rezNG - powered by HSDS vs. SynXis Central Reservation System:
Which Is Right for You?

The Decision

Choosing between rezNG by HSDS and SynXis Central Reservation System by Aven Hospitality hinges on your hotel’s size, regional presence, and specific operational needs. Both platforms aim to streamline reservations and distribution, but they diverge significantly in features, support, and market reach. rezNG offers a basic, no-cost solution with limited reviews, while SynXis boasts a more feature-rich interface backed by a substantial user base and recent positive feedback.

Are you prioritizing a highly rated, well-supported platform, or are you willing to consider a less-reviewed, potentially more customizable option? Let’s explore how they compare across key metrics.

Is rezNG or SynXis Better for Hotels?

rezNG provides a central reservation and distribution platform focused on real-time rate and availability management across OTAs, GDS, and your PMS. Its core strength is straightforward distribution without many bells and whistles, making it suitable for smaller hotels or those seeking basic channel management. Conversely, SynXis offers a robust, feature-laden system with over 80 integrations, advanced booking engines, and multi-property management, which appeals to larger or multi-property hotels.

rezNG claims to streamline your distribution, but it has no publicly available reviews, making its performance and reliability hard to gauge. SynXis, in contrast, has 50 reviews within the past six months, with an impressive 85% likelihood to recommend, signaling recent, positive user experiences.

Are you seeking a free, simple solution or a comprehensive system with extensive integrations? The choice depends on your operational complexity and support expectations.

SynXis Central Reservation System vs rezNG: Which Should Your Hotel Choose?

If your hotel manages multiple properties, needs detailed reporting, or requires advanced integration capabilities, SynXis is the clear winner. Its suite of 16 features—including RMS connectivity, content management, and a booking engine—caters to complex operations and can scale with your growth. For small or budget-conscious hotels looking for basic reservation management, rezNG might suffice, but its limited reviews and lack of visible features make it a less reliable choice.

Given SynXis’s extensive regional presence and recent reviews, it’s preferable if you prioritize proven reliability and a feature-rich platform. rezNG’s minimal data and no reviews suggest it’s less established and riskier for critical operations.

Is rezNG or SynXis Easier to Use?

SynXis scores 4.38 out of 5 for ease of use, with many reviews praising its intuitive interface and efficient navigation. Users highlight its straightforward management of rates, reservations, and multi-property controls, making onboarding smoother and staff adoption higher. rezNG, with a zero rating, offers no recent user feedback, so its usability remains unverified.

SynXis’s recent reviews emphasize its user-friendly design, which reduces training time and increases staff efficiency. Without tangible data on rezNG’s interface, the edge clearly goes to SynXis for ease of use.

Edge: SynXis

Which Has Better Features: rezNG or SynXis?

SynXis offers 16 distinct features, including RMS and PMS connectivity, geotargeted pricing, booking rules, and a comprehensive content management system. rezNG, from available data, appears to have no unique features listed or verified, raising questions about its capabilities beyond basic reservation management.

The extensive feature set of SynXis supports complex revenue management, multi-property oversight, and detailed reporting, setting a higher standard. rezNG’s minimal offerings limit its utility for hotels seeking advanced functionality.

Edge: SynXis

Which Has Better Customer Support: rezNG or SynXis?

SynXis has an average support rating of 4.07 out of 5, with multiple reviews praising its responsive account managers and proactive support team. Some users acknowledge delays and occasional issues but generally find the support team capable and helpful. rezNG, lacking recent reviews, provides no data on support quality, making it impossible to assess its responsiveness or effectiveness.

Given the detailed praise for SynXis’s customer service and ongoing support, it clearly leads in this area. Without concrete support data for rezNG, SynXis’s support quality remains the stronger choice.

Edge: SynXis

Which Has More Integrations: rezNG or SynXis?

SynXis boasts 80 verified partners, including key systems like Cendyn, RateGain, Oracle Hospitality, and D-Edge, with 10 shared partners with rezNG. RezNG’s integration count is unlisted but appears minimal, with no publicly available partner list, suggesting limited connectivity options.

For hotels relying on diverse integrations—PMS, RMS, GDS, or OTAs—SynXis provides a more extensive, proven partner network. rezNG’s limited data makes it less suitable for hotels needing broad system integration.

Edge: SynXis

Which Do Hoteliers Rate Higher: rezNG or SynXis?

SynXis has 50 recent reviews, with an 8.52/10 NPS score and 85% likelihood to recommend, indicating high satisfaction among users. The reviews favor its connectivity, ease of use, and stability, mainly from larger hotels and multi-property operators.

rezNG’s lack of reviews prevents any meaningful comparison. Its unverified status and no recent feedback suggest it is not as trusted or well-regarded by hoteliers.

Edge: SynXis

How Much Do rezNG and SynXis Cost?

rezNG’s pricing details are unavailable, and it appears to function as a no-cost or minimal-cost solution. In contrast, SynXis charges a base price of $400 per month, with no free tier or trial, reflecting its professional-grade positioning.

For hotels with limited budgets or seeking free tools, rezNG might seem attractive, but the lack of transparent pricing and reviews makes its value uncertain. SynXis’s transparent pricing aligns with its extensive features and support.

What Type of Hotel Should Use rezNG?

• Hotels that need basic, no-cost reservation and distribution management.
• Small properties or independent hotels with simple operational needs.
• Hotels operating primarily within a single region or local market.
• Teams seeking quick, straightforward setup without extensive customization.

Not ideal if your hotel requires multi-property management, advanced revenue tools, or extensive integrations, as rezNG’s capabilities appear limited.

What Type of Hotel Should Use SynXis?

• Multi-property chains seeking centralized control over availability, rates, and inventory.
• Hotels aiming to maximize revenue through advanced pricing and booking rules.
• Properties needing extensive integrations with RMS, PMS, OTAs, and GDS.
• Hotels in multiple regions requiring a reliable, scalable platform with comprehensive support.

Not ideal if your property is very small, or you prefer a simple, no-cost reservation system with minimal features.

The Bottom Line for Hotels

rezNG positions itself as a straightforward, no-cost reservation management tool that may suit very small or budget-conscious properties. However, its limited data, lack of recent reviews, and absence of listed features make it a risky choice for hotels with complex needs.

SynXis offers a proven, feature-rich platform with extensive integrations, excellent recent reviews, and high user satisfaction. Its scalability makes it ideal for larger, multi-property hotels looking to maximize revenue and streamline operations.

If your hotel values established support, broad connectivity, and robust features, SynXis is the clear recommendation. For very small hotels with minimal requirements and tight budgets, rezNG could suffice—but proceed cautiously given its limited publicly available data.

In summary, SynXis’s recent reviews and extensive feature set give it a decisive advantage for most hotels seeking a reservation system. RezNG, while potentially appealing for its simplicity and cost, lacks recent performance data and user feedback to back its claims.