The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 1,255 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Cloudbeds shines in ease of use and customer support — especially for independent properties (4.5/5) , with exclusive features like Integrated Payment Processing and Booking Performance and Pace Reporting.
Make My trip shines .
Side-by-side ratings based on 1,255 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | From $200/mo | Contact sales |
| Verified Reviews | 1,255 | 0 |
After analyzing 1,255 verified reviews, Cloudbeds users most value its ease of use and intuitive design, real-time synchronization, all-in-one platform integration, while Make My trip users highlight . Click any theme to see what reviewers say.
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Ease of use and intuitive design
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Real-time synchronization
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All-in-one platform integration
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Reporting and analytics
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| Cons | |
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Customization limitations
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Speed and performance issues
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Website builder limitations
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How each product ranks among Channel Managers vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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Make My trip |
|---|---|---|
| Small (10-24 rooms) ▾ | #3 572 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #5 171 reviews | — |
| Large (75-199 rooms) ▾ | #4 42 reviews | — |
| X-Large (200+ rooms) | #11 4 reviews | — |
By Property Type
| Segment |
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Make My trip |
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| Boutique ▾ | #2 484 reviews | — |
| Luxury ▾ | #4 213 reviews | — |
| Branded / Chain ▾ | #4 108 reviews | — |
| Extended Stay ▾ | #2 92 reviews | — |
By Region
| Segment |
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Make My trip |
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| North America ▾ | #1 405 reviews | — |
| Europe ▾ | #4 183 reviews | — |
| Asia Pacific ▾ | #4 231 reviews | — |
| Middle East ▾ | #6 14 reviews | — |
When it comes to choosing a channel manager for your hotel, you need a solution that offers reliability, extensive functionality, and proven support. Cloudbeds’ Channel Manager (myallocator) stands out with over 1,062 reviews and a recent surge of 74 reviews in the last six months, signaling active user engagement and ongoing satisfaction. In contrast, Goibibo by Make My Trip has no publicly available reviews or ratings, making Cloudbeds the clearer choice for hoteliers seeking tried-and-true performance.
Both products aim to streamline distribution and reduce overbooking risks, but Cloudbeds’ broader integration ecosystem and comprehensive feature set make it a more versatile option. Do you prioritize a well-established platform with verified success stories, or are you exploring newer regional players? The data favors Cloudbeds for its proven track record and recent user feedback.
Cloudbeds offers a highly rated platform tailored for independent hotels, boutique properties, hostels, and small chains, supported by a global presence in over 108 countries. It provides a unified platform that combines PMS, channel management, booking engine, and detailed analytics, making it suitable for hotels aiming for operational efficiency and growth. Make My Trip’s Goibibo, on the other hand, appears to target a different market segment—likely larger travel agencies or regional distribution networks—without available user reviews or detailed feature disclosures.
If your hotel needs a reliable, all-in-one channel management solution with international reach and proven software, Cloudbeds is the clear choice. Are you looking for a platform with recent active reviews and a robust ecosystem, or are you considering a regional player with limited public feedback? The evidence strongly suggests Cloudbeds as the safer, more data-backed option.
If your hotel needs a comprehensive, easy-to-use platform with proven integrations and a global footprint, go with Cloudbeds. Its extensive feature set—including PMS connectivity, analytics dashboards, multi-currency support, yield rules, and bulk updates—serves properties that want to optimize distribution and operations efficiently.
If you're a larger travel operator or regional distributor seeking a platform primarily focused on expanding reach within specific markets without detailed public reviews, Make My Trip might be worth exploring. However, without review data or feature transparency, Cloudbeds’ proven performance and recent customer satisfaction make it the better pick for most hotels aiming for growth and reliability.
Cloudbeds boasts a high ease-of-use rating of 4.6/5 based on over 1,062 reviews, with users praising its intuitive interface, straightforward setup, and friendly onboarding process—average onboarding scores of 4.45/5 reflect this. Reviewers frequently mention how staff can quickly adapt to the system, and the platform’s dashboard is described as “very intuitive” with “seamless reservation management.”
Make My Trip offers no publicly available user ratings or detailed feedback, so assessing ease of use is difficult. Given Cloudbeds’ extensive review base and recent positive feedback, it clearly has the advantage here.
Edge: Cloudbeds
Cloudbeds offers 17 unique features, including PMS connectivity, analytics dashboards, inventory management, 2-way real-time integrations, multi-lingual support, unlimited channels, channel self-mapping, multi-currency support, yield rules, bulk updates, an inventory grid, integrated payment processing, booking performance reports, and support for weekly and monthly rates. These features support diverse property management needs and advanced distribution strategies.
Make My Trip has no publicly listed or verified features, which limits your ability to evaluate its capabilities. With a broader, more detailed feature set, Cloudbeds takes the edge here.
Edge: Cloudbeds
Cloudbeds’ customer support scores 4.41/5 based on over 1,062 reviews, with many users citing “responsive,” “knowledgeable,” and “quick” support teams. Recent comments highlight the platform’s commitment to ongoing improvements and helpful onboarding, which is crucial when adopting new technology.
In contrast, Make My Trip provides no public review data or support ratings, leaving a significant information gap. Given Cloudbeds’ established reputation and recent positive feedback, it is the supported leader.
Edge: Cloudbeds
Cloudbeds boasts over 190 verified partner integrations, including well-known OTAs like Booking.com, Airbnb, and Expedia, alongside other tech solutions such as AdsHotel, Trevo, and HiJiffy. Its open API and extensive partner marketplace enable flexible, seamless connections suited for varied hotel ecosystems.
Make My Trip offers no publicly available data on integrations, limiting your ability to connect with other systems. Cloudbeds’ broad ecosystem and verified integrations give it a decisive advantage.
Edge: Cloudbeds
Cloudbeds’ user reviews consistently rate the platform at 4.64/5, with a Net Promoter Score of 8.98/10 and a recommendation rate of 91%. Hotels of various segments—including independent, boutique, and hostel properties—highlight its ease of use, reliability, and support.
Make My Trip has no accessible reviews or ratings, preventing a clear comparison. The recent review activity and high ratings for Cloudbeds affirm its strong reputation among hoteliers.
Edge: Cloudbeds
Cloudbeds’ pricing starts at $200/month for its channel manager, with no trial or freemium options publicly listed. This flat-rate model includes a comprehensive feature set, making it straightforward for hotels to budget.
Make My Trip does not disclose pricing details publicly, which complicates direct comparison. Based on transparency and value, Cloudbeds’ clear pricing structure offers better predictability.
Not ideal if your hotel is a large, regional distribution network seeking a regionalized platform without public reviews or global features. Also, if your budget is extremely tight and you require a free or very low-cost solution, Cloudbeds’ flat monthly fee might be a barrier.
Not ideal if you need a proven, feature-rich platform with global reach and recent user feedback, especially for independent hotels or boutique properties seeking reliability.
Cloudbeds offers a proven, feature-rich platform with extensive integrations, stellar recent reviews, and a global presence. It simplifies operations through real-time synchronization, detailed analytics, and a user-friendly interface, making it ideal for hotels seeking growth and operational efficiency.
If your hotel needs an established, well-supported system with proven success stories and active user engagement, go with Cloudbeds. Its high review count, recent positive feedback, and broad feature set make it the superior choice.
However, if your focus is on a regional distribution network within India, or if you’re seeking a platform with no public reviews and limited transparency, Make My Trip may be worth exploring—but with caution. Its lack of available data makes Cloudbeds the safer, more strategically sound decision.
Channel Managers pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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Make My trip | |
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| Starting Price | From $200/mo | — |
According to HTR's product database, Cloudbeds Channel Manager (myallocator) and Goibibo share 0 features. Here are the key differences — features one has that the other lacks.
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Make My trip |
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| 2-way real time integrations | ||
| Analytics dashboard | ||
| Centralized user & role management | ||
| Inventory Management | ||
| Multi-lingual | ||
| PMS connectivity |
Showing top differences. 5 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
No published case study for this goal yet.
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
No published case study for this goal yet.
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
No published case study for this goal yet.
What hoteliers love
The intuitive interface of Cloudbeds is highlighted positively by many users, who find it user-friendly for staff across all levels. This advantage re... The intuitive interface of Cloudbeds is highlighted positively by many users, who find it user-friendly for staff across all levels. This advantage reduces training time and enhances operational consistency, though some users still see room for improvement in advanced feature navigation.
The platform's real-time synchronization across different channels is highlighted as a critical feature. This provides users with up-to-date inventory... The platform's real-time synchronization across different channels is highlighted as a critical feature. This provides users with up-to-date inventory management, significantly reducing overbookings. Reviewers emphasize its importance in maintaining consistency across platforms like OTAs and direct bookings.
Many users praise Cloudbeds for its seamless integration of PMS, channel management, and booking engine, simplifying operations by reducing the need f... Many users praise Cloudbeds for its seamless integration of PMS, channel management, and booking engine, simplifying operations by reducing the need for multiple systems. This integration helps staff efficiently manage reservations, rates, and guest interactions in a centralized manner, boosting productivity and reducing errors.
Where hoteliers push back
While Cloudbeds supports essential functionalities, its customization options in areas such as website design, messaging, and reporting have been crit... While Cloudbeds supports essential functionalities, its customization options in areas such as website design, messaging, and reporting have been critiqued. Users seek more flexibility and control in tailoring these features to better meet specific business needs and improve guest experiences.
Though the platform generally performs well, some users report occasional speed bottlenecks and lag during peak operations, which can affect productiv... Though the platform generally performs well, some users report occasional speed bottlenecks and lag during peak operations, which can affect productivity. Faster load times and increased system responsiveness during high-traffic periods are desired improvements.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Cloudbeds Channel Manager (myallocator) and Goibibo share many core Channel Managers features, but each has unique capabilities. Cloudbeds Channel Manager (myallocator) offers 189 verified integration partners, while Goibibo offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Cloudbeds Channel Manager (myallocator) leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Cloudbeds Channel Manager (myallocator): No. Goibibo: No. Neither product currently offers a free tier. Most Channel Managers vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cloudbeds has an HT Score of 99 and Make My trip has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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