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INFORME

Trends in Guest Communications in 2023

Creado en colaboración con

HiJiffy
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Resumen

This publication collates data from industry research, hospitality reports, and HiJiffy's insights to map out the key trends in guest communications in 2023:

Lo que aprenderás

  • Further digitalisation of communication
  • Personalisation and tailored communication
  • Conversational Artificial Intelligence
  • Navigating communications with sentiment analysis
  • Streamlining all communication channels
  • Voicebots and Interactive Conversational Voice Response Systems

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