The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 512 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
SHR Group shines in ease of use and customer support — especially for Boutique Hotels properties (5.0/5) , with exclusive features like Mobile optimized/responsive and Urgency messaging.
RESnWEB shines .
Side-by-side ratings based on 512 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 512 | 0 |
After analyzing 512 verified reviews, SHR Group users most value its proactive customer support, integration capabilities, intuitive interface, while RESnWEB users highlight . Click any theme to see what reviewers say.
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Proactive customer support
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Integration capabilities
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Intuitive interface
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Rate and inventory management
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Backend navigation improvements
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Visual and aesthetic design
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Support documentation and training
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How each product ranks among Booking Engine vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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RESnWEB |
|---|---|---|
| Small (10-24 rooms) ▾ | #8 76 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #2 369 reviews | — |
| Large (75-199 rooms) ▾ | #4 39 reviews | — |
| X-Large (200+ rooms) ▾ | #5 16 reviews | — |
By Property Type
| Segment |
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RESnWEB |
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| Boutique ▾ | #3 232 reviews | — |
| Luxury ▾ | #2 320 reviews | — |
| Branded / Chain ▾ | #2 166 reviews | — |
| Extended Stay ▾ | #4 32 reviews | — |
By Region
| Segment |
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RESnWEB |
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| North America ▾ | #8 39 reviews | — |
| Europe ▾ | #2 440 reviews | — |
| Asia Pacific ▾ | #15 11 reviews | — |
| Middle East | #16 3 reviews | — |
Choosing the right booking engine is crucial for your hotel’s ability to attract and convert direct bookings while managing revenue effectively. SHR Booking Engine (BE) by SHR Group has a significant advantage in reviews, features, and market presence, compared to RESnWEB, which currently has no reviews or recent data available. As a hotelier, your decision should rest on which platform best fits your operational needs and growth ambitions.
While RESnWEB’s lack of reviews and limited market presence make it difficult to evaluate, SHR Group’s dominant review scores and extensive feature set offer a clear, proven choice for most properties. Do you want a platform with measurable success and robust support, or are you comfortable exploring a less proven solution?
SHR Booking Engine is designed specifically to increase direct bookings through a highly customizable, feature-rich interface. It offers 46 unique features, including mobile responsiveness, A/B testing, special offers, and multiple rate management tools, all supported by a strong track record of customer satisfaction.
RESnWEB, in contrast, is primarily a property management system (PMS) rather than a dedicated booking engine, with no available review data to attest to its booking capabilities or user satisfaction. Its focus appears more on property management functions than direct booking optimization.
The choice hinges on your hotel’s primary goal: if you need a proven, feature-packed booking engine to boost revenue, SHR is the clear leader. Do you prioritize a well-supported, extensively reviewed platform? Or are you exploring options with unverified effectiveness?
If your hotel needs a dedicated, reliable booking engine that enhances direct reservations, SHR Group’s solution is the clear choice. Its strong rating of 4.86/5 from 339 reviews, including a 96% likelihood to recommend, demonstrates proven satisfaction across hotel segments, especially boutique and city center properties.
RESnWEB is better suited if your focus is on integrated property management rather than a specialized booking engine, but with no recent reviews or customer feedback, its suitability remains uncertain.
For properties aiming to maximize online revenue through a tested tool supported by extensive integrations and proven results, SHR remains the safer, more effective option. If your hotel requires a PMS with some booking capabilities but no proven booking engine features, RESnWEB might be considered, though its lack of data is a concern.
SHR’s platform scores 4.67/5 for ease of use, with users praising its intuitive interface, straightforward onboarding, and helpful customer support. Several reviews highlight its user-friendly design, which simplifies managing rates, offers, and guest experiences, even for teams new to advanced booking tools.
RESnWEB’s interface details are unavailable, and with no recent reviews, we cannot ascertain its usability. As a property management system, it likely prioritizes operational efficiency, but its effectiveness as a booking engine remains unverified.
Edge: SHR Booking Engine.
SHR Booking Engine boasts 46 features, including mobile optimization, special offers, loyalty integrations, multiple rate management options, and abandonment recapture tools—none of which RESnWEB offers or mentions. Its advanced features support direct booking optimization and revenue growth.
RESnWEB, as a PMS, is focused on property management, tenant tracking, maintenance, and reporting, with no specific booking engine features documented. This limits its utility as a direct booking platform.
Edge: SHR Booking Engine.
SHR Group’s support scores 4.86/5, with reviews praising its quick, knowledgeable, and proactive customer service. Customers highlight the responsiveness of account managers and the helpfulness of their onboarding and support teams.
RESnWEB lacks available review data or customer feedback, making it impossible to compare their support quality. Given SHR’s established reputation, it clearly offers superior customer support.
Edge: SHR Booking Engine.
SHR Group integrates with 81 verified partners, including major PMSs, channel managers, payment gateways, and digital marketing tools. This extensive partner network facilitates smooth connectivity and operational flexibility.
RESnWEB has no listed integrations in the available data, limiting its appeal for hotels seeking a platform that works seamlessly with other systems.
Edge: SHR Booking Engine.
SHR’s recent reviews show a high rating of 4.86/5, with a 96% likelihood to recommend. Hotels across segments, especially boutique and city center properties, report excellent satisfaction, citing features, support, and ease of use.
RESnWEB’s ratings and reviews are unavailable, so no comparative data exists. Based on the existing evidence, SHR is the clearly favored platform.
Edge: SHR Booking Engine.
Pricing details are not publicly available for either platform. SHR Group does not advertise a freemium or monthly flat fee, and RESnWEB’s costs are similarly undisclosed.
Given the lack of transparent pricing, your best bet is to inquire directly for quotes based on your property size and needs.
Not ideal if your property is primarily managed through a PMS without a focus on direct online bookings, or if you prefer a simple, less feature-intensive solution.
Not ideal if your primary goal is to maximize direct online bookings or if you need extensive feature sets with proven market success.
SHR Booking Engine is a highly rated, feature-packed platform with a proven track record, extensive integrations, and positive customer feedback. It is best suited for hotels seeking to amplify direct bookings, optimize revenue, and enjoy comprehensive support.
RESnWEB, as a property management system, offers operational tools but lacks verified booking engine capabilities and recent reviews. Its utility as a direct booking platform remains unconfirmed, making it a less reliable choice for revenue-focused hoteliers.
In summary, if your hotel’s goal is growth through a reliable, well-supported booking engine backed by user validation, SHR is the clear choice. RESnWEB may serve your operational needs but is not recommended solely for direct booking enhancement without further evidence of performance.
According to HTR's product database, SHR Booking Engine (BE) and RESnWEB share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
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RESnWEB |
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| A/B testing & optimization | ||
| Mobile optimized/responsive | ||
| Pooled inventory | ||
| Pre-stay emails | ||
| Special offers & discounts | ||
| Urgency messaging |
Showing top differences. 34 more features differ between these products.
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Our results and KPIs from booking engine to digital reinforce the effectiveness of our partnership and SHR Group's exceptional technology."
No published case study for this goal yet.
What hoteliers love
Users frequently commend SHR's proactive and responsive customer support. Account managers and support teams are described as very helpful, knowledgea... Users frequently commend SHR's proactive and responsive customer support. Account managers and support teams are described as very helpful, knowledgeable, and quick to respond to issues. The guidance provided by customer success teams is considered invaluable for optimizing use of the software. This topic is covered in 30 reviews.
A key feature frequently highlighted is the robust integration capabilities of the platform. Windsurfer CRS efficiently communicates with various PMSs... A key feature frequently highlighted is the robust integration capabilities of the platform. Windsurfer CRS efficiently communicates with various PMSs, channel managers, and CRM tools, ensuring seamless operations and up-to-date information across systems. However, some users desire improved integration with additional systems and platforms. This topic is seen in 18 reviews.
Users commend the intuitive interface of Windsurfer CRS, which makes the booking process seamless for guests and easy for hotel staff to manage. The e... Users commend the intuitive interface of Windsurfer CRS, which makes the booking process seamless for guests and easy for hotel staff to manage. The ease of setting up and managing rate plans, the flexibility to customize booking pages, and straightforward navigation contribute to overall efficiency. This topic is identified in 20 reviews.
Where hoteliers push back
Some users have noted that while the frontend is user-friendly, the backend navigation and filtering options could be more intuitive and user-friendly... Some users have noted that while the frontend is user-friendly, the backend navigation and filtering options could be more intuitive and user-friendly. Improvements in these areas could significantly enhance efficiency and user satisfaction. This topic is identified in 12 reviews.
Some users suggest that the visual aesthetics of the booking engine could be improved. Enhancing the polished and modern design of the user interface... Some users suggest that the visual aesthetics of the booking engine could be improved. Enhancing the polished and modern design of the user interface could further elevate the overall booking experience and make it more visually appealing. This topic is discussed in 6 reviews.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. SHR Booking Engine (BE) and RESnWEB share many core Booking Engine features, but each has unique capabilities. SHR Booking Engine (BE) offers 81 verified integration partners, while RESnWEB offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. SHR Booking Engine (BE) leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
SHR Booking Engine (BE): No. RESnWEB: No. Neither product currently offers a free tier. Most Booking Engine vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. SHR Group has an HT Score of 46 and RESnWEB has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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