Hub+ vs. SynXis Central Reservation System:
Which Is Right for You?

The Decision

Choosing between Hub+ by Huazhu and SynXis Central Reservation System by Aven Hospitality hinges on your hotel’s specific needs. Hub+ aims to integrate property management and tenant relations in a single platform, primarily suited for long-term rentals and hospitality operations. Conversely, SynXis focuses on distribution, connectivity, and multi-property management, excelling in booking channels and OTA integrations. Your decision should consider whether your hotel prioritizes property management or reservation distribution.

Huazhu's Hub+ offers a comprehensive management experience but lacks recent reviews and a clear user community. Aven Hospitality’s SynXis, with over 50 recent reviews and an 85% likelihood to recommend, stands out as the more tested and trusted solution. Are you ready to choose the platform with proven user confidence?

Is Hub+ or SynXis Better for Hotels?

Hub+ by Huazhu is designed as an all-in-one property and tenant management system, streamlining rentals, tenant info, and maintenance in one interface. However, it has no recent reviews or third-party validation, making its effectiveness uncertain. SynXis by Aven Hospitality is a centralized reservation platform with extensive connectivity, boasting over 50 recent reviews and a strong user endorsement rate of 85%.

Where Hub+ might appeal to smaller hotels or those with long-term rental needs, SynXis’s robust multi-property distribution and OTA integration make it better for hotels reliant on online channels. Do you need a system for property management or reservation distribution?

Hub+ vs SynXis: Which Should Your Hotel Choose?

If your hotel needs integrated tenant management, automating routine tasks, and tracking tenant information, Hub+ could be suitable, especially if long-term rentals are involved. But without recent reviews or proven market presence, confidence in its performance is limited.

If your hotel requires advanced reservation management, extensive OTA connectivity, and multi-property control, SynXis is the clear choice. It’s rated 4.2/5 with over 50 recent reviews, and its connectivity with partners like Duetto is highly praised. For hotels focused on distribution and booking optimization, SynXis is the safer bet.

Is Hub+ or SynXis Easier to Use?

Hub+’s user interface and onboarding process are not documented publicly, and with no recent reviews, its ease of use remains unverified. Conversely, SynXis boasts a 4.38/5 ease-of-use rating based on recent feedback, with users highlighting its intuitive design and straightforward navigation. Clients praise its ease of managing rates and reservations across multiple properties without extensive training.

Edge: SynXis.

Which Has Better Features: Hub+ or SynXis?

Hub+ offers no publicly listed features, indicating a limited or undisclosed feature set. In contrast, SynXis provides 16 distinct features, including RMS and PMS connectivity, channel management, guest profiles, booking engine, and dynamic pricing. These features support comprehensive reservation and distribution control, essential for modern hotels.

Edge: SynXis.

Which Has Better Customer Support: Hub+ or SynXis?

There are no recent reviews or ratings for Hub+ support, making it impossible to assess. SynXis, however, has a 4.07/5 rating for customer support, with reviews praising support responsiveness and the proactive engagement of account managers. Some users note delays and occasional issues, but overall, support is considered solid.

Edge: SynXis.

Which Has More Integrations: Hub+ or SynXis?

Hub+ lists only one verified integration, with no additional partners documented. In contrast, SynXis boasts 80 verified integrations, including major partners like Duetto, WebRezPro, and Profitroom, covering RMS, PMS, and OTA platforms. Its extensive integration network enhances operational flexibility and distribution reach.

Edge: SynXis.

Which Do Hoteliers Rate Higher: Hub+ or SynXis?

Given that Huazhu’s Hub+ has no recent reviews or ratings, confidence in its user satisfaction is minimal. Aven Hospitality’s SynXis has a 4.2/5 overall rating, with high scores from hotels across segments, including independent and branded properties. Recent reviews highlight its user-friendliness and reliable connectivity, with an 85% recommendation rate.

Edge: SynXis.

How Much Do Hub+ and SynXis Cost?

Hub+ does not publicly disclose pricing or offer a trial, suggesting a custom or opaque pricing model. SynXis is priced at $400/month, with no mention of additional implementation or setup fees. Its transparent pricing makes budget planning easier for hoteliers.

What Type of Hotel Should Use Hub+?

• Hotels that focus on long-term rentals, tenant relations, or property management.
• Teams seeking a unified platform for tenant and maintenance tracking.
• Properties with small portfolios prioritizing comprehensive management.
• Hotels with existing systems they want to integrate into a single interface.

Not ideal if:

• You need advanced reservation distribution.
• Your hotel relies heavily on OTA and online channel sales.
• You require extensive third-party integrations or multi-property management.

What Type of Hotel Should Use SynXis?

• Hotels with multiple properties requiring centralized control.
• Teams focusing on online reservations and distribution channels.
• Properties seeking connectivity with OTAs, RMS, PMS, and CRM.
• Hotels wanting robust reporting and dynamic pricing features.

Not ideal if:

• Your hotel operates primarily on long-term rentals or tenant management.
• You prefer a system with a less extensive partner network.
• Your property has minimal online distribution needs.

SynXis vs Hub+ : The Bottom Line for Hotels

The core difference is the focus: Hub+ emphasizes property management and tenant relations, while SynXis centers on reservation control and distribution. For hotels prioritizing online booking and channel management, SynXis offers proven tools with extensive integrations and recent positive reviews.

Choose Hub+ if your hotel’s primary goal is managing long-term rentals or tenant data in a single platform, especially if your operation is smaller or localized. However, for most hotels seeking enhanced distribution, connectivity, and revenue management, SynXis provides a more reliable and widely endorsed solution.

If your hotel needs a reservation system with proven connectivity, a large partner network, and high user satisfaction, SynXis is the clear choice. Conversely, if property or tenant management is your priority, and you can verify Hub+’s capabilities through a tailored demo, it might meet your needs—though the lack of recent reviews warrants caution.

In summary:

• Choose Hub+ if you focus on long-term tenant management and property operations, and are prepared to evaluate its features through direct engagement.
• Choose SynXis if your hotel depends on online reservations, multi-property distribution, and a system trusted by many users across continents.

Given the current data, SynXis outperforms Hub+ in user confidence, features, and integrations—making it the more reliable choice for most hotels today.