Hoteplus vs. Telus:
Which Is Right for You?

The Decision

Choosing between Hoteplus by Hoteplus and Telus for your hospitality TV needs hinges on your hotel’s priorities. Both aim to improve guest experience, but they diverge significantly in features, support, and market focus. Hoteplus offers a tailored, feature-rich platform with high customer satisfaction, while Telus provides basic connectivity with limited support and fewer features. Your decision depends on whether your hotel values comprehensive services or just reliable internet.

Hoteplus’s extensive feature set and glowing reviews make it the more compelling option for hotels seeking a full guest engagement system. Telus’s limited offerings and support issues suggest it’s better suited for simple connectivity needs rather than advanced guest entertainment solutions.

Quick Verdict: Which product is more suitable for your hotel?

Hoteplus provides a complete hospitality TV management system loaded with features like guest marketing, on-screen purchases, and device streaming, supported by a high customer support rating. Telus, on the other hand, primarily offers internet services with minimal extra features and poor support ratings, making it less suitable for hotels needing integrated guest entertainment solutions.

Given the review count and recent feedback, Hoteplus’s reputation is stronger. With 13 reviews in the past six months and a 98% likelihood to recommend, it clearly outperforms Telus, which has only one review and a 40% recommendation rate. The choice depends on whether you want a feature-rich platform or basic internet connectivity.

Is Hoteplus or Telus Better for Hotels?

Hoteplus is designed explicitly for hotels and other hospitality environments, offering a suite of in-room services and content management features. Telus is a major telecom provider delivering internet and communication services, but its hospitality-specific features are minimal.

If your hotel needs a platform that manages content, guest messaging, and in-room purchases, Hoteplus is the clear winner, especially given its 19 exclusive features like guest marketing, housekeeping modules, and streaming. Telus’s core strength remains internet stability, which is evident from its reviews, but it lacks the tailored hotel features that enhance guest experience.

For hotels looking to boost revenue through smart in-room services and interactive content, Hoteplus is the better choice. Conversely, if your primary concern is reliable internet with no extra bells and whistles, Telus might suffice—though support issues diminish its appeal.

Is Hoteplus or Telus Easier to Use?

Hoteplus scores an impressive 4.92/5 for ease of use, thanks to its user-friendly interface and quick setup. Its onboarding process is rated 4.85/5, indicating your team can adopt it swiftly without extensive training.

Telus’s user ratings are slightly lower at 4/5, with a more modest onboarding score of 3/5, reflecting a steeper learning curve or less intuitive setup. Support reviews from Telus also highlight poor customer service, which can hinder staff adoption and troubleshooting.

Edge: Hoteplus.

Which Has Better Features: Hoteplus or Telus?

Hoteplus offers 19 features exclusive to its platform, including guest marketing, on-screen hotel services, mini-guide banners, housekeeping modules, guest messaging, wake-up calls, usage analytics, and device streaming capabilities for both Android and iOS. It also supports popular streaming services like YouTube, Hulu, Netflix, and Pandora, plus a customizable branded interface.

Telus provides no additional features beyond basic internet connectivity, with no integrations or content management solutions. This makes Hoteplus significantly better suited for hotels wanting to improve guest engagement and operational efficiency.

Edge: Hoteplus.

Which Has Better Customer Support: Hoteplus or Telus?

Hoteplus is praised for its excellent support, with a perfect 5/5 rating and reviews describing their support as “world-class,” “flexible,” and “immediately responsive.” Their onboarding experience is highly rated, facilitating quick implementation and staff training.

Telus, however, receives a 2/5 support rating, with reviews calling support “poor” and advising guests to “stay away.” Its limited customer service infrastructure makes it unsuitable for hotels that require reliable, ongoing support.

Edge: Hoteplus.

Which Has More Integrations: Hoteplus or Telus?

Hoteplus has verified integrations with Oracle Hospitality and Protel, totaling two partners, offering better compatibility for hotel management systems. It also supports device casting via Android and iOS, broadening guest entertainment options.

Telus offers no verified integrations, limiting its utility to internet connectivity alone. For hotels needing a connected, integrated hospitality solution, Hoteplus’s partner ecosystem is a clear advantage.

Edge: Hoteplus.

Which Do Hoteliers Rate Higher: Hoteplus or Telus?

Hoteplus’s reviews are recent, with 13 reviews in the last six months, and it boasts a 98% likelihood of recommendation. Hotels across various segments, including luxury, boutique, and resorts, rate it highly, citing its user-friendly features and support.

Telus’s single review from the past six months is negative, with a 40% recommendation rate, primarily criticizing support and limited features. Hotels prioritizing guest experience and vendor reliability should lean toward Hoteplus.

Edge: Hoteplus.

How Much Do Hoteplus and Telus Cost?

Pricing for Hoteplus is not publicly listed, but it does not offer a freemium or trial version, indicating a bespoke quote process. Telus also does not disclose specific costs or pricing models, emphasizing its role as a telecom provider rather than a hospitality platform.

Given the lack of transparent pricing, your hotel should contact vendors directly to assess value. However, Hoteplus’s feature-rich platform suggests it may represent a higher investment but with clearer ROI potential.

What Type of Hotel Should Use Hoteplus?

• Hotels that want to enhance guest experience with content streaming, messaging, and interactive services.
• Hotels seeking to reduce operational costs through automation, such as housekeeping and billing modules.
• Hotels aiming to upsell and market directly via in-room interfaces.
• Boutique, luxury, and resort properties focused on delivering a premium guest environment.

Not ideal if:

• Your hotel only needs basic internet connectivity.
• You prefer a plug-and-play solution with minimal setup and features.
• Your property is budget-focused with limited staff for managing complex systems.

What Type of Hotel Should Use Telus?

• Hotels primarily seeking reliable internet and basic connectivity.
• Properties that do not require integrated guest entertainment or management features.
• Small hotels or hostels with minimal operational needs.
• Hotels in markets where support infrastructure is less critical, or where internet stability is the main priority.

Not ideal if:

• You need an integrated content management system.
• Your hotel values guest engagement tools like messaging or streaming.
• Support quality is a priority, as Telus’s ratings reveal significant issues.

Hoteplus vs Telus: The Bottom Line for Hotels

Hoteplus offers a comprehensive, feature-rich platform designed specifically for the hospitality industry, supported by high customer satisfaction and extensive functionalities. It excels in guest engagement, operational automation, and integration, making it an ideal choice for hotels seeking to elevate their guest experience and streamline management.

Telus, while reliable for internet connectivity, falls short in features, support, and market presence. Its focus on telecom services makes it unsuitable for hotels aiming to provide a modern, connected in-room experience.

Choose Hoteplus if your hotel wants a full-service, guest-centric TV management system. Opt for Telus only if your primary need is dependable internet with no interest in advanced in-room services.