer sentiment from review sites, ETRAVELMARKETING fits better. It’s suitable for teams that want AI-driven insights to tailor marketing campaigns and boost overall market presence.
Given SHR BE’s higher review count (339 reviews) and recent ratings (4.86/5), it demonstrates a more established and trusted reputation in the market. Which of these core priorities aligns with your immediate goals?
SHR BE boasts a high ease-of-use rating of 4.67/5, with users praising its intuitive interface, smooth onboarding process (rated 4.63/5), and proactive support (rated 4.86/5). Reviewers highlight that the booking process is straightforward for both staff and guests, with minimal friction despite some backend navigation critiques.
ETRAVELMARKETING, lacking detailed user ratings or reviews, provides no insight into usability or onboarding experience. Its platform is likely more suited to marketing teams comfortable with AI tools, but without clear user feedback, it's difficult to assess the user experience.
Edge: SHR Booking Engine.
SHR BE offers 46 unique features, including mobile optimization, A/B testing, urgency messaging, special offers, pooled inventory, multi-lingual support, loyalty integrations, and detailed reporting tools. These features directly enhance booking conversion and revenue management, making it a comprehensive solution for hoteliers.
ETRAVELMARKETING, with no verified features, appears more limited in scope. It’s primarily a marketing analytics and AI recommendation platform, without dedicated booking functionalities or extensive property management features.
Edge: SHR Booking Engine.
SHR BE’s support and onboarding ratings (both 4.86/5 and 4.63/5 respectively) reflect a highly responsive, knowledgeable team that assists hoteliers from implementation through ongoing use. Review quotes emphasize that SHR’s customer support is proactive and instrumental in maximizing platform value.
ETRAVELMARKETING provides no publicly available reviews or ratings for support, making it impossible to compare. Its lack of review data suggests it’s a less proven option for ongoing customer service and support.
Edge: SHR Booking Engine.
SHR BE connects with 81 verified partners, including major PMS, channel managers, and payment providers. This extensive integration network ensures smooth operations and a unified tech stack. Shared integrations with tools like Criton, Priority Software, and TripAdvisor Bookings further enhance its versatility.
ETRAVELMARKETING currently offers zero verified integrations, indicating it lacks the connectivity needed for complex hotel operations. Its utility appears more aligned with marketing than operational automation.
Edge: SHR Booking Engine.
SHR BE’s overall rating of 4.86/5 from 339 reviews is significantly higher than ETRAVELMARKETING’s zero ratings, establishing a clear preference among users. Hotels across segments, particularly boutique, city center, and resort properties, rate SHR BE highly for ease of use, support, and feature set.
Without user reviews or ratings for ETRAVELMARKETING, it’s impossible to evaluate customer satisfaction or segment-specific preferences. Based solely on review volume and recency, SHR BE is the more trusted option.
Edge: SHR Booking Engine.
Both products do not publicly disclose detailed pricing. SHR BE’s pricing model is not specified, but given its extensive feature set and support, it likely involves a custom quote based on property size and needs. ETRAVELMARKETING’s pricing is similarly undisclosed, with no trial or tiered plans available publicly.
Your hotel should expect that comprehensive booking engines like SHR BE typically involve upfront or subscription-based costs, while marketing platforms like ETRAVELMARKETING are often priced on a campaign or account basis. Confirming quotes from vendors is advisable.
SHR BE suits hotels of all sizes that prioritize owning their sales channels and streamlining operations, especially those with complex rate and inventory needs.
ETRAVELMARKETING is best for hotels wanting to boost their market presence through data-driven marketing strategies, not direct booking management.
The core difference is that SHR BE provides a full-featured booking engine designed to increase direct reservations, while ETRAVELMARKETING focuses on using AI to optimize marketing and review analysis. If your goal is to own your booking process and boost revenue directly through your website, SHR BE is the clear choice.
Choose SHR BE if your hotel needs a highly rated, feature-rich platform with proven support and integrations, especially to increase direct bookings. If your primary focus is leveraging AI for marketing insights and review analysis, and you’re less concerned with direct booking infrastructure, then ETRAVELMARKETING might be suitable — but its lack of reviews and features makes it less compelling.
For most hotels seeking a trusted, comprehensive booking solution that has demonstrated its value through extensive reviews and recent performance, SHR Booking Engine is the recommended choice.
Booking Engine pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
ETRAVELMARKETING |
|---|
According to HTR's product database, SHR Booking Engine (BE) and ETRAVELMARKETING share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
ETRAVELMARKETING |
|---|---|---|
| A/B testing & optimization | ||
| Mobile optimized/responsive | ||
| Pooled inventory | ||
| Pre-stay emails | ||
| Special offers & discounts | ||
| Urgency messaging |
Showing top differences. 34 more features differ between these products.
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Our results and KPIs from booking engine to digital reinforce the effectiveness of our partnership and SHR Group's exceptional technology."
No published case study for this goal yet.
What hoteliers love
Users frequently commend SHR's proactive and responsive customer support. Account managers and support teams are described as very helpful, knowledgea... Users frequently commend SHR's proactive and responsive customer support. Account managers and support teams are described as very helpful, knowledgeable, and quick to respond to issues. The guidance provided by customer success teams is considered invaluable for optimizing use of the software. This topic is covered in 30 reviews.
A key feature frequently highlighted is the robust integration capabilities of the platform. Windsurfer CRS efficiently communicates with various PMSs... A key feature frequently highlighted is the robust integration capabilities of the platform. Windsurfer CRS efficiently communicates with various PMSs, channel managers, and CRM tools, ensuring seamless operations and up-to-date information across systems. However, some users desire improved integration with additional systems and platforms. This topic is seen in 18 reviews.
Users commend the intuitive interface of Windsurfer CRS, which makes the booking process seamless for guests and easy for hotel staff to manage. The e... Users commend the intuitive interface of Windsurfer CRS, which makes the booking process seamless for guests and easy for hotel staff to manage. The ease of setting up and managing rate plans, the flexibility to customize booking pages, and straightforward navigation contribute to overall efficiency. This topic is identified in 20 reviews.
Where hoteliers push back
Some users have noted that while the frontend is user-friendly, the backend navigation and filtering options could be more intuitive and user-friendly... Some users have noted that while the frontend is user-friendly, the backend navigation and filtering options could be more intuitive and user-friendly. Improvements in these areas could significantly enhance efficiency and user satisfaction. This topic is identified in 12 reviews.
Some users suggest that the visual aesthetics of the booking engine could be improved. Enhancing the polished and modern design of the user interface... Some users suggest that the visual aesthetics of the booking engine could be improved. Enhancing the polished and modern design of the user interface could further elevate the overall booking experience and make it more visually appealing. This topic is discussed in 6 reviews.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. SHR Booking Engine (BE) and ETRAVELMARKETING share many core Booking Engine features, but each has unique capabilities. SHR Booking Engine (BE) offers 81 verified integration partners, while ETRAVELMARKETING offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. SHR Booking Engine (BE) leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
SHR Booking Engine (BE): No. ETRAVELMARKETING: No. Neither product currently offers a free tier. Most Booking Engine vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. SHR Group has an HT Score of 46 and ETRAVELMARKETING has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor