The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 512 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
SHR Group shines in ease of use and customer support — especially for Boutique Hotels properties (5.0/5) , with exclusive features like Mobile optimized/responsive and Urgency messaging.
Pegipegi shines .
Side-by-side ratings based on 512 verified hotelier reviews on HTR.
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| Ease of Use |
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| Value for Money |
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| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 512 | 0 |
After analyzing 512 verified reviews, SHR Group users most value its proactive customer support, integration capabilities, intuitive interface, while Pegipegi users highlight . Click any theme to see what reviewers say.
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Pegipegi |
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Proactive customer support
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Integration capabilities
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Intuitive interface
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Rate and inventory management
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Backend navigation improvements
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Visual and aesthetic design
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Support documentation and training
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How each product ranks among Booking Engine vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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Pegipegi |
|---|---|---|
| Small (10-24 rooms) ▾ | #8 76 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #2 369 reviews | — |
| Large (75-199 rooms) ▾ | #4 39 reviews | — |
| X-Large (200+ rooms) ▾ | #5 16 reviews | — |
By Property Type
| Segment |
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Pegipegi |
|---|---|---|
| Boutique ▾ | #3 232 reviews | — |
| Luxury ▾ | #2 320 reviews | — |
| Branded / Chain ▾ | #2 166 reviews | — |
| Extended Stay ▾ | #4 32 reviews | — |
By Region
| Segment |
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Pegipegi |
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| North America ▾ | #8 39 reviews | — |
| Europe ▾ | #2 440 reviews | — |
| Asia Pacific ▾ | #15 11 reviews | — |
| Middle East | #16 3 reviews | — |
Choosing between SHR Booking Engine (BE) by SHR Group and Pegipegi hinges on your hotel's specific needs, current technology stack, and strategic goals. Both platforms aim to streamline the booking process, but SHR BE offers a comprehensive, feature-rich solution backed by numerous reviews, while Pegipegi appears more like a travel platform with limited review data and no recent activity. Your decision depends on whether you prioritize robust functionality and proven support or are seeking a simpler, less documented solution.
SHR BE excels in delivering a feature set tailored for hoteliers seeking direct booking control, with extensive integrations and a track record of customer satisfaction. Pegipegi, on the other hand, lacks the depth of features, recent reviews, and regional presence necessary to confidently power your hotel’s booking operations.
So, which product aligns better with your hotel’s growth plans and operational complexity?
Both SHR BE and Pegipegi serve the purpose of facilitating reservations, but SHR boasts an array of 46 unique features designed for hotel operators, including multi-lingual support, rate management, and guest engagement tools. Pegipegi, by comparison, offers no documented advanced features, suggesting it functions more as a general travel booking platform rather than a dedicated hotel solution.
SHR’s platform is built for scalability and customization, allowing you to optimize the guest journey, run targeted promotions, and manage inventory dynamically. Pegipegi’s lack of feature differentiation and absence of recent reviews raise questions about its ongoing development or suitability for hotel-specific needs.
Are you seeking a platform with proven functionalities and ongoing support, or is a simple booking aggregation sufficient?
If your hotel prioritizes comprehensive control over your direct booking channel, SHR BE is the clear choice. Its extensive feature set—covering mobile responsiveness, special offers, multi-currency, and advanced reporting—caters to mid-sized and larger properties aiming to maximize revenue and guest personalization.
Conversely, if your hotel operates primarily in a travel agency or tour operator context, or if you need a platform that aggregates bookings from multiple sources without deep hotel management features, Pegipegi might seem appealing. However, with zero recent reviews and no clear distinct capabilities, it’s difficult to recommend Pegipegi for hotel-specific needs.
For hoteliers focused on direct revenue growth, SHR remains the more trustworthy option.
SHR BE maintains a high usability rating of 4.67 out of 5, with numerous positive comments about its intuitive interface, onboarding process, and responsive support. Customers praise the platform for its straightforward navigation and helpful customer service, often citing account managers like Ricky as instrumental in smooth implementation.
Pegipegi’s user experience cannot be confidently assessed due to the lack of recent reviews or documented feedback. Its interface and onboarding process are not publicly detailed, and the absence of support ratings leaves its ease of use uncertain.
Edge: SHR Booking Engine.
SHR’s platform offers 46 features, including mobile optimization, A/B testing, urgency messaging, loyalty integrations, multi-lingual options, and advanced rate management. It also supports guest engagement through pre-stay and post-stay emails, gift vouchers, and multiple payment options like Stripe, PayPal, and Apple Pay.
Pegipegi has no documented features, making it impossible to compare beyond its basic travel booking functions. Its lack of hotel-specific tools and integrations diminishes its appeal for hotel operators seeking control and customization.
Edge: SHR Booking Engine.
Customer reviews for SHR highlight a support team rated 4.86 out of 5, with comments praising responsiveness, knowledgeable staff, and proactive account management. Many reviews mention the support team’s role in onboarding and ongoing assistance, with quotes like “the Avvio team is amazing to work with.”
Pegipegi’s support quality cannot be gauged due to the absence of recent reviews or detailed customer feedback, making SHR’s support performance the clear leader.
Edge: SHR Booking Engine.
SHR boasts 81 verified integration partners, including PMSs, channel managers, and revenue systems such as Criton, Profitroom, and OpenHotel. Its wide array of integrations ensures your hotel can connect seamlessly with existing systems and expand capabilities.
Pegipegi offers no verified integrations or partnership data, which limits its adaptability for hotel environments that rely on multiple systems. This lack of connectivity makes SHR the superior choice for hotels seeking a unified operational ecosystem.
Edge: SHR Booking Engine.
SHR’s ratings reflect a high level of satisfaction, with a 4.86/5 overall score based on 339 reviews, primarily from mid-sized and boutique hotels across multiple regions. Recent reviews (none in the past six months) continue to affirm its reliability and support. The platform is especially favored by boutique, city center, and resort hotels.
Pegipegi’s rating information is nonexistent, and the lack of recent reviews indicates limited ongoing customer engagement. Therefore, SHR’s proven reputation makes it the better-rated choice.
Edge: SHR Booking Engine.
Pricing details for SHR are not publicly listed, but it appears to operate on a custom quote basis, typical for enterprise-focused platforms with extensive features. Pegipegi’s pricing is also unavailable, suggesting it may be a service targeting larger travel platforms or aggregators rather than individual hotels.
Given the absence of transparent pricing, your hotel should contact each vendor directly to assess value, but SHR’s feature depth and reputation imply a higher investment with clear ROI potential.
Not ideal if your hotel is small, operates solely with third-party booking sites, or prefers a simple, low-cost solution.
Not ideal if you need a dedicated hotel booking engine with extensive customization or integrations, given the limited evidence of features and support.
SHR Booking Engine provides a well-rounded, feature-rich platform proven through hundreds of reviews, with a high customer satisfaction score. Its extensive integrations and regional presence make it suitable for hotels seeking to maximize direct bookings and revenue management.
Pegipegi, lacking recent reviews and documented capabilities, appears more suitable as a travel aggregation platform rather than a dedicated hotel booking engine. Its limited information and absence of support ratings suggest it’s not the optimal choice for hotels aiming to grow their direct booking channel.
If your hotel’s focus is on robust features, proven support, and strategic growth, SHR BE is the clear winner. For basic travel booking needs or non-hotel-specific functions, Pegipegi may suffice—though its suitability is unverified for hotel operations.
According to HTR's product database, SHR Booking Engine (BE) and Pegipegi share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
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Pegipegi |
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| A/B testing & optimization | ||
| Mobile optimized/responsive | ||
| Pooled inventory | ||
| Pre-stay emails | ||
| Special offers & discounts | ||
| Urgency messaging |
Showing top differences. 34 more features differ between these products.
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Our results and KPIs from booking engine to digital reinforce the effectiveness of our partnership and SHR Group's exceptional technology."
No published case study for this goal yet.
What hoteliers love
Users frequently commend SHR's proactive and responsive customer support. Account managers and support teams are described as very helpful, knowledgea... Users frequently commend SHR's proactive and responsive customer support. Account managers and support teams are described as very helpful, knowledgeable, and quick to respond to issues. The guidance provided by customer success teams is considered invaluable for optimizing use of the software. This topic is covered in 30 reviews.
A key feature frequently highlighted is the robust integration capabilities of the platform. Windsurfer CRS efficiently communicates with various PMSs... A key feature frequently highlighted is the robust integration capabilities of the platform. Windsurfer CRS efficiently communicates with various PMSs, channel managers, and CRM tools, ensuring seamless operations and up-to-date information across systems. However, some users desire improved integration with additional systems and platforms. This topic is seen in 18 reviews.
Users commend the intuitive interface of Windsurfer CRS, which makes the booking process seamless for guests and easy for hotel staff to manage. The e... Users commend the intuitive interface of Windsurfer CRS, which makes the booking process seamless for guests and easy for hotel staff to manage. The ease of setting up and managing rate plans, the flexibility to customize booking pages, and straightforward navigation contribute to overall efficiency. This topic is identified in 20 reviews.
Where hoteliers push back
Some users have noted that while the frontend is user-friendly, the backend navigation and filtering options could be more intuitive and user-friendly... Some users have noted that while the frontend is user-friendly, the backend navigation and filtering options could be more intuitive and user-friendly. Improvements in these areas could significantly enhance efficiency and user satisfaction. This topic is identified in 12 reviews.
Some users suggest that the visual aesthetics of the booking engine could be improved. Enhancing the polished and modern design of the user interface... Some users suggest that the visual aesthetics of the booking engine could be improved. Enhancing the polished and modern design of the user interface could further elevate the overall booking experience and make it more visually appealing. This topic is discussed in 6 reviews.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. SHR Booking Engine (BE) and Pegipegi share many core Booking Engine features, but each has unique capabilities. SHR Booking Engine (BE) offers 81 verified integration partners, while Pegipegi offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. SHR Booking Engine (BE) leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
SHR Booking Engine (BE): No. Pegipegi: No. Neither product currently offers a free tier. Most Booking Engine vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. SHR Group has an HT Score of 46 and Pegipegi has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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