Compare Service Metrics Group vs Trustpilot

Service Metrics Group

Service Metrics Group

2 reviews
Trustpilot

Trustpilot

0 reviews

Compare Service Metrics Group vs Trustpilot

Guest Survey Software vendor comparison between Service Metrics Group vs Trustpilot . Find out which Guest Survey Software is right for you based on realtime data from 2 verified hotelier reviews across 1 countries.

Service Metrics Group

Service Metrics Group

Ranked 12 (out of 26)

5.0
2 reviews
View profile
Trustpilot

Trustpilot

Ranked 22 (out of 26)

N/A
0 reviews
View profile

Ratings Summary

HT Score

Service Metrics Group

unranked HTScore Icon

Trustpilot

unranked HTScore Icon
Popularity

Service Metrics Group

2 verified reviews

Trustpilot

0 verified reviews
Likelihood to Recommend

Service Metrics Group

100%

Trustpilot

0%
Ease of Use

Service Metrics Group

5

Trustpilot

0
ROI

Service Metrics Group

5

Trustpilot

0
Implementation

Service Metrics Group

Not enough data available

Trustpilot

Not enough data available
Customer Support

Service Metrics Group

5

Verified Customer Support

Trustpilot

0

Verified Customer Support

Certificate of Excellence

Service Metrics Group

Trustpilot

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Trustpilot

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Service Metrics Group
vs.
Trustpilot
vs.

Customers

Top 3 Segments

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

Trustpilot

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients
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Fit Score for Your Property

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Pricing

Pricing Benchmark

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Trustpilot has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Trustpilot

Pricing Available By Request
Trustpilot has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Service Metrics Group
vs.
Trustpilot
vs.

What Customers Are Saying

Most Recent Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product
Most Positive Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product
Most Critical

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product
References
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General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Trustpilot doesn't have any screenshots

Integrations

Service Metrics Group

Service Metrics Group doesn't have any integrations

Trustpilot

Trustpilot doesn't have any integrations

Recent Company Updates
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Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles

Trustpilot

Trustpilot doesn’t have any recent articles