ICG Software vs. NIVULA SA vs. Tap Payments: Which is a Better Fit?

Surveys & Feedback

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Sentiment Analysis
Guest satisfaction surveys
Responsive surveys
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Email reminders

Boost completion rates with optional automated survey reminders.
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

Tripadvisor Review Partner
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

AI Generated Reply Automation

Followup faster and more personalized to each user in less time with AI replies.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Alerts & Notifications
Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Reporting, Analytics & Insights

Sentiment Analysis
Revenue Reporting
Competitive Intelligence
Corporate Reporting
Reporting Dashboard
Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.
Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.

Channels

Social Media
Tripadvisor
Booking.com
Google

Admin & Settings

Multi-property Management
Mobile Accessibility

What Customers Are Saying

Most Recent Review

FrontRetail

ICG Software doesn’t have any clients that have vouched for the product

Nivula Reputation

Complete, fast and Easy!!

Receptionist from Syracuse (Italy)

Tap Payments

Tap Payments doesn’t have any clients that have vouched for the product

Most Positive Review

Excellent!!!

Most Critical

References

ICG Software vs NIVULA SA vs Tap Payments : Which is a Better Fit?

Compare FrontRetail vs Nivula Reputation vs Tap Payments

FrontRetail

Nivula Reputation

Tap Payments

Compare FrontRetail vs Nivula Reputation vs Tap Payments

ICG Software

NIVULA SA

Tap Payments

Ratings Summary

FrontRetail

Nivula Reputation

Tap Payments

FrontRetail

Nivula Reputation

Tap Payments

FrontRetail

Nivula Reputation

Tap Payments

FrontRetail

Nivula Reputation

Tap Payments

FrontRetail

Nivula Reputation

Tap Payments

FrontRetail

Nivula Reputation

Tap Payments

FrontRetail

Nivula Reputation

Tap Payments

FrontRetail

Nivula Reputation

Tap Payments

Features

FrontRetail

Nivula Reputation

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Social Media

Tripadvisor

Booking.com

Google

Multi-property Management

Mobile Accessibility

Tap Payments

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

Customers

FrontRetail

Nivula Reputation

Tap Payments

Fit Score for Your Property

Pricing