The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 512 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
SHR Group shines in ease of use and customer support — especially for Boutique Hotels properties (5.0/5) , with exclusive features like Mobile optimized/responsive and Urgency messaging.
GRBROOMS shines .
Side-by-side ratings based on 512 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 512 | 0 |
After analyzing 512 verified reviews, SHR Group users most value its proactive customer support, integration capabilities, intuitive interface, while GRBROOMS users highlight . Click any theme to see what reviewers say.
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Proactive customer support
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Integration capabilities
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Intuitive interface
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Rate and inventory management
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Backend navigation improvements
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Visual and aesthetic design
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Support documentation and training
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How each product ranks among Booking Engine vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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GRBROOMS |
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| Small (10-24 rooms) ▾ | #8 76 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #2 369 reviews | — |
| Large (75-199 rooms) ▾ | #4 39 reviews | — |
| X-Large (200+ rooms) ▾ | #5 16 reviews | — |
By Property Type
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GRBROOMS |
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| Boutique ▾ | #3 232 reviews | — |
| Luxury ▾ | #2 320 reviews | — |
| Branded / Chain ▾ | #2 166 reviews | — |
| Extended Stay ▾ | #4 32 reviews | — |
By Region
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GRBROOMS |
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| North America ▾ | #8 39 reviews | — |
| Europe ▾ | #2 440 reviews | — |
| Asia Pacific ▾ | #15 11 reviews | — |
| Middle East | #16 3 reviews | — |
Choosing between SHR Booking Engine (BE) by SHR Group and GRBROOMS is about identifying which platform best suits your hotel’s needs. Both products aim to streamline reservation management, but SHR BE’s focus on direct booking growth and revenue optimization sets it apart. GRBROOMS offers a comprehensive property management system, but its primary strength lies in operational efficiency rather than conversion-focused booking. Are you looking to maximize direct bookings or improve overall property management?
SHR BE is designed explicitly to boost direct bookings through a customizable, feature-rich platform tailored for hospitality businesses. It offers extensive tools like A/B testing, special offers, and multi-lingual support, making it ideal for hotels focused on increasing their online revenue. GRBROOMS, on the other hand, consolidates reservation, guest communication, and financial tracking, making it better suited for hotels that need to improve day-to-day operations.
While SHR BE has a strong focus on conversion optimization and marketing integration, GRBROOMS emphasizes operational workflows and real-time updates. If your main goal is to drive direct bookings and revenue, SHR BE’s recent reviews and higher ratings make it the more compelling choice. Are you prioritizing revenue growth or operational efficiency?
If your hotel needs a primarily online booking solution that enhances direct reservations and revenue, go with SHR BE. Its 339 reviews with a 4.86/5 rating, high customer satisfaction, and robust features make it a proven choice for hoteliers seeking to grow their direct channel.
If your hotel requires a property management platform that simplifies reservations, automates workflows, and improves internal operations, GRBROOMS is better suited. Its focus on automation and real-time updates helps streamline guest communication and financial management but lacks the extensive marketing features of SHR BE.
For hoteliers aiming to increase direct bookings and optimize revenue, SHR BE is the clear winner. For those prioritizing operational workflows, GRBROOMS might suffice, but it lacks the marketing and conversion tools that have garnered SHR BE such strong reviews.
SHR BE boasts a high ease of use rating at 4.67/5, with many reviews praising its intuitive interface and onboarding process. Users appreciate the straightforward navigation and helpful onboarding support, making it accessible even for smaller teams or independent hotels.
GRBROOMS’ interface, while praised for its simplicity, does not have a publicly available ease of use rating, and there are limited review details. Given SHR BE’s detailed user feedback and high ratings, it’s evident that it offers a smoother experience for hotel staff and management.
Edge: SHR Booking Engine.
SHR BE offers 46 features including mobile optimization, A/B testing, urgency messaging, special offers, pooled inventory, pre- and post-stay emails, multi-lingual support, loyalty integration, and more. Its comprehensive feature set directly targets revenue growth and marketing efforts, with advanced options like gift vouchers, booking abandonment recapture, and rate plan comparisons.
GRBROOMS does not list specific features but emphasizes automated workflows, report generation, and real-time updates for operational efficiency. It lacks the marketing and conversion-oriented features present in SHR BE.
Edge: SHR Booking Engine.
SHR BE scores highly on support, with a 4.86/5 customer support rating and recent reviews praising its responsiveness and dedicated account management. Hoteliers highlight the proactive, knowledgeable assistance that helps maximize the platform’s capabilities.
GRBROOMS does not have available support ratings or recent reviews. With no customer support data, SHR BE’s proven track record and positive testimonials give it a clear edge in this category.
Edge: SHR Booking Engine.
SHR BE integrates with 81 verified partners, including major PMS, channel managers, and marketing platforms like Criton, Priority Software, and Google Hotel Ads. Its extensive integrations enable seamless operation, with many users citing smooth connectivity as a key advantage.
GRBROOMS has no listed integrations or verified partner data, limiting its ability to connect with other hotel systems. For hotels seeking a flexible, connected solution, SHR BE’s integration network is a significant benefit.
Edge: SHR Booking Engine.
SHR BE’s 339 recent reviews with a 4.86/5 rating demonstrate high customer satisfaction. Hoteliers in diverse segments like boutique, city center, and luxury hotels rate it highly for its ease of use, feature set, and support.
GRBROOMS lacks review data and ratings, making comparison impossible. Based on available evidence, SHR BE is clearly the preferred choice among hoteliers.
Edge: SHR Booking Engine.
Both products do not publicly list specific pricing details, indicating bespoke quotes based on hotel size and needs. SHR BE’s pricing model appears to be a monthly fee, but exact costs are not disclosed.
GRBROOMS also lacks transparent pricing, which is common for property management solutions. Expect to contact sales for tailored quotes, and consider the value of features and support in your decision.
Not ideal if your hotel primarily needs operational management rather than marketing and revenue optimization. Smaller properties with straightforward needs might find SHR BE’s extensive features more than necessary.
Not ideal if your main goal is to accelerate direct bookings or maximize revenue through sophisticated online marketing. Larger hotels or those wanting to expand their direct booking channels should consider SHR BE instead.
The core difference is that SHR BE is a revenue-focused booking engine with extensive marketing and conversion tools, while GRBROOMS is a property management platform designed for operational efficiency. SHR BE’s 339 recent reviews and 4.86/5 rating reflect strong market validation, especially for hotels seeking to grow direct bookings.
Choose SHR BE if your priority is increasing direct reservations, improving revenue, and running targeted marketing campaigns. Its broad feature set, high customer support ratings, and extensive integrations make it the clear leader for hotels aiming for growth.
Opt for GRBROOMS if your focus is on streamlining day-to-day operations, automating workflows, and reducing manual management. However, keep in mind its lack of recent reviews and features aimed at revenue growth, which could limit its suitability for hotels seeking increased online bookings.
In summary, SHR Booking Engine is the stronger choice for hoteliers committed to driving direct bookings and revenue in today’s competitive landscape. GRBROOMS remains a solid operational tool but is less aligned with revenue growth and marketing needs.
According to HTR's product database, SHR Booking Engine (BE) and GRBROOMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
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GRBROOMS |
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| A/B testing & optimization | ||
| Mobile optimized/responsive | ||
| Pooled inventory | ||
| Pre-stay emails | ||
| Special offers & discounts | ||
| Urgency messaging |
Showing top differences. 34 more features differ between these products.
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Our results and KPIs from booking engine to digital reinforce the effectiveness of our partnership and SHR Group's exceptional technology."
No published case study for this goal yet.
What hoteliers love
Users frequently commend SHR's proactive and responsive customer support. Account managers and support teams are described as very helpful, knowledgea... Users frequently commend SHR's proactive and responsive customer support. Account managers and support teams are described as very helpful, knowledgeable, and quick to respond to issues. The guidance provided by customer success teams is considered invaluable for optimizing use of the software. This topic is covered in 30 reviews.
A key feature frequently highlighted is the robust integration capabilities of the platform. Windsurfer CRS efficiently communicates with various PMSs... A key feature frequently highlighted is the robust integration capabilities of the platform. Windsurfer CRS efficiently communicates with various PMSs, channel managers, and CRM tools, ensuring seamless operations and up-to-date information across systems. However, some users desire improved integration with additional systems and platforms. This topic is seen in 18 reviews.
Users commend the intuitive interface of Windsurfer CRS, which makes the booking process seamless for guests and easy for hotel staff to manage. The e... Users commend the intuitive interface of Windsurfer CRS, which makes the booking process seamless for guests and easy for hotel staff to manage. The ease of setting up and managing rate plans, the flexibility to customize booking pages, and straightforward navigation contribute to overall efficiency. This topic is identified in 20 reviews.
Where hoteliers push back
Some users have noted that while the frontend is user-friendly, the backend navigation and filtering options could be more intuitive and user-friendly... Some users have noted that while the frontend is user-friendly, the backend navigation and filtering options could be more intuitive and user-friendly. Improvements in these areas could significantly enhance efficiency and user satisfaction. This topic is identified in 12 reviews.
Some users suggest that the visual aesthetics of the booking engine could be improved. Enhancing the polished and modern design of the user interface... Some users suggest that the visual aesthetics of the booking engine could be improved. Enhancing the polished and modern design of the user interface could further elevate the overall booking experience and make it more visually appealing. This topic is discussed in 6 reviews.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. SHR Booking Engine (BE) and GRBROOMS share many core Booking Engine features, but each has unique capabilities. SHR Booking Engine (BE) offers 81 verified integration partners, while GRBROOMS offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. SHR Booking Engine (BE) leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
SHR Booking Engine (BE): No. GRBROOMS: No. Neither product currently offers a free tier. Most Booking Engine vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. SHR Group has an HT Score of 46 and GRBROOMS has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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