The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 444 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Bookassist shines in ease of use and customer support — especially for independent properties (5.0/5) , with exclusive features like Mobile optimized/responsive and Automated reporting.
Getaroom shines .
Side-by-side ratings based on 444 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 444 | 0 |
After analyzing 444 verified reviews, Bookassist users most value its customer support efficiency, user-friendly booking engine, reporting and analytics, while Getaroom users highlight . Click any theme to see what reviewers say.
|
|
Getaroom |
|---|---|
| Pros | |
|
+
Customer Support Efficiency
▾
|
|
|
+
User-Friendly Booking Engine
▾
|
|
|
+
Reporting and Analytics
▾
|
|
|
+
Direct Bookings Increase
▾
|
|
| Cons | |
|
−
Backend Intuitiveness
▾
|
|
|
−
Flexibility in Package Management
▾
|
|
|
−
Multiplatform and Multilingual Support
▾
|
|
How each product ranks among Booking Engine vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
Getaroom |
|---|---|---|
| Small (10-24 rooms) ▾ | #6 140 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #4 215 reviews | — |
| Large (75-199 rooms) ▾ | #3 53 reviews | — |
| X-Large (200+ rooms) ▾ | #7 11 reviews | — |
By Property Type
| Segment |
|
Getaroom |
|---|---|---|
| Boutique ▾ | #4 195 reviews | — |
| Luxury ▾ | #7 146 reviews | — |
| Branded / Chain ▾ | #6 100 reviews | — |
| Extended Stay ▾ | #3 60 reviews | — |
By Region
| Segment |
|
Getaroom |
|---|---|---|
| North America ▾ | #14 11 reviews | — |
| Europe ▾ | #3 400 reviews | — |
| Asia Pacific | #23 2 reviews | — |
| Middle East ▾ | #9 6 reviews | — |
Choosing between Bookassist and Getaroom hinges on your hotel’s specific needs and priorities. Bookassist excels in direct booking management with a focus on hotel branding, while Getaroom offers a broader global inventory and simplified booking processes for travelers.
Both platforms aim to streamline reservations, but their approaches differ markedly. Do you prioritize hotel-centric control and marketing, or a wide-reaching, consumer-focused booking experience?
Bookassist, with its 324 reviews and a 4.89/5 overall rating, is clearly the more trusted option for hoteliers seeking to boost direct bookings and revenue. Its recent reviews affirm its effectiveness in driving sales, with hoteliers praising its intuitive booking engine, detailed analytics, and high customer support scores.
Getaroom, by contrast, has no recent reviews or ratings, making it impossible to gauge its current performance or user satisfaction. Its lack of recent data suggests it may not be actively used or supported at this time.
If your goal is to increase direct bookings, optimize online presence, and benefit from a mature, well-reviewed platform, Bookassist stands out. Are you willing to risk the unproven track record of Getaroom or prioritize a broader inventory that seems less supported currently?
For hotels that need a high-conversion booking engine, especially those focused on direct sales and brand control, Bookassist is the clear choice. Its extensive feature set (40 unique features), proven track record, and recent positive reviews make it ideal for independent and boutique hotels aiming to stand out online.
If your hotel requires a simple, wide-ranging platform that aggregates inventory for travelers, Getaroom might seem appealing, but the absence of recent reviews and feature data makes it less reliable. Its broad inventory is less relevant if support and performance are unverified.
In summary, for hotels prioritizing direct, branded booking capacity with proven support, Bookassist is the better fit. For those looking for a broad inventory tool with less emphasis on hotel branding, Getaroom’s current lack of recent data makes it a less viable option.
Bookassist’s rated ease of use at 4.63/5, supported by positive reviews praising its simple booking process, responsive mobile version, and straightforward extranet. Users highlight its quick onboarding, with a 4.73/5 onboarding rating, and praise the platform’s intuitive navigation.
Getaroom has no recent reviews or ratings, so there’s no available data on its usability or onboarding experience. This lack of recent feedback suggests it cannot currently compete with Bookassist’s proven user-friendliness.
Edge: Bookassist.
Bookassist offers 40 exclusive features, including mobile optimization, gift vouchers, multi-lingual and multi-currency support, automated reporting, pre-stay emails, and robust integration options such as Google Analytics, Facebook tracking, and loyalty programs. These capabilities enable hotels to customize their booking experience deeply and manage all aspects of online distribution.
Getaroom has no listed features or unique differentiators, making it impossible to compare on this front. With no recent evidence of feature updates or comprehensive offerings, it’s clear Bookassist’s extensive feature set provides a significant advantage.
Edge: Bookassist.
Bookassist maintains a high customer support rating of 4.85/5, with reviews emphasizing responsive, professional, and proactive assistance. Hoteliers appreciate the support team’s quick responses and helpful guidance, often citing it as a key reason for their satisfaction.
Getaroom shows no recent support ratings or reviews, leaving its support quality unverified. Without recent feedback, there’s no evidence to suggest it matches the high support standards set by Bookassist.
Edge: Bookassist.
Bookassist boasts 74 verified partners, including major players like Yanolja, Google Hotel Ads, Stripe, Paypal, and Facebook. Its integration capabilities cover marketing, revenue management, payment gateways, and distribution channels, offering a well-rounded ecosystem for hoteliers.
Getaroom has only one verified partner, providing minimal integration options. Its limited partner network restricts hotels from automating or expanding their online marketing and distribution efforts.
Edge: Bookassist.
Bookassist’s 324 recent reviews and 4.89/5 rating demonstrate a high level of satisfaction, particularly from boutique, city center, and independent hotels. Reviewers commend its ease of use, support, and impact on direct bookings, with some noting that it’s “probably the top booking engine in the market.”
Getaroom has no recent reviews or ratings, making it impossible to assess hotel satisfaction. Its lack of recent feedback diminishes confidence in its value proposition.
Edge: Bookassist.
Both platforms do not publicly disclose their pricing models; they are offered without free versions or clear subscription details. Priority should be given to value and support, since cost transparency is lacking.
Given the available data, Bookassist’s value is supported by its extensive features and proven ROI, justifying its higher perceived value compared to the unknown cost of Getaroom.
Not ideal if you prefer a minimal, less feature-rich system or have limited technical support resources.
Not ideal if you require deep integration, detailed analytics, or a proven support system.
Bookassist is a well-established, feature-rich booking engine that primarily serves hotels looking to boost direct online sales. Its extensive integrations, high user ratings, and recent reviews make it a safe, effective choice for hoteliers aiming to grow their direct bookings.
Getaroom lacks recent data, reviews, and detailed features, making it difficult to evaluate as a current or reliable solution. Its broad inventory focus may appeal to some, but without verified recent performance, it’s less advisable for hotels seeking proven results.
For hoteliers committed to direct booking growth, robust support, and deep customization, Bookassist stands out as the clear winner. If your hotel needs are simple and inventory-focused, and you’re willing to risk unverified support, Getaroom might seem appealing; however, its lack of recent user feedback diminishes its credibility.
Booking Engine pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
Getaroom |
|---|
According to HTR's product database, Bookassist and Getaroom share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
Getaroom |
|---|---|---|
| Gift Vouchers | ||
| Gift Vouchers & Prepaid Experiences | ||
| Mobile optimized/responsive | ||
| Multi-currency | ||
| Multi-lingual | ||
| Tariffs |
Showing top differences. 28 more features differ between these products.
What hoteliers love
Bookassist receives high praise for its knowledgeable and responsive customer support team. The team is described as professional, proactive, and alwa... Bookassist receives high praise for its knowledgeable and responsive customer support team. The team is described as professional, proactive, and always ready to assist with any issues or inquiries.
The booking engine is lauded for its ease of use for both hoteliers and guests. It simplifies the booking process with intuitive navigation, clear cal... The booking engine is lauded for its ease of use for both hoteliers and guests. It simplifies the booking process with intuitive navigation, clear call-to-action buttons, and visually appealing design, thereby enhancing guest satisfaction.
The robust reporting and analytics capabilities of Bookassist receive positive feedback for providing detailed insights into booking trends, customer... The robust reporting and analytics capabilities of Bookassist receive positive feedback for providing detailed insights into booking trends, customer preferences, and revenue performance. This data empowers hoteliers to make informed decisions and optimize their revenue strategies.
Where hoteliers push back
Critiques are directed at the backend interface, with users suggesting that it could be more intuitive and user-friendly. The need for simplifying the... Critiques are directed at the backend interface, with users suggesting that it could be more intuitive and user-friendly. The need for simplifying the process of managing and releasing add-ons and packages is frequently mentioned.
While the booking engine facilitates creating various offers and packages, some users find the process cumbersome and desire greater flexibility and i... While the booking engine facilitates creating various offers and packages, some users find the process cumbersome and desire greater flexibility and intuitiveness in the backend system for managing these packages more efficiently.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Bookassist and Getaroom share many core Booking Engine features, but each has unique capabilities. Bookassist offers 74 verified integration partners, while Getaroom offers 1. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Bookassist leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Bookassist: No. Getaroom: No. Neither product currently offers a free tier. Most Booking Engine vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Bookassist has an HT Score of 38 and Getaroom has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor