Guest Service vs. Yammer: Which is a Better Fit?

Ratings Summary

HT Score

GuestService - Operational Excellence

unranked

Yammer

unranked

Popularity

GuestService - Operational Excellence

2 verified reviews

Yammer

4 verified reviews

Likelihood to Recommend

GuestService - Operational Excellence

95%

Yammer

58%

Ease of Use

GuestService - Operational Excellence

Yammer

2.6

ROI

GuestService - Operational Excellence

Yammer

3.8

Implementation

GuestService - Operational Excellence

Not enough data available

Yammer

Not enough data available

Customer Support

GuestService - Operational Excellence

4.5

Verified Customer Support

Yammer

3.5

Verified Customer Support

Certificate of Excellence

GuestService - Operational Excellence

Yammer

Features

Task Management

Work Prioritization

File Library Support (images, documents and videos)

Asset Tracking

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Inspection

Deep cleaning

Preventative maintenance module

Real time task tracking

Virtual logbook

Lost & found module

Late checkouts

Messaging & Collaboration

Message Routing

Team goal setting (e.g. rewards sign-ups, satisfaction)

In app translation

Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard

Multi-property portfolio monitoring

Print old records

Meter Reading

Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests

Message Templates

Create and have a library of templated messages for frequent requests

Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

GuestService - Operational Excellence

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

Yammer

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Guest Service

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Yammer

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Take recommendations quiz

Customers

Top 3 Segments

GuestService - Operational Excellence

Resorts - 100%

Motels - 0%

Hostels - 0%

Yammer

Other - 75%

Branded Hotels - 25%

Resorts - 0%

Featured clients

GuestService - Operational Excellence

Guest Service doesn’t have any featured brands available

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Pricing Available By Request

Yammer has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Mid-Sized (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

GuestService - Operational Excellence

Average

Yammer

Pricing Available By Request

Custom Price Quote

Guest Service

vs.

Yammer

vs.

1-click quote request

What Customers Are Saying

Most Recent Review

GuestService - Operational Excellence

Hotel Guest App

Sakar from (Turkey)

Yammer

Yammer was a corporate decision that we are now part of

General Manager from (Turkey)

Most Positive Review

GuestService - Operational Excellence

Enhancing our review score

Quality Manager from (Turkey)

Yammer

Yammer was a corporate decision that we are now part of

General Manager from (Turkey)

Most Critical

GuestService - Operational Excellence

Enhancing our review score

Quality Manager from (Turkey)

Yammer

I feel like Accor forced this but never gave us the processes to succeed

GM from Cairns City (Australia)

References

GuestService - Operational Excellence

Guest Service doesn’t have any references available

General Info

Screenshots

Yammer doesn't have any screenshots

Integrations

GuestService - Operational Excellence

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel Keyless Entry Systems (1)

View all integrations (4)

Yammer

Yammer doesn't have any integrations

Recent Company Updates

GuestService - Operational Excellence

Guest Service doesn’t have any recent company updates

GuestService - Operational Excellence

Guest Service doesn’t have any recent articles

Yammer

Yammer doesn’t have any recent articles